Helpdesk Manager Cover Letter

Please consider me for the helpdesk manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for tier 1 and tier 2 hardware and software support for local and remote users of Mac OS X, Microsoft Windows.

Please consider my experience and qualifications for this position:

• Proficient in application of coding rules, coding guidelines, policies, processes and practices
• Extensive knowledge of coding rules, guidelines and policies in the area of audit performed
• Proficient in Microsoft office – Word & Excel and is technically savvy
• B.Tech with an MBA
• Experience in developing and leading a team to deliver key business results
• Previous team management of at least 10 FTE’s
• Previous experience of managing in a Contact Centre environment – desirable but not essential
• Prior experience of helpdesk and delivering high levels of customer service

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

Previously, I was responsible for support to end-users and provide pro-active monitoring of PPG's computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

Please consider my qualifications and experience:

• Experience with Remedy/Help Desk Management Systems
• Microsoft Certified Desktop Support Technician (MCDST).Security
• Previous leadership & management skills are highly preferred
• Moderate knowledge of product lines, technical knowledge
• Need to have some experience in intellectual property procedures or at least a strong willingness to learn
• Should have adequate knowledge and exposure towards HR Transformation, Setting up HR Helpdesk, Transitioning HR Helpdesk related processes
• Strong Interpersonal & Communication Skills – Read, Write & Speak
• Should be strong in MS Office especially with MS Excel & Power Point

I would like to submit my application for the helpdesk manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support based on email generated request or reports - Document troubleshooting steps and detailed description of the customers incidents and requests - Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures - String written communication skills - Previous technical support experience of 1 year in a call center environment for Windows OS, MS office, Internet explorer, Antivirus and Peripherals (Installation, operation, configuration, etc.).

Please consider my qualifications and experience:

• Experience of Managing a team (Requirement)
• Proficient in use of Excel (Requirement
• GCSE in English & Maths
• Good reporting skills and a good eye for a detail
• Broad understanding of IT service management processes
• Data analysis and reporting expertise
• Work on a team independently
• Ensure daily Schedule Adherence is managed to factor capacity

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for project management and Business Systems Analysis duties as it pertains to the group, utilizing the Banner Bank Project Methodology guidelines and in accordance with IT Governance.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manage the frontline team of advisors who handle query management for all HR General queries for UK/India/APAC region
• Manage the communications and Change calendar to ensure all messages are received in a timely and efficient manner by all teams and advisors
• Keep the service line lead regularly updated of any developments/improvements relating to the performance of the team, updates received and queries from Clients
• Keep track of leaves availed by Advisors & ensure they are updated them with HR on timely manner
• Work with the service line lead to plan and provide support/guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
• Shaping new procedures and exchanging best practice to improve advisors and customer experience
• Strong people assessment, management, and performance development skills
• Proficiency in Microsoft Office products, especially Microsoft Excel and PowerPoint

In response to your job posting for helpdesk manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for direct feedback to the DSS Leadership Team on Customer experience and technical concerns and needs for escalation in preparation for future service changes.

Please consider my experience and qualifications for this position:

• Lead the Team from front
• Understands the importance of Data Privacy and Confidentiality and apply it at work and inculcates to the Team too
• Experience in Workday will be an added advantage
• Managerial experience in a large IT support company is preferred
• Back Office Systems knowledge – Active Directory, O365, SCCM, Altiris
• Desktop software knowledge – Microsoft and many mainstream applications, modern browsers, business intelligence tools
• Logic and troubleshooting skills
• Enthusiasm for technology, systems, and customer service