Solution Expert Resume Samples

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J Hettinger

Jalen

Hettinger

7886 Lueilwitz Passage

Philadelphia

+1 (555) 399 2612

7886 Lueilwitz Passage

Philadelphia

Phone

p +1 (555) 399 2612

Experience Experience

Dallas, TX

Solution Expert

Dallas, TX

Davis-Tremblay

Dallas, TX

Solution Expert

Work closely with Product Management and industry teams to define product roadmaps for the Collaborative Supply Chain solutions within the network
Support solution leader to manage the Process & Solution Key User network in collaboration with the business process developer
Support development and implementation of the system solutions with internal software developers, 3rd party system vendors and key users
Execute trainings together with process and solution key user and business process developer
Participate in various key user networks and work groups as well as advanced engineering groups, as a representative of EPTS Plan & Schedule
Support key customer engagements with Ariba Network Collaborative Supply Chain domain expertise
Assist in presentations with prospects in tandem with Sales

Dallas, TX

PTC Windchill Solution Expert

Dallas, TX

Blanda-Baumbach

Dallas, TX

PTC Windchill Solution Expert

Work with the different vendors and the technical team to investigate and find the better solution
Be involved in migration of IT processes and tools, system and process implementation, bridging IT and the business as an enabling function
Project build and delivery
Support process experts and key users during business integration tests and user acceptance tests
Review detailed functional & technical specifications
Document and deliver process and PDMLink training
Drive rapid resolution of all issues related to PDMLink processes, coordinating all involved teams

present

Philadelphia, PA

Oracle Primavera Solution Expert

Philadelphia, PA

Morissette-Effertz

present

Philadelphia, PA

Oracle Primavera Solution Expert

present

Provide the functional specifications to the development team and follow the development, providing answer to potential questions
Support Primavera P6 and Unifier Core Model definition and evolutions providing remote or on-site assistance leadership in all process areas
Perform performance tests
Assist with master data definition and guide business in best practices for validation
Work with the different involved teams to investigate and find the better solution
Perform unit and integration tests prior to key-user testing
Actively provide functional, technical, and process knowledge for rapid issue resolution

Education Education

Bachelor’s Degree in Information Technology

Indiana University

Bachelor’s Degree in Information Technology

Skills Skills

Strong analytical skills, results-oriented, customer-oriented attitude, good strategic and conceptual thinking skills
Ability to work in an agile development environment and capable of working effectively in cross-cultural, global teams within SAP as well as customers
Ability to quickly establish credibility and trust in discussions with executives, customers and partners
Good knowledge of SAP’s Treasury Management solutions
Ability to communicate in writing with excitement
Excellent English language skills
Willingness and ability to lead and execute
Ability to articulate and position GPO Value Proposition along with Partner ROI at CxO level
Very good C-level communication and presentation skills
Solid domain expertise gained within the relevant LoB, Solution Management, Field Service, Solution Marketing or Analyst/Partner Community

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Oracle Primavera Solution Expert Resume Examples & Samples

Work with business stakeholders (project planners, project managers, …) ,key users and process experts to understand business processes, key requirements, and key business excellence drivers
Support Primavera P6 and Unifier Core Model definition and evolutions providing remote or on-site assistance leadership in all process areas
Review and update Primavera architecture and technical documents
Guide Primavera CoE team on all requirements and localizations
Work with the different involved teams to investigate and find the better solution
Facilitate end-to-end integration of all functional requirements
Analyze the business requirements to design the appropriate solution, as near to Primavera standard as possible
Provide the functional specifications to the development team and follow the development, providing answer to potential questions
Support process experts and key users during business integration tests and user acceptance tests
Actively provide functional, technical, and process knowledge for rapid issue resolution
Drive rapid resolution of all issues related to Primavera processes, coordinating all involved teams
Be involved in migration of IT processes and tools, system and process implementation, bridging IT and the business as an enabling function
Level 4 End user support in operating systems
Strong experience delivering Oracle Primavera P6 and Unifier expertise
Experience of Primavera Workload Management
Experience of Primavera Risk Management
Good overall knowledge of all PPM phases
Understanding of Project Management Principles including Project planning, project baseline, schedule and resource loading (PMP certification appreciated)
Understanding of industries that manage extremely large, complex project and portfolios
Experience of Primavera integration with SAP is a plus
General understanding of other applications integrated with Oracle Primavera (ERP, PLM, CRM, …)
Awareness of ITIL or similar IT processes
Highly self-motivated, able to work independently
Excellent written and oral communication skills in English (in French too is a plus)

PTC Windchill Solution Expert Resume Examples & Samples

Project build and delivery
Support PDMLink Core Model evolutions, Enterprise Standards implementations or roll-outs by providing remote or on-site assistance leadership in all process areas
Review and update PDMLink architecture and technical documents
Guide PDMLink technical team on all requirements and localizations
Work with key users and business managers to understand business processes, key requirements, and key business excellence drivers
Work with the different vendors and the technical team to investigate and find the better solution
Analyze the business requirements to design the appropriate solution, as near to PDMLink standard as possible
Review detailed functional & technical specifications
Perform unit and integration tests prior to key-user testing
Perform performance tests
Document and deliver process and PDMLink training
Support technical team to fix defects and incidents raised during test phases and post go-live
Drive rapid resolution of all issues related to PDMLink processes, coordinating all involved teams
Assist with master data definition and guide business in best practices for validation
Strong experience in Solution design related to PDMLink (10.x) Implementation & Architecture, Data Migration
Experience in PDMLink Technical Upgrade
Experience on designing WPA, SUMA, MPMLink and Part Classification is added advantage
Significant experience in Development/ Configuration/solutions evaluation/ Validation and deployment
Periodic off-hours support for go-lives or major issues
Flexibility to travel when needed (occasional travels to Paris / potential worldwide travel on a GE site for 2-4 weeks max.)
Project management skills (PMP certification a plus)
Solid organizational skills including attention to detail and multi-tasking skills
Excellent team player, Ability to work effectively with virtual and global cross functional teams

Solution Expert to Epts Produce Products Resume Examples & Samples

Support solution leader to manage the Process & Solution Key User network in collaboration with the business process developer
Participate in various key user networks and work groups as well as advanced engineering groups, as a representative of EPTS Produce Products
Provide process and functional application support (business solution support) within applicable solution area
Support continuity management for the solutions
Be a Subject Matter Expert within chosen area(s)
Execute trainings together with process and solution key user and business process developer
Perform quality assurance activities of end user support, for example root cause analysis, end-to-end support quality etc

Financial Solution Expert Resume Examples & Samples

Solution Architecting
Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise in cooperate finance strategy, planning, and execution
SAP product experience and/or 8-15 years prior relevant industry/solutions experience. Viewed as SAP Finance solutions expert, capable of leveraging an extensive network on behalf of SAP resulting in pipeline and revenue growth. Proven track record of success in selling and delivering SAP Finance Solutions. Customer facing experience
Experience in program management including marketing initiatives and key business drivers
Consulting experiences with a major firm & a breadth of experience across multiple engagement
Good Mandarin and English presentation skills
Strategic sales or sales management experience is preferred
Bachelor’s degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred

Solution Expert Resume Examples & Samples

Ability to work as an influencer in a distributed ecosystem
Ability to understand customer needs and derive market strategies
Strong background in asset maintenance, specifically condition-based and predictive algorithms with the ability to extend into other areas, like overall asset management
Good presentation, communication and negotiation skills, written and spoken. German speaking skills welcome, but not a must
Willingness to dive into new concepts, new processes, new business environment
Strong attitude to drive solutions into successful market adoption
MBA or Masters in a topic relating to asset management, engineering, or science
Practical domain expertise in asset management related jobs or predictive methodology
Affiliation to information technology
5 to 10 years of professional experience post degree
Establish trusted relationships with key customer accounts to understand their needs and ensure their success with SAP
Analyze the software vendor market and SAP customer base to understand the business potential for SAP solutions
Create business cases including market requirements documents and develop a strategy and investment plan to realize market potential for SAP solutions
Define and execute go-to-market activities and ensure delivery of end-to-end solutions that address current and future customer needs for software
Conduct field enablement for pre-sales, value engineering, and sales across all regions while supporting demand generation activities like conferences, webinars, etc
Support specific deal cycles on a global basis, but with a specific focus on either North America or central

Principal Solution Expert Resume Examples & Samples

Presales Solution Expert
Value Advisor/Enablement
Business Development/COE
Will participate in demo system design, planning and spec-out configuration requirements if needed
Collaborate with the sales team to identify whitespace opportunities at accounts
Participate in one to many marketing events for specific industries or solution areas
Stays current on solution and industry updates in their domain leveraging SAP learning maps etc. Maintain a close understanding and appreciation of competitive solutions

Solution Expert Resume Examples & Samples

Define solution and solution strategy, incl. improvement of existing solution
Define business case and specify key market requirements
Provide feedback regarding solution to Product Owner
Define solution positioning, messaging and pricing
Develop high-quality sales enablement content
Identify and on-board new GTM partners
Support strategic deals, often with C-level interaction on customer side
Collaborate with stakeholders/contributors on solution level throughout the complete process, e.g. other Solution Owners, Field, Product Owners, customers, GTM manager, services manager
Mindset of a General Manager
Deep functional expertise in the area of Treasury and Financial Risk Management
Willingness and ability to lead and execute
Good knowledge of SAP’s Treasury Management solutions
Very good C-level communication and presentation skills
Solid domain expertise gained within the relevant LoB, Solution Management, Field Service, Solution Marketing or Analyst/Partner Community
Customer Focus
Innovative Thinking
Quality Focus
Results-Driven
Industry & Market Specifics
Drive Simplicity
Develop Amazing Talent
Ensure Customer Success
Contribution to Knowledge Sharing

Solution Expert Resume Examples & Samples

Drive Solution Management tasks such as developing market requirements, building a business case for new innovations, defining monetization models, pricing proposals, field enablement and contributing to marketing initiatives
Work closely with Product Management and industry teams to define product roadmaps for the Collaborative Supply Chain solutions within the network
Evaluate existing and emerging competition; help create business cases for both internal developments, partnerships and acquisitions; develop a clear value proposition to customers
Orchestrate the end-to-end idea-to-close process for solution launch and validate the results
Collaborate with stakeholders/contributors on solution level throughout the end-to-end ideation to close process. (Example: Product Owners, Development, Customers, Partners, Supplier on-boarding, Services and Support teams)
Support key customer engagements with Ariba Network Collaborative Supply Chain domain expertise
Present and demo the Ariba Network Collaborative Supply Chain solutions at customers, partners, field organization and at events as needed
Support the roll-out and go-to-market initiatives defined by the Sales organization
Assist in the bundling/combination of services, software and content for accelerated time to value
Collaborate and work with global teams across EMEA, APJ and Americas
Demonstrate thought leadership for Collaborative Supply Chain solutions both internally and externally
Bachelor’s degree in computer Science, engineering or related field
Ability to work in an agile development environment and capable of working effectively in cross-cultural, global teams within SAP as well as customers
Excellent writing, communication, and presentation skills in English
Strong analytical skills, results-oriented, customer-oriented attitude, good strategic and conceptual thinking skills
Ability to present complex information in a clear and appealing manner
Strong background in supply chain and procurement business processes
Minimum of 8 years professional experience in Product / Solution Management or Consulting
Solution/Product management or related consulting experience
Strong experience in supply chain line of business and applications
Strong overall procurement line of business experience with focus on supply chain
Experience in cloud-based SaaS applications
Understanding of supply chain processes across a number of industries and regions
Understanding of SAP Supply Chain solution offerings (e.g. MM/PP, S4HANA, APO, SNC, IBP, TM)
Knowledge of B2B ecommerce market is a plus

Business Solution Expert Resume Examples & Samples

Manage multiple small HR technology initiatives and/or lead specific sections of large HR technology initiatives to implement technology solutions to HR business problems. This involves responsibility for interpreting business requirements into technical specifications, systems analysis, documenting detailed reporting requirements, configuration of HR vendor software, and ensuring system integration with the existing HR systems. Ensure each initiative delivers quality products/functions in a timely manner which meets business requirements and provides an enhanced employee experience
Participate in the reengineering of HR business process work flows as required to support the introduction of new technology solution(s) which are then agreed to by HR Business Process Owners
Participate in the review of quality assurance (QA) test strategies for assigned initiatives to ensure the planned testing is comprehensive and consistent with the business requirements. Support QA testing by analyzing defects to: (i) provide clarification of business requirements; (ii) provide clarification of technical specifications; (iii) define which defects need to be resolved for implementation; and (iv) negotiate the severity classification of defects with the HR Business Process Owner
Ensure a successful technical implementation for each assigned project by contributing to the system and user implementation strategies as well as technical problem resolution post-implementation
Support production services by providing technical business analysis, maintaining configuration of vendor software and implementing systems enhancements. This is made more challenging due to differences in time zones and the variation in the business lines/countries

Solution Expert Resume Examples & Samples

Providing industry and subject matter expertise and advice for social protection, digital transformation and public sector in general; esp. for customers and partners
Creating relevant and impactful industry assets and other enablement content, connecting customer needs, business capabilities to SAP’s solution portfolio
Supporting public sector customers on their journey with SAP
Delivering enablement, thought leadership and market insights to account teams, partners and broader SAP ecosystem with high impact
Carrying our revenue enabling and go to market activities for SAP market units, regional and global teams
Building strong relationships and collaboration across SAP, to drive stronger solution adoption in areas such as cloud, industry solutions and platform tools adoption
Industry Expertise & Experience: The ideal candidate will have 10+ years’ experience of working in public sector and/or social protection. The candidate could have occupied a civil servant position within such agencies or played a leading role in working with such government organizations’ in solution management, solution engineering, project management or consulting. The ideal candidate will extend his/her contextual knowledge of the software, cloud and technology platform market in social protection space. As a strategic thinker he/she will understand market trends to ensure market share gains for SAP through the creation of unique value propositions against competitor offerings and unique solutions to existing and anticipated customer needs
Results Orientation:Whilst this is revenue enabling not revenue generating role, the candidate must demonstrate the ability to meet ambitious performance benchmarks, driving for results with a positive impact on SAP’s image and position in public sector and social protection market. This person will be able to point to a pattern of continuously delivering success and value
Influencing Skills: He/she must possess an expert presence, credibility and tenacity to successfully influence the broader SAP organization. Therefore, he/she will be someone who invests in building relationships with others and uses the informal structure and culture of an organization to get things done. This individual will bring people together across organizational boundaries to achieve results as a team and share best practices. This person will also demonstrate the personal flexibility to adapt and compromise when necessary, while actively contributing new innovative thinking to the broader organization
Solution & Technology Expertise: The successful candidate will be both a thought leader and have a broad range of expertise in applications, technology and cloud solutions. Whilst not being expected to deliver deep technical content, the candidate will be able to connect customer needs with SAP’s portfolio in a structured and content rich way
Customer Impact: The ideal candidate will leverage his/her knowledge of the customer’s perspective to anticipate requirements and to tailor competitive solutions within public sector and social protection market. He/she will have demonstrated the ability to establish strong relationships with customers, leading to a demonstrable track record of building trust, value and delivering growth in solution adoption and revenue
Communication & Content Skills: The ideal candidate will be a consummate communicator and influencer. Proven to be highly effective in creating, delivering and communicating with SAP sales teams, partner organizations and customers. The candidate should be competent in the use of social media, be a strong facilitator, able to run, host and mediate customer workshops, enablement sessions and be the thought leader at dedicated events
Language Skills: The candidate must have excellent English speaking skills. Second language is a plus

Solution Expert Resume Examples & Samples

Thought Leadership: Leverage chemical industry knowledge and solution expertise to bring innovative thinking to customers’ business problems
Industry Content Development and Support: Take the lead in key solution areas (strong focus on Manufacturing, MII, AIN, PdMS, IoT, predictive Analytics, SCP & SCE, etc.) for the development of rich, industry-relevant content in support of our global GTM for Chemicals. Key assets to be developed for our Solution Explorer, enablement events (FKOM, SAPPHIRE, etc.) and deal lifecycles
Industry Go-To-Market: Build, drive and refine the Go-To-Market model for the EMEA/MEE Region primarily together with our internal and external Ecosystem
Business Planning: Business Planning: Collaborate with Regional Field to develop a bottom-up revenue plan and annual execution strategy to drive Chemical Industry software and software-related service revenues and maintain customer satisfaction in the APJregion
Deal Support & Best Practice Sharing: Support deal activity with deep chemical industry and solution expertise which helps to expand deal value and accelerate deal closure
Portfolio Adaptation: Leverage a detailed understanding of customer business processes and requirements to produce chemical solutions that support the vision of SAP Chemicals
Influence and provide direction to cross industry or Line of Business development teams for solution realization (market definition, business case, solution definition, development, and go- to-market
Participate on customer projects and work closely with customer co-innovation partners as necessary to ensure the development of market relevant solutions that solve critical business needs
Master’s degree (preferably in chemical-related area)
MBA or similar experience beneficial
Firm and broad understanding of and experience with chemical company business processes
Experience across various business functions, including product management, sales, consulting, development, channels/partners and business development, strategy
Strong strategic and entrepreneurial thinking skills, ability to think out of the box and drive innovative thinking
Strong business strategy and planning competencies
Ability to deliver and drive highly qualitative results in a dynamic team environment
Ability to deliver results while performing independently, with little direct management oversight
Highly Desirable - Good German communications (both written and verbal)
Prefer prior experience with SAP product portfolio (SAP Business Suite, SAP HANA, etc.)
Prefer previous hands on experience at a leading Chemical, Petrochemical, or Life Sciences Company (or similar)
Highly Desirable – Experience as a business development or solution manager, product manager or similar in the chemical information technology industry

IT Solution Expert Resume Examples & Samples

Very good analytical thinking and problem solving for effective identification of business problems, understanding of stakeholder’s needs and assessment and formulation of the solution
Very good communication skill in Indonesian and English
Very good in technical writing and reporting skill
Very good presentation and persuasion skill capabilities
Very good business knowledge in the telecommunication and IT business in general with a good understanding of the business environments and general business principals
Very good knowledge in IT application in the areas of Charging, Billing, Mediation, Police and Charging Rule Function (PCRF) System for Data Service, VAS
Very good knowledge in CRM, Card & Reload System, Sales Supporting System, Portal and Mobile Apps, Provisioning System, Order Management, Digital Payment, ERP System
Good knowledge in the Digital Technology and Services
Good knowledge in Data Warehouse, Big Data (as such HADOOP), Business Intelligence, Revenue Assurance
Good knowledge in the Mobile Communication System (2G, 3G, 4G)
Good knowledge in IT infrastructure in the areas of server, storage, database, backup system, desktop, local/wide area network, data center and disaster recovery
Good knowledge in Business Process Framework (eTOM), Application Framework (TAM) and Information Framework (SID)

Presales Solution Expert Role-shana Resume Examples & Samples

Responsible for highly complex / visible pre-sales and/or post-sales support of Financial solutions and S/4HANA
Deep engagement in S/4HANA deals and ERP Financials solution positioning
Business Development (BD programs, sales kits, sales & presales enablement, marketing events, business scenarios & demos, PoC, Go-to-Market development)
Generate and develop the innovation topics using IoT\Digital cases, ideas, values for customer, IDC digital model
Quickly establishes oneself as the thought leader of the VAT and fine tunes a account strategy

Business Solution Expert Resume Examples & Samples

Business process knowledge (US Sales Execution)
SAP technical knowledge (SD and Finance Module)
Legacy Solution knowledge (Q2C)
Functional/Technical Expert in Vistex DMp and PC modules
Writing and analyzing technical specifications involving Vistex and SAP R3
Debugging, designing, and implementing Vistex solutions
SAP SD and logistic module

Telco Solution Expert Resume Examples & Samples

Bachelor’s degree, MBA beneficial
Firm and broad understanding of and experience with telco company business processes
Strong initiative and aggressive approach to driving new ideas and problem-solving
Excellent interpersonal skills, proven track record of building strong relationships and credibility with customers, prospects, analysts, sales, developers, and other internal teams
Prefer prior experience with SAP product portfolio (SAP Business Suite, etc)
Prefer previous hands on experience at a leading telco
Highly Desirable – Experience as a business development or solution manager, product manager or similar in the telco information technology industry
Excellent English communications (both written and verbal)

Solution Expert Resume Examples & Samples

Accountable for the business, market and revenue success of a major solution ensuring successful market adoption and deployment
Stay connected to customers, customer councils, end users and SAP ecosystem to ensure grass-root level understanding of their current & future needs
Establish and maintain relationships with customers / prospects, partners, and analysts
Actively drives efficiency, effectiveness and improvement of processes used in own area
Gain market and customer insight: Prepare conclusion on growth opportunities for SAP by synthesizing technology and industry trends, market research data and customer requirements. Develop and drive creation of strategy for a major solution. Develop and drive solution roadmap and corresponding revenue plan for a major solution. Build business cases to implement solution strategy
Establish and maintain partnership relationship
Solution Delivery: Drive and ensure creation of solution model including use of respective components within solution repository. Responsible for delivery of high quality solutions (packages), validation and acceptance of planned and implemented scope. Create go-to-market and monetization plan for solutions including partner / channel options. Review solution success & analyze customer insights. Decide on sales portfolio items. Position a solution within the internal and external ecosystem
Field and partner enablement: Drive solution launch, rollout and field/ partner enablement. Review story boards for sales demos of solutions. Train and educate key multipliers (SAP internal and external). Ensure delivery of roll out materials e.g. collaterals, references, success stories. Actively participate in customer communities. Support strategic deals, customers and partners
No particular experience is required

Senior Access Solution Expert Resume Examples & Samples

You proposing adequate access solutions and risk mitigations
You evaluate with the business and propose solutions without creating SoD conflicts but following security policies/rules and standards
You participating in projects and lead the (SAP-)access stream
You ensure delivered solutions meet the customer’s defined expectations
You suppresse misuse of systems when found in the Corporate requirements
You engaging actively with customers on a regular basis to understand their business challenges
You support actively and advise (BG) project teams with internal control aspects regarding authorizations
You translate business & functional requirements into technical access designs and specifications and realizing them
You are responsible to manage the progress in realization of the requested change/project and inform customer according to the severity of the change
You are responsible for guiding escalations on realization of changes towards the Change Control Coordinator
You are responsible for system dependent ‘Access Life Cycle’ steps manage/accompany: approval, realization, testing, go-live
You defining new standards and implement them
You are initiating and ensuring a proper role- & user-management with monitoring and controlling activities, as well as authorizations for any other applications
You support internal/external audits
You improve Access Applying Processes with its tools and systems
You maintaining actively documentation content and update accordingly (SOP, TD and other relevant documentation)
You steer external Service Providers, Contractors and Off-Shore partners (e.g. Tata Consulting Services, TCS)
Excellent knowledge of (SAP) user- and role management
Excellent knowledge of (SAP) transactions and their authorization options
Extended knowledge of applications or services/products within DSM for which user and role management is performed
Extended knowledge of the specific aspects of the different DSM units and country specifics
Basic knowledge of the DSM Corporate Requirements and standard business processes/roles
Basic knowledge of Internal Control designs and SoD-matrix with its rules
Basic knowledge of auditing and current Good Practice (cGxP) requirements
Basic knowledge of available applications in the area of user-/role-management outside of DSM
Broad knowledge of modern access solutions in products & processes
Extended knowledge of Internal Control designs and SoD-matrix with its rules
Knowledge of integrated service management & processes
Knowledge about IT standards such as ITIL, COBIT, GAMP5, PRINCE2
Knowledge about project methodology
Fluency in English and business fluent English for negotiations (oral and written)
Affinity for common tooling (MS Office etc.)
Time management and multi-tasking capabilities a must
Presentation skills in English + local language
Broad intercultural know-how & understanding
Strong level of managerial and coaching skills
Ideally 5 years’ experience in an international and multicultural (IT) environment
Ideally 5 years’ experience in SAP system (access) administration
Extended standard Business Process know-how
Ideally experience in coaching & developing people
Strong communication skills, can engage at all levels in the organization
Has integrity and role models required DSM/security behaviors
Is able to act as the face of DSM towards customers, employees and suppliers
Demonstrates excellence in service skills
At DSM’s Group Information Solutions (GiS) our vision is to provide a wide range of Desirable, Reliable, Efficientand Cost EffectiveDigital Solutions. We develop people who are passionate about delivering World Class servicesand solutions so DSM can fully realize its ambitions in business and in society

Solution Expert, Salesforce Resume Examples & Samples

Analyze business processes, workflows and objectives to develop automated and/or streamlined solutions for business systems; primary focus with Salesforce
Effectively develop and maintain working relationships with business partners
Development of Use Cases, Vision Documents, Functional Specifications and System Design Documents, Activity Diagrams according to Business Requirements
Create requirements documentation, test plans and test scripts for quality assurance (QA) and user acceptance testing (UAT), performing & leading QA and/or UAT
Complete configuration\development of enhancements for solutions; with a primary focus on Salesforce
Act as liaison between business and IT to deliver configuration changes to business systems
Manage business validation rules within specified systems as needed
Participate in the training of end users on system releases/upgrades
Support internal and external customers as a problem solver
Participate and contribute to the development and success of the solution team
BS in Information Systems or equivalent experience
2+ years Salesforce experience, Salesforce.com Administrator certification preferred
Fluency in reading, writing and speaking English; additional languages a plus
Minimum of 2 years in financial or leasing environment
Strong knowledge of SalesForce.com administration and configurations
Strong knowledge of business systems, sales & operations is required
Minimum of 3 years in a business analyst role
Minimum of 2 years of project management exposure
Minimum of 2 years in a systems analyst & quality assurance role
Analysis, design and testing of automated business solutions
Creation of high quality analysis documentation
Utilizing systems to automate and support operational functions
Creation of testing scripts for systems implementation and conversion
Previous systems administration experience is required
Proven organizational skills with the ability to prioritize and work effectively on multiple tasks
SQL experience is desired; ability to query databases that relate to reports, databases, and security within a financial business environment; ability to create SQL queries that join multiple tables and be able to retrieve detailed data per business specifications
Ability to be able to perform outer, inner, and multi-layer joins to retrieve complex data from various databases
High integrity
Excellent troubleshooting and innovative problem solving skills
Team player with attention to detail
Resourceful Attitude
Ability to work within and in support of a team environment

Solution Expert Resume Examples & Samples

Overall Customer Showcase responsibility for one or more solution areas
Specific-customer engagement & relationship management (via account team)
Lead creation & maintenance of Engineering Value Propositions
Creation of compelling customer stories & ‘feed’ content to power other GTM and release assets
Ability to quickly establish credibility and trust in discussions with executives, customers and partners
Superb presentations and client-facing skills, particularly at CXO level
7-15 years of professional experience in technology sector with technical and/or business, product management or similar

Information Systems Solution Expert Resume Examples & Samples

Perform all responsibilities associated with design, implementation, system administration, for the vendor’s BMC TrueSight Capacity Optimization suite TSCO
Resolve the majority of complex configuration problems by troubleshooting and simulation
Deep technical problem isolation and resolution capability
Strict adherence to the use of the ticketing system for ALL incidents, changes and problems
Escalation to Vendor (Level 4) support when required to ensure Service Level Agreements are met
Ability to correlate incident trends into problem management and execute permanent fixes
Timely generation of customer customized reports
Execute regular patch management , system updates and new features implementation on system infrastructure
Facilitate generation of monthly operational reports for presentation to customers
Conduct regular technical meetings with different stakeholders to address any trends or outstanding systemic issues
Provide lab simulation and interoperability and compatibility testing for new builds
Define an action plan for troubleshooting / resolution as needed
Test in lab before deployment of possible fix
Must maintain the highest level of industry certification and knowledge
Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure
Provide operation team and concerned stakeholders with technical documentation and training for new features
Experience in Oracle/SQL/MySQL Database
Experience in UNIX (Linux, Solaris)
Good knowledge of ETL (extract, transform and load), strong knowledge of Talend is a plus
Demonstrated experience using an ITIL based ticketing systems
Demonstrated Root Cause Correct Action analysis, report generation, and presentation to customers
Demonstrated project timeline management skills
Demonstrated ability to drive continuous improvement through innovation and change
Demonstrated customer facing support experience
Must have strong communication skills and the ability to articulate task management, priorities, and issues
Good knowledge on networking
Excellent problem solving skills are necessary and logical thinking
Can work in a team or independently
Minimum five years of experience
English language proficiency required
French language is a plus
Good knowledge of scripting and web programming language PHP, HTML5, CSS, Java scripting and XML
Demonstrated experience Perl developer who can understand and adapt to the existing framework and build automation scripts
Technologies: Windows Server, unix, Linux, VMware vCenter, NetApp SAN
ITIL Certified is a plus
Self motivated, autonomous & detail-oriented
At ease to deliver training´s, demonstrations & presentation in English
Willing to promote own ideas and initiative to proactively identify and resolve potential problems that can jeopardize the service due date and service quality

Solution Expert Kola Resume Examples & Samples

Relevant business understanding of product development and PDM Logic is an advantage
Experience from Product development and PDM Logic
Experience as a Key user for the PDM solution is an advantage
Experience from IT solution management

Solution Expert Resume Examples & Samples

Reduces broad concepts, business strategies into structured projects
Leads the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge
Solves complex, high impact system/application engineering services problems
Bachelors or Masters Degree or University Degree or equivalent
Typically 8+ years relevant experience for entry to this level
Post-graduate and/or certification/ license may be required
Requires specialized depth and/or breadth of expertise in job
Not a natural progression from Advanced/Senior level

Solution Expert Resume Examples & Samples

With business partners yield solution requirements and translates them into functional and non-functional specifications
Design the system solutions with architects and developers
Support development and implementation of the system solutions with internal software developers, 3rd party system vendors and key users
Define and optimize solution operational model
Coordinate IT and business resources
Ensure knowledge transfer to the IT solution operations
Perform data migration
Provide key user training
L3 Solution Support
Plays an expert role for questions related to how the systems, reports and data flows works from both a business and technical perspective
Understands and document system dependencies and data flows in order to contribute to the collective solution knowledge which Oriflame can rely on
Experience with writing software requirement specifications and test specifications
Data modeling techniques (e.g. activity diagrams, entity-relationship diagrams)
Data Analysis and interpretation
Experience with enterprise applications within particular business area
Participation in an enterprise application implementation project
Project management experience more than welcome
Degree in Computer Science, Economy, Logistics or similar
English written & spoken at communicative level

Navigator Solution Expert Resume Examples & Samples

Provide process and functional application support (business solution support) within the dedicated solution area
Participate as a solution expert in business activities
Support the Solution Leader to secure and maintain complete solution documentation including user manual and training material and its execution for the solution
Execute trainings together with Process and Solution Key Users
Manage the business configuration of solution(s), support with master data setup etc
Support the review of and analyze the business process and business requirements and its impact on the overall solution
Provide input to the requirements for hand over from project to maintenance
Strong business understanding in the HR area
Experience from Cornerstone OnDemand
Good understanding of the HR business processes and solutions
Experience from working in an IT delivery organization, including solid knowledge about methods used
Experience from working in a global context
Experience of teamwork and collaboration, is a key factor to success
Excellent communication & presentation skills are a requirement
The availability to travel, both domestic and international

Customer Solution Expert Resume Examples & Samples

Works closely with health plans/payers and maintains strong business relationships
Provides appropriate issue resolution and/or escalation when needed. Works under moderate supervision, with clinical oversight
Reviews and adheres to all Company policies and procedures and the Employee Handbook
Participates in special projects and performs other duties as assigned
Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills
Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
Participates in and contributes to performance improvement activities
Learn, understand and maintain working knowledge of products and services offered by the company
Responsible for timely and thoughtful communication to the referral source, physician, and patient to ensure coordination of services and equipment to meet physician prescribed starts of care and/or discharge dates
Also responsible for communication to department leadership when difficulty securing a provider jeopardizes safe and timely care for a patient
Requests clinical input, and/or communicates with Client Services when quality of care issues are in question
Solicits providers in accordance with CareCentrix credentialing, quality, and pricing guidelines
When working outside of the CareCentrix network adheres to out-of-network qualification standards and ensures pricing is commensurate to CareCentrix client reimbursement
Consults with associates within internal CSC functions, as well as CareCentrix manuals and reference pages, to ensure issuance of service authorization forms (SAF) to providers in accordance with payer guidelines
Ability to take full accountability and ownership of a large case load from assignment of case ensuring patient discharges timely, or if already home that care begins per the physician’s request
Requires dynamic ability to prioritize multiple times throughout the day, as well as excellence in time management
Demonstrate critical thinking skills and utilize appropriate documentation to ensure URAC core and HUM standards are met
High School Diploma or the equivalent required. Associates or Bachelor’s degree preferred
One year billing, insurance or claims experience preferred
The ability to effectively multi-task
Medical terminology, insurance verification or healthcare experience preferred
Must be proficient and comfortable in a computer-based environment
Embraces the values of accountability, consistency, engagement, patient compassion, empowerment, respect and outstanding service
This position requires excellent communication, customer service and problem solving skills, as well as the ability to effectively interact with all levels of management and highly diverse customers
Must have strong organizational skills and be extremely detail-oriented
Demonstrates critical thinking and has the ability to analyze data to understand an expected outcome, Must be able to effectively manage and prioritize tasks and thrive in a fast-paced environment
The requirements listed below are representative of the knowledge, skill and/or ability required
Masters the Intake/Verifications function as well as a second function; Staffing as back-up and learns two health plans

Business Solution Expert Resume Examples & Samples

Provide a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge across all International Banking sites
Participate in Trasaction Monitoring and Name Scanning initiative or system enhacements to ensure GAMLU Requirements are properly managed in a timely manner throughout the life cycle of the project
Work with the sites ( business and technical users) to determine the appropiate rules /parameters to be implemented in the Transaction Monitoring System
Independenly resolve complex problems, provide resolution or liaise with different units local or International to resolve all incoming incidents and inquires from the Global AML Unit or International FIUs related to data integrity, design, workflow or technological support
Manage multi-disciplinary projects to implement solution to business problems. This could involve planning, project budget, securing resources, defining business requirements, documenting procedures, preparing business cases proposal, developing testing, implementation strategies,training material, project plan and monitoring against planned objective, finantial reviews and securing consensus and cooperation from users and sernior management
Participate in and make recommendations or risk impact on the development of effective AML solutions
Oversee Quality Control Reviews over Transactions Monitoring Sysstems and ensure appropiate corrective action is taken
Participate on the review, recommendation of Audit or Superintendece findings across all IB sites and ensure action plan is executed timely
Document various project artifacts, reporting guidelines and administrative material along with creating matrices and dashboards to assist and decision making processes
Proactively issue communication to all stakeholders for high priority incidents, risks, issues and day to day service disruptions

Solution Expert Resume Examples & Samples

Participate in various key user networks and work groups as well as advanced engineering groups, as a representative of EPTS Plan & Schedule
Provide process and functional application support (business solution support) within the solution area
Be a Subject Matter Expert
Support the solution leader to secure and maintain complete solution documentation including user manual and training material and its execution for the solution
Support the review of and analyse the business process and business requirements and its impact on the overall solution

Solution Expert Portals Resume Examples & Samples

Support SL to manage the Process & Solution Key User network and the SMM meetings
Support continuity management for the solution(s)
Be a Subject Matter Expert within dedicated solution area
Support the SL to secure and maintain complete solution documentation including user manual and training material and its execution for the solution
Execute trainings together with process and solution key user and BPD
Secure the Portal domain knowledge as an Solution Expert in the various Portal projects
Provide a 1st risk analysis on change request and impacts on portal solution
Knowledge digital channels and user admin processes
Strong business understanding
Ability to drive key users network
Excellent communication & presentation & pedagogic skills are a requirement

Solution Expert Resume Examples & Samples

Conduct presentations at a professional level
Maintain expertise in UltiPro solution
Minimum of 3 years experience in a presales HCM consulting role
Ability to present to C-level executives
Ability to solve business problems with a strategic solution
Assist in presentations with prospects in tandem with Sales
Must possess high energy and be eager to get out in the market to convincingly tell our story
Ability to adapt in a fast paced evolving environment
Must be a good listener; ability to understand a prospect's unspoken but implied criteria
Ability to think critically on his/her feet
Must possess the attitude of "Whatever it Takes” to get the job done!

Solution Expert Resume Examples & Samples

Understanding the principles of solution & cloud selling through Partners
Knowing or having successful experience in multi channel go to market models
Ability to articulate and position GPO Value Proposition along with Partner ROI at CxO level
Knowledge and understanding of Partner Dynamics
Knowledge of Solution Portfolio, especially cloud and platform, and relevant markets
Business level English: yes
Business level local language: yes
Minimum 8-10 years experience in partner business (Sales, Marketing, Business Dev. or other)
Bachelor equivalent: yes
Master equivalent: yes

Business Solution Expert Resume Examples & Samples

Participate in resolving complex, multi-faceted problems to meet the business needs of Group Treasury & Global Risk Management, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created. This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users
Manage multiple projects and/or lead specific sections of large projects to implement solutions to business problems. This involves planning, securing, and scheduling resources, soliciting and defining business requirements and processes, preparing business case proposals, developing testing, conversion, and implementation strategies, developing detailed project plans, managing vendor relationship and deliverables, monitoring progress against planned objectives, reviewing financial, and securing consensus and co-operation from users and senior management
Continually acquire and enhance knowledge of the business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements and rapidly changing technology to be able to provide effective business solutions and services to the user groups
Strong knowledge of the Bank’s products, business units (Global Treasury, Group Risk Management, GBM, Canadian Banking) and operational processes & controls
Strong knowledge of requirements / design methodology - detail oriented, analytical and capable of investigating complex / technical issues and provide alternative solutions, project methodologies including SDLC
Excellent communication / presentation skills (both oral and written)
Excellent team player by working with cross-departmental business & IT stakeholders, ability to manage conflicts
Highly motivated and committed, capable of working in a dynamic environment with aggressive timelines, multiple work streams running in parallel
Previous RiskWatch experience would be an asset