Helpdesk Analyst Cover Letter

Please consider me for the helpdesk analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for second-tier support to assist other teams and end users with regional networks, server systems and infrastructure hardware and applications.

Please consider my qualifications and experience:

• Worked in a high call volume support area before
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN)
• Facility for managing work and priorities in a fast-paced team work environment
• Natural trouble-shooter and problem solver
• Communicates with customers through various means (oral, written, electronic) to remotely resolve customer problem
• An aptitude and interest in developing in-depth knowledge of SHI computer systems and related technologies
• Working knowledge of Desktop and Laptop hardware, configuring and maintaining various models
• Has not been given any disciplinary action for the past six months for any infraction stated in the XBS (Xerox) Code of Discipline

In response to your job posting for helpdesk analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for support for network administrator by becoming familiar with the network systems and providing maintenance and support to end users regarding network issues.

Please consider my experience and qualifications for this position:

• Advanced knowledge of research techniques and application’s configurations
• Understanding of Cisco switches and Application Extender
• Working knowledge of Cisco CUIC, NICE, CM, Lansweeper and Cherwell ticketing system
• Troubleshooting Outlook
• Command Prompt
• Energetic and Customer Service Driven Mentality
• Previous Helpdesk (telephone support) experience
• Experience of using call logging software

I submit this application to express my sincere interest in the helpdesk analyst position.

In my previous role, I was responsible for sME services to projects and provide guidance on project monitoring and tracking solutions Systems and Applications Support.

Please consider my qualifications and experience:

• Can operate independently or with minimal daily supervision, acts with a sense of urgency
• Effective performance with minimum supervision
• Ensure the proper day-to-day operation of technology applications and equipment with minimal supervision
• Windows knowledge on how to setup users, permissions, Binding MAC Server, Best Practices
• Workstation moves within and across Buildings
• Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
• Networking (VPN’s, broadband, routers, switches, modems, firewalls)
• Systems/application support experience preferred

Please consider me for the helpdesk analyst opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for problem resolution support, specific to systems and server issues; identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.

Please consider my qualifications and experience:

• Initiative to research and resolve problems
• CompITA Network+ Certification (Preferred)
• PC Automation tools support, scripting and testing (Symantec PC Transplant, USMT/Lenovo SMA)
• Proven experience in a helpdesk environment creating, monitoring and assigning tickets
• Documented experience providing VOIP support
• PC diagnostics and troubleshooting experience (connecting printers on network or local, resetting password and accounts )
• Experience troubleshooting Tables, Surface (PRO, BOOK)
• Knowledge of PC related software and various operating systems

I submit this application to express my sincere interest in the helpdesk analyst position.

In the previous role, I was responsible for physical delivery and ongoing support of moderately complex products/services, applications, network systems and server configurations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Incumbents are competent to work on fairly complex assignments (and/or portions of larger, complex efforts)
• Active Directory- Creating and Maintaining user accounts, Password resets
• Customer Service/ phone support experience within and enterprise environment (First Call resolution)
• Working knowledge of Windows operating systems and PC configurations including knowledge of Windows 7, Windows
• Prior use of active directory to control user accounts, reset passwords, etc
• Experience working in the IT field
• Providing help desk support in a Health care environment
• Prior experience in a call center preferred