Telecommunications Manager Resume Samples
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Telecommunications Manager Resume Samples
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JG
J Greenholt
Jennyfer
Greenholt
66179 Clifford Fall
Chicago
IL
+1 (555) 714 2626
66179 Clifford Fall
Chicago
IL
Phone
p
+1 (555) 714 2626
Experience
Experience
Dallas, TX
Telecommunications Manager
Dallas, TX
Grant, O'Reilly and Bahringer
Dallas, TX
Telecommunications Manager
- Maximize efficiency & productivity using technology within the existing framework
- Identify, obtain, and manage telecommunication systems, services, and staff to support effective internal and external communications
- Develop new applications to enhance the call center's operating efficiency & competitive position
- Manage and direct telecommunications technology including the telephone and VoIP systems
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
- Manages technology assessment and selection of telecommunications products and services
- Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
present
Dallas, TX
Telecommunications Manager
Dallas, TX
Casper-Bartell
present
Dallas, TX
Telecommunications Manager
present
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
- Manages the development of project plans for the implementation of new telecommunications technology and systems
- Develop, manage, update, & maintain the telecommunications infrastructure in an expanding call center environment (potentially w/ multiple sites)
- Manage and/or provide guidance to junior members of the team
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent
- Recognize and recommends corporate-wide technological improvements assessing financial impact
- Full-time positions as defined by JELD-WEN's Management Agreement
Education
Education
Bachelor’s Degree in Independent Judgment
Bachelor’s Degree in Independent Judgment
University of Kentucky
Bachelor’s Degree in Independent Judgment
11 Telecommunications Manager resume templates
Read our complete resume writing guides
1
Telecommunications Manager Resume Examples & Samples
- Maintain an effective and efficient telephone system
- Act as a liaison between departments and the telephone company in such matters as repair, maintenance, billing and installation of telephone equipment
- Review and analyze telephone communications used by employees including cost efficiency, audit and billing procedures
- Manage and direct telecommunications technology including the telephone and VoIP systems
- Identify, obtain, and manage telecommunication systems, services, and staff to support effective internal and external communications
- Lead and direct telecommunications infrastructure, standards and operations that will include data, voice, and security for all state agencies
- Additionally, this position will provide leadership for the telecommunications strategy, global vendor management, and schedule and direct activities to resolve telecommunications problems in a timely and accurate fashion
- Develop both short term and long range plans for state wide telecommunication needs
- Ensure availability, responsiveness, and effective utilization of telecommunication budgets
- Keeps abreast of emergency technology and assesses their application to state operations
- Supervises a professional and technical staff which is responsible for planning, technical consulting, financial support, installation and repair service
- Thorough knowledge of telephone communication systems and equipment as they relate to governmental services, utilization and cost efficiency
- Extensive knowledge of Avaya PBX and Intuity Audix systems
- Minimum 3 years’ experience with Cisco Unified Call Manager, Unity and Emergency Responder
- Minimum 3 years’ experience with VoIP concepts, protocols, network architectures and devices/components
- Proven extraordinary leadership skills
- Demonstrated ability to consistently achieve both short-term results and long term objectives
- Excellent communication and mentorship skills
2
Telecommunications Manager Resume Examples & Samples
- Develop, manage, update, & maintain the telecommunications infrastructure in an expanding call center environment (potentially w/ multiple sites)
- Be responsible for call flow design, client, & agent skill needs & industry enhancements
- Act as vendor liaison for technical & sales support, contract renewal, hardware, software & network upgrades, & maintenance
- Be responsible for, but not limited to the following systems
- Aspect Automatic Call Distribution System (ACD)
- Agility Interactive Voice Response Unit (IVR)
- Aspect Report Generation & Monitoring
- TCS Scheduling, Reporting & Forecasting
- DictaPhone Recording & Monitoring System
- Nortel Administrative Voice System
- Long Distance & Local Exchange Services
- Building Wiring & System Interfaces
- Work w/ related departments to implement new programs & products, including Computer/ Telephony Integration (CTI)
- Be available to the management of OnCall for pre- & post- sale client presentations & implementation meetings
- Assist new & existing clients w/ telecommunications related solutions & advice
- Maximize efficiency & productivity using technology within the existing framework
- Develop new applications to enhance the call center's operating efficiency & competitive position
- Cost justify & present to management as appropriate
- Maintain call center "industry knowledge" through appropriate publications, training, vendor seminars, & trade shows
- Support the Director of Operations relative to the Call Center facility & related services (e.g, furniture, emergency back-up systems, maintenance, etc )
- Available during off-hours via pager or telephone to respond to call center needs
- Maintain remote access to system administration & monitoring
- Authorize "out-of-hours" maintenance as needed
- Minimum five (5) years of telecommunications industry experience across multiple disciplines including voice and data products (e.g., ACD, PBX, IVR, and CTI, etc.) and network connectivity options (e.g., private line, dedicated and switched local and long distance services)
- Thorough knowledge of advanced telecommunications switching and network interface options in single and multiple site environments
- Well organized, detail oriented and able to manage multiple projects in a timely manner
- Must be able to work in a Labor/Management Partnership environment
3
Telecommunications Manager Resume Examples & Samples
- Direct the technical analysis, solution design and implementation of complex software, hardware, and transmission systems
- Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
- Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
- Plan the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved
- Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system's appropriate use
- Recognize and recommends corporate-wide technological improvements assessing financial impact
- Coordinate technical and financial reviews with vendors involved in providing communication services
- Administer all contracts for telecommunications equipment and services
- Prepare telecommunications budget recommendations
- Responsible for financial planning, budget and tracking of product and service expenses
- Manages technology assessment and selection of telecommunications products and services
- Manages the development of project plans for the implementation of new telecommunications technology and systems
- Manage and/or provide guidance to junior members of the team
- Design and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and conferencing systems
- Full-time positions as defined by JELD-WEN's Management Agreement
- Experience with CISCO hosted platforms (preferably with the AT&T UC Services solution)
- Experience in designing and installing telephone systems (preferably using the Cisco gateway product line and Cisco VoIP telephone sets)
- Experience with CISCO UCCX call center platform
- Experience with CISCO CUIC reporting system
- Experience with CISCO (Calabrio) Quality Management and WorkForce Management systems
- Experience with SIP trunking (preferably with AT&T's IPFlex and IP toll free services)
- Experience with contact center CTI integrations (preferably with integrating the above Cisco product lines with applications such as email and CRM products such as Salesforce)
- Position may be located in Charlotte, NC or Klamath Falls, OR**
4
Telecommunications Manager Resume Examples & Samples
- Oversees implementation of enterprise telecommunications strategy and manages operational services and supporting functions. Plan, design, implement, and provide ongoing support of highly complex enterprise telecommunications solutions (i.e. Avaya, Cisco) to fulfill business needs for performance and cost benefits. 2. Coordinates with other agencies, and vendors to deliver and enhance services, and resolve issues. Build and maintain relationships with all partners as well as provide a high level of technical consultancy to internal customer/business units. 3. Develops, documents, and oversees policies and procedures, project reporting, and incident management to ensure timely and predictable delivery of services. 4. Maintains, upgrades, and provides solutions to complex hardware and software problems; alerts senior level management and other IT organizations when sensitive issues arise or a major problem is encountered. 5. Minimizes client productivity loss caused by telecommunications outages and provides necessary infrastructure for clients to meet their needs. 6. Provide recommendations to management team to increase effectiveness of organization and technology solutions. 7. Mentors staff in their assigned duties in order to achieve highest standard of excellence in the department. 8. Develops, monitors, and evaluates service levels to ensure vendor compliance with contracts and satisfactory performance. Coordinates and directs problem resolution including direct coordination with vendors. 9. Oversees verification and reconciliation of vendor billing and invoicing against internal systems and reports. 10. Ensures compliance with appropriate Federal, State of Texas, and agency laws, rules, regulations, policies, procedures, and Texas procurement regulations. 11. Assists the director of Enterprise Telecommunications Services in the development of plans, organizational models, and in the execution of new technologies and services for multiple agencies. 12. Work involves planning, budgeting, and analyzing user requirements, procedures, and problems to further automate telecommunications processes or to improve existing telecommunications systems. 13. Performs management activities to plan, organize, prioritize, direct, control, and evaluate technology and services in support of agency and statewide telephony infrastructure and services. 14. Oversees and participates in the objective evaluations, integration, and deployment of telecom software, hardware, and vendor solutions. Coordinates telecom service delivery with vendors. 15. Leads and participates in various information technology projects designed to ensure telecommunications disaster recovery and security processes are compliant with agency, State of Texas, and Federal requirements. Knowledge Skills Abilities
- Ability to effectively develop, support, and continually improve an Enterprise Telecommunications Services Model to deliver reliable and highly available telecom services to five state agencies, over 56,000 employees, and multiple call centers. Extensive experience in oversight and management of telecommunications contracts, and in ensuring vendor contract compliance and service level compliance. Ability to oversee department activities; to establish goals and objectives; to devise solutions to complex telecommunications problems; to develop and evaluate technical policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others. In-depth knowledge of voice telecommunications and telephone systems including networking principles and voice communications over data networks (VoIP). Understanding of technical documents, architectural plans, floor plans, site survey reports, test plans, schedules, procedures, acceptance test reports, and equipment performance reports. Demonstrated experience designing and overseeing systems using Avaya and Cisco telecommunications architectures. Extensive experience and knowledge of call center technologies and tools, including work force management, call recording, wallboards, IVR, reporting/analytics solutions, etc. Experience with Verint preferred. Knowledge of TDM and IP telephony protocol services. Ability to calculate staffing and trunking requirements and project capacity requirements. System provisioning functions and translations for trunk or circuit configurations, Automatic Call Distribution System (ACD), Interactive Voice Response Unit (IVR), Call flow design, client and agent skill builds. Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP, MGCP and H.323 protocol suites. Advanced LAN and WAN Networking Knowledge, specifically as related to Quality of Service. Knowledge of State of Texas procurement practices and DIR contracts is preferred. Must be able to read and interrupt blueprints engineering specifications for telecommunications voice and data requirements. Also have the ability to use a high degree of independent judgment to make sound decisions to keep the project on track. Registration or Licensure Requirements
- Five (5) years of progressively responsible full time professional experience in telecommunications in a technical or managerial role, including three (3) years' experience in call center system design and operations, and at least three (3) years in a management or technical leadership capacity required. Additional Information
