Telecom Technician Job Description
Telecom technician
provides maintenance and technical support to the company's operating systems, including networks, workstations, operating systems, and software applications.
Telecom Technician Duties & Responsibilities
To write an effective telecom technician job description, begin by listing detailed duties, responsibilities and expectations. We have included telecom technician job description templates that you can modify and use.
Sample responsibilities for this position include:
An efficient working knowledge of Microsoft Excel, Word, and Outlook
Administrates, maintains, monitors and participates in projects for Nortel CS1000, Avaya Modular Messaging (Voice Mail) system and Mobile Devices (Blackberry's, iPhones, Androids)
Responsible for Moves, Adds and Changes
Performs system maintenance and backups on all related voice equipment
Troubleshoot hardware/software, cabling, wiring and cross connects and interact with vendors for technical resources to voice and data problems
Responsible for inventory of all voice, data and wireless equipment and maintaining up-to-date documentation
Provides proactive measures to ensure the quality and stability of all voice communication needs
Provide reports on usage and inventory for Upper Management and Business Units upon request
Maintain Phone Directory updates for NY, NJ, Retail and Field
Responsible for ordering and maintaining new service in North American locations
Telecom Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telecom Technician
List any licenses or certifications required by the position: CPR, PIM, OSHA, BICSI, TECH, TE, CCENT, CCNA, ACMA, ITIL
Education for Telecom Technician
Typically a job would require a certain level of education.
Employers hiring for the telecom technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Education, Associates, Telecommunications, Electronics, Computer Science, Military, Engineering, Electronics Technology, Business
Skills for Telecom Technician
Desired skills for telecom technician include:
Microsoft Office applications
Networking principles
PC and Server Operating Systems
BGAN and INMARSAT networks
HAIPE encryption devices
LAN/ WAN
Microsoft
Current systems to promote beneficial capabilities and leverage use of the system's features
Networks / TCP/IP
Vendor technologies
Desired experience for telecom technician includes:
Train clients on use of telephony, voicemail and mobile devices
Coordinates installation activities with other IS departments to ensure user satisfaction
Night and weekend work as required for
Experience in Excel, Access, Word, Project and PowerPoint
Knowledge of BMC Service Desk Express ticketing system is desired but not necessary
Basic knowledge of System Administration on Nortel CS1000 and Avaya Modular Messaging is desired
Telecom Technician Examples
1
Telecom Technician Job Description
Job Description Example
Our growing company is looking to fill the role of telecom technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecom technician
- Knowledge of Telecommunication billing, invoice processing, and contracts is desired but not necessary
- Support internal teams customers
- Reporting on progress or otherwise
- Support daily operations at assigned facility including working trouble tickets moves, adds, and changes
- May be subject to climbing ladders and working in tight spaces
- Pull and run fiber optic cables within a data center environment
- Fiber comes on a spool and is pre-cut/pre-terminated, meaning the cable just needs ran/moved within the data center
- Potentially will be working with CAT 5/6 copper cables there is an office within each data center - requiring voice/data (copper - CAT 5/6) cables
- Telephone butt set
- Punch-down tool
Qualifications for telecom technician
- Experience maintaining Voice Mail Systems to include, Nortel CallPilot
- Ability to understand and follow required current National Electric Code installation code
- Working experience with cat5, cat6, fiber optic, coaxial, copper, or any other telecommunications cable
- Working knowledge or training on crimp tools, voltmeters, butt-set tool, punch-downs, snips, or any splicing kits is welcomed
- Clear Communication Skills (English) written and spoken
- Knowledge of telecommunications operational environments and expected working practices within
2
Telecom Technician Job Description
Job Description Example
Our company is growing rapidly and is looking for a telecom technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telecom technician
- Screwdrivers
- Cable tone tool
- Performs computer operations, maintenance task
- Troubleshoot/Interface with multi-plex applications
- Responsible for maintenance and installation of telecommunications equipment in Amarillo, TX, and various telecommunication sites in the area and or district
- Work within a ticketing system to document the resolution of telecomm outages, installations and repairs
- Travel is required, and a company vehicle is assigned for this job
- Responsible for the installation and maintenance of telecommunications equipment in central Tennessee area and or district
- Perform on-site inventories
- A good working knowledge of personal computer usage and operation
Qualifications for telecom technician
- 4 years’ experience as a telecommunications operations technician
- Experience in dealing with customers either verbally or via email / Skype or similar
- Experience of cabling, cleaning, terminating and testing techniques, particularly Cat5/6, Fibre Optics, Multi-Pair and Coaxial
- Previous Telco background or similarly related industry
- Must hold full UK (motor car) driving licence
- Two-year degree in electronics associated technical degree, or military equivalent occupational skill
3
Telecom Technician Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of telecom technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telecom technician
- Ability to work independently cooperatively with a wide range of people and personalities
- Ability to bend, stoop, kneel and lift up to 50 lbs
- Will also need to learn the mailroom, switchboard, and front desk duties to be able to cover vacations and breaks for those areas
- Responsible for maintenance and installation of telecommunications equipment in and various telecommunication sites in the area and or district
- Responsible for Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment
- Responsible for System Backups where applicable
- Train users in use of equipment and/or software
- Escalate problems to appropriate I.T
- Obtain quotes from vendors for equipment repair or purchase
- Follow all applicable security procedures as they relate to equipment or applications
Qualifications for telecom technician
- Knowledge of microwave and fiber (SONET) transport systems (e.g., Harris-Farinon microwave
- Ten (10) years or more experience in Telecom supporting PBX both TDM and VoIP
- PBX and Call Center support
- Must be organized, display strong initiative and strong documentation skills
- Open to new technology in near future
- VoIP knowledge (advanced level)
4
Telecom Technician Job Description
Job Description Example
Our innovative and growing company is looking for a telecom technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telecom technician
- Technical certificate/diploma in Telecommunications and minimum 2 years related experience, or equivalent combination of education and experience
- Very Good understanding of the Avaya Voice Platforms and Avaya’s Advanced Applications
- Strong knowledge of PBX, VoiceMail, CMS, Dialer & Multichannel, IVR and Telco DS1/DS3 & Trunking
- On-call after hours
- Cross connection cabling
- Manage a group of four team members
- Terminate cable according to color codes
- Test for polarity and connectivity and repair
- Install racks and patch panels as needed
- Working with conduit and sleeving materials
Qualifications for telecom technician
- Availability to work overtime to include Saturdays, Sundays and evening hours required
- PBX knowledge (advanced level)
- Call center administration skills (advanced level) preferred
- Must be self-starter and work well independently, within a team environment
- They will be replacing a routers that will be located in the voice & data room of the building
- Analyzes OTDR test figures made when cable fault occurs to determine exact location of cable break
5
Telecom Technician Job Description
Job Description Example
Our company is growing rapidly and is looking for a telecom technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telecom technician
- Install Ethernet patch cords
- Run jumpers in the switch room
- Responds to user inquiries on NU communications systems regarding functions and problems with connectivity and performance in a courteous and professional manner
- Performs general tasks and completes routine assignments alone, and receives assistance in the completion of more complex assignments
- He or she must always be developing proficiency within the telecommunications discipline
- The technician works under moderate supervision with some latitude for independent judgment
- Engineering details will include but not be limited to project-specific installation instructions, engineering database (ICON, CCP) updates, equipment configurations, card/port assignments/requirements, power mapping, cable running lists, floor space, rack placement, infrastructure such as racking and overhead raceway along with associated detailed Bill of Material (BOM)
- Work with external supports groups and clients to troubleshoot and coordinate repair of network issues
- Provides remote analysis and troubleshooting of fiber optic faults on the networks utilizing Cisco MPLS VPN environment and SONET Technologies
- Create SAP Notifications for each and every issue worked and complete data input thoroughly
Qualifications for telecom technician
- Minimum of three (3) years of experience as a tower climber required
- High school diploma or GED equivalent and 5 years directly related experience
- 2 years relevant experience in the telecommunications field
- NOC experience a plus
- A minimum of four years experience actively working in electronic technology or telecommunications may be accepted as a degree substitute
- BS in Technology or Engineering a plus