Telecommunications Analyst Resume Samples

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E Kihn

Enola

Kihn

961 Dovie Circle

Dallas

+1 (555) 976 1973

961 Dovie Circle

Dallas

Phone

p +1 (555) 976 1973

Experience Experience

Houston, TX

Telecommunications Analyst

Houston, TX

Lindgren-Lind

Houston, TX

Telecommunications Analyst

Develop and deploy methodologies for testing telecom platform performance and providing performance statistics and reports
Develop or assist in the development of standards for carrier service and equipment
Assist in the designs of networks or portions of networks that include selection of hardware and software packages
Perform or assists in the analysis in determining business process improvements utilizing the telecommunication systems
Designs entire networks or portions of networks and oversees circuit reconfiguration and testing, to include coordinating with telecomm providers and DITCO
Develop and/or assist in the development of standards for carrier service and equipment
Monitor system performance, troubleshoots outages, and manages vendor(s) to ensure optimal system performance

Philadelphia, PA

Senior Telecommunications Analyst

Philadelphia, PA

Kohler LLC

Philadelphia, PA

Senior Telecommunications Analyst

Performs as project manager in telecomm related projects and new technology applications
Logs telecommunications work order service calls, and trouble analysis within technical expertise
Share/Provide 24x7 coverage (on-call)
Reports projects both on weekly and Bright Works application
Performs standard diagnostics to identify and solve potential system problems
Performs system administration duties on the PBX and adjuncts
Manages BH, Acute, IPM, and Retail Pharmacy telecommunications projects as assigned

present

San Francisco, CA

Telecommunications Analyst, Principal

San Francisco, CA

Armstrong-Kessler

present

San Francisco, CA

Telecommunications Analyst, Principal

present

Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems
Designs entire networks or portions of networks that include selection of hardware and software packages
Proficient in Cisco Unified Communications Manager (CUCM) VoIP networks
Prepare, program and provide training documentation of AMX control system projects
Oversees voice network reconfiguration and billing reconciliation’s
Company expert in the development of standards for carrier service and equipment
Schedule, establish, facilitate and coordinate the use and operation of a complex videoconferencing facility via NAVSEA’s automated scheduling system

Education Education

Bachelor’s Degree in Relevant Field Preferred

Belmont University

Bachelor’s Degree in Relevant Field Preferred

Skills Skills

Demonstrated outstanding level of professionalism in providing program support, including ability to exercise good judgment, discretion, tact, and diplomacy
Good oral and written communication skills, good investigative and customer service skills
Be a good influencer and have a high attention to detail
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
Ability to assume responsibility and to work flexible hours, including nights and weekends
Ability to communicate with a wide variety of information technology analysts
Strong interpersonal skills
Excellent verbal, interpersonal and written communication skills
Team player with the ability to work and multi-task in a fast-paced environment
Knowledge of current network protocols, operating systems, and standards

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Telecommunications Analyst Internship Resume Examples & Samples

A3.0 or higher overall G.P.A. (G.P.A. on resume must match G.P.A on school transcript)
Must have at least one year of classes directly related to your IT degree
Intermediate understanding of networking – LAN/WAN technologies, TCP/IP, voice protocols
Understanding of various operating systems – MS, UNIX, Linux
Demonstrated strong communication (written and verbal) and partnering skills
Ability to handle multiple tasks in a fast paced environment with tight deadlines
Demonstrated strong analytical, problem solving, and project management skills
Ability to learn new software applications and analytical tools and to be proficient with pertinent software such as MS Excel, Access, PowerPoint, Visio, and SharePoint
Demonstrated strong organizational skills with attention to detail
Ability to manage conflict/resolution
Demonstrated initiative and drive
Proven knowledge and/or experience with Walt Disney Parks and Resorts
Database knowledge – ODBC, SQL, Access
Familiarity with VoIP, SIP, H.323, HTTP, FTP, and other networking protocols
Knowledge of ACD/PBX or other IP based telephony systems
Proven strategic thinking skills

Telecommunications Analyst Resume Examples & Samples

Call Center experience
2+ years of experience as a Telecommunications Analyst
Experience with Microsoft SQL Server, T-SQL query language and VoIP $
Interactive Intelligence experience

Telecommunications Analyst Resume Examples & Samples

Process a large volume of work orders for adds, moves, and changes regarding telephone lines and telecommunication equipment
Utilize and maintain telecommunication equipment, such as Cisco CM R-9.1.2, Unity, Avaya S8720, and Modular Messaging
Work across multiple business units to assist clients’ needs for proper telecommunication requirements via face to face meetings, emails, Webex, and Jabber
Fulfill ticketing needs in a timely manager; mindful of SLA’s
Provide basic telecommunication training to clients
Perform data entry requirements
5+ years Telecommunications experience preferred
A solid understanding of Telecommunications
Strong understanding of ticketing systems (preferable Service Now)
Excellent customer service, written and verbal communication skills
Strong knowledge and hands on experience with Microsoft Office, Word and Excel spreadsheets
Ability to lift up to 15 pounds with or without assistance upon daily delivery of telecommunication equipment
Ability to work after hours, including weekends, often on short notice if the need arises
Experience within media entertainment industry, especially live broadcast company
Collaborative team player accustomed to working within and across groups
Organized and detail-oriented with ability to manage and prioritize own work
Ability to thrive in a fast-paced environment with ability to multi-task
Ability to overcome obstacles and develop resolutions to complex problems
Ability to relate complex information to both technical and non-technical clients
Ability to manage daily workload efficiently

Telecommunications Analyst Resume Examples & Samples

Responsible for daily operations of the Telecommunications department to including of moves, installs, and disconnects. Responsibilities include all phases of programming in the Cisco and Avaya Call Manager, completing work orders to include provisioning and installation; provides uploads and updates for user accounts. Serves as liaison for end users in turn key services
Processes local Telco special circuits request for installations and disconnects. Coordinates service requests with local Telco to report out of service conditions and serves as a liaison between local Telco and end user including 3rd party vendors for circuit connectivity
Coordinates walk-through and quotes, for special cabling projects to include voice/data/fiber installations with telecom technicians and/or outside cabling contractors. Serves as liaison for outside contractors and telecom department. Obtains quotes for cabling materials and places order with appropriate vendors
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
3-5 years hands-on experience required in a position of similar function and responsibility in a Cisco and/or Avaya environment; or equivalent combination of education and experience

Telecommunications Analyst Resume Examples & Samples

Active high level security clearance
5+ years of experience with industrial control systems including experience in at least two of the following areas
Team player with the ability to work and multi-task in a fast-paced environment
Demonstrated outstanding level of professionalism in providing program support, including ability to exercise good judgment, discretion, tact, and diplomacy
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)

Telecommunications Analyst Resume Examples & Samples

Provide Day to day operational global support for trouble reports; call support and large production support
Provide 1st and 2nd level support through online ticket system; escalate issues for resolution as appropriate to Vendor/engineering
Ability to perform basic troubleshooting, resolving basic video call setup issues on Cisco/Polycom and other devices
Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints
Additional responsibilities and duties as assigned

Telecommunications Analyst Resume Examples & Samples

Provide Day to day operational global support for trouble reports; add move change for voice and video conferencing
Provide 1st and 2nd level support through online ticket system; escalate issues for resolution as appropriate
Ability to perform basic troubleshooting for voice, resolving basic video call setup issues on Cisco and other devices
Good oral and written communication skills, good investigative and customer service skills
Flexible with processes and the opportunity to create new processes
Friendly attitude and excellent interpersonal skills
Superior work ethic
Willingness to learn new things

Telecommunications Analyst Resume Examples & Samples

Minimum 2-5 years' work experience with mid-size VOIP systems (Cisco) enterprise, in room Video and Telepresences enterprise, with focus in the areas listed below
Tier 1-2 on Cisco Call Manager and Unity with experience in configurations and performing MAC
Familiarity on LAN/WAN topologies, protocols, cabling and troubleshooting
Familiar with Lync UC desktop application
Familiar with QoS standards and policies
Basic knowledge of Microsoft Visio for system diagrams
Familiar with WebEx and Jabber Mobil clients
The ability to communicate effectively while working with internal and external customers
Ability to Multi-task
The ability to work with minimum supervision and be self-motivated is required
The ability to work in a team environment
Interface with customers to gather appropriate details for communications designs
Participate in on-call rotation, some evening and weekends
Assist internal customers in a professional and service driven manner
Assist other members of team to complete assignments to meet goals and objectives
Perform related duties, as needed
Proven troubleshooting capabilities and thought processes

Telecommunications Analyst Resume Examples & Samples

Monitors, logs, tracks, and resolves hardware and software deficiencies and notes weaknesses or tendencies toward failure
Develops systems requirements and installs telecommunications systems for new company facilities
Monitor system performance, troubleshoots outages, and manages vendor(s) to ensure optimal system performance
Monitor system performance and reliability to meet uptime goals
Plan, acquire and coordinate installation of in-house and remote hardware and software across the organization's telecommunications network
Design and implement short- and long-term strategic plans to ensure telecom capacity meets existing and future requirements
Manage and ensure optimal operation of all telecommucations hardware and equipment, including routers, switches, and other equipment
Conduct research and make recommendations on products, services, protocols, and standards in support of procurement and development efforts
Assess and administer all equipment, hardware, and software upgrades
Maintenance of telecom component inventory and related documentation

Telecommunications Analyst Resume Examples & Samples

10+ years of relevant experience with at least 5 years in telecommunications including capability in at least three of the following areas
Familiarity with telecommunications vulnerability assessment and risk analysis practices and tools
High quality technical writing and report generation

Telecommunications Analyst Resume Examples & Samples

Provides operational and maintenance support of all AV, Video conferencing systems in conference rooms, training rooms, portables, senior leadership offices, video walls, and digital signage systems and provides operating instructions to customers
Identifies customer system requests and resolves system problems. Ensures service levels and quality control standards adhere to for all service and support areas. Ensures customer requests are handled promptly, effectively and resolved responsibly and professionally to the satisfaction of the customer. Provides feedback and recommend enhancements to all service and support areas
Takes the lead on most audiovisual and video projects, including large scale meetings that may include rental equipment coordination
Evaluates emerging technologies, equipment, software and methods to ensure the best utilization of current and future Audiovisual and Video technologies for the corporation
Develops measurement, monitoring, reporting, and charting methods for all system functions and services to ensure effective performance levels
Maintain knowledge of manufacturing and retail trends, activities, direction and operations in order to provide advice and recommendations to the New Balance community
Develops and maintains detailed plans for contingency, standards and procedures and preventive maintenance
Maintain building infrastructure communication systems such as telephone, fax, voice/data, audio and video. Can lead project management activities such as new Retail build-outs, new construction, and contract services for special events
Travel to other New Balance locations as necessary
Four years’ experience in a related field required
Experience with MS Lync in a telephony environment strongly desired
Proficient knowledge of MS Office required
Demonstrated experience with AV and Video conferencing equipment and its operation required
Comprehensive knowledge with Polycom VC systems, Projectors, TV’s, switchers, amplifiers, Extron control panels, etc. Knowledge within the digital signage arena is desired. Basic knowledge of voice/data software/hardware, network protocols and terminology. PBX , CMS, ACD, AUDIX, DSL, fax, fiber optics, cabling specifications, TCP/IP, VOIP, and QoS are highly desirable

Telecommunications Analyst Internship Resume Examples & Samples

A Junior, Senior or Graduate level student currently earning a college/university degree in Information Technology – Networking & Telecommunications, or related field
Be sure your document is in the required title format: FirstName_LastName_Type (i.e. Mickey_Mouse_Transcript)
Select document type of “Other”

Telecommunications Analyst Resume Examples & Samples

Support Travel Operations telecommunications technology: PBX/ACD hardware and programming, carrier services and network services
Troubleshooting support including: PBX alarms and hardware problems, carrier issues, and wiring for Level 3 support
Complex call flow creation and documentation
Understanding of the DRC hosted speech IVR solution including manipulation of the dozens of configurable tables and points process the necessary changes to keep up with business changes
Researching new technologies to net out which may be beneficial to our clients
Lead projects to upgrade existing systems/applications
Understand SBC solution in order to perform MAC work. Level 1 troubleshooting
Understand SIP-From-Carrier solution in order to perform MAC work. Level 1 troubleshooting
Understand network monitoring tools and provide Level 1 troubleshooting
Understand ARS and AAR routing in order to perform MAC work
Previous DRC or Call Center experience (minimum 2 years)
Demonstrated computer proficiency within a Windows environment including Outlook, Word and Excel
Demonstrated ability to exhibit initiative and professionalism
Demonstrated ability to manage multiple priorities with strong attention to detail
Proven ability to partner with internal customers and external vendors
Proven ability to work in a high paced environment
Proven understanding of telecommunication technology: PBXs, IVRs, carrier and network services
Demonstrated ability to project manage large-scale projects
Demonstrated strong problem solving skills
Demonstration of creativity, innovation and ability to think outside of established guidelines
Proven working knowledge of SIP in a multi-site environment
Proven experience with local, long distance and toll free services
Demonstrated working knowledge of DRC policies and procedures
Proven working knowledge of Front Page or similar, Power Point, Visio, Project, SAP, Business Objects or similar, as well as Visual Basic, macros and Mail Merge
Proven working knowledge of Telecom networking and infrastructure in relation to multiple call center locations
Proven familiarity with data networking LAN/WAN technology
Minimum 1 year experience with VoIP in a call center environment
Minimum 1 year experience with Avaya Contact Analyzer, CMS, ASA, AES, SIP Server and Session Manager
High School Degree or Equivalent

Telecommunications Analyst Resume Examples & Samples

Provide Day to day operational global support for trouble reports; adds/moves/change for voice and video conferencing
Ability to perform end-to-end troubleshooting for voice, video and UC systems
Perform all operational aspects of voice, video and UC support…Including, but not limited to, assigning phones, assisting with meeting scheduling, etc
As needed, assist with resolving workstation support related issues impacting VOIP\UC and video services
Minimum 3-5 years' work experience with mid-size VOIP systems (Cisco) enterprise, in room Video and Telepresence enterprise, Skype for Business, with focus in the areas listed below
Lync\Skype for Business
Multilingual resources (e.g. Spanish or Portuguese) preferred
College degree in relevant field preferred, but not required
CCNA Collaboration experience
Strong Voice\Video\Telecommunication skills are mandatory, with exposure\experience with PC\Workstation and Mobile device technology experience as a secondary skillset

Telecommunications Analyst Resume Examples & Samples

Must possess in-depth knowledge of Avaya equipment including VoIP, ACD/CMS, Media Servers, Media Gateways, SIP trunking and endpoints, Avaya Session Manager, Avaya System Manager, SAL Gateway, AES, ESS, LSP and Modular Messaging voice technologies
Must possess in-depth knowledge of Avaya routing including AAR/ARS, route patterns and partitions,coverage options and all incoming call handling treatments
Must possess in-depth knowledge of call center systems, VDNs, vectors, variables, ICR and the ability to implement and support such solutions in a timely and cost efficient manner
Comprehensive knowledge of third party tools such as Prognosis, Mutare, Bomgar, and Microcall call accounting
Comprehensive knowledge of Disaster Recovery processes and policies
Proficient knowledge of Oracle/Acme Packet Session Border Controllers and E911 policies
Proficient knowledge of Microsoft Office tools, i.e. Word, Excel, Outlook, PowerPoint, SharePoint and Visio
Strong conceptual, analytical and organization skills
Ability to interact with internal customers and suppliers in a professional manner
Ability to work well within a team structure with changing priorities
Minimum 5+ years experience supporting Avaya Communications Manager and peripherals including Modular Messaging
Minimum 5+ years experience with installing, maintaining, and monitoring the operation of an enterprise’s telephony network including AAR/ARS, route patterns and partitions
Minimum 5+ years experience supporting a large enterprise VoIP telecom environment
Minimum 5+ years experience supporting large Call Centers including CMS, Vectors, VDNs and variables
Minimum 3+ years experience with voice and data networks including IP, SBC, MPLS and network operating systems
Minimum 2+ years experience with Disaster Recovery or Business Resiliency Testing
BA/BS degree in Computer Science or equivalent is desirable and/or continuing education courses in Network Infrastructure and/or Telecommunications
Experience with Unified Communications and collaboration
Avaya Communication Manager Release 6.3 a plus
Cisco TelePresence experience a plus
Experience with Prognosis, Mutare, Aspect Workforce Management, NICE and Microcall a plus
Ability to troubleshoot and skilled in problem solving and analytical reasoning
Excellent organizational, multi-tasking, and time-management skills

Telecommunications Analyst Resume Examples & Samples

Develops, implements and evaluates department projects independently or by collaborating with other Telecom staff
Collaborates with departments to provide telephony project information and completes Telephone Service Requests
Consults with users to design the optimum telecom configurations
Audits and maintains Telephone Service Request Tracking System
Analyzes and verifies client telephone chargebacks
Completes charge back entries for purchased telephone equipment and services
Six years of related IT telecommunications experience may offset degree requirement
Experience working with clients in design, ordering and implementation of telecommunications needs using basic planning concepts for telecom devices, phone systems and application transmission systems required
Experience with Microsoft Office and telephone call processing skills preferred

Telecommunications Analyst Resume Examples & Samples

2 years of experience with telecommunications technologies
1+ years of experience in interacting with clients or end users
1+ years of experience with analyzing and presenting data in multiple formats
Ability to independently author reports and briefings in Microsoft Office, including Word, Excel, and PowerPoint
Ability to pay strong attention to detail
Ability to work independently and simultaneously on multiple assignments
Experience in working with the Veterans Administration
Experience with Networx, Network Services 2020, WITS, or other government telecommunications contracts
Experience with supporting a Help Desk
Experience with Telecommunications Operational Support System
Experience with complex data analysis using Excel to manipulate data into graphs, pivot tables, and charts
Knowledge of telecommunications ordering and billing process
Ability to develop and customize Access databases
Active Public Trust clearance

Telecommunications Analyst Resume Examples & Samples

Check/work on trouble tickets and service requests
BYOD support. Involves tracking signed release forms and ensuring user accounts are taken out of quarantined status including completion of ActiveSync setup
Conference support. Includes addressing relating to access, host codes and user training
Cell phone support. Address and wireless-related questions including device swaps. This is for the users that have company-issued phones
Circuit quotes with various service providers. These may be driven by internal requests or by new clients. This task includes the PR submission via Oracle and following up on approvals until Purchase Orders are issued
Circuit orders. Includes the full lifecycle of the order process; submission all the way to circuit readiness for production
Other carrier-related orders: Includes DIDs, toll-free routing change, etc
Monthly client reports. Involves sending usage and circuit-related costs to internal client services employees for invoicing to the client
Provisioning of telecom and network-related circuits and services for various call center locations
Coordinate test and turn-up for circuits and services ordered
Administers occasional MACD support for PBX lines and voice mail administration via Modular Messaging
Maintains accurate inventory of circuits and services billed for accounting purposes
Periodic vendor contract reviews to ensure SLAs are met consistently
Regular invoice reviews to ensure charges are based on contracted rates
Open vendor disputes as needed for billing errors discovered
Performs periodic circuit utilization reviews to plan for additions or reductions
Documentation of procedures, processes, policies and best practices for various internal requests
Responsible for cell phone activations and serve as primary support for resolving any wireless or conference-related issues. Includes periodic reviews to determine optimum plans and potential savings opportunities
Participates in annual IT budget planning involving forthcoming telecom and network projects
Addresses and resolves service requests (SR) and trouble tickets (TT) via Remedy Force
Monthly review of all telecom invoices and opening vendor disputes if necessary

Telecommunications Analyst ITS Resume Examples & Samples

Experience multitasking when working on projects and handling operational support of all Telecommunications systems
A minimum of three years of either UC architecture, design, or implementation experience
Ability to interpret and apply broad regulatory standards, E911 and other technical specifications to projects
Working knowledge in supporting PBX systems, analog and digital telecommunication technologies, circuit and packet switching technologies, ACD systems, Voice Messaging systems, phone records database and billing, carriers operational procedures, structured cabling, Unified Messaging, VoIP systems, SIP and analog trunking, QoS, large campus or corporate network environment that consist of over 5,000 DID's, multiple sites, and buildings
Ability to provide interface outstanding customer support service
Ability to translate user-defined requirements into data and telecommunication specifications and features
Ability to monitor and manage vendor/contractor relationships to ensure responsiveness and quality

Telecommunications Analyst Resume Examples & Samples

Administer and monitor outbound dialing campaigns including design, build and maintenance of campaigns, calling lists, filters and reports
Coordinate departmental schedules in conjunction with supervisors and managers, including all training, meetings, and miscellaneous events that could affect service levels within the call center
Establish a proactive approach to dynamically monitor and manage real-time call center activities
Gather call routing business requirements and design & maintain call flows to satisfy those business requirements
Analyze current call volume & traffic to ensure phone system service levels
Analyze and maintain IVR, Call Center Quality Assurance, Outbound Dialers systems performance and capacity to meet proper Call Center service levels are met
Administer Cisco Unified Communications (UC) application to provide call reporting to business units – including system maintenance, integration with external systems
Use business writing skills to create end user communications and documentation for departmental processes / procedures
Manage design, deployment, troubleshooting, and maintenance of voice and call center infrastructure and systems
Work with business functions to implement innovative call center solutions that align with business goals and objectives
Define detailed functional and technical specifications required to satisfy business requirements for programs, projects, and releases
Integrate design to the systems to manage call scripts, outbound campaigns, IVR call flows, system databases and reporting
Design, implement and maintain application-specific blueprints, life-cycle plans, and roadmaps
Provide solution planning and estimating of programs and projects
Create documentation on voice and call center technology process flows
Communicate design, functional, and technical specifications to development team
Oversee issue resolution on-site and through third-party vendors
Ongoing ownership of all voice and call center systems / IVR post deploy, including upgrades, enhancements and any other related projects or incidents
Troubleshoot and maintain call flows
Telecom systems and services trouble shooting and trouble resolution
Performing telephone system moves, adds, changes and deletes; and
Specific Telecom Work Required: Cisco ICM scripting, CUCM MACD’s, Call Recording Admin and Mobile device administration
Associates degree (or High School Diploma/GED and equivalent work experience)
A minimum of 4 years of IT experience
A minimum of 2 years of experience working with Call Center Technologies including outbound dialer systems, interactive voice response systems, PBX, voicemail, and call management systems
VMware experience is a plus
Proficient use of Microsoft Office Suite to include Excel, Access and PowerPoint
Cisco Certifications are desired, but not required
Previous experience with executing multiple simultaneous and/or small projects
Previous experience working on a technical team
Ability to interact at all levels and across functions within an organization
Ability to manage customer expectations
Ability to effectively prioritize assignments and work under pressure; and
Strong sense of urgency and detail

Telecommunications Analyst Resume Examples & Samples

Experience with large campus telephone operations and compliance with federal facility rules and regulations
Expertise in the use of telecom management applications such as the COMIT telecom management application and/or Broadsoft VoIP system
Experience working in a service center environment with a focus on customer service
Experience using Geographical Information Systems, GIS

Telecommunications Analyst Resume Examples & Samples

Responsible for participating in promoting, improving, maintaining and supporting all telecommunications services and/or systems
Assist in the designs of networks or portions of networks that include selection of hardware and software packages
Assist in voice network reconfiguration and billing reconciliation
Help to ensure that all software including network control programs satisfy the communications needs covering both the hardware and software installed
Develop or assist in the development of standards for carrier service and equipment
Prepare or ensure that appropriate telecommunication documentation exists, including operational instructions
Serve as a liaison to users, departments and vendors by providing the assistance on all aspects of telecommunications services and systems used throughout the organization
Assist in all service / system upgrades while being a team player involving telecommunications and networking projects
Perform or assists in the analysis in determining business process improvements utilizing the telecommunication systems
Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues
May research available and emerging voice, data and video communication technologies to recommend future implementations
Work closely with network administrators on communication and connectivity projects and maintenance
Knowledge of current systems to promote beneficial capabilities and leverage use of the systems features
Install and test communication equipment
Active/current Top Secret clearance is required
Bachelor’s degree and 2+ years of relevant experience (additional 4 years of experience can be substituted in lieu of a degree)
Experience in Tech Control environment or network operation center experience
Experience troubleshooting baseband and satellite circuits
Experience with satellite communications, Juniper and Cisco equipments and network management tools such as Remedy, HP Openview, Netcool, or similar tool
Knowledge of WAN, LAN, or MAN
Candidate must be willing to work shift work as required
Candidate must be upgradeable to a Top Secret SCI with Poly clearance
ITIL certification or experience
CCNA

Telecommunications Analyst Resume Examples & Samples

Switching, routing and firewall configuration, troubleshooting and maintenance
Windows workstation/server builds and maintenance
System security lockdown implementations
Cabling and infrastructure troubleshooting
Cisco router, switch and ASA firewall experience required
Windows 200X system build, configure and maintain experience required
Knowledge of SIPRnet and NIPRnet networks

Telecommunications Analyst Resume Examples & Samples

Experience working with VTC systems O&M and installation or one to two years experience working on a Helpdesk
Proficient in the operation of Creston touch-panels, Tandberg Codecs, Multipoint Controlling Units (MCU) and associated audio/video equipment
Experience with AV/VTC Network and components
Must be able to obtain and maintain an Active Secret Security Clearance
Support Anti-Virus Spa team when needed
Must be able to lift 20 lbs

Telecommunications Analyst Resume Examples & Samples

Design, implement, and maintain data and telecommunications networks and systems
Troubleshoot and administer traditional TDM based PBXs and ancillary equipment is also included in the responsibility set
Deploy, configure, monitor, and manage classified data network devices including COMSEC equipment
Provide guidance and direction to less experienced network support technicians and troubleshoot network devices to include coordinating technical resources from the manufacturer
Conduct telecommunica tions site surveys, documenting comprehensive details of the telecommunications and data infrastructures at multiple customer sites
Shall be experienced and familiar with VoIP/Unified Communications (UC) environments and networks based on Cisco Unified Communications technology
3 years or more actively implementing Cisco Unified Communications Manager (CUCM) and/or Cisco Communications Manager Express (CUCME) telecommunication system
5 years or more actively installing and troubleshooting Cisco routing and switching products
Experience in the programming, keying, and operational functions of approved key fill device Simple Key Loader (SKL, AN/PYQ-10(C) and programming encryption device KIV-7M, KG-175 (TACLANE)
Cisco Certified Network Associate (CCNA) certification (or obtain within 6 months of hire)

Telecommunications Analyst Resume Examples & Samples

Tier 1-2 on Cisco Call Manager and Unity with experience in configurations and performing MAC o
Ability to Multi-task�
The ability to work with minimum supervision and be self-motivated is required�
The ability to work in a team environment o
Proven troubleshooting capabilities and thought processes Basic Qualifications

Telecommunications Analyst Resume Examples & Samples

Coordinates, reviews, and performs all telephony moves, adds, and changes, as required
Utilizes various software applications to complete work orders or trouble tickets (Call Pilot, Contact Center, T-Metrics, Switch Expert, MySoft, CS2100, Service Now, Conveyant E911, and Beacon Network Analyzer)
Maintains inventory, costing and analysis of all work necessary for budgets and expenses
Performs audit/management of wireless devices including cell phones, PDAs and wireless air cards
Coordinates, troubleshoots and assists with conference bridge call reservations
Coordinates with other IT groups and outside contractors for the purpose of completing projects/work orders efficiently. Works with onsite cabling vendor to process day-to-day fiber and copper cabling requests for Telecom and Networking
Coordinates, reviews, and performs voice messaging requests (menus, announcements) and related support tasks
Develops and drives reporting needs for customers utilizing telephony systems or billing system
Consistently analyzes and makes recommendations regarding process improvements to maximize efficiencies
Provides ongoing feedback and communication related to site performance
Maneuvers through various business applications and reporting platforms efficiently
Monitors and audits service levels/metrics/volumes and costs to maintain correct inventory levels to service the customers. Analyzes telecommunication bills as required, performs system usage audits and produces reports
Maintains and develops technical skills to remain current in telephony technology, including troubleshooting skills for these technologies
Develops and maintains current BCM standards, policies, procedures and complies with audit requirements
Three years of general office and customer service experience

Telecommunications Analyst Resume Examples & Samples

2-5 years of related work experience
Understanding of remote VoIP administration
Experience with conferencing system configurations
Knowledge of CAT5, CAT6 and copper termination requirements
Familiar with telephony test equipment
Manage and document approved changes to the enterprise baseline

Telecommunications Analyst Resume Examples & Samples

Understands the company’s vision, mission, and strategy; understands business unit objectives and sets/accomplishes individual performance goals accordingly
Maintains, tests, troubleshoots, repairs and updates voice and data network equipment
Researches and evaluates emerging technologies, equipment, software, and methods to ensure best utilization of current and future voice and/or data communications and computer integration technologies
Analyzes capacity/usage data on the PBX/Voicemail systems to forecast sizing and develop proposals
Measures network traffic and trends; identifies special features; engineers network solutions; develops implementation plans; optimizes configurations
Provide training or individual assistance to users as needed
Leverage knowledge and experience with ACD to parallel the needs of the business
Managing day-to-day delivery of services (VOIP, SIP, ACD, Carrier Network, Technology partners) to ensure adherence to defined service levels
Prepare and detail system drawing and diagrams outlining systems capabilities / capacity and processes
Certification may be required
BA / BS recommended or 5 years equivalent experience
3 + years’ experience with the configuration of call flow routing and VDN/Vector (or similar) programing. Minimum 2 years’ experience with TCP/IP and VoIP networking, QoS, SIP trunking, POTS and VoIP carrier integration
In depth knowledge of telecommunication and data transmission systems. Specific understanding and operational use of Codecs, QoS, CoS, VoIP & SIP. Knowledge of telecommunication hardware and tools for debugging. Advanced functional knowledge of a Call Center and call flow. Avaya IP based system experience certification a plus

Senior Telecommunications Analyst Resume Examples & Samples

Manages BH, Acute, IPM, and Retail Pharmacy telecommunications projects as assigned
Oversees implementation, installation and telecom vendor participation throughout implementation phase
Reports projects both on weekly and Bright Works application
Supervises assigned staff and provides technical support and guidance to other team members as required
Coordinates and accomplishes scheduled maintenance and repairs within expertise
Analyzes, interprets, and processes all telecommunication requisitions and expenditures for the Corporation
Performs system administration duties on the PBX and adjuncts
Guides less experienced Telecommunications Analysts through routine software changes, and routine backups
Maintains configuration control records, and equipment hardware and software inventory
Coordinates activities with Corporate/Hospital end users, equipment vendors, and telephone companies
Logs telecommunications work order service calls, and trouble analysis within technical expertise
Follows up with vendors on trouble calls outside of expertise to ensure prompt problem resolution
Monitors corporate and remote telecommunications voice systems to identify and solve technical operating problems as they occur
Performs standard diagnostics to identify and solve potential system problems
Performs as project manager in telecomm related projects and new technology applications
Participates in planning and implementation of new installations throughout the corporation
Coordinates installation and planning of related telecommunication equipment and services throughout enterprise

Telecommunications Analyst Graduate Intern Resume Examples & Samples

Previous accounting/financial work experience
Currently enrolled in an accredited college or university and taking at least one class, or be a recent graduate of an accredited college or university within the last six (6) months at time of application, or be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program
Pursuing Bachelor’s Degree in Finance, Statistics, Accounting, Computer Science or closely related field

Telecommunications Analyst Resume Examples & Samples

Lead the telecommunications team, providing technical support and direction to work center Leads to ensure the delivery of existing telecommunication services in line with business service level requirements
Support the Telecommunications director in developing technology road-map in the telecommunications area (Transition and integration of systems, processes, staff and assets)
Trains, and evaluates telecommunications staff; ensures seamless execution of policies, procedures and customer satisfaction
Assist in managing multiple telecommunications projects concurrently. Plan projects and identify project scope and resources. Identify potential risks and design strategies to mitigate or avoid them
Monitor and ensure all telecommunication incidents are logged, tracked and resolved within agreed SLA utilizing the current processes
Assists in coordinates and maintains service contracts and maintenance agreements for PBX, voicemail, and key telephone systems
Recommends changes to processes, policies, and metrics to facilitate the improvement of department performance
Supervisory principles, practices, and methods related to advanced IT service delivery technologies
Evaluates and recommends new products and systems to improve telecommunications reliability, throughput, and productivity
Plans, orders, coordinate, and provide support to the network control area for the installation of new telephone systems for campus office locations
Provide direct escalation support and resolution activities for telecommunications issues
· 10+ years of advanced 911 call center operation management
· Ability to perform administration tasks required to complete the daily work load without supervision
· Advanced communication skills
· Ability to interface with senior leadership
· Orientation System Training
· Maintain Medical Staff Doctor’s Orders
· Ensure Call Schedules are flowing properly
· Maintain PBX Statistics
· Maintain Procedure Manual
· Training Manual/Coordinator
· Maintain Emergin Data Base & Pagers
· Keep All Code Forms current
· Ensure critical equipment is operational-Weather Radio, TV, Printers, Copiers, Fax, Computers, Phones, Break Room, and related software

Telecommunications Analyst Resume Examples & Samples

5+ years of documentation and process management
Communications expense management experience preferred
Microsoft Office is essential
Must have a demonstrated ability to handle multiple tasks and communicate effectively, verbally and in writing. Reading and writing: English native proficiency

Telecommunications Analyst Resume Examples & Samples

A bachelor's degree or five to seven years of related experience
Must have an active Top Secret clearance
It is highly desirable to have technical certifications in Cisco, Polycom MGCs, MCUs and CODECs.- Security Plus

Telecommunications Analyst Resume Examples & Samples

Providing high levels of customer service when responding and resolving to issues that may be delivered via automated alerting, phone, email or direct contact
Maintaining Quality of Service on the VoIP channel and complete fault resolution on reported issues
Delivering on all tasks with a high degree of accuracy and according to established schedules
Completing VoIP and analog telephony configuration and maintenance (examples include punch downs to equipment; VOIP phone and gateway builds and troubleshooting)
Managing VoIP related projects; identifying and recommending opportunities for upgrades
Conducting changes to IPCCX scripts as required by the organization, partnering with and managing third party vendor relationship as needed
Completing configuration and setup for new branch locations and branch moves
Providing training and mentoring to technical support team with VoIP troubleshooting, upgrading and overall knowledge
Documenting system changes and ensuring configuration documents are updated with each change
Partnering with geographically appropriate telecom companies to address outages and technical issues, order new or additional phone lines as needed and maintain integrity in the vendor relationship
Monitoring SIP circuit usage and trunk capacity levels to ensure members are being routed to the appropriate places in a timely and accurate manner
Required - 4 years: Implementing and supporting VoIP technologies
Preferred - 6 years: Progressive experience networking in the TCP/IP LAN/WAN environment
Required - 3-5 years: Building partnerships with internal team including customer service and other call center functions
Cisco routers, switches, wireless, and VoIP background desired
Cisco CCNA Voice or CCNA Collaboration certification is preferred
In-depth knowledge with Cisco CUCM, UCS, IPCCX, Unity Voice Messaging Systems, and Cisco router as well as Adtran configurations
Networking system concepts with knowledge in the following: multiservice/network design; LAN/WAN protocols such as MPLS, BGP and SIP; network tools such as protocol analyzers; network security; UNIX/NT/W2K OS; and Nagios
Ability to work as a team member with minimal supervision; self-directed and self-motivated
Must be proficient in managing vendors, executing on projects, and getting solid results while building the knowledge and expertise of the team

Senior Telecommunications Analyst Resume Examples & Samples

Primary person to resolve telecom related service desk tickets
Responsible for identifying and correcting voice infrastructure problems
Evaluate local, long distance voice and data circuits, equipment and cellular records for proper configuration, billing accuracy and contract compliance
Responsible for making recommendations to improve service and minimize costs
Assess telecom equipment needs and recommend cost effective changes
Responsible for documenting reviews and inventory maintenance of all site locations to control repair and down time costs
Provide project management to successfully administer design and implement site installations, propose backbone design/changes for new and existing sites, equipment vendor selection, circuit design/installation, and cellular/mobile equipment
Assist in the development of RFP’s for all communications: cellular, local, long distance, circuit and equipment purchases
Negotiate new pricing and contracts with vendors to reduce overhead while implementing new technology
Research and evaluate evolving technology in the telecom industry
Provide consultation and assistance to ensure compatibility of systems among business units
Bachelor’s degree or 8 years of telecommunications experience
Knowledge of the practices & principles of telecommunication systems analysis, planning, design and problem resolution
Knowledge of WAN and LAN design and deployment including routing and switching
Extensive knowledge of telecommunications operating systems, ADC recording equipment, video equipment, call accounting systems, and software with the ability to identify cause of malfunctions and procedures to restore services
Intermediate level Microsoft Excel, Word and Outlook required
Knowledge of PC hardware; ability to learn new software
Proven contract negotiation skills, vendor management skills, and ability to provide superior customer service
Must be available for some travel and limited overnight stays
Cisco experience is preferred
Access experience is preferred

Lead Telecommunications Analyst Resume Examples & Samples

Telecom Expense Management
Evaluate existing telecom expense management and wireless mobility management solutions for our enterprise and recommend cost and process improvements
Manage telecommunications contract renewals, rollovers and cancellations
Verify all telecommunication invoices. Research and correct discrepancies
Work with accounting department to ensure prompt and accurate payment of invoices and receipt of credits
Support the IS network team in monitoring service level agreements to ensure vendor performance
Ensure proper tracking of all voice and data line inventory
Responsible for all telephony related Provisioning
Submit timely, well documented disputes to vendor for erroneous billing via the standardize dispute process. Document, track and follow up on all submitted disputes with vendor to ensure timely resolution and associated follow through to invoice adjustments. Develop and maintain comprehensive tracking and documentation of disputed amounts for each vendor account via the detailed dispute tracking log
Manage TEM software to maintain accurate records of
Carrier voice, data, and cellular services, inventory, accounts, and invoices
Negotiated telecom service contracts, track their expiration dates, and manage renewals and new service agreements
Build rapport and gain commitment from key cross-functional global team members to ensure tasks are completed
Work with stakeholders on project strategies, budget, resource requirements and timelines
Bachelor's degree in Business, IT, Finance, Supply Chain Management/Procurement, or equivalent work experience
4+ years working in Telecommunications Expense Management or related disciplines
Experience with project tracking
Excellent communication, observation and analytical skills
Familiarity with telecommunications terms, service types and carrier billing platforms advantage
Attention to detail with strong organizational and problem solving skills
Ability multi-task various projects and achieve timely results by effectively and efficiently prioritizing tasks and projects
Able to study telecom details and formulate expense reduction models
Thorough and required knowledge about different modes of telecommunications and the way the costs generated from them works
Demonstrated business acumen and the ability to apply financial expertise to telecom contracts and invoices
Knowledge and understanding of financial oversight and management including billing, accruals, allocations, budgeting, and forecasting
Develop and implement tracking of all telecom categories
Working knowledge of telecommunications tariff cost structures, LEC, CLEC and IXC carrier billing and associated interconnection products
Experience with and understanding of vendor Customer Service Records (CSR?s) is required. Ability to read and understand vendor invoices and the various voice and data USOC products billed. Familiarity with GL codes
Experience managing data, voice and cellular carrier billing, procurement and contract negotiation
Advanced computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
English (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Working knowledge of sourcing policies and processes
5 years of telecom sourcing/purchasing/supply chain experience

Telecommunications Analyst Resume Examples & Samples

Experience with Data Communications Hardware & Software Components
Knowledge of WAN and LAN technologies, Microsoft Office
Familiarity with Data Communications Infrastructure, Cisco Routers, LAN Architectures

Telecommunications Analyst Resume Examples & Samples

Performs maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications systems (PBX)
Monitors the operation of telecommunications systems and services of vendors
Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
Coordinating, reviewing and performing moves, adds and changes in support of end user devices such as Telephones, Mobility, Video Conferencing and PC devices
Maintain proper documentation, as required by the leadership of Corporate Systems, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
Provide project team membership and coordination as directed by the leadership of Corporate Systems
Four years experience in a telecommunications position providing end user and circuit support
Working knowledge of telecommunications and IP technology
Avaya experience preferred
Working knowledge of Call Center environment
Knowledge of CMS and Voice Mail systems or Skype for Business a plus
Able to work independently on systems and networks to install standard solutions and to resolve common anomalies, taking/applying technical direction and leadership skills
Continue professional development as required to keep up with today’s computer industry

Telecommunications Analyst Resume Examples & Samples

Implementation of policies, standards and governance
Deployment and integration of operational IT services and solutions, and service management standards
Alignment with operational process and policy compliance
Telecom billing and trends analysis
Bachelors Degree and 2 or more years of experience in the Telecommunications area
SAP and SQL Database experience
Ariba Ordering System

Telecommunications Analyst Resume Examples & Samples

Experience with satellite theory, data flow, crypto, and Cisco IOS syntax
Ability to operate in an austere environment
Military training experience
Current TS/SCI security clearance
Former military experience: MOS 25S (Satellite Communication Systems Operator/Maintainer), MOS 35T (Military Intelligence Systems Maintainer/Integrator), MOS 18E (Special Forces Communications Sergeant) or related specialty

Telecommunications Analyst Resume Examples & Samples

Perform network monitoring and troubleshooting, cooperatively engage with other departments and vendors, working to resolve network, application, and configuration issues/concerns, and analysis and implementation of system changes
Researches and evaluates the capabilities and costs of new and available technologies, and makes recommendations to the telecommunications and energy systems manager regarding improvements, purchases and cost-saving measures
Meets with managers and service users to assess current systems, determine telecommunication needs, explain the costs and benefits of available options, prepare preliminary design proposals systems to meet agency needs, and coordinate installation with vendors
Provides ongoing technical and operational assistance for all telecommunications systems serviced by the county, schedules and oversees contracted maintenance and repair services, and provides consultation and assistance as assigned to system developers to ensure compatibility of systems
Administers call accounting systems by maintaining data bases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems; analyzes system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance
Drafts departmental policies, user procedures and department documents for the county board; conducts research projects such as system analyses, disaster plans and user surveys as assigned
Coordinates moves, additions, and changes of telecommunication equipment by: obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, invoicing users for services, and maintaining an inventory of devices and their locations within the network
Installs and tests telecommunication components, including analog circuits, T1 lines, transmission lines, and circuit packs; operates and maintains data test equipment, analyzes telecommunications system data, and makes corrections to the system as needed
Maintains and documents cabling systems in conjunction with various county and city departments; coordinates the installation of modem ports and data lines with the data processing department, and assists data processing personnel in performing the installations
Responds to technical emergencies during on-call duty and performs spot checks of system as assigned
Investigate errors, diagnose problems and recommend solutions
Bachelor’s Degree in related field and 2 years of related experience OR
Completion of a technical program in electronic technology, telecommunications and networking, or computer science with 2 years of experience as a telecommunications analyst or similar position
Experience in Software Design, Software Documentation, Software Testing, Software Maintenance, Software Development Process, Software Requirements, and Software Architecture preferred
Strong project management skills with effective results focus within an information systems environment
Experience in the development and implementation of standards, procedures and guidelines to support operational processes
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities
Willingness to work occasionally outside of normal business hours
Ability to present technical Information

Telecommunications Analyst Resume Examples & Samples

Must be able to brief and interface with DISN Video Services (DVS) representatives and high level DoD counterparts on all DVS failures and outages and actions being taken to restore service
Has specialized knowledge in one or more of the following areas: 1) network architecture, 2) network interoperability, network interfaces and network protocols, 3) transport technology, 4) business organizational alignment, business process development and business case development, 5) network testing, 6) security, and 7) reliability. Capable of working, with supervision, on specific tasks associated with knowledge areas identified above
Must be technically proficient on all aspects of video network architecture, network interoperability, network interfaces and network protocols, optical transport
It is highly desirable to have technical certifications in Cisco, Polycom MGCs, MCUs and CODECs
Security Plus certification

Telecommunications Analyst Resume Examples & Samples

Certified as a Professional Engineer, Systems Engineer or Communications Professional through a recognized professional or educational organization
Familiarity with multiple secure communication systems including concept of operations and implementation
Specific experience working within the NGA communications environment

Telecommunications Analyst Resume Examples & Samples

Typically requires Bachelor’s degree in Computer Science or a related discipline and 0 to 2 years of experience
Experience with large scale enterprise IT contracts
CompTIA Security + certified
ServiceNow certification

Telecommunications Analyst, Principal Resume Examples & Samples

Provide design, operation, maintenance, technical and engineering support services related to VTC and multimedia presentation systems including evaluation of present system configuration and location, providing recommendations for VTC system configuration and application, related network infrastructure and interface requirements, audio/visual distribution and multimedia enabled conference room and meeting support
Operate and administer the NAVSEA Enterprise systems; to support the telecommunications architecture, application, and operation of the videoconferencing and multimedia capabilities of the NAVSEA Enterprise
Support the continuous process improvements, initiatives, conference room services, and the implementation of approved NAVSEA Enterprise Telecommunication projects
Coordinate facility requirements with the Multimedia Manager and provide technical assistance. Perform configuration management of NAVSEA multimedia systems
Operate and administer NAVSEA multimedia systems
Support the multimedia architecture, application, design and operation of the videoconferencing and multimedia capabilities of NAVSEA
Support the continuous process improvements, initiatives, conference room services, and the implementation of government-approved NAVSEA multimedia projects
Manage and operate NAVSEA video teleconferencing systems by maintaining communications, supporting video systems, peripheral equipment, A/V cabling, essential hardware components, and software configurations
Manage, operate, and maintain all conference rooms throughout the NAVSEA Campus
Write and debug code, review and estimate the costs of control system designs
Prepare, program and provide training documentation of AMX control system projects
Schedule, establish, facilitate and coordinate the use and operation of a complex videoconferencing facility via NAVSEA’s automated scheduling system
Maintain communications links, provide routine maintenance, and troubleshoot, as well as perform or coordinate general operations and management of the facility
Identify and recommend spare and replacement parts to ensure 24/7 operations of videoconferencing and multimedia equipment designated as critical to carrying-out the programmatic functions
Coordinate with other NAVSEA, Navy, DoD and contractor elements for NAVSEA videoconferencing and multimedia systems/facilities for event scheduling, establishing communications connectivity, and determining transmission characteristics
Design, operate and maintain the NAVSEA secure and non-secure VTC bridges. Schedule and coordinate VTCs with other activities
Design, operate and maintain the NAVSEA secure audio conference bridge
Perform system-engineering services for the modification, definition, design, development and installation of existing or new VTC or multimedia systems. Coordinate vendor service calls and warranty work, performing quality assurance testing to assure that VTC system problems are resolved. Coordinate with headquarters and field activities to implement approved changes
Provide system-level corrective maintenance for videoconferencing and multimedia equipment in accordance with SLAs to be developed upon contract award. Respond to trouble calls for VTC system/subsystem/component failures affecting system availability of all or part of the overall VTC systems
Maintain, and provide on request, an inventory of multimedia systems and components
Respond to and resolve user support requests and difficulties associated with the multimedia enabled conference rooms
Analyze and recommend capacity and connectivity upgrades for NAVSEA HQ and designated field activities to include DSN, ISDN, GVS-G, IP and other communications systems as appropriate
Design, operate and maintain a portable audio system to include mixers, amplifier, speakers, microphone and DVD player in support of special events
Establish the proper handling, storage, safeguarding, inventorying, accounting, and disposition of multimedia COMSEC material
Conduct monthly and/or annual loading of various keying material
Perform video editing services for raw footage to produce high quality DVDs for public presentation; operate video recorders, computerized editing controllers, video switchers, color video monitors, test signal generators and related equipment, controls, and components, and operate audio signal processing equipment such as equalizers, noise reducers, and audio mixing consoles and related equipment

Telecommunications Analyst Resume Examples & Samples

Bachelor’s Degree and nine (9) years of experience or High School Diploma and additional experience in lieu of a degree
Current and Active Secret Clearance
Experience planning and coordinating the installation of local and remote data/voice communications equipment and/or circuits
Experience working directly with vendors
Plans, evaluates, and/or coordinates the installation of local and/or remote data and voice communications equipment and/or circuits
Designs entire networks or portions of networks and oversees circuit reconfiguration and testing, to include coordinating with telecomm providers and DITCO
Helps coordinate billing reconciliations with commercial vendors
Provides expertise in the development of standards for carrier/circuit service and equipment
Ensures that appropriate network documentation exists, including operational instructions
Drafts, processes and coordinates Telecommunications Service Orders and Engineering Requests for Service in direct support of both transport leasing actions and existing DISA owned facilities
Obtains Telecommunications Service Provisioning (TSP) codes and develops Completion Reports, Exception Reports, and Delayed Service Reports, as required
Monitors and issues Discontinue orders to minimize dual operations associated with transitioning circuits

Telecommunications Analyst, Principal Resume Examples & Samples

Plans, evaluates, and/or coordinates the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers
Designs entire networks or portions of networks that include selection of hardware and software packages
Oversees voice network reconfiguration and billing reconciliation’s
Ensures that all software including network control programs satisfy the communications needs covering both the hardware and software installed
Company expert in the development of standards for carrier service and equipment
Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems

Telecommunications Analyst Resume Examples & Samples

Assisting with the activation and setup of new mobile devices for Executive and high-level employees
Contributing to the integration of our two “Legacy IGT” and “Legacy GTECH” Telecom Expense Management (TEM) programs
Assistance with creating documentation for end-user processes
General assistance with day-to-day tasks related to wireless account management
Experience with wireless related work preferred

Telecommunications Analyst Resume Examples & Samples

Monitors conferences and presentations to ensure all AV needs are met. This may include day, evening, morning, and weekend hours for classes, meetings, events, lectures, and symposia
Manages AV staff calendar and coordinates all afterhours event staff schedules
Perform on-site analysis, diagnosis, and resolution of complex AV equipment problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed. Reports issues and status on the Conference Room sites
Place calls with vendor to discuss AV needs and problems as needed, documents problems on the conference Room web-page, and continues with follow-up until resolved
Perform daily room inspections and weekly head end testing to ensure all functionality is in premium working order. Recommends, schedules, and performs hardware and peripheral equipment improvements, upgrades and repairs
Maintains inventory and record of all monitors, keyboards, hard drives, and other peripheral equipment
Regularly maintains and updates all Conference and Meeting Room Support SharePoint documents including issue reporting, instructional materials quotes, and other relevant materials
Install, configure, test, maintain, monitor, and troubleshoot all conference room equipment within established service levels – hardware and software
Actively monitors and works with staff to assist in the smooth operation of all events, lectures, and symposia, and is visible to the presenter and meeting administrators
Consult with the end user to acquaint them on the use of equipment within the conference rooms and the use of any external devices brought in for use in the conference rooms
Consults with programs sponsors, administrators, and the end user to anticipate and schedule AV resources for upcoming events. Provides efficient and effective solutions that leverage the state of the art equipment within the John H. Ammon Center, Christiana Campus, and Wilmington Hospital
Interacts with external affairs, vendors, and the end user to confirm the compatibility of equipment and technology pre-acquisition of presentation materials and information
Explores AV equipment options that will improve the overall end user experience. Work with vendors to understand equipment life cycle and propose upgrades/enhancements in time for Fiscal Year Planning sessions
Proactively manages changes in project scope, identifying potential crises, and devise contingency plans. Involves essential personnel to ensure all upgrades are completed within hospital standard (Maintenance, electricians, carpenters, network staff, etc…)
Works with leadership to plan, organize, and owns the coordination and the implementation of new technology within budget and schedule project timelines and milestones using the appropriate tools
Makes decisions within specified limits regarding equipment and software selection and direction for new technology requests. Develops and keeps record of proposals for service, new technology, and future implementations
Builds, develops, and grows business relationships with customers, other CCHS departments, vendors, and other persons of interest
Identify and pursue opportunities for improving customer service, including the identification of problem trends and root cause, rather than temporary fixes
Develops and updates educational resources for end users
Completes other assignments as needed
6 or more years of information technology and system analysis experience
3 or more years of customer service related experience. Hotel/Hospitality AV industry experience preferred
Ability to be self-directed and motivated
Ability to communicate with a wide variety of end-users in healthcare arena
Ability to read and understand technical manuals, procedural documentation
Ability to conduct research into hardware and software issues and products as required
Ability to assume responsibility and to work flexible hours, including nights and weekends
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to be flexible during times of change
Ability to communicate with a wide variety of information technology analysts
Knowledge of current network protocols, operating systems, and standards
Skill in analyzing, interpreting, and solving diverse problems
Skill in training others in a hands-on environment
Skill in written and verbal communication
Skill in relationship-building and interpersonal skills
Skill in persuading, encouraging, and motivating others

Telecommunications Analyst Resume Examples & Samples

A Bachelor’s degree in a discipline such as Electrical or Systems Engineering, Telecommunications, or Project Management. Certifications in Telecommunications related courses also acceptable. Significant experience with telecommunications service provider or government enterprise network service pricing will be considered in lieu of academic credentials
4-10 years of relevant work experience in telecommunications employed by a telecommunications service provider or experience working directly with a government agency
Understanding of one or more relevant telecommunications subject areas, such as toll-free contact center, wide-area networking (Ethernet and VPNs), managed services, cloud-services, fiber optics (OC-n), etc
Excellent communication, collaboration, and presentation skills. Proven results-oriented problem solving abilities. Must have exceptionally strong skills with MS Excel, Access, PowerPoint and Word
Experience with or knowledge of government acquisition/contracting practices, programs and regulations (FAR, DFAR, etc.) is especially useful

Information Technology Telecommunications Analyst Resume Examples & Samples

Providing leadership and management for the telecommunications group. Assigns work and monitors staff performance. Manages contractors and vendors. Holds meetings with customers, vendors, and sales representatives
Provides guidance to staff and customers on all matters related to the city's telephone services including Verizon and Apple mobile products
Performs administrative and security related duties for voice network operating systems, PBXs, VoIP, and all backup telecommunication solutions
Supports and manages the deployment of all upgrades and current versions of software and hardware required to support the city's telecommunications suite of products
Oversees the evaluation of compatibility of new telecommunications programs with existing communications hardware and software features
Responsible for the planning and execution of the telephone group's annual budget including recurring maintenance and budgetary planning for future projects
Able to read and comprehend highly technical documentation/training manuals and communicate with the staff. Maintains voice network diagrams and the technical library
Responsible for preparing documentation, correspondence and presentations
Act as the lead on large telecommunications projects including planning, tracking and budgeting managing the projects from requirements gathering to project completion
Installs network related hardware and software on Windows-based servers

Telecommunications Analyst Resume Examples & Samples

Entry of new quote requests or upload of large client projects, formatting of spreadsheets to prepare for upload
Creation of customer facing quote documents
Conversion of quotes to orders, completion of order entry process
Entry of change orders
Entry of disconnect orders
Document and clearly communicate daily progress
Document and effectively communicate challenges preventing appropriate progress
Preparation of bulk order submission files
Have earned a minimum of a High School Diploma, College degree preferred ?
Possess and have demonstrated proficient computer experience in Microsoft Office and use of a CRM system?
Be able to multi-task and prioritize the duties required.?
Exhibit effective oral and written communication skills.?
Hicap services (T-1, T-3, etc.), Ethernet, IP transit and wavelength services

Telecommunications Analyst Resume Examples & Samples

Five (5) years of experience with Telecom service provisioning and service management
Requires intermediate PC hardware and software experience
Five (5) years of experience with procurement processes and procedures as well as basic accounting principles (Accounts Payable, Accounts Receivable)
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply
Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Works with providers to evaluate and recommend telecommunications and data network services
Assesses network capacity and provisioning requirements based on regional input and user specifications
Interfaces with users, consultants, technical teams, and vendors for guidance in determining the most appropriate type of network solution including hardware provisioning
Requires general knowledge and experience in the areas of local and Wide area networking, communications, and related hardware and software
Works with Regional teams, Program staff, and service providers to determine areas of operation that need equipment and services, such as modems, fiber optic service, telephone (PBX) systems, and cloud based VoIP
Communicates with vendors to learn about available products or services
Develops and writes procedures for provisioning hardware, software, and network services. Including asset management, invoicing and account reconciliation
Tracks and manages support and maintenance contracts and renewals
Monitors and manages escalation of vendor and service provider deliverables
May design and develop complex spreadsheets for service tracking and management
May provide technical specifications to send to vendors for bid
May oversee provisioning or decommissioning of telecommunications services and hardware
Manages telecom contracts and billing to ensure contracted services and invoicing SLA and rate requirements are met
Must have excellent organizational and administrative skills with exceptional attention to detail

Telecommunications Analyst, Senior Resume Examples & Samples

Five years progressive leadership experience in the Voice and Data fields with specific experience working in converged voice/data departments
Extensive knowledge of IP telephony voice communication architecture, its associated network and voice connections, and component hardware specifically in the Cisco voice environment
Experience with the Integration of IP telephony systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols
Experience with the specific needs and requirements to migrate users from a legacy TDM environment to VoIP including end user support
Experience in a high transaction, complex, mission-critical environment
Experience supporting customer facing applications and internal user requirements
Experience working with service level agreements and vendor contracts
Proven work experience with telecommunications (PBX, Call Center, Unified Messaging, Auto Attendant and Interactive Voice Response) Help Desk, Infrastructure, Data Management, System Management, and related applications

Telecommunications Analyst Resume Examples & Samples

Liaise with the telecommunication vendors to collect usage data, provide inputs to building spend forecast models and prepare monthly spend variance analysis
Onboard and manage break/fix vendors in region for repairs and refurbishment, ensuring quality standards
Manage weekly phone and line allocation v/s buy, effective backlog management
Qualify next generation and special hardware, ensure supply continuity
Provide adhoc data analysis to root cause issues around customer SLA, costs, usage etc
Provides “Voice of the Customer’ – gathers in-depth people’s expectations, preferences and aversions as it relates to mobile services delivered in the region
Raise operational feedback and/or issues
Coordinating in-building solutions for coverage improvement projects
Quarterly service reviews with the supplier: Preparing documents with detailed account details and plan information for each provider for Facebook’s reference
Managing contract renewals with the supplier and the Facebook Sourcing team
Asset management and clean-up of inventory while helping establish line management processes
Monitoring monthly invoices to ensure they reach internal systems and are paid on time using the correct invoicing requirements
Bachelor’s Degree in Supply Chain, Industrial Engineering or equivalent experience
3+ years of experience in the telecom sector
2+ years of experience with program management
1+ years of experience with data analytics
1+ years of experience with telco expense management system design and implementation

Telecommunications Analyst Resume Examples & Samples

Typically requires bachelor's degree and two to five years of related experience
Current Secret clearance required
Have experience configuring video teleconference (VTC) equipment and troubleshooting VTC issues
Network +
Security +
Certifications with Tandberg/Cisco/Polycom/Vidyo

Telecommunications Analyst, Principal Resume Examples & Samples

Proficient in Cisco Unified Communications Manager (CUCM) VoIP networks
Familiar with DOD/IC Voice/Video technologies and integration methods
Experience configuring and maintaining Cisco routers, switches and operating various types of cryptographic equipment including KG-75, KG-175 and KG175D, KIV-19

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