Telecom Analyst Job Description
Telecom analyst
provides project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks.
Telecom Analyst Duties & Responsibilities
To write an effective telecom analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included telecom analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Train users on Telephony features and voicemail instructions
Perform feature and defect-fix check-in verification by doing basic sanity check of the software component's functionality end-to-end verification of the overall system functionality
Work with non-technical office staff at remote sites to identify issue, localize as hardware or service and attempt resolution when appropriate
Working knowledge of BICSI wiring/cabling standards
Determine if issue is related to handset, inside wiring, PBX/Key, coordinate replacement of equipment
Build work order/ticket (requirements) for new office provisioning (data/phone wiring, inside plant)
Administrate, install, troubleshoot, repair and maintain telecommunications equipment
Provide monthly statistical reports of call center groups, cellular expenditures, and telephony inventory
Be responsible for all moves, adds and changes using in-house ticketing system
Coordinate installation activities with other MIS departments to ensure user satisfaction
Telecom Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telecom Analyst
List any licenses or certifications required by the position: CCNA, CCIE, CCNP, CCISP, SP, JNCIP, ITIL, ICCS, II, IAT
Education for Telecom Analyst
Typically a job would require a certain level of education.
Employers hiring for the telecom analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Business, Technical, Telecommunications, Information Technology, Engineering, Finance, Accounting, Computer
Skills for Telecom Analyst
Desired skills for telecom analyst include:
Wiring
Related telecommunication systems
PBX systems
Hardware
Networking components of voice /telephony technology and networks
Software
Voicemail
Software and hardware tools to identify and diagnose problems and factors affecting network performance
ACD
Desired experience for telecom analyst includes:
Track and maintain billing records to insure integrity with local, long distance, and cellular carriers
Knowledge of cabling
Provide 1st and 2nd level support through online ticket system
B.A./B.S./B.B.A
Work experience in investment banking, venture capital/private equity, or strategic planning for an entertainment, tech, or media company
Demonstrated ability to work cooperatively with all levels of staff and with multiple deal teams simultaneously
Telecom Analyst Examples
1
Telecom Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for a telecom analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telecom analyst
- Manage multiple Trading Room Voice Projects
- Install, build and maintain Trader’s Dealer Boards including training, configuration, troubleshooting and help traders program features onto their turrets
- Maintain/update documentation to keep voice circuit’s database and Turret inventory up-to-date
- Operational Incident Management (SM 9) / escalation of tickets / categorization and reporting metrics, manage escalations and ensure peregrine tickets are appropriately managed and meeting our Business SLA’s
- Ensure that technical solutions meet the needs of the BUs in a cost efficient manner
- Produce quarterly circuit / line audits on our direct lines to our various Trading Groups across Canada
- Produce and distribute recording reports for Compliance Dept
- Investigate telecom usage charges with the help of invoices and customer service representative
- To prepare and ensure month end activities are executed on timely basis
- Ii) Prepare Monthly Reports as required
Qualifications for telecom analyst
- Ability to evaluate metrics/data
- Perform other duties as and when delegated review of analyst processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects
- Must posses at least 2 years experiences in accounting (Account Receivable, Account Payable, invoicing and etc)
- Ability to present information to a variety of audiences
- Manage capacity and licensing tools and models
- Learn and understand the NACS Systems and Technology Team manager functions for back-up and support
2
Telecom Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of telecom analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecom analyst
- Obtain, examine and evaluate data from available sources to support various service delivery initiatives and existing reporting requirements
- Evaluate requirements for new reporting as requested by departmental management and stakeholders and develop and implement solutions to satisfy these requests
- Compile information into logical report formats tailored to meet the requirements of varying requests and audiences
- Produce accurate analysis and reporting in a timely manner often under significant time and workload pressure
- Provide Tier 2 operational support
- Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system
- Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups
- Participate in conference calls pertaining to customer installations
- Proactively drives Order Management tasks to completion
- User support for application issues and defects
Qualifications for telecom analyst
- Work in partnership with members of applicable Infrastructure Service teams to break down business processes into specific steps to help the organization understand ways to improve quality, reduce errors and design new business processes
- Understand abstract or ambiguous requirements and convert to technical or business requirements
- Possess expert knowledge of analytic tools such as data gathering and analysis, spreadsheets, flow-charting and process diagramming
- Possess excellent writing skills to produce reports, documentation and presentations
- Possess excellent communication skills as the analyst is expected to gather information by interviewing people who perform or are served by the processes being developed or enhanced
- Be extremely detail oriented and good at managing task lists, following through with own items and following up with others on outstanding items
3
Telecom Analyst Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of telecom analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecom analyst
- Creation of system test plans, cases, and data
- Execution of system test
- Preparing confidential memoranda, management presentations, marketing pitches and other presentations
- Helping market and plan engagements
- Verify all telecommunication invoices
- Submit timely, well documented disputes to vendor for erroneous billing via the standardize dispute process
- Provide customer service to a high profile customer
- Must be able to explain technical issues to non-technical audiences
- Must have working knowledge of telephone and network principles
- Hands on experience with phone systems manufactured by AT&T, Nortel, Avaya, NEC
Qualifications for telecom analyst
- Flexible towards work timings
- Basic cabling skills, including but not limited to punching down cross connect to punch blocks, CAT5 cabling, power cabling, and other similar cabling skills
- Understand and analyze the requirements (through review of requirement document) to identify the testable requirements
- Review/create the requirement traceability matrix
- Create requirement query tracker (or clarification document) to track any clarification
- Identify gaps in the requirements and take actions to close the same
4
Telecom Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of telecom analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecom analyst
- Knowledge of how telephone and network infrastructure is constructed
- Remotely troubleshoot telephone problems to identify and categorize issue
- Determine if wire issues are inside or outside
- Identify, categorize issues, open service tickets, work assign, and escalate
- Open, track, document and close tickets with LECs when outside plant issues are isolated
- Escalate ticket to subcontractor, coordinate, schedule and track on-site support visits
- Validate subcontractor invoiced charges, authorizing payments
- Maintain and update state office telephone inventory
- Analyze ticket history to identify trends, solutions and preventative action
- Responsible for accurately creating and updating documentation, quick reference cards to facilitate support operations and end user self service
Qualifications for telecom analyst
- Prepare highlevel flow documents
- Organize and drive the requirement walkthrough session
- Prepare/Review the flow diagrams
- Reach out to Technology team if required
- Seek clarification on the requirements from the customer
- Perform Proof of concepts or evaluate different tools if required
5
Telecom Analyst Job Description
Job Description Example
Our company is looking for a telecom analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecom analyst
- Network & Communication System Administration and Control - Provides support to end-users of telephony systems for field and home office locations (including coordinating telephony software changes)
- Provide leadership and direction to crews remotely
- Display proper performance, customer service skills and adherence to security and security regulations of the site
- Develop telecom solutions to ensure that business needs are translated to the correct technical requirements
- Support end user telecom problems
- Assist with Moves, Adds, Changes and Deletes (MACD)
- Provide Help Desk Support to Executive Team
- Discuss with key stakeholders in the product management and sales department in order to understand and clarify requirements
- Discuss with the development and QA team representatives in order to explain and mitigate requirements
- Keep track of all requirements and their quality of implementation
Qualifications for telecom analyst
- Have an intermediate knowledge of the key processes involved in delivering an IT service
- Perform miscellaneous administrative duties as necessary
- Five to seven years of Telecommunications experience
- Experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus
- One to two years project management experience a plus
- 3-5 years of relevant functional/business analysis experience in support of a telecom client or project, along with a strong understanding of the Agile methodology