Solution Specialist Job Description
Solution specialist
provides excellent customer service to all staff, vendors, and contacts of the company; ability to communicate effectively.
Solution Specialist Duties & Responsibilities
To write an effective solution specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included solution specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Identify opportunities for product improvement and greater efficiency
Determine the appropriate solution to address the customer’s pain or opportunity, pulling together an effective v-team (ATU, PTU, ) and evaluation/engagement plan, sourcing opportunities to the appropriate partners and/or Services
Deliver Business Value message at datacenter briefings or coordinating sales engagements (e.g., ADS, POC, led by Technical Sales Professional (TSP) – Datacenter) and communicating back to customers and internal team members after all engagements
Develop knowledge of competitor's strength and weaknesses, competitor's selling strategies that impact customer base and industry
Contribute and participate in the account planning with respective ATUs to build solid plans including opportunity generation to achieve and exceed quota for assigned workloads
Achieve defined sales objectives of National Inside Sales Team (NIS) in our Mid-Market client base to solution our products/services in the IoT and Advance Business Solutions pillars Asset Tracking
Worldwide leadership in teaching, learning and professional development
Business development and sales support for educational devices and services opportunities with Departments and Ministries of Education senior-level academic institutional leaders
Its focus on articulating and demonstrating a cohesive and differentiated value proposition using Windows devices, applications and mobility solutions within an education context
Developing strategies that build on instructional technology pedagogies, which could include applications, 21st Century skills, and an ever-evolving set of research-based best practices to propel educational effectiveness
Solution Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Solution Specialist
List any licenses or certifications required by the position: ITIL, CISSP, GIAC, MCITP, CCNA, IP, CCNP, ECM, AIIM, CDIA
Education for Solution Specialist
Typically a job would require a certain level of education.
Employers hiring for the solution specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in MBA, Computer Science, Business, Education, Information Technology, Management, Communication, Technical, Engineering, Technology
Skills for Solution Specialist
Desired skills for solution specialist include:
Ability to leverage that information in creating customized customer solutions
Organization's customer support policies
Sales tasks
Standards and procedures and ability to guide customers on all company interactions
Tools and procedures and the ability to support an organization's sales plan and process
Values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Ability to bring a reported problem to successful resolution
Tools
Ability to adapt as needed
Major products and services and product and service groups
Desired experience for solution specialist includes:
The candidate must have proven experience in selling enterprise solutions in an industry vertical context, ideally of Financial Services, Retail, Oil & Gas or Public Sector
Fluency in English and Greek languages
This role requires a sales professional with a deep understanding of solution sales and the ability to solve customer business needs through the innovative application of Premier solutions
The successful candidate must have proven experience in driving solution sales scenarios, working in a matrix environment, and leading opportunities to closure
This role requires an individual who is results-oriented, proactive and confident under pressure
6-8+ years’ experience as a Field Account Manager, Solution Sales Specialist or Sales Manager
Solution Specialist Examples
1
Solution Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of solution specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for solution specialist
- Take ownership of Teaching and Learning thought leadership
- Develop and execute teaching and learning solution strategy and business plan which support devices and services growth
- Shape, design, and plan specific teaching and learning
- Experience in international education and working with high level Ministries of Education on a National Level highly desired
- Survey market landscape for teaching and learning insights, direction, vendors and methods
- Provides expertise to identify and translate learning requirements into solutions design and documentation
- Speak at Education conferences and seek authorship opportunities in Academic publications Business Development
- Help marketing, audience and solutions teams to develop marketing materials and position strategies for solution areas, in conjunction with overall marketing message framework
- Provide end to end pedagogy and learning design details using academic models (TPACK, SAMR, 21st Century Skills, Assessment, Learning Spaces), and how this relates to strategic annual reports (Horizon Reports, Gartner Hype Cycles, Educause )
- Support and mentor Global education teams who drive service lines in the education area
Qualifications for solution specialist
- Industry Awareness - Maintains knowledge of current and emerging global trends, products, services and industry best practices
- 7-10 years of CRM or Customer Service business applications sales & deployment experience
- Experience in selling or working knowledge of competitive selling against Oracle CRM, Oracle RightNow Technologies, Salesforce.com Service Cloud, eGain, Moxie or Verint/Kana is a plus
- 4+ years experience in clerical, high volume, detail oriented production environment with at least 2 years loss mitigation or loan closing experience
- 3+ years experience in loss mitigation environment
- Thorough knowledge of loss mitigation closing procedures, mortgage documentation and recording practices
2
Solution Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of solution specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for solution specialist
- Mentor and guide WW education resources in teaching and learning
- Methodology and Quality Assurance
- Write, or direct the writing of white papers and blogs that add further insight and thought in the Learning area
- Administer user accounts for several different marketing applications
- Provides phone, online and occasional in-person support to end users on a variety of digital marketing related issues
- Researches and resolves application features and problems
- Documents and tracks the details of the problem, both status and resolution, within the supported tool
- Participate in focus groups to enhance existing applications
- Documents new features and/or needs from the business that need to be applied to applications
- Provides assistance with training end uses on all digital marketing applications
Qualifications for solution specialist
- Strong technical background in IoT, Advance Business Solutions Asset Tracking, have working knowledge of Fixed Network Services such as MWaaS would be an asset
- Build valuable, consultative customer relationships in tandem with the Account Executives
- Working closely with the Account Executive and the customer, fully define the solution, cost it, build a Scope of Work, appropriately price and present the solution
- Refine the solution as required in terms of scope, pricing, lead times
- Full participation across all Sales Teams supported at an Account Manager and People Manager level
- Engage in regular and continuous feedback and coaching with Leadership
3
Solution Specialist Job Description
Job Description Example
Our growing company is looking for a solution specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for solution specialist
- 25% Tools Development – Best Practices
- ROI and TCO tools
- Assist with training documentation on all digital marketing applications
- Assist both the corporate team and end users with web design, code edits and photo enhancement tasks
- Work in partnership with the Wealth Sales team to assist sales and service support of existing and future advisor clients
- Provide assistance to advisors related to investment case work and processing
- Work closely with key Wealth Distribution product and support partners to ensure optimized flow of information and idea sharing
- Manage workflow for client illustrations for various solutions (Life Annuities, Segregated Funds, GICs, Private Client, ) and provide escalation to partners when applicable to ensure a quick turnaround for advisors
- Conduct customer workshops to understand customer’s existing terminal management processes and systems, infra/network landscape
- Identify business needs, calculate and analyze metrics, propose solutions and influence decision-making, track and manage solution deployment across organizations, and change management among stakeholders
Qualifications for solution specialist
- Business Acumen - Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business, technology and organization
- The successful candidate must be a hunter with proven experience in driving solution sales scenarios, working in a matrix environment, and leading opportunities to closure
- Cooperatively build Individual Development Plans with Management Team members that align to their career goals
- This position requires experience with IT related financial estimation preferably with models that calculate total service costs for labour & technology
- A successful candidate must be able to ascertain requirements and lead an initiative through to a solution vision based on infrastructure standards
- Business Systems Planning
4
Solution Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of solution specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for solution specialist
- Collaborate with developers and global operations to define, document, test and implement new workflows
- Implement, troubleshoot, and support CRM systems and other internal applications and analyze support data to identify trends and communicate actionable insights to product stakeholders and sales
- Communicate effectively with engineering and other technical groups to enhance products and develop training materials and documentation
- Data analytics and requirements gathering for business justification
- Documentation and BRD/PRD writing
- Testing and user acceptance project tracking
- Builds relationships with key stakeholders and business decision makers to understand the customer’s business
- Develops a deep understanding of how stakeholders fit into the business and the results they want to achieve
- Seeks widespread support from both business and technical key stakeholders
- Leads the development and delivery of marketing, sales and agronomic solution training to company employees, channel partners and customers on specific products that support a farming system including agronomic, process and product information to sustain a successful farming system
Qualifications for solution specialist
- Knowledge of Emerging Technology
- Good knowledge of UK/US capital markets – Regulations, RSP networks, Clearing and Settlement
- Experience of working on Order Management System
- Prior experience of implementing or supporting a product in US/UK
- MBA/BE
- Ensure have the right mix of DMP resellers to support the important vertical and segment targets for Surface SMB, healthcare, EDU, SLG and Federal
5
Solution Specialist Job Description
Job Description Example
Our growing company is hiring for a solution specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for solution specialist
- Works with the channel and end customer to promote, recommend and optimize product solutions to meet the current agronomic trends within the assigned territory
- Provides support or marketing assistance to product, parts, or services through phone, internet systems or field reports
- May travel regionally or internationally to conduct after sales follow-up visits with channel partners and/or customers
- Provide solution and application consulting services maintain excellent communications with end users
- Maintain application software programs add-on software modules and provide application enhancement and special/custom reports related to data requirements
- Schedule meetings with resellers
- Solution design support
- Costing input and analysis
- Support the deal getting through the various internal approval process
- Response development and operations support
Qualifications for solution specialist
- Experience with educational technology in a K-12 education setting at and above school site levels, and 10+ years in educational leadership and/or teacher education positions, including working with faculty and administrations on emerging, functional instructional technology, online learning
- At least 5 years experience in Storage Solution Sales
- Readiness to travel out of town up to 10% of time annually
- Willingness to engage in local face-to-face client engagements 4-5x weekly
- At least 2 years experience in selling solutions to the Healthcare market vertical
- Work involves occasional travel to satellite offices in other cities and states