IT Helpdesk Support Cover Letter

I would like to submit my application for the IT helpdesk support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Firm time-management and initiative
• Working knowledge of Microsoft Windows and Macs various software packages including MS Office
• Experience installing and configuring Windows XP and Windows 7 on PC systems
• Experience supporting Microsoft Office and other desktop applications at the user level
• Some basic Unix/Linux experience (preferred)
• Excellent Communications Skills both verbally and written
• Experience of Active Directory, Citrix, Microsoft Exchange and VMware
• Experience of Hosting Technologies

I am excited to be applying for the position of IT helpdesk support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical assistance to users and IS staff, including proper choice/use of PC software, hardware, applications, and peripherals.

Please consider my qualifications and experience:

• Experience working from a help desk management system
• Able to lift and palletize heavy equipment
• Comfortable switching quickly between tasks
• IPhone & Android OS config & troubleshooting
• Macintosh support
• Secondary School, Secondary Grammar School, or Technical/Business College
• English intermediate (at least)
• Organized, diligent, thorough, flexible, hard- working, willing to follow direction, team oriented

I am excited to be applying for the position of IT helpdesk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier technology service desk support to all users and locations; including support of computer hardware, software, printers, network, and telephony issues.

Please consider my qualifications and experience:

• Experience of SaaS and Cloud Computing
• Experience of Riverbed and other WAN optimisation technologies
• Experience of database applications such as Oracle and SQL
• Experience of NetApp SAN technologies
• Experience of Symantec Enterprise backup Technologies
• Competency in Oracle database management and project management preferred
• Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
• Escalate issues to Tier 3 as needed

In response to your job posting for IT helpdesk support, I am including this letter and my resume for your review.

Previously, I was responsible for level 1/ Level 2 hardware and software support for end users of Mac and PC and their peripherals.

My experience is an excellent fit for the list of requirements in this job:

• Build, maintain and deploy end user system images on devices
• Manage all work in service desk ticketing system
• Perform all work according to defined process while keeping pace with fast business growth
• Conduct one on one and small group training to end users on supported technologies
• Assist in the ordering, receiving, storage, deployment and retirement of PC assets
• Work with third party vendors to augment the functions of Internal IT
• Travel periodically to company locations
• PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)

Please consider me for the IT helpdesk support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for guidance, assistance, coordination and follow-up on customer questions and resolves problems or malfunctions of systems applications, hardware or software.

My experience is an excellent fit for the list of requirements in this job:

• AA/BS in Computer Science preferred
• Respond to telephone, e-mail and in-person requests for technical support using Remedy support portal
• Provide configuration and support for Lab Servers, User PC’s, printers, telephone systems, projectors, audio visual systems and other tools utilized within the organization
• Maintain complete pc, server inventory including Server OS (MSDN, ESXI and Linux)
• Procurement of lab equipment, research vendors, and resolve all warranty issues
• Diagnose and troubleshoot network issues in office and lab areas
• Perform daytime, after-hours, and weekend server, desktop, telephone and Lab maintenance as necessary
• Display professionalism, quality service and a “can do” attitude to employees external customers and vendors via electronic, over the telephone, and in-person