Business Solution Analyst Resume Samples

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K Balistreri
Kenyatta
Balistreri
3279 Kunze Oval
Dallas
TX
+1 (555) 450 6701
3279 Kunze Oval
Dallas
TX
Phone
p +1 (555) 450 6701
Experience Experience
Los Angeles, CA
Business Solution Analyst
Los Angeles, CA
Smith-Steuber
Los Angeles, CA
Business Solution Analyst
  • Provides content knowledge to the incident, problem and change management processes
  • Provides feedback and conducts Performance Evaluations of USI QA resources
  • Manage and execute test preparation activities with minimal supervision
  • Work with IT & Business stakeholders to build business cases for new and improved support applications and support overall Adobe Customer Support strategy
  • Provide UAT and training to end-users and key business stakeholders
  • Assists others in the basic usage of Business Analysis tools and core techniques
  • Provide support for implementations of new processes and tools. Train and support users in the use of these processes and tools
Chicago, IL
Business Solution Analyst, Global IT
Chicago, IL
Windler Inc
Chicago, IL
Business Solution Analyst, Global IT
  • Provide end user support on MS Office productivity tools, windows OS, network, ad-hoc software and hardware support and mobile device
  • To lead in-country in monitoring and management of retail vendors, including periodic assessment of support services, costs and organization
  • To monitor and consolidate all helpdesk issues log & follow up with end users
  • Support the IT Manager in ensuring a professional, proactive IT service that achieves its business objectives, user expectation and ensuring compliant Service Level Agreement and in the most effective way
  • Monitor, review and analyze SEA Retail incidents for SLA commitment, process compliance and improvement
  • Assists with project management and development of new processes throughout the complete lifecycle of projects and initiatives
  • Works with the Engagement Manager and clients to plan and execute User Acceptance Testing
present
Chicago, IL
Senior Business Solution Analyst
Chicago, IL
Nader-Flatley
present
Chicago, IL
Senior Business Solution Analyst
present
  • Assist with definition of projected effort and cost of work to be performed
  • Coordinate technical and business sponsor reviews, approval of proposed design solution and prioritization of work to be performed
  • Coordinate all aspects of release management adoption and production issue tracking
  • Champion and evangelize best project management and scrum disciplines
  • Perform the Scrum of Scrum role across multiple scrum teams
  • Dotted line resource to Delivery Leads and System Analysts for assistance on detailed designs
  • Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
James Madison University
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to take the point of view of the customer, a strong desire for quality, and an attention to detail
  • Excellent technical skills (HP Quality Center, HP Quick Test Pro, HP Load Runner) and ability to apply it
  • Ability to status report, monitor progress and quality effectively, remain detail oriented at the same time understand the big-picture
  • Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance
  • Ability to adapt and learn quickly and execute seamlessly
  • Ability to multi-task & support multiple priorities / multiple deliverables
  • Strong critical thinker with problem solving aptitude and ability to take initiative with an analytical perspective
  • Ability to find problems as well as to see 'what's missing' is important for inspections and reviews
  • Knowledge of and experience using Cross Browser Testing tools
  • Knowledge of and experience using Panaya testing tools
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15 Business Solution Analyst resume templates

1

Business Solution Analyst Resume Examples & Samples

  • Provide 1st level end-user IT application support
  • Monitor and report system deficiencies
  • Provide, update and maintain business process documentation using company defined tools and standards
  • Ensure that issues are communicated to and addressed by the appropriate GIT resources. Follow-up to ensure that the user issues are resolved
  • Provide support for implementations of new processes and tools. Train and support users in the use of these processes and tools
  • Work closely with the BSMs and 3rd party vendors if it is necessary
  • Coordinate application upgrades, new releases, beta testing with the application owners
  • Acquire and maintain knowledge of business functions in a dynamically changing environment
2

Business Solution Analyst Resume Examples & Samples

  • Monitor and reports system deficiencies
  • Work closely with the BSMs on new solutions and improving existing solutions
  • Understanding of business processes in consumer product and retail industries
  • Strong verbal and written communication skills with internal customers and GIT colleagues
  • Proven internal customer satisfaction
  • A minimum of 2 years’ experience in IT Operations/Support
  • Work experience in international IT environments
  • Technical proficiency and awareness (ITIL/MCP/MCSE/CNE)
  • Strong written communication abilities with fluent written and spoken English
3

Senior Enterprise Business Solution Analyst Resume Examples & Samples

  • A trusted advisor and partner to Enterprise Marketing, driving business and technology solutions
  • Define and drive the capabilities that an IT solution must perform in support of the user's needs
  • Lead and manage project teams of various size and scale
  • Self-motivated with strong leadership and presence
  • Strong analytical, planning, prioritization and organizational skills with competing demands
  • Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
  • Must possess critical thinking, problem solving, and decision-making skills
  • Strong skills to produce necessary project documentation including business/data requirements, data flows, user stories, process diagrams, and functional designs
  • Strong understanding of Sales & Marketing business processes and integrations between hosted services and on-premise enterprise applications a plus
  • BA/BS degree in Computer Science, Business or related field
  • Balanced business/technical background
  • Microsoft Project, Visio, and all Office Tools
  • Minimum of 7-10 years performing the specification and analysis of functional, nonfunctional, and information requirements in order to develop the specifications of an IT solution
  • Excellent understanding of functional areas relating to marketing automation and lead generation
  • Experience in using SCRUM/Agile methodologies with enterprise-level application development projects
  • Salesforce.com experience a plus
4

Business Solution Analyst Resume Examples & Samples

  • Manage application and infrastructure of IT services
  • Database administration (backup and restore, performance tuning, etc)
  • System security and integrity maintenance
  • Maintains and upgrades system to ensure it is running at maximum efficiency
  • Provides training to ensure users use system in most efficient manner
  • Acts as bridge between end users and GIT/external vendors including coordination of change requests and system errors
  • Define standard to improve process/quality and leverage latest technologies
  • MS applications (including back office), DRP, IT security administration
  • Outlook: Advance
  • Word: Advance
  • Excel: Advance
  • PowerPoint: Advance
  • Language Program/Coding
  • Advanced skill in Ms. Office especially excel
  • Fluent in English as well as local language
5

Business Solution Analyst, Global IT Resume Examples & Samples

  • Manage application and provide assistant to SEA Retail SPOC
  • Analyzes business needs and proposes system solutions to new business processes
  • Performs system unit testing and leads user acceptance testing
  • Transfers best practice to exploit the full functionality of the system
  • Coordinate between users and GIT/external vendors to ensure all systems and application issues are resolved promptly and satisfactory
  • Provide L1/L2 support for Retail hardware and system. The responsibilities also include management and resolve issues between ERP and Retail system
  • Monitor, review and analyze SEA Retail incidents for SLA commitment, process compliance and improvement
  • Provide end user support on MS Office productivity tools, windows OS, network, ad-hoc software and hardware support and mobile device
  • To monitor and consolidate all helpdesk issues log & follow up with end users
  • To lead in-country in monitoring and management of retail vendors, including periodic assessment of support services, costs and organization
6

Business Solution Analyst Resume Examples & Samples

  • MBA or equivalent experience preferred but not required
  • 2+ years of project and/or support/ analyst experience in SAP AFS OTC
  • 4+ years of experience in business systems and applications development and implementation (Product development, Consulting or Support)
  • Working understanding of SAP AFS Order to Cash
  • Working knowledge of the most commonly used business applications
  • Experience integrating to Demandware is desired for Direct to Consumer
  • Experience integrating to Retail POS solutions is desired
  • Understanding of the project management process
  • Must be able to work effectively as part of a project team and foster team cooperation
  • Stays current with rapidly changing technology and applies it to business needs
  • Must be able to effectively communicate technical information to both technical and non-technical personnel
7

Business Solution Analyst Resume Examples & Samples

  • 5+ years of experience working in supporting multiple software projects in various IT roles
  • 2+ years of Quality Assurance experience
  • A solid knowledge and understanding of functionality within Deloitte WSG applications preferred
  • Must have in-depth knowledge of software development lifecycles including Agile development and testing
  • Experience with test plan creation, automated test scripting, and load/stress testing
  • Familiarity with SharePoint, Test Director, MS Project, HP Quality Center, SAP Solution Manger, Automated QA tools is a plus
  • Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus
  • Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives
  • Excellent written and verbal communications, organization, analytical, planning and leadership skills
  • Strong management, communication, technical and remote collaboration skill are a must
  • Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment
  • Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus
  • Familiarity with SharePoint, MS Project, HP Quality Center, TFS/Urban Turtle, Automated QA and wire-framing or visualization tools is a plus
  • Experience working with Agile development processes
  • Experience in packaged software development
  • Experience in programming is a plus
  • Experience with implementation of Mobile Web Content vs. Native Development
  • Understanding of additional User experiences/interfaces (Swipes, gestures, etc.)
8

Business Solution Analyst Resume Examples & Samples

  • 3+ years of experience working in supporting multiple software projects in various IT roles
  • 1+ years of Business Analyst or System Analysis experience
  • 2+ years of Quality Assurance or Software development experience
  • Must have in-depth knowledge of software development lifecycles including agile development and testing
  • Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus)
  • Proven analytical and problem solving skills, demonstrate impact analysis, gap analysis and problem troubleshooting skills
  • Well-versed with UML, Use-Cases, Data Modeling
  • Well-versed with Agile Methodology
  • Ability to effectively articulate ideas, solutions relevant to business and technology
  • Ability to adapt and learn quickly and execute seamlessly
  • Ability to status report, monitor progress and quality effectively, remain detail oriented at the same time understand the big-picture
  • Ability to negotiate and manage expectations across the board
9

Business Solution Analyst Resume Examples & Samples

  • Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the products assigned
  • Possesses overall understanding of applicable business processes and workflows
  • Assists Engagement Manager/TDM in directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction
  • Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products
  • Collaborates with the Clients, Engagement Manager, US BSA and TDM in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements) and operational & support activities
  • Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs
  • Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides
  • Manages the Product Backlog for a Product, working with the US BSA and Engagement Manager to prioritize requirements, define and manage scope and sprints for a project
  • Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements
  • Leads and is responsible for all Testing and QA activities within the project life-cycle. Works with and manages US India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products
  • Provides feedback and conducts Performance Evaluations of USI QA resources
  • Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects
  • Participates in reviews of plans associated with project execution
  • Responds proactively to both business and project issues and escalates appropriately
  • Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise
  • This role is expected to generally work local India business hours with frequent evening hours meetings with the on-shore team
  • During requirement gathering/UAT phases this role may need to work a staggered shift from 11-8pm or 02-11pm to ensure appropriate overlap with the India/US team
  • Well versed in written and oral communication
  • Agile Methodologies
  • BSA tools and techniques
  • Minimum 6+ years of experience working in supporting multiple software projects in various IT roles
  • Minimum 3+ years of Quality Assurance or Software development experience
  • Must have experience providing Analyst support for MS SQL and .Net projects
10

Business Solution Analyst Resume Examples & Samples

  • Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards
  • Generate test scripts and perform test analysis. Test scripts will be manual or automated
  • Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed
  • Report test results and metrics to management and team in timely matter
  • Define test cases, scripts and corresponding data sets
  • Manage and execute test preparation activities with minimal supervision
  • Perform test execution and defect tracking (if applicable)
  • Learn, support, maintain and train users on testing tools
  • Identify other uses and expansion of the tool sets
  • Write business cases, business requirements, develop functional specs and functional prototypes
  • Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions
  • Communicate and collaborate with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
  • Facilitate meetings, creates status reports and communicates with stakeholders or business users, under guidance
  • Work closely with colleagues on the University Information Systems team as well as with business users (administrators for all University’s schools/divisions, deans, departmental leaders, etc. as well as President and Provosts Office and departmental users) that the team supports
  • Work primarily with HP Quality Center, Panaya Testing Tools, Microsoft Office Suite, JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team from time to time as well as perform system requirements gathering and documentation
  • Responsible for the dynamic portfolio of university information systems, which includes presently student information systems, room scheduling systems, student advising systems, international immigration case management, international travel registry, ID card systems, teaching and learning technologies, research administration systems, faculty information systems, customer relationship management systems, and others
  • Responsible to support, maintain and enhance the systems that we support as well as to implement new systems formalize requirements gathering process as well as test-driven development process, automate testing and identify the tools that would make this process more efficient
  • Develop, maintain and organize Test cases, Test Scripts and Test Scenarios for UIS Projects, Enhancements, Operations, Maintenance and other testing events
  • Coordinate UIS and end user testers for integration testing, user acceptance testing and validation
  • Gathering and reporting metrics on tests and quality support growing suite of test tools including creation of job aids and training for these tools
  • Execute and maintain automated test scripts using testing tools
  • Excellent technical skills (HP Quality Center, HP Quick Test Pro, HP Load Runner) and ability to apply it
  • Ability to take the point of view of the customer, a strong desire for quality, and an attention to detail
  • Ability to communicate effectively and work collaboratively with disparate clients from business stakeholders to technical developers
  • Ability to independently lead or facilitate meetings and perform as a team player in one or multiple agile/waterfall teams
  • Self-starter with the ability to appropriately prioritize and plan complex work for self or a team in a highly decentralized environment with minimal guidance
  • Ability to multi-task & support multiple priorities / multiple deliverables
  • Strong critical thinker with problem solving aptitude and ability to take initiative with an analytical perspective
  • Strong understanding of the Agile development methodology and requirement gathering process
  • Strong understanding of IT concepts, development life cycles and best practices
  • Previous software development experience can be helpful as it provides a deeper understanding of the software development process, gives the appreciation for the developers' point of view, and reduce the learning curve in automated test programming
  • Judgment skills are needed to assess high-risk or critical areas of an application on which to focus testing efforts when time is limited
  • Ability to understand the entire software development process and how it can fit into the business approach and goals of the organization
  • In organizations in the early stages of implementing QA and requirement gathering processes, patience and diplomacy are especially needed
  • Excellent written and oral presentation skills; must have facilitated and guided users through requirements sessions with a combination of prototype and storytelling
  • Communication skills and the ability to understand various sides of issues are important
  • Ability to find problems as well as to see 'what's missing' is important for inspections and reviews
  • Knowledge of and experience using Microsoft Office Suite including Word, Excel, PowerPoint, and Visio
  • Knowledge of and experience performing the requirements gathering
  • Knowledge of and experience working in the Agile development and requirement gathering team(s)
  • Higher education experience is helpful but not required
  • Knowledge of and experience using Microsoft SharePoint
  • Knowledge of and experience using Confluence
  • Knowledge of and experience using Panaya testing tools
  • Knowledge of and experience using Cross Browser Testing tools
  • Knowledge of and experience with the student information systems or higher education industry
  • Knowledge in the assigned application as well as the platform on which it runs (SQL Server)
11

Market Bat-business Solution Analyst Resume Examples & Samples

  • Functions in a consultative role to provide expertise in BA tools, process and best practices. Has a broad knowledge base of industry trends and innovations, process/methodology improvement and documentation
  • Is a persuasive communicator, has excellent facilitation and presentation techniques and is comfortable presenting to all levels of management. Balanced presentation of ideas and information to large audiences Maintains respectful dialogue in challenging situations. Provides context to decisions by communicating the bigger picture. Effectively collaborates and influences leadership across the IT organization. Uses diplomacy and tact. Is able to understand disparate perspectives, find common points of agreement, and navigate past road blocks. Have broad resources and social networks to reach into the organization to exchange ideas or seek input
  • Broad base of knowledge within the BA role as well as the greater organization that acts in a consultative role (Enterprise Analysis). Ability to understand broad impacts and can make/implement recommendations on solutions while mitigating risks. Coordinate and lead BA tasks across multiple programs/projects including Program-level Business Analysis, competitive analysis, feasibility studies and business cases. Works independently and with minimal guidance from management to plan, resource and execute against goals and plans. Exercises solid independent judgment and decision making abilities
  • Drives the need and executes upon approval of BA productivity and process improvements with BA leadership. Inspires and influences team members to achieve goals. Ability to direct the work of others, providing performance coaching, feedback and training activities to team members. Can identify training needs within the team and recommends solutions. Able to educate stakeholders outside the team on BA processes and achieve shared mindset/alignment. Able to act as a mentor to other team members and provide productive feedback. Has the ability to lead broad training initiatives beyond the team
  • Largely responsible for coordinating with management and developing the strategic vision for the team. Heavily involved in the industry to monitor trends and incorporate them where applicable. Ability to understand, align and articulate the organizational strategy and vision and how that relates to the change. Highly skilled in understanding the big picture. Drives solutions to close gaps and mitigate risks. Called on by outside groups as an expert
  • Bachelors degree in Business Administration, MIS, or related field or equivalent work experience
  • 8-12 years relevant experience or MA/MS with 6 -10 years relevant experience
  • Working knowledge of Microsoft application software (i.e., Word, Excel, Visio and Project)
  • Demonstrated ability to lead program-level business analysis projects, feasibility studies, competitive analysis and business cases; ability to mentor, coach and train business analysts
  • Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
  • Experience with system development methodologies
  • Ability to work in a fast-paced environment, handling multiple priorities; communicate with individuals at all levels of an organization
12

Business Solution Analyst Resume Examples & Samples

  • Define and document detailed business and user requirements after thorough analysis of business workflows and system requirements
  • Function as a liaison between OptumRx HDP and business users to successfully design, document, develop, and deploy business deliverables on assigned projects
  • Conducts business requirements review meetings with all stakeholders ensuring requirements are consistent with the approved project charter
  • Work with stakeholders to capture and document current and future state process flows on assigned projects to understand and examine the gaps in the business processes
  • Resolve problems concerning the assigned projects, contact vendors for support when necessary, facilitate resolution to risks / issues, and resolve problems with key stakeholders through the appropriate escalation channels
  • Create and maintain accurate and current documentation for projects
  • Assists with project management and development of new processes throughout the complete lifecycle of projects and initiatives
  • Support the owner and project team with quality assurance and testing efforts to ensure deliverables are deployed with the highest quality standards
  • Bachelor’s degree in Business, Systems Analysis, Computer Science or a related field
  • Experience in developing creating current / future state process flows
  • 4 years of experience in a Business Analyst role
  • User Interface (UI) design experience (UML, user stories, personas, wireframes)
  • Experience writing User Acceptance Testing Documents
  • Experience in drafting in define and document detailed business and user requirements after thorough analysis of business workflows and system requirements
  • Ability to synthesize large amounts of information into clear business requirements
  • Highly organized and capable of managing multiple projects simultaneously while having the ability to shift work seamlessly when priorities change
  • Certified with Business Analysis Body of Knowledge (BABOK)
  • Experience in writing functional requirements
  • General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development, testing and training
  • Experience in Project Management
13

Business Solution Analyst Resume Examples & Samples

  • Design, build, test, deploy, maintain and enhance existing system functionality; develop new features per business requirements and create system documentation, including functional and technical specifications, test plans and scripts
  • Ensure validation, audit and legal compliance of system throughout lifecycle
  • Provide content knowledge on Incident-, Problem-, and Change Management processes to appropriate IT teams and collaborate with other IT teams to implement solutions that optimize operational performance of system
  • Drive coordination of activities for small-to-medium changes in area of responsibility; provide 2nd/3rd level support and involved in projects
  • Help drive process improvement initiatives to optimize user experience and business understanding of solution
14

FX / Derivatives Business Solution Analyst Resume Examples & Samples

  • Ensure the deal meets current regulatory requirements: it includes the Dodd Frank regulatory compliance Monitor the client clearing/ regulatory reporting to comply with the market regulation
  • Create internal transaction reports and prepare documents for internal audits/ bank regulatory exams
  • Collaborate with related groups and respond/ resolve issues in the procedure Assist in monitoring the counterparty credit risk and PnL management
  • Understand the deal transaction systems/ existing workflow and improve them to enhance operational accuracies in the department
  • Business related BS/ BA degree or minimum 2 years of equivalent related work experience
  • Strong interpersonal skills, ability to solve problems independently, as well as in a team setting
  • Familiar with Dodd Frank, regulatory reporting and client clearing requirements for FX/ Derivatives products
  • Experience with industry wide platforms such as Bloomberg, Reuters, MarkitWire, Triana, and DealHub
15

Business Solution Analyst Resume Examples & Samples

  • Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives
  • Facilitating the project team through identification of product options, objective screening of products to determine best fit, and quantitative analysis to support the selection of product(s) to pursue
  • Facilitate the definition and analysis of business needs and requirements for new and/or enhanced products, services, or optimize
  • Drive solution identification and assessment, advocating for the business needs to ensure solutions achieve desired business results
  • Builds and maintains relationships with the project team and business stakeholders
  • Assists others in the basic usage of Business Analysis tools and core techniques
  • Leverage and continually mature interview and facilitation techniques to elicit business needs and requirements
  • Work collaboratively with stakeholders to identify project objectives, scope, dependencies and risks for projects
  • Collaborate with peers to develop a customized business analysis approach, defining the business analysis tasks, resources, and estimated effort to complete a project
  • Communicate the approach and work with project team to modify and ultimately gain approval for the analysis activities
  • Manage changes to the solution requirements, assessing the impact of requirement changes, and ensuring appropriate approval of those changes
  • Manage solution requirement communication, ensuring that stakeholders have a shared understanding of the requirements
  • Work as liaisons among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, data, policies and information systems
  • Quickly understand business problems and opportunities in the context of the requirements, analyze and present solution options
  • 3 or more years required
  • At least 3 to 5 years of progressive business analysis experience
  • Fluency with Business Analysis core techniques: modeling, use cases/stories, facilitation
  • Experience facilitating medium to large sessions with a wide range of stakeholders
  • Self-motivated/independent/resourceful
  • Strong analytical & problem solving skills
  • Effectively deals with ambiguity
  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
  • Subtle influencer/persuader and negotiator
16

Senior Business Solution Analyst Resume Examples & Samples

  • 6+ years of experience of data gathering/analysis
  • 6+ years of experience translating Business Requirements into system solutions/design and creating/writing technical specifications
  • 6+ years of experience with relational database design/schema
  • Previous experience in the following business functions is highly desired: health plan operations, managed care operations, membership and enrollment processing, claim adjudication, capitation, premium accounting, and/or provider contracting
17

Business Solution Analyst Resume Examples & Samples

  • Applies defined procedures, standards and own content knowledge to meet business, customer and technical requirements
  • As part of dedicated project and part of a project team lead by a project manager, implements processes where required, and corrects or escalates process anomalies or problems that cannot be resolved to the relevant function. Follows similar processes if deployed in an operational or staff function
  • Provides Subject Matter Expertise input into detailed solution design
  • Supports collection of user and functional requirements, and translates them into design specifications
  • Supports the test design; conducts and supports functional (exploratory and system) testing; supports user acceptance testing
  • Supports roll-out activities and Data Migration
  • Delivers quality solutions within committed timeframes
  • Standards
  • Applies and implements services and process standards
  • Observes governance processes, escalates areas for improvement and assists in the implementation and monitoring of solutions and components
  • Implements relevant framework and processes (e.g. ITIL, ITSM, Summit-D or other professional framework), uses tools and follows SOPs end-to-end
  • Maintains appropriate documentation of tasks, incidents, and activities performed
  • Ensures that GxP, CSV and Roche Global Informatics security standards are followed
18

Consumer Banking BIO Business Solution Analyst Resume Examples & Samples

  • Supports execution of standard and ad hoc reporting capabilities by conducting in-depth portfolio analysis and summarizing portfolio performance and trends
  • Covers a large amount of business analysis, responds to change; solve highly complex business problems
  • Creates new processes and interacts with all levels of management and executives within assigned LOB/Function(s)
  • Develops and documents highly complex business requirements for new reporting capabilities, and conducts the pertinent user acceptance testing
  • Performs quality assurance testing on standard and ad hoc reporting capabilities with high complexity
  • Experience with debit and/or credit cards
  • Experience using SAS and/or SQL
19

Business Solution Analyst Resume Examples & Samples

  • To document Business requirements using structured industry methods and elaborate them into detail suitable for handover to the solution teams and outsource partner organisations
  • Apply agreed methods to carry out investigations, analysis, review and documentation of all or part of a business in terms of business functions & processes, the information used & the data on which the information is based
  • Ensure that once the requirements are translated into detail - that the requirements integrity is maintained through project lifecycle. A go-to person for the project team during the solution design, build, and test phases of projects
  • Qualification of business benefits relating to requirements. Working with business change function to prepare business functions for IT change
  • Work proactively with the business to capture and document technical and business requirements in a clear and concise fashion
  • Define requirements for improving business processes and systems ,and quantification of potential benefits
  • Create viable specifications and acceptance criteria suitable for procurement / construction of information and communication systems
  • Lead and support the facilitation of business workshops to develop and convert business requirements into process/systems solutions taking into account IT, business and commercial drivers
  • Compile functional and technical specifications and elements of solution design working with architecture, infrastructure and development/vendor teams
  • Ensure the quality of the analysis, requirements, specifications & acceptance criteria produced
  • Support the shaping, leading and delivery of business, technology and process change in a supply chain environment
20

Business Solution Analyst Resume Examples & Samples

  • Defines and analyzes business and user requirements for new and/or enhanced products
  • Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW)
  • Leads and is responsible all Testing and QA activities within the project lifecycle. Works with and manages offshore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products
  • Works with the Engagement Manager and clients to plan and execute User Acceptance Testing
  • Assists Engagement Manager with status reporting as required by Deloitte Applications Studio leadership
  • Expert proficiency in Microsoft Office and ALM tools required. May require proficient SQL and SAP skills. Excellent written, verbal analytical and communications skills required. Advanced negotiation and client interaction skills
  • Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a preferred. Scrum Master Certification is preferred
  • Bachelor’s Degree in computer science or related field; Minimum of 5 years of experience
21

Senior Business Solution Analyst Resume Examples & Samples

  • Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs
  • Coordinate and lead User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance
  • 5 or more years of progressive business analysis experience
22

Business Solution Analyst BPM Resume Examples & Samples

  • 3+ years of Business Analyst or System Analysis experience
  • A solid knowledge and understanding of functionality within Deloitte and channel applications preferred
  • Required: Experience with test plan creation
  • Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus.)
  • Required: in-depth knowledge of software development lifecycles including Agile development and testing
  • Ability to effectively conduct technical discussions directly with Project/Product management, and clients
  • Excellent team collaboration skills
  • Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external)
23

Business Solution Analyst Resume Examples & Samples

  • You will be the primary interface between the operations business and the technology leads, as such the ability to communicate clearly in different business environments and create key stakeholder relationships will be pivotal to the role
  • You will work proactively with the business to capture and document technical and business requirements in a clear and concise fashion. The ability to take complex problems and document them in a coherent manner is key to success. We require excellent written and verbal communications skills with the ability to document requirements without ambiguity
  • The successful candidate will have the ability to recognise opportunities to improve business processes and systems and the ability to quantify potential benefits to support building business cases
  • Preferably graduate calibre, we are seeking an individual with experience of flexible Waterfall and Agile project methodologies
  • Essential experience includes a demonstrable track record of delivering large and complex UK based technology projects, preferably in a logistics and supply chain environment
  • Logistics / Supply chain technology experience. (Physical movement of products rather than e-Commerce)
  • Very good standard of English and excellent written and verbal communications skills with the ability to document requirements without ambiguity
  • Proven ability to translate complex issues and requirements into coherent, plain language using simple terms
  • Track record of delivering large logistics/supply chain projects in the UK
  • Ability to persuade stakeholders to change and innovate
  • Experience of complex Governance environments and understanding of Waterfall and Agile delivery
  • Dynamic, self-starter
  • Experience in bridging operations and technology
24

Business Solution Analyst Resume Examples & Samples

  • Familiarity with SharePoint, Test Director, MS Project, and HP Quality Center
  • Experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus)
  • SAP PA, PD, OM (HCM modules) and SAP Payroll exposure and experience preferred
  • A solid knowledge and understanding of functionality within Deloitte Talent applications preferred
  • Experience in packaged HCM ERP software delivery (SAP, SuccessFactors, PeopleSoft, Workday, etc)
  • Familiarity with SAP Solution Manager and Automated QA tools is a plus
25

Business Solution Analyst Business Intelligence Resume Examples & Samples

  • Advanced written, verbal analytical and communications skills required
  • Strong knowledge of data analytics
  • Basic client interaction skills
  • Familiarity with Microsoft Team Foundation Server (TFS), QlikView, Analysis for Office (AO) & Tableau
26

Business Solution Analyst RPA Resume Examples & Samples

  • Assisting the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction
  • Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs, Manages the Product Backlog for a Product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project
  • Provides operational support to practitioners and firm clients. Configures SharePoint features in production and non-production environments. Engages with various ITS organizations to resolve problems as they arise
  • Bachelor’s degree in Computer Science or Business Administration, or relevant educational or professional experience
  • 1-2 year of related experience in related field
  • Strong interpersonal and relationship skills
  • Working knowledge of analytics, data management, statistics, accounting, and computer applications
  • Ability to coordinate and work effectively with teammates, end-users and leadership
  • Ability to work in a virtual team environment
  • Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job
  • Familiarity with agile project methodology
  • Up to 10% travel required