Telecommunications Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the telecommunications job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Spinka

Rebeka

Spinka

11998 Nikki Land

Chicago

+1 (555) 397 3451

11998 Nikki Land

Chicago

Phone

p +1 (555) 397 3451

Experience Experience

Los Angeles, CA

Telecommunications

Los Angeles, CA

Metz, Rodriguez and Spencer

Los Angeles, CA

Telecommunications

Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
Ensure that safety and incident reporting procedures are followed
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry

Houston, TX

Telecommunications Attendant

Houston, TX

Carroll, Labadie and Hettinger

Houston, TX

Telecommunications Attendant

Assist other departments with basic data entry and mass mailing projects
Educational Assistance
Perform basic data entry of telecommunications invoices into company databases
Maintains records of equipment that are being used in meeting facilities
Maintain adequate supplies at each station
Health Benefits (Health & Dental Insurance)
401(k) Retirement Plan

present

Phoenix, AZ

Telecommunications Administrator

Phoenix, AZ

Blanda and Sons

present

Phoenix, AZ

Telecommunications Administrator

present

Assists with developing long range telecommunications development plans in accordance with stated business strategy
Perform System Monitoring of Network Components
Partner with Finance, telecom team members and business unit managers to help develop budgets and forecasts
Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems
Oversee and report on wireless inventory and make recommendations to adjust levels
Basic support for Cisco Call manager (new hires, MACD, Name changes, password resets)
Provide off hour systems support

Education Education

Bachelor’s Degree in Mechanical Ability

Hofstra University

Bachelor’s Degree in Mechanical Ability

Skills Skills

Working knowledge of PM principles, e.g., PMI, PMBOK, etc. PMP certification is desirable
Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both
Perform on demand, in a highly stressful environment, while maintaining a professional manner
Strong ability to lead, manage and coordinate complex team
Basic telephone courtesy and functional knowledge
Gain working knowledge of the physical County geography layout
Communicate clearly, concisely and with professional tact both verbally and in writing
React and remain calm under stress and make quick and calm decisions in emergency situations
Strong analytical and sound judgment skills
Excellent troubleshooting skills

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Anlst, Telecommunications Resume Examples & Samples

Strong Avaya call center support experience required
Strong Avaya PBX experience required
DCAP Asterisk Certification a Plus
Knowledge of Linux and windows is required
Knowledge of Asterisk is required
Knowledge of VoIP is required
Knowledge of SIP protocol is required
Basic knowledge of telecom principles and best practices is a required
5 years proven record hands-on experience with VoIP SIP technologies
Effective experience in documentation to clearly articulate technical designs, issues/constraints, procedures, etc
Strong troubleshooting skills is required

Senior Analyst, Telecommunications Resume Examples & Samples

1+ years of experience with JCL
Demonstrate UNIX scripting skills
Detailed experience in systems analysis and design
Strong technical skills on mainframe
Ability to maintain existing programs to meet changing business needs and requirements
Ability to develop and maintain programs (design, write specs, code, test, debug)
Ability to learn "on-the-job"
Ability to document processes and procedures
Ability to work independently and effectively with a minimum amount of direction
Ability to work well within a team atmosphere
Exposure to and willingness to provide production firecall support
Willingness and ability to work in a fast-paced environment
Ability to create an organized project plan

Telecommunications Team Leader Resume Examples & Samples

Bachelor degree or equivalent work experience
Telecoms and Service delivery/relationship experience with proven experience in the industry
Must have experience of leading the team more than five members
Solid project management experience
Strong data analysis abilities through MS Excel
Ability to manage time effectively, multi-task and work well under pressure
Strong problem solving and prioritization skills
Commercial negotiation skills

Event Technician, Telecommunications Resume Examples & Samples

Responsible for event phone placement
Work with Telecom Technician to provide any new Media orders
Verify setup according to documentation provided for specific team
Responsible for phone inventory pre and post event
Responsible for wire management for event setups
Ability to verify dial tone & test numbers accurately
Match documentation to breakout boxes or jacks for set placement
Able to pull cable if necessary

Technical Engineer, Telecommunications Resume Examples & Samples

Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions to CBS clients
Partner with CBS clients to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs
Consult on telecommunications billing questions, coordinate trouble reports and follow through to resolution
Review and process telecommunications invoicing for payment
Develop Request for Information (RFI), review Request for Proposals (RFP) and assist in the vendor recommendation/selection process to management
Provide ongoing support of the CBS voice communications network. This includes local/long distance, VoIP, voice networking conversions, SIP, T1, PRI, POTS, BRI, DSL, Centrex, Internet Bandwidth, data circuits, voice/data infrastructure provisioning, liaison with data networking and other CBS IS&T areas
Provide telecommunications project management support to the CBS Sports, News and Entertainment Divisions for special remote broadcast events including: Super Bowl, NCAA Final Four, U.S. Open, PGA Championship, AFC Championship, Republican and Democratic Conventions, New Hampshire Primary and Iowa Caucus and breaking News events. This involves conducting client needs assessment, analysis and selection of vendor(s) to provide voice/data services and infrastructure
Minimum five (5) years voice/data experience
Proven ability to effectively communicate, organize and manage all facets of telecommunications procedures
Demonstrate ability to effectively interact with all levels of management/personnel
Proven ability to recommend and apply the appropriate telecommunications technology solution for a given situation
Hands-on experience in all areas of telecommunications and telecom vendor assessment/management
Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
Full computer literacy with enhanced MS Excel skills and PowerPoint
Excellent interpersonal skills

Analyst, Data Telecommunications Resume Examples & Samples

System administration: Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
User Provisioning in Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
Trouble shooting of voice issues related to H.323, H.248, SIP and other voice protocol
Knowledge of DHCP templates options for 242 and 66
Voice mail and broadcast messaging
System monitoring and performance evaluation
Softphone software installs, configuration and troubleshooting
Gateway and software install and maintenance
Avaya utility server configuration knowledge
System backups and reboots
Firmware updates using FTP or software update manager
Documentation of process and procedures as assigned
Negotiates contracts with vendors, has billing responsibility to users , monitors cost effectiveness, and recommends upgrading of appropriate systems

Telecommunications & Data Engineer Resume Examples & Samples

Undergraduate degree preferred or equivalent work experience
Willingness to travel at times for extended periods and without advance notice
Telecommunications Expense Management (TEM)
Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
Demonstrated ability to build and preserve relationships with clients
Working knowledge of VoIP, SIP and data applications/networking
Excellent project management skills/experience
Full computer literacy with enhanced/MS Excel/skills and/PowerPoint/

Head of Telecommunications Resume Examples & Samples

Integral part of the Senior Leadership team and key contributor to building the strategic direction of the Facebook’s overall business in Australia & New Zealand
Play a critical role in building, inspiring, training and managing a talented, motivated, highly consultative sales and services team
Be seen as an industry thought leader and trusted peer by executives at the leading companies and brands in Australia & New Zealand particularly within the Telecommunications industry
Understand our client’s businesses and develop appropriate solutions to meet their needs
Exceed sales, pricing and yield goals and develop scalable operations solutions and improvements to support Facebook’s continued advertiser growth
Work collaboratively with cross functional teams to drive revenue growth with new and existing customers
Execute projects involving quantitative analysis, industry research and strategy development

Telecommunications Project Engineer Resume Examples & Samples

Lead in the design, planning, project management and implementation of large-scale telecommunications projects determined by both Business Unit and corporate requirements
Develops project plans, coordinates project resources and provides status updates to management
Works with and supervises Vendors/Contractors and Customer groups during project implementation
Makes recommendations of ways to identify and resolve problems or impairments to projects
Determines labor costs as well as equipment and wiring costs for each project and manages the project expenses to the estimates
Identifies new and improved methods that can be used to satisfy infrastructure requirements
Works with the Design and Technical support groups for design, planning and implementation of projects
Configures and installs telecom routers, hubs, demarcation equipment and software components
Provides support and training to all Project Leaders as necessary
Evaluates new termination equipment and services for use in infrastructure requirements
Provides technical material needed for the documentation of each new infrastructure project
Four-year college degree in Business Administration with telecommunications/engineering emphasis, Computer Science and 6 years progressive data communications experience or 8 years of progressive data communications experience
BISCI certified RCDD, certified Telecommunications PMP or Professional Engineer is a plus
Four years of network project management, administration, installation and evaluation
Extensive knowledge of EIA/TIA standards and building codes and wiring requirements
Extensive knowledge of inside and outside plant standards for fiber and copper campus infrastructure systems
Some knowledge of network protocol and LAN connectivity requirements (Ethernet, Token Ring, FDDI)
Some knowledge of voice network protocols and connectivity
Working experience in multi-platform computer network environment
Extensive experience (5 years) and knowledge in the utilization of communications test equipment (e.g., datascopes, fiber testers, Category 5 test equipment, and breakout boxes)
Extensive experience (5 years) and knowledge in utilization of cable analyzers
Extensive experience (5 years) and knowledge in utilization of project management and documentation software (e.g., Microsoft Word, AutoCAD, Visio)
Extensive experience (5 years) and knowledge in interpretation of building construction, electrical, and infrastructure blueprints
Industry knowledge of the latest and future cabling technologies
Good understanding of routed network implementation strategies
Good understanding of Cisco router products and their uses
Demonstrated ability to install and configure various types of telecommunications equipment
Demonstrated ability to install and configure network power control and equipment/network management system software
Ability to handle and prioritize multiple projects and completes them in a timely manner
Ability to communicate well verbally and in writing with both technical and non-technical personnel
Utilizes creativity and initiative in exploring alternative means of completing assignments
Ability to communicate effectively and delegate project tasks and insures their completion to both internal and external personnel

Manager, Telecommunications Resume Examples & Samples

Have a solid understanding of principles, practices and requirements of voice and contact center related technical project management in both technical & non-technical business environment - experience must include management of large, complex telecommunications, contact center, and IT infrastructure projects
Provide thought leadership on contact center architecture and multi-site call routing
Have strong interpersonal skills, a polished meeting/facilitator presence, excellent written communications, superior documentation skills and will come from a solid technical background in both the design/build and operational aspects of telecommunications, contact center, and IT infrastructure
Establish and follow policies and procedures for infrastructure administration and problem resolution
Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance
Provide 7x24 escalation resource for the technical environment and associated sub-systems

Telecommunications Audit Analyst Resume Examples & Samples

Employing web-based tools and EDI platform, ensure that all local and long distance services are correctly billing
Employ web-based and manual tools to request, track and advise during the procurement process for all data and telephony services
Ascertain and report cost saving metrics for credits and cost avoidance
Reconcile vendor invoices to validate payment and ensure appropriate billing for regulatory and non-regulatory telecommunications services
Escalate research/analysis results using appropriate processes to identify billing errors, follow up on disputed items and ensure timely resolution
Prepare analysis for formal process documentation to improve overall business operations
Maintain all audit source documentation for a rolling two-year period
Provide account oversight for contractual service-related telecom fees and charges
Associate's degree in Accounting, Telecommunications or related field, or equivalent education and related training
Three years of experience as a telecommunications technician or billing analyst for voice and data services
On the job knowledge of business management practices to include vendor relationships, contract management and billing methodologies
Knowledge of the application of telecommunications industry regulations and standards
Resourcefulness in multi-tasking, developing creative needs and researching or synthesizing information for problem resolution
Capacity to comprehend complex technical concepts through training and self-study
Self-motivated with strong interpersonal skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software prodcuts

Telecommunications Audit Analyst Resume Examples & Samples

Perform operational and financial audits of various service provider billing platforms
Provide technical assistance to other IT associates for procurement and disconnection of complex telecom services
Employ web-based and EDI automated tools to validate vendor invoice payment negotiating credits/refunds for regulatory and non-regulated telecommunications billing errors
Perform special audits, as assigned, for local/long distance and maintenance billing inclusive of service provider performance and productivity improvement
Resolve escalated billing errors identified by subordinate analyst on disputed items and ensure timely resolution using appropriate processes
Upon assignment of a recommended operations audit, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis
Coordinate and implement training necessary as a result audit activities
Participate in monthly Telecommunications Budget and Vendor Management meetings
Maintain knowledge of industry trends enhancing audit awareness and capability
Bachelor's degree in accounting, telecommunications or related field, or equivalent education and related training
Five years of experience as a telecommunications technician or billing analyst for voice and data services
Demonstrated knowledge of business management practices to include vendor relationships, contract management and billing methodologies
Demonstrated application of regulations and standards applicable to the telecommunications industry
Self-motivated with strong interpersonal and organizational skills

Senior Telecommunications Administrator Resume Examples & Samples

Ensure all global production telecom environments and related systems and services are available 24 X 7
First responder to incident and request tickets from Blizzard users and teams. These include adds, moves, changes, issues, etc
Basic call flow manipulation and management
Primary support escalation point for critical outages and issues
Supporting, maintaining and upgrading call managers with their associated publishers and subscribers, gateways, voice mail systems, contact center
Perform daily system monitoring and environmental health checks
Troubleshoot and remediate issues impacting the corporate phone system, and / or the global contact center including call analysis and investigations
Assist in design, documentation, configuration, integration, and installation of complex telecom infrastructure
Able to implement complex projects and time-sensitive tasks under minimal supervision
Responsible for reporting and analytics of telecom related KPIs (call volume, drops, disconnects)
Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability and provide training
Account management for Blizzard mobile carriers and vendors
Provide 24 X 7 on call support as part of an on call rotation

Telecommunications & Affiliate Services Internship Resume Examples & Samples

Analyze video compression technology systems and sub-systems, as assigned
Analyze satellite broadcast systems and sub-systems, as assigned
Analyze control systems for a national footprint, as assigned
Liaise with vendors and technology planning for testing and demonstration of proposed technologies
Assist with project tracking and other duties as assigned
All candidates must be eligible to work in the US
All candidates must currently be enrolled in an accredited college or university and taking at least one class – OR – be a recent graduate of an accredited college or university within the last six (6) months - OR - be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
All candidates must be available during the months of January through May for the 15-week program
All candidates must be willing to work at least 20 hours per week, up to possibly 40
Engineering, computer science or other technical degree
Keen analytical thinking
Good writing skills
Master’s Candidate (non-MBA) or undergraduate senior
Video compression
IP Technology

Manager, Data & Telecommunications Resume Examples & Samples

Drives development of a technology plan to support service strategies for the contact centers
Gathers business requirements, documents functional specifications, and develops technical requirements for contact center-focused technology initiatives
Identifies technology solutions and applications that meet business requirements; develops appropriate business cases and performs cost benefit analysis
Develops and maintains cross-functional ties between contact center staff, technical and operational teams, and network infrastructure group
Delivers cost savings through negotiation of contracts, application pricing, and licensing expenses for hardware/software purchases
Defuses and resolves conflicts and billing errors with telecom/cellular service providers
Maintains a high-competence level staff through training, development, and motivation

Technical Analyst Data Telecommunications Resume Examples & Samples

Evaluates, recommends, and installs new and upgraded voice/data networks systems
Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and supporting best in class solutions
Monitor departmental queue to ensure SLA and ticket based metrics are met
Administer Avaya Call Management System
Develop and deploy methodologies for testing telecom platform performance and providing performance statistics and reports
Manage and ensure effectiveness of security solutions and intrusion detection systems
Establish best practices and policies for installing, configuring, maintaining, and troubleshooting of telecom hardware and software
Administer user accounts, permissions, and access rights

VP, Accounting Controller Telecommunications Resume Examples & Samples

Bachelor's degree required; with MBA/CPA preferred
10+ years of accounting/finance/operations experience, with increasing levels of responsibility
Experience with the Telecommunications industry, JPM Sourcing, Third-Party Vendor management, and technology application delivery management preferred
Ability to build and motivate high performance teams with a global focus
Outstanding analytical, problem solving, process management, and presentation skills
Superior relationship management, verbal and written communication skills
Team player, able to work well with multiple Lines of Business, Third-Party Vendors, and across a wide variety of functions
Demonstrated track record of process improvement and improving controls
Proactive attitude, self-initiator, commitment to continuous learning, willing to challenge the status quo to improve processes

Oracle E-business Telecommunications Associate Partner Resume Examples & Samples

Developing integrated program management plans, managing deadlines and dependencies across initiatives, and coordination of project team activities
Defining and agreeing on deliverables and milestones
Setting and controlling scope
Communicating status and vision to client management and stakeholders
Estimating project skill requirements, and then working with resource deployment managers to identify appropriate resources and manage their integration into the team
Overall team management, including regular evaluations
Project financial management
Identifying and pursuing new sales opportunities at existing clients as well as new accounts to drive incremental signings and revenue

Analyst, Data & Telecommunications Resume Examples & Samples

Participates in the design and maintenance of telecommunications networks; resolves complex network operating problems
Diagnoses and resolves complex network operating problems with technical assistance from vendors, common carriers, and technical IT management
Analyzes performance of telecommunications network, including usage and load patterns and systems responses
Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, redundancy capacity
Directs and performs installation of telecommunications/network and test equipment
Develops and enforces policies, work instructions, and procedures in support of Company requirements
Directs project team and provides leadership in completing projects
Monitor system performance, troubleshoots outages, and manages vendors to ensure optimal system performance

Telecommunications Administrator Resume Examples & Samples

Provide telephony end-user support across our 20 world-wide sites
Respond to issues via a shared team email account and/or the Service Now
Telephony Moves, Adds and Changes in an Avaya ACD/PBX environment
Maintain monthly, quarterly and yearly billing spreadsheets
Process monthly, quarterly and yearly bills in a timely manner
Analyze bills to ensure contracted rates are being honored
Process Purchase Orders
Partner with Finance, telecom team members and business unit managers to help develop budgets and forecasts
Demonstrated computer proficiency within a Windows environment including Outlook, Word, Excel and Access
Demonstrated strong organizational skills
Demonstrated ability to project manage small-scale projects
Proven partnering abilities
Ability to meet rush deadlines
Proven understanding of telecommunication technology: PBXs, IVRs, carrier/network services
Minimum 1 year experience in call center environment
Proven working knowledge of billing, book keeping and accruals
Proven working knowledge of Purchase Orders
FOR DRC Cast Members: No more than one F/O (F=Falling Behind, O=Off track)in Presenteeism in the last six months and no more than one reprimand within the last six months
Previous DRC experience

Senior Analyst, Telecommunications Resume Examples & Samples

Consulting with Guest Contact Center leadership, develops, designs, implements and manages the various telecommunications and data systems needed to support emerging VoIP technologies. This includes the determination of systems that will support the Guest Contact Center’s efforts to re-define itself, the systems analysis to assure the systems provide the processing, flexibility and data needed to achieve these goals. The job works relatively independently from direct supervision in making decisions and recommendations needed to achieve these goals
Project manage, plan and execute all telecommunication system upgrades, uploads, backups and restores for all Guest Contact Center communication systems. Serve as technical lead/supervisor for all Guest Contact Center projects. Represent the Telecom department in operational department project statues meetings
Provide agent administration, reporting and monitoring. Provide recommendations based on the reporting statics to management to optimize resources and performance for the Guest Contact Center. Systems include but not limited to Call Management System, Call Copy Agent Recording system and IEX WFM agent forecasting system
Responsible for identifying, resolving escalating mission critical application issues the Guest Contact Center telecommunications systems. Monitor system alarms and report/escalate trouble tickets with 3rd party vendors. Oversee repair issues to completion
Provide Tier 1 system support for the Guest Contact Center and Tier 2 support for other departments and end users. Delegate work request to the telecom techs for user requests
Manage all toll free routing, call vectoring, agent skill administration for the Guest Contact Center

Supv, It-telecommunications Resume Examples & Samples

Ensures necessary tools and resources are available for staff to provide complex business issues analysis and technical solutions
Supervises the completion of upgrades for network hardware and software components, as required
Assists business units in the use and practical application of technologies and services
Assists all business departments within the organization to make sure all hardware, software, and equipment is updated and functioning properly
Plans and organizes projects and initiatives aimed at upgrading or otherwise changing IT technologies and/or services
Delegates responsibilities. Assists with guiding, mentoring, developing, and training staff to ensure optimal work performance. Recommends department standards and best practices
Installs server and workstation software and hardware upgrades. Assists with special network projects and installations

Global Telecommunications Intern Resume Examples & Samples

Assist with the roll out of Skype for Business to 1,250 users at headquarters
Assist end users with cellular device requests and questions
Assist team with tickets and requests for Moves/Adds/Changes using Telecom technologies
Participate in office moves that involve voice/data cabling changes and installs
Assist team in researching the status of phone lines and phone vendor accounts
Participate in meetings with vendors
Assist team with documentation, Visio diagrams and vendor requested information
Provide support and assistance to the Telecom team as needed
Candidate for Degree in Computer Science, Business or Information Technology
Experience with Microsoft Office 2010/2013
Experience with mobile device technology
Customer Service focused
Works exceptionally well within teams
Very resourceful and is good with time management

Telecommunications Services Specialist Resume Examples & Samples

Maintain the telecommunications system (hardware/software) for VIMS and ensure that it is functional and operational in order to minimize downtime. (The telecommunications system consists of analog, digital and Voice over IP (VoIP) connections). Monitor phone system performance and fault detection and correct problems in a timely and efficient manner
Support client requests for moves, additions, and changes by establishing voice and data connectivity and integration. Manage voicemail, mailboxes, and user accounts by programming required features. Coordinate reservations and establish conference bridge sessions
Maintain accurate voice and data documentation, including procedures, maps, lists and station/cable information. Install voice and data cabling, troubleshoot and resolve issues, and document installations. Ensure E-911 system is functioning properly, E-911 locations documented, and the E-911 database is updated. Manage Emergency Notification System of loudspeakers on VIMS campus
Develop solutions to meet the future needs of the client community. Assist in the planning for future phone and network growth. Test and evaluate vendor equipment. Enhance reliability of the telecommunications system through new and improved infrastructure upgrades, load balancing and redundancy
Provide consultative services for phone and networking support for ITNS Staff and other members of the VIMS Community as appropriate. Train clients on phone features and usage
Substantive hands on experience in managing the installation, troubleshooting, and maintenance of a modern telecommunications environment, including relevant hardware and software
Experience in Voice over IP (VoIP) systems and telecommunications protocols
Experience providing advanced support in a customer-driven IT environment
Experience in design, installation, maintenance and support of a modern telecommunications environment is highly preferred
Significant experience with telecommunications and networking systems is highly desirable

Telecommunications Systems Technician, Senior Resume Examples & Samples

Installation and repair of Network equipment throughout campus and remote UA sites
Installation and repair of analog, digital and Voip telephones
Works closely with the Network Operations team to get the network running
Performs some supervisory responsibilities for direct Supervisor when needed
Surveys and inspects existing wire and cable equipment
Assesses short term and long range wire and cable facility needs
Installs key systems and associated wire and cable
Maintains software driven telephone system
Configures software and hardware on digital systems to accommodate specific university requirements
Monitors circuits and maintains circuits at a level acceptable to university standards for efficient communications

Telecommunications Systems Technician Resume Examples & Samples

Runs fiber, configures and troubleshoots network (Cisco) equipment
Works with the UITS Network Operations team to get the network running
Develops and maintains facility records of cable equipment
Designs and modifies wire and cable conditions
Verifies equipment inventories and modifies records as required to reflect existing conditions
Installs single line sets and associated wires and cables
Installs building wire and cable
Ensures proper working order for a complex telephone system
Maintains necessary supplies
Analyzes, through diagnosis, problem areas in the telephone system and takes appropriate action to eliminate problems

Site Engineer Telecommunications Resume Examples & Samples

Responsible for installation and support in testing & commissioning of Telecom system and back bone fiber
Execute project schedule for timely completion of projects
Responsible for daily, weekly and monthly status report generation on progress
Co-ordination with client ,vendors & execution staff
Coordination with Drawing Department related to Systems Drawings
Responsible for after test configuration and asset master list along with as built drawings
Planning, Material Management, Execution & project Co-ordination at site with third party (Vendor, Client & Consultant.)
Site Interface with civil for implementation of DTS, ACIDS, PA, PIDS , CCTV and MCK solution along with implementing Telecom Network
Macro & Micro analysis of the activities involved in execution of project
Responsible for all telecommunications systems Like PIDS, PAS, CCTV, FOTS, CCS (MCLK), ACID SYSTEM, IP PHONE, Installation at Depot. and Elevated Stations
Good technical, communication and interpersonal skills

Telecommunications Electronics Technician Resume Examples & Samples

Bachelor's degree or equivalent and 2+ years’ related experience in the computer programming field or other qualifying credentials and experience or 6 years of related experience
Active DOD Secret clearance. Higher Clearance accepted
Must have experience supporting engineering, technical support, or installation with at least ONE of the below areas
Carrier Systems. This shall encompass multiplexers, ATM Switches, Synchronous Optical Network (SONET) Nodes, Transmission Security (TRANSEC) and Management and Control (M&C) requirements. The Contractor shall determine software configurations within system components to ensure mission requirements are met, to include modem settings, multiplexer configurations, and TRANSEC strap settings, as well as provide expertise in end-to-end troubleshooting of both test and operational missions
Internet Protocol (IP)/Multi-Protocol Label Switching (MPLS) Systems. This shall encompass Service Provider routers and components, to include but not limited to, Cisco and Juniper Service Provider routers and switches, Voice over IP (VoIP), Serial to IP (STI) or Circuit to Packet (CTP) edge devices, IP modems, and Ethernet/OTU encryption. The Contractor shall also have knowledge about IP network development; router and switch configurations; VoIP, Virtual Private Network (VPN) and Virtual Routing Forward (VRF) setup; serially interfacing routers or edge devices to carrier equipment; performing basic configurations using UNIX; and the integration of IP networks into the Global Information Grid (GIG)
Transport Systems. This shall encompass the fiber optic multiplexers, encryption, and the connection of IP Routers and other Carrier Systems such as SONET into the OTS systems and the Global Information Grid (GIG)
Timing and Synchronization. This shall require an understanding of jitter and drift and their impact on communications systems. The Contractor shall also have an understanding of timing references, to include cesium standard and global positioning system (GPS) derived timing, and the ability to troubleshoot timing problems in various architectures. Communications systems include tactical and strategic satellite communications as well as the terrestrial Defense Information Systems Network (DISN)
General Communications Equipment Installation. Have installation team chiefs who understand the basic installation standards taught in the [define] BIC course or outlined in [define] BICSI and Telcordia standards. Such standards include, but are not limited to, installation of equipment racks on raised and solid concrete floors, to include securing the rack in accordance with local area earthquake requirements; leveling equipment racks; providing airflow cutouts; installation of equipment in racks; and dressing of all intra-rack cabling. This also includes installation of cable ladder (overhead and subfloor); installation of C- Channel on concrete floors and walls of varying materials; and dressing of inter-rack cables. Connections to power panel main circuit breakers will be required
Cable Fabrication. This includes, but is not limited to, fabrication of MIL-SPEC power cables, coax cables of various connector types (N, BNC, TNC), data cables (to include RS-530 other special fabrication assemblies), and Ethernet cables. This shall also include testing of all cables fabricated on site using the appropriate test equipment and tools
Fiber Optics. This includes, but is not limited to, installation of fiber optic cables (multi-strand and simplex/duplex jumper cables) in external manholes and within a communications facility. This shall also include experience with cutting, stripping and terminating individual fibers; high level of experience with the use a fusion splicer; performing power loss tests; and dressing fiber cables and jumpers while avoiding exceeding the minimum bend radius

Telecommunications Auditor Resume Examples & Samples

Analyze telecommunication contracts, including telephone bill consolidations
Perform telephone line inventory and site analysis; compare bills to tariffs for retail and wholesale stores
Review, audit, and analyze the company’s current telecommunications billing and configuration, identify any discrepancies, errors, overcharges and/or misaligned telecommunications configurations
Identify and correct telecommunications inaccuracies thereby legitimizing the telecommunications billing and configuration
Investigate all aspects of telecom services including contracts, customer service records, invoice data, regulatory tariffs and how telecommunication services are interrelated and interlinked
Understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network
Collaboratively determine the direction and thrust of proposed audit efforts
Plan and implement processes and procedures supporting the telecommunications auditing theory and scope supporting the proposed audits
Perform auditing functions in a professional manner and in accordance with the approved audit regulations
Prepare formal written reports, as requested, expressing opinions on the adequacy and effectiveness of current systems
A degree in MIS, Computer Science, Telecommunications or other related technical field is desired
Substantial and proven industry experience will be considered in lieu of the degree requirement
Previous accounting and/or telecom auditing experience
Competency with Microsoft Office product suite

Account Executive, Telecommunications Client Resume Examples & Samples

Coordinate logistics and scheduling for client mobile marketing assets with regional and partner contacts
Develop integrated calendar and approval mechanism for asset use requests
Ensure support staff is adequately trained on asset set up and troubleshoot; act as liaison with client and partners for training
Coordinate implementation of key program logistics under direction of Account Manager-Logistics
Create asset implementation and use guides as required
Assist in developing and building program/asset recap reports
Participation in client meetings and conference calls
Assist in the development and implementation of soccer-related marketing initiatives
Bachelor’s Degree in a related field and 1+ year(s) relevant experience
Related internship or mobile tour experience preferred
General understanding of soccer landscape preferred
Demonstrated ability to work effectively under tight deadlines, as part of a team, and work under pressure
Detail-oriented with excellent organization skills and a demonstrated ability to initiate work (self-starter)
Experience coordinating with partners/vendors
Excellent communications skills – both written and verbal
Ability for manual labor and to lift boxes up to 50 lbs
Willingness to work weekends and nonstandard hours, as well as potential frequent travel

Telecommunications Operator Resume Examples & Samples

Perform daily quality checks and monitoring of operations and make recommendations for improvements for Customer Service
Carry out performance measurement, monitoring, and evaluation of all operators and processes to improve the efficiency for our customers
Acting as an information source and answering operator questions, assigning tasks, following up and giving instructions as needed
Practicing and ensuring compliance with that of all the organization’s policies and procedures
Communicating solutions, successes, and opportunities to the Site ISS Manager

Telecommunications Operator Resume Examples & Samples

Operates central answering telephone equipment for the hospital system. Answers incoming calls and promptly transfers an/or connects long distance calls placed through the telephone network according to departmental procedure
Provides telephone-paging services for physicians and other designated personnel according to departmental procedure. Receives and promptly delivers messages which have a medical urgency or necessity to residents, physicians and patients according to departmental procedure. Follows physician on-call procedures in compliance with Emtala guidelines
Monitors fire, emergency, and security alarms; retrieves emergency information from alarm panels; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Maintains logs of emergency calls and telephone paging. Records date, time, caller, and to whom the call is being placed in order to document that the call was completed and can be verified for billing purposes
This position requires accurate handling of on call information, messaging information, paging, proper documentation and following detailed instructions for call routing. This position is also responsible for monitoring and implementing emergency notifications and procedures. Maintaining a customized database and paging status for each member of the medical staff
Accesses patient databases via the Millennium System for correct patient information by responding to calls and noting appropriate contact information for contacting physicians. Documents discrepancies in phone numbers or other relevant information and provides correct data to the supervisor in order to make the appropriate changes. Uses patient information to access and to query patient information and provides information to the public according to departmental procedures and confidentiality standards
Completion of a high school level of course work with attainment of a high school diploma or possession of a state high school equivalency certification (GED) is required
One-year experience as a Telephone Attendant using computerized equipment is preferred
Familiarity with medical terminology is preferred
Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff
Proficient knowledge of typing keyboarding is required to operate computer keyboards to perform data entry and to process calls in a timely manner
Ability to maintain mental concentration and endure visual strain over an extended period of time
Must be able to multi-task between multiple computer software
Advanced skill level on M/S Excel
Must be able to type 35 words per minute

Director, Telecommunications Infrastructure Resume Examples & Samples

Maximizing messaging automation
New web communication technologies
User-Experience optimization
Partner with business operations and technology to lead business & technology enhancements
Provide expertise on emerging technology by developing external relationships, conducting research and being aware of what other companies are testing
Make recommendations to the Senior Management team on potential technology to test that fits into our longer term strategies
BS, CIS, IT, Engineering, CS
6+ years of experience in IT Management
Experience in leading a team
Hands on experience with Cisco Technology
Cisco UCCE experience in analysis, design, implementation including multiservice infrastructure, Cisco Call Manager, Unity Unified Messaging, Cubes
Exposure / experience with disruptive technologies and trends shaping communications such as Artificial Intelligence Bots, Natural Language Processing
Proven ability of Workforce Management knowledge and experience
Experience with MPLS networking a plus
Experience Verint 360 or Nice IEX a plus
Implementation experience with UC on UCS a plus
Experience with traditional PBXs (Avaya, Nortel, etc.) and call centers a plus

Analyst, Telecommunications Resume Examples & Samples

2-5 years of related telecommunications experience
Knowledge of the technologies, tools, and equipment used in telecommunications systems support
Proficiency in one or more specific technologies may be required, depending on job assignment
Desired
Has performed operational and maintenance, configuration and light-off testing support of AVAYA of Telephony and Unified Communications equipment (e.g. CM 4, CM 6, etc.).Work location is at St Juliens Creek Annex, Portsmouth , VA
Understands and has performed DoD 8570 DIACAP Information Assurance (IA) processes, relating to (e.g. scans, stigs, etc.)
Need to have or ability to obtain a Secret clearance

Service Desk Telecommunications Liaison Resume Examples & Samples

Troubleshoot and resolve Tier 2 & 3 trouble tickets related to advanced Telecom and connectivity issues for the FSIS/USDA
Develop and document Telecom policy and support as it relates to Service Desk operations
Coordinate 3rd party support efforts to restore connectivity issues in remote locations
Resolve Network switch and connectivity issues
Collaborate with development staff to recreate problems in the test environment
Verify with the end-user that the issue(s) has been resolved and update the ticketing system with triage/resolution specifics
Perform other duties or special projects as assigned
Must excel in a fast-paced; agile environment where critical thinking and strong problem solving skills are required for success
Identify unique or recurring customer/technical problems and provide input to management to prevent recurrence
Travel onsite to customer locations as required and/or requested
Bachelor's degree or better in the Information Technology field. Relevant IT/Service Desk experience of 5 years or more may also be accepted in place of an accredited degree
Certifications in MCP; CCNA; Security +; Network+ or equivalent experience are a plus
Experience in troubleshooting advanced connectivity issues; to include UTN; DSL; EVDO and BlackBerry Tethering
Ability and desire to provide excellent customer service to the FSIS/USDA end-user base
Strong knowledge of MS operating systems and applications; specifically Windows XP and VPN
Ability to work independently and in a dynamic environment
Ability to work days/nights; weekends and select holidays as needed
Knowledge of Outlook/Exchange; VPN and wireless technologies
Ability to work independently; as well as; in a team environment
Ability to adapt quickly to new technologies; with a good writing standard in order to convey technical direction
Strong organizational skills; ability to prioritize; multi-task and work in a fast paced environment

Telecommunications Specialists Resume Examples & Samples

Identify all aspects of telecommunications systems, vulnerabilities, and shortfalls in sustainability under varying stressful environments
Verify ground-truth of the physical topology of networks and systems
Identify external interfaces to global communications
Review and assess the telecommunications infrastructure (logical and physical) supporting the assessed site’s missions
Make recommendations to mitigate or eliminate identified vulnerabilities
Bachelor of science in electrical engineering or a telecommunications-related discipline
Experience working in a SCIF
Extensive knowledge with configuration, operation, and management of the Defense Information Systems Network (DISN) and other DoD and commercial terrestrial and satellite communications systems and networks
Master’s degree in scientific or technical field
Current knowledge of and familiarity with the following
Fiber optic distribution systems
Optical transport distribution systems
SONET/SDH, ATM, IP, and TDM protocols, equipment, and networks
Encryption systems
Experience in one or more of the following: DISN, DSN, DRSN, DMS SIPRNet, NIPRNet, JWICS, DSCS, Milstar, AFSCN, GMD, GPS, cellular, Microwave, and various other DoD and commercial architectures and SATCOM networks
Experience in conducting vulnerability assessments similar to BSA assessments

Telecommunications / Electronics Technician Resume Examples & Samples

Two (2) years of telecommunications/electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school
Two (2) years’ experience in two (2) or more of the following specialties
Experience with Microsoft Visio
Prior experience supporting US Forces Korea (USFK) programs
Some Korean language proficiency desired

Lead Knowledge Analyst Telecommunications Resume Examples & Samples

Scopes knowledge needs of consulting teams and liaises with knowledge team and/or Data & Research Services to address them
Provides customized knowledge for client work, occasionally providing client facing expertise
Acts as a thought partner, establishes credibility with consulting teams and provides problem solving and sector expertise insights
Captures, codifies and maintains knowledge content
Collaborates and maintains the development of new knowledge through participation in top priority projects and knowledge infrastructure projects, database updates, surveys, etc
Controls quality and supervises contribution or updates to existing sector knowledge database
Develops content for go-to-market materials
Promotes innovation at BCG by identifying knowledge capture opportunities
Contributes to building sector teams and suggests emerging sectors based on client demand
Advises, shares knowledge and trains junior knowledge team members
Designs the on-boarding schedule, provides day-to-day apprenticeship and coaching for knowledge team staff with guidance from Knowledge Experts
Involves in recruiting process for the practice where needed

Telecommunications Product Engineer Resume Examples & Samples

Deeply aware of the business challenges driving the transformation; understand data from VLSS and elsewhere to quantify the relative value for the investments made on transformation of processes and tools
Strategic thinker who can understand the interplay of the network, systems and process and changing business environment to see the impact of the decisions taken now on the future
Bridge the current operations to the future mode into the roadmap
Understand the Network evolution to SDN/NFV as well as Agile concepts
Master’s degree in Engineering or Business Administration preferred
3+ years of project Management experience preferred
Leadership in the industry bodies and active in the open source community preferred
Self-starter with the ability to communicate and work with senior management, technical teams and multiple diverse teams and organizations across geographies
Big picture thinking with the ability to grasp complex systems architecture and be able to connect them to user process and understand the value of the feature functionalities
Good organizational skills and the ability to manage multiple, simultaneous projects
Demonstrate analytical skills and understand complex technical issues and provide effective direction to the teams
Effective interpersonal skills include conflict management especially around competing technical approaches to problems

Telecommunications Field Service Engineer Resume Examples & Samples

Involved with the installation, expansion and support of all telecommunications hardware
Support BCM50 and Avaya IP Office for Medical Service locations
Perform adds, moves, changes to phone lines and handsets
Monitor and troubleshoot internal phone systems
Maintain and manage PBX systems, including software updates on Avaya CS1000 and Cisco Call
Participate in new technology evaluations and assist in the preparation of written results and

Telecommunications Operator Resume Examples & Samples

Minimum four (4) months multi line phones/PBX experience
Ability to read, write, hear and verbally communicate in English to the degree required to perform the job
Multi line phones/PBX experience in a hospital environment

Telecommunications Attendant Resume Examples & Samples

Vacation
Spousal & Domestic Partner Leave
Direct Deposit

Telecommunications Business Data Analyst Resume Examples & Samples

Serve as the Telecom point of contact projects requiring Telecom solutions
Serve as liaison between business leaders and Optum Technologies
Understand / Develop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX vectoring, need for speech applications, network routing) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contact)
Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)
Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomes
Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)
Maintenance and updating of the Toll Free Number database to ensure maximum data relevance and ensure usability of the application and its related report structure
Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives
3+ years of experience in telephony or workforce management or call routing (solid understanding of how call routing works)
2+ years of experience with Avaya or equivalent phone system
1+ years of experience as a Telecom Analyst
Project management skills of training or ability to demonstrate project management competence
Awareness of criticality of issues
Ability to build and maintain trusted relationships with a customer
Intermediate skills in Microsoft Excel
Bachelor’s degree in computer or business field
Demonstrate project management competencies
Ability to effectively communicate mission and objectives

Business Manager, Telecommunications Systems Resume Examples & Samples

Develop multiyear business plan to grow the Telecom business in Canada
Develop and /or facilitate relationships with customers at all levels both within ABB and within the customer
Sales coverage, to meet frequently with key personnel accounts and third party collaborators to discuss opportunities, needs and strategies for growth of the business
Aggressively follow up on all leads developing action plans
Drive growth with Account Management team for Canadian customer base
Lead the development and implementation of the account plan to include: designing the executive relationship strategy, prioritizing the opportunities, identifying a target for each solution (project) including the required resources and support for same
Develops a strategic plan to execute and achieve annual objectives. Provides quarterly updates to management and sales Team
Develop, and introduce and manage, within budget, comprehensive sales and business strategies and related activities to support telecom growth initiatives. Work with Telecoms Business Manager in Houston to determine commercial viability of products, resource requirements and potential risks. Influence decisions that may have major impact on the organization's sales, market share and financial results. In addition, cross collaboration with Operations when required to assist Telecoms business growth from Sales to final execution
Quarterly reviews follow up / alignment of the telecom business plan with the management team. Such business plan shall incorporate updates, such as: current/future competitive landscape, target accounts/projects, white spaces / opportunities, and actions to close gaps etc
As the Company's principle customer representative for Telecoms, ensure that business opportunities are recognized and the business units are positioned to take full advantage of these opportunities. Coordinate staff and resources to achieve most effective results
Establish, build, and maintain long-term customer relationships to improve the Company's opportunities for sales and profits, effectively respond to customers' needs, and ensure their satisfaction. Direct or conduct negotiations with major customers and independently introduce measures to finalize mutually agreeable contracts
Oversee and coordinate effective communications among customers and various business units to ensure accurate, consistent and timely flow of information. Ensure availability and effective use of specialized equipment for sales and related activities. Provide technical direction and presentations and advice to sales staff and promote their technical and professional development
Strong analytical, communication and leadership skills are required to evaluate a wide variety of complex information, develop imaginative sales strategies, and coordinate related sales efforts
Requires innovative strategic planning skills, in-depth understanding of the Company's technical and commercial strengths and relationships with markets
Requires ability to negotiate and successfully conclude matters of major importance
Bachelor's Degree and a minimum of 15 years’ experience in the Telecoms industry
Experience in industry to have included any combination Design Engineering & Sales for Security Systems (Access Control & CCTV)/Plant Radio/VSat/LAN-WAN-Wireless/Structured Cabling. BISCI RCDD certification a plus

Telecommunications Agent Resume Examples & Samples

Minimum of at least 21 years of age
At least 1 year of continuous PBX Operator experience or telecommunications experience, preferably in a hotel environment
Able to effectively communicate in English, in both written and oral forms

IT Manager / Telecommunications Resume Examples & Samples

Works with senior management to establish objectives and budgets for voice communications services and ensures that cost objectives are met
Establishes and manages corporate voice communications policies, procedures and standards for telecommunications hardware and software in accordance with organizational objectives
Manages services to operations throughout TCF for development of communications systems and networks, coordination of support, and problem resolution
Acts as liaison with voice services and equipment vendors to define, select, and implement communications systems
Maintains up-to-date knowledge of communications technologies and systems to support company business plans and potential future applications
Provides leadership, guidance, and training to assigned staff. Responsible for staffing and performance review; makes recommendations regarding promotions, salary adjustments and/or disciplinary action
Provides periodic management reports on achievement of goals and state of the Telecommunications network
Establishes and manages disaster recovery plan for voice communications systems throughout TCF
Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
Four-year college degree or two-year degree and equivalent work experience
5-7 years progressively responsible experience in Information Technology
6+ years experience in telecommunications
3+ years of supervisory/management experience
Direct supervision of technical staff

Senior Telecommunications Project Engineer Resume Examples & Samples

Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
Review and/or analyze and develop architectural requirements at domain level within product portfolio or team
Participate in the CoreTech (Global IT) domain governance model
Contribute to the development of infrastructure platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses
Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives. ·
Deep technical experience in Voice/VoIP/video technology planning and evaluation as it pertains to architecture design including equipment selection, systems integration, requirement specifications, requirement gathering, design selection, alternative recommendations, costing and scheduling
Experience in the design, configuration, and deployment of secure voice/VoIP systems globally
Experience managing large, complex budgets, Solid experience telecom planning/architecture development and support, strong organizational and leadership skills with experience integrating systems in large, complex, multi-user, multi-platform environments
Experience with vendor management (network products, telecommunication services, cloud technologies, operational support, and professional services) and with RFI/RFP creation
Bachelor's Degree from an accredited college or university (preferably in a IT or business related field of study) or relevant experience
Minimum 5 years of experience at a Fortune 500 company driving major infrastructure programs
Prior experience in a telecom or IT technology vendors highly desirable
Experience with the following technologies: Cisco Unified Communications Manager (CUCM), Avaya Communication Manager (ACM), Cisco Unity/Unity Connection/Unified Messaging, Avaya Aura Messaging, H.323/SIP/MGCP/SCCP, PSTN circuits (PRI, T1, SIP, analog, FXO, FXS), Unified Contact Center Express (UCCX), Cisco Telepresence, Cisco Webex/Jabber or Lync, print server technologies (Xerox/Canon/MS)
Leverages communication and collaboration to solve problems with global peers across various functions
Applies external focus – Ensures aligned with key vendors in order to pair solutions to a businesses need. This may also include cost avoidance measure needed by the business
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
Demonstrates customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

Telecommunications Operations Lead Resume Examples & Samples

Provides project management support for telecommunications projects including planning and implementing
Performs highly specialized technical tasks associated with cutting-edge technologies
Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals
Conducts site surveys, develops requirements documentation for voice/video/LAN/WAN services
Applies expert functional knowledge and experience to significant business projects or processes
Provides incident and problem management support using ServiceNow ticketing system
Monitors ticketing queues and customer support with Tier-2 and TIer-3 staff
Provides Cisco VoIP day to day O&M, troubleshooting and support
May perform business development activities, including providing technical input to proposal efforts
Provides guidance and training to less experienced staff
May serve as a technical task or project leader
May have supervisory responsibilities
Maintains current knowledge of relevant developments in area of expertise
10-15 years experience related to Telecommunications Operations
5 years of hand on experience with wiring, 66 and 110 blocks, plain old telephone service (POTS) lines, VoIP, circuit installation/ troubleshooting, and Cisco network equipment implementation and maintenance. Experience leading teams of telecomm engineers

Telecommunications IPT Administrator Associate Resume Examples & Samples

Proficient in all aspects of Telecommunications administration
Knowledge in Cisco Call Manager and Unity mandatory
Knowledge in Cisco Voice Router configurations, SRST and call routing is mandatory
Knowledge in IPC Turret Systems is a plus
Ability to read and understand call volume reports and assess capacity
Skill set planning and implementation
Knowledge of Cisco Call Center Enterprise / Express systems is a plus
Knowledge in Verint Recording Platforms is a plus
Knowledge of Disaster Recovery planning and execution is a plus
Ability to function in a fast-paced organization
Working on medium to large-scale projects as well as creating, managing, tracking, and reporting the status of such projects
Submitting weekly status reports and providing input and recommendations for all areas of service delivery improvement
Reviewing and testing new technology
Evaluates and makes recommendations
Expertise in setting and managing client expectations, with the ability to establish and maintain a high level of client trust and confidence
Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management
Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
Extensive experience providing direct support in a client-facing role
College Degree preferred or comparable technical degree
Extensive knowledge in Cisco IP Telephone Systems

Telecommunications Operator Resume Examples & Samples

Provide frontline reception services for campus telecommunications center
Maintain and reference multiple resources to provide accurate information in responding to routine and non-routine inquiries such as questions about building hours, weather, phone/office numbers, campus events, etc
Resolve customer concerns in a courteous and problem solving manner
Answer, prioritize and direct incoming phone calls to general campus switchboard
Provide information regarding correct dialing and telephone usage procedures
Assess campus telephone problems and troubleshoot for solutions or initiate repair service
Update online campus directory, reset voicemail passcodes, and update electronic information signs
Transmit and receive FAX messages containing information of a confidential nature and initiate charge-back and tracking forms
Greet and direct visitors to chancellor and vice chancellors' offices
Serve as key operator for faculty lounge copier; provide assistance, check supplies and initiate repair service
Maintain lost and found with University Police; process vending machine refunds
Screen and record key usage for offices, conference rooms, and classrooms
Two years experience working with diverse customers in person and/or on the telephone
Excellent communication skills including active listening with ability to assess and prioritize responses to general campus phone calls and walk ins
Must be able to appropriately direct visitors to offices of high-level leadership including chancellor and vice chancellors
Ability to understand technical aspects of telecommunications system

Supervisor, Data & Telecommunications Resume Examples & Samples

Oversees a team of telecommunication analysts who design, create, and troubleshoot call routing for the West Division
This position includes planning work schedules, hiring and filling jobs, assigning work, motivating, and coaching team members
Devolving comprehensive test plans, documentation, and ensuring appropriate quality control in team projects
Identifies issues and appropriate courses of action
Oversees internal Telecommunication routing and work assignments to ensure efficiency, productivity, and appropriate distribution of workload
Responsible for supervising Telecommunications Routing projects from design through implementation for internal customers, and ensure that required business needs are met
Displays a wide degree of creativity and latitude
Documents and works to improve performance of assigned employees through development, use of performance plans, and personnel performance record entries
Works with other departments and leaders to establish and facilitate new employee training programs by providing direct training, reviewing and correcting daily observation reports, and updating and modifying changes in training policy and procedures
Provides written reports and/or recommendations to Data and Telecommunications leadership regarding the progress of the department towards operational goals and objectives
Reviews customer-reported issues and determines best course of action to bring resolution to the issue
Carries out budget and finance duties and policy review; purchases division supplies
Supervises project teams and facilitates the hiring/testing process for new Telecommunication Operators

Telecommunications Certification Body Manager Resume Examples & Samples

Must have a working knowledge of TCB and NB activity
Must have good knowledge of EMC standards. For example: FCC and EN/IEC standards
Must be IT literate i.e. competent in the use of MS Office applications and experience of using large and complex databases
Knowledge of EMC Aeropsace, Military and Railway testing
Radio and EMC testing
Understanding of TCB certification process and NB approval
Minimum 5 years work experience in testing of radio and consumer products
Experience of working within a quality system
Working knowledge of other interantional approvals and certification
Degree in Elecitrical / Electronic or equivalent engineering
Masters Degree in engineering

Principal Telecommunications Technologist Resume Examples & Samples

Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, medium sized server configuration, and backup services to meet business needs
Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products on medium sized projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches
Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
Works with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions
Assists client in defining strategic technology direction for solution. Provides input in selecting business application packages and vendors
Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; recommends solutions to ensure consistency with the company vision
Works on project life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage
Researches technological advancements to ensure that information systems are continuously improved and aligned with industry and company standards; designs and provides updates to standards to enhance company solutions
May collaborate with and provide direction and guidance to other systems analysts/programmers and may act as a Project Leader
Assists in increasing the productivity and effectiveness of the organization by defining standards, best practices and promoting reuse as it relates to technology
Evaluate new/emerging network/communication technologies and their impact upon NS/EP communications and advise the OEC on strategic technology direction for NS/EP telecommunications
Evaluate highly complex data or voice networking technologies to understand their potential vulnerabilities, potential to support NS/EP telecommunications, and recommend future direction
Provide technical expertise and guidance to identify and analyze technology approaches to provide the NS/EP community’s voice, video and data need, employing commercial Quality of Service (QoS) mechanisms to the maximum extent practical
Identify cost-effective “NS/EP-unique” features to augment commercial QoS features
Conduct cost analyses to determine the feasibility of candidate approaches
Formulate technical requirements for selected technology solutions
Formulate and evaluate approaches to implementing the selected technology solution
Coordinate with industry to implement the NS/EP-unique features and to promulgate these features in standards organizations such as ATIS and 3GPP
Research technological advancements to ensure that NS/EP voice, video and data solutions are continuously improved, supported, and aligned with industry standards
Maintain currency on FCC telecommunications policy that affect NS/EP telecommunications
Maintain currency on U.S. telecommunications industry technology and services
Work in teams with Government and service provider personnel
Masters degree or equivalent combination of education and experience; PhD preferred
Masters degree in engineering, computer science, business administration, or related field preferred
Fifteen years of experience in wireline/wireless telecommunications technologies including Public Switched Telecommunications Network, TDM, SS7, IP, SDN, 3GPP LTE
Ability to obtain Enter of Duty (EOD) and Secret clearance from Department of Homeland Security
Good communication skills to communicate with clients, support personnel, and management
Good interpersonal skills to communicate with clients and management

Telecommunications Systems Technician Resume Examples & Samples

Works with the UITS Network Operations team to properly maintain the network
Maintains necessary supplies and tools needed on the job
Works with outside vendors to maintain voice/data services

Telecommunications Attendant Resume Examples & Samples

Answer incoming telephone calls and route them to the appropriate person or department in a timely and professional manner
Perform basic data entry of telecommunications invoices into company databases
Assist other departments with basic data entry and mass mailing projects
Strong telephone customer service with multi-line telephone experience
Basic knowledge of computers and MS Office

Telecommunications Leader Resume Examples & Samples

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Develop and execute Telecommunications strategies and solutions that align with Rexel’s business priorities in over 300 branches
Lead continuous improvement of the of company’s Telecommunications architecture to improve efficiency, security, reliability and enable advanced IT strategies and applications
Establish service level metrics with domestic and international service providers to drive consistent delivery of quality service
Assist the Rexel Group of companies to design and manage IT solutions and in developing and implementing industry-leading best practices, tools and automation
Identifies and drives improvement opportunities
Works closely with The Indirect Sourcing team on contracts and price negotiations
Maintains a knowledge and expertise in Telecommunications best practices and trends
Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria
Document plans, requests, activities and specifications and report on them
Design networks and systems and allocate resources as necessary
Excellent written and verbal communications skills in English
Must be US citizen or have Green Card
BA/BS in Engineering or Computer Science strongly preferred
Minimum of 10 years working knowledge of Cisco WAN/LAN/VOIP/CUCM/SIP technology
Working knowledge of firewall and security appliances
Three plus years managing telecommunications carrier relations and trouble issues
Working knowledge of network management/administration software and best practices
Strong vendor management skills with experience in a predominantly outsourced environment
Solid architectural skills in LAN and WAN networking technologies, video, fixed and mobile voice telephony
Experience working with and leading cross-functional, geographically dispersed project teams and working within a hybrid internal and outsourced environments
Ability to manage multiple priorities and create effective delivery schedules based on business needs and technical requirements
Certifications or equivalent experience: CCNA, CCNP

Industry Manager Telecommunications Resume Examples & Samples

Position Esri as a leader in the rapidly evolving telecommunications industry
Forecast and evaluate industry trends using a variety of data and proactively develop solutions and messages to address key business issues, drivers, and growth opportunities
Design, manage, and execute industry marketing programs including plans, budgets, and results reporting
Share knowledge about competition and customer requirements to enable Business Development teams to be more effective
Work with international distributor and partner channels to support events, programs, and joint value messaging
Develop strategic partnerships with major industry suppliers
Drive incremental demand within key industry segments
Develop regular cadence of content (webinars, case studies, collateral, social media programs, website, and events) that improve lead flow across priority segments
Publish compelling customer content (videos, case studies, reference materials) that demonstrate credibility and support sales
Support strategic sales opportunities as the subject matter expert and work with account managers to drive penetration in key accounts
Work with channels and sales enablement team members to ensure awareness of industry marketing programs (messaging, positioning, assets, training, and sales tools)
Keep abreast of global industry trends, issues, and the latest changes in the regulatory environment
Understanding of the ArcGIS platform and how it relates to the telecommunications sector industries
Experience working with GIS
General knowledge of spatial analysis and how it is used for problem solving
Results oriented; ability to write and craft smart, attainable, realistic, time-driven goals with clear lead indicators

Senior Telecommunications Administrator Resume Examples & Samples

Perform system administration on the most complex enterprise telecommunications systems, including Cisco Unified Communications Manager, Cisco Unity voicemail, Cisco Presence, Cisco Unified Contact Center Enterprise, Aspect Unified IP, and Aspect Advanced List Management. Provide end user support by resolving telecommunications move/ add/ change requests and trouble tickets within established service levels, using ServiceNow as the management tool
Troubleshoot, analyze, and resolve telecommunications systems alarms and problems in accordance with enterprise-wide Service Level Agreements
Implement new telecommunications voice systems and voice network services, and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing
Apply knowledge of telecommunications voice technologies to identify and provide solutions for business needs. Work with various business groups to understand future/growth needs, translate these needs into requirements, and contribute to the design of supporting solutions
Perform capacity planning and reporting, and operational system maintenance tasks including patching, and proactive resets and reboots to ensure maximum operational efficiency
Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network
Provide technical guidance, mentoring, and cross-training

Product Owner Big Data for Telecommunications Resume Examples & Samples

Responsible for the success, quality and timely delivery of a product in the whole product lifecycle as defined in the portfolio
Document requirements with valid use cases and real business examples
Prioritize the backlog items based on customer and user needs and define the viable scope
Develop and drive the product vision and roadmap
Provide a holistic overview on the overall product backlog and ensure that the Product team and the related Scrum team have a comprehensive understanding of the product backlog
Set up the collaboration with the colleagues within the cross-functional team and contribute to all tasks of this team
Definition of Telco industry-relevant big data applications
Close cooperation with global Telco product owner and Telco solution management
Representation of Products & Innovations on customer events like Industry Advisory Councils, User Group meetings, SAP Forums (focus on Service Industries, but also for the complete SAP Strategy)
Management of product-related customer escalations
Represent your topic to internal stakeholders, customers and partners and actively seek their feedback and synthesize requirements into executable deliverables
University degree in computer science, business administration, engineering or similar qualification
Experience in delivering SAP Products & Solutions in development organizations
Sound knowledge in technology trends and thought leadership to drive product vision and road map
Proven ability to inspire and influence customers, partners and colleagues in the team
Ability to network across the organization, the desire to learn, innovate and explore
Ability to drive backlog from different (often conflicting) inputs
Strong personality and very good communication skills also in executive environment
Flexibility / proven ability to work under pressure
Strong analytical skills , especially in statistics and data science
Fluency in English and in German (written and spoken)
Knowledge in HCP/XSA and/or Big Data
Knowledge in Telecommunications industry, implementation or running solutions for the Telecommunications industry and the TMForum industry standards (eTOM, SiD and TAM)
5-10 years work experience
3-5 years deep direct work experience in development projects ideally in an agile development environment, customer co-innovation, strategy, development partnerships and development projects

Manager of Telecommunications Engineering Resume Examples & Samples

Responsible for the design and implementation of a long term Carrier, Voice, and Call Center Technology
Responsible for the creation and update of the Telecommunications and Call Center multi-year roadmaps and technical Blueprints
Responsible for all, VoIP, voice video, and call center technologies including IVR, ACD/PBX and connectivity to outsourced international contact centers and partners
Engage and lead communications with business stakeholders and external IT partners
Plans, designs, voice system and call center systems, working closely with Production Support Services for continuous improvement opportunities
Designs enhancements for improved systems availability and performance based on Production Support recommendations in step with the Enterprise Architecture and Solutions teams
Researches, analyzes and recommends the implementation of software or hardware changes to rectify any operational deficiencies or to enhance systems performance
Accountable for ensuring the appropriate level of security of communications systems. Develops engineered solutions for provided security guidelines. Ensures appropriate encryption requirements are applied
Negotiates contracts with vendors, monitors cost effectiveness, and recommends upgrading of appropriate systems per Roadmap and Architectural directions
Develops and evaluates teammates, in concert with the Production Support and Architecture Solutions teams to ensure awareness and certifications of appropriate technologies
Minimum 15 years of experience in data & voice network technologies and at least ten (10) years of supervisory experience
Experience working in financial industry and familiarity with regulatory compliance desirable
Previous hands on experience with international network, voice, video and unified communications technologies
Must have excellent customer service and business engagement demonstrable skills
Outstanding written and verbal communication skills, including executive presentation skills
Ability to collaborate, influence and motivate cross-functional teams
Demonstrated success in leading large, complex projects within budget and meeting deadlines
Experience in ITIL processes and framework preferred
Proficiency in managing large, complex enterprise communications services – Routing, Switching, VPN, SD-Wan & SDN, Avaya Voice Platforms, and Cisco Networking
Proficient in working at an Enterprise level with Tier-1 telecommunications carriers
Proficient in managing enterprise and call center technologies for voice networks; experience with Avaya PBX & ACD, VOiP & SIP
Must have experience in maintaining call center software in a 7/24 large scale international environment with a large, diverse user population
Provide after-hours engineering support for the Production Services teams via escalation as needed

Telecommunications Administrator Resume Examples & Samples

Act as primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. Aircards, Cell phones, iPhones, iPads, iPods, Androids and wireless data)
Evaluate and make recommendations for all aspects of mobility including MDM software, devices, etc
Actively engage in the continuous review of content, solutions, or alternative processes that will improve the customer experience or our operational efficiencies
Manage wireless vendor relationships, tracking tasks, costs and credits
Manage IBM Maas360 MDM software solution
Program new Smartphones and Tablets on IBM Maas360 MDM software
Oversee and report on wireless inventory and make recommendations to adjust levels
Review contracts and benchmark against current market rates and tariffs and contracts
Provide VIPs one-on-one (white glove) support, as needed
Receive, prioritize and respond to incoming calls, Service Now tickets and/or emails regarding equipment and/or connectivity problems daily
Provide basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
Oversee support of mobile device applications, as required
Design, maintain, and distribute monthly reporting for wireless analysis
Maintain Accurate Wireless Inventory at all times
Minor projects involving Landlines
Basic support for Cisco Call manager (new hires, MACD, Name changes, password resets)
Provide off hour systems support
Other duties related to Telecommunications, as assigned

Telecommunications Auditor Resume Examples & Samples

Provides telecommunications expense management services to clients on a recurring basis. Serves with accountability and responsibility to act in the client’s interest to manage and reduce telecommunications costs
Supports the system-generated performance of extensive telecommunications contract compliance audits including documenting all disputed charges
Uses NexTEM software to identify invoice and audit exceptions and follows standard remediation processes
Documents services in the client’s network and may participate in audit and documentation of services during initial inventory discovery and configuration projects
Files billing disputes and change requests with telecommunication service providers, reconciles dispute filings and provides client reports
Documents all disputed or opportunity items in NexTEM Savings Module for tracking and reporting purposes
Ensures that contract terms/prices are correctly reflected in system in order to perform audits and delivers scheduled dispute reports. Takes point for contract rate loading activity
Interacts on a routine basis with key members of the client’s vendor account teams, conduction and/or participating in meetings to review open billing issues as needed
Utilizes back end database application to perform database queries to support telecommunications expense audits
Utilizes custom reports to support data requirements for telecommunications expense management auditing and other deliverables

Manager, Telecommunications Resume Examples & Samples

Manage and lead the SHC Telecom and Messaging teams including but not limited managing the day to day activities and support processes
Manage staff and all related responsibilities including, but not limited to, time keeping, performance evaluations, and mentoring a successful career growth
Leadership role in managing multi-vendor environment to ensure that production issues are resolved in a timely manner, as well as follow up on the long term corrective actions identified
Create and view trend analysis reports in order optimize performance or implement process improves that will lead to improved stability and availability
Work with the other IT teams incorporating them into the existing production support policies and procedures in place and keep them engaged in developing enhancements to processes and procedures
Develop reporting metrics for monthly status to the CTO, CIO and other senior leaders to better address demand and resource management
Manage and provide support for the maintenance, updating, modification, troubleshooting, and assessment of the Cisco environment
Manage the evaluation, testing, installation and configuration of Steward's Cisco environment, including analyze and test software for interoperability and compatibility with the desktop and complex network and other components of the IT infrastructure
Assist users and other technical staff to perform testing and problem analysis for any application issues included in this role
Administer various tasks for high visibility projects ensuring that the appropriate support structure is in place
Work with Third Party Vendors during implementation and trouble-shooting of application issues and problem resolution ensuring that the proper long term strategies are in place
Assist in evaluation of business needs for end users and recommend IT application solutions in accordance with Steward platform standards
Occasional after hours and weekend work to perform tasks that cannot be done during business hours
Remain on call supporting the SHC Telecom team
Participate as a member of IS project Management Teams as necessary, execute project deliverables
Participate in IS Crisis management rotation
Excellent organizational skills and ability to follow direction
Strong ability to effectively monitor and manage Service Level Agreements including executive level reporting and analysis for monthly and quarterly business reviews
Demonstrated experience building and managing strong customer relationships and operations
Excellent customer service, problem solving and conflict resolution skills
Ability to manage multiple, simultaneous projects and work streams
Proven team player with outstanding interpersonal and communication (written and oral) skills
Ability to express ideas concisely and clearly, orally and in writing
Exceptional analytical and process development skills
Ability to motivate others to perform
Good Analytical Problem solving skills and strategic thinking
Ability to prioritize projects and daily workflow
Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts

Telecommunications Administrator Resume Examples & Samples

Troubleshooting experience (software and hardware experience)
Must live in or be willing to reside in Springfield, MO
Basic understanding of networking
Experience with Avaya Contact Center
Experience in Tip/Ring telephone installation
Knowing and understanding Telephony cable counts
Experience with VoIP and SIP telephony
Understanding standard Ethernet cabling based on BICSI standards
Basic understanding of Key systems specifically Norstar and AT&T Partner systems

Telecommunications Resume Examples & Samples

Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
Ordering all necessary carrier services through our Service Provider Partners for project
Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
Experience in Telephony migrations
Experience in SIP trunks and MPLS circuits
Experience working with multiple carriers – Century Link experience is a plus
Experience managing site migrations from a legacy voice environment to a Unified Communications telephony environment (this is most important skillset)
Working knowledge of PM principles, e.g., PMI, PMBOK, etc. PMP certification is desirable
Experience with advanced voice technologies and concepts, including unified communications, call center environments, messaging platforms ,and paging systems
Strong ability to lead, manage and coordinate complex team
Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both
Bachelor’s degree in business, or related field or equivalent combination of education and experience in a technical capacity
Requires good decision making skills, leadership abilities, interpersonal skills and the ability to work independently
Proficient with Microsoft Office Suite as well as experience in carrier service delivery platform
Requires a broad range of general business background and solid problem solving and planning skills
Should be proficient with computer-based reporting and analysis
5+ years of experience in the telecommunications industry
Relative to managing project workload and resources as assigned on a per project basis

Telecommunications Attendant Trainee Resume Examples & Samples

Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence
Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 WPM), and basic computer (PC or MAC) skills
Ability to communicate clearly, concisely and effectively with staff and management
Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting
Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system)
Polished and courteous telephone manner with clear speaking voice
Excellent speaking, writing and spelling English language skills
Ability to work any and all shifts (Day, Swing, Owl) any day of the week
Ability to sit for up to three hours at a time, and to use a headset
A high school diploma is required

Telecommunications Resume Examples & Samples

Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings
Install network racks and cabinets in server rooms
Ensure that safety and incident reporting procedures are followed
Complete detailed and accurate paperwork
Interact with customers and prospects, ensuring all inquiries are handled professionally
Travel and overtime may be requested with this position on an ad hoc basis
Post-secondary education in electrical, telecommunications, electronics, or equivalent
Flexibility to work in a variety of environments, from construction sites to finished corporate offices
Comfortable working at heights
Excellent written and verbal communication skills, with keen attention to detail
Must be bondable and able to pass a background check

Information Technology Telecommunications Technical Analyst Resume Examples & Samples

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree
5% Approves vendor/contractor recommendations for upgrades to existing PBX and/or Key Systems or services that will improve performance in state agencies' telecommunications systems or services, correcting deficiencies or increasing operational efficiencies through additions or reconfigurations of equipment hardware or software; or that will expanding capacities needed for system growth
5% Supports the Network Services Help Desk regarding technical problems with ISDN equipment and PRI, SIP Trunking, and Hosted IPT services. Consults with agency and/or phone company in resolving problems. Support Customer Service and Voice Processing sections to resolve system problems and design of Digital Services. Research requests and provide appropriate response or escalate manager. Receive calls from user agencies for support in emergency situations concerning their Digital Centrex Service
5% Receives training from Manager and Senior Technical Analysts and by attending national industry meetings and by attending webinars; maintains professional contact with industry peers; reads technical documentation
5% Manages assigned projects and services as the interface/liaison/coordinator between the agency and service/equipment providers. Responsible for project status reporting, problem notification, escalation, and resolution, project completion and acceptance
5% Responsible for the timely completion and quality assignment projects from the date of project assignment to close out. Report routine project status on a timely basis to Network Services's Procurement Project Manager and any problems or delays immediately to the supervisor and to Network Services's Procurement Manager. Upon request, provide project information to your supervisor, Network Services's Procurement Manager, Procurement Officer, Contracts Administrator, Procurement Manager, and others necessary. Convey requested information utilizing project management skills and techniques and for knowing and utilizing Network Services policies and procedures relating to project management

Information Systems Telecommunications Systems Specialist Resume Examples & Samples

Provide trouble-free voice and faxing capabilities to RadNet’s clinical operations teams and other team members
Troubleshoot and repair hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers, etc
Install and troubleshoot telephony software applications
Work with Voice and Data Service Providers (ISPs)to plan and deliver various telecom solutions
Coordinate with 3rd party vendors to repair/upgrade telecommunications equipment
Provide Level 3 Technical Support, and travel as needed to remote facilities within California (for physical troubleshooting, projects, and task assistance)
Work with members of the IS Infrastructure Telecom team to plan and deploy telecom solutions
Fierce determination in the pursuit of keeping customers productive and satisfied
Intricate knowledge of Telecommunications Switch Hardware
Ability to diagnose and repair voice equipment
Detailed knowledge of Voicemail system and ACD (call center) programs
Detailed knowledge of software applications used nationally. Resolve problems and make improvements with those applications
Skilled in Networking concepts
Ability to explain technical concepts and strategies to non-technical personnel
Skilled in exercising a high degree of initiative, judgement, discretion and decision-making to achieve department and organizational objectives
Ability to share information effectively and provide appropriate direction to complete necessary tasks
Ability to maintain professional judgement and stand by decisions under pressure
Excellent organizational, time management and communication skills
A valid and unrestricted California State Drivers License, a clean driving record within the last 7 years (no SR-22), and reliable transportation
Flexibility and ability to provide after hours support as needed (for off-hour maintenance, emergency troubleshooting, etc.)

Telecommunications Field Technician Resume Examples & Samples

Installs, programs, and troubleshoots 4G/LTE and VSAT-based communications systems, intercom / PA / phone, computer systems, routers, switches, WAPs, etc. with minimal oversight
Conducts pre-installation site surveys and plans equipment mix and coordinates installations / upgrades
Performs QA/QC of installations; makes adjustments to equipment to ensure operating efficiency
Fabricates required RF and interconnect cables (Ethernet, RF, low-power)
Performs technical training for district and customer personnel
Assists sales team
Travels within assigned area
Works a rotating on-call schedule
Mastery of advanced cellular and satellite-based telecommunications principles
Understanding of basic IP and networking concepts
Proven customer service skills
Basic sales support

IT Telecommunications Mgr Resume Examples & Samples

1) Build and foster strategic business relationships and represent the IT organization when collaborating with Operating Company and Business Unit leaders
2) Provide safety leadership and compliance without exception; enhance a strong safety culture
3) Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented
4) Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception
5) Ensure ongoing reliability of the Information Technology infrastructure
6) Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit
7) Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers
8) Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth
9) Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company
10) Prioritize and direct area work activities, and optimize utilization of resources
11) Manage resources to provide safe and timely service restoration during storms and other outages
12) Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed
8 or more years of Telecommunications/IT experience, demonstrating steady progression in responsibilities
0-3 years of direct supervision experience (in addition to any experience identified above)

Telecommunications Tech Lead Resume Examples & Samples

Must possess excellent customer service skills. (5%)
Ensure all safety rules and regulations are followed by the team. (5%)
Performs other duties and assignments as required. (5%)
Approximately 3-5 years’ work experience in the telecommunication field, installing, trouble shooting, repair, splicing, terminating and site surveys
Knowledgeable in the use of power tools and test equipment
Knowledgeable in reading drawing and understanding the communication installation process
Knowledgeable to act on unique or recurring customer problems

Voice Engineer, Telecommunications Resume Examples & Samples

Design, configure, test, and verify routers, switches, and other network devices for use at the clients’ remote location(s)
Design, configure, test, and verify 3rd Party MPLS, GRE, and NAT redundancy solutions for clients
Design, and configure BGP, Route Maps, VRFs and Prefix-lists to allow for peering and route filtering in hosted core router infrastructure (Cisco and HP)
Design and configure OSPF, EIGRP, HSRP, LLDP, Access-Lists, VLANs, DHCP and QoS protocols
Be an escalation point for the NOC and Account Managers for existing clients
Place data center cross connect orders for 3rdparty Telco landed circuits
Troubleshoot network and Telco issues including but not limited to call quality, network design, 3rd party MPLS, analog gateways, IP phone firmware, and discovered carrier network issues

Telecommunications Tech Resume Examples & Samples

Installs, replaces, trouble-shoots, tests, repairs and maintains telecommunication equipment and hardware supporting networks
Installs, replaces, trouble-shoots, tests, repairs and configures wireless access points and participates in surveys, mapping and documentation
Configures and maintains phone switches. Performs telephony moves, additions and changes. Performs maintenance and upkeep of telephone instruments
Trouble-shoots and performs switch configurations, port consolidations and installs switches, routers and components on equipment racks
Provides customer and operational support. May work with outside vendors to coordinate support for existing and/or new devices and systems
Collaborates with members of department work groups to provide internal work status updates and reports as required to meet customer satisfaction initiatives
May provide assistance in the field to lower level technicians and reinforce training

Telecommunications Tech Resume Examples & Samples

Four years experience in Telecommunications Installation and Maintenance
Four years experience in the following disciplines/equipment
Telephone/Network Switches
Networking, Routers, Hubs, Repeaters and Bridges, DSU's
Wiring/Cabling
Video Systems
Fiber Optics
UHF/VHF/Microwave
Transmitters, antennas
Ability to speak, read, and write English
Formal classroom education equivalent to Navy "C" School or vocational school with formal training in the field of electronic equipment maintenance and equipment manufacturer training
Possess a valid state Driver's License
Possess and maintain a DoD clearance
Must maintain current CPR/First Aid certification
Tower climbing training
IA Awareness training
DoD 8570.1 Approved Baseline Certification for IAT Network+
Fall Protection Safety & Rescue Certification – Received 6 months within hire

Analyst Telecommunications Resume Examples & Samples

Manages the day to day operations for the telecommunication systems for the corporate campus and all corporate locations
Coordinates with internal teams for all projects related to telecommunications needs
Manages vendor relationships for voice services vendors
Takes an active role in improving the department by addressing issues timely and thoroughly
Identifies methods for better work performance, ways to improve products and/or services, etc
Partners with the various departments for the on-boarding needs of personnel and new locations
Constantly improves the uptime and documentation of the telecommunications products
Understanding of voice technology
Vendor Management
Ability to working with little or no supervision
5+ years in the telecommunications industry or similar role
5+ years experience with medium to large telecommunications solutions

Lead Analyst, Data & Telecommunications Resume Examples & Samples

Serve as technical lead to Telecom Design and Delivery team
Lead team-related projects using project management techniques
Design solutions to meet business requirements
Interface with internal customers to define and document requirements
Demonstrate and encourage a team environment with team members
Work alongside and ensure mentoring of other Telecom support personnel to ensure they are acquiring the necessary skill sets to perform their job functions and meet departmental goals
Serves as escalation point for Telecom Analysts to solve complex technical problems
Identify chronic problems, conduct root cause analysis, and recommend and implement solutions
Analyzes performance of telecommunications network including usage, load patterns, and systems responses
Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, and redundancy capacity
Directs and performs installations of telecommunications/network and test equipment
Work with senior business management to create business cases, cost basis analysis, and ROI models for major telecom capital expenditures
Develops work instructions, procedures, and policies in support of company requirements
Directs project teams in completing projects
Monitors system performance, troubleshoot outages, and manages vendors to ensure optimal system performance
Leads Vendor Management: meets with vendors to understand new technologies, works with vendor to resolve complex or high priority issues, and works with vendor to obtain quotes for purchasing / procurement process
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Telecommunications Agent Resume Examples & Samples

Promptly answers telephone calls using positive and clear English communication. Listens to ascertain the correct extension and information. Reads and uses a moderately complex computer console, directs calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions
Transcribes complete and accurately spelled messages and repeats information to verify accuracy. Inputs and retrieves messages from the computer as requested. Reads and verbally recites exact messages for guests
Acts as dispatcher for security, guest services and property operations employees. Provides timely information to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc
Receives wake up call information, carefully inputs information into the automated wake-up system and verbally confirms time to guest
Briefly answers basic inquiries, e.g., time, extension numbers, outlet hours, etc
Immediately answers the emergency line, listens to details to identify nature of problem and responds appropriately in accordance with established procedures. Initiates emergency response as necessary and legibly document pertinent details
Remains calm and polite especially during emergency situations and/or heavy hotel activity. Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment

Telecommunications Admin Resume Examples & Samples

Performs local, long distance, and date communications billing analysis
Conducts rate analysis and review per contract specifications
Responsible for all requests to move, add, or change voice and data services for corporate office
Provide adhoc reporting for management needs and division office requests
Troubleshoots all voice and data service interruption and coordinates actions with vendors and IT personnel to correct
Certifies telecomm bills and forwards to AP Clerk for payment

Telecommunications Admin Resume Examples & Samples

Ability to work on multiple projects simultaneously/project management experience
Bachelor's degree or equivalent work experience in health care related knowledge or experience and/or in Telecommunications
Experience with Nortel/Avaya Multi Group PBX
Experience with Avaya System Manager and Session Manager
Experience with Nortel Call Pilot or Avaya Modular Messaging
Have understanding of DSL technology for installation and troubleshooting
Have working knowledge of T-1 circuits
Experience with T-1 test equipment
Experience with large telephony PBX installations

IT Telecommunications Resume Examples & Samples

This is an office position with some travel required
Travel and expenses will be reimbursable for business related travel
Responsible for the planning, architecting and project scoping of telecommunication networks to meet the current and future Transmission, Telecom, and Distribution bandwidth requirements and protective relaying schemes
Will interface with the multiple Transmission teams; such as P&C, Transmission Line, Project Management, Field Services, System Planning; on an interactive and ongoing basis to determine network architectures for current year and future projects. Will also work closely with Telecommunication teams and other BU Partner teams
Develop standards such as determine the best practices to utilize OPtical Ground Wire (OPGW) and All Dielectric Self-Supporting (ADSS) fiber routes and help develop other standards when required
Project scoping and estimating with BU Partners and drive the dependency back into the Telecom planning of projects and resources
Coordinate and discuss the new plans with the various IT Teams such as Telecomm Engineering, SCADA Engineering, Network Engineering, Telecom Construction, IT Projects, and IT Transmission Demand
Will work closely with other IT Telecom Engineering and IT Telecom Operations groups to properly scope and estimate Telecommunication services to AEP’s various business units
Responsible for the budgeting and accounting for the group and participates in the capital planning and forecasting with IT Telecommunication management team
Develop, coach and motivate a strong team of engineers and network analyst by setting clear expectations of roles and responsibilities, providing feedback and holding accountable via monthly reviews and performance coaching
8 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)
10 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)

Telecommunications Agent Resume Examples & Samples

Answers basic caller inquiries, e.g., time, extension numbers, outlet hours, etc. with courtesy and professionalism
Remains calm and polite especially during emergency situations and/or heavy hotel activity
Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner
Ability to read the English language to fully comprehend and communicate clearly all guest messages
Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees
Ability to type 35 words per minute and spell correctly to accurately input and record information
Ability to lift and carry a maximum of 50 lbs. for 60 feet to refill paper supplies as needed

Telecommunications Administrator Resume Examples & Samples

Provide telephony Engineering support to the Call Center and Business user community
Provide support to both on site and remote users
Hands on trouble shooting of all Telephony Applications and infrastructure related issues
Perform System Administration on the Interactive Intelligence (I3) Telephony platform
1-2 years Telephony Engineering experience interacting with end-users in a call center environment
Ability to communicate clearly and effectively with end users
Strong Information Technology aptitude

Telecommunications Coordinator Resume Examples & Samples

Level of decision making: Primarily routine tasks
Has contact with: Inside / Outside company
Supervision: Does not directly supervise or manage others
Physical Requirements: Frequent standing or walking
Responsible for Billing Operations which includes maintaining call accounting system, daily back-ups, monthly back-ups, maintains directories, and tenant/media department mark-ups
Maintains the monthly tenant/media billing and all events billing. Ensures all equipment and installation charges are applied appropriately
Coordinates moves, adds, changes and troubleshoots and schedules Telecom technicians
Daily includes answering help desk line, maintaining Telecom help desk email. Interfaces closely with end-users and external customers
Logs and reviews all vendor bills (telephone, equipment, wireless, audio, etc.) and reviews for accuracy of charges for all AEG affiliates and submits into AP systems for Management approval
Maintains accuracy of all departmental documentation, departmental procedures, order forms, emergency books, and purchase order logs etc
Creates and maintains orders forms for various Telecommunications requests from all sites
Will occasionally assist technicians in the field
Will assist with credit and collection of billing issues as needed
Assist Sr. Director of Telecommunications with special projects, daily tasks, and resolving issues as required
A minimum education level of: High School diploma or equivalent
Two years of Telecommunications related work experience preferred
Switchview/Avotus call accounting system preferred knowledge or other call accounting software
Knowledge of Nortel Telecom equipment a plus
Must be proficient with Microsoft Word, Excel, PowerPoint and Outlook
Ability to read, listen and communicate effectively in English, both verbally and in writing
Must be a team player, possess excellent written and oral communication skills, excellent interpersonal skills and be a self-starter
Ability to work evenings and weekends and/or holidays & overtime as required
Must be able to bend, kneel and crawl
Must be able to lift up to 50 lbs unassisted

Architecte Thermique de Satellites de Télécommunications Resume Examples & Samples

Working with all the teams involved in the telecommunications satellite manufacturing process (customisation, architecture, AIT, launch vehicles, operations, etc.)
Synthesising and checking the technical definition and satellite validation, particularly taking into account generic rules for "Eurostar" products
Checking the thermal testing and engineering plans and results for the satellite components
Contributing to the development of the satellite thermal testing plan, drawing up the thermal specifications, participating in satellite thermal vacuum testing and making the decision concerning the thermal qualification of the satellite
Participating in satellite positioning
Being responsible for meeting cost objectives for the thermal part of the project
Playing the role of the customer for the detailed simulations and analyses to be performed by the cross-functional departments and checking their correct performance (technical, costs, deadlines)
You have an Engineering degree (or equivalent) in telecommunication or a related discipline
You are familiar with Lean in engineering, as well as CM fundamentals and CM planning
Good knowledge of system architecture
Interest in teamwork
An advanced level of English

Telecommunications Resume Examples & Samples

The Technician will act as the primary point of contact for the customer and the Black Box Program Management Team. Principle duties and responsibilities include the following. Other duties may be assigned
Maintain and monitor the Avaya VoIP telephone system and Avaya S8800 servers, Gateway 450 (G450) gateways, CM and subtending systems for faults, line and trunk troubles
Coordinate service orders and other installation and maintenance of all telecommunications equipment including the VoIP telephone system and analog telephone instruments and the Avaya voice mail systems including programming changes related to telephone features, physical telephone moves, add, and/or changes, and removals
Maintain the site(s) cable and wiring plant between the Main Distribution Frame (MDF) and the workstations as well as to the floor and main telephone closets
Provide on-site phone line and VTC support/services including training for employees in the use of telecommunications services and follow-up training to others as required
Maintain inventory of all lines and telephone equipment and teleconferencing equipment for all sites
Troubleshoot problems and represent the USEPA’s concerns to outside agencies and companies
Serve as the primary contact for videoconferencing equipment questions and support throughout the Region to set-up calls, coordinate bridges, troubleshoot problems and/or issues related to the VTC equipment
Maintain, initiate and operate all video conferencing equipment. Set up and test all VTC equipment prior to the event and provide support for connecting to participating locations. Analyze and troubleshoot the systems to resolve issues encountered
Provide system administration and maintenance for the voicemail system. This includes programming and changing mailbox profile, classes of service, and system parameters. Provide technical assistance to voice mail users, including answering questions and providing individual new user and group training in the use of services and features
Serve as general telecom providing all technical assistance for any problems encountered by customer personnel with the use of Voice Mail, telephones, Polycom sets and VTC equipment
Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
Perform equipment inventory, maintenance of supply and distribution for telephone instruments, headsets, Polycom sets, video conferencing equipment and other telecom-related equipment as necessary. This also includes informing the customer when inventory is running low, doing market research and providing specifications for the purchase of additional equipment and recommendations of new equipment for all sites as necessary
Bachelor’s Degree in Engineering, Information Technology, Computer Science or related field, or 4-8 years of equivalent, relevant experience
Must have completed or be capable of completing a Tier 2 / Moderate Background Investigation (MBI) conducted by the Office of Personnel Management (OPM)
Ability to successfully handle multiple priorities simultaneously
Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives
Excellent computer skills and proficiency with Excel, Word, Outlook
Ability to work extremely flexible hours and support on-call duties and shift work may be required

Telecommunications Operator Resume Examples & Samples

Answers and routes calls received by the main Hospital telephone number
Provides patient room and visiting hours information assistance to callers
Pages authorized personnel overhead and/or on paging system
Monitors all emergency alarms and dispatches appropriate response teams
Maintains appropriate logs and records
Provides access to telephonic interpreter services for callers with limited English proficiency
Ability to work additional shifts, as needed
Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress

Telecommunications Attendant Resume Examples & Samples

Previous customer service/clerical experience
Working knowledge of Microsoft Office software
Prior experience with automated, multi-line telephone system
Prior medical/ healthcare experience

Telecommunications Financial Analyst Resume Examples & Samples

Prepare cost allocations for Telecom provider bills and coordinate with A/P for matching to invoices
Maintain account level tracking files to analyze billing data for accuracy, trends and contractual compliance
Maintain offline master tables of defined business unit, expense cost centers and accounts by shared account provider and type
Update changes for cost centers, locations and other key identifiers per division controllers’ requests
Communicate change requests to various IT support areas and ensure completion to not impact cost allocation accuracy
Assist IT resources in identifying services by vendor accounts
Work with vendors on any billing errors or disputes
Minimum of a High School Diploma required
1-3 years of work experience preferred

Telecommunications Supervisor Resume Examples & Samples

Building/proposing the budget for area of responsibility
Managing and tracking all expenses associated with for area of responsibility
Reporting of financial status in accordance with IT Finance templates and identifying cost-saving opportunities
Evaluate opportunities in consolidation of billing, elimination of multiple vendors for same services; and process improvements to facilitate the efficient and effective use of relevant telecom services and billing functions
Defines and negotiates service level agreements with vendors and Fujifilm affiliate companies
Monitor overall vendor performance and negotiate improvements as required
Identifies reoccurring support patterns, develops corrective actions and alternative solutions. Identifies the cost and impact and implements improvements
Reports on key metrics for system performance, capacity and utilization to management on daily/weekly/monthly basis (or as requested by upper management)
Work with IT infrastructure & PBX Cloud teams on contract negotiation and analysis, and cost savings opportunities where appropriate
Continually work with Infrastructure and Network staff to identify circuits which need to be cancelled to realize savings
Supervise Telcom Expense Analyst and work closely with Telcom Coordinator
2 to 3 years of IT work experience including working with internal IT and external vendors responsible for infrastructure/network/telecommunications operations and support in multi-platform environments. Experience with third party telecom invoice processing systems

Senior Telecommunications Expert Resume Examples & Samples

Existing TS/SCI with FS Poly
A minimum of 8 years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration
Must have at least 8 years of hands-on practical experience in either inside or outside plant operations with a fiber optic transport-based network
Within the last 15 years, a minimum of 5 years experience in at least five (5) of the specializations
O Modern Tele-communications System and Networks
15+ years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration

Telecommunications Certification Body Manager Resume Examples & Samples

To manage and grow the TCB business, working closely with the global network ensuring KPI’s (key performance indicator) are achieved
In addition to manage the Radio Telecommunication Telephone Equipment (RTTE) & Notified Body (NB) activity ensuring KPI’s are achieved
To manage the testing and approvals business and gain new accreditations in accordance with business objectives in new areas of testing e.g. EMC, Radio, Automotive, Aerospace, Military, Railway and Product Safety
To deputise in absence of the operations manager
To review, upload and appoint TCB grant approval ensuring KPI’s are achieved
Develop and train individuals within the UK and SGS network to maintain and grow the technical competence
Attend applicable TCB meetings via telephone conference and face to face meetings by US government FCC to maintain and keep up to date with FCC rules
When required work with UK marketing team to inform customers of changes and new developments in TCB
Manage, maintain and develop the current NB activity for example: EMC, RTTE, LVD, MID and MD to ensure KPI’s are achieved and scope extended
Training and development of test engineers in all areas EMC, Radio (Blue-tooth & WI-Fi) and Automotive
To review new or updated standards in all areas of Durham testing e.g. EMC, Radio and Automotive in order for SGS to carry out this testing and obtain UKAS or otherwise accreditation
To assist in maintaining UKAS and other accreditation’s for Durham site to provide high quality services
Manage the team to ensure KPI’s are met and they complete all chargeable work within the required budget and timeframes to ensure customer satisfaction and efficiency of the business
Manage the team to ensure completion of all assigned work and relevant documentation e.g. test reports and certificates in accordance with required procedures and standards to fulfil customer expectations
Review reports and be a signatory for test reports in all Durham site test areas
To deputise for the operations manager when not onsite or away from the business
To review reports and be a signatory for test reports in the testing and approvals area NB and EMC testing
To assist in setting and agreeing of budgets and objectives for the Durham site activities in conjunction with the Operations Manager
To carry out appraisals with team and reporting lines to ensure performance and development is achieved
To achieve agreed strategic targets and objectives, as identified in the appraisal process
At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy

Senior Telecommunications Services Specialist Resume Examples & Samples

4 years experience with Pinnacle software
4 years experience with Siemens Highpath software
8 years working in higher education environment
4 years working in a Cisco networking environment including VoiP telephony
10 years working with fiber optics including terminology and testing and familiarity with the Fujikura 60R Fiber Optic Ribbon Fusion Splicer

Telecommunications NOC Engineer Level Resume Examples & Samples

At least 2 years experience in telecommunications service provider/carrier or large enterprise converged voice / data networks performing hands-on engineering of voice and signaling platforms
Deep understanding of IP PBX configuration, call routing & translations, and SIP trunking implementations with multiple platforms including Alcatel-Lucent, Avaya, Shortel, Asterisk, Cisco Call Manager, and/or Nortel
Knowledge of Broadsoft, ACME SBCs, Adtran IAD/Routers, and/or Cisco VoIP platforms, architectures, configurations, translations, and troubleshooting
Configuration of layer 2/layer 3 switching & routing networks supporting VoIP architectures
Working knowledge of VoIP/Voice applications (e.g., IP Centrex, hosted PBX, conferencing, voicemail, unified messaging) and their integration into legacy TDM switch and soft switch environments highly desirable
Comprehensive end to end understanding of QOS
Ability to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution
Basic experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP Trunks
Knowledge of and experience in Voice over IP (VoIP) protocols and related standards (e.g., SIP, RTP, T.38 Fax, G.711 and G.729 Codec standards)
Must have the ability to capture, read, and understand packet captures (Port Mirroring and Wireshark) for troubleshooting purposes

Telecommunications Supervisor Resume Examples & Samples

Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests
Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities
Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Perform duties of Communications/Telephone Operator

Telecommunications Tech A Resume Examples & Samples

Must meet qualifications of Telecommunications Technician “B” plus three years experience as a Telecommunications Technician “B” or equivalent
Must be observant, analytical, accurate and reliable
Must have ability and knowledge to read and understand logic drawings, wiring diagrams, schematic drawings and mechanical drawings
Must have knowledge of theory and operation of communications equipment. Equipment/Systems include Fiber Optics, Microwave (SONET, DWDM, DS0 up to OC-192), Telephone Systems & Associated Physical Infrastructure (PBXs, subscriber sets, wiring, Network Interfaces), Wireless Systems (Two-way radio, paging, SCADA), Data Network, and common equipment including Antenna Networks (Towers, feedlines, combiners, duplexers), Power Equipment (emergency generators, batteries, inverters, UPS, transfer panels) and Grounding systems
Must have ability to properly use tools and test equipment used to install, test, analyze, align, repair and calibrate communications equipment. Test equipment includes OTDR, Spectrum Analyzer, RF Service Monitor, Optical Power and Source Meters, Battery Load Bank, Battery Measurement, DS1/DS3 Test Sets
Must be able to lift 50 lbs, climb ladders and steps in all types of Duke facilities including Power plants, office buildings, and remote sites. Outside work required in all types of weather
Must be able to participate in Service Watch duties. Some overtime and weekend work required
Must have valid Indiana Motor Vehicle License
Ability to obtain DOT drivers health card and a CDL license
Two year degree in electronics or equivalent certification approved by the Company

Telecommunications Spec Resume Examples & Samples

Provide technical services to support the daily operational control of a large complex voice and data telecommunications and LAN/WAN system
Provide support for end user devices, including desktop, laptop and mobile, in the operational area
Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, DC power systems and alarm systems by various manufacturers (Aviat, MDS, Cisco, FluidMesh, Ubiquiti, Sierra Wireless, etc)
The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the NE G&P regions of West Virginia
This position will be responsible for installing, testing, and maintaining all telecom and network equipment located within their assigned area of responsibility. This person will also be expected to occasionally work outside of their primary area of responsibility to assist other techs, help with projects, and to provide support while other techs are unavailable or busy
This person is required to accept after hour’s on-call for response to equipment failures and emergencies with occasional unscheduled overtime
Works closely with Telecommunications Engineers/Specialists to assure the reliable operations of the Company's Telecommunications assets
Interfaces with SCADA, Gas Control, Network Services, other support groups and outside vendors as needed
Must possess a high school diploma or equivalent
Must have a fundamental understanding of PC and server architecture (laptops, desktops, monitors, docking stations, LED screens, etc.)
Knowledge of cellular devices (iPhones, mobile hotspots, tethering, etc.)
Ability to use computers and standard programs such as Windows, Outlook, MSWord, Visio, and Excel with requirement to learn other Windows and Non-Windows based programs
Must have at least five years of experience in Telecommunications operations and maintenance
Must be able to develop work schedules, possess excellent interpersonal skills and work with little or no supervision
Must be a team orientated individual, with the ability to work well with others
Possess excellent verbal and written communications skills
Must be willing to travel using company provided vehicle. Overnight travel will occasionally be necessary
Must maintain a valid driver’s license and a good driving record
Must be available for 24 hour call out. Must be willing to work overtime, nights, weekends, and holidays as required
Must be able to walk, bend, crawl, work in extreme heat, extreme cold, high noise, and enclosed spaces, while climbing ladders, and lifting items that weigh more than 50lbs
Associate's or two-year technical school degree in electronics or military electronics training. Equivalent work experience will be considered
Valid FCC license or other telecommunication certificate or license
Experience maintaining telecommunications infrastructure for a pipeline company or other related business

Master Telecommunications Center, Technician Resume Examples & Samples

Assist in the validation of work packages, executing project MOPs with boundary partners
Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate
Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards
Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners
Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
Maintains network by troubleshooting and repairing outages; testing network back-up procedures
Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
Keeps supplies ready by inventorying stock, placing orders and verifying receipt
Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
Participating in the completion of PIR’s as needed
Ability to participate in standby rotation

Telecommunications Resume Examples & Samples

Expertise with MS Project and managing project budgets and forecast financials
Experience with RF Radio and Microwave projects would be helpful
Extensive experience in developing and execution of IT governance, project methodologies, procedures and processes

100

Telecommunications Consultant Resume Examples & Samples

Help design, deliver and lead large scale and complex projects
Work within mixed consulting and client teams, planning, managing and delivering work
Develop strategic client relationships, working at the senior levels on high profile work to tight timescales
Responsible for quality, profit and project planning
Exposure to sales in a consulting environment

101

Senior Telecommunications Resume Examples & Samples

Minimum of 8 years’ experience in network design, security, and management
Must hold active CCNA (Cisco Certified Network Associate)
Must have at least 5 years’ experience with Windows server, Active directory, domain policies, WSUS, sizing hardware and software
Must have at least 10 years´ experience using Microsoft office tools, MS Outlook, Word, Excel, PowerPoint
CCNP – Cisco Network Professional
CCDA – Cisco Certified Design Associate
AutoCAD – Advanced
Virtualize environments (VMware, ESXi) – advanced
Firewall, VPN, authentication, TACACS

102

Director, Telecommunications Resume Examples & Samples

Ability to manage large, complex projects from start to finish
Excellent interpersonal communication skills in all mediums including supervision
Demonstrated ability to negotiate difficult, complex contract terms with vendors
Five years related work experience required
Must understand meeting the service needs of academic and administrative technology users in a medical and higher education environment
Excellent administrative skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output
Managerial experience that demonstrates the ability to lead a team of professional, technical, and support staff; and proven organizational, interpersonal, and communications skills
Ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports

103

Director, Regional Telecommunications Resume Examples & Samples

A minimum of ten years’ experience in IT management primarily focused within telecommunications support and network operations
Strong technical understanding of current data and voice technologies, with an emphasis on Cisco, NICE, and Riverbed
Experience working with and a strong understanding of regional carriers offerings, including Vocus/Nextgen, Tata, OBS, Airtel, Telstra, and Singtel
Strong understanding and experience managing call center technologies
Ideally, degree Qualified in Technology, Information Systems or related field
Demonstrated understanding of infrastructure supported, vendor and carrier management, project delivery and operational support experience
Strong inter-personal skills in developing business relationships with our business sponsors, internal IT groups, vendors and carriers
Superior written and oral communication skills, analytical ability, and judgment
Working knowledge of best practice service delivery and operational methodologies
Strong negotiation, conflict and relationship management skill
Customer service focus; ability to influence internal partners and customers

104

Telecommunications Leader Resume Examples & Samples

Participate in the leadership and management of the Information Technology (IT) division to help envision future IT direction and goals. Make effective and efficient use of resources; set high, achievable aspirations for services and operations
Manage the operation and installation of telecommunications equipment company wide; research, test, evaluate and recommend new applications, equipment and systems. Communicate clearly with business and cross-functional counterparts to identify requirements and deliver quality solutions; assist staff to identify and solve complex voice or other communication problems. Develop and recommend strategies for voice network growth, security and enhancements by maximizing functionality of voice network equipment
Provide leadership to Telecommunication Services designated team; build a high performance team, hire and retain the right talent in the right roles, set goals and delegate work. Hold reports accountable; develop and empower direct reports to make decisions, execute initiative, work creatively and take action. Participate productively in inter-departmental and inter-divisional teams, and engage in regular professional development activities. Demonstrate company values, maintain a positive open environment, encourage different points of view, move team forward through change, provide timely information and feedback, communicate context for business decisions, recognize accomplishments, foster teamwork and collaboration. Develop, formalize and implement plans, goals and objectives for the department
Develop and shape key projects and initiatives for entire enterprise with commitment to accurate developmental timelines. Develop and maintain department documentation, processes and procedures
Perform contract management/negotiation and serve as a liaison to telecommunication vendors, operating companies, regulatory agencies and other external bodies involved in these service areas
Work with executive level management to develop annual Telecom budget for entire enterprise; evaluate telecom rates to ensure maximum benefit to the company
Manage transport cost of service, audits, Service Level Agreement (SLA) enforcement and contract compliance
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
Perform additional duties as assigned by leadership; some travel required
Skills: Apply advanced, in-depth knowledge of technical concepts, practices and procedures; familiarity with various diverse operating environments, telecom applications and equipment; strong data communication and telecommunication skills; ability to lead/manage a variety of simultaneous projects/initiatives; demonstrated leadership skills and technical abilities; strong understanding of systems, system implementation and system interfaces; strong analytical skills required; proficiency in Microsoft Office, including Excel and Access; telecom provisioning; knowledge of inventory and expense management systems; problem solving and troubleshooting skills; written and verbal communication and composure in dealing with company users of telecom equipment
Education: Baccalaureate from accredited university or college preferred
Experience Required: Minimum five (5) years in telecommunication industry along with minimum three (3) years leadership experience. Experience with Avaya and/or Cisco telephone and call center solutions

105

Telecommunications Operator Resume Examples & Samples

One year of PBX, Telephone Company, answering service or related experience required
Implements procedures for processing codes and traumas quickly and accurately and monitor staff to insure they do the same
Provides leadership during the initial response for Emergency Operations Plans. Transfers callers to the proper entity when appropriate and monitor staff to insure they do the same. Serve as aandnbsp; andnbsp;resourceandnbsp;andnbsp;to staff when questions arise as to where the call should be transferred
Provides assistance to and serve as a mentor for all employees
Takes consistently accurate messages when providing phone coverage for Orlando Health departments
Operates and provides basic troubleshooting for specialized computer systems/consoles used to facilitate the rapid processing of messages, work orders and service requests where appropriate
Conducts overhead pages accurately and professionally and monitors staff to insure they do the same
Maintains current schedules of on-call personnel and insures staff is made aware of changes or updates to call schedules
Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed. Monitors staff to insure pages to on-call personnel are delivered quickly andandnbsp;accurately.andnbsp;Serves as a resource to staff should questions arise regarding on-call issues
Performs basic troubleshooting for all departmental equipment. Initiates necessary work orders and insures proper documentation is made should technical assistance be required
Serves as the initial point of contact for customer service issues and makes every effort to resolve those issues
Properly documents all pertinent issues and notifies Telecommunications Manager, including but not limited to, instances of staff tardiness or absence, equipment out of service and actions taken andandnbsp;any other unusual situations or occurrences
Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
Maintains compliance with all Orlando Health policies and procedures. andnbsp;Insures Team Leaders are apprised of pertinent information, particularly at change of shift
Performs pager change out services where appropriate
Coordinates orientation and training for new employees
Familiar with HICS and is able to function in a leadership capacity during emergency situations
Monitors staff calls for quality improvement efforts and Critical Success Factor statistics
Initiates Incident Reports when appropriate
Performs all other duties as assigned

106

Telecommunications Administrator Resume Examples & Samples

Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
Manages and administers telecommunications infrastructure and its associated software, including Private Branch Exchange (PBX), call management systems, voice mail, interactive voice response, and video conferencing systems
Assists with developing long range telecommunications development plans in accordance with stated business strategy
Assists with design and oversees telecommunications projects with a goal to improving or expanding the current infrastructure
Develops, implements, and maintains policies, procedures and training plans for telecommunication systems administration and appropriate use
Provides on-call technical support. Works with end users to establish service level agreements based on user requirements. Assesses need for any system reconfigurations (minor or significant), make recommendations and execute them
Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
Generates telecommunications usage and inventory reports as required
Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems
Administers, adds, moves and changes requests from end users as well as new line installations as required
Interact with other technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware
Associate's degree in Business Administration, Computer Science or closely related field required or equivalent education and experience
3 to 5 years of experience required in Private Branch Exchange (PBX), voice mail, interactive voice services, call management systems, and telecommunications accounting systems
Knowledge of current telecommunications practices, protocols, and principles
Experience designing, installing and troubleshooting cabling and wiring systems
Analytical Thinking: Ability to Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
Computer Skills Advanced: Skilled in specialized computer software. Ability to use more advanced functions, formulas and other special elements of the specific program or application
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
Quality Improvement: Systematic approach to reduction or elimination of errors, work back-flow
Troubleshooting: Ability to identify, diagnose, and correct problems with workstation, server, and network hardware and software

107

Analyst, Telecommunications Resume Examples & Samples

Responsible for programming, maintaining and training end users on PBX and Voicemail features to include, coverage paths; auto-attendants; broadcast messaging. Provides Tier 1 support for end-users
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Knowledge on CUCM, Cisco Unity, Cisco Unified Contact Center, Cisco Telepresence, and Jabber
Avaya experience a plus
ON-THE-JOB TRAINING: Two day orientation to learn company Policy and procedures. Two week training to learn departmental policies and scope of work
Regularly (2/3 of the time or more) talk, maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure), use hands and fingers to grip, pinch, handle or feel objects, tools or controls, repeat motions more than twice per minute, repeat motions using an input device-a keyboard or mouse-in a steady manner, use close vision with or without corrective lens. (clear vision at 20 inches or less), use distant vision with or without corrective lens. (clear vision at 20 feet or more), use color vision (ability to identify and distinguish colors), maintain alertness and attentiveness up to 4 hours while working varying hours, hear audible alarms, voice commands with background noise
Frequently (1/3 to 2/3 of the time) sit for prolonged periods, walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)
Occasionally (1/3 of the time or less) stand for prolonged periods, climb stairs/ladders, balance, stoop, kneel, crouch or crawl, reach, pull, push with hands and arms above head, reach, pull, push with hands and arms below head, work in an environment subject to vibrations, lift up to 25 pounds with control, push up to 25 pounds with control, use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), use depth perception (vision, ability to judge distances and spatial relationships), work in an environment with flashing lights including strobe lamps, work in varied light conditions including low or diminished lighting, adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)
Regularly (2/3 of the time or more) use a motorized company vehicle or a leased or personal vehicle for company business
Occasionally (1/3 of the time or less) be exposed to loud noises (noise when raised conversation is needed)
Will require a valid Florida state driver’s license

108

Telecommunications Spec Resume Examples & Samples

Comply with all laws, regulations and company policies
Perform this job with Safety, Cybersecurity, and Compliance in mind in everything you do, every day
Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, digital multiplexers, PBX/Call Managers, and alarm systems by various manufacturers (Alcatel, Aviat, Harris, Eltek, GE MDS, Cisco, DPS Telecom, etc.)
The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the Pennsylvania/New York/New Jersey areas
This position will be responsible for testing and maintaining on site DC power systems including batteries (12V, 24V, -48V), rectifiers, generators, fuse panels, solar panels and grounding
Interfaces with SCADA, Gas Control, Network Services, local operations and other support groups and outside vendors as needed
Must possess strong safety mindset and skills
Strong computer, organization, process, analytical, and problem solving skills are required
Minimum of 6 years of experience in Telecommunications operations and maintenance
Must be a team orientated individual, with the ability to work well with internal and external customers, and also work with little or no supervision
Must be willing to travel using company provided vehicle. Overnight travel may occasionally be necessary
Must maintain a valid driver’s license and a clean driving record

109

Telecommunications Installation Team Leader Resume Examples & Samples

Ability to direct installation teams (ISP/OSP/minor Civil Works)
Responsible for reporting of timely progress status information in accordance with Programme Governance Principles
Responsible for safe working environment and compliance with HSE & E regulations
Knowledge of Mechanical and Electrical installations
Production of accurate design and installation and configuration information
Responsible for site acceptance and Technical Transfer to support regime in accordance with ITSM principles
Must have a minimum of 6 years experience working on telecommunication projects
Ability to operate autonomously at multiple locations
Ability to make installation decisions in accordance with NDRs and appropriate regulations
Ability to rapidly resolve issues locally and to exercise appropriate decision making discretion
Ability to liaise with other regional and local authorities
Ability to operate at a fast pace
Escalation of issues that cannot be resolved locally to Rapid Response Team for urgent action. #SF
Telecomms roll-out - must have a min of 6 years experience
Ex-MOD Experience (not essential)

110

Telecommunications Resume Examples & Samples

Answers incoming emergency (9-1-1) and non-emergency calls
Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies
Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information
Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
Accesses Language Line to ensure appropriate emergency response
Operates a radio system in accordance with FCC rules and regulations
Dispatches units to various calls for services
Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand
Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases
Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry
May interpret maps and other legal location description documents
Obtains appropriate information from calls via 9-1-1 telephone system
Processes information and data in accordance with TCSO policies and legal requirements
May operate a County vehicle for business purposes and under non-emergency conditions
9-1-1 concepts and equipment functions
Federal, State, Local and County communications laws, rules, regulations and guidelines
Law enforcement computer databases and telecommunications networks
Basic telephone courtesy and functional knowledge
Operating a variety of modern office equipment, including a computer
Both verbal and written communication
Gain working knowledge of the physical County geography layout
Communicate clearly, concisely and with professional tact both verbally and in writing
Perform on demand, in a highly stressful environment, while maintaining a professional manner
Perform multiple-simultaneous tasks on demand
React and remain calm under stress and make quick and calm decisions in emergency situations
Understand and carry out verbal and written directions/instructions
Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public

111

Specialist Mine Underground Telecommunications Resume Examples & Samples

Production of high level and detailed LAN/WAN designs encompassing Radio Frequency desktop studies and surveys
End to end delivery of technology solution designs for LTE implementations across surface and underground environments, incorporating EPC, OAM and E-UTRAN components
Digital Radio strategies and standard designs
Managing User expectations, maintaining and developing relationships and dealing with diverse groups
Alignment of technology solutions with required business functionality, best practises, architectures, design criteria and standards
Familiarity with Technology lifecycle approaches in developing, testing, releasing and supporting delivery
QA/QC of fault tolerant telecommunications infrastructure
Providing full specifications and cost estimates for the new technology required
Directing solution vendors in the installation and correct configuration and testing of all new technology
Assessing and advising on the suitability of related infrastructure and in the establishment of appropriate Disaster Recovery facilities
Liaise with governing bodies to define and obtain all licenses, permits and authorisations to enable a fully functional telecommunications infrastructure
Design and as-built documentation of telecommunications infrastructure to a level that meets project selection, definition, execution and engineering standards
Knowledge of underground Mining systems, Manufacturing Execution Systems, Production Systems and Control System environments
Ensure all technology solutions meet or exceed all relevant health, safety and environmental Standards to achieve the overall objective of Zero Harm
Ensure risks are systematically identified, managed and mitigated
Capable of supporting training, release management and handover processes with Support and User groups
18 weeks paid parental leave
State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility
Parent’s room

112

Telecommunications Go To Market Resume Examples & Samples

Go To Market and Business Development Skills: Proven ability to introduce and develop strategic application solutions in Telecommunications companies. Understand industry challenges, systems landscapes, positioning, use cases, areas of opportunity and sales tactics
Segment Manager: To grow the European telecommunications segment, develop, own and drive a Go To Market plan and segment revenue target, engaging with Sales
The role requires 10+ years of working with/selling into the telecommunications community and 5+ years working with Telecommunications IT, as either a subject matter expert or in selling back into the industry
High energy, self-starter who can work independently in a fast paced environment
10+ years of experience working in the Telecommunications industry, with knowledge/experience in the customer experience and customer-facing channels
Experience working with Enterprise IT organizations to enact change
A thought leader in the Telecommunications industry who understands the industry challenges and opportunities, and who can evangelize the value of Salesforce and our solutions for this market
Superior track record of collaboration and being a trusted advisor to the sales organization to win deals. Exceptional team player with proven ability to lead through influence
Knowledge of telecommunications front office, CRM and BSS applications, and the typical use cases and patterns in a telecom BSS/OSS environment
MBA a plus, but we also like brilliant people who didn't go to grad school
A sense of humor, flexibility and grace under pressure at all times
Can travel 40-50% for customer engagements throughout Europe

113

Telecommunications Voice Engineer Resume Examples & Samples

Must be able to work in a fast paced work environment. 25% Travel is required. Must be able to travel internationally as well
Ability to manage multiple projects and responsibilities is required. Experience working with offshore teams and remote support teams is preferred
Ability to effectively work in a team environment, as well as, independently
Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs
Able to articulate complex technical solutions to a wide audience
Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been adequately planned for
Good organizational, time management, and service delivery skills is required
Ability to lead global project teams including proven project management experience
5+ years of experience with IPT or Voice Networking products
Experience in the engineering and operations of voice networks for a global, multi site corporation with direct hands on programming experience with Avaya and Cisco voice product lines
Experience with Major Telecom Carriers such as Verizon, AT&T, Level3 Communications or Intercall working in the Session Border Controller/Soft Switch space and using SIP and TDM technologies

114

Telecommunications Administrator Resume Examples & Samples

1-3 years of experience in Information Technology
1-3 years of experience w/application administration
Experience w/Cisco Call Manager
Experience w/Cisco Unity Connection
Strong problem-solving and decision-making skills
Ability to work effectively with minimal direct supervision
Basic Networking understanding
Basic Windows Server understanding

115

Senior Telecommunications Technology Specialist Resume Examples & Samples

Produce design and engineering documents, including engineering drawings and specifications, of Low Voltage IT System that includes; designing TR Room, LAN Server Room Layouts, telecommunications floor plans, telecom riser diagrams, technology single line diagrams, copper and fiber termination details, cabling schedules, rack elevation views, sectional details and grounding and bonding designs
Assist a ME in entrance facilities sizing, HVAC environmental control equipment heating parameters, lighting, cable entry sizing spacing for other services
Consulting, Engineering and design of complex voice, data (LAN/WAN), wireless WiFi, CATV/CCTV, DAS, Paging, access controls, and other telecommunications systems and their respective infrastructure support systems
Client site surveys for documentation and preliminary cost estimating of existing systems and building conditions and on site assignments to document existing conditions and collect telecommunications design requirements
Coordinate system layout and drawings with other disciplines such as mechanical, electrical and architectural design for lighting parameters, HVAC parameters, and UPS sizing
Design Telecommunications systems, including preparation of contract documents, calculations and ROM cost estimating
Inspect work in progress and completed work during CA services
Complete complex and specialty types of copper and fiber outside plant, including duct bank and conveyance systems
Perform additional duties as assigned by the Department Head, or Project Manager
Minimum BS Degree in Computer Information, Engineering or similar technical degree with a minimum of 10 years of professional experience or equivalent military/government work experience
BICSI RCDD Certification
Proficiency in AutoCAD, Revit, and Microsoft Office Suite of Products
Working knowledge of design guidelines and building codes
Federal work experience and Revit/BIM knowledge desirable
OSP, ESS, CISSP, PSP, PMP and NTS credentials desirable
Intern Engineer (EIT) or Professional Engineering License desirable

116

Guest Services Assistant, Telecommunications Resume Examples & Samples

Answer all calls according to the set standards in the department training
Manual
Adhering to the set standards of the departments SOP’s and Training Manual
Assist with requests or pass it on to the concerned department/room number
Maintaining a professional tone of voice while communicating with guests, callers and colleagues
Use of correct and standardized English and phrases
Handle all incoming and outgoing faxes for guests/departments
Handle messages for in-house and expected guests
Follow up all relevant duties and requests
Handle all Emergencies efficiently
Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
Ensure that all notice boards and switchboard are updated daily (i.e. Duty Manager, Functions, VIP’s etc.)
To ensure that the Telephone equipment is in working order (report any faults to the Manager
Previous experience in a five star hotel as Telephone Operator /cross training in Telephones
Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
Excellent English communication skills
Additional language is an added value

117

Telecommunications Assistant, G Resume Examples & Samples

Assists in the administration and maintenance of the ICT infrastructure in UNICEF Geneva. This involves
LIGHT infrastructure: Provide technical support to Light office set up in country offices in Europe and Central Asia
Network Infrastructure: Local Area Network/Wide Area Network administration, configure, install and manage network switches, Maintain network cabling
Administration of video conferencing system: Providesecond level technical support for installing, configuring and maintaining video conference equipment and the bridges in Geneva
Wireless network: Configure and maintain wireless network including centralized wireless controller in Geneva office
Skype for business telephony: Install and maintain skype for business telephony in Geneva
Assists in the administration and maintenance of the in-both in office and off site data center)
Active Directory user accounts: Maintain user accounts, passwords, accounts expiry for users in Geneva and Light office users in the Region
Quota Management: Manage the quota management for the users in file and print server
Network printing and scanning: Maintain network printers and scanners in the office
Firewall Management: Monitor and maintain the firewall dash boards for internet usage, network usage and Cisco any connect VPN accounts
Backup to Senior ICT Assistant: Act as backup for Senior ICT Assistant in managing servers and network equipment
Assist in provisions of ICT components of the Business continuity (ICT-DRP) and Emergency Telecoms
Maintain Disaster recovery site: Maintain disaster recovery site for Geneva, Copenhagen and Budapest offices in Geneva
Business continuity: Maintain business continuity for Geneva office by maintaining the offsite data center. Conduct regular tests and ensure all systems are up and running
Emergency Telecoms: Test and maintain emergency telecoms equipment such as VHF/UHF radios, satellite phones, etc. in Geneva for emergency communication. Provide technical support to the offices in the Region on emergency telecoms
Day-to-day technical service/support on telecommunications including administration and maintenance of INTERNET connectivity and wide area network for the Geneva office and different entities within
The off-site data center and connectivity to GSSC and NYHQ
Between the Geneva and offices in the Region including
Florence and Brussels offices on technical support on telecommunications
UNICEF staff in Geneva and in the region on trainings related to telecommunications
Maintain ICT asset records and represent ICT on property survey board
Assist in identifying equipment for Property Survey Board
Assist in maintaining inventory of ICT equipment and ensure that current standard is maintained for all ICT equipment
Upgrade ICT hardware as and when equipment is obsolete including servers and end user equipment
Update and maintain technical document

118

Telecommunications Operations Manager Resume Examples & Samples

Responsible for hiring and training student production staff and scheduling professional and student staff for productions
Collaborates with Producers to schedule all necessary resources
Interfaces with clients and location managers on production logistics
Creates proposals, expense reports, and invoices
Assists Communication and Development staffs on promotional efforts
Organizes and leads on-site activities
Provides emphasis and concentration on pre-production and day-of production planning
Assists with production crew as needed, based upon skill level
Serves as point person for submitting client billing

119

Telecommunications Systems Manager Resume Examples & Samples

Administers telephone billing to all campus departments
Establishes and administers the technical configuration and rate structure for basic line and long distance telephone service, and MSU Broadband Cable System
Directs negotiations with voice communications equipment/service vendors for academic and administrative departments
Directs negotiations with multiple long distance telephone service vendors in order to provide the least-cost routing system
Manages the equipment and staff resources for the 24-hour MSU Directory Information Service and the telephone operator facility
Manages the consulting activities provided by the unit to University departments
Researches, prepares and implements long term goals
Inspects facilities to determine the effectiveness of operations, implements necessary changes, and manages the telecommunication system planning for new buildings and facilities

120

Guest Services Assistant, Telecommunications Resume Examples & Samples

Answer incoming calls from external lines and internal extensions; connect the calls to he right extension/guest rooms as requested in prompt and professional manner
Record wake up calls as requested by the guests, feed the wake up calls in the system and ensure the wake calls have been given by the system on time
Give manual reminder wakeup call within five minutes of the system wake up call to ensure the guest is awake
Follow up on the unanswered wake up calls; refer to the Concierge and Duty Manager and ensure the room is checked and wakeup call is given
Handle guest faxes when the business center is closed during night
Handle guest and admin messages
Handle telephone call requests from in-house and non-resident guests using house phones and ensure the call has been charged correctly as per the current telephone tariff
Answer emergency calls and follow the departmental emergency procedures
Answer general guest enquiries about the hotel and facilities, daily events and functions taking place
Previous experience in a five star hotel as Telephone Operator, cross trainee in telephones or similar role in hospitality environment
Should have secondary school certificate or diploma/degree in Hospitality Management
Proficiency in MS office applications

121

Telecommunications .guest Services Assistant Resume Examples & Samples

Previous work experience in a customer service industry
Basic knowledge of use of Ms Office Applications
Good command of English (spoken & written)
1 year previous experience in a Switchboard or Call Canter environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry

122

IT Telecommunications / Voice Analyst Resume Examples & Samples

Execute Help Desk tickets in support of all voice requirements for the Operations’ Centers and remote field offices
Interface with telephone service providers, equipment and wiring vendors, track installations, and ensure voice network is performing optimally
Prepare, monitor, and manage project plans
Create and update documentation for all Securitas voice systems
Optimize local telephone service to improve efficiency and reduce cost for Securitas field offices nationally
Support the Operation’s Centers telephone systems wiring and programming requirements
Provide first level support for the National Communication’s Center, a 7X24 complex call center utilizing a Interactive Intelligence (I3) server based telephone system in a CRM and IVR environment
Support and train users as needed on voicemail and telephone features
Support and coordinate field office moves and consolidations from a Telecommunication’s aspect assuring timeliness and no business interruptions
Monitor Telecommunication’s systems in the Operation’s Center and pro-actively address issues
Provide on-call support on a rotating basis
Additional duties as assigned by management
College degree and or related experience in the Telecommunication’s industry
Prior experience in a support related environment
Experience with Avaya based phone switches and related products
Experience with all types of telephone services offered by LEC’s and LD companies
Experience with voicemail systems
Familiarity with voice call accounting systems
Familiarity with wiring for voice and data requirements
Familiarity with VoIP and server based IP PBX’s a plus
Ability to interface with Telecommunication’s vendors
Ability to perform in a fast paced, high pressure environment
Ability to manage projects to satisfactory completion
Demonstrate proficiency in office productivity software including MS Word, MS Excel, and MS Access
Skill in clear and concise oral and written communication
Ability to be an effective team member and handle project assignments responsibly
Strong customer service and results orientation
Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Handling and being exposed to sensitive and confidential information
Required ability to handle multiple tasks concurrently
Regular talking and hearing
Close vision, distance vision, and ability to adjust focus
Occasional local and regional/national travel for presentations, meetings, and visits
Work primarily performed in an office environment

123

Telecommunications Professional Resume Examples & Samples

BICSI Cabling Installer certification
BICSI Installer 2, Optical Fiber certification
Telecommunications industry safety training
CCNA network certifications
CDL Class B driver’s license

124

Senior Consultant Gccm IVR & Telecommunications Resume Examples & Samples

Develops and maintains strong working relationships with key stakeholders, vendors and other resources to forecasts demand volumes and manages systems availability and resource requirements in short-term, medium-term and long-term views
Identify call routing anomalies using real time monitoring applications
Responsible for developing state of the art speech enabled IVR and telecommunications applications for a customer interactions
Design and Develop voice user interface for IVR applications including call flow design
Perform post deployment application tuning and usability reports on speech applications
Review and analyze application requirements from both caller and client perspective
Organize & implement usability studies on user interface prior to deployment and recommend specific changes to improve design
Required Skills: Industry experience in IVR application development
Manages and maintains telecommunications data base from Global vendors that will drive GCCM standardized reporting and cost per call analysis
Identifies real time call volume interruptions and system outages that impact performance
Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion
Trains team members, managers and trainers on the use of telecommunications tools.
Trains team to generate accurate and timely reports
Requires analytical skills, solid mathematics and problem solving backgrounds, proficiency in Microsoft Excel, Word, Access, and Windows operating systems
Experience implementing new software / applications useful
Solutions-oriented, detail oriented individual who understands how to effectively manage
At least 5-years telecommunications, IVR, and network experience preferred
Experience in building client and vendor relationships and understanding product team objectives
Experience working on mid-size and large projects across functions and exposure managing tactical components of larger projects
Experience providing individual expertise to supplement available tools for customer queries
Expert Data Analytics
Expert IT Business Process
Advanced Requirements Gathering
Expert Technical Documentation
Expert Project/Solution Management
Expert Solution Delivery
Foundational Understand Key Customer Needs
Expert Business Acumen
Expert Future Focus
Expert Global Perspective
Expert Innovation and Thought Leadership
Expert People Leadership
Expert Personal Influence

125

Telecommunications Senior Engineer Resume Examples & Samples

Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services
Responsible for the design and implementation of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, CMS, CDR, AES, EDP and Snap Ins
Responsible for design and implementation of the Teletech customer Call Center solutions
Working with the Teletech on site IT resources to add new sites to the corporate environment
Training the Teletech Voice Engineering team and Voice Operations team on new or updated Avaya products
In depth knowledge of System Manager and Session Manager, Communication Manager, Call Center Elite, CMS, AES
Solid background or understanding of the Call Center environment
In depth knowledge of system limits on a variety of Avaya products and an ability to incorporate that knowledge into a global architecture
Working Knowledge of Avaya EDP, outbound dialer campaigns and Snap In architecture
Working Knowledge of Avaya IPOCC / OSS-OSC
Working Knowledge of Avaya XCASS
Working Knowledge of VMware and Avaya deployments in VMware environments

126

Technician, Telecommunications Resume Examples & Samples

Assist other technicians with the installation, configuration and testing of RTU's, reclosers and their associated circuits for correct installation and operation
Assist with the testing of energy metering systems, verify accuracy and maintain records as per OP18 requirements
Assist with the periodic functional testing of two-way radio and microwave systems as per FCC regulations
Assist in the installation, maintenance and documentation needed for a reliable phone and network system
Assist in the timely completion of all project related documentation, including schematic diagrams and database records
Develop troubleshooting skills to logically analyze and resolve system problems
Inform supervisors of critical issues involving safety, system disturbances and customer reliability, or any other issues that may affect the department or the company
Associate's Degree in Electrical Engineering or Bachelor of Science in Electrical/Electronics
Possess effective verbal and written communication skills
Must have demonstrated analytical skills and ingenuity
Knowledge of computer software including Windows and Microsoft Office
Must have a high degree of mechanical ability
Must have the ability to qualify for the National Grid Clearance and Control list
Will be required to work from ladders or bucket trucks
Ability and resourcefulness to work effectively under pressure to solve problems and complete all projects on time
Must be able to respond to system emergencies and be available for overtime as workload dictates
Overnight travel is required on occasion to meet department workloads and training requirements
Possess and maintain a valid driver's license

127

Telecommunications Operator Resume Examples & Samples

Receives and relays internal and external calls and provides general information according to protocol
Maintains desk directories, on-call list, reference guides and other associated reference materials
Operates beeper and paging system to contact personnel and code team
Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
Responsible for the scheduling, documentation, and billing of Sign and Foreign language Interpreters including the assembly of a text telephone, amplified telephone, and other communication aide. Coordinate interpretation services for patients
Accurately assess incoming calls from all customer types, including patients, visitors, associates, physicians, and media. Assist hospital associates with long distance and overseas call processing. Answer and route incoming and outgoing calls with speed and accuracy. Rotate between switchboard console and paging system
Performs all other duties and projects as assigned
1 year of call center and/or customer service experience preferred

128

Telecommunications Operator Resume Examples & Samples

The Telecommunications Operator will work in a Call Center environment, processing incoming and outgoing calls and ensuring customer resolution and satisfaction
Requirements for this position will be to handle a high volume of calls with the capability of responding to all types of emergencies, via telephone, in relation to the hospital emergency codes that are called in by various departments
The Operator will be responsible for all long range/in house paging, all overhead paging and the processing of emergency codes
The hours for this position are as followed. Each 3-day work week: Sunday 11AM - 7:00PM @ Newton Medical Center, Monday 2:00PM - 10:00PM @ Chilton Medical Center and Friday 11:00AM - 7:00PM @ Newton Medical Center. Repeats following week
Candidate must have experience in a Call Center environment or the equivalent in a high volume office environment
Candidate must possess excellent communication and customer service skills as demonstrated by previous work experience
Must be able to talk and type simultaneously, to be demonstrated via a typing test
Familiarity with the healthcare environment and workflow preferred
Must have experience with the following: Microsoft Office Word, Excel and general computer skills

129

Telecommunications Systems Analyst Resume Examples & Samples

Please describe your understanding of FirstNet and how it will interface with mobile data computers and terminals
Please describe your ability to work in an environment with competing deadlines and tasks that exceed resource capabilities
Please describe your experience in analyzing radio coverage data and other user requirements to ensure that vendor proposals meet user needs

130

Manager, Telecommunications Resume Examples & Samples

The successful candidate will create a defined and focused Western Region strategy for which will enable the optimization and growth of integrated services to our clients and support the growth of market share in our regional operations
The candidate will engage business leaders and leverage client and other strategic relationships across Western Canada and in collaboration with Ontario and Quebec regional counterparts
Lead the marketing and selling of the Company’s Telecom services in Western Canada and develop opportunities for cross-selling all market segments
Under the guidance of the VP and Director, execute on the strategic business plan for Western Canada ensuring regional operations are leveraged and aligned to the National Telecommunications mandate
Develop wireline service offerings and direct regional engineering business unit
Establish and diagnose business requirements, recommending options and solutions by using organization knowledge
Develop operations in Western Canada based on leveraged client relationships and targeted business development
Oversee strategic projects, proposals and quality control ensuring focus on client needs and profitability targets
Develop cross functional relationships, working with and influencing senior business executives and management to build the competencies of the group and increase market share
Promote synergy and cooperation between regions and markets
Create and present clear strategies and proposals to senior management
College or Bachelor degree in a field related to areas of responsibility for the position
Minimum of 10 years of progressive experience in a Business Development role within the telecommunications industry
The ideal candidate will have a clear understanding of Engineering Consulting and the Telecommunications Construction marketplace, be a big picture, strategic thinker, and have a reputation and track record for leading business alignment and growth. The candidate should be able to influence, be a successful communicator, and be a leader with a passion to succeed
Demonstrable business development experience with Rogers, Telus, Shaw
Ability to develop and maintain strong partnerships
Ability to think strategically and develop new services or approaches to market as dictated by demand
Excellent verbal and written communication skills with ability to communicate at all levels of the organization in a direct and professional manner

131

Telecommunications Tech Lead Resume Examples & Samples

Ability to communicate in English; both verbally and in writing
Additional languages preferred
Basic computer knowledge with proficiency in word and excel desired

132

Telecommunications Superuser Resume Examples & Samples

Maintain an up-time greater than 99.9% for all CSC telecommunication tools
Gather and analyze business requirements, provide time estimates, create and modify call flow diagrams, prepare design documents, and play an active role in system development and production handover
Coordinate with our telecommunication vendors, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applications
Continuously improve system performance, perform root cause analysis for system issues, and suggest strategies and improvements to ensure our up-time goal is secured
Understand and ensure system service level goals are met.'
When needed, coordinate telecommunication implementation and deployment plans by working closely with partners and stakeholders, and providing executive updates on the progress of the implementation
Ensure all telecommunication tools are up to date and properly maintained by working closely with telecommunication vendors and following industry standards
Ensure end-user testing is performed and documented
Provide end-user support when needed
Participate in various web development projects when needed
Strong experience in programming languages and databases such as PHP, Java .NET, UNIX Commands, MySQL, MSSQL
Bachelor degree in computer science preferred
Knowledge of telephony and contact centre systems (IVR, CTI, Routing…) are considered a strong asset
Strategic, analytical, and tactical abilities
Change management experience
Ability to take initiative and be self-motivated
Strong problem solving and trouble-shooting skills
Working knowledge of Business Intelligence (BI)
Ability to work both on a strategic and operational level, across multiple projects simultaneously
Fully proficient in a Microsoft Windows operating system
Proficient with the Microsoft Office productivity suite
Bilingual (English & French)

133

Telecommunications Outside Plant Engineer Resume Examples & Samples

Outside plant design in various environments (aerial, buried, Underground)
Gathering field data, existing plant inventory
Completing service orders and other BAU requirements
A solid understanding of copper and fiber splicing
Ability to read and interpret outside plant records (data, maps)
Make-Ready pole engineering (including safety practices)
Telephony-standard symbols and procedures
A level of comfort with Microsoft Office Applications
Outlook, Excel, Word
Public right-of-way and private easements
Must demonstrate a solid understanding of outside plant design
Willingness to travel when a field visit is required
Technical/telephony: 3-5years

134

Telecommunications Operator, Hours, Days Resume Examples & Samples

1) Receives and processes 3500 ? 4500 calls daily for Lahey. In addition supports internal calls from hospital staff for paging and directory assistance
2) Operates AMCOM paging software system. Incorporates paging, message retrieval, physician registry, and overhead paging. Processes approx. 2000 pages per day
3) Initiates/oversees after hours on call schedule for Lahey and certain CGP locations for patient and staff calls. Maintains sleep room schedules for medical staff and will locate staff as necessary. Accountable for calling OR and Recovery room nurses when emergency surgical cases are required
4) Monitors/Responds to all Lahey activated codes and alarms including: Trauma, Code 99, Code Green, Code Red, Code Pink, Code Zebra, Emergency Exit Doors, Medial Gas, Radiation, Blood Bank, Hylon and Burglar and Hold-Up. Is responsible for notifying essential personnel, security and 911 Emergency services. Performs daily tests of Trauma pagers and documents response results
5) Accountable for handling all In-Patient Information calls. Updates patient register as necessary for accuracy. Controls patient room?s telephone on/off activity. Responsible for restricting/unrestricting hospital telephones as necessary
6) Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories and conference room speakerphones. Provides assistance to in house staff requiring international calling and faxing
7) Institutes emergency back up procedures in event of systems failure to paging or telephone systems
8) Applies effective listening skills and courtesy when interacting with physicians, patients, patient family members?, visitors, medial staff and all other hospital personnel. Diffuses irate patient calls when necessary
9) Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as required
10) Understands Telecom Department as an ?essential? department to the hospital and is required to report to work during inclement weather conditions, etc
11) Performs all other duties as assigned
12) Incorporates Lahey Health Guiding Principles , Mission Statement and Goals into daily activities
13) Complies with all Lahey Health Policies
14) Complies with behavioral expectations of the department and Lahey Health
15) Maintains courteous and effective interactions with colleagues and patients
16) Demonstrates an understanding of the job description, performance expectations, and competency assessment
17) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards
18) Participates in departmental and/or interdepartmental quality improvement activities
19) Participates in and successfully completes Mandatory Education
20) Performs all other duties as needed or directed to meet the needs of the department. Qualifications Minimum Qualifications

135

Telecommunications Field Engineer Resume Examples & Samples

Bachelor’s degree in Engineering or equivalent communications OSP engineering experience
Computer skills, including Email-Microsoft Outlook, Word, Excel, ACAD and Qwest legacy systems
Ability to work additional hours as needed
Valid driver's license, with a satisfactory driving record. MVR required
Previous experience in a multi-tasking, result oriented position in a deadline focused department
Previous experience in outside plant, aerial, buried, underground and utility construction

136

Senior Digital Rail Telecommunications Consultant Resume Examples & Samples

Able to demonstrate proficient experience of telecommunications systems design with an emphasis on telecommunication networks and equipment and major station information systems
In-depth knowledge and understanding of operational communications within the UK Rail sector
Thorough working knowledge of Network Rail Standards
Experience working in a multi-disciplinary consulting practice
Experience working in virtual design teams
Experience communicating from peer colleagues to senior client representatives
Ability to manage and prioritize workload to achieve milestones and submission dates
Telecommunications or Electronic Engineering Degree – Essential
MEng or MSC in Telecommunications – Desirable
Member of IET & IRSE – Desirable
Cisco or other Network Manufacturer Accreditation – Desirable
Self-motivated inquisitive learner
Technical skill/ solution motivated career path
Some knowledge in active network (wired) and WLAN technology/ design preferred. Other complementary skill area/ experience including DAS, ACS, CCTV, IP telephony or Unified Communications would also be beneficial

137

Telecommunications Program Manager Resume Examples & Samples

A Bachelor’s or Master’s degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Physics, Economics, Business Administration, etc
Strong knowledge relevant technical subject areas, such as wireless, wide-area networking (IP VPNs), managed services, and cloud-based offerings
Minimum 15 years experience providing program management leadership on large and complex telecommunications programs
Experience with or knowledge of government acquisition/contracting practices, programs and regulations (FAR, DFAR, etc.) is especially applicable
Familiarity with relevant Federal technology issues, policies, regulations or practices is highly desirable
Excellent communication, collaboration, and presentation skills. Proven results-oriented problem solving abilities. Facility with presentation graphics and/or spreadsheet tools highly desirable
Ability to work in a dynamic team-oriented environment, demonstrate teamwork and initiative, and function productively in the face of new assignments and the re-prioritization of existing assignments

138

Telecommunications Assistant Resume Examples & Samples

Formulating Strategies and Concepts [I]
Analyzing [II]
Applying Technical Expertise [II]
Planning and Organizing [I]

139

Telecommunications Construction Manager Resume Examples & Samples

BS in Engineering, Construction Management Program, or similar preferred
2 – 4 years’ experience with expanded levels of responsibility
Experience managing construction associated with distributed antenna systems, macro sites, fiber installation, small cell systems, wireless macro site upgrades preferred
IBwave Design experience preferred
OSHA -10 hour course training preferred
Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation

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