Solution Center Job Description
Solution center
provides technical expertise and leadership to develop integration solutions spanning business processes, operating systems, applications and hardware platforms;.
Solution Center Duties & Responsibilities
To write an effective solution center job description, begin by listing detailed duties, responsibilities and expectations. We have included solution center job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Support – modify existing Perl scripts, ad-hoc sql queries, 　
Drive contact center solutions sales in existing and new clients
Support project teams in identifying gaps and red-flag issues that could be barriers to successful implementations and/or put us at risk of not meeting our customer’s expectations
Work collaboratively with contact center teams on projects providing change management support, facilitating sound decision making process, reviewing various options and considerations in system design, providing insight into pros and cons of options
Provide post implementation support through high quality, high value consulting services to clients
Provide internal guidance and mentoring across all functional areas , call flow design, workforce management, quality monitoring and CSAT program designs, key metrics, and the unique dynamics of contact center operations
Analyze clients’ contact center reports, processes, and metrics to identify gaps and provide roadmap of recommendations to migrate from current state to successful achievement of their strategic objectives
Ensure customers realize maximum value from their IT investment by driving proper methodologies, processes, and best practices in all consulting engagements
Strengthen credibility as a contact center expert by delivering formal presentations on contact center issues for consulting projects and industry conferences and events
Proven ability to work as a member of a team to meet critical customer deadlines
Solution Center Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Solution Center
List any licenses or certifications required by the position: CCNA, ITIL, PPM, CA, HDI, MCDST, PMP, CPP, FPC, TCP/IP
Education for Solution Center
Typically a job would require a certain level of education.
Employers hiring for the solution center job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Computer Science, Business, Engineering, Arts, General Education, Management, Finance, Information Technology
Skills for Solution Center
Desired skills for solution center include:
Contact center technologies
Computing
Human Resource services and systems and automated operating environments
Storage and peripheral devices
MS Office beyond basic personal use
Various operating systems
Service Desk processes and system solutions
Flexible Spending Accounts
Health Savings Accounts and COBRA
Life and Disability Insurance
Desired experience for solution center includes:
1-2 years of customer service, payroll or accounting experience preferred
FPC / CPP certification preferred
HR, Benefits and Payroll experience a plus
Candidate will actively educate & engage with others (CPs, EAMs, CBMs, Account team, Opportunity Managers, Solution Architects, ) on HPS business solutions, deal requirements & challenges to facilitate effective RFP/RFI responses, successful closes and client satisfaction
Gathers and assesses clients’ business and technical needs
Excellent listening, speaking, and writing skills
Solution Center Examples
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Solution Center Job Description
Job Description Example
Our company is searching for experienced candidates for the position of solution center. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for solution center
- Build and expand on team reports including monthly scorecard, mobile and fleet reports
- Ability to manage concurrent projects delivering business outcomes on-time & within-budget
- Significant custom software development acumen leveraging a variety of technologies and delivery methodologies
- Ability to participate and review project plans, solution designs and other critical artifacts in driving complex, custom developed solutions
- Ability to source, retain and grow talent
- Ability to earn the confidence of others through open communication and respectful behavior
- Agile style
- Able to identify, foster and drive innovation
- Able to leverage talent through multiple sourcing options
- KPIs monitoring
Qualifications for solution center
- Ability to work in a fast-paced environment and willing to address complex problems with minimal direction
- Ability and manual dexterity to validate various technical work procedures
- Excellent knowledge of provisioning and service assurance processes
- Excellent knowledge of Field Operations and/or Control Centre processes
- Undergraduate degree in computer science, engineering, or relevant discipline, required
- 10-15 years contact center technology and operations experience required
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Solution Center Job Description
Job Description Example
Our growing company is looking to fill the role of solution center. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for solution center
- Ability to work on tickets within SLAs defined
- Ability to resolve the incidents quickly and keep the tickets latest with updates
- Communicate with the business users in helping them understand the product better, resolve the incidents and training users
- Working with various functional teams and getting things done, act as single point contact for the customer
- Be the owner of the application and provide advice on solutions and best practice
- Utilize Services Best Practices and creative innovation to accurately and efficiently respond to customer requests for the product of chosen expertise within the client environment remotely
- Create and apply best practices for product optimization
- Remotely access customer system to verify CA products are adequately configured to perform Admin tasks and to address complex customer-specific configuration requirements
- Create database, bat scripts to automate routine tasks where appropriate
- Identify automation opportunities to improve efficiencies
Qualifications for solution center
- PMP or Six-Sigma certification preferred
- DC-based position with a willingness to travel up to 25% or as needed
- Presents project specific high-level solution design to Principal Engineer through Solution Review process
- Works closely with remote teams to ensure effective implementation and operational strategies
- Actively collaborates with and align to information, data, security and infrastructure strategies
- Translates business requirements and conceptual architectural design into high-level solution design
3
Solution Center Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of solution center. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for solution center
- Deploy/upgrade to new product functionality remotely
- Utilize the library of CA Services Best Practices to accurately and efficiently implement Infrastructure Management solutions for our customers
- Develop, manage, communicate, and plan effectively to ensure alignment with, and clear understanding of strategic and operational goals of our customers
- Collaborate with IT colleagues to ensure that workforce plans, vendor management, budget management, customer change management, staff performance management and other internal processes are conducted professionally and in the best interests of our customers, teams, and other stakeholders
- Keep abreast of technical developments that may have application in the Pharma / biotech industry, and promote the use of those that provide strategic business benefits
- Govern, prioritize, and deliver a portfolio of projects that are aligned with our business strategy and technology roadmaps
- Ensure team actiavely manages incidents, service requests, and change queues in compliance with Genentech processes
- Ability to seamlessly move across IT operational domains including project management, financial analysis, incident management, technical briefings and senior strategic sessions
- Demonstrates strong commitment to customer satisfaction
- Ensure the Center of Excellence (CoE) is a reference for all Asia Pacific customers and channel partners in terms of quality of demonstrations, applications quality and variety and team expertise
Qualifications for solution center
- Acts as a subject matter expert in assigned functional domain(s), technologies and applications
- 8 + years of relevant experience in a technical infrastructure role
- Proven ability to assess current technology and future technology architecture direction and apply effectively to future solution roadmaps, including the inter-operability of technologies
- Experience with FlexPod technology is highly desirable
- Thorough understanding of next generation Data Center technology
- This position will be responsible for providing technical consultant to the Clarity PPM implemented customers
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Solution Center Job Description
Job Description Example
Our innovative and growing company is looking for a solution center. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for solution center
- Work with CoE or Demonstration team to meet all customer expectation on print results
- Work with country sales teams and regional team to optimize CoE use and to define customer requirements for demo or sample
- Ensure printer, workflow, samples and decoration is ready anytime
- Ensure press and the workflow is upgraded to the latest specification as and when the software and hardware is available
- Maintain and ensure all press in the COE in best working condition
- Manage budget and inventory of inks, paper and substrate, ensure sufficient stock for daily operation
- Drive initiatives in improve sales sampling to support the sales team
- Responsible for monthly report on activities and after demo results
- Be exposed to the total business processes and procedures
- Gain an understanding of the roles of the retail professionals
Qualifications for solution center
- Responsible for providing quick solutions to complex incidents
- Responsible for providing root cause analysis for long pending problem requests
- Responsible for developing the portlets, processes, gel scripts, database scripts, reports etc based on customer need
- Understand the business requirements and come up with design and solution that can be implemented with CA Clarity PPM
- Responsible to perform assessment and perform upgrade/patch updates to client environments
- Responsible to provide white papers / technical papers on Clarity related topics and share
5
Solution Center Job Description
Job Description Example
Our company is searching for experienced candidates for the position of solution center. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for solution center
- Drive continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and procurement
- Provide technical assistance to more junior level team members in delivery of customer needs and resolution of issues
- Remotely access customer system to verify CA products are adequately configured to perform R&O tasks and to address complex customer-specific configuration requirements
- Assist customer with defining backup configuration and restore procedures and periodic testing
- Configure system reporting functions as required to meet customer needs (set up auto reports to go out as expected, set up distribution as needed)
- Effectively troubleshoot technical product operational issues and assist CA Support with resolution as needed
- Respond to incoming internal/external customer inquiries for information regarding Physio-Control products and services via phone, email, fax
- Solves navigation issues of varied scope and complexity following established policies and procedures
- Drive continuous improvements of the IM/BI Gothenburg deliveries
- Secure needed agreements within assigned sub-portfolio
Qualifications for solution center
- Must have Technical expertise on Clarity PPM tool
- Must have rich experience on XOG, Gel, and Portlets
- Must have rich experience in troubleshooting the tickets related to the CA PPM product
- Business Objects & Jasper soft administration
- Document knowledge base and standard procedures
- Able to perform knowledge transfer deliverables