Helpdesk Engineer Cover Letter

In response to your job posting for helpdesk engineer, I am including this letter and my resume for your review.

In my previous role, I was responsible for 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.

Please consider my experience and qualifications for this position:

• Any experience on CTI, Voice recording, PBX/ACD (Avaya, Cisco ), VMWare/Cluster, WEB/Internet, Tomcat/WebSphere will be an added advantage
• Nice Solutions - Experience with the Installation and Integration of Nice Products solutions into Customer Environments – an advantage
• Willingness to work weekends on a rotational basis
• Proficient in Windows OS platform (Windows 10) and basic understanding of networking protocols
• Good understanding of IT Support processes and procedures
• Have experience in managing helpdesk supports via phone, email, able to trouble-shoot
• Knowledge of distributor management business practices is an advantage
• Knowledge of operating systems and standard development tools

I am excited to be applying for the position of helpdesk engineer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.

Please consider my qualifications and experience:

• Supervise and mentor site support personnel
• Familiar with corporate IT support processes and security policies
• Well versed in various client technologies, hardware platforms, and operating systems
• Telecom and A/V experience
• PC and network security (including Anti-virus) experience
• Experience with host machine cloning using imaging tools (LANDesk)
• Willingness to take on supporting and maintaining new IT technologies dictated by business requirements
• Deep knowledge of Windows internals

Please consider me for the helpdesk engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support to end users through Global IT Service Desk for computer, application, system, device, access, and hardware issues.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of security and encryption
• Fresh graduates with a passion in IT are welcome to apply
• Good skills on technical troubleshooting and resolving technical issues preferably at Level-3
• Any experience on CTI, Voice recording, PBX/ACD (Avaya, Cisco ) will be an added advantage
• Any experience onProgramming language like C#, java, C++ or experience on html, xml, js will be advantage
• Level-1 Desktop Support Duties
• Configuring Network devices and will be operating on Dlink & Cisco Environment
• Incident, Problem management and ownership of the issues till resolution

I would like to submit my application for the helpdesk engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for first level help desk support and resolution for all users regarding computer hardware, software and password related problems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Ensure that the Computers meet the minimum requirements like Latest patch updates, disk space, mandatory reboots
• Should have knowledge in troubleshooting Anti-Virus related issues, Troubleshooting Printer related issues, should be able to resolve day-to-day desktop issues
• Should have knowledge on Printers, Server Environment, Microsoft WDS concepts
• Hands-on hardware/software/network troubleshooting
• Familiarity with Powershell scripting, scheduling of Windows tasks, and backup methodologies
• Familiarity with NAS devices, routers, switches, VLANs, VoIP, Dell/Lenovo/Surface workstations and Dell Servers
• Experience with Help Desk Service Request systems such as Salesforce or Zendesk
• Familiarity with corporate phone systems such as 8x8, Skype for Business

I would like to submit my application for the helpdesk engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Please consider my experience and qualifications for this position:

• Windows system hardware expertise including knowledge of PCI express troubleshooting and configuration
• Experience on large capital equipment such as CT, MR or experience on high power RF systems such as radar
• Experience with CRM and ERP systems such as Salesforce and SAP is desirable
• Logical and systematic fault-finding skills
• Experience in a medical device or other heavily regulated industry is desirable
• Basic networking knowledge (OSI network layers, TCP/IP)
• Successfully presents technical information
• English intermediate or better