Telecom Analyst Resume Samples
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Telecom Analyst Resume Samples
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TL
T Lind
Teagan
Lind
563 Karen Cliffs
New York
NY
+1 (555) 349 8242
563 Karen Cliffs
New York
NY
Phone
p
+1 (555) 349 8242
Experience
Experience
Los Angeles, CA
Telecom Analyst
Los Angeles, CA
Labadie, Bailey and Mraz
Los Angeles, CA
Telecom Analyst
- Work directly with Telecom Expense Management (TEM) providers for provisioning, management, and billing issues
- Assist with management of special telecom projects that may develop, including gathering and distribution of statistics and coordinating implementation
- Create and manage telecommunications budgets and provide exception reports to vendors
- Manage relationship with telecom expense management provider to ensure the accuracy of vendor billing and timely payments to vendors
- Provide timely status updates to customers, project managers, teams, etc., and management
- Develop and maintain proper documentation for all new communications configurations and changes, following established change management control procedures
- Assist in and/or develop RFx documents, artifacts, and manage feedback
Dallas, TX
It-telecom Analyst
Dallas, TX
Schroeder-Predovic
Dallas, TX
It-telecom Analyst
- Creating and supporting network change management
- Develop detailed Engineering system and circuit drawings
- Development of Engineering Job Packages
- Network Optimization (Packet optical and SONET)
- Develop detailed Engineering site drawings (Floor plans, Relay Rack, etc.)
- Ciena 6500 and 3932 platforms
- Fujitsu 4100ES MSPP
present
Los Angeles, CA
Voice Telecom Analyst
Los Angeles, CA
Nader-Kohler
present
Los Angeles, CA
Voice Telecom Analyst
present
- Drive efficiencies for all Call Center Technologies through monitoring, alerting and testing
- Have a working knowledge of development of Oracle queries and working with Oracle connection strings including JDBC
- Receive requests through email, fax, voice messaging, verbal, written, or other means, for services related to voice communications
- Maintain a current and thorough knowledge of PBX systems, voicemail, wiring, and other related telecommunication systems
- Proficient in Java programming a strong plus
- Understand ITIL processes, and all aspects of project planning and execution
- Meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of California, Los Angeles
Bachelor’s Degree in Computer Science
Skills
Skills
- Ability to work independently with little supervision and be able to effectively multi-task in a very fast paced environment
- Organized, capable of managing multiple, ongoing projects and able to coordinate with multiple parties, including internal stakeholders and external vendors
- Ability to quickly adapt to changes in direction and priorities
- Ability to effectively present information and respond to questions regardless of the other party’s technical knowledge
- Ability to apply experience based knowledge and leadership skills toward organizational goals
- Be able to work with large amounts of unstructured data and organize it to produce actionable data
- Ability to use advanced features in Excel such as nested functions, pivot tables, and custom charts
- Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures
- Detail oriented with strong customer focus
- Demonstrated attention to detail by accomplishes tasks and all the details involved; accurately checking information, processes and tasks
15 Telecom Analyst resume templates
Read our complete resume writing guides
1
Senior Telecom Analyst Resume Examples & Samples
- Minimum 5+ years experience supporting Avaya Communications Manager in a large enterprise VoIP telecom environment
- Minimum 5+ years experience supporting large Call Centers including CMS, Vectors, VDNs and variables
- Minimum of 3+ years supporting Avaya Modular Messaging including MMMSS, MMMAS and WSO
- BA/BS degree in Computer Science or equivalent is desirable and/or continuing education
- Experience with Unified Communications and collaboration
- Avaya Communication Manager Release 6.3 a plus
- Experience with Disaster Recovery or Business Resiliency Testing
- In-depth knowledge of Avaya Media Servers, Media Gateways, SIP, Session Manager, System Manager and Survivable Servers
- Experience with installing, maintaining, and monitoring the operation of an enterprise’s telephony network including AAR/ARS, route patterns and partitions
- Experience with voice and data networks including IP, Session Border Controller, MPLS and network operating systems
- Cisco TelePresence experience a plus
- Knowledge of third party tools such as Prognosis, Mutare, Bomgar, Microcall call accounting
- Ability to troubleshoot and skilled in problem solving and analytical reasoning
- Excellent organizational, multi-tasking, and time-management skills
- Ability to work well within a team structure with changing priorities
2
IT Telecom Analyst Invoice Management Resume Examples & Samples
- Process and review carrier invoices
- Log monthly spend on a per account basis
- Research and resolve invoice discrepancies
- Track actual cost against forecasted cost
- Provide support for circuit ordering and tracking activity
- Prepare reports, graphs, charts, and presentations
- Identify potential fraud and abuse
- Follow company procedures and guidelines and adheres to company standards
- Finance / bookkeeping background
- 2 – 3 years of related experience
- Knowledge of telecommunications fundamentals
- Enhanced analytical and research skills
- PC proficiency, including the use of Microsoft Office. Strong Excel skills required
- Ability to plan/organize
- Intermediate analytical and research skills
3
Telecom Analyst Resume Examples & Samples
- Answer calls to Voice Services helpdesk
- Perform tier 1 telecom troubleshooting
- Complete tier 1 telecom end user requests
- Log and issue web-based tickets for end user requests and/or troubles
- Ensure tickets meet all required service levels for completion
- Coordinate larger office move/telephone relocation requests with telecom Technicians
- Produce reports and metrics as requested (related to calls/phones etc.)
- Manage Avaya/Cisco infrastructure and related systems including call reporting, monitoring and backup management
- Build and implement processes and systems to ensure all telecom systems and equipment are performing optimally with uninterrupted service
- Effectively communicate technical information to team members and management
- Assemble and upload technology updates and end user information to internal websites
- Use internal web tools to launch and/or refresh new internal websites for warehousing technology and end user information as needed
- Maintain an inventory of all new equipment, which consists of scanning MAC addresses, serial numbers and doing a weekly physical inventory check
- Maintain an inventory of all company DIDs in the NYC Metro area
- Four-year college degree or equivalent telecom experience
- Intermediate level knowledge and experience with Cisco / Avaya PBX and Voicemail environments
- Knowledge and experience with reporting and analysis tools available in Avaya or Cisco environments
- Demonstrable experience with telecommunications troubleshooting
- Ability to handle various levels of problem resolution from very simple to very challenging
- Strong ability to prioritize responsibilities, projects etc
- Ability to learn quickly in rapidly evolving environment
- Team player with willingness to work with cross-IT teams
- Detail oriented with strong customer focus
- Ability to work and thrive in a fast paced, deadline driven environment
- Willingness to travel and work after normal business hours
- Proficiency in Microsoft Excel, Word and Visio
- Strong project management skills, with ability to understand logical task progression from project start to end, as well as how to execute on key deliverables
- Curiosity about and willingness to learn new telecom technologies
- Cisco CCNA Voice Certification
4
Technology Technology Infrastructure Technology Services Telecom Analyst Voice Platform Operations Resume Examples & Samples
- Plan/Execute all technical aspects of voice infrastructure upgrades, installations and enhancements
- Coordinate and collaborate with Goldman Sachs internal voice teams on technical projects and issues globally across various time zones
- Interact with various Goldman Sachs voice platform vendors on issues and projects
- Maintain accurate records of changes, incidents, projects and as-built documentation
- Work actively with team members and voice operations management to improve team efficiency and efficacy
- Assess risk associated with voice platform issues and respond/communicate in a timely manner
- Uphold Goldman Sachs Core Business principles and compliance standards
- Strong hands-on voice systems experience required
- Experience with Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) is preferred
- Ability to lead and oversee technical aspects of deploying new voice infrastructure or executing platform upgrades/enhancements in an enterprise environment
- Prior experience maintaining high service levels in an high availability environment
- Prior experience executing and validating changes in a production environment
- Four year degree in a computer-related field or equivalent experience
5
Telecom Analyst Resume Examples & Samples
- Process simple circuit order requests for voice and data for domestic locations
- Communicate with customers via telephone (or email as required)
- Communicate status of ongoing orders to appropriate team members and management
- Manage billing issues
- Maintain the order and circuit inventory in the appropriate databases
- Communicate with telecommunication and data vendors for domestic orders
- Recognize potential jeopardy situations and escalates within the vendor organization for resolution
- Clear and concise documentation of the issue and the steps taken within the appropriate tracking systems .(Rivermine, PORTAL, any vendor management database)
- Effectively communicate with other team members
- Respond to peer requests in a positive and proactive manner
- Effectively communicate jeopardy situations to management for escalation or assistance
- High School diploma required. BS degree or 2+ years' of related experience
- Previous vendor management experience required
- 2+ years’ experience with provisioning circuits
- Basic technical and telecommunications background desired
- Excellent verbal and written communication
6
Telecom Analyst Resume Examples & Samples
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Read, interpret and utilize safety documents, operating and maintenance instructions, and procedure manuals
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
7
Senior Telecom Analyst Resume Examples & Samples
- Strategy & Planning
- In-depth knowledge of telecommunications contact center systems
- Ability to take ownership of issues and work them through to resolution
- Ability to effectively prioritize and execute tasks under pressure in a fast paced, demanding environment, manage stressful situations and adapt to changing environments
- Ability to manage, track, prioritize, resolve, and communicate on multiple customer requests
- Ability to read and interpret technical documents and procedure manuals
- Ability to conduct research into telecommunications issues and products
- Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, and voice equipment
- Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments
- Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business concepts or layman’s terms
- Demonstrated project management skills and ability to create and manage others executing a project plan
- Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects
- Excellent problem-solving, analytical and evaluative skills
- Excellent communication skills (verbal, written, facilitation) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
8
Voice / Telecom Analyst Resume Examples & Samples
- Process large volume of work orders for telecom additions, moves or changes for small-medium sized requests in a fast paced environment
- Work across multiple business units to assist clients’ needs for proper telecom requirements via face to face meetings, emails and conferencing (video, voice, data)
- Program, analyze and resolve problems related to telecommunications systems' software and hardware
- Fulfill ticketing needs in a timely manner while being mindful of Service Level Agreements (SLAs)
- Perform data entry requirements, maintain records and prepare reports relevant to the day-to-day business functions
- In lieu of Bacherlor’s, equivalent voice/telecom experience and familiarity with the field's concepts, practices and procedures is required
- Familiarity with IT ticketing systems
- A good understanding of the Telecommunications industry and practices such as change management, inventory management and Return Merchandise Authorizations (RMAs)
- Ability to relate complex information to both technical and non-technical clients
- Ability to lift up to 20 pounds with or without assistance upon daily delivery of telecommunication equipment
- Ability to thrive in a fast-paced environment with the ability to multi-task
- Ability to work independently with minimal supervision; ability to manage and prioritize own work
- Excellent customer service; written and verbal communication skills
- Ability to work on-call after hours (including weekends) and often on short notice if the need arises
- Strong knowledge and experience with Microsoft Office tools (Outlook, Word, Excel)
- Experience in Service Now and/or Calero IT ticketing systems
- Familiarity with Cisco product suite, including Jabber and WebEx
- Familiarity with Cisco Call Manager & Unity preferred
- Knowledge of Call Accounting systems and practices
9
Telecom Analyst Resume Examples & Samples
- Administrate call accounting software through weekly uploads, invoice imports, monthly reports, and monitoring for data that needs updated or populated for both Cisco VoIP numbers and cellular lines
- Design and run queries using the various database resources in the company (such as AD, SAP, LDAP, AirWatch, VeraSMART, BMC Remedy and exports from cellular service provider)
- Make data corrections and recommendations
- Export and clean chargeback data from VeraSMART to send to A/P monthly
- Work to optimize cellular plans and adjust the cellular provider import file every month
- Combine data from cellular provider and Active Directory to identify if accounts are active for employees no longer with the company
- Answer end-user, cost center manager, and executive decision-maker questions related to cellular reports and analytics
- Make changes to cellular plans as needed by end users/administrative assistants, and as recommended
- Respond to cellular break-fix and service requests through Service Now
- Security wipe and evaluate returned iPhones for recycle or return to inventory
10
Telecom Analyst Resume Examples & Samples
- Participate in telecommunication systems design meetings; works with Telecom Engineering, end users and other internal and external groups to understand telecommunication requirements, and to meet goals and deadlines
- Lead implementation of assigned telecommunication systems and services, and manage the ongoing maintenance of those systems
- Provide Tier 2 operational support. Manage multiple and/or simultaneous trouble tickets and service issues.[CW1]
- Complete telephony portion of system installations, coordinate equipment and service orders and installation.[CW2]
- Troubleshoot and resolve issues with telecommunication systems.[CW3]
- Perform telecommunication systems moves, adds and changes
- Bachelor’s degree from an accredited college or university in Telecommunications or a related field, or equivalent experience
- Possess knowledge of commonly-used concepts, practices and procedures within the field of telecommunications. Able to work independently or as a team member. Able to work on multiple tasks and is expected to demonstrate creativity when presented with complex tasks
- Knowledge of telecommunications technologies, including but not limited to IP PBX, ACD, IVR, WFM, VoIP, SIP, PRI/DS1/DS3, DID, TFN, DNIS, call recording, voicemail, Windows and Linux operating systems, networking protocols, SSH, DHCP, SFTP, TFTP, RTP, UNIStim, NAT, IPv4 and similar Telecom/Data services
- Additional familiarities desirable but not required: Telstrat Engage, AMC Technologies Contact Canvas, ActFax, Pipkins WFM, Siebel CRM, Cisco Communication Manager, Cisco Unity, Cisco UCC, Cisco Finesse, Windows Server 2008/2012, Windows 7, Active Directory, Red Hat Enterprise Linux, Cloud based services
- Possess experience supporting multiple site environments
- Possess experience working with commercial telecommunications service providers and telecommunications manufacturers and support vendors
- Ability to perform in a fast-paced, deadline-oriented work environment
11
Senior Telecom Analyst Resume Examples & Samples
- Work with Telco Carriers submitting new circuit orders, testing and turning up new services
- Purchase, Configure, Deploy and Support new communications hardware
- Manage warranties of all telecommunication hardware/software throughout life cycles
- Complete assigned complex and/or long-term engineering projects within budget and schedule guidelines
- Create detailed design and deployment documentation of technical architecture design for communications systems, hardware, and software
- Make configuration changes in response to customer needs/requests
- Interface with other departments as a customer advocate resolving issues
- Provide customer with ongoing status updates during trouble resolution activities
- Make recommendations based on customer expectations
- ShoreTel experience
- Vendor management relationship experience
- Tenacity when dealing with difficult problems and ability to multi-task
- VOIP, LAN, WAN networking experience
- Experience with a SIP migration a plus
- An understanding of TCP/IP fundamentals
- Network routing & switching fundamentals a plus
- Remote site installation experience
12
Telecom Analyst Resume Examples & Samples
- Work with telecom vendors to order new telecom circuits
- Analyze telecom bills and pull telecom inventories to be used for migration
- Call local providers to review/validate long distance providers where necessary
- Audit accounts and lines for usage to determine if they are still needed
- Work to set up new toll free, long distance and local service accounts
- Audit telecom invoices to ensure that they are billing according to contracted rates
- Work with telecom analysts to review telecom solutions to make optimization recommendations to ensure telecom services are rightsized
- Gather telecom (Local Service, Long Distance, WAN) inventory
- Validate inventory by reviewing telecom carrier bills, calling phone numbers and working with site contacts
- Work with carriers to research telecom billing issues
- Work with carriers to optimize and set up billing hierarchy
- Work with the voice operations group to vet telecom solutions and manage changes to trunking for sites
- Initiate and track MACD changes with carries
- Load billing and inventory information into telecom expense management tool
- Audit telecom billed rates against contracts in the telecom expense management tool
- High level telecom knowledge
- Service and product knowledge of voice trunking, local call features and general networking. Technical knowledge of these services is not required
- Knowledge of different types of circuits and telecom services
- Ability to read telecom invoices and contracts
- Be able to work with large amounts of unstructured data and organize it to produce actionable data
- Strong Microsoft Excel skillset
- Good communication skills via email and telephone
- Has to be Self-driven to research gaps in requested data
13
Telecom Analyst Resume Examples & Samples
- Maintain all local telecommunications systems
- Provide remote support for all telecommunications systems and services across the enterprise including Affinion Group, Connexions, Affinion International and Outsource Partner business and contact center locations
- Support Contact Center Call Recording systems
- Administer telephone and voicemail moves, adds, and changes
- Configure, enhance, and test call routing vectors to meet business requirements
- Update Contact Management System and Toll Free Database
- Administer carrier orders for local and long distance circuits and associated terminations
- Administer trouble tickets and change controls as required
- Design and participate in Disaster Recovery exercises
- Update business continuity and disaster recovery documentation
- Provide on-call support for Affinion Group, Connexions, Affinion International and partner locations as needed
- Experience in both hosted and premise based telecommunications environments preferred
- Proficiency in PBX/ACD technologies, such as Avaya
- Experience with the implementation and maintenance of SIP call routing
- Bachelor’s degree in Telecommunications, Engineering, Computer Science or related discipline, or an equivalent combination of education and experience in contact center operations
- Experience with carrier network management software
- Superior written, verbal, and presentation skills
- Great attitude and highly motivated to succeed
- Team player who is willing to assist peers, management, and other departments when necessary
14
Sds-mct VTC Telecom Analyst Must Have Secret & Iat-ii Cert Resume Examples & Samples
- Typically requires bachelor’s degree and two to four years of related experience
- Prefer HDI-CSR certification
- Must possess a current SECRET Clearance
15
Telecom Analyst Resume Examples & Samples
- Programs, analyzes and resolves problems related to telecommunications systems' software and hardware
- Administers call accounting systems by maintaining data bases, producing reports of calls, tracking calls as requested and resolving problems; analyzes system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance
- Coordinates moves, adds and changes of telecommunication equipment per requests from ticketing system
- Trains end users in the use of various kinds of telecommunication equipment in classroom and on-site settings
- Maintains the ticketing queue to keep Service Level Agreements within acceptable levels
- Responds to technical emergencies during rotating shifts of on-call duty and performs spot checks of system security from home using company computer and VPN
- Have at least 3 years experience in the field, trouble shooting telephony, network and desktop issues· Experience in Convergence/VoIP technology· Experience with LAN/WAN network design, CCNA Certification a plus
16
Senior Telecom Analyst Resume Examples & Samples
- 8 years of experience or equivalent combination of education and work experience supporting large PBX and voice mail systems required
- 4 years of experience supporting IVR Technology preferred
- 5 years of experience supporting Cisco UC desire
- 2 years of experience installing and supporting call X accounting software platforms
- Provide technical expertise for installation and maintenance of Telecom systems
- Design, develop and consult on large complex enterprise solutions
- Provides recommendation for improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
- Plans installations by studying customer orders, plans, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assist in assessing installation site; assist vendor in preparing an installation diagram
- Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications
- Maintains telecommunication systems by troubleshooting and repairing outages; testing back-up procedures; updating documentation
- Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
- Maintains safe work environment by following codes, standards, and legal regulations
- Maintains customer rapport by listening to and resolving concerns; answering questions
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt
- Updates job knowledge by participating in educational opportunities; reading technical publications
- Assisting in maintaining records and preparing required reports relevant to the operations of telecommunications
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Writes technical specifications
- Serve as liaison between the business and vendors and coordinates specific service delivery
- Manages assigned projects and program components (e.g. telecom system design, installation, and repair; parts and equipment inventory, etc.) for the purpose of maintaining equipment in a safe and functional operating condition
- Monitors assigned servers and telecommunication systems for the purpose of ensuring continuity of service
- Develops innovative, cost effective solutions to diverse business projects
- Attends a variety of in-service trainings and committee meetings for the purpose of providing and/or gathering information relating to job functions
- Coordinates work assignments and schedules for the purpose of minimizing disruption of services and/or inconvenience
- Maintains manual and electronic documents, files and records for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail
- Mentors staff on a variety of software applications and hardware operations for the purpose of providing ongoing support and maximizing the capabilities of assigned staff
- Telecom construction buildouts
- IP PBX, Cisco Call Manager, Avaya, Nortel
- SIP
- VoIP
- Session Border Controller
- Carrier Space - OC3, DS3, PRI
- Carrier Space cost analysts
- Fiber buildout - 10gig OSP Ring
- TEM
- SIP Certified
- Cable Plant Standards
- MPOE, DMarc
- Vendor Relationships
17
Telecom Analyst Resume Examples & Samples
- Monitors existing complex telecommunications networks. Plans and evaluates technical innovations and designs required to maintain and/or expand service levels
- Diagnoses and corrects problems affecting communications service
- Evaluates products and services offered (or to be offered) by the department. Develops specifications and technical standards
- Develops new scripts or programs for use in the department to monitor the campus network or to support services offered by the department
- Supports contractors and consultants as needed
- Assists in the development of long-range plans for communications systems and services
- Skype for Business (On Premise and/or O365)
- Skype for Business compatible Call Center Servers (like Clarity Connect, Altigen MaxACD, etc)
18
Telecom Analyst Resume Examples & Samples
- Independently Manage all telecommunications vendor relationships and contracts to ensure high levels of customer satisfaction, service uptime, and optimal pricing
- Manage relationship with telecom expense management provider to ensure the accuracy of vendor billing and timely payments to vendors
- Review and analyze billing for contract exceptions and report discrepancies to vendors for credit
- Review and perform cost analyses on the phone system and data communications equipment, local and long distance services, and volume of phone/data related costs
- Create and manage telecommunications budgets and provide exception reports to vendors
- Provide periodic reports to management and select end-users to support and explain telecommunications expenditure and usefulness
- Review new and existing contracts
- Manage projects related to telecommunications systems
- Maintain an open dialogue with other groups within IT to ensure that optimal connectivity and system security is maintained
- Create and maintain thorough documentation for telecommunications processes and procedures
- Train first level support on repairs and troubleshooting, and provide training documentation to internal support and end-users
- Serve as support escalation to all telecommunications systems at all times
- Ability to develop positive relationships with telecommunication vendors and internal customers
- Organized, capable of managing multiple, ongoing projects and able to coordinate with multiple parties, including internal stakeholders and external vendors
- Strong problem-solving and follow-through skills
- Understanding of LEC and CLEC billing
- Demonstrated cost savings in past positions
- Experience with telecom expense management services such as Advantix
19
Telecom Analyst / Tech Resume Examples & Samples
- Build and maintain relationships with internal IT partners as well as provide high level of technical consultancy to internal customer/business units
- Provide tier III level technical support to internal customer/business units in addition to design and support of new implementation or solutions
- Perform advanced analysis, diagnosis, and resolution of telecommunications problems for a variety of end users and systems. Recommend and implement corrective action
- Provide recommendations to increase effectiveness of organization and technology solutions
- 7 years in Avaya Telecom solutions consisting of design, upgrade and implementation
- 4 years advanced understanding of Avaya voice systems including Communications Manager (CM) based systems, IP Office, Aura System Manager and Session Manager
- 2+ years with, IVR, CTI, speech recognition, call center workforce management, quality monitoring, skills based routing, site/location based routing methodologies related to contact center applications ispreferred
- Experience with all aspects of high availability and fault tolerant infrastructure
- VoiceXML, Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience is highly desireable
- Competency to create presentations, technical diagrams and call flows with tools such as Microsoft Visio and / or Power Point
- Strong people skills and the ability to be resourceful in often high-pressure situations
- Assumes responsibility and accountability for successfully completing assignments; tasks and commitments
- Strong organizational skills which allow simultaneous completion of tasks and duties while maintaining the ability to coach junior level team members
- Proven ability to effectively communicate detailed information to those who possess varying degrees of technical knowledge both verbally and in writing
- High level of facilitation and presentation skills
20
Telecom Analyst Resume Examples & Samples
- Manage technical telecommunications projects and/or administer and maintain PBX equipment and related adjuncts
- Develop project plans and meet with managers, departmental peers and vendors to ensure projects are on schedule and milestones are being met
- Perform analytical, technical, and administrative work in the planning, designing, testing and implementation of telecommunication projects
- Make telephony related recommendations to improve business functions and services
- Provide telephony solution documentation to end users and assist with training
- Complete assigned projects within budgetary and scheduling guidelines with minimal management involvement
- Assist with management of special telecom projects that may develop, including gathering and distribution of statistics and coordinating implementation
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
- Ability to quickly adapt to changes in direction and priorities
- Ability to effectively present information and respond to questions regardless of the other party’s technical knowledge
- Strong problem-solving/analytical, organizational and multi-tasking skills required
- Ability to apply experience based knowledge and leadership skills toward organizational goals
- Strong sense of initiative, requiring little direct supervision
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Two to four years related experience required
- Knowledge of local and long distance carriers knowledge, computer/telephony integration (VoIP), disaster recovery development, telephony hardware and related products required
- CTP (Convergence Technologies Professional) certification or Avaya/Network Plus equivalent preferred
- Experience with telephony services or system installation with vendor training preferred
- Basic knowledge of MS Office preferred
- Ability to work a Monday-Friday, daytime schedule, with flexibility required based on business needs
21
Senior Telecom Analyst Resume Examples & Samples
- Serve as liaison between business customers and IT
- Implement new enhanced telecom capabilities and features
- Manage and support existing telecom capabilities and features
- Gather and document project requirements
- Analyze, document and improve processes and practices
- Perform and conduct, or train other resources, for User Acceptance Testing
- Perform other ad hoc analysis and duties as needed
- 3 years of Telecommunications (enterprise level call center communications) experience
- 3+ years of process improvement experience
- Experience with designing process flows
- Experience writing project requirement documentation (PRD) and gathering business requirements
- Experience analyzing and defining the strategy to recommend to business stakeholders
- Experience documenting processes and practices and analyzing them
- Skilled at problem solving, follow - through and resolution
- Excellent communication, time / project management, organizational, and analytical skills
- Proficiency in MS Excel, Word, PowerPoint and Visio
- Experience with service channels – IVR, Call, Web, Email, and Social Media
- Experience with enhanced routing technologies - Virtual Hold, Behavior Based Routing, etc
- Experience identifying, documenting and delivering cost benefit savings
- Experience in building and running database queries in MS Access or in SQL
22
Telecom Analyst Resume Examples & Samples
- Provide data analysis of IT/Telecommunications specific services
- Develop a means to help baseline, benchmark, and optimize carrier services
- Perform strategic analysis and develop savings strategies
- Create and implement cost savings initiatives using industry best techniques
- Research potential suppliers for technology projects
- Assist in and/or develop RFx documents, artifacts, and manage feedback
- Present findings to technical and functional leaders
- Optimize lookup, text, logical, and statistical functions in Excel
- Work directly with Telecom Expense Management (TEM) providers for provisioning, management, and billing issues
- Position based in Chicago. Travel around Chicago suburbs may be required
- Proficient with financial information and statistics
- Ability to use advanced features in Excel such as nested functions, pivot tables, and custom charts
- Experience with Tableau or other similar tools is a plus
- IT/Telecom/Network industry experience
- Working understanding of AT&T and Verizon billing systems
23
Telecom Analyst Resume Examples & Samples
- Two years accounting and/or financial analysis experience required
- Telecom analysis experience is strongly preferred
- Expert Excel skills, i.e. financial modeling, pivot tables, V-Lookups, formulas, etc. required
- Broad knowledge of financial analysis and accounting skills
- Call Vectoring, voice network technology, call processing and call center operations relating to voice delivery
- PeopleSoft experience a plus
- Strong interpersonal skills with the ability to interact at all levels in the organization and the ability to work in a dynamic work environment are required
- Ability to communicate results effectively (written and oral is critical)
- Demonstrated ability in account and vendor statement reconciliation
- Demonstrated attention to detail by accomplishes tasks and all the details involved; accurately checking information, processes and tasks
24
Senior Telecom Analyst Resume Examples & Samples
- Experience with wide and local area network equipment
- Installation and cabling standards
- Must be flexible to work outside of core hours and call-in, when required
- Experience with COMSEC equipment
- Experience with routers such as Juniper, Foundry, and Brocade
- Experience with Cisco video teleconferencing equipment
25
Telecom Analyst Resume Examples & Samples
- Packet capture analysis
- Advanced knowledge of Wireshark and SIP
- Semi advanced knowledge of Cisco router, switches and Networking
- Conference bridge understanding
- Linux/Unix
- Minimum three years telecommunications experience required
- Time spent pursuing an advanced degree (e.g. Junior and Senior year of a Bachelor's degree) may be substituted for 2 years of experience
- Nortel Meridian options 51, 61, 81C, 11
- Meridian MAX
- Meridian Customer Controlled Routing (CCR)
- Meridian Link
- Nortel Symposium and Web client
- Adtran CSU/DSU products
- Adtran MS2800 DS3 mux
- Meridian mail
- Cisco Call Manager
- Unity voice mail systems
- AT&T DDM 100 DS3 mux
- Optivity telephony manager
- Digital mulitplexing
- Digital cross-connect systems
- Voice switching systems such as TDM, ATM, and VOIP
- Telecommunications transmission systems
- DS1 and DS3 test practices and equipment
- Telecommunications cabling systems and equipment, such as DS0, DS1, DS3, and fiber
- Avaya ACD and associated product
- SER predictive dialers
- Voice-over IP equipment and technologies
- ATM technologies and associated equipment is required
26
Lead Telecom Analyst Resume Examples & Samples
- Shall support efforts concerning the policies, technologies, operations, architecture and planning of SHF, EHF and UHF MILSATCOM programs, aerial tier communication programs, commercial SATCOM programs, or any other SATCOM associated projects
- Shall evaluate requirements and technical architectures against materiel solutions to identify potential system/technical redundancies in capabilities and develop recommendations on changes in requirements, network, and program structures necessary to increase efficiencies and reduce costs
- Shall provide technical, analytical, programmatic, operational, policy, and planning support for Enterprise Satellite Communications initiatives
- Shall provide technical and operational reviews of joint documentation, capability description documents, capability decision documents, and other documents
- Shall provide support to Action Officers throughout the AGILE process and Network Integration Evaluation (NIE) planning activities, Warfighting functions and telecommunications and IT principles by collecting/analyzing data and providing recommendations regarding policy, utility/feasibility of implementing policy
27
Senior Telecom Analyst Resume Examples & Samples
- Helps to develop documentation required for end-user and field technician training
- Provides guidance and work leadership to Analysts and Technicians of related specialties
- Participates in testing and special projects as required
- 5-8 years of related security systems and/or telecommunications experience
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Voice Telecom Analyst Resume Examples & Samples
- Attend ISD and related meetings, as required
- Be highly motivated to follow project management, systems/software processes, measurement disciplines, and process improvement (CMMI) to improve product and services quality to achieve business objectives
- Communicate to the Manager Voice Telecommunications, Senior Telecom Analysts, or designated assignee, on a weekly basis, all service requests, projects and/or assignments received and current status, to ensure that new and currently assigned responsibilities do not conflict with or negatively impact productivity and service delivery
- Coordinate and direct activities related to project goals and completion. Track projects and assignments and provide reports, as requested. Monitor requests and assignments for timely completion. Provide assistance to facilitate requests and assignments, as necessary
- Maintain a current and thorough knowledge of PBX systems, voicemail, wiring, and other related telecommunication systems
- Perform technical adds, moves and changes on network PBX systems. Perform necessary quality tests to ensure integrity of adds, moves and changes
- Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures
- Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases. Monitor and troubleshoot problems to ensure proper service delivery
- Receive projects and carry out assignments from Senior Telecommunications staff, as assigned
- Receive requests through email, fax, voice messaging, verbal, written, or other means, for services related to voice communications
- Troubleshoot Level 2 Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages
- Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
- Proficiently apply IT methods, professional knowledge, and UPMC standards and practices. Intuitively grasp familiar, stable system performance situations
- Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response
- Recognize subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate
- Maintain effective relationships with business partners, professional peers, and other team members
- Coach less experienced IT professionals. Meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide
29
Senior Telecom Analyst Resume Examples & Samples
- Experience with installation, configuration and maintenance requirements of end-user devices (including desktop systems), video bridges and single/multi-point control units
- Thorough knowledge and understanding of the U.S. Special Operations community, operations, processes and culture
- Understand change management procedures to include scheduling outages in advance with the Government and coordinating with impacted sites/functions
30
Voice Telecom Analyst Resume Examples & Samples
- Be highly motivated to apply process improvement (CMMI) to increase product and service quality to achieve business objectives
- Maintain a current and thorough knowledge of PBX systems, voice mail, wiring, and other related telecommunication systems
- Network & Communication System Administration and Control - Provides support to end-users of telephony systems for field and home office locations (including coordinating telephony software changes). Participates in implementation/deployment planning related to network connectivity
- Network/TComm Programming/Sys Analysis - Develops communications solutions, interfacing with users to determine needs. Participates in the design, development, and testing of moderate to complex communications software interface programs. Working knowledge and capabilities in real-time operating system programming. Working knowledge of software and hardware tools to identify and diagnose problems and factors affecting network performance
- Networking Planning and Engineering - Develops specifications and designs for basic networks or for components of complex networks with limited supervision. Performs network sizing with limited supervision. Troubleshoots performance problems on complex networks. Understands and explains network security architecture
- Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases. Monitor and troubleshoot problems, to ensure proper service delivery
- Receive requests through email, fax, voice messaging, verbal, written, or other means for services related to voice communications
- Responsible for small projects, as assigned. Coordinate and direct activities related to project goals and completion. Provide project reports, as required and document project status and related information
- Voice / Telephony Technology - Demonstrates working knowledge of hardware, software, and networking components of voice /telephony technology and networks. Applies understanding of complex telephony technology to develop sophisticated configurations and documents procedures for operation and monitoring. Demonstrates ability to analyze, redesign and document (work flows) architectures for complex telephony applications. Identifies, determines cause of, and corrects performance degradation. Identifies potential voice network security risks and recommends plan to address or eliminate risks
- Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e. Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and apply that understanding to make independent practical contributions to IT work within a particular UPMC department or function
- Meet IT Career Level Criteria for Individual/Team Contributors outlined in the Universal Criteria Leveling Guide
31
Voice Telecom Analyst Resume Examples & Samples
- Network & Communication System Administration and Control - Oversees the administrative function for the in-house telephone systems. Coordinates telephone equipment moves and installation. Implements voice communication software changes. Monitors telephony systems for errors. Trains UPMC users on voicemail. Prepares purchase orders for phone equipment. Administers calling cards. Analyzes billing and performs studies to ensure desired level of service
- Network/TComm Programming/Sys Analysis - Assists in the implementation and maintenance of data or voice and data communication networks. Assists in developing basic communication software interface programs. Tests and documents telecommunications software and protocols, under supervision. Monitors and Tests hardware (e.g., PBXs). Developing working knowledge of multiple communications protocols
- Networking Planning and Engineering - Understands and explains network topologies and protocols. Understands and explains network hardware. Troubleshoots simple network problems. Assists with network sizing. Assists with network trouble-shooting. Assists with installation and support of networks, including LAN/WAN/WEB systems
- Voice / Telephony Technology - Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks. Demonstrates ability to understand the rationale for a particular telephony system design. Displays understanding of current planned telephony system service levels. Displays ability to troubleshoot telephony system. Applies basic understanding of voice network security features. Demonstrates basic understanding of telephony management systems and utilities
- Completion of a four-year academic degree including courses in computer programming, systems analysis, system development, or systems engineering OR acquisition of Core IT skills and knowledge via practical experience
- Mastery of the essential knowledge base for an IT professional
- Mastery of the essential IT principles and analytical rules that guide their application in practical situations
32
Senior Telecom Analyst Resume Examples & Samples
- Knowledge of the practices & principles of telecommunication systems analysis, planning, design and problem resolution
- Knowledge of WAN and LAN design and deployment including routing and switching
- Extensive knowledge of telecommunications operating systems, ADC recording equipment, video equipment, call accounting systems, and software with the ability to identify cause of malfunctions and procedures to restore services
- Intermediate level Microsoft Excel, Word and Outlook required
- Knowledge of PC hardware; ability to learn new software
- Proven contract negotiation skills, vendor management skills, and ability to provide superior customer service
- Must be available for some travel and limited overnight stays
- Cisco experience is preferred but not required
33
It-telecom Analyst Resume Examples & Samples
- Development of Engineering Job Packages
- Procurement of Transport equipment
- Design Layout Records (DLR)
- Develop detailed Engineering system and circuit drawings
- Develop detailed Engineering site drawings (Floor plans, Relay Rack, etc.)
- Network Optimization (Packet optical and SONET)
- Circuit Provisioning support * Construction and equipment implementation support
- Creating and supporting network change management
- High Voltage Protection Equipment design and support Desired experience
- Bachelor’s Degree in Electrical Engineering and 5-7 years of related technology experience in design of Telecommunications infrastructure or
- Associates Degree in a related technology and 8-10 years of related technology experience in design of Telecommunications infrastructure
- Cisco 15454 MSPP
- Fujitsu 4100ES MSPP
- Ciena 6500 and 3932 platforms
- SONET Provisioning (Netsmart, CTC)
- Loop Telecom 09330 SONET Multiplexor
- JDSU Waveready 3500
- Tellabs 5320- DACS
- Positron / RLH High Voltage Protection
- This Sr. IT Telecom Analyst position will be part of a multi-region team that spans across FL, NC, SC, OH and IN
- Interaction with other local Telecom resources and participating in project meetings and design discussions will be required to support multi-discipline projects
- The positions involvement with assigned projects will be from estimating the expenses, Engineering designs, Operations installation support and test and turn up support
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Telecom Analyst Senior Resume Examples & Samples
- Demonstrated potential for leadership
- Assists in identifying and planning for current and future Customer requirements. Recommends techniques, procedures, and applications to meet the Customers' needs
- Insures efficiency and logical soundness in assigned applications
- Reviews, recommends and implements data security, integrity, backup and recovery procedures
- Responds on an on-call basis to application and Customer problems
35
Telecom Analyst Resume Examples & Samples
- Ability to communicate effectively in both verbal and written formats. This includes interacting with company personnel and customers via telephone, e-mail, and face-to-face meetings
- Ability to utilize personal computer and other basic office equipment
- Availability to respond on an on-call basis 24 hours a day, 7 days a week
- Ability to utilize a ladder for the purpose of accessing cabling in the ceiling
- Ability to utilize electronic test equipment to analyze and facilitate expeditious repair to communications equipment
- Availability to travel by automobile, airplane, train etc
- The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision
- Be proficient in the overall Avaya Aura suite to include Communications Manager, Sessions Manager, Media Server, G-Series Gateways, ASBCE, AES, and Equinox
- General understanding of SIP, SIP Trunking and SBCs. Familiarity with Verint WFO suite. Familiarity with IVRs and associated self-service platforms
- Familiarity with outbound dialing and associated campaign capabilities
- Implementation experience of new equipment, new technology or new configurations for enterprise level environments
- Experience providing high levels of availability to enterprise environments by utilizing redundant configurations and providing remediation to quickly resolve problems
- High level of Customer Service experience working with external customers, vendors and internal business departments to provide a high level of customer satisfaction
- Ability to run daily activities which could include running reports, performing diagnostics, scheduling preventive maintenance or providing support. Provide technical communications consulting services to the company’s customers, both via telephone and onsite at the customer’s facility
- Develop and maintain proper documentation for all new communications configurations and changes, following established change management control procedures
- Provide onsite hardware installation and cabling in PSCU’s Data Center and offering any hands and eye’s support to PSCU engineering or vendor technical support
- Participate in an after hours and weekend on-call rotation with other administrators and engineers to provide 24x7 coverage for our clients and customers
- Associates Degree in Information Technology, Communications or equivalent combination of education and experience
- Minimum five (5) years of experience in the Information Technology environment
- Minimum two (2) years of experience in Avaya Aura telecommunications technology
36
IT Telecom Analyst Resume Examples & Samples
- Ensure that requests received in a work queue for procurement, change or disconnect of wireless data telecommunication services are handled in the most effective manner. Make decisions about the service and data plan to use to fulfill orders and to ensure that procurement processes are followed. Work with the telecommunication wireless service provider to make sure all information needed for the order is fulfilled including the proper assignment of IP address
- Work with the telecommunication wireless vendors to track progress of the orders, and escalate within the carrier organization when needed to insure timely and accurate delivery of services. Keep the internal requesting customer informed of order progress and alert the customer if there are issues. When an order has been completed, work with the telecommunication wireless vendor to properly close out the order, then accurately enter the information into the inventory tool, and provide the requested wireless services information to the internal customer
- As this position will interact with a variety of customers/suppliers serving as a liaison between Duke Energy and the wireless providers, the candidate should have broad knowledge of wireless data services, and fundamental understanding of IP Addressing and data security
- The candidate will be asked to participate with existing and emerging projects to provide consultation to those teams based historical usage trends, support and procurement processes, and on current wireless carrier relationships, technologies and contracts. Candidate will also provide input into the wireless carrier contract negotiation processes
- Assist with monthly billing reviews for wireless data services to ensure that devices are on the appropriate rate plan, adjust rate plan assignments as necessary to eliminate or reduce cellular overage costs, validate that vendors have properly priced the services and that the telemetry inventory reflects the services and pricing accurately. Work with the vendor billing department when billing information is in error
- Bachelor’s Degree from a four-year College or University Or4 years of equivalent direct work related experience in lieu of degree
- 1 or more years of directly related work experience
- Telecommunications and/or wireless data service experience and basic knowledge of IP Addressing and data security
- 3 or more years of directly related work experience
- One or more year’s information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contract)
- Expense Management experience
- Excellent communication skills including teamwork, collaboration, presentation and interpersonal skills
- Demonstrated analytical skills and attention to detail
- Ability to develop and follow processes and procedures
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Senior IT Telecom Analyst Resume Examples & Samples
- Design, build and implementation of enterprise data, voice and video network solutions
- Follow documented standards and drive consistency across networks
- Maintain accurate diagrams and configurations for all network devices
- Prepare engineering job packages consisting of detailed parts / equipment lists, and appropriate documentation (drawings, network diagrams, configurations, etc.)
- Prepare and submit cost estimates during projects planning phase
- Work in an Agile environment on a sub team with peers
- Focus on providing business partners with timely, functional and supportable solutions
- Maintain familiarity with current networking technologies
- Procure, turn-up, and troubleshoot both private and public WAN circuits
- Collaborate across the IT organization to provide end-to-end solutions
- Bachelor’s degree from a four-year college or university or equivalent direct work related experience; or 4 years of prior equivalent work related experience in lieu of a degree
- Five or more years of prior equivalent work related experience in addition to a degree
- Four year technical degree
- Minimum of five years of experience in Information Technology with at least four years of design and support of Cisco Systems’ products
- Understanding of communication technology and fundamentals
- Proficiency and comprehensive hands-on experience with routing protocols like EIGRP, BGP and OSPF
- Comprehensive hands on experience with Cisco routers, Cisco Catalyst switches and Cisco Wireless LAN Controllers
- Experience practicing Agile techniques and willingness to apply Agile concepts
- Experience with designing communications solutions for SCADA systems
- Cisco Certifications CCNA, CCDA desired. CCNP preferred
- Experience with network hardware/software solutions: Cisco routers and switches, Palo Alto firewalls, Nokia load balancers, Cisco ACS, Cisco wireless controllers and APs and Cisco VPN concentrators
- Experience in the following technology areas: TCP/IP, Cisco IOS, Layer 3 Switching, RIP, OSPF, EIGRP, GRE, HSRP, GLBP, IPSEC, SSL, AAA, SNMP, QOS/class of services, VoIP, Network Management Practices, Load balancing, VPN, Wireless Networks
- Experience with network capacity planning, network security principles and general network management best practices
38
Telecom Analyst Resume Examples & Samples
- Report to the Voice Services Manager in the area of Wireless and Wireline Telecommunication Services (voice & data), and Telecom Expense Management
- Lead both simple to complex projects start to finish with proper documentation as required (SOW’s & As build Visio diagrams)
- Maintain technical and complex aspects of the existing and proposed telecommunication services that reside with telecommunication providers
- Request quotes with telecommunication providers, place orders, & obtain internal approvals
- Validate billing is in alignment with telecommunication quotes from providers and Sysco Contracts
- Oversee and coordinate service implementations, with direct contractors, 3rd parties, and/or managed service providers
- Provide status reports, and maintain a broad spectrum of telecommunication business elements knowledge
- Coordinate Telecommunication moves, adds, changes, and disconnects for both voice and data with both internal and external resources across Sysco
- Coordinates Cellular based wireless services with carriers
- Conducts carrier based audits
- Provides support to the Enterprise for voice and data based services
- Partner and work with 3rd party teams and vendors
- Analyzes the needs of the users (via Remedy tickets or TEM), and provide recommendations
- May act as project manager. Establish and communicate common goals and direction for the project with your area of responsibility. Manage project schedules, costs, and telecommunication provider coordination
- Conduct user training as required
- Inventory Management of Sysco based phone numbers 1800’s, DID/DOD, and call detail usage Locally and enterprise wide (Example AT&T’s Route-IT)
- Manage and track E911 for a cloud based Voice Solution
- Place orders with Vendors, prepare change controls, Purchase Request, Produce BOM, order circuits, and MACD’s for both voice and data services
- Coordinate approvals for internal and external customers
- Creates and maintains detailed order tracking of all telecommunication services
- Creates and maintains detailed project plans, scopes of work, diagrams, schedules, and other technical documentation that is circuit or services related for the enterprise
- Provide timely status updates to customers, project managers, teams, etc., and management
- Understanding of WAN (MPLS), QOS, Voice, long distance, contracts, DID/DOD numbers, SIP Trunks, and Network service operations
- Participate in the ongoing support and maintenance of existing telecommunication service infrastructure
- Oversee wireless services with carriers
- Work in an enterprise IT environment with specific tasks. Conduct regular compliance assessments of the enterprise telecommunication environment
- Participate in design and strategy meetings
- Perform Audits on all levels with carries
- Work with various IT and business based groups
- Perform problem resolution with telecommunication Vendors (AT&T, TWC, Century Link, Verizon, Etc.)
- Provide continuous research, assessment, recommendations, and implementation of new technologies as needed by the Sysco organization
- Lead implementation efforts across the enterprise and insure that projects are executed per to design, within project timeframes, and budget
- Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise
- Develop operational knowledge of tools that support the enterprise both internal and vendor provided
- Additional duties as assigned by the Network Services Leadership Team
- Cisco Enterprise implementations for WAN
- Wireless Services and features for cellular carriers
- Ordering processes of cellular based handsets
- Call and Circuit path design
- Understanding of Call Center Technologies as it related to Call paths
- Carrier based routing solutions (AT&T Route-IT)
- Evaluate CDR logs and prepare reports
- Telecommunication provider tools, billing, utilization, ordering, carrier portals, etc.
- Circuit ordering / RFC / 1800 Management / DID/DOD, etc.
- Maintain Documentation & Flow Process
- SIP Trunk routing & manipulations
- SIP Trunking technologies from Telecommunication providers
- Understanding of QOS and is tagging parameters
- Good understanding of WAN operations in an enterprise environment
- Experience in a large enterprise environments (> 300 sites)
- Possess a high degree of professionalism, customer service, and dependable
- Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures
- Solid written and verbal communication
- Must present exceptional leadership, problem solving, decision making, and time management skills
- Ability to work in a remote capacity
- Bachelor's Degree, or equivalent experience, with two or more year’s previous telecommunication experience preferred
- Certifications in related areas
- Proven leadership skills both project and technical based
- History of Telecommunication interactions
- Provisioning knowledge of circuits for Data, and Voice
- SIP & PRI Trunking with Provides and other SIP based solutions
- Telecommunication Contract understanding and review capabilities
- Understanding of Voice Cloud Services knowledge
- CDR Solutions and knowledge
- Telecommunication Portal knowledge from Carriers (AT&T, Verizon, Level 3, etc...)
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Telecom Analyst Resume Examples & Samples
- Assist in the day-to-day voice operation, analysis and troubleshooting
- Provide basic configuration and operational support of telecommunications systems
- Deploy new locations per Uline standards to fit user needs
- Perform routine adds, moves and changes for phones, numbers and lines
- Enter and manage carrier tickets for service outages
- Prepare reports and analysis of voice traffic and utilization
- Troubleshoot and resolve trouble tickets and tasks as assigned
40
Senior IT Telecom Analyst Resume Examples & Samples
- Works independently with little direct supervision
- Effectively uses skills and experience to identify and improve processes to meet regulatory compliance requirements
- Demonstrates working knowledge of Access Control Lists (ACL’s), Object Groups, VLANs, Trunking, Port Configuration, Operating Systems, and IP Addressing required to configure and maintain data network devices
- Understands and adheres to established Change Request, Incident Management, and Inventory Control processes
- Demonstrates working knowledge of FERC, NERC, or CIP compliance controls
- Ability to produce evidence that demonstrates compliance with NERC CIP reliability standards and the Duke Energy IT503 Cybersecurity Program
- Participates in periodic audit reviews facilitated by either external auditing organizations or regional electric reliability councils
- Demonstrates effective communication skills when presenting evidence to either internal or external audit teams
- Ability to work extended and/or non-business hours as required to meet regulatory compliance requirements
- Bachelor’s degree from a four-year college or university OR 4 years of equivalent direct work related experience in lieu of a degree
- Five or more years in information technology showing a demonstrated competency in delivering efficient and effective solutions supporting diverse and complex data networking systems
- Experience with “Remedy” (PICCASO) IT Service Management tools and processes
- Experience with Corporate Documentation System (Fusion)
- Experience with Terminal Session tools, e.g. Secure CRT, PuTTY, ProComm
- General knowledge of Duke Energy’s core business, including SCADA and Energy Management System (EMS)
- Cisco Certification; CCNA desired, CCNP preferred
- Experience configuring, maintaining and administering BMC Bladelogic Network Automation tool
- Experience with ArcSight Security Information and Event Management
- Knowledge of remote access strategies and tools, including Citrix and VPN using RSA SecureID
- Excellent interpersonal skills with the ability and willingness to share information and transfer
- Knowledge to others
- Strong team player with the ability to effectively manage multiple tasks and assignments
- Ability to identify problems, develop solutions, and take actions to resolve
41
Voice Telecom Analyst Resume Examples & Samples
- Comply with our clients ISD, and ISD Technical Services Department Policies and Procedures
- Protect the integrity and confidentiality of all the clients patient and staff data and information in accordance with the clients data and information security policies and procedures
- Demonstrate thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines (i.e. Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.) and apply that understanding to make independent practical contributions to IT work within a particular department or function
42
Voice Telecom Analyst Resume Examples & Samples
- 5+ years of experience in designing, developing, analyzing, planning, recommending and implementing enterprise voice systems and solutions on Avaya, Genesys and other enterprise-level technologies in an engineer role
- Strong design documentation experience
- Experience driving standard configuration management within a call center environment
- Experience with change processes and management
- Well-developed interpersonal and communication skills
- Good team building and collaborative leadership skills to build consensus solutions
- Good knowledge and understanding of Information Technology systems
- Ability to meet deadlines while managing multiple tasks
- Proven problem solving and technical trouble-shooting skills
- Understand ITIL processes, and all aspects of project planning and execution
- Complete on-going training through on-the-job training, courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
- Proficient in Java programming a strong plus
- Have a working knowledge of development of Oracle queries and working with Oracle connection strings including JDBC
- Design, program, and maintain ACD routing, including DNIS, DID records, Call Control Tables and Schedules
- Develop and review documentation for configurations, deployment processes, disaster and testing plans
- Conduct traffic study analysis to determine best configuration of systems
- Drive efficiencies for all Call Center Technologies through monitoring, alerting and testing
- Work with carriers to troubleshoot carrier-side issues, order and support T1/PRI circuits
- Provide technical leadership on call center operational and project activities
- Define roadmaps, project plans and steps to implement new infrastructure
- Assist with adherence to the clients standard architectures
- Work with business users and SME's to determine best approaches to satisfy user requirements, gaps and risks
- Act as liaison for vendor relationships as it relates to daily operations
- Be available for on call rotation
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IT Telecom Analyst Intern Resume Examples & Samples
- Information Technology aptitude and understanding
- Strong Oral and Written communication skills
- The ability to recognize issues and problems, develop effective solutions and resolve issues within the team members and end users
- Understanding of basic telecom functions (digital, analog and VoIP)
- Ability to multitask efficiently in order to accommodate end user needs
- Proficient use of all Office products (Excel, Word, Power point)
- Knowledge of SIP trunking and SIP call routing
- Motivated and competent with decision-making ability to work with minimal supervision
- Broad scope understanding of change requests and the ability to recommend alternate solutions
- Provide end user support for enterprise wide environment
- Assist Telecom Engineer in all project matters
- Support ad-hoc projects and administrative tasks
- Desire to creatively pick up new skills quickly, problem solve, recognize issues, prioritize, respond and/or escalate appropriately
- Review telecommunication invoices for accuracy, dispute inaccurate charges, and find ways to reduce total spending on telecommunications charges on both landline and wireless accounts
- Audit phone plans and usage, making changes and cancellations as appropriate to achieve maximum savings
- Performs related work as assigned
- Support users with trouble ticket and resolution process
- Provide solutions and work closely with other IT staff to support day to day activities
- Work with various vendors and service providers to ensure a productive environment
- Maintain the necessary project plans and documentation of all system builds, modifications, and implementation
- Able to gather relevant information systematically to troubleshoot and resolve complex issues
- Professionally represent the telecom team as a technical consultant on projects
- Maintain a good working knowledge of current infrastructure and future trends
- VoIP and ESIP knowledge
- Cisco CUCDM, Call Manager
- Ability to adapt, accept and promote changes while contributing to a team centric environment
- Ability to follow and promote company policies and procedures
44
Senior IT Telecom Analyst Resume Examples & Samples
- Prepare engineering job packages consisting of detailed parts / equipment lists, logical installation instructions, and appropriate documentation (drawings, network diagrams, shelf layouts, etc.)
- Ensure cost effective system designs meet business needs with reliable and efficient service
- Prepare and submit cost estimates, economic studies, and Work Orders for planned installations where required
- Work effectively with other team members providing coordination leadership to successfully implement projects as needed
- Maintain familiarity with current telecommunications technology and available facilities
- Provide technical assistance to NOC, Installation, and Maintenance personnel
- Bachelor degree from an accredited College or University in Engineering/Computer Science or a related discipline OR4 years of prior equivalent work related experience in lieu of a degree
- Experience with designing Telecommunications infrastructure
- Experience with Remedy tools and processes
- Experience with the Corporate Documentation System (Fusion)
- Experience with wide area radio systems including Motorola (iDEN/SmartZone/P25) and Harris (OpenSky/P25)
- Experience with microwave radio systems including Alcatel- Lucent (8000/9500)
- Experience with transport systems including Alcatel-Lucent (DMX family), Cisco (15454 etc.) , and new generation Ciena (3900 and 6500)
- Experience with Itron/Cisco and Ambient/Ericssion AMI infrastructure
- Experience with cellular modems including Sierra Wireless (Raven X, GX440/450)
- Experience with SCADA networks
- Ability to work well within a team, either as a lead or peer member
- Effective interpersonal relationship skills
- Effective verbal & written communications skills
45
Senior IT Telecom Analyst Data Resume Examples & Samples
- Bachelor’s degree from a four-year College or University Or 10 years of prior equivalent work related experience in lieu of a degree
- Five or more years of prior equivalent work related experience in addition to a degree
- Cisco Certifications CCNA, CCDA desired. CCNP, CCDP, CCIE preferred
- Experience with network hardware/software solutions: Cisco routers and switches, Palo Alto firewalls, Cisco ACS, Cisco wireless controllers and APs and Cisco VPN concentrators
- Experience with designing communications solutions for SCADA systems
- Experience in the following technology areas: TCP/IP, Cisco IOS, Layer 3 Switching, RIP, OSPF, EIGRP, GRE, HSRP, GLBP, IPSEC, SSL, AAA, SNMP QOS/class of services, VoIP, Network Management Practices, Load balancing, VPN, Wireless Networks, Avaya phones systems, Cisco phone systems, Cisco Unified Communication Manager, and Cisco/Tandberg Video Conferencing Systems
- Experience with network capacity planning, network security principles and general network management best practices
- Understanding of TIA/EIA & BICSI wiring standards (IEE568 A & B wiring standards)
- Understanding of communication technology and fundamentals
- Ability to work well within a team; good interpersonal relational skills
- Effective verbal & written communication
- Experience in coordination with multiple groups, companies, and people simultaneously
- Demonstrated ability to work productively with little direct supervision
- Ability to effectively prioritize multiple tasks
- Strong interpersonal skills to support successful performance in a team environment
