Solution Center Resume Samples
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Solution Center Resume Samples
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RP
R Pfannerstill
Raven
Pfannerstill
86040 Lilyan Shoal
Chicago
IL
+1 (555) 606 6231
86040 Lilyan Shoal
Chicago
IL
Phone
p
+1 (555) 606 6231
Experience
Experience
Philadelphia, PA
Solution Center Consultant
Philadelphia, PA
Hilpert and Sons
Philadelphia, PA
Solution Center Consultant
- Manages personal work queues
- Manages a set of NAS client relationships
- Use breadth of expertise to support WageWorks clients
- Serve as a consultant to customers supporting WageWorks products/technologies
- Manages a set of NAS Client relationships
- Makes suggestions regarding project and product solutions
- Utilizes product expertise to generate revenue through specialized services billing and coordinates project billing
Philadelphia, PA
Partner Solution Center Manager for LAC South
Philadelphia, PA
Terry, Wintheiser and McGlynn
Philadelphia, PA
Partner Solution Center Manager for LAC South
- We take innovations mainstream by nurturing and scaling NEW strategic SAP innovations to maturity within the partner ecosystem with focus on monetization
- Our core responsibility lies in the partner solution offering, but we also support the overall partner adoption lifecycle
- EXPECTATIONS AND TASKS
- Act as prime contact from and into the field organization in the market unit and local ecosystem and channel for all key programs within the Partner Solution Center. Execute on these and measure the impact
- Drive the business planning process and monitor the sales execution against agreed targets
- Define and support an integrated end-to-end execution including various forms of demand generation, campaigns, analyst relations, and reference creation
- Define, build, and rollout integrated demo scenarios
present
Detroit, MI
RP Solution Center Specialist
Detroit, MI
Macejkovic, Jacobi and MacGyver
present
Detroit, MI
RP Solution Center Specialist
present
- Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc
- Provide technical and non-technical assistance and support for incoming queries and issues related to R2P processes and system solutions
- Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and NGSC process streams
- Ensure that quality standards for all tickets are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, resolution, etc
- Handle customer inquiries and complaints both telephonically and by email / ticket from Novartis internal and external customers in a timely, customer-oriented manner
- Support and assist continuous improvement initiatives
- Ensure all customer calls are properly recorded, resolved and/or escalated to the proper support team members. Ensure all tickets are responded in a timely manner according to agreed turn-around times
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Rowan University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong work/life balance, flexible working hours
- 5 weeks paid holiday
- Competitive salary
- Pension/risk life insurance scheme
- Annual bonus
- Cafeteria employee benefit program
- Public transportation allowance
- Plus additional benefits
15 Solution Center resume templates
Read our complete resume writing guides
1
Solution Center Representative Resume Examples & Samples
- Bachelor's degree holder with 1 year experience in customer service
- Understanding of cash management products such as Time Deposit, FX and Sweeping
- Able to provide quality services in a high inquiry volume environment
- Ability to work independently and meet set metrics
- Good communication and influencing skills
2
Analyst, Solution Center Resume Examples & Samples
- Setting up and maintaining Portfolios on Aladdin
- Creating New Aladdin users and processing User Termination requests and password maintenance
- Handling user permissions requests
- Maintaining Counterparty Setups including Broker desks and Settlement Instructions
- Processing Issuer Setups and Changes (involves communication with other areas of BRS )
- Managing Data questions for external clients
- Setting up scanned signatures for Traders and Operations personnel into Aladdin
- Technical Support – modify existing Perl scripts, ad-hoc sql queries, etc
- Preparing Quarterly SLA’s for external Aladdin Clients
- Other configuration changes in Aladdin
- Partner with Business Operations teams globally to present a consistent client experience catalyzing a common culture
- Accurately record all metrics related to work to enable management to have a good view of team productivity and efficiency
- Work with high levels of accuracy and follow compliance rules
- Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement
- Participate in cross training efforts
- College graduates/MBA with up to 6-9 months of corporate experience
- Strong computer skills are required, and an understanding of relational database concepts. SQL is a plus
- Excellent organizational skills; extremely detail oriented
- Ability to perform in fast paced environment; strong time management skills, with an ability to handle multiple assignments concurrently
- Knowledge of financial instruments and markets is beneficial
- Asset Management or Broker/Dealer Trade Processing or Operations background is a plus
- Client service orientation and solid oral and written communication skills
- Graduates with a strong academic background in a variety of analytical, financial, and technical degrees including, but not limited to: Finance, Engineering, Computer Science, Math, Physics, or Statistics
3
Team Leader for NAS Solution Center Resume Examples & Samples
- Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
- Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
- Achieves objectives for associate engagement and turnover. (20% of time)
- Collaborate with other internal departments to ensure service objectives are met. (15% of time)
- Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
- Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the NAS staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
4
Senior Analyst for NAS Solution Center Resume Examples & Samples
- Respond to Siebel Service Requests from ADP NAS Clients and/or Solution Center Consultants (SCC). This may require partnering with the ADP NAS client and/or Solution Center consultant for review, questions and clarification. (10% of time)
- Emphasis is on meeting the Service Level Agreement with first time completion and resolution of Service Request with an expected quality score of 90%
- Responsibilities include navigation of applications as well as knowledge of AutoPay. The processor is expected to utilize this knowledge and to complete updates within 10 minutes per company code. (75% of time)
- Specific examples of tasks include the following
5
Technical Coordinator Field Operations Solution Center Resume Examples & Samples
- Redefine the engagement process on network projects within the central offices environment
- Develop a process with our core engineering teams to identify new equipment installations
- Review specs for new equipment installations and ensure field services is aware of maintenance accountabilities
- Project manage the installation of new/migration of equipment within the central office environment
- Evaluate the training needs of Field Operations technicians on new equipment and work with the L1 team to develop the appropriate training
- Improve the end to end process around end of life technology
- Build business cases to recommend improvements in the central office environment
- Respond to requests for support from Field Operations technicians and managers
- Participate in project delivery & process improvements
- Effective communication skills, solid writing skills and an ability to summarize complex information simply and concisely
- Exceptional interpersonal, teamwork and partnering skills
- Strong ability to identify opportunities for improvement and take the appropriate measures
- Focus on results, initiative and strong execution skills within established timelines
- Ability to learn quickly and interest in continuous improvement
- Exceptional organizational skills, structure and conciseness, and ability to carry out multiple projects simultaneously
- Positive attitude and consistent motivation
- Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
- Creativity, self-sufficiency, entrepreneurial spirit and ability to think outside the box
- Excellent problem-solving skills and ability to evolve in a rapidly changing environment
- Superior decision-making ability focused on service-quality results
- Advanced knowledge of Microsoft Office Suite
- Excellent oral and written communication skills in French and English (bilingualism)
- Highly developed technical aptitudes within the central office and outside plant environments
- Understanding of network builds
- Knowledge of the construction and maintenance standards and practices for copper & fibre networks
6
Analyst, Field Operations Solution Center Resume Examples & Samples
- Develop and maintain data model to determine 3 year capital budget requirements for capital tools and mobile devices taking into consideration various variables such as load, network expansion, projects, training, lost/stolen rates, break/replacement rates
- Complete major deep dive analysis on current technician capital tools inventory and develop process to easily identify gaps versus standard toolkits for each market
- Work with CO Routines support team to determine tool requirements for all routines and complete tools inventory analysis to determine if any technicians are missing the tools they require to do the Routines
- Complete or assist on other analysis related to capital tools, mobile devices, maintenance spares
- Expand on existing material and minor tools analysis and develop model to highlight areas of overspend and opportunities to decrease monthly spend
- Build and expand on team reports including monthly scorecard, mobile and fleet reports etc
- Prepare presentations on analysis and areas of opportunity for Field Director, Sr. Managers and VP teams
- Develop and sustain meaningful partnerships with the Field Operations teams, Workforce Management, Finance and various project teams
- University or College degree in engineering, computer sciences, mathematics or quantitative discipline
- Minimum 2 years of experience in modelling and analytics role
- Excellent skills in Excel, SAS, et SQL (system and language)
- Demonstrated application of a wide range of analytical techniques to solve a variety of business problems
- Strong working knowledge of PowerPoint with ability to quickly build a clear presentation for an executive audience that graphically explains issues and opportunities
- Communication (spoken & written) skills suitable for Senior management audience
- Deadline driven with excellent project and time management skills
- Flexible and able to tackle duties outside of their usual scope of work when called upon
- Understanding of the Field outside plant technologies
- Experience in presenting complex data analysis to management team in forecasting and/or workforce management
- Experience in developing automated reporting
- Strong preference for experience in Field Operations and knowledge of the types of capital tools used by the technicians
- Financial background and knowledge of financial accounting rules related to capital and expense
- Excellent oral and written communication skills in French and English
7
IT Solution Center Technician Resume Examples & Samples
- 2 - 4 Years of Analytical Ability
- 2 - 4 Years of Communication Skills
- 2 - 4 Years of Customer Service
- 2 - 4 Years of MS Office
- 2 - 4 Years of Computer Peripherals
- 2 - 4 Years of PC Technical Knowledge
- 2 - 4 Years of Wireless/Mobile
- 2 - 4 Years of Windows 7
- 2 - 4 Years of Windows 8
8
General Manager Business Solution Center China Resume Examples & Samples
- Supervision and Control in full compliance with regulations
- Service delivery in partnership with Delivery Lead functions
- Business development and management of future business growth
- Risk management and governance
- Communications and marketing of the BSC capabilities to its partners
- Talent management and UBS culture building
- Brand building and external representation of the BSC values
- University Degree qualified with a distinguished academic record
- MBA and/or Chartered Accountancy qualification a distinct advantage
- Six Sigma, CMM or other similar certification an advantage
- High standard of fluency in spoken and written business Chinese and English
- Travel to main UBS locations; periodic travel to other locations for external liaison, promoting the UBS brand
- A proven track record in running a sizeable and complex service centre will therefore be a prerequisite for this role, as well as demonstrating excellent internal/external networking skills
- Financial Services Industry experience is welcomed but not a must have requirement. A candidate with an outside view and perspective coming from a Services Company background would be suitable for this role
9
Solution Center Intern Estagiário Resume Examples & Samples
- Studying Business Administration, Economics, Accounting or related courses
- Advanced english desirable
- Advanced knowledge in MS-Office
10
RP Solution Center Specialist Resume Examples & Samples
- Provide technical assistance and support for incoming queries and issues related to R2P / P2P /T&E processes and system solutions
- Handle customer inquiries and complaints both telephonically and by email
- Investigate, capture and record complex queries, escalating to team lead if necessary
- Suggest improvements to processes and systems
- Monitor backlog and proactively follow up with assigned teams
- Log calls, query details and the response given to the query
11
Partner Solution Center Lead, UAE Resume Examples & Samples
- To ensure sufficient partner readiness, delivery capability, and specialization to fully capitalize on local market potential
- To prescriptively enable and coach partners with focus on monetization
- To orchestrate an efficient go to market by blending teams, solution knowledge, assets and various programs
- The role involves close interaction and alignment in both planning and execution with both the Regional team, as well as a broad range of SAP colleagues in the market unit (marketing, channel sales, presales, inside sales, industry business units, etc.) and of course SAP Partners
- Act as Market Unit evangelist to showcase Digital Transformation, SAP Innovation & Strategy to Mid-market partners
- Roll-In of requirements from the local field organization as well as partners
- Act as prime contact from and into the field organization in the market unit and local ecosystem and channel for all key programs within the Solution Center
- Master's Degree or MBA or equivalent training and 10+ years job experience
- Understanding the principles of solution selling through Partners
- Business acumen and analytical skills. Business development experience
- Ability to communicate effectively with all levels of management internally as well as with customers and partners. Be an evangelist and a coach
- Ability to work effectively and efficiently with minimal supervision, reporting into the Director EMEA Solution Center and into a regional structure
- Interpersonal skills: team player, proactive networking attributes, results driven
- Experience in Gulf or Saudi Arabia market is a plus
- Fluent in English & Arabic required
12
Usability Expert Solution Center Mas-volvo Group Resume Examples & Samples
- The UX lead will drive overall design work to secure usability for all user roles involved in the trucks sales process in scope of the Total Offer Sales Solution project
- Manage the relationship with business and IT stakeholders and teams related to usability
- Relevant documentation and guidelines
- Extensive experience in usability and requirement management
- Good knowledge in project management
- Strong business focus and is dedicated to meeting the expectations and requirements of the business
- Ability to drive usability competence and requirement management skills
- Excellent knowledge in relevant tools, methods and concepts e.g. prototyping, agile, DevOps, micro services and lean
- Have the ability to, in an inspiring way, communicate vision, strategy and objectives related to Usability
- Have proven capacity to execute against set targets
- Have the ability to set right priorities and eliminate roadblocks
- Good leadership competence
- Have shown managerial courage and the ability to deal with ambiguity
- Ability to drive change
- Complete proficiency in English is a requirement
13
Partner Solution Center Successfactors Specialist Resume Examples & Samples
- Bachelor’s degree in Business Administration, Engineering or Computer Science required from an accredited university. MBA or advanced degree in related discipline preferred
- Excellent communication and advance negotiation skills
- Knows how businesses work; knowledgeable about current and possible future policies, practices, trends and information affecting the business; knows the competition; is aware of how strategic and tactics work in the marketplace
14
Partner Solution Center Analytics Specialist Resume Examples & Samples
- We take innovations mainstream by nurturing and scaling NEW strategic SAP innovations to maturity within the partner ecosystem with focus on monetization
- Understanding of the complete Analytics & Insight On-premise and Cloud portfolio
- Ability to understand market / customer requirements in the Enterprise Management area and knowing SAP’s product portfolio and solutions
- Knowledgeable about how organizations work; knows how to get things done through formal and informal channels; understands the origin and reasoning behind key policies, practices and procedures; understands cultures of organizations. Marshal resources effectively and efficiently (people, funding, materials, support)
- 8+ years experience in cloud software sales, sales enablement and corporate development
- Experience in Cloud in the B2B environment
15
Bydesign Specialist for Partner Solution Center Resume Examples & Samples
- SAP Business ByDesign is a complete Public Cloud-based true SaaS end-to-end Business solution architected around 35 best-practice business processes that have been fine-tuned by SAP over 100,000 ERP implementations. ByDesign is the digital core and foundation for growth for mid-market companies
- The SAP Business ByDesign Specialist for Partner Solution Center effectively executes new opportunities for ERP Cloud business growth within region, cross- industry and SME customer segment. He / she understand our competitive advantage and establishes the key reasons for customers and prospects to leverage cloud deployment models and other innovative technologies to achieve strategic business objectives with our partners. Ensure that business development best practices are followed. Validate partner license and deployment offerings. Enable and ramp-up existing and new partners, ensure outside-in feedback, solution/pricing fit for GB segment and ensure viable partner economic model
- Area 1: Interact closely with SAP Business ByDesign Product Management to retrieve early knowledge with partner-ready materials. Educate newly recruited and coach Key Partners to run scalable business with topics like scoping support, demo readiness and value selling to ensure Partner self-sufficiency
- Area 2: Support the regional Go-to-markets for SAP Business ByDesign through direct and indirect channels
- Area 3: Coaching Key Partners on driving successful delivery to subsequently building customer references that can be leveraged for demand generation activities together with SAP internal organizations like Commercial Sales
- Area 4:Coaching key partners on how to build own extensions for selected micro verticals
- Knowledge of SAP Business ByDesign, ERP and Cloud form a sales and delivery perspective
- Knowledge of cloud, Hosted Services, and SaaS/ PaaS models, cloud -based commerce/ business networks
- 5+ years experience in cloud software sales, sales enablement and corporate development
16
Analytics Specialist With BOC Focus for Partner Solution Center Resume Examples & Samples
- Expert knowledge of SAP BusinessObjects Cloud
- Able to deliver clear, convincing and well-organized presentations. Project credibility even in highly visible and/or adversarial situations
- Able to plan, organize and manage resources to bring about the successful completion of specific project goals and objectives
- Fluency in English and in the language of local markets desirable
- Experience in Cloud Analytics environment
17
RP Solution Center Specialist Resume Examples & Samples
- Ensures pick up rate is delivery on SLA
- Ensures issue resolution is provided within TAT
- Investigate, capture and record complex queries, escalating to Team lead if necessary
18
RP Solution Center Resolution Specialist Resume Examples & Samples
- 80% of the role relates to communicating with internal and external stakeholders on the resolution of invoices that have been blocked for payment for diverse reasons. Ownership over the resolution of cases is fundamental. 20% relates to report building in excel, account reconciliations, ad hoc analysis over suppliers and processes and participation in continuous improvement projects and initiatives
- Timely resolution of Invoices which have a price and quantity deviations and follow-ups including debit balances
- Oversight of Goods Receipt / Invoice Receipt and timely clearing of GRIR account
- Completes tickets forwarded by Customer Service accurately and within TAT
- Monitoring of Backlog and proactively follow up with assigned Teams
- Performs month end reporting and account reconciliation
- Support and assist continuous improvement initiatives
19
RP Solution Center Specialist Resume Examples & Samples
- Provide technical and non-technical assistance and support for incoming queries and issues related to R2P/T&E processes and system solutions
- Create and log tickets with appropriate prioritization and sense of urgency
- Ensure that quality standards for all tickets are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, resolution, etc
- Ensure all customer calls are properly recorded, resolved and/or escalated to the proper support team members. Ensure all tickets are responded in a timely manner according to agreed turn-around times
- Partner with and supporting requestors, stakeholders and suppliers to solve all issues related to the R2P/T&E processes
- Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are implemented
- University level degree in Business Administration/ Economics/Finance
- English (written and spoken) and German
- Experience in similar position in a SSC environment
- Technical savvy
- Demonstrated ability to work effectively in a multi-national, matrix organization
20
Solution Center Consultant Resume Examples & Samples
- Serve as a consultant to customers supporting WageWorks products/technologies
- Use breadth of expertise to support WageWorks clients
- Solve client problems; taking a broad perspective to identify solutions
- Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director
- Leverage a deep understanding of WageWorks products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
- Provide recommendations to WageWorks leadership around potential best practices and training on WageWorks solutions, based on client input or experience
- QUALIFICATIONS REQUIRED
- Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
- At least 1 year of experience in a customer service environment, with proven ability to produce positive results
- A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
- Ability to learn and apply basic concepts in new situations
- Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
- Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
- Proficient in the latest web technologies and working knowledge of various operating systems
21
RP Solution Center Team Lead Resume Examples & Samples
- Jointly with R2P and T&E LT, monitor process and operational R2P and T&E KPIs and service levels to ensure the team effectively delivering against targets
- Ensure appropriate reporting and metrics are in place to provide transparency to operational efficiency, effectiveness and compliance
- Support the development of quality standard and quality assurance measurements for service provision
- Manage status reports, productivity reports, and other source documents to ensure optimal performance is achieved
- Ensure quality standards for all tickets and resolutions are met or exceeded regarding accuracy of ticket data including client demographic information, problem description, root cause analysis and resolution, etc
- Partner with and supporting requestors, stakeholders and suppliers to solve all issues related to the R2P/T&E process
- Collaborate with an outsourced team in the delivery of Helpdesk support within SLA targets
- Support the process of insourcing activities related to Solution Center together with other R2P and T&E Leadership team members ensuring smooth and well delivered transitions into the NGSC
- Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, Work instructions, FAQs, etc. for both internal and external users as well as for the teams within Solution Center; Carry onboarding of new team members and ensure appropriate training
- Drive continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and procurement. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
- Collaborate with other NGSC teams to drive excellence in service delivery
- Ensure all processes, policies and procedures are clearly defined and fully documented, in line with Novartis and Finance Core standards
22
T&E Solution Center Specialist Resume Examples & Samples
- Provide technical and non-technical assistance and support for incoming queries and issues related to T&E processes and system solutions
- Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and NGSC process streams
- Support a strong control environment, follow-up on audit issues and support to implement correcting measures
- Champion in customer service attitude enabling a highly collaborative environment towards internal and external stakeholders
- Handle customer inquiries and complaints both telephonically and by email / ticket from Novartis internal and external customers in a timely, customer-oriented manner
- Ensure all customer calls are properly recorded, resolved and/or escalated to the proper support team members
- Participate and assist in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc
- Demonstrate excellent customer service professional skills
- Compliance Support to the Solution Center Manager R2P/T&E in the documentation of processes, policies and procedures
- Fluent English and fluent German or/and Portuguese
- 1-3 years of experience in similar position in a SSC environment
- Knowledge of Service Desk processes and system solutions (e.g. call management solutions, ticketing tools, remote support tools), R2P/T&E processes and system solutions
- Exposure to international and multicultural environment
- Microsoft Office suite (Word, Excel, Outlook)
- Customer service orientation, professional attitude, reliable
23
Partner Solution Center Manager for LAC South Resume Examples & Samples
- Our core responsibility lies in the partner solution offering, but we also support the overall partner adoption lifecycle
- EXPECTATIONS AND TASKS
- Contribute to the definition and evolution of the local innovation and packaged solutions portfolio and roll-in of requirements from the local field organization as well as key partners
- Act as prime contact from and into the field organization in the market unit and local ecosystem and channel for all key programs within the Partner Solution Center. Execute on these and measure the impact
- Drive the business planning process and monitor the sales execution against agreed targets
- Define and support an integrated end-to-end execution including various forms of demand generation, campaigns, analyst relations, and reference creation
- Plan, coordinate and conduct enablement trainings for key partners and SAP field employees to ease and accelerate the positioning, sales and deployment of the entire solution portfolio
- Define, build, and rollout integrated demo scenarios
- Provide professional/technical guidance to SAP partner business managers (S/4HANA OP and Cloud, ByD, analytics & Insight, Cloud LoBs, Database and Data Management) and help them to integrate these solutions into their own offerings
- Provide regular support and coaching to key partners
- Interact with regional and global stakeholders from various Lines-of-Business (e.g. Sales, Sales Operations, Service, Consulting). Exchange and leverage best business practices with/from regional and global stakeholders
- Ensure Partner delivery quality and deployment of latest innovations
- Certify project transparency and reference pipeline
- EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES responsibilities include
- Expert knowledge of SAP ERP (Finance and/or Logistic and/or Production)
- Good knowledge of business process over industry segments like CP, DM, Retail etc
- Knowledgeable about how organizations work; knows how to get things done through formal and informal channels; understands the origin and reasoning behind key policies, practices and procedures; understands cultures of organizations
- Demonstrated success in working in a matrix environment
- Bachelor’s degree in Business Administration, Engineering or Computer Science required from an accredited university
- MBA or advanced degree in related discipline preferred
- Fluency in Spanish and in English
- 3+ years of experience in SAP projects as a consultant and/or team leader
- Excellent knowledge about the enterprise applications market
- Proven track record in target achievement
- Prior experience successfully positioning packaged solutions for volume adoption preferred
- Cloud solutions implementation experience is a plus
24
Solution Center Agent Resume Examples & Samples
- Perform initial triage of all customer problems via phone or email with the goal to resolve any issues at first level
- Accurately log all customer issues within ServiceNow (Service Management Software) including detailed troubleshooting steps
- Monitor and respond to system outages per outlined procedures. Coordinate communications for all critical outages
- Create end user accounts and reset passwords on Brunswick systems
- Coordinate efforts with other IT staff members to assist in new user onboarding process
- Troubleshoot end user applications including but not limited to Microsoft Office, Web Browsing, VPN, Active Directory, Antivirus, Email, Windows 7, Shoretel and Apple\Android devices
- Remote software installation
- Basic Desktop and Laptop troubleshooting
- Ability to create end user and technical documentation that is maintained within ServiceNow Knowledge Base
- Ability to multitask and handle complex situations with little supervision
- Follow all Brunswick security guidelines
- 1+ years of previous IT experience is required
- 2+ years of work experience in a customer service role is required
- Adapts to changing priorities and maintains a positive attitude
25
RP Solution Center Specialist Resume Examples & Samples
- Provide technical and non-technical assistance and support for incoming queries and issues related to R2P processes and system solutions
- Partner with and supporting requestors, stakeholders and suppliers to solve all issues related to the R2P processes
- English (written and spoken) and Spanish or Portuguese
- Knowledge of Service Desk processes and system solutions (e.g. call management solutions, ticketing tools, remote support tools), R2P processes and system solutions
26
Solution Center Specialist Resume Examples & Samples
- Ability to empathize with users and strong customer service skills
- Good problem solving/troubleshooting skills
- Experience with desktop support including PC and printer hardware
- PC operating system familiarity
- Ability to step end users through diagnostic or corrective procedures
27
Solution Center Generalist Resume Examples & Samples
- Receive inbound calls,
- Document contact in database
- Resolve issues following SOP’s
- Escalate to Specialist or Tier 2
- Follow-up on open tickets to drive timely closure
28
Senior Manager, Customer Solution Center Resume Examples & Samples
- Responsibility
- This position is responsible for managing many tasks for multiple large groups, a department or departments, or a function within a country or global geographic area
- The focus of this role is on creating and influencing strategy and policy
- The potential impact of decisions made by this individual has significant operational or financial impact
- This individual will apply in-depth knowledge to solve broad issues that are complex in scope, and establish medium to long- range plans
- This individual will manage people manager and highly experienced technical Escalation Engineers
- Interaction
- This individual must work effectively with Staff to Vice President level employees and employees within and outside of their function and organization
- Utilizes people skills and available people manager tools to critically impact the growth of an individual within the company and career
- This individual must demonstrate favorable results through providing leadership to the function
- A total experience of 15 years and above
- A minimum of 10 years of experience as an individual contributor and a minimum of 5-8 years as a people manager is required
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or equivalent related experience is required
- Demonstrated ability to manage multiple, critical projects is required
29
Coordinator, Solution Center Resume Examples & Samples
- Serve as the customers advocate in resolving inquiries and escalates as appropriate to Tier II personnel within Service Operations to facilitate resolution of more detailed customer issues
- Build and maintain effective business relationships while representing the customer to all departments within Service Operations to deliver first call resolution
- Effectively escalate calls as necessary
- Responsible for meeting and or exceeding established Key Performance Indicator metrics as defined by management
- Other projects and responsibilities may be added at the management’s discretion
- 0- 1 years of experience in direct customer service in a contact center environment
- Bilingual in English/Spanish preferred
- Experience in using intranets, extranets, and internet for business applications desired
- Regular full-time employees are regularly scheduled to work 30 hours or more per week
30
Solution Center Coordinator Resume Examples & Samples
- Experience working in a HR Outsourcing/PEO environment a plus
- Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Knowledge Management, Workforce Management)
- Considerable skills in customer service, communication, problem solving
- Must have a high level of proficiency with Microsoft Office applications and email
- Ability to effectively meet customer needs, taking responsibility for customer satisfaction
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to work in a fast-paced, team environment and under pressure of deadlines
- No Travel required
31
Customer Solution Center Technician Resume Examples & Samples
- Extensive knowledge of MS Office (2007 to present) beyond basic personal use required
- Familiarity with technical infrastructure to include LAN’s, WAN’s and servers
- Experience with virtual private networking is a plus
32
Supervisor, Consumer Solution Center Resume Examples & Samples
- Monitoring and coaching Customer Care Agents to ensure customers are handled in a professional manner and achieve quality goals
- Managing Customer Care Agents to achieve performance goals as they relate to sales and service initiatives (EX: EZ Pay sales programs, Stop Saver and Retention Programs, NIE & Vacation Pak solicitation)
- Recruit internal and external talent to ensure headcount targets are maintained
- Maintain a thorough understanding of the products and services supported by the Center of Excellence
- Run stat reports and distribute to Agents daily to back up
- Lead by example by answering calls as scheduled and demonstrate constant professionalism and internal and external customers
- Follow-up with subscribers to ensure resolution of concern or request in a timely, professional manner
- Ability to react to change productively and handle other essential tasks as assigned
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Solution Center Resume Examples & Samples
- Monitor daily performance metrics and work queues to ensure departmental goals are met and work is completed within established SLAs
- Develop and distribute departmental performance metrics
- Foster a positive work environment that promotes open communication and empowerment
- Partnering with team members to create development plans that improve upon existing skills and help develop new ones
- Provide coaching to team members to assist with development and drive improved performance
- Build relationships with business partners, including Dedicated Service, Sales, Technology, and Product Management
- Conduct regular inspections of departmental processes and procedures to identify gaps, risks, unnecessary tasks. Recommend and implement improvements as needed
- Drive various departmental projects, ensuring they are completed within the established timeframe
- Develop and maintain support documentation and procedures used by support teams
- Provide 1st level support to clients and internal partners as needed
- Escalate and raise awareness of issues with actual or potential client impact to senior management and business partners
- Manage escalated issues that arise both during standard working hours and off hours as needed. Engaging the necessary resources in Service, Technology, and Ops to resolve the problem
- Participate in post incident reviews for client impacting incidents
- 3+ years of Customer Service and Technical Support Experience
- 1+ years of staff management experience
- Working knowledge of Cash Management and Treasury Services products
- Proven ability to guide the development of team members and drive performance
- Strong oral and written communication skills, able to communicate at all levels within the organization
- Able to multitask effectively, good time management and organizational skills
- Able to effectively and quickly prioritize tasks, delegates effectively
- Analytical with high attention to detail
- Proficient with MS Office applications, including Excel and PowerPoint
- Able to work extended hours as needed to support escalations, system incidents, or departmental projects/initiatives
- Working knowledge of communications technology and protocols such as HTTPS, SFTP, FTPS, and AS2
- Knowledge of security technologies such as PGP, SSL, and SSH for both transport and payload security
- Experienced with Automated Clearing House (ACH), Disbursements, Receivables, and/or wire (international/domestic)
- Working experience with machine readable file types such as, ANSI X12, SAP IDOC, ISO XML, NACHA, BAI2, and/or SWIFT
- 2nd Shift schedule with 10% shift differential
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Solution Center Analyst Resume Examples & Samples
- Responsible for repair and administration of our systems
- Provide hardware and software support to end-users
- Assist in the implementation of new systems
- Support new users in logging on and using the equipment
- Communicate daily needs and requirements to department Manager or Director
- Help support technicians and end users in troubleshooting and problem diagnosis
- Interact with Team Members in a positive and friendly manner
- Other job related duties as assigned
- Must be able to type quickly
- Must have knowledge of Microsoft PC Applications
- Prior I.T. and or Casino experience required
- AS400 software support required
- Microsoft Windows support experience required
- InfoGenesis or other POS Software and hardware support required
- Must be able to work on call as required
- Must be able to work at different casinos as required
- Must have a valid Nevada Drivers License
- May be required to travel between casinos to provide support as required
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Solution Center Student Intern Resume Examples & Samples
- Provide phone assistance to internal SRP clients with varying degrees of technical knowledge
- Provide excellent customer service demonstrating patience while effectively dealing with client problems
- Perform problem-solving over the phone and determine appropriate course of problem escalation as required
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CO Solution Center Financial Analyst Resume Examples & Samples
- BA/BS degree with a major in a business related field and, three to five years of experience in administrative analysis or operations research; or an equivalent combination of education and experience
- Three to five years A/P, Procurement, Payroll, HR Administrative, or General Accounting experience or supporting those functions/systems or combination thereof
- Three to five years of experience demonstrating thorough knowledge of financial processes, policies and procedures
- Three to five years of experience working with Microsoft Office Suite (Excel, Access, Word, and PowerPoint)
- Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making
- Ability to develop original ideas to solve problems
- Ability to function effectively as a member of a team
- Ability to adapt to changing priorities
- Bachelor’s degree in Accounting
- Three to five years of experience gathering data and conducting financial analysis
- Three years’ experience demonstrating thorough knowledge of financial data management and reporting systems
- Three years’ experience demonstrating thorough knowledge and understanding of internal control practices and their impact on protecting University resources
- Three years Customer Service/Support experience: identifying and analyzing issues, diagnosing causes, and formulating solutions
- Three years’ experience utilizing leadership skills to provide guidance, coaching and mentoring to professional and support staff
- Three years’ experience troubleshooting functional system issues
- Thorough knowledge and understanding of internal control practices and their impact on protecting University resources
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Solution Center Consultant Resume Examples & Samples
- Insures resolution of moderate complexity client application questions or problems in the area of system setup, product functionality, and product enhancements in addition to other service issues in the complex arena of employee benefits administration, particularly COBRA, Direct Bill, FSA, and Commuter Benefits administration
- Intermediate level of understanding of other service/product offerings in order to facilitate questions/coordinate resolutions in areas of H&W, Payroll, and HR in support to insure a seamless client experience and ADP’s One Stop Shop philosophy
- Demonstrates intermediate proficiency in the use of all COBRA/FSA Solution Center tools such as Clarify/Siebel, FlexDirect/SAM, BeneDirect/CASPro, MS Office Tools, Documentum, claims processing tools, imaging, fax, and workflow tools
- Intermediate proficiency in the utilization of ADP partner applications such as Accor’s online ordering platform and Metavante’s card processing application
- Intermediate understanding of related internal ADP applications and interfaces which impact client’s COBRA/FSA service experience (e.g. payroll, HR, and H&W applications across all NAS, MAS, and SBS segments
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Customer Solution Center Technician Resume Examples & Samples
- Extensive knowledge of MS Office (2007 to present) beyond basic personal use
- Answer inquiries from customer regarding request, incidents or problems
- Document all aspect of the interaction in the ticketing system
- Maintain a pleasant demeanor with all customer
- Immediately escalate any issue identified as security related
- Ability to conduct meaningful Knowledge Base searches in order to pull the correct information for the problem presented
- Show respect and courtesy to all customers
- Ability to remain calm and focused when dealing with difficult customers
- Travel requirements to client locations are estimated at 0%
- College experience a plus
- Experience with virtual private networking a plus
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Director Facets Solution Center Resume Examples & Samples
- Serves as the single point of contact for corporate wide changes (quarterly code update, PARC initiatives, and System Upgrade projects) and facilitates a consistent message to impacted business units
- Builds on the strengths within the department and focuses efforts on new and emerging trends related to new markets, data collection/reporting, and thoroughly evaluates our opportunities in these areas to determine needed solutions in a timely manner
- Responsible for setting department configuration standards and protocols with significant focus on new business implementation and standardized business offering models
- Serves as the subject matter expert in each of the products we offer in the states we service while partnering closely with the business units through an oversight process while not interrupting day to day operational processes
- Manages two teams comprised of the Business Support team and the Config/Ops/IT Integration team and ensures the collective engagement of these areas can offer additional support to the Config Operations team. These teams are responsible for the following
- Five to ten years Management of Medicaid/Medicare System Configuration team
- Ability to interact with all levels of the organization, as well as external customers, and provide a consistent message about team goals and processes while effectively acknowledging and accounting for the business needs/requirements
- Ability to manage between 10 – 15 active work streams on various topics for different business units at one time
- Benefit and Contract Management experience a plus
- Working knowledge and understanding of Facets system (ability to navigate claims, provider, benefits and enrollment data/information) along with working knowledge of MS Access and Excel applications in order to provide team support and challenge learning
- This position is Full time with normal working hours expected between 8:30 a.m. – 5:00 p.m. System availability and project work could necessitate flexible working hour options with limited notice. Periodic travel could be required
- Bachelor’s Degree or equivalent work experience in the Healthcare Industry
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Business Banking Solution Center Specialist Resume Examples & Samples
- Minimum of two years proven and progressive small business product, sales, service and credit experience or equivalent
- College or business school training preferred., related field or equivalent experience
- Proven communications, decision making, mathematical, analytical, interpersonal, organizational, project management and problem-solving skills
- Strong passion to provide superior customer service
- Thorough knowledge of business products, services, processes, credit policies, operations, regulations and compliance procedures
