Telecom Manager Job Description
Telecom manager
provides technical knowledge and support with respect to telecommunications hardware, software, and cloud services for NxStage Customer Success Team.
Telecom Manager Duties & Responsibilities
To write an effective telecom manager job description, begin by listing detailed duties, responsibilities and expectations. We have included telecom manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for interviewing, hiring, scheduling, training and providing professional development opportunities for staff members
Works with corporate finance department resources to maintain and adhere to established budgets
Hardware support for retail and hospitality operations as needed
Creates employee development plans
Assumes general telecom project and work management for equipment maintenance, firmware upgrades and service packs to the telephony and IVR systems
Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM)
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and to provide technical assistance and support
Key contract negotiator with a focus on value creation through total cost of ownership, quality improvements, demand management, supply chain expertise, supplier management, innovative solutions, outsourcing
Lead startegic sourcing initiatives across the enterprise
Conduct supply market analytics, external market assessments to ensure Sourcing negotiates, executes and deploys optimal total cost of ownership solutions across all external spend transactions
Telecom Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telecom Manager
List any licenses or certifications required by the position: PMP, AWS, ITIL, PMI, CCNA, V3, RCDD, IAT, IP, MCIPS
Education for Telecom Manager
Typically a job would require a certain level of education.
Employers hiring for the telecom manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Engineering, Construction, Industrial, Technical, Computer Science, Education, Business, Construction Management, Project Management, MBA
Skills for Telecom Manager
Desired skills for telecom manager include:
Telecommunications equipment and software emerging industry trends
Critical success factors for IT Services
Developing and managing SLAs
Developing and managing continuous improvement programs
Infrastructure and software development life cycle and methodologies
KPIs
Operations and work environments
Processes
802.1x
Aruba Wireless Networking environments
Desired experience for telecom manager includes:
May require ability to lift up to 50 pounds and operation of company vehicles After hours support and maintenance, on-call duties and on-mountain work assignments are required
Experience with maintenance and administration of Voicemail, conference bridge, call center technology, voip and E-911
Must possess valid driver’s license and be able to pass MVR
Per project basis
Proven budget management of a portfolio exceeding +50 million per annum
Ability to strategically plan, and function with integrity and sound judgment
Telecom Manager Examples
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Telecom Manager Job Description
Job Description Example
Our growing company is looking for a telecom manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecom manager
- Build significant relationships with T&O to ensure procurement is viewed as a trusted partner
- Develop category strategy for the assigned portfolio
- Hire, evaluate, and counsel staff
- Define the long term product strategy and product plan for Telecom and Contact Center technologies and evangelize that vision within the organization
- Identify operational requirements throughout the enterprise (i.e., Finance, Customer Support, Marketing, Partners, ) to ensure all requirements are met for the successful deployment of product features and enhancements
- Manage the vendor relationship including input into the vendor's roadmap
- Manage budget and forecast for Telecom cost center
- Mentor and support professional development of departmental managers and supervisors
- Establish service level and operating level agreements with customers
- Use structured reporting and project tracking tools like Clarizen and MS Project to establish and monitor project or area progress
Qualifications for telecom manager
- Expertise in the development of RFx’s, contract documents and executive presentations
- Lead sales activities of high-tech telecommunications software and hardware solutions to domestic firms
- Must have an upstanding reputation in the telecom industry
- Work with the global engineering division in English to negotiate pricing and delivery
- 10+ years experience in the telecom industry, with at least 5 years experience in account management
- Experience delivering strong revenue results vs
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Telecom Manager Job Description
Job Description Example
Our company is hiring for a telecom manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telecom manager
- Configure vectoring and PBX configuration to meet customer requirements
- Troubleshoot all technical problems related to PBX, Avaya VOIP, Voice gateways, voicemail, trunking
- Identify new potential technical solutions to improve call center operations
- Perform trending analysis on call volume and make appropriate recommendations
- Work with network engineering to provide support for remote call centers
- Perform scheduled maintenance on all telephony equipment and applications
- Design, order, coordinate, and test the installation of voice circuits
- Witness recording and customer screen pop applications
- Provide pro-active guidance, mentorship, leadership example, and recommendations to junior team members
- Leads and directs team members (including third party providers) dedicated to delivering run, maintain, support, administer, and maintenance activities and plans across the networks and voice environments, availability, and capacity health checks, troubleshooting, virtual diagnoses of malfunctions, and incident resolution of tickets assigned to the Networks and Telecommunication Operations team (including resolving severe incidents)
Qualifications for telecom manager
- Strong MS Office knowledge, including Excel, Word, Project, Powerpoint and Visio
- Strong thought leadership to drive improvements aligned with team goals
- Ability to provide documented evidence of quality improvements
- Ability to interface with end-user business and technology customers in an consultative manner
- Strong understanding of Business Travel functions
- Demonstrated ability to influence change outside of realm of responsibility
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Telecom Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of telecom manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telecom manager
- Accountable for all operating yearly budgets, monthly forecasts, and total cost of ownership models of network and voice services, to support the best practice levels of service availability toward the end user
- Prepares executive overviews, reports, and summaries on team workloads, resource constraints, third party performance, network and voice system health, recommendation for upgrades and projects (including total cost of ownership, risk assessments, and requirements), prioritization of tasks, ongoing issues and fixes, and revised methodologies and procedures
- Responsible for the standards, architectural, landscape documentation, and diagrams of all network and telecommunication integrations and elements between MPLS, data centers, and remote sites in the global steady state environment
- Work hours typically include regular daytime hours managing operations
- Starts Rev
- Hands over the MPOR to the market procurement manager for processing the order (After the SAM, Engineering and or Construction initiative lead will work with AT&T RF to obtain the final RFDS actualization permission
- Finalizes drivers and contracted material, non-contracted material is created and work authorizations are developed
- Contractor is also identified for the site at this milestone
- Develop sales plans and coordinate marketing strategies for named accounts and vertical partners, within the context of the overall corporate plan and, where appropriate, recommend standards and set sales targets and quotas
- Develop and maintain strategic business relationships with named accounts and vertical partners to promote brand awareness and profitable business relationships
Qualifications for telecom manager
- Ability to deliver results in a fast paced, deadline-driven environment while supporting multiple concurrent activities
- Desire to work in a dynamic, innovative, and fast-paced environment
- Must be able to interface with end-user business, technology customers and vendors in an effective and positive manner
- Minimum 10 years of increasingly responsible experience, including experience successfully managing projects and operational support teams
- A Bachelor’s degree, at a minimum, in Management Information Systems (MIS) or related field of study from an accredited college or university or equivalent work experience
- A minimum of seven (7) years experience in a Telecommunication’s related position with emphasis on management or project management
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Telecom Manager Job Description
Job Description Example
Our growing company is hiring for a telecom manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecom manager
- Assist and direct team in identifying and resolving processes to minimize provisioning (order) and billing issues
- Regularly review and report on sales performance, sales forecasts and market trends
- Recommend sales strategies, utilizing available marketing programs, to achieve sales targets
- Provide first level Product Advice to our clients
- Maintain close contact with named accounts and vertical partners, highlighting planned strategies to develop profitable business and gathering information for future business plans and initiatives
- Develop and implement strategies for named accounts and vertical partners which are based on current and anticipated customer requirements
- Monitor and assist marketing activities for named accounts and vertical partners including product development, setting product mix, new marketing programs, advertising campaigns, market analysis and research
- Ensure that sales and marketing initiatives comply with relevant Acts, legal demands and ethical standards
- Provide information to management regarding vertical market status and recommend plans to maximize future business
- Service current named accounts and develop new named accounts to meet sales targets through effective sales presentations and utilization of support services
Qualifications for telecom manager
- Clearance Requirement -must possess, at a minimum, a currently active Department of Defense Secret Security Clearance
- Prior military experienced preferred
- Minimum 5 years of experience as Purchasing Mgr
- Knowledge of advanced Avaya Telephony/VOIP concepts including S87XX and ESS
- Experience with large call center deployments
- Knowledge of Verint Witness 360 Voice and Screen recording
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Telecom Manager Job Description
Job Description Example
Our company is looking to fill the role of telecom manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for telecom manager
- Coordinate client presentations with support groups, highlighting company product and service capabilities in a planned strategy to develop profitable business
- Monitor developments in the assigned vertical market to forecast the opportunities for company products and services
- Coordinate vendor agreements and relationships for telecommunication services in North and South America
- Understanding of vendor contracts and services, identifying telecommunication solutions that are cost-effective and flexible, coordinating with internal resources to establish preferred solutions at the best price
- Create and review content for Request for Proposal (RFP) responses, Scope of Work (SOW) agreements, and proposals for technical operations functions and services
- Work with carrier management on new carrier needs
- Submit orders to carriers for new circuits, circuit changes, disconnects
- Define, plan, direct, control and evaluate the Demand Management Process to assign sanitized tasks/projects to the correct Delivery team(s) Monitor the delivery process and optimize it
- Establish communication channel and mechanisms with customers to collect and combine input from all sources of tasks/projects
- Plan resourcing and manage the hiring process
Qualifications for telecom manager
- Knowledge of Verint Witness Work force Management
- Knowledge of advanced Avaya PBX administration principles
- Knowledge of data network principles, with CCNA a plus
- Ability to set-up and operate computer network hardware and software
- Establish detailed written procedures for voice administration
- Ability to multi-task and work effectively in a team environment in order to solve complex problems