Helpdesk Technician Cover Letter

Please consider me for the helpdesk technician opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for end-user support and troubleshoots hardware problems pertaining to workstations, laptops, networking hardware, and other computer peripherals on the LAN and WAN.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provides on-boarding processing to include Active Directory account creation
• Demonstrates professional writing skills
• Working knowledge and experience with Microsoft Windows 7 /10 and Office365 applications
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP
• Basic knowledge of web code languages (javascript, jquery, css, html)
• Basic hardware and software background
• Knowledge of LANDesk
• Knowledge of Networking troubleshooting

In response to your job posting for helpdesk technician, I am including this letter and my resume for your review.

Previously, I was responsible for phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user and infrastructure systems.

Please consider my experience and qualifications for this position:

• Other certifications as necessary to provide helpdesk telephone support and Windows desktop in a Citrix environment
• Certified user for Microsoft, Linux or Apple operating systems (Encouraged)
• Experience with password management interfaces
• Experience with using ticketing systems and knowledge library (preferred)
• Previous Mobile Device support experience (iOS and Android)
• Will be capable of diagnosing end user problems in real­time, including problem recognition, research, isolation and resolution steps
• Basic PC, laptop, networking and server support
• Ready Mix plant operations

Please consider me for the helpdesk technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for installation and support of PC and Mac hardware and software (including peripheral devices such as printers).

My experience is an excellent fit for the list of requirements in this job:

• Strong and proven communication skills across the organization at all levels and with external customers/users - oral, written, and listening
• Take and follow instructions for successful execution of job functions
• Maintain professionalism under stressful situations
• Prioritize workload and determine priorities
• Identify critical issues and recommend solutions to address concerns, escalate
• Work closely in a team enviornment and work independently with general supervision
• Task oriented/ results driven
• Demonstrates good decision making

I submit this application to express my sincere interest in the helpdesk technician position.

In my previous role, I was responsible for technical support for desktop hardware and software, phone system, security system, and business machines.

Please consider my experience and qualifications for this position:

• A+ and Network + certification or equivalent proven experience as an IT Help Desk technician
• Good understanding of hardware/software systems, mobile devices and other tech products
• Knowledge of LXE scanners and MAC computer experience
• PC, Apple and mobile device hardware/image and set-up configuration knowledge & experience
• Broad technology skills and knowledge from a support perspective
• Knowledge of Microsoft Office products and basic networking concepts
• Provides Tier 1 and Tier 2 support of medium to high complexity
• Experienced in installing and supporting Microsoft Windows XP, Microsoft Office (Word, Excel, Access, and PowerPoint), ), Windows Active Directory Users and Computers, Windows and TCP/IP printing

Please consider me for the helpdesk technician opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for remote helpdesk support, via phone, in person and through our ticketing system, for issues related to desktop software, hardware and peripherals.

Please consider my qualifications and experience:

• Demonstrated expertise in software and hardware troubleshooting with excellent customer service support
• Experience with Mac Books – nice to have
• Knowledge of Microsoft Office products and Windows
• Prefer technology schooling or experience
• Operating System understanding (windows, macOS)
• Strong Written and Vocal communication skills, able to work with users of all levels
• Knowledge of Apple OS X operating system and support technologies
• Familiar with Active Directory and Exchange