Helpdesk Specialist Cover Letter

I would like to submit my application for the helpdesk specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD).

Please consider my qualifications and experience:

• Proactive and resourceful, able to multi-task, prioritize and work independently in a team environment
• Opens, tracks, and closes tickets
• Extensive knowledge of computer hardware, including PC’s and printers
• Knowledge of open operating systems
• English at fluent level
• Competent and clear speech
• Polite and friendly manner of communication
• PC user (MS Office)

I submit this application to express my sincere interest in the helpdesk specialist position.

In the previous role, I was responsible for iT support troubleshoot on Windows, Solaris, Linux systems, with a variety of other technologies to include WebLogic, Apache Server, Oracle RDMS and toolsets like Remedy and IBM CLM.

My experience is an excellent fit for the list of requirements in this job:

• Respond to email, assigned tickets with a team of 3-4 peers to ensure timely closure of issues within documented program service level agreements
• Update and review the Known Error repository for existing issues that are recurring in nature or document new issues to provide information for error handling for future, similar problems
• Provide occasional (approximately 1 weekend per month after a 3 month start up period) Operating system, Oracle and Environmental patching support for application checkout and coordination – Note Hours can be offset within a 2 week period to reduce overtime
• Proven experience working in applications (or equivalent college coursework) with SQL commands (Queries, Insert, delete, update)
• Demonstrated trouble shooting and analytical skills
• Excellent verbal and written communication skills, including experience working directly with customers to close on issues
• Experience or working knowledge of Remedy or Service now ticking systems or similar helpdesk tracking applications
• Troubleshoot and resolve end-user laptop/desktop PC issues

I would like to submit my application for the helpdesk specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for basic support for VMWare ESXi, Windows server, storage, and server end software, including Perforce, Jira, SCCM, DNS, etc.

Please consider my qualifications and experience:

• English atfluent level (speaking and writing)
• Interest to IT industry
• A certification IAW DoD 8570.1 Technical Level II
• US Citizenship and Active Secret Clearance
• DoD 8570 IAT II Compliant (Security+, Net+)+ CE Certification or Higher)
• Computing Environment Cert - Windows 10 Certification (MCP or higher)
• Familiarity with typical PC hardware components and peripherals
• Basic knowledge of TCP/IP networks, including DNS and DHCP

In response to your job posting for helpdesk specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for break-fix support, such as hardware replacement, operating system reinstalls, virus and malware removal and other hardware maintenance.

Please consider my experience and qualifications for this position:

• Review raw materials to be used in products of 3 core categories ( Oral Care , Personal Care and Home Care)
• Interact with scientists on queries related to Raw Materials
• Provide support to manage various databases like DMS (Document Management System) and PPM (Project Portfolio Management System)
• Knowledge in Apple Mac operating system
• Knowledge in mobile management including iOS and Android
• Knowledge of Active Directory and user account management
• Exceptional customer troubleshooting support
• PC imaging (Ghost or similar tools) preferred

Please consider me for the helpdesk specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for second level support of LMS system, including managing support tickets by creating, closing, tracking, and escalating when necessary.

Please consider my qualifications and experience:

• Diagnose and resolve user software issues, printing, email, internet, wireless and local area network access problems
• Coordinate timely repair of equipment
• Basic server support
• Service oriented approach to problems
• Basic understanding of ERP/MRP/CRM/WMS application design
• Microsoft Windows 10 MCP Certification
• Experience with Microsoft Office products (Word and Excel)
• Experience with IMS, Flood Pro and/or Access Flood preferred