MIS Manager Resume Samples

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GT
G Tillman
Gonzalo
Tillman
9425 Volkman Meadow
Phoenix
AZ
+1 (555) 182 0878
9425 Volkman Meadow
Phoenix
AZ
Phone
p +1 (555) 182 0878
Experience Experience
New York, NY
MIS Manager
New York, NY
Hudson, Cremin and Bartell
New York, NY
MIS Manager
  • Develop team members to ensure all functions are cross trained
  • Manage user move/add/change process
  • Providing first/second level Service Desk support responding to requests via telephone, email, IM and Service Desk ticketing system
  • Performing the installation, maintenance and administration of all desktop/laptop/servers
  • Manage the Servicing division monthly book. Analyst will accumulate and validate the necessary data against system and other data sources. After validation, the report templates will be updated and submitted for approval within established time frames
  • Prepare reports for regulatory audits as requested by the Compliance department or Management
  • Complete proper change management documentation and processes when deploying new projects or enhancing existing processes
San Francisco, CA
INL MIS System Manager
San Francisco, CA
Streich Group
San Francisco, CA
INL MIS System Manager
  • Organizes project and task work loads and selects individuals most qualified for assignments on specific projects
  • Provides technical planning, monitoring and control support to the program manager
  • Manages a systems engineering organization, or serves as overall technical lead for a medium sized project or for a major segment of a large or complex project
  • Performance Management - Sets clear expectations & direction for staff; achieves team results consistently; coaches staff to improve; is a positive role model
  • Integrity - Committed to passionately and consistently promoting a professional culture that is trustworthy, honest, socially responsible, and where differences are respected and valued
  • Leadership - Builds commitment to team, company, mission & customer through effective & frequent communications; promotes an environment of trust; fosters a respectful, energetic & positive work culture
  • Continuous Improvement - Examines personal & organizational processes, promotes opportunities for improvement; analyzes successes & failures to learn and improve
present
Boston, MA
Campaign & MIS Manager
Boston, MA
O'Reilly-Tillman
present
Boston, MA
Campaign & MIS Manager
present
  • Create, execute, and track campaigns across the campaign platforms
  • Work with different business verticals and GDM to evaluation/size, develop, track and maintain campaigns
  • Integral part of a strong wealth management business, to actively contribute in execution of all key initiatives
  • Opportunity to work with global and regional teams and learn from other Citi businesses across the globe
  • Leverage regional and global best practices to design new campaigns
  • Move as many campaigns from static to dynamic modules – from offline/SAS campaigns to COP’s
  • Act as the country subject matter expert on all platforms that drive campaigns or client contact points
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Memphis
Bachelor’s Degree in Computer Science
Skills Skills
  • Ability to build good relationships both within the Quality Assurance & Test team and with other teams
  • Excellent knowledge of Software Development Lifecycle including Functional & Non-Functional Test Phases
  • Good knowledge of current Test and Automation Tools in the market place
  • Excellent attention to detail
  • One or more professional certificates to supplement formal education
  • Ability to work across multiple projects
  • Take accountability for the performance and results of a team within own discipline or function
  • Ability to bring multi disciplined teams together into one delivery team
  • Ability to determine strategic direction not just tactical
  • Excellent experience in client-facing roles within blue chip organizations
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15 MIS Manager resume templates

1

IT, Mis, & Data Manager Resume Examples & Samples

  • Develops expertise in IT, MIS, and data from a recovery and resolution perspective, inclusive of regulator expectations, regulatory rules/guidelines, and GE Capital and functional visions
  • Partners with GE Capital's IT team – particularly IT's RRP point of contact - to ensure credible, quality, and accurate IT information is represented in GE Capital's Recovery and Resolution Plans; Identify risks/vulnerabilities and partner with subject matter experts to design/scope remediation plans to ensure gaps are effectively and speedily addressed through projects or other initiatives and escalated appropriately to Leadership
  • Develop understanding of baseline information available and desired-state information and processes/technology required to execute recovery planning options and facilitate rapid and orderly resolution consistent with regulator expectations, regulatory rules/guidelines, and GE Capital's RRP strategies
  • Partners with information system owners across GE Capital and GE Corporate (as applicable) to improve MIS; Drive remediation of MIS quality gaps/issues through projects or other initiatives with MIS owners and escalate appropriately
  • Develops, drafts, and publishes data definitions, inventory, and source-of-truth for relevant data elements across RRP in partnership and in alignment with the Enterprise Data Management team
  • Build and maintain key relationships with relevant data content owners across GE Capital and GE Corporate (as applicable) as well as leaders of ongoing initiatives to improve data quality; Drive remediation of data quality gaps/issues through projects or other initiatives with data content owners and escalate appropriately
  • Lead operational readiness and capability assessments relating to IT/MIS/Data Management, inclusive of creating readiness/contingency planning “playbooks” that can be tested in simulated environments to uncover firm-wide and/or business-specific risks/vulnerabilities that may impact GE Capital’s ability to feasible execute its Recovery and Resolution planning actions
  • Minimum 5 years of experience in IT, quality, data management, risk, or finance
  • Strong business acumen and risk management mindset, especially in financial services industry
  • Proven ability to multi-task and manage cross-functional projects
  • Demonstrated initiative and experience working on fast-paced, time-sensitive and dynamic goals and objectives with multiple constituents, including IT
  • Troubleshoots constructively and actively to resolve obstacles/roadblocks, serves as a sounding board for problem resolution, and ensures smooth, continuous progress on projects
  • Develops rigorous plans, working closely with process owners, project champions and functional management to ensure improvement
  • Detail-oriented, with experience in correspondence with Federal Reserve or other regulatory agencies
  • Familiarity with the GE Capital IT, Risk, and/or Finance processes, systems and organization
  • Prior GE experience in IT, Quality, Risk, or Finance, including IMLP, CAS, CAS IT, and/or Internal Audit
  • Demonstrated leadership of a cross-business, multi-functional or matrix project
2

MIS Risk Manager Resume Examples & Samples

  • Significant experience with portfolio reporting and analytics , capable to support MIS reporting and data infrastructure within the organization
  • Experience with large datasets and / or databases in PC and mainframe environment , ability to manipulate files on Unix or Mainframe platforms
  • Serve as subject matter expert with respect to SAS and other business intelligence tools such as SQL
  • Presentation skills required
3

Asset Management Global Wealth Management Mis Platform Manager Resume Examples & Samples

  • Own the financial MIS close for GWM assets and revenue applications
  • Assist the business in identifying and remediating gaps between ledger and MIS
  • Create summary documents/presentation for Senior Management status meetings
  • Quickly respond to adhoc analysis requested by Senior Management
  • Develop miscellaneous reporting requests and presentations
  • Prior Asset Management experience preferred (not required)
  • Strong essbase development skills preferred
  • Strong SSIS skills preferred (not required)
4

MIS Manager Resume Examples & Samples

  • Generate and maintain regular credit MIS and ad hoc analysis to monitor the credit quality of consumer loan portfolio
  • Keep tracks and ensure accuracy and timeliness of regulatory reporting
  • Handle credit bureau related analysis and reporting requirements
  • Monitor portfolio trend and make recommendation to Risk Manager to adjust the credit policy, if necessary, to maximize the financial benefit of the business while maintaining credit quality
  • Conduct quality check to ensure proper execution of policies by Credit Operations Department
  • Ad-hoc credit related projects
5

MIS Development Manager Resume Examples & Samples

  • Managing strategic direction of the research MIS platform – by embracing new technologies
  • Manage collecting and analysing of data, making recommendations for improvements, changes, new initiatives
  • Keep track of the team’s work slate and progress against the planned sprints
  • Stay abreast on best practices and latest trends in web analytics, data warehousing , SEO, SEM, digital content and campaign management and measure online/mobile performance and effectiveness to optimize conversion funnel
  • Quickly identify causes and solutions to issues or unexpected results identified in reporting
  • Excellent software engineering, design, architecture and problem solving skills
  • Minimum 3 years of web analytics and SEO tools experience (i.e. Google Analytics and Analytics)
  • Minimum 10 years of progressive data processing experience (OLTP/ OLAP/ Big Data)
  • Strong analytical skills – ability to analyse information both at macro level and more detailed level
  • Demonstrated success in presenting large datasets in a clear and compelling manner that inspires action (skill in creating effective performance and analytics dashboards and reports )
  • Keen attention to detail; strong penchant for strategic data and system design
  • Strong communication skills and enthusiasm for extensible and reusable system engineering practices
6

Risk Management MIS Manager Resume Examples & Samples

  • Develop data infrastructure strategies and innovations needed for Production systems, Risk tools, and Risk processes
  • Produce reports / analysis for tracking sourcing and performance used for setting business direction and for portfolio policy changes
  • Lead initiatives on Basel II data quality management, model generation, and risk parameter framework
  • Partner with Product Risk Managers and Senior Leaders to understand analytics and MIS needs in support of company initiatives and overall business goals
  • Provide strategic recommendations based on observations of key business indicators and trends . Responsible for proving insight to Senior Leaders for strategic decision making
  • Design and produce MIS and reporting in support of ad hoc requests from the business, regulatory agencies, and/or other audit entities
  • Acts as a Team Leader by mentoring and coaching the Data Analysts within the group and collaborate with supporting lines of business
  • Ability to work in fast paced high volume environment with the ability to meet consistently meet aggressive deadlines
  • Responsible for effectively partnering on large scale project teams and driving tasks to completion
  • Bachelor degree required . Master’s degree or SAS / MIS Certification preferred
  • 5 to 10 years of risk management or portfolio reporting experience within the financial services, health care or insurance industries
  • Analytical thinker with successful track record in innovation and data system enhancements, ability to create solutions for complex data management needs and reporting problems
  • Self-directed individual with extensive data ETL (Extract Transfer Load) experience
  • Previous management or leadership experience
  • Strong organizational skills and multitasking abilities
7

Campaign & MIS Manager Resume Examples & Samples

  • Create, execute, and track campaigns across the campaign platforms
  • Work with different business verticals and GDM to evaluation/size, develop, track and maintain campaigns
  • Ensure local campaign requirements are adhered to
  • Campaign fulfilment where ever required
  • Implementation of campaign governance on campaign sizing, design, implementation and associated P and L
  • Leverage regional and global best practices to design new campaigns
  • Educate product/marketing teams on the capabilities of COPS/ECRM
  • Act as the country subject matter expert on all platforms that drive campaigns or client contact points
  • Validate GDM solution for automating MIS requiring PII data
  • Develop or Update MIS logic where PII data is required
  • Participate in critical projects to analyse opportunity
  • Support Citi’s Global projects requiring LDM participation
  • Experience in areas of financial services, analytics, CRM tools, campaign management processes. Skills
  • Expert Knowledge of Microsoft Excel, Access, PowerPoint, Word
  • Expert Knowledge of SAS/SQL/TIBCO applications required for CRM and Campaign platforms
  • Minimum of undergraduate degree in technology, operations research, industrial engineering, economics or financial management
8

MIS Manager Resume Examples & Samples

  • Coordinates and leads business requirements gathering meetings with executive management and business users of the company. Proactively communicates and collaborates with these users to analyze information needs and functional requirements
  • Validates the accuracy of data solutions delivered by subordinate staff, and ensures that staff follows data analysis and reporting best practices
  • Translates business requirements into functional specifications for the Business Intelligence system. Involved in the design and development of data extraction, transform and load (ETL) packages, SQL queries, stored procedures, OLAP cubes, dashboards, and analytic reports
  • Provides ongoing analytical support to executives and senior management
  • Directly supervises all assigned subordinate staff. Recruits, screens, hires and
  • Consults with users on project requests or for problem resolution. Develops solutions, designs and specifications to satisfy user needs. Develops project schedules; plans and estimates staffing and other resource requirements. Supervises the work of staff to ensure project plans and schedules are adhered to. Follows up with users to ensure satisfaction with services provided
  • Coordinates with vendors to obtain proposals for purchases of hardware, software and technical services. Analyzes proposals and makes recommendations. Orders, ships and/or receives goods or services. Verifies purchases
  • Participates in development and documentation of internal operating policies and procedures. Assists in development and dissemination of policies and procedures for users. Provides interpretation as required
  • Serves as a primary source of information regarding department services. Links department with coordinated
  • Plans, designs and conducts specialized end user training for groups or individuals
  • Networks with professional counterparts inside and outside the university. Participates in professional associations to stay informed of new developments in field and technology changes. Makes recommendations to senior management regarding technology changes based on developments in field and business needs
  • Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
  • Has a detailed knowledge and understanding of Business Intelligence functions including but not limited to analytics, data mining, data warehousing, ETL, OLAP, reporting, and dashboards
  • Familiar with dimensional modeling standards and best practices
  • Significant experience with SQL, MDX, DAX, SSIS, SSAS, SSRS
  • Familiar with statistical methods, such as regression, decision trees, time series analysis, association algorithms, etc
  • Has the ability to present complex technical information to non-technical business users
9

Senior Manager, Credit MIS Resume Examples & Samples

  • EBR Enhancements
  • Working with RDARR and other stakeholder to flesh out and document all EBR-related business and RDARR High Level Requirements (HLR) for EBR
  • Creating and maintaining business specifications in support of HLRs identified in the enhancements program scope
  • Engaging relevant stakeholders to develop strategy for flow of client-related Critical Data Elements (CDE) from authoritative source systems into EBR
  • Reviewing single name association logic in EBR to ensure that it is performing accurately. Investigate known issues to determine cause for defect and update logic accordingly
  • Ensure remediation for audit issues are captured is delivery plan and ensure timely delivery of these enhancements
  • Manintenance and Operations
  • Relevant experience in Credit Risk management (Trading or lending), ideally gained at RBC or another financial services or advisory firm. Demonstrated experience in conceptual design and implementation of management information systems
10

Asset Management Private Bank COO MIS Manager Resume Examples & Samples

  • 2+ years managing a team of analysts
  • 3+ years of reporting and business analysis experience with a proven history of delivering timely, high quality reporting and analysis from diverse reporting tools
  • Strong data analysis/quantitative aptitude with ability to quickly learn new metrics, processes, and datasets
  • Strong knowledge of SQL query development
  • Advanced level ability in all MS Office tools (Excel, Pivot Tables, Access, VBA, PowerPoint)
  • Strong communication skills, able to correspond clearly and concisely
  • Ability to work on various tasks at any given time with the ability to prioritize without significant guidance
  • Comfortable with a fluid environment, and able to effectively work across functions
  • Positive, results-oriented team player
  • Exposure to one or more Business Intelligence toolsets
  • BA/BS in MIS, Computer Applications, Mathematics, or similar discipline
11

Credit Risk MIS Manager Resume Examples & Samples

  • Deliver comprehensive credit risk MIS for international and regional risk committees
  • Work with stakeholders in credit, business and finance to provide insights on credit risk trends and observations for senior management
  • Provide support to credit administration unit to resolve escalated issues
  • Work with credit heads, portfolio managers, data management team for adhoc management requests
  • Enhance current processes to improve efficiency, consistency and accuracy
  • Develop strong operational knowledge of credit processes and credit exposure systems
12

Senior Manager Data Architecture Latam MIS Systems Resume Examples & Samples

  • Build and Manage a cohesive data architecture & data governance team (Direct and indirect reports, onsite and offshore), coordinating resources, managing project scheduling, providing technical direction and standard data architecture best practices for the applications assigned to his/her portfolio
  • Ensure proper support procedures, processes, methodologies, best practices, documentation and tools are in place to support the various projects and existing production systems
  • Responsible for the development project schedule, deliverables and quality code
  • Manage communication across the enterprise groups, that impact scope, schedule, budget, risk & resources
  • Build strong working relationships with peers, business lines and stakeholders
  • Perform code reviews, functional reviews as necessary, ensuring quality and efficiency and focused on timelines
  • Meeting scheduled milestones to ensure project objectives are met in a timely manner and are in compliance with the IT technology Roadmap
  • Insure Bank’s standards and/or external regulatory policies are been met eg.SOX
  • Mentor team members and manage the staff, recruitment, and retention and staff performance
  • The incumbent is guided by the Bank policy and receives general direction from the Director or VP
  • The incumbent is expected to function independently to ensure that the assigned tasks and project objectives are met
  • Bachelor degree in Computer Science or equivalent with experience working for the banking sector
  • (5 years+) leading/supervising teams of data architects working with IBM Data Quality / Data Governance, IBM enterprise data model preferably with Hadoop, SAS, IBM Cognos, Information Builders
  • Exceptional written and oral communication skills in both English and Spanish
  • Strong project management skills, able to multi-task and manage concurrent projects
  • Strong leadership, mentoring, coaching and motivational skills
  • Strong and demonstrated ability to build lasting relationships with key stakeholders
  • Ability to manage geographically distributed developed teams including onshore and offshore
  • Strong vendor management skills, including managing outsourced development teams
  • Disciplined in development methodology and experience with software development technologies and concepts
  • Must be quality driven, with the ability to encourage quality into the team member's tasks, measuring and improving quality and efficiency metrics
  • Excellent problem solving skills have vision and innovative approach to computer based solutions and ability to convey these ideas
  • Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure
  • Must be reliable, pro-active, results-oriented, customer-focused and attentive to details
  • Excellent time management and organizational skills in order to deliver projects in a timely manner and deal with conflicting priorities and tight deadlines
  • Strong knowledge of Accounting processes and/or: Swift Transfers, Trade Finance, Client Segmentation, Credit Risk, Market Risk and Regulatory Banking,
13

VP MIS Operations Risk & Control Manager Resume Examples & Samples

  • Run book Control Oversight: Ownership for Risk Controls impacting monthly run books including accuracy, completeness, and delivery to stakeholders as per agreed upon timelines. Managing RCSA definition and execution per documented standards
  • Clients: Oversight of client support by handling client escalations, representing the team in larger LOB or group client meetings, communicating with clients regarding issues and initiating WRM, and communications regarding BAU processes, outages, etc.. This role also provides oversight for applicable intranet sites to ensure that information is up to date, focused on client support, and reflects the right messaging
  • Offshore Business Charter Review: Review of task assignments as detailed in the business charter and providing updates when required to transition activities to offshore personnel. Also ensure Business Resiliency plans are maintained for reducing work outages
  • Data Analysis & Integrity: Ownership and oversight of client or process incident tracking on a daily basis including driving enforcement of governance, production of metrics to enable management of application performance delivery. The individual in this role will monitor issue metrics and prepare root cause analysis to identify and implement steps to reduce inquiries/issue occurrence and manage the monthly reconciliation process between controlling systems. This process includes creating and preparing reporting that identifies, explains, and assesses the reconciling items. It requires an understanding of sources of data and the business rules for loading to the tool
  • Bachelor's degree in Finance or Accounting or similar discipline
  • Understanding of the JPMC Risk & Control Framework (including Phoenix Application)
  • MIS focus is a plus
  • 7-10 years professional experience with at least 2 years of exposure to financial analysis /expense management and an understanding of Financial Reporting
  • Exceptional communications skills (written and verbal)
  • Ability to drive change is a must
  • Strong problem solving ability and analytical skills required - including reconciliations, etc
  • Detail oriented and precise
  • Must be able to effectively prioritize and multi task
  • Must have excellent teamwork orientation
  • Ability to work independently in a fast moving environment
14

MIS Manager Resume Examples & Samples

  • Minimum 7 years of Information Technology Management experience
  • Minimum 5 Years project management experience required
  • PMP or CAMP certification preferred
  • Strong knowledge of Information Technology regulations and laws
  • Proven customer service skills including the ability to focus on building customer relationships and responding to customer needs
15

VP, Credit Bureau Analytics & MIS Manager Resume Examples & Samples

  • Consumer and commercial credit bureau reporting
  • 5+ years experience in financial services required
  • Must have strong oral and written communication skills
  • Experience with process improvement and project management preferred
  • Must have strong analytic skills, data management and data tools experience (MS Excel, MS Access, SAS, SQL, Visual Basic, etc), and estimation and forecasting skills
  • Experience working with Credit Bureau data preferred
  • Must have experience managing a team
  • Bachelor's degree or equivalent work experience required; Advanced degree preferred
16

Control MIS Manager Resume Examples & Samples

  • Design and implement a Control Management Information System (MIS) through data analytics and scorecards analysis to assist decision making processes
  • Responsible for quantitative and qualitatively accurate metrics/analytics reports to OGC Senior Management and key stakeholders
  • Jointly with OGC COO define and implement weekly and monthly data analysis strategic plans
  • Lead the development and implementation of strategic tools to drive data analytics and MIS capabilities
  • Work with other control functions to ensure data is leveraged across GFB to ensure a higher level of data intelligence and identify gold sources of information
  • Be the established “point-person” of the OGC for MIS support
  • Post-Graduate (Master Degree desirable) with 8+ years of experience in related functions
  • Experience in data analytic tools, executive reporting and high quality MIS
  • Excellence in organizational management with the ability to develop high-performance teams
  • Relevant compliance or control management knowledge desirable
  • Expertise in data interpretation and in synthesis capacity
  • Post-Graduate (Master Degree Desirable)
  • Fluent in English and Spanish
17

Manager MIS Resume Examples & Samples

  • Independently document the complex measurements from multi-faceted business processes that align with the strategic direction of the business unit. This includes interviewing stakeholders to identify key business drivers and translate their business knowledge into a measurement or breakdown of the measurements that is quantifiable and achievable
  • Develop MIS deliverables (KPIs, Dashboards, and Business Analytics) after confirming business requirements from the stakeholders. Partner with Business Systems Analysts and Technology to perform gap analysis on data elements that are missing from the MIS deliverables and to source out the data requirements. Maintain the single version of the truth for all deliverables
  • Provide sound, data mining techniques, analytical and statistical methodologies in order to provide fact-based analysis to support the business units initiatives, improve business processes, increase resource utilization and address financial accountabilities
  • Utilize Business Intelligence (BI) Tools such as Tableau or Power BI to interpret, synthesize and deliver timely analysis, reporting, correlation and forecasting models to address specific inquiries within the business unit’s priorities. Present findings and share insights with team members before release out to the stakeholders. This includes Business Process Monitoring on a regular basis for the health check of the business unit’s operations
  • Apply the MIS Framework and educate the values of the MIS team while working with stakeholders. Build effective relationships with the stakeholders and internal network of business partners to achieve high performance results
  • Participate in other business units strategic initiatives such as Lean Review and Process Automation teams to identify the suitable metrics to measure the success of their project outcomes
  • Maintain awareness of best practices in the field of MIS, Business Analytics and adopt a continuous learning model to reflect quality of work that is produced for the business unit
  • Minimum of five (5) years prior experience in business analytics or MIS functions
  • Advance proficiency in MS Excel and statistical & analytical tools, for example, Tableau, Power BI, Business Objects, Qlik etc
  • Minimum of four (4) years of banking experience
  • Thorough knowledge of the banking industry
  • Strong analytical, problem-solving and organizational skills
  • Strong written and verbal communications skills to present information to business leaders
  • Excellent interpersonal and team skills and a demonstrated commitment to customer service and professional standards
18

Senior Manager Data Architecture Latam MIS Resume Examples & Samples

  • Build and manage a cohesive data architecture & data governance team (direct and indirect reports, onsite and offshore), coordinating resources, managing project scheduling, providing technical direction and standard data architecture best practices for the applications assigned to his/her portfolio
  • Negotiate IT project requirements such as scope, schedule, cost, resources, integration, change, quality, etc
  • Manage communication across the enterprise groups that impact scope, schedule, budget, risk & resources
  • Build strong working relationships with peers, business lines, stakeholders & vendors
  • Participate in budgeting processes for the department
  • Establish and champion quality improvement activities for the department
  • Accountable for managing assigned projects and department budgets
  • Participate in vendor product assessment and selection
  • Meeting scheduled milestones to ensure project objectives are met in a timely manner and are in compliance with the Information Technology Roadmap
  • Ensure Bank’s standards and/or external regulatory policies are been met (e.g., SOX)
  • Expected to function independently to ensure that the assigned tasks and project objectives are met
  • Must have 10 years of progressive IT working experience, preferably in the financial industry
  • Must have the ability to lead / manage a team of technology focused staff and the ability to manage multiple projects concurrently
  • 5 or more years leading / supervising teams of data architects working with IBM Data Quality / Data Governance, IBM enterprise data model (preferably with Hadoop), SAS & IBM Cognos
  • Must possess technical hands-on working experience with MIS, data modelling, datawarehouse processes, tools, roles and environments
  • Must have exceptional communication skills (written/verbal/presentation) in English. The same in Spanish is highly desired
19

Risk & Analytics MIS Senior Manager Resume Examples & Samples

  • 5 - 10 years of risk management or portfolio reporting experience within a large Global Financial Services Organization
  • Bachelor degree with Masters or MIS certification preferred
  • MIS Reporting, analytics, and data infrastructure within the organization Previous management experience and leadership skills
  • Self-directed individual with extensive data ETL experience
  • Successful track record in innovation and data system enhancements
  • Familiar with large dataset and database in PC and mainframe environment
  • Excellent problem solving/analytical skills enabling resolution of issues at hand Ability to propose alternative solutions to complex and unique challenges and execute to completion
  • Ability to operate in fast paced high volume environment with proven abilities to consistently meet aggressive deadlines
  • Serve as subject matter expert with respect to SAS and other business intelligence tools such as SQL
  • Strong organizational skills and multitasking abilities
  • Significant experience with portfolio reporting and analytics
  • Background includes experience in risk strategy, data models, or score building
  • Presentation skills required with abilities to successfully influence and drive direction to accomplish department goals
  • Analytic thinker with keen business insights
  • Experience with effectively partnering on large scale project teams and driving tasks to completion
  • Experience with very large databases and/or data warehousing
20

Manager Collections Analytics & MIS Resume Examples & Samples

  • Represent National Collections Centre on special projects, working with other departments in Canadian Banking to contribute to the success of Shared Services Group
  • Detailed experience in two or more of the following: Unix, Mainframe, SQL, SAS, Angoss
  • Interpersonal skills, with an ability to maintain strong and influential relationships with business area managers and executives
  • Project management skills to prioritize, manage and implement a variety of competing initiatives on a concurrent of staggered basis
  • Proficiency in using MS Office (MS Word, MS Excel, MS PowerPoint)
21

Product Manager Ethicon MIS Resume Examples & Samples

  • Strategic thinking
  • Strong experience in sales or marketing
  • Process ownership
  • Energetic, driven
22

Senior Manager, MIS, Controllers Resume Examples & Samples

  • Willing to take ownership and follow-through
  • Strong analytical skills, able to work under pressure, dynamic working environment and multi-tasking
  • Ambitious for career development with high commitment
  • Good team player and able to deal with large quantity of data with high accuracy and tight timeline
23

Manager BPA MIS Resume Examples & Samples

  • To take the lead in ensuring the availability of ‘state of the art’ management information systems
  • To ensure performant system availability for the monthly / quarterly reporting, budget planning, and financial forecasting processes for FCF, including NWC and investments
  • Enhance and offer suggestions on financial models used for reporting, forecasting, planning and benchmarking purposes
  • Develop and maintain new standard reports, analyses and presentations for executive management
  • Actively support implementation of Sandoz Executive Information System
  • Support decision-making process through technical expertise; manage ad-hoc requests of senior management
  • Share business expertise and prepare financial reports for commercial teams and financial functions
  • To review, validate, and challenge large financial system investment proposals, including profitability calculations using NPVs
  • To take the lead in developing and consolidating a five-year financial plan, including management presentations for management reporting systems
  • To carry out value-added analysis on financial data, leading to crisp and clear recommendations and proposals
  • To support the CFO and the Global Head BPA on strategic and ad-hoc requests and in creating top management presentations
  • Point of contact for Region/Function/Business Unit finance teams
  • Key interfaces include: Global Head BPA, NBS IT, ERP IT, Finance Leaders and BPA Community
  • At least 2 years of experience in Management Consulting,
  • Consulting projects with pharmaceutical or manufacturing background (e.g. Chemicals, FMCG or similar industries)
  • Proven track record demonstrating strong analytical skills, business acumen, communication and presentation skills
  • Professional Microsoft Office (PowerPoint, Excel, SharePoint)
  • Profound knowledge in SAP and financial system skills; including Excel add-ins Analysis for Office (AfO), SAP Enterprise Performance Management (EPM) and SAP Business Planning and Consolidation (BPC)
  • Proven track record in Self-Service Analytics system
24

Manager Analytics MIS Resume Examples & Samples

  • Lead and manage Collections Analytics & MIS team
  • Lead the creation of daily, weekly and monthly reporting of business results to senior management and other stakeholders within Retail & Small Business
  • Lead automation of reports to increase productivity, efficiency and accuracy of MIS ensuring business stakeholders are minimizing time spent on repetitive or manual tasks
  • Experience partnering with business owners to drive strategies
  • Skilled background in finance, economics, statistical or quantitative analysis
  • Proficiency in using MS Office (MS Word, MS Excel, MS PowerPoint), visual basic/excel macros knowledge is considered a strong asset
  • Knowledge of Collections processes and systems is considered a strong asset
  • Knowledge of the Bank’s Retail products, services and operating/collection systems including CACS, RLP, KS, CIS, Sales Builder, TLS is considered a strong asset
  • 5-7+ years of experience in financial sector ( primarily credit cards) – preferred
25

MIS Manager Resume Examples & Samples

  • Working knowledge of Windows desktop operating systems, Microsoft Office products, Microsoft Desktop & Server Operating Systems
  • A+, Network+ certifications
  • Experience with GPON & fiber predominant networks
26

Governance & MIS Manager Resume Examples & Samples

  • Minimum Bachelor's Degree or equivalent professional qualification
  • Minimum +/- 5 years working in process, risk and controls
  • Experience working with or at the branches is preferable
  • Good communication in English both written and spoken
  • Proficient in the use of basic Microsoft application (Word, Excel and PowerPoint)
  • Good analytical thinking
  • Ability to multi-task and manage concurrent projects and deliverables
  • Ability to work independently and coordinate with team member
27

Senior Manager / Manager, MIS, Controllers Resume Examples & Samples

  • Qualified accountant with 7+ relevant experience in financial/management reporting and prior exposure in insurance industry
  • Enjoy interacting with others and possess excellent interpersonal and communication skills
  • With adequate business acumen
  • Candidate with less experience will be considered as Manager
28

INL MIS System Manager Resume Examples & Samples

  • Organizes project and task work loads and selects individuals most qualified for assignments on specific projects
  • Directs technical organization to ensure progress according to technical objectives, within budgetary and scheduling guidelines
  • Assesses results of technical projects under direction
  • Responsible for the employment,training, motivation and discipline of assigned employees
  • Manages a systems engineering organization, or serves as overall technical lead for a medium sized project or for a major segment of a large or complex project
  • Provides technical planning, monitoring and control support to the program manager
  • May lead or participate in risk management and preparation of technical reviews
  • May provide oversight for configuration management, data management, and measurement activities
  • Plans and executes highly complex engineering activities
  • Manager or principal contributor to systems engineering activities which include one or more of the following: Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System analysis, design Interface and Data Architectures, Validation and Verification, System Integration, System & Op., Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Resolution
  • Position requires a U.S. Department of State Secret Clearance
  • Minimum of ten (10) years experience, or 8 years with SE degree or certification in Systems Engineering
  • Minimum of fifteen (15) years general engineering experience in at least 2 domains, 13 years with Masters, 11 years with PhD in Overall Engineering Experience including Systems Engineering Experience
  • Training & Development - Completes required & suggested training; shows eagerness and capacity to learn; receptive to coaching & feedback
29

Manager Collection Strategies & MIS Resume Examples & Samples

  • Provide governance and oversight to Collections risk key performance metrics. This requires strong collaboration skills to work closely with business partners to understand root cause of trends and drive continuous improvement through analytics with focus on incremental profitability
  • Support Canada Collections on generating a suite of Collections MIS that provide timing, relevant and actionable insights for senior leaders. Analytical projects could include: customer segmentation through decision trees, channel optimization through different modelling techniques, strategy performance assessment, as well as loss and delinquency performance analyses
  • Manage monthly production of the Collections Dashboard across sites. This includes coordinating with sites data production and delivery, portfolio reporting and monitoring, generating insights to explain portfolio trends and providing recommendations on portfolio risk strategy
  • From time to time, develop or collaborate in the development of collections models to predict roll forward, re-payment capacity, and optimize use of channels
  • Provide assistance to other risk departments on all collection and strategy related matters
  • Strong background in statistical & quantitative analysis developed through a degree in statistics or economics
  • Knowledge of statistical software packages such as SAS Miner, Angoss and advanced Excel VBA skills or other portfolio reporting software. Expert level of experience acquired through working with complex data sources on programming in SQL, SAS
  • Individual with high sense of urgency and ability to work well independently in fast paced environment with changing priorities
  • Strong attention to accuracy and detail, able to work independently through obstacles
  • Experience with TRIAD or similar collections risk platforms
  • Strong collaboration, problem solving, analytical and communication skills
  • Ability to communicate effectively both oral and written, and across different levels of the organization
  • Previous experience in Risk collections strongly preferred
30

Manager Collections Analytics & MIS Resume Examples & Samples

  • Ability to build win-to-win relationships in local and remote environments
  • Strong follow-up and excellent communication skills (oral and written)
  • Ability to translate data into consistent messages
  • Trend monitoring of and root/cause thorough assessment of portfolio fluctuations (extract, review, and analyze data to support situations)
  • Strong background in statistical & quantitative analysis
  • High level of proficiency in using MS Office suite of office productivity applications (MS Word, MS Excel, MS PowerPoint)
  • Visual basic/excel macros knowledge is considered a strong asset as it will automate manual processes
  • Strong financial skills complemented with solid deductive reasoning, sound judgement and creativity
31

MIS Systems Manager Resume Examples & Samples

  • Lead the technical team to deliver projects on time and on-quality
  • Manage the L2 and L3 support and liaise with L1 support teams
  • Review necessary technical specifications and other artifacts produced by the team
  • Understand business process and help create any supporting documents
  • Onboard and manage the team on a day to day basis with respect to performance and daily task management
  • Provide necessary trainings to the team members
  • Work with other BIS teams and other stakeholders as necessary
  • Periodic work performance status reporting and other management reporting
  • Communicate delivery and support expectations/timelines to team members and stakeholders
  • 8+ years of experience in one or more systems such as ERP – Finance, Order To cash or CRM platforms such as Salesforce.com, NetSuite
  • 2+ years of managerial experience leading a team of professionals
  • Analytical and Problem Solving skills
  • Exposure to full SDLC processes
  • Exposure to support processes
  • Data Analysis using Excel
  • Basic presentation skills using PowerPoint
  • Knowledge of Support Management tools and Issue tracking tools such as ServiceNow , Remedy, JIRA will be nice to have
32

Portfolio Management & MIS Assistant Manager Resume Examples & Samples

  • Develop portfolio management strategy thru customer segmentation, portfolio analytics, and campaign to drive business profitability and grow the business
  • Develop and implement project and initiatives such as establish new channel of cross sell or up sell
  • Portfolio gap analysis and Increase customer value with create new business opportunity from current portfolio activities
  • Designing automated MIS and Reporting Systems to ascertain and formulate the information needs of Management
  • Responsible to produce various reports related with business needs
  • Performing data analysis for businesses requests and to design/develop specific ad hoc and regular reports
  • 6+ years of experience in Bank/Financial institution from Analytical Department/ Portfolio Management/MIS/ Business Intelligence/ CRM/Business Decision Management/Strategic Marketing
  • Familiar with Credit Card business and Telemarketing Channel
  • Familiar with SAS/SQL data programming and other data processing software
  • Strong atitude, motivation and interest in conducting quantitative analysis to transform data into impactful information and intelligence
  • Good communication & presentation skill in both verbal and written
  • Good team leader and individual contributors
  • Good analytical thinking and problem solving
33

Credit MIS Scoring Manager Resume Examples & Samples

  • Extensive knowledge in data management and analysis of Retail Banking
  • Advanced knowledge of financial and economic principals, present value and break-even analysis
  • Excellent numerical, analytical and statistical skills
  • Intermediate SAS programmer, able to work fluently with various large data sets
  • Excellent Computer skills
  • Advanced knowledge of business drivers and issues in an unsecured lending business
  • Wide-ranging Retail Banking knowledge
  • Minimum 4 years of retail risk management experience
  • Degree in Management Information System, statistics or Finance
34

Manager Customer Analytics & MIS Resume Examples & Samples

  • Customer and Portfolio analysis
  • At least 2 years of programing experience in SQL at least one of the following: HTML, SAS, Python, Java, C, VBA, SQL, Tableau
  • Knowledge of SPSS, Excel and PowerPoint
  • Knowledgeable in the latest analytical tools and concepts; must have some experience in advanced analytical techniques (e.g. regression, clustering, machine learning algorithms)
  • Able to balance multiple priorities and deadlines
  • Knowledge of the Bank’s business objectives, strategies, and internal operating environment
35

Audit Manager, MIS Consumer Mortgages Resume Examples & Samples

  • A minimum of 7+ years of project management experience – preferably from a financial services environment
  • BS/BA degree or equivalent combination of education/experience. Degree in Business, Management Information Systems (MIS), Mathematics, or Computer Science is a plus
  • PMP certification strongly preferred, Six Sigma a plus
  • Cool, calm, collected, and collaborative; works well under pressure and comfortable with change and complexity in dynamic environments; can shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each
  • Self-motivated, quick and assertive
  • Extremely detailed oriented and organized
  • Exceptional time management skills
  • Ability to develop project plans, manage individual deadlines and goals
  • Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics
  • Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
  • Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
  • Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
  • Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional
  • Experience in management information, reporting, relational databases, and SQL is a plus
36

Manager, Customer Analytics & MIS Resume Examples & Samples

  • Experience in Analytics or Market Research (3+ years)
  • Strong knowledge in consumer behavior preferably in the context of financial services
  • Strong organizational and analytical skills
37

Manager, FP&A & MIS Resume Examples & Samples

  • Bachelor’s degree in Business/Accounting/Management/Commerce with either CA ,CPA, CIMA (preferred)
  • Demonstrable professional experience in FP&A / Finance related roles and/or large complex corporate environment with good understanding of MIS tools
  • Experience with financial analysis within a wealth business
  • Experience in analysis of results for diverse set of businesses and ability to write results commentary for senior leadership teams
  • Demonstrated business knowledge and acumen
  • Strong stakeholder management ability and communication skills
  • Strong analytical skills, and understanding drivers across multiple business units
  • Strong and hands on knowledge of analytics, MIS, finance systems
  • Experience in monthly analysis and reporting of results against plan, forecast
  • Modelling expert/designer of tools for reporting/budgeting
38

Assistant Manager MIS Resume Examples & Samples

  • Use quantitative methods to derive actionable insights and outcomes from data
  • Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of SCM and Operations objectives
  • Involve in setting strategic direction to establish near term goals for area of responsibility
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization
  • Coach, mentor and lead personnel within the team
  • Lead delivery teams to develop and interpret analytical models, conduct analysis to gain insights into customer business problems, propose solutions and quantify the improvements in Supply Chain metrics
  • Make recommendations in terms of changes in strategies or tactics driven by analytical insights
  • Create plan and methodology to track results of analytic implementation
  • Identify additional opportunities
  • Demonstrated 12-18 years successful operations or supply chain experience; specializing in the area of data analysis, modeling and simulation Must have experience in completing a broad array of complex operations and supply chain management projects with responsibility to lead all or a portion of those projects
  • Hands on Experience in MS office tools (Advanced Power point, Excel Macro)
  • Minitab and ERP
  • Working experience with BI tools such as Micro strategy, SharePoint etc.,
  • Implementation experience in six sigma concepts with Lean/Six Sigma Green belt certification
  • Honesty
  • Continuous learner
  • Flexibility in task assignment and context switching
  • Willing to voice ideas, be open to others, and help everyone advance
  • Preferred majors: Supply Chain, Operations Management, Engineering,
  • Industrial Engineering, Information Technology, Statistics, Manufacturing, computer Science or related fields
39

Assistant Manager SE Data Analysis & MIS Resume Examples & Samples

  • Engage with GDS stakeholders (F&A Service Delivery Leadership and Service Excellence Leadership) on performance reporting and analytics
  • Engage with GDS customers / clients on driving Delivery Management System (DMS) administration
  • Strong ability to analyse raw data, draw conclusions, and develop actionable recommendations
  • Sound business analytical and decision-making ability
  • Ability to handle multiple reporting requirements simultaneously
  • Ability to communicate with people of various technical and business backgrounds
  • Master’s degree in Business Administration, Finance, Accounting, Economics is preferred
  • Any quality certifications like Yellow Belt / Green Belt/Black Belt etc
  • Any project management certifications like PMP etc
  • Excellent communication & presentation skills
  • Evidence of influencing and change management skills
40

Manager, MIS Resume Examples & Samples

  • Until such time as the following are completed, the incumbent will be primarily accountable for working collaboratively with GBM and other stakeholders to accomplish the following
  • Understanding of the data and sources populating the MIS (e.g. EGL, COFA, OBI, PeopleSoft, INEA, etc.), and strong understanding and experience with data/computing applications (e.g. SAS/SQL, Python)
  • Experience with database and report development liaising with technology application group, as well as experience with ETL and scripting language would all be assets
  • Results oriented, detail oriented, excellent analytical and problem solving skills with proven ability to apply this knowledge to the resolution of complex business issues related to the MIS
  • Good interpersonal and communication skills. Written skills including documentation of processes, procedures and training guides
  • Demonstrated knowledge of GBM business lines, performance measurement systems, accounting systems and an explicit knowledge of reporting relationships within GBM
41

MIS Test Manager Resume Examples & Samples

  • Adopt a logical and organized approach to problem resolution with the ability to clearly articulate both problems and proposed solutions
  • Willingness to learn and quick to adapt to changing requirements
  • Good numerate / mathematical ability
  • Ability to prioritize personal and team workloads to best meet organizational objectives
  • Bachelor degree in related discipline, or equivalent work experience
  • One or more professional certificates to supplement formal education
  • Minimum 7 years experience in testing or related discipline in a similar role
  • Minimum 10 years experience in an IT related environment
  • Experience of leading small to medium sized teams in project delivery
  • Significant experience of line management responsibilities for small teams
  • Ability to build good relationships both within the Quality Assurance & Test team and with other teams
  • Ability to work across multiple projects
  • Ability to bring multi disciplined teams together into one delivery team
  • Excellent knowledge of Software Development Lifecycle including Functional & Non-Functional Test Phases
  • Motivated by delivery
  • Ability to understand and integrate cultural differences and lead virtual cross-cultural, cross-border teams
  • Directly and indirectly supervise staff members in the development, implementation, and delivery of systems to business and or technical requirements
  • Coordinate and supervise the daily activities of team members and/or business representatives as appropriate
  • As appropriate set priorities for the team to ensure task completion and coordinate work activities with other supervisors
  • Take accountability for the performance and results of a team within own discipline or function
  • Adapt departmental plans and priorities to address resource and operational challenges
42

MIS Report Manager Resume Examples & Samples

  • Define FCD MIS reporting roadmap and principles
  • Develop new MIS Reports and maintain/monitor existing reports/cubes
  • Establish ongoing MIS/data management controls and quality checks
  • Create and maintain standard MIS reporting definitions
  • Govern MIS requests and changes
  • Liaison with IT to maintain/provide hosting environment
  • Lead a small team of individuals including professional development and effective performance management
  • Bachelor's degree from an accredited college/university required; Master's degree preferred
  • 5-7+ years of experience in the consumer/card lending industry
  • Demonstrated ability to develop and lead a high performing team
  • Proven track record of leading a technical team responsible for effectively working with large data files and producing meaningful MIS/dashboards
  • Strong relationship management, leadership, communication and interpersonal skills
  • Results and client focused with a sense of urgency
  • Experienced in: SAS/SQL, Excel (e.g. pivots), Oracle, Tableau, Cognos, or other reporting tools
43

MIS Manager Resume Examples & Samples

  • Must have a Bachelor’s degree or equivalent combination of education, training, and experience
  • Minimum of 5 years of experience in the field
  • Must have experience with audio visual technology (Do you want to specify a number of years here?)
  • Must have experience and/or training in ITIL service management processes
  • Minimum of 5 years of supervisory-level experience
  • Demonstrated strong interpersonal and collaborative skills
  • Typically possesses 7 years of directly related experience
  • Typically possesses certification in ITIL service management processes
  • Has the ability to work in a fast paced environment, adjust to changing priorities, and balance support and project work
  • Demonstrated organizational skills, extreme attention to detail and ability to work both independently and as part of a team
  • Directly supervises all assigned subordinate staff. Recruits, screens, hires and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines and/or terminates employees as required
  • Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of university's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff
  • Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
  • Bachelor’s degree in Computer Science or a related field
44

MIS Portfolio Analyst / Manager Resume Examples & Samples

  • Bachelors degree in IT or IT-related field or equivalent work experience
  • 5 years of progressive IT responsibilities
  • Knowledge of ETL and Data warehousing concepts
  • Experience in supplier relationship management and purchasing process
  • Experience managing financials across projects, areas, and budgets
  • Experience managing projects of varying sizes
45

MIS Manager Resume Examples & Samples

  • Manage the Servicing division monthly book. Analyst will accumulate and validate the necessary data against system and other data sources. After validation, the report templates will be updated and submitted for approval within established time frames
  • Ensure that all daily and weekly reports are prepared and delivered
  • Work with the business units to solve problems and develop requirements for new reports. Ability to communicate clearly is essential
  • Prepare reports for regulatory audits as requested by the Compliance department or Management
  • Compile data and complete industry surveys related to the Servicing division
  • Maintain third party processes by preparing and submitting update files within established time frames
  • Manage internal reporting processes through periodic review of scheduled Passports to insure schedule is appropriate
  • Manage and support SQL reporting database
  • Develop and support Director scripting in Visual Basic and/or .NET
  • Define and test automated integrations with external vendors and/or Corporate IT
  • Document report process as required
  • Document all policy and procedures supporting reporting and data interchange functions
  • Complete proper change management documentation and processes when deploying new projects or enhancing existing processes
  • Independently conducts or assists in research as required
  • Backup and support the reporting team as needed
  • Provides testing assistance as needed for projects
  • Develop team members to ensure all functions are cross trained
  • Assist in other areas of Servicing as needed
  • Knowledge of SQL, preferably both Access and MS SQL Management Studio
  • Knowledge of MSP Passport
  • Knowledge and experience in creating operational reports and management reports
  • Experience in gathering business requirements used to generate reporting requirements
  • Analytical and organized
  • Flexible in dealing with variable deadlines and duties
  • Strong PC skills. Must be proficient in MS Windows, MS Outlook, MS Office Suite, and MS SharePoint
  • Bachelor's Degree in Business, Accounting, or related fields or comparable work experience
  • 2 years' experience working MSP application
  • Working knowledge of OCIE
46

Manager MIS & Analytics Resume Examples & Samples

  • Able to work with large datasets and use data analysis tools to draw conclusions
  • Highly organized and able to simultaneously manage multiple projects and priorities Able to effectively communicate (written and verbal), including cross-border communications
  • Experience working in some or all of the following processes: Fraud Prevention, Fraud Front/back-office, Risk Management. Experience on Teradata, SAS and SQL is
47

Manager, MIS Resume Examples & Samples

  • In coordination with external providers, the Manager plans, organizes, coordinates and directs the AUW MIS program including needs analysis, vendor selection, procurement, security, application development & maintenance and operational services
  • Represents MIS on the AUW Management Team as required. Prepares and administers the MIS annual budget, IT resource plan and work plan
  • Primary technical point of contact and contract manager for external providers supplying equipment or services to support AUW’s IT Infrastructure, applications, MIS operations and technology-based initiatives and projects like the phone and speech privacy systems
  • Maintains the MIS equipment inventory and MIS service or equipment contracts to include servers, printers, backbone infrastructure, work stations, fax machines, the phone system and the IT aspects of the AUW Website (content management is the responsibility of the Marketing & Communications Department)
  • Operates a help desk service for IT-related issues. Troubleshoots system, applications and/or user problems and corrects or trains the user as appropriate. Maintains records of service calls to highlight recurring system problems or user training needs. Analyzes records to determine root causes of problems and identifies remediation options; implements selected remediation options
  • Formulates, implements, trains staff and ensures compliance with current, new or revised MIS policies, practices and procedures
  • Conceptualizes and identifies possible uses for programs and applications of current computer systems and their expansion or modification to meet future needs, decrease cost or increase productivity
  • Provides for the protection of AUW systems and trains the staff on security threat avoidance. Assesses and corrects identified discrepancies in the security of the entire AUW IT infrastructure. Implements, maintains and ensures currency of AUW’s IT security measures and systems
  • Maintains surveillance of security threats and the operating effectiveness of implemented IT security measures
  • Develops, refines and maintains the Business Continuity and Disaster Recovery annex of the AUW Crisis Preparedness and Response Plan. Responsible for ensuring that staff is appropriately trained in BC/DR procedures and that the plan is tested at least once a year
  • Supervises the duties and responsibilities of Associate, Database Management
  • AUW system administrator for Andar. Maintains currency in Andar operations. Leads technical aspects of the implementation of Andar-based initiatives and trains appropriate staff in initiative-based processes to ensure continuity of operations. Ensures that the primary users of Andar are familiar with the system’s capabilities and trains them to maximize the effectiveness and efficiency of our Andar-based operations
  • Trains Andar users to conduct data-mining and other research activities as needed to support AUW initiatives. Performs unique Andar data-mining as requested
  • Takes initiative in optimizing information systems operations and working with staff to address cross-functional business needs
  • Supports organizational initiatives and promotes a positive working environment that is conducive to teamwork
48

Assistant Manager MIS Resume Examples & Samples

  • Support Delivery team in process improvement automations
  • Develop and maintain governance numbers
  • Developing and creating dashboards
  • Perform Analysis to provide inputs on trends and variations
  • Support Innovations & Improvements