Telecom Consultant Resume Samples
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Telecom Consultant Resume Samples
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KH
K Heidenreich
Kade
Heidenreich
19102 Leuschke Center
Dallas
TX
+1 (555) 242 1554
19102 Leuschke Center
Dallas
TX
Phone
p
+1 (555) 242 1554
Experience
Experience
Los Angeles, CA
IT Transformation Consultant Telecom
Los Angeles, CA
Jenkins Inc
Los Angeles, CA
IT Transformation Consultant Telecom
- Help create a positive learning culture, coach and counsel junior team members and help them to develop
- Participate in business development initiatives within the telecommunications industry
- Build strong internal and external relationships
- Participate in IT Advisory Services engagements within the telecommunications industry
- Lead teams or part of teams depending on the size of the engagement
- Troubleshooting highly complex telecommunications hardware and software problems
- Complete standard service request and resolve end-user related incidents
New York, NY
Senior Consultant Gccm IVR & Telecom Solutions
New York, NY
Rohan Group
New York, NY
Senior Consultant Gccm IVR & Telecom Solutions
- Solutions-oriented, detail oriented individual who understands how to effectively manage
- Design and Develop voice user interface for IVR applications including call flow design
- Manages and maintains telecommunications data base from Global vendors that will drive GCCM standardized reporting and cost per call analysis
- Trains team members, managers and trainers on the use of telecommunications tools..
- Identifies real time call volume interruptions and system outages that impact performance
- Trains team to generate accurate and timely reports
- Identify call routing anomalies using real time monitoring applications
present
San Francisco, CA
Senior Specialist Telecom Consultant
San Francisco, CA
Larkin LLC
present
San Francisco, CA
Senior Specialist Telecom Consultant
present
- Designing, implementing, integrating and supporting a broad range of collaboration products and interact with all areas of network technology
- Implementing and supporting large / complex Cisco Unified Communication (UC) solutions including Unified Communications Manager, Unity Connection messaging systems and video / telepresence systems
- Diagnose, detect, and repair Cisco Unified Communications Manager application faults
- Serving as a subject matter expert in the specification, design, implementation and support of complex telecommunication systems and networks
- Monitor systems and providing tier 2 support for Cisco collaboration infrastructure
- Maintain, modify, and troubleshoot CUCM, Unity Connection, SIP, gateway and video infrastructure
- Responsible for implementing and supporting Cisco collaboration and other telecommunication systems. S/he will
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Florida Atlantic University
Bachelor’s Degree
Skills
Skills
- Expert Data Analytics
- Expert IT Business Process
- Expert Technical Documentation
- Expert Project/Solution Management
- Expert Solution Delivery
- Expert Business Acumen
- Expert Future Focus
- Expert Global Perspective
- Expert Innovation and Thought Leadership
- Expert People Leadership
8 Telecom Consultant resume templates
Read our complete resume writing guides
1
Telecom Senior Consultant, Energy & Utilities Resume Examples & Samples
- Manage and/or participate in teams, including client representation, of network engineers, software/solution implementers, systems integration technicians, and business consultants
- Understanding of designing, deploying, configuring and testing the appropriate hardware, software or energy related solutions
- Work outputs include helping to design workflows, new processes, data flow and integration with existing systems and business practices
- Work with customers on-site to discover and document "as is" and "to be" business process and solution design requirements for advanced telecommunications networks
- Acts as or supports the Project Manager in developing project plans, milestones, estimates, and structure on larger engagements
- Contribute to Company’s Telecommunications and Smart Grid Consulting practice (methodology, practice aids, team), and drive best practices behaviors into the organization
- Mature business project management and consulting skills; writing and presentation of business solutions
2
Telecom Engineering Consultant Resume Examples & Samples
- Analyze , design and integrate innovative communications solutions to deliver expected business outcomes
- Ensure all designs are successfully turned over to production teams, including transition and operations, as sustainable deployments
- Provide guidance and consultancy on communications solutions
3
IT Transformation Consultant Telecom Resume Examples & Samples
- Participate in IT Advisory Services engagements within the telecommunications industry
- Participate in business development initiatives within the telecommunications industry
- Build strong internal and external relationships
- Drawing on your knowledge and experience, you will create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership
- Lead teams or part of teams depending on the size of the engagement
- Report to higher levels of management, who will expect you to anticipate and identify risks, and escalate any issues as appropriate
- Help create a positive learning culture, coach and counsel junior team members and help them to develop
- Telecom Enterprise Architecture
- Telecom end-to-end IT architecture for core OSS and BSS systems such as CRM, Order Management, Provisioning, Activation, Billing and Payments, Network mediation, Service assurance etc.
- Experienced in low level design of infrastructure and the integration layers
- Solid experience in producing enterprise architecture designs to provide flexible, standardized, and secured IT environment
- Strong experience in developing transition plans to move from the current state to the target enterprise architecture
- Solid experience in performing analysis to capture the interdependencies among systems, processes, data, technologies, applications and data
- Exposure and previous experience with testing phases such as (unit / regression / performance / system integration / business acceptance)
- Strong understanding of data migration strategies within Telecom OSS/BSS
- Experience in data migration requirements, data design, and data testing
- Strong experience in developing or monitoring data migration strategies
- Familiar with data cleansing strategy and data migration architecture
4
Senior Industry Consultant Global Telecom Resume Examples & Samples
- Have the proven experience and knowledge needed to develop new business opportunities, leading to client acceptance of IBM terms and conditions for services delivery
- Understand large and complex services engagements, with a demonstrated expert knowledge of the appropriate methods and skills needed to solve business problems in the Global Telecommunications and/or Media & Entertainment industries
- Contribute to the growth of intellectual capital within their Practice Area and to support the development of other consultants through participation in mentoring or coaching activities
- Establish trusted long-term relationships with clients through their ability to articulate solutions
- Develop trusted relationships with other areas of IBM used in the delivery of complex solutions and services
- Win client trust and confidence leading to the acceptance of new proposals in a manner that supports and reinforces business objectives within their area of practice
- Identify new business opportunities, creatively participate in the development of solutions, and to provide assistance to local IBM engagement teams in the winning of that business
- Be familiar with the contractual requirements for their area of practice and be capable of drafting and reviewing responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), IBM contracts, and IBM statements of work (SOW)
- Be client-facing, assigned to the development of new opportunities and services proposals more frequently than client billable engagements
5
Mitel Telecom Consultant Resume Examples & Samples
- Engineering the installation, support and maintenance of production networks and systems to completion
- Integrating and/or consolidating servers and services between different client business units and technologies
- Understanding and maintaining network services such as DNS, DHCP, electronic mail, LDAP directories VLAN’s and QoS
- Upgrading systems including PBXs, IP Platforms, Voice Mail Systems and applications to include but not limited to Unified Messaging, Collaboration tools, etc. with the primary focus on the Mitel product line
- Must have experience with Mitel phone systems, specifically 3300
- Additional experience with ShoreTel phone systems a plus but not required
- Current high level industry recognized certifications including at least 2 of the following: 3300 base configuration, NuPoint, Call Center, MyCollab
- Experience including but not limited to VoIP, IP, QoS, Network Analyzer, PBX Management, Unified Messaging, Call Centers, Collaboration Tools, Voice Conference Bridge, Wireless, Teleworker, LCS/LBG and Mobility
6
Financial Consultant, Telecom Industry Resume Examples & Samples
- Support defining the financial transformation strategy
- Lead independently a team to conduct client interview: identify the issues, understand the management requirement and establish the principles of financial transformation
- Tailor the financial performance management metrics, including to as-is assessment, new metrics design and model deployment
- Bachelor degree or above in Accounting, Business with accounting focus, or similar qualifications. Professional accounting qualification will be a plus
- Minimum of 3 years working experiences in a leading business consulting organization or financial/ accounting organization
- Budgeting and planning, cost management, enterprise performance management, benchmark management, profitability analysis and forecasting, internal settlement management
- Proven ability and work experience of defining, measuring and tracking financial KPIs is preferred
- Proven ability to work strong analytical and creative problem-solving capabilities
- Ability to establish credibility quickly and demonstrate expertise
7
IVR / Telecom Solution Consultant Resume Examples & Samples
- Plan, develop, track, and modify computer-telephone and interactive voice response (IVR) systems to meet needs of the business
- Lead the design team responsible for tailoring the program to be customer friendly and to provide as much information as possible to customers by means of the IVR system alone
- Report on the performance of the IVR and measure KPIs
- Periodically review the IVR system to determine whether needs have changed and whether further enhancements or modifications are needed
- Consult with business partners and project teams to define and document business requirements (net new requirements, changes to deployed system, etc.)
- Develop solution alternatives, high-level designs, functional specifications, and estimates that address overall corporate and business strategies (emphasis on telephony systems and applications)
- Act as a liaison between the business and technical personnel, including telecom, infrastructure, and development staff and manage working relationships with business partners by demonstrating knowledge of existing systems
- Provide integrated systems planning and leads the review and design concepts for new contact center systems and applications
- Participate in post-live project activities; including evaluation of success criteria, identification of best practices, lessons learned, and strategies for future releases and deployments
- Direct the development of comprehensive and strategic business cases with cost/benefit analysis of proposed projects that are used at management and executive levels for funding and scope decisions
- A minimum of 3 years of experience in call management systems and voice application design
- Experience in contact center consulting and the design, development and integration of complex contact center systems and applications
- Telephony skills like IVR, Skills based routing; good to have exposure to NICE, Aspect, CTI, etc
- Viewed as functional expert and leader in contact center technologies and operation
- Knowledge of emerging technologies and trends in the contact center arena
- Proven leadership, problem-solving and decision-making skills
- Strong written, oral communication, analytical, organizational, and interpersonal skills
- Excellent customer relationship management and customer service skills
- Strong collaboration, documentation, and presentation skills
- Must have a positive attitude and the ability to work and communicate with all levels of management, clients, other IT staff, vendors, external partners, System Integrators etc
8
Senior Specialist Telecom Consultant Resume Examples & Samples
- Responsible for implementing and supporting Cisco collaboration and other telecommunication systems. S/he will
- Maintain, modify, and troubleshoot CUCM, Unity Connection, SIP, gateway and video infrastructure
- Diagnose, detect, and repair Cisco Unified Communications Manager application faults
- Complete standard service request and resolve end-user related incidents
- Monitor systems and providing tier 2 support for Cisco collaboration infrastructure
- Implementing and supporting large / complex Cisco Unified Communication (UC) solutions including Unified Communications Manager, Unity Connection messaging systems and video / telepresence systems
- Designing, implementing, integrating and supporting a broad range of collaboration products and interact with all areas of network technology
- Serving as a subject matter expert in the specification, design, implementation and support of complex telecommunication systems and networks
- Troubleshooting highly complex telecommunications hardware and software problems
- Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases. Providing input to telecommunications strategy based on findings. Communicating with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services
- Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network. Developing strategy of disaster recovery plans to ensure business continuity. Contributing to the achievement of area objectives
- Bachelor's degree in a related discipline or equivalent work experience required
- Eight to ten (8-10) years of experience in designing, evaluating, implementing and supporting major, high-traffic networks and inter-networking strategies required
- Experience in the securities or financial services industry is a plus
- Experienced problem solver who is skilled in people development, delegation and building collaborative relationships
- Experienced in making presentations and able to easily influence people
- Platforms: Cisco UCS (B and C series) Servers, Expressway, VG224 / 350, Oracle (Acme) SBCs, Cisco routers / switches, Cisco 79xx / 89xx / 88xx phones and video / telepresence endpoints
- Software: UCM/CUC 8.x/10.x, VMWare ESXI, Jabber, Jabber Mobile Client. Spark, Acano
- Networking: Strong Cisco routing and switching / data networking skills
- Protocols: H323, SIP, MGCP, SCCP
9
Senior Consultant Gccm IVR & Telecom Solutions Resume Examples & Samples
- Develops and maintains strong working relationships with key stakeholders, vendors and other resources to forecasts demand volumes and manages systems availability and resource requirements in short-term, medium-term and long-term views
- Responsible for developing state of the art speech enabled IVR and telecommunications applications for a customer interactions
- Design and Develop voice user interface for IVR applications including call flow design
- Perform post deployment application tuning and usability reports on speech applications
- Review and analyze application requirements from both caller and client perspective
- Organize & implement usability studies on user interface prior to deployment and recommend specific changes to improve design
- Required Skills: Experience in IVR application development
- Manages and maintains telecommunications data base from Global vendors that will drive GCCM standardized reporting and cost per call analysis
- Identifies real time call volume interruptions and system outages that impact performance
- Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion
- Trains team members, managers and trainers on the use of telecommunications tools.
- Trains team to generate accurate and timely reports
- Telecommunications, IVR, and network experience preferred
- Experience in building client and vendor relationships and understanding product team objectives
- Experience working on mid-size and large projects across functions and exposure managing tactical components of larger projects
- Expert Data Analytics
- Expert IT Business Process
- Advanced Requirements Gathering
- Expert Project/Solution Management
- Expert Solution Delivery
- Foundational Understand Key Customer Needs
- Expert Business Acumen
- Expert Future Focus
- Expert Personal Influence
10
Ts&a-telecom Ossbss Senior Consultant Resume Examples & Samples
- Identifying, writing and managing business requirements
- Contributing to the functional and technical design, prototyping, and process design stages of implementations (including scenario design, flow mapping)
- Supporting configurations, customization, reports and interfaces, testing and user training
- 4+ years of relevant OSS/BSS technology architecture in a management consulting environment
- Expertise in OSS/BSS business processes, frameworks and methodology, technical platform, applications and software
- Hands-on skill of OSS/BSS management system design, development & administration, also with deep understanding of software life cycle management an added advantage
- At least 2 years of experience leading an architecture assessment and developing a roadmap to migrate the technical architecture of client
- Must have experience successfully leading complex technical engagements and teams, throughout the entire project lifecycle, with team sizes ranging from 5-10+ resources
- A willingness to travel 80 - 100% of the time (Monday – Thursday/Friday)
