Helpdesk Support Cover Letter

I would like to submit my application for the helpdesk support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support with virus removal, Spyware, and Adware removal.

My experience is an excellent fit for the list of requirements in this job:

• Support and deploy multiple hardware and operating system platforms including Mac, Linux, iOS, and Windows printers and other peripherals
• Develop tools or scripts to automate or assist with the support process
• Night or weekend work is possible
• Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated
• Familiarity with systems tools and protocols
• Extensive experience with Tier 2 support
• Have a passion for computers and technology
• Written and verbal communication skills needed

I submit this application to express my sincere interest in the helpdesk support position.

In the previous role, I was responsible for desktop support over the phone not limited to but including tasks such as helping customers with Microsoft applications.

Please consider my qualifications and experience:

• Atlassian Jira, ServiceDesk and Confluence experience preferred
• Mac experience is helpful
• Research, diagnose, resolve or escalate technical and procedural issues from a corporate environment via phone call
• Log and assign tickets as outlined in
• Mac and PC experience
• Eager to learn and grow with the current team
• Excellent proven verbal and written communication skills
• Able to function in both independent and team situations

I am excited to be applying for the position of helpdesk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for hKS staff with advanced level support on various software and access/connectivity issues; including video conferencing, multifunction printers and projectors and virus/spyware removal.

Please consider my experience and qualifications for this position:

• Advanced knowledge of the Microsoft Office Suite, especially Excel
• Advanced knowledge working with ticketing systems
• Usage of Active Directory
• Windows environment troubleshooting
• Dependable and reliable attendance and punctuality
• Proven IT Support experience (Desktop or Help Desk)
• Proven Customer service experience in a call center type environment
• Formal education or certification in computer science or other related field

Please consider me for the helpdesk support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for network account support in Windows environment using Active Directory tools.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Working knowledge with IP networking and extensive knowledge of WAN technologies such as MPLS, ATM and Frame Relay
• ITIL certification preferred.Search Jobs US
• Microsoft and relevant technical certifications and education desirable
• CompTIA A+ CE certification
• Helpdesk/Desktop Support experience
• Active Directory-password reset experience
• IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred
• Microsoft Systems Center and AD management preferred

I am excited to be applying for the position of helpdesk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for basic Active Directory management and maintenance, assisted by Systems/Network Engineers.

Please consider my qualifications and experience:

• Available to work rotating shifts including weekends and holidays
• MS Office, Excel being most used
• Experience working with various trouble ticket/problem management tools
• Background with supporting various hardware, software, and peripheral equipment
• Experience as Helpdesk Support in a Shared Services Team is an advantage
• Good knowledge in Excel and MS Applications
• Good communication skills in English (corresponding with both customers and stakeholders globally)
• Office 365 and Active Directory Migration Help Desk Support