Telecommunications Resume Samples

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RS
R Spinka
Rebeka
Spinka
11998 Nikki Land
Chicago
IL
+1 (555) 397 3451
11998 Nikki Land
Chicago
IL
Phone
p +1 (555) 397 3451
Experience Experience
11/2015 present
Phoenix, AZ
Telecommunications Administrator
Phoenix, AZ
Telecommunications Administrator
11/2015 present
Phoenix, AZ
Telecommunications Administrator
11/2015 present
  • Assists with developing long range telecommunications development plans in accordance with stated business strategy
  • Perform System Monitoring of Network Components
  • Partner with Finance, telecom team members and business unit managers to help develop budgets and forecasts
  • Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems
  • Oversee and report on wireless inventory and make recommendations to adjust levels
  • Basic support for Cisco Call manager (new hires, MACD, Name changes, password resets)
  • Provide off hour systems support
04/2011 07/2015
Houston, TX
Telecommunications Attendant
Houston, TX
Telecommunications Attendant
04/2011 07/2015
Houston, TX
Telecommunications Attendant
04/2011 07/2015
  • Assist other departments with basic data entry and mass mailing projects
  • Educational Assistance
  • Perform basic data entry of telecommunications invoices into company databases
  • Maintains records of equipment that are being used in meeting facilities
  • Maintain adequate supplies at each station
  • Health Benefits (Health & Dental Insurance)
  • 401(k) Retirement Plan
10/2004 03/2011
Los Angeles, CA
Telecommunications
Los Angeles, CA
Telecommunications
10/2004 03/2011
Los Angeles, CA
Telecommunications
10/2004 03/2011
  • Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
  • Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
  • Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
  • Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
  • Ensure that safety and incident reporting procedures are followed
  • Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
  • Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry
Education Education
Bachelor’s Degree in Mechanical Ability
Bachelor’s Degree in Mechanical Ability
Hofstra University
Bachelor’s Degree in Mechanical Ability
Skills Skills
  • Working knowledge of PM principles, e.g., PMI, PMBOK, etc. PMP certification is desirable
  • Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both
  • Perform on demand, in a highly stressful environment, while maintaining a professional manner
  • Strong ability to lead, manage and coordinate complex team
  • Basic telephone courtesy and functional knowledge
  • Gain working knowledge of the physical County geography layout
  • Communicate clearly, concisely and with professional tact both verbally and in writing
  • React and remain calm under stress and make quick and calm decisions in emergency situations
  • Strong analytical and sound judgment skills
  • Excellent troubleshooting skills
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15 Telecommunications resume templates

1

Anlst, Telecommunications Resume Examples & Samples

  • Strong Avaya call center support experience required
  • Strong Avaya PBX experience required
  • DCAP Asterisk Certification a Plus
  • Knowledge of Linux and windows is required
  • Knowledge of Asterisk is required
  • Knowledge of VoIP is required
  • Knowledge of SIP protocol is required
  • Basic knowledge of telecom principles and best practices is a required
  • 5 years proven record hands-on experience with VoIP SIP technologies
  • Effective experience in documentation to clearly articulate technical designs, issues/constraints, procedures, etc
  • Strong troubleshooting skills is required
2

Senior Analyst, Telecommunications Resume Examples & Samples

  • 1+ years of experience with JCL
  • Demonstrate UNIX scripting skills
  • Detailed experience in systems analysis and design
  • Strong technical skills on mainframe
  • Ability to maintain existing programs to meet changing business needs and requirements
  • Ability to develop and maintain programs (design, write specs, code, test, debug)
  • Ability to learn "on-the-job"
  • Ability to document processes and procedures
  • Ability to work independently and effectively with a minimum amount of direction
  • Ability to work well within a team atmosphere
  • Exposure to and willingness to provide production firecall support
  • Willingness and ability to work in a fast-paced environment
  • Ability to create an organized project plan
3

Telecommunications Team Leader Resume Examples & Samples

  • Bachelor degree or equivalent work experience
  • Telecoms and Service delivery/relationship experience with proven experience in the industry
  • Must have experience of leading the team more than five members
  • Solid project management experience
  • Strong data analysis abilities through MS Excel
  • Ability to manage time effectively, multi-task and work well under pressure
  • Strong problem solving and prioritization skills
  • Commercial negotiation skills
4

Event Technician, Telecommunications Resume Examples & Samples

  • Responsible for event phone placement
  • Work with Telecom Technician to provide any new Media orders
  • Verify setup according to documentation provided for specific team
  • Responsible for phone inventory pre and post event
  • Responsible for wire management for event setups
  • Ability to verify dial tone & test numbers accurately
  • Match documentation to breakout boxes or jacks for set placement
  • Able to pull cable if necessary
5

Technical Engineer, Telecommunications Resume Examples & Samples

  • Provision new services/technologies, providing cost effective telecommunications systems and technology options/solutions to CBS clients
  • Partner with CBS clients to determine the best telecommunications equipment/service(s) and/or solution(s) to meet their needs
  • Consult on telecommunications billing questions, coordinate trouble reports and follow through to resolution
  • Review and process telecommunications invoicing for payment
  • Develop Request for Information (RFI), review Request for Proposals (RFP) and assist in the vendor recommendation/selection process to management
  • Provide ongoing support of the CBS voice communications network. This includes local/long distance, VoIP, voice networking conversions, SIP, T1, PRI, POTS, BRI, DSL, Centrex, Internet Bandwidth, data circuits, voice/data infrastructure provisioning, liaison with data networking and other CBS IS&T areas
  • Provide telecommunications project management support to the CBS Sports, News and Entertainment Divisions for special remote broadcast events including: Super Bowl, NCAA Final Four, U.S. Open, PGA Championship, AFC Championship, Republican and Democratic Conventions, New Hampshire Primary and Iowa Caucus and breaking News events. This involves conducting client needs assessment, analysis and selection of vendor(s) to provide voice/data services and infrastructure
  • Minimum five (5) years voice/data experience
  • Proven ability to effectively communicate, organize and manage all facets of telecommunications procedures
  • Demonstrate ability to effectively interact with all levels of management/personnel
  • Proven ability to recommend and apply the appropriate telecommunications technology solution for a given situation
  • Hands-on experience in all areas of telecommunications and telecom vendor assessment/management
  • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
  • Full computer literacy with enhanced MS Excel skills and PowerPoint
  • Excellent interpersonal skills
6

Analyst, Data Telecommunications Resume Examples & Samples

  • System administration: Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
  • User Provisioning in Communication Manager, System Manager, VeraSmart, Modular Messaging, Avaya Aura Messaging, Starfish, NECTER RIG, CMS, Witness, Uptivity
  • Trouble shooting of voice issues related to H.323, H.248, SIP and other voice protocol
  • Knowledge of DHCP templates options for 242 and 66
  • Voice mail and broadcast messaging
  • System monitoring and performance evaluation
  • Softphone software installs, configuration and troubleshooting
  • Gateway and software install and maintenance
  • Avaya utility server configuration knowledge
  • System backups and reboots
  • Firmware updates using FTP or software update manager
  • Documentation of process and procedures as assigned
  • Negotiates contracts with vendors, has billing responsibility to users , monitors cost effectiveness, and recommends upgrading of appropriate systems
7

Telecommunications & Data Engineer Resume Examples & Samples

  • Undergraduate degree preferred or equivalent work experience
  • Willingness to travel at times for extended periods and without advance notice
  • Telecommunications Expense Management (TEM)
  • Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct)
  • Demonstrated ability to build and preserve relationships with clients
  • Working knowledge of VoIP, SIP and data applications/networking
  • Excellent project management skills/experience
  • Full computer literacy with enhanced/MS Excel/skills and/PowerPoint/
8

Head of Telecommunications Resume Examples & Samples

  • Integral part of the Senior Leadership team and key contributor to building the strategic direction of the Facebook’s overall business in Australia & New Zealand
  • Play a critical role in building, inspiring, training and managing a talented, motivated, highly consultative sales and services team
  • Be seen as an industry thought leader and trusted peer by executives at the leading companies and brands in Australia & New Zealand particularly within the Telecommunications industry
  • Understand our client’s businesses and develop appropriate solutions to meet their needs
  • Exceed sales, pricing and yield goals and develop scalable operations solutions and improvements to support Facebook’s continued advertiser growth
  • Work collaboratively with cross functional teams to drive revenue growth with new and existing customers
  • Execute projects involving quantitative analysis, industry research and strategy development
9

Telecommunications Project Engineer Resume Examples & Samples

  • Lead in the design, planning, project management and implementation of large-scale telecommunications projects determined by both Business Unit and corporate requirements
  • Develops project plans, coordinates project resources and provides status updates to management
  • Works with and supervises Vendors/Contractors and Customer groups during project implementation
  • Makes recommendations of ways to identify and resolve problems or impairments to projects
  • Determines labor costs as well as equipment and wiring costs for each project and manages the project expenses to the estimates
  • Identifies new and improved methods that can be used to satisfy infrastructure requirements
  • Works with the Design and Technical support groups for design, planning and implementation of projects
  • Configures and installs telecom routers, hubs, demarcation equipment and software components
  • Provides support and training to all Project Leaders as necessary
  • Evaluates new termination equipment and services for use in infrastructure requirements
  • Provides technical material needed for the documentation of each new infrastructure project
  • Four-year college degree in Business Administration with telecommunications/engineering emphasis, Computer Science and 6 years progressive data communications experience or 8 years of progressive data communications experience
  • BISCI certified RCDD, certified Telecommunications PMP or Professional Engineer is a plus
  • Four years of network project management, administration, installation and evaluation
  • Extensive knowledge of EIA/TIA standards and building codes and wiring requirements
  • Extensive knowledge of inside and outside plant standards for fiber and copper campus infrastructure systems
  • Some knowledge of network protocol and LAN connectivity requirements (Ethernet, Token Ring, FDDI)
  • Some knowledge of voice network protocols and connectivity
  • Working experience in multi-platform computer network environment
  • Extensive experience (5 years) and knowledge in the utilization of communications test equipment (e.g., datascopes, fiber testers, Category 5 test equipment, and breakout boxes)
  • Extensive experience (5 years) and knowledge in utilization of cable analyzers
  • Extensive experience (5 years) and knowledge in utilization of project management and documentation software (e.g., Microsoft Word, AutoCAD, Visio)
  • Extensive experience (5 years) and knowledge in interpretation of building construction, electrical, and infrastructure blueprints
  • Industry knowledge of the latest and future cabling technologies
  • Good understanding of routed network implementation strategies
  • Good understanding of Cisco router products and their uses
  • Demonstrated ability to install and configure various types of telecommunications equipment
  • Demonstrated ability to install and configure network power control and equipment/network management system software
  • Ability to handle and prioritize multiple projects and completes them in a timely manner
  • Ability to communicate well verbally and in writing with both technical and non-technical personnel
  • Utilizes creativity and initiative in exploring alternative means of completing assignments
  • Ability to communicate effectively and delegate project tasks and insures their completion to both internal and external personnel
10

Manager, Telecommunications Resume Examples & Samples

  • Have a solid understanding of principles, practices and requirements of voice and contact center related technical project management in both technical & non-technical business environment - experience must include management of large, complex telecommunications, contact center, and IT infrastructure projects
  • Provide thought leadership on contact center architecture and multi-site call routing
  • Have strong interpersonal skills, a polished meeting/facilitator presence, excellent written communications, superior documentation skills and will come from a solid technical background in both the design/build and operational aspects of telecommunications, contact center, and IT infrastructure
  • Establish and follow policies and procedures for infrastructure administration and problem resolution
  • Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance
  • Provide 7x24 escalation resource for the technical environment and associated sub-systems
11

Telecommunications Audit Analyst Resume Examples & Samples

  • Employing web-based tools and EDI platform, ensure that all local and long distance services are correctly billing
  • Employ web-based and manual tools to request, track and advise during the procurement process for all data and telephony services
  • Ascertain and report cost saving metrics for credits and cost avoidance
  • Reconcile vendor invoices to validate payment and ensure appropriate billing for regulatory and non-regulatory telecommunications services
  • Escalate research/analysis results using appropriate processes to identify billing errors, follow up on disputed items and ensure timely resolution
  • Prepare analysis for formal process documentation to improve overall business operations
  • Maintain all audit source documentation for a rolling two-year period
  • Provide account oversight for contractual service-related telecom fees and charges
  • Associate's degree in Accounting, Telecommunications or related field, or equivalent education and related training
  • Three years of experience as a telecommunications technician or billing analyst for voice and data services
  • On the job knowledge of business management practices to include vendor relationships, contract management and billing methodologies
  • Knowledge of the application of telecommunications industry regulations and standards
  • Resourcefulness in multi-tasking, developing creative needs and researching or synthesizing information for problem resolution
  • Capacity to comprehend complex technical concepts through training and self-study
  • Self-motivated with strong interpersonal skills
  • Demonstrated proficiency in basic computer applications such as Microsoft Office software prodcuts
12

Telecommunications Audit Analyst Resume Examples & Samples

  • Perform operational and financial audits of various service provider billing platforms
  • Provide technical assistance to other IT associates for procurement and disconnection of complex telecom services
  • Employ web-based and EDI automated tools to validate vendor invoice payment negotiating credits/refunds for regulatory and non-regulated telecommunications billing errors
  • Perform special audits, as assigned, for local/long distance and maintenance billing inclusive of service provider performance and productivity improvement
  • Resolve escalated billing errors identified by subordinate analyst on disputed items and ensure timely resolution using appropriate processes
  • Upon assignment of a recommended operations audit, complete a full evaluation to include efficiency, effectiveness and cost benefit analysis
  • Coordinate and implement training necessary as a result audit activities
  • Participate in monthly Telecommunications Budget and Vendor Management meetings
  • Maintain knowledge of industry trends enhancing audit awareness and capability
  • Bachelor's degree in accounting, telecommunications or related field, or equivalent education and related training
  • Five years of experience as a telecommunications technician or billing analyst for voice and data services
  • Demonstrated knowledge of business management practices to include vendor relationships, contract management and billing methodologies
  • Demonstrated application of regulations and standards applicable to the telecommunications industry
  • Self-motivated with strong interpersonal and organizational skills
13

Senior Telecommunications Administrator Resume Examples & Samples

  • Ensure all global production telecom environments and related systems and services are available 24 X 7
  • First responder to incident and request tickets from Blizzard users and teams. These include adds, moves, changes, issues, etc
  • Basic call flow manipulation and management
  • Primary support escalation point for critical outages and issues
  • Supporting, maintaining and upgrading call managers with their associated publishers and subscribers, gateways, voice mail systems, contact center
  • Perform daily system monitoring and environmental health checks
  • Troubleshoot and remediate issues impacting the corporate phone system, and / or the global contact center including call analysis and investigations
  • Assist in design, documentation, configuration, integration, and installation of complex telecom infrastructure
  • Able to implement complex projects and time-sensitive tasks under minimal supervision
  • Responsible for reporting and analytics of telecom related KPIs (call volume, drops, disconnects)
  • Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability and provide training
  • Account management for Blizzard mobile carriers and vendors
  • Provide 24 X 7 on call support as part of an on call rotation
14

Telecommunications & Affiliate Services Internship Resume Examples & Samples

  • Analyze video compression technology systems and sub-systems, as assigned
  • Analyze satellite broadcast systems and sub-systems, as assigned
  • Analyze control systems for a national footprint, as assigned
  • Liaise with vendors and technology planning for testing and demonstration of proposed technologies
  • Assist with project tracking and other duties as assigned
  • All candidates must be eligible to work in the US
  • All candidates must currently be enrolled in an accredited college or university and taking at least one class – OR – be a recent graduate of an accredited college or university within the last six (6) months - OR - be currently participating in the Disney College Program, Disney Culinary Program or Disney Professional Internship Program in order to qualify for this internship
  • All candidates must be available during the months of January through May for the 15-week program
  • All candidates must be willing to work at least 20 hours per week, up to possibly 40
  • Engineering, computer science or other technical degree
  • Keen analytical thinking
  • Good writing skills
  • Master’s Candidate (non-MBA) or undergraduate senior
  • Video compression
  • IP Technology
15

Manager, Data & Telecommunications Resume Examples & Samples

  • Drives development of a technology plan to support service strategies for the contact centers
  • Gathers business requirements, documents functional specifications, and develops technical requirements for contact center-focused technology initiatives
  • Identifies technology solutions and applications that meet business requirements; develops appropriate business cases and performs cost benefit analysis
  • Develops and maintains cross-functional ties between contact center staff, technical and operational teams, and network infrastructure group
  • Delivers cost savings through negotiation of contracts, application pricing, and licensing expenses for hardware/software purchases
  • Defuses and resolves conflicts and billing errors with telecom/cellular service providers
  • Maintains a high-competence level staff through training, development, and motivation
16

Technical Analyst Data Telecommunications Resume Examples & Samples

  • Evaluates, recommends, and installs new and upgraded voice/data networks systems
  • Produces gap analyses between existing solutions and best-of-breed to determine level of effort and cost-benefit to building and supporting best in class solutions
  • Monitor departmental queue to ensure SLA and ticket based metrics are met
  • Administer Avaya Call Management System
  • Develop and deploy methodologies for testing telecom platform performance and providing performance statistics and reports
  • Manage and ensure effectiveness of security solutions and intrusion detection systems
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting of telecom hardware and software
  • Administer user accounts, permissions, and access rights
17

VP, Accounting Controller Telecommunications Resume Examples & Samples

  • Bachelor's degree required; with MBA/CPA preferred
  • 10+ years of accounting/finance/operations experience, with increasing levels of responsibility
  • Experience with the Telecommunications industry, JPM Sourcing, Third-Party Vendor management, and technology application delivery management preferred
  • Ability to build and motivate high performance teams with a global focus
  • Outstanding analytical, problem solving, process management, and presentation skills
  • Superior relationship management, verbal and written communication skills
  • Team player, able to work well with multiple Lines of Business, Third-Party Vendors, and across a wide variety of functions
  • Demonstrated track record of process improvement and improving controls
  • Proactive attitude, self-initiator, commitment to continuous learning, willing to challenge the status quo to improve processes
18

Oracle E-business Telecommunications Associate Partner Resume Examples & Samples

  • Developing integrated program management plans, managing deadlines and dependencies across initiatives, and coordination of project team activities
  • Defining and agreeing on deliverables and milestones
  • Setting and controlling scope
  • Communicating status and vision to client management and stakeholders
  • Estimating project skill requirements, and then working with resource deployment managers to identify appropriate resources and manage their integration into the team
  • Overall team management, including regular evaluations
  • Project financial management
  • Identifying and pursuing new sales opportunities at existing clients as well as new accounts to drive incremental signings and revenue
19

Analyst, Data & Telecommunications Resume Examples & Samples

  • Participates in the design and maintenance of telecommunications networks; resolves complex network operating problems
  • Diagnoses and resolves complex network operating problems with technical assistance from vendors, common carriers, and technical IT management
  • Analyzes performance of telecommunications network, including usage and load patterns and systems responses
  • Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, redundancy capacity
  • Directs and performs installation of telecommunications/network and test equipment
  • Develops and enforces policies, work instructions, and procedures in support of Company requirements
  • Directs project team and provides leadership in completing projects
  • Monitor system performance, troubleshoots outages, and manages vendors to ensure optimal system performance
20

Telecommunications Administrator Resume Examples & Samples

  • Provide telephony end-user support across our 20 world-wide sites
  • Respond to issues via a shared team email account and/or the Service Now
  • Telephony Moves, Adds and Changes in an Avaya ACD/PBX environment
  • Maintain monthly, quarterly and yearly billing spreadsheets
  • Process monthly, quarterly and yearly bills in a timely manner
  • Analyze bills to ensure contracted rates are being honored
  • Process Purchase Orders
  • Partner with Finance, telecom team members and business unit managers to help develop budgets and forecasts
  • Demonstrated computer proficiency within a Windows environment including Outlook, Word, Excel and Access
  • Demonstrated strong organizational skills
  • Demonstrated ability to project manage small-scale projects
  • Proven partnering abilities
  • Ability to meet rush deadlines
  • Proven understanding of telecommunication technology: PBXs, IVRs, carrier/network services
  • Minimum 1 year experience in call center environment
  • Proven working knowledge of billing, book keeping and accruals
  • Proven working knowledge of Purchase Orders
  • FOR DRC Cast Members: No more than one F/O (F=Falling Behind, O=Off track)in Presenteeism in the last six months and no more than one reprimand within the last six months
  • Previous DRC experience
21

Senior Analyst, Telecommunications Resume Examples & Samples

  • Consulting with Guest Contact Center leadership, develops, designs, implements and manages the various telecommunications and data systems needed to support emerging VoIP technologies. This includes the determination of systems that will support the Guest Contact Center’s efforts to re-define itself, the systems analysis to assure the systems provide the processing, flexibility and data needed to achieve these goals. The job works relatively independently from direct supervision in making decisions and recommendations needed to achieve these goals
  • Project manage, plan and execute all telecommunication system upgrades, uploads, backups and restores for all Guest Contact Center communication systems. Serve as technical lead/supervisor for all Guest Contact Center projects. Represent the Telecom department in operational department project statues meetings
  • Provide agent administration, reporting and monitoring. Provide recommendations based on the reporting statics to management to optimize resources and performance for the Guest Contact Center. Systems include but not limited to Call Management System, Call Copy Agent Recording system and IEX WFM agent forecasting system
  • Responsible for identifying, resolving escalating mission critical application issues the Guest Contact Center telecommunications systems. Monitor system alarms and report/escalate trouble tickets with 3rd party vendors. Oversee repair issues to completion
  • Provide Tier 1 system support for the Guest Contact Center and Tier 2 support for other departments and end users. Delegate work request to the telecom techs for user requests
  • Manage all toll free routing, call vectoring, agent skill administration for the Guest Contact Center
22

Supv, It-telecommunications Resume Examples & Samples

  • Ensures necessary tools and resources are available for staff to provide complex business issues analysis and technical solutions
  • Supervises the completion of upgrades for network hardware and software components, as required
  • Assists business units in the use and practical application of technologies and services
  • Assists all business departments within the organization to make sure all hardware, software, and equipment is updated and functioning properly
  • Plans and organizes projects and initiatives aimed at upgrading or otherwise changing IT technologies and/or services
  • Delegates responsibilities. Assists with guiding, mentoring, developing, and training staff to ensure optimal work performance. Recommends department standards and best practices
  • Installs server and workstation software and hardware upgrades. Assists with special network projects and installations
23

Global Telecommunications Intern Resume Examples & Samples

  • Assist with the roll out of Skype for Business to 1,250 users at headquarters
  • Assist end users with cellular device requests and questions
  • Assist team with tickets and requests for Moves/Adds/Changes using Telecom technologies
  • Participate in office moves that involve voice/data cabling changes and installs
  • Assist team in researching the status of phone lines and phone vendor accounts
  • Participate in meetings with vendors
  • Assist team with documentation, Visio diagrams and vendor requested information
  • Provide support and assistance to the Telecom team as needed
  • Candidate for Degree in Computer Science, Business or Information Technology
  • Experience with Microsoft Office 2010/2013
  • Experience with mobile device technology
  • Customer Service focused
  • Works exceptionally well within teams
  • Very resourceful and is good with time management
24

Telecommunications Services Specialist Resume Examples & Samples

  • Maintain the telecommunications system (hardware/software) for VIMS and ensure that it is functional and operational in order to minimize downtime. (The telecommunications system consists of analog, digital and Voice over IP (VoIP) connections). Monitor phone system performance and fault detection and correct problems in a timely and efficient manner
  • Support client requests for moves, additions, and changes by establishing voice and data connectivity and integration. Manage voicemail, mailboxes, and user accounts by programming required features. Coordinate reservations and establish conference bridge sessions
  • Maintain accurate voice and data documentation, including procedures, maps, lists and station/cable information. Install voice and data cabling, troubleshoot and resolve issues, and document installations. Ensure E-911 system is functioning properly, E-911 locations documented, and the E-911 database is updated. Manage Emergency Notification System of loudspeakers on VIMS campus
  • Develop solutions to meet the future needs of the client community. Assist in the planning for future phone and network growth. Test and evaluate vendor equipment. Enhance reliability of the telecommunications system through new and improved infrastructure upgrades, load balancing and redundancy
  • Provide consultative services for phone and networking support for ITNS Staff and other members of the VIMS Community as appropriate. Train clients on phone features and usage
  • Substantive hands on experience in managing the installation, troubleshooting, and maintenance of a modern telecommunications environment, including relevant hardware and software
  • Experience in Voice over IP (VoIP) systems and telecommunications protocols
  • Experience providing advanced support in a customer-driven IT environment
  • Experience in design, installation, maintenance and support of a modern telecommunications environment is highly preferred
  • Significant experience with telecommunications and networking systems is highly desirable
25

Telecommunications Systems Technician, Senior Resume Examples & Samples

  • Installation and repair of Network equipment throughout campus and remote UA sites
  • Installation and repair of analog, digital and Voip telephones
  • Works closely with the Network Operations team to get the network running
  • Performs some supervisory responsibilities for direct Supervisor when needed
  • Surveys and inspects existing wire and cable equipment
  • Assesses short term and long range wire and cable facility needs
  • Installs key systems and associated wire and cable
  • Maintains software driven telephone system
  • Configures software and hardware on digital systems to accommodate specific university requirements
  • Monitors circuits and maintains circuits at a level acceptable to university standards for efficient communications
26

Telecommunications Systems Technician Resume Examples & Samples

  • Runs fiber, configures and troubleshoots network (Cisco) equipment
  • Works with the UITS Network Operations team to get the network running
  • Develops and maintains facility records of cable equipment
  • Designs and modifies wire and cable conditions
  • Verifies equipment inventories and modifies records as required to reflect existing conditions
  • Installs single line sets and associated wires and cables
  • Installs building wire and cable
  • Ensures proper working order for a complex telephone system
  • Maintains necessary supplies
  • Analyzes, through diagnosis, problem areas in the telephone system and takes appropriate action to eliminate problems
27

Site Engineer Telecommunications Resume Examples & Samples

  • Responsible for installation and support in testing & commissioning of Telecom system and back bone fiber
  • Execute project schedule for timely completion of projects
  • Responsible for daily, weekly and monthly status report generation on progress
  • Co-ordination with client ,vendors & execution staff
  • Coordination with Drawing Department related to Systems Drawings
  • Responsible for after test configuration and asset master list along with as built drawings
  • Planning, Material Management, Execution & project Co-ordination at site with third party (Vendor, Client & Consultant.)
  • Site Interface with civil for implementation of DTS, ACIDS, PA, PIDS , CCTV and MCK solution along with implementing Telecom Network
  • Macro & Micro analysis of the activities involved in execution of project
  • Responsible for all telecommunications systems Like PIDS, PAS, CCTV, FOTS, CCS (MCLK), ACID SYSTEM, IP PHONE, Installation at Depot. and Elevated Stations
  • Good technical, communication and interpersonal skills
28

Telecommunications Electronics Technician Resume Examples & Samples

  • Bachelor's degree or equivalent and 2+ years’ related experience in the computer programming field or other qualifying credentials and experience or 6 years of related experience
  • Active DOD Secret clearance. Higher Clearance accepted
  • Must have experience supporting engineering, technical support, or installation with at least ONE of the below areas
  • Carrier Systems. This shall encompass multiplexers, ATM Switches, Synchronous Optical Network (SONET) Nodes, Transmission Security (TRANSEC) and Management and Control (M&C) requirements. The Contractor shall determine software configurations within system components to ensure mission requirements are met, to include modem settings, multiplexer configurations, and TRANSEC strap settings, as well as provide expertise in end-to-end troubleshooting of both test and operational missions
  • Internet Protocol (IP)/Multi-Protocol Label Switching (MPLS) Systems. This shall encompass Service Provider routers and components, to include but not limited to, Cisco and Juniper Service Provider routers and switches, Voice over IP (VoIP), Serial to IP (STI) or Circuit to Packet (CTP) edge devices, IP modems, and Ethernet/OTU encryption. The Contractor shall also have knowledge about IP network development; router and switch configurations; VoIP, Virtual Private Network (VPN) and Virtual Routing Forward (VRF) setup; serially interfacing routers or edge devices to carrier equipment; performing basic configurations using UNIX; and the integration of IP networks into the Global Information Grid (GIG)
  • Transport Systems. This shall encompass the fiber optic multiplexers, encryption, and the connection of IP Routers and other Carrier Systems such as SONET into the OTS systems and the Global Information Grid (GIG)
  • Timing and Synchronization. This shall require an understanding of jitter and drift and their impact on communications systems. The Contractor shall also have an understanding of timing references, to include cesium standard and global positioning system (GPS) derived timing, and the ability to troubleshoot timing problems in various architectures. Communications systems include tactical and strategic satellite communications as well as the terrestrial Defense Information Systems Network (DISN)
  • General Communications Equipment Installation. Have installation team chiefs who understand the basic installation standards taught in the [define] BIC course or outlined in [define] BICSI and Telcordia standards. Such standards include, but are not limited to, installation of equipment racks on raised and solid concrete floors, to include securing the rack in accordance with local area earthquake requirements; leveling equipment racks; providing airflow cutouts; installation of equipment in racks; and dressing of all intra-rack cabling. This also includes installation of cable ladder (overhead and subfloor); installation of C- Channel on concrete floors and walls of varying materials; and dressing of inter-rack cables. Connections to power panel main circuit breakers will be required
  • Cable Fabrication. This includes, but is not limited to, fabrication of MIL-SPEC power cables, coax cables of various connector types (N, BNC, TNC), data cables (to include RS-530 other special fabrication assemblies), and Ethernet cables. This shall also include testing of all cables fabricated on site using the appropriate test equipment and tools
  • Fiber Optics. This includes, but is not limited to, installation of fiber optic cables (multi-strand and simplex/duplex jumper cables) in external manholes and within a communications facility. This shall also include experience with cutting, stripping and terminating individual fibers; high level of experience with the use a fusion splicer; performing power loss tests; and dressing fiber cables and jumpers while avoiding exceeding the minimum bend radius
29

Telecommunications Auditor Resume Examples & Samples

  • Analyze telecommunication contracts, including telephone bill consolidations
  • Perform telephone line inventory and site analysis; compare bills to tariffs for retail and wholesale stores
  • Review, audit, and analyze the company’s current telecommunications billing and configuration, identify any discrepancies, errors, overcharges and/or misaligned telecommunications configurations
  • Identify and correct telecommunications inaccuracies thereby legitimizing the telecommunications billing and configuration
  • Investigate all aspects of telecom services including contracts, customer service records, invoice data, regulatory tariffs and how telecommunication services are interrelated and interlinked
  • Understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network
  • Collaboratively determine the direction and thrust of proposed audit efforts
  • Plan and implement processes and procedures supporting the telecommunications auditing theory and scope supporting the proposed audits
  • Perform auditing functions in a professional manner and in accordance with the approved audit regulations
  • Prepare formal written reports, as requested, expressing opinions on the adequacy and effectiveness of current systems
  • A degree in MIS, Computer Science, Telecommunications or other related technical field is desired
  • Substantial and proven industry experience will be considered in lieu of the degree requirement
  • Previous accounting and/or telecom auditing experience
  • Competency with Microsoft Office product suite
30

Account Executive, Telecommunications Client Resume Examples & Samples

  • Coordinate logistics and scheduling for client mobile marketing assets with regional and partner contacts
  • Develop integrated calendar and approval mechanism for asset use requests
  • Ensure support staff is adequately trained on asset set up and troubleshoot; act as liaison with client and partners for training
  • Coordinate implementation of key program logistics under direction of Account Manager-Logistics
  • Create asset implementation and use guides as required
  • Assist in developing and building program/asset recap reports
  • Participation in client meetings and conference calls
  • Assist in the development and implementation of soccer-related marketing initiatives
  • Bachelor’s Degree in a related field and 1+ year(s) relevant experience
  • Related internship or mobile tour experience preferred
  • General understanding of soccer landscape preferred
  • Demonstrated ability to work effectively under tight deadlines, as part of a team, and work under pressure
  • Detail-oriented with excellent organization skills and a demonstrated ability to initiate work (self-starter)
  • Experience coordinating with partners/vendors
  • Excellent communications skills – both written and verbal
  • Ability for manual labor and to lift boxes up to 50 lbs
  • Willingness to work weekends and nonstandard hours, as well as potential frequent travel
31

Telecommunications Operator Resume Examples & Samples

  • Perform daily quality checks and monitoring of operations and make recommendations for improvements for Customer Service
  • Carry out performance measurement, monitoring, and evaluation of all operators and processes to improve the efficiency for our customers
  • Acting as an information source and answering operator questions, assigning tasks, following up and giving instructions as needed
  • Practicing and ensuring compliance with that of all the organization’s policies and procedures
  • Communicating solutions, successes, and opportunities to the Site ISS Manager
32

Telecommunications Operator Resume Examples & Samples

  • Operates central answering telephone equipment for the hospital system. Answers incoming calls and promptly transfers an/or connects long distance calls placed through the telephone network according to departmental procedure
  • Provides telephone-paging services for physicians and other designated personnel according to departmental procedure. Receives and promptly delivers messages which have a medical urgency or necessity to residents, physicians and patients according to departmental procedure. Follows physician on-call procedures in compliance with Emtala guidelines
  • Monitors fire, emergency, and security alarms; retrieves emergency information from alarm panels; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Maintains logs of emergency calls and telephone paging. Records date, time, caller, and to whom the call is being placed in order to document that the call was completed and can be verified for billing purposes
  • This position requires accurate handling of on call information, messaging information, paging, proper documentation and following detailed instructions for call routing. This position is also responsible for monitoring and implementing emergency notifications and procedures. Maintaining a customized database and paging status for each member of the medical staff
  • Accesses patient databases via the Millennium System for correct patient information by responding to calls and noting appropriate contact information for contacting physicians. Documents discrepancies in phone numbers or other relevant information and provides correct data to the supervisor in order to make the appropriate changes. Uses patient information to access and to query patient information and provides information to the public according to departmental procedures and confidentiality standards
  • Completion of a high school level of course work with attainment of a high school diploma or possession of a state high school equivalency certification (GED) is required
  • One-year experience as a Telephone Attendant using computerized equipment is preferred
  • Familiarity with medical terminology is preferred
  • Highly effective verbal communication skills are essential to communicate with public, patients and the medical system staff
  • Proficient knowledge of typing keyboarding is required to operate computer keyboards to perform data entry and to process calls in a timely manner
  • Ability to maintain mental concentration and endure visual strain over an extended period of time
  • Must be able to multi-task between multiple computer software
  • Advanced skill level on M/S Excel
  • Must be able to type 35 words per minute
33

Director, Telecommunications Infrastructure Resume Examples & Samples

  • Maximizing messaging automation
  • New web communication technologies
  • User-Experience optimization
  • Partner with business operations and technology to lead business & technology enhancements
  • Provide expertise on emerging technology by developing external relationships, conducting research and being aware of what other companies are testing
  • Make recommendations to the Senior Management team on potential technology to test that fits into our longer term strategies
  • BS, CIS, IT, Engineering, CS
  • 6+ years of experience in IT Management
  • Experience in leading a team
  • Hands on experience with Cisco Technology
  • Cisco UCCE experience in analysis, design, implementation including multiservice infrastructure, Cisco Call Manager, Unity Unified Messaging, Cubes
  • Exposure / experience with disruptive technologies and trends shaping communications such as Artificial Intelligence Bots, Natural Language Processing
  • Proven ability of Workforce Management knowledge and experience
  • Experience with MPLS networking a plus
  • Experience Verint 360 or Nice IEX a plus
  • Implementation experience with UC on UCS a plus
  • Experience with traditional PBXs (Avaya, Nortel, etc.) and call centers a plus
34

Analyst, Telecommunications Resume Examples & Samples

  • 2-5 years of related telecommunications experience
  • Knowledge of the technologies, tools, and equipment used in telecommunications systems support
  • Proficiency in one or more specific technologies may be required, depending on job assignment
  • Desired
  • Has performed operational and maintenance, configuration and light-off testing support of AVAYA of Telephony and Unified Communications equipment (e.g. CM 4, CM 6, etc.).Work location is at St Juliens Creek Annex, Portsmouth , VA
  • Understands and has performed DoD 8570 DIACAP Information Assurance (IA) processes, relating to (e.g. scans, stigs, etc.)
  • Need to have or ability to obtain a Secret clearance
35

Service Desk Telecommunications Liaison Resume Examples & Samples

  • Troubleshoot and resolve Tier 2 & 3 trouble tickets related to advanced Telecom and connectivity issues for the FSIS/USDA
  • Develop and document Telecom policy and support as it relates to Service Desk operations
  • Coordinate 3rd party support efforts to restore connectivity issues in remote locations
  • Resolve Network switch and connectivity issues
  • Collaborate with development staff to recreate problems in the test environment
  • Verify with the end-user that the issue(s) has been resolved and update the ticketing system with triage/resolution specifics
  • Perform other duties or special projects as assigned
  • Must excel in a fast-paced; agile environment where critical thinking and strong problem solving skills are required for success
  • Identify unique or recurring customer/technical problems and provide input to management to prevent recurrence
  • Travel onsite to customer locations as required and/or requested
  • Bachelor's degree or better in the Information Technology field. Relevant IT/Service Desk experience of 5 years or more may also be accepted in place of an accredited degree
  • Certifications in MCP; CCNA; Security +; Network+ or equivalent experience are a plus
  • Experience in troubleshooting advanced connectivity issues; to include UTN; DSL; EVDO and BlackBerry Tethering
  • Ability and desire to provide excellent customer service to the FSIS/USDA end-user base
  • Strong knowledge of MS operating systems and applications; specifically Windows XP and VPN
  • Ability to work independently and in a dynamic environment
  • Ability to work days/nights; weekends and select holidays as needed
  • Knowledge of Outlook/Exchange; VPN and wireless technologies
  • Ability to work independently; as well as; in a team environment
  • Ability to adapt quickly to new technologies; with a good writing standard in order to convey technical direction
  • Strong organizational skills; ability to prioritize; multi-task and work in a fast paced environment
36

Telecommunications Specialists Resume Examples & Samples

  • Identify all aspects of telecommunications systems, vulnerabilities, and shortfalls in sustainability under varying stressful environments
  • Verify ground-truth of the physical topology of networks and systems
  • Identify external interfaces to global communications
  • Review and assess the telecommunications infrastructure (logical and physical) supporting the assessed site’s missions
  • Make recommendations to mitigate or eliminate identified vulnerabilities
  • Bachelor of science in electrical engineering or a telecommunications-related discipline
  • Experience working in a SCIF
  • Extensive knowledge with configuration, operation, and management of the Defense Information Systems Network (DISN) and other DoD and commercial terrestrial and satellite communications systems and networks
  • Master’s degree in scientific or technical field
  • Current knowledge of and familiarity with the following
  • Fiber optic distribution systems
  • Optical transport distribution systems
  • SONET/SDH, ATM, IP, and TDM protocols, equipment, and networks
  • Encryption systems
  • Experience in one or more of the following: DISN, DSN, DRSN, DMS SIPRNet, NIPRNet, JWICS, DSCS, Milstar, AFSCN, GMD, GPS, cellular, Microwave, and various other DoD and commercial architectures and SATCOM networks
  • Experience in conducting vulnerability assessments similar to BSA assessments
37

Telecommunications / Electronics Technician Resume Examples & Samples

  • Two (2) years of telecommunications/electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school
  • Two (2) years’ experience in two (2) or more of the following specialties
  • Experience with Microsoft Visio
  • Prior experience supporting US Forces Korea (USFK) programs
  • Some Korean language proficiency desired
38

Lead Knowledge Analyst Telecommunications Resume Examples & Samples

  • Scopes knowledge needs of consulting teams and liaises with knowledge team and/or Data & Research Services to address them
  • Provides customized knowledge for client work, occasionally providing client facing expertise
  • Acts as a thought partner, establishes credibility with consulting teams and provides problem solving and sector expertise insights
  • Captures, codifies and maintains knowledge content
  • Collaborates and maintains the development of new knowledge through participation in top priority projects and knowledge infrastructure projects, database updates, surveys, etc
  • Controls quality and supervises contribution or updates to existing sector knowledge database
  • Develops content for go-to-market materials
  • Promotes innovation at BCG by identifying knowledge capture opportunities
  • Contributes to building sector teams and suggests emerging sectors based on client demand
  • Advises, shares knowledge and trains junior knowledge team members
  • Designs the on-boarding schedule, provides day-to-day apprenticeship and coaching for knowledge team staff with guidance from Knowledge Experts
  • Involves in recruiting process for the practice where needed
39

Telecommunications Product Engineer Resume Examples & Samples

  • Deeply aware of the business challenges driving the transformation; understand data from VLSS and elsewhere to quantify the relative value for the investments made on transformation of processes and tools
  • Strategic thinker who can understand the interplay of the network, systems and process and changing business environment to see the impact of the decisions taken now on the future
  • Bridge the current operations to the future mode into the roadmap
  • Understand the Network evolution to SDN/NFV as well as Agile concepts
  • Master’s degree in Engineering or Business Administration preferred
  • 3+ years of project Management experience preferred
  • Leadership in the industry bodies and active in the open source community preferred
  • Self-starter with the ability to communicate and work with senior management, technical teams and multiple diverse teams and organizations across geographies
  • Big picture thinking with the ability to grasp complex systems architecture and be able to connect them to user process and understand the value of the feature functionalities
  • Good organizational skills and the ability to manage multiple, simultaneous projects
  • Demonstrate analytical skills and understand complex technical issues and provide effective direction to the teams
  • Effective interpersonal skills include conflict management especially around competing technical approaches to problems
40

Telecommunications Field Service Engineer Resume Examples & Samples

  • Involved with the installation, expansion and support of all telecommunications hardware
  • Support BCM50 and Avaya IP Office for Medical Service locations
  • Perform adds, moves, changes to phone lines and handsets
  • Monitor and troubleshoot internal phone systems
  • Maintain and manage PBX systems, including software updates on Avaya CS1000 and Cisco Call
  • Participate in new technology evaluations and assist in the preparation of written results and
41

Telecommunications Operator Resume Examples & Samples

  • Minimum four (4) months multi line phones/PBX experience
  • Ability to read, write, hear and verbally communicate in English to the degree required to perform the job
  • Multi line phones/PBX experience in a hospital environment
42

Telecommunications Attendant Resume Examples & Samples

  • Vacation
  • Spousal & Domestic Partner Leave
  • Direct Deposit
43

Telecommunications Business Data Analyst Resume Examples & Samples

  • Serve as the Telecom point of contact projects requiring Telecom solutions
  • Serve as liaison between business leaders and Optum Technologies
  • Understand / Develop telecom solutions to ensure that business needs are translated to the correct technical requirements (e.g. PBX vectoring, need for speech applications, network routing) and ensure that all compliance and clinical obligations are met (e.g. scripting verbiage, scripting requirements in clients contact)
  • Coordinate with Workforce Planning and Management teams to ensure that routing solutions follow best practices in meeting the client needs as well as overall business objectives (e.g. performance guarantees, average speed of answer goals, routing efficiency)
  • Identify and optimize new and existing routing solutions that will drive overall improvements to system utilization, scalability, productivity and reporting outcomes
  • Maintain and update routing data in both CMS and the Toll Free Number databases and ensure appropriate communication to the parties requiring this information (e.g. contact center analytics, workforce planning, clinical operations)
  • Maintenance and updating of the Toll Free Number database to ensure maximum data relevance and ensure usability of the application and its related report structure
  • Perform other ad hoc analysis and duties as needed and as they relate to changing business objectives
  • 3+ years of experience in telephony or workforce management or call routing (solid understanding of how call routing works)
  • 2+ years of experience with Avaya or equivalent phone system
  • 1+ years of experience as a Telecom Analyst
  • Project management skills of training or ability to demonstrate project management competence
  • Awareness of criticality of issues
  • Ability to build and maintain trusted relationships with a customer
  • Intermediate skills in Microsoft Excel
  • Bachelor’s degree in computer or business field
  • Demonstrate project management competencies
  • Ability to effectively communicate mission and objectives
44

Business Manager, Telecommunications Systems Resume Examples & Samples

  • Develop multiyear business plan to grow the Telecom business in Canada
  • Develop and /or facilitate relationships with customers at all levels both within ABB and within the customer
  • Sales coverage, to meet frequently with key personnel accounts and third party collaborators to discuss opportunities, needs and strategies for growth of the business
  • Aggressively follow up on all leads developing action plans
  • Drive growth with Account Management team for Canadian customer base
  • Lead the development and implementation of the account plan to include: designing the executive relationship strategy, prioritizing the opportunities, identifying a target for each solution (project) including the required resources and support for same
  • Develops a strategic plan to execute and achieve annual objectives. Provides quarterly updates to management and sales Team
  • Develop, and introduce and manage, within budget, comprehensive sales and business strategies and related activities to support telecom growth initiatives. Work with Telecoms Business Manager in Houston to determine commercial viability of products, resource requirements and potential risks. Influence decisions that may have major impact on the organization's sales, market share and financial results. In addition, cross collaboration with Operations when required to assist Telecoms business growth from Sales to final execution
  • Quarterly reviews follow up / alignment of the telecom business plan with the management team. Such business plan shall incorporate updates, such as: current/future competitive landscape, target accounts/projects, white spaces / opportunities, and actions to close gaps etc
  • As the Company's principle customer representative for Telecoms, ensure that business opportunities are recognized and the business units are positioned to take full advantage of these opportunities. Coordinate staff and resources to achieve most effective results
  • Establish, build, and maintain long-term customer relationships to improve the Company's opportunities for sales and profits, effectively respond to customers' needs, and ensure their satisfaction. Direct or conduct negotiations with major customers and independently introduce measures to finalize mutually agreeable contracts
  • Oversee and coordinate effective communications among customers and various business units to ensure accurate, consistent and timely flow of information. Ensure availability and effective use of specialized equipment for sales and related activities. Provide technical direction and presentations and advice to sales staff and promote their technical and professional development
  • Strong analytical, communication and leadership skills are required to evaluate a wide variety of complex information, develop imaginative sales strategies, and coordinate related sales efforts
  • Requires innovative strategic planning skills, in-depth understanding of the Company's technical and commercial strengths and relationships with markets
  • Requires ability to negotiate and successfully conclude matters of major importance
  • Bachelor's Degree and a minimum of 15 years’ experience in the Telecoms industry
  • Experience in industry to have included any combination Design Engineering & Sales for Security Systems (Access Control & CCTV)/Plant Radio/VSat/LAN-WAN-Wireless/Structured Cabling. BISCI RCDD certification a plus
45

Telecommunications Agent Resume Examples & Samples

  • Minimum of at least 21 years of age
  • At least 1 year of continuous PBX Operator experience or telecommunications experience, preferably in a hotel environment
  • Able to effectively communicate in English, in both written and oral forms
46

IT Manager / Telecommunications Resume Examples & Samples

  • Works with senior management to establish objectives and budgets for voice communications services and ensures that cost objectives are met
  • Establishes and manages corporate voice communications policies, procedures and standards for telecommunications hardware and software in accordance with organizational objectives
  • Manages services to operations throughout TCF for development of communications systems and networks, coordination of support, and problem resolution
  • Acts as liaison with voice services and equipment vendors to define, select, and implement communications systems
  • Maintains up-to-date knowledge of communications technologies and systems to support company business plans and potential future applications
  • Provides leadership, guidance, and training to assigned staff. Responsible for staffing and performance review; makes recommendations regarding promotions, salary adjustments and/or disciplinary action
  • Provides periodic management reports on achievement of goals and state of the Telecommunications network
  • Establishes and manages disaster recovery plan for voice communications systems throughout TCF
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues
  • Four-year college degree or two-year degree and equivalent work experience
  • 5-7 years progressively responsible experience in Information Technology
  • 6+ years experience in telecommunications
  • 3+ years of supervisory/management experience
  • Direct supervision of technical staff
47

Senior Telecommunications Project Engineer Resume Examples & Samples

  • Analyze design and develop a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint
  • Review and/or analyze and develop architectural requirements at domain level within product portfolio or team
  • Participate in the CoreTech (Global IT) domain governance model
  • Contribute to the development of infrastructure platforms that are service-oriented with reusable components that can be orchestrated together into different methods for different businesses
  • Lead the research and evaluation of emerging technology, industry and market trends to assist in project development and/or operational support actives. ·
  • Deep technical experience in Voice/VoIP/video technology planning and evaluation as it pertains to architecture design including equipment selection, systems integration, requirement specifications, requirement gathering, design selection, alternative recommendations, costing and scheduling
  • Experience in the design, configuration, and deployment of secure voice/VoIP systems globally
  • Experience managing large, complex budgets, Solid experience telecom planning/architecture development and support, strong organizational and leadership skills with experience integrating systems in large, complex, multi-user, multi-platform environments
  • Experience with vendor management (network products, telecommunication services, cloud technologies, operational support, and professional services) and with RFI/RFP creation
  • Bachelor's Degree from an accredited college or university (preferably in a IT or business related field of study) or relevant experience
  • Minimum 5 years of experience at a Fortune 500 company driving major infrastructure programs
  • Prior experience in a telecom or IT technology vendors highly desirable
  • Experience with the following technologies: Cisco Unified Communications Manager (CUCM), Avaya Communication Manager (ACM), Cisco Unity/Unity Connection/Unified Messaging, Avaya Aura Messaging, H.323/SIP/MGCP/SCCP, PSTN circuits (PRI, T1, SIP, analog, FXO, FXS), Unified Contact Center Express (UCCX), Cisco Telepresence, Cisco Webex/Jabber or Lync, print server technologies (Xerox/Canon/MS)
  • Leverages communication and collaboration to solve problems with global peers across various functions
  • Applies external focus – Ensures aligned with key vendors in order to pair solutions to a businesses need. This may also include cost avoidance measure needed by the business
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
  • Demonstrates customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
  • Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
48

Telecommunications Operations Lead Resume Examples & Samples

  • Provides project management support for telecommunications projects including planning and implementing
  • Performs highly specialized technical tasks associated with cutting-edge technologies
  • Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals
  • Conducts site surveys, develops requirements documentation for voice/video/LAN/WAN services
  • Applies expert functional knowledge and experience to significant business projects or processes
  • Provides incident and problem management support using ServiceNow ticketing system
  • Monitors ticketing queues and customer support with Tier-2 and TIer-3 staff
  • Provides Cisco VoIP day to day O&M, troubleshooting and support
  • May perform business development activities, including providing technical input to proposal efforts
  • Provides guidance and training to less experienced staff
  • May serve as a technical task or project leader
  • May have supervisory responsibilities
  • Maintains current knowledge of relevant developments in area of expertise
  • 10-15 years experience related to Telecommunications Operations
  • 5 years of hand on experience with wiring, 66 and 110 blocks, plain old telephone service (POTS) lines, VoIP, circuit installation/ troubleshooting, and Cisco network equipment implementation and maintenance. Experience leading teams of telecomm engineers
49

Telecommunications IPT Administrator Associate Resume Examples & Samples

  • Proficient in all aspects of Telecommunications administration
  • Knowledge in Cisco Call Manager and Unity mandatory
  • Knowledge in Cisco Voice Router configurations, SRST and call routing is mandatory
  • Knowledge in IPC Turret Systems is a plus
  • Ability to read and understand call volume reports and assess capacity
  • Skill set planning and implementation
  • Knowledge of Cisco Call Center Enterprise / Express systems is a plus
  • Knowledge in Verint Recording Platforms is a plus
  • Knowledge of Disaster Recovery planning and execution is a plus
  • Ability to function in a fast-paced organization
  • Working on medium to large-scale projects as well as creating, managing, tracking, and reporting the status of such projects
  • Submitting weekly status reports and providing input and recommendations for all areas of service delivery improvement
  • Reviewing and testing new technology
  • Evaluates and makes recommendations
  • Expertise in setting and managing client expectations, with the ability to establish and maintain a high level of client trust and confidence
  • Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management
  • Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
  • Extensive experience providing direct support in a client-facing role
  • College Degree preferred or comparable technical degree
  • Extensive knowledge in Cisco IP Telephone Systems
50

Telecommunications Operator Resume Examples & Samples

  • Provide frontline reception services for campus telecommunications center
  • Maintain and reference multiple resources to provide accurate information in responding to routine and non-routine inquiries such as questions about building hours, weather, phone/office numbers, campus events, etc
  • Resolve customer concerns in a courteous and problem solving manner
  • Answer, prioritize and direct incoming phone calls to general campus switchboard
  • Provide information regarding correct dialing and telephone usage procedures
  • Assess campus telephone problems and troubleshoot for solutions or initiate repair service
  • Update online campus directory, reset voicemail passcodes, and update electronic information signs
  • Transmit and receive FAX messages containing information of a confidential nature and initiate charge-back and tracking forms
  • Greet and direct visitors to chancellor and vice chancellors' offices
  • Serve as key operator for faculty lounge copier; provide assistance, check supplies and initiate repair service
  • Maintain lost and found with University Police; process vending machine refunds
  • Screen and record key usage for offices, conference rooms, and classrooms
  • Two years experience working with diverse customers in person and/or on the telephone
  • Excellent communication skills including active listening with ability to assess and prioritize responses to general campus phone calls and walk ins
  • Must be able to appropriately direct visitors to offices of high-level leadership including chancellor and vice chancellors
  • Ability to understand technical aspects of telecommunications system
51

Supervisor, Data & Telecommunications Resume Examples & Samples

  • Oversees a team of telecommunication analysts who design, create, and troubleshoot call routing for the West Division
  • This position includes planning work schedules, hiring and filling jobs, assigning work, motivating, and coaching team members
  • Devolving comprehensive test plans, documentation, and ensuring appropriate quality control in team projects
  • Identifies issues and appropriate courses of action
  • Oversees internal Telecommunication routing and work assignments to ensure efficiency, productivity, and appropriate distribution of workload
  • Responsible for supervising Telecommunications Routing projects from design through implementation for internal customers, and ensure that required business needs are met
  • Displays a wide degree of creativity and latitude
  • Documents and works to improve performance of assigned employees through development, use of performance plans, and personnel performance record entries
  • Works with other departments and leaders to establish and facilitate new employee training programs by providing direct training, reviewing and correcting daily observation reports, and updating and modifying changes in training policy and procedures
  • Provides written reports and/or recommendations to Data and Telecommunications leadership regarding the progress of the department towards operational goals and objectives
  • Reviews customer-reported issues and determines best course of action to bring resolution to the issue
  • Carries out budget and finance duties and policy review; purchases division supplies
  • Supervises project teams and facilitates the hiring/testing process for new Telecommunication Operators
52

Telecommunications Certification Body Manager Resume Examples & Samples

  • Must have a working knowledge of TCB and NB activity
  • Must have good knowledge of EMC standards. For example: FCC and EN/IEC standards
  • Must be IT literate i.e. competent in the use of MS Office applications and experience of using large and complex databases
  • Knowledge of EMC Aeropsace, Military and Railway testing
  • Radio and EMC testing
  • Understanding of TCB certification process and NB approval
  • Minimum 5 years work experience in testing of radio and consumer products
  • Experience of working within a quality system
  • Working knowledge of other interantional approvals and certification
  • Degree in Elecitrical / Electronic or equivalent engineering
  • Masters Degree in engineering
53

Principal Telecommunications Technologist Resume Examples & Samples

  • Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, medium sized server configuration, and backup services to meet business needs
  • Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products on medium sized projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches
  • Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
  • Works with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions
  • Assists client in defining strategic technology direction for solution. Provides input in selecting business application packages and vendors
  • Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; recommends solutions to ensure consistency with the company vision
  • Works on project life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage
  • Researches technological advancements to ensure that information systems are continuously improved and aligned with industry and company standards; designs and provides updates to standards to enhance company solutions
  • May collaborate with and provide direction and guidance to other systems analysts/programmers and may act as a Project Leader
  • Assists in increasing the productivity and effectiveness of the organization by defining standards, best practices and promoting reuse as it relates to technology
  • Evaluate new/emerging network/communication technologies and their impact upon NS/EP communications and advise the OEC on strategic technology direction for NS/EP telecommunications
  • Evaluate highly complex data or voice networking technologies to understand their potential vulnerabilities, potential to support NS/EP telecommunications, and recommend future direction
  • Provide technical expertise and guidance to identify and analyze technology approaches to provide the NS/EP community’s voice, video and data need, employing commercial Quality of Service (QoS) mechanisms to the maximum extent practical
  • Identify cost-effective “NS/EP-unique” features to augment commercial QoS features
  • Conduct cost analyses to determine the feasibility of candidate approaches
  • Formulate technical requirements for selected technology solutions
  • Formulate and evaluate approaches to implementing the selected technology solution
  • Coordinate with industry to implement the NS/EP-unique features and to promulgate these features in standards organizations such as ATIS and 3GPP
  • Research technological advancements to ensure that NS/EP voice, video and data solutions are continuously improved, supported, and aligned with industry standards
  • Maintain currency on FCC telecommunications policy that affect NS/EP telecommunications
  • Maintain currency on U.S. telecommunications industry technology and services
  • Work in teams with Government and service provider personnel
  • Masters degree or equivalent combination of education and experience; PhD preferred
  • Masters degree in engineering, computer science, business administration, or related field preferred
  • Fifteen years of experience in wireline/wireless telecommunications technologies including Public Switched Telecommunications Network, TDM, SS7, IP, SDN, 3GPP LTE
  • Ability to obtain Enter of Duty (EOD) and Secret clearance from Department of Homeland Security
  • Good communication skills to communicate with clients, support personnel, and management
  • Good interpersonal skills to communicate with clients and management
54

Telecommunications Systems Technician Resume Examples & Samples

  • Works with the UITS Network Operations team to properly maintain the network
  • Maintains necessary supplies and tools needed on the job
  • Works with outside vendors to maintain voice/data services
55

Telecommunications Attendant Resume Examples & Samples

  • Answer incoming telephone calls and route them to the appropriate person or department in a timely and professional manner
  • Perform basic data entry of telecommunications invoices into company databases
  • Assist other departments with basic data entry and mass mailing projects
  • Strong telephone customer service with multi-line telephone experience
  • Basic knowledge of computers and MS Office
56

Telecommunications Leader Resume Examples & Samples

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Develop and execute Telecommunications strategies and solutions that align with Rexel’s business priorities in over 300 branches
  • Lead continuous improvement of the of company’s Telecommunications architecture to improve efficiency, security, reliability and enable advanced IT strategies and applications
  • Establish service level metrics with domestic and international service providers to drive consistent delivery of quality service
  • Assist the Rexel Group of companies to design and manage IT solutions and in developing and implementing industry-leading best practices, tools and automation
  • Identifies and drives improvement opportunities
  • Works closely with The Indirect Sourcing team on contracts and price negotiations
  • Maintains a knowledge and expertise in Telecommunications best practices and trends
  • Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria
  • Document plans, requests, activities and specifications and report on them
  • Design networks and systems and allocate resources as necessary
  • Excellent written and verbal communications skills in English
  • Must be US citizen or have Green Card
  • BA/BS in Engineering or Computer Science strongly preferred
  • Minimum of 10 years working knowledge of Cisco WAN/LAN/VOIP/CUCM/SIP technology
  • Working knowledge of firewall and security appliances
  • Three plus years managing telecommunications carrier relations and trouble issues
  • Working knowledge of network management/administration software and best practices
  • Strong vendor management skills with experience in a predominantly outsourced environment
  • Solid architectural skills in LAN and WAN networking technologies, video, fixed and mobile voice telephony
  • Experience working with and leading cross-functional, geographically dispersed project teams and working within a hybrid internal and outsourced environments
  • Ability to manage multiple priorities and create effective delivery schedules based on business needs and technical requirements
  • Certifications or equivalent experience: CCNA, CCNP
57

Industry Manager Telecommunications Resume Examples & Samples

  • Position Esri as a leader in the rapidly evolving telecommunications industry
  • Forecast and evaluate industry trends using a variety of data and proactively develop solutions and messages to address key business issues, drivers, and growth opportunities
  • Design, manage, and execute industry marketing programs including plans, budgets, and results reporting
  • Share knowledge about competition and customer requirements to enable Business Development teams to be more effective
  • Work with international distributor and partner channels to support events, programs, and joint value messaging
  • Develop strategic partnerships with major industry suppliers
  • Drive incremental demand within key industry segments
  • Develop regular cadence of content (webinars, case studies, collateral, social media programs, website, and events) that improve lead flow across priority segments
  • Publish compelling customer content (videos, case studies, reference materials) that demonstrate credibility and support sales
  • Support strategic sales opportunities as the subject matter expert and work with account managers to drive penetration in key accounts
  • Work with channels and sales enablement team members to ensure awareness of industry marketing programs (messaging, positioning, assets, training, and sales tools)
  • Keep abreast of global industry trends, issues, and the latest changes in the regulatory environment
  • Understanding of the ArcGIS platform and how it relates to the telecommunications sector industries
  • Experience working with GIS
  • General knowledge of spatial analysis and how it is used for problem solving
  • Results oriented; ability to write and craft smart, attainable, realistic, time-driven goals with clear lead indicators
58

Senior Telecommunications Administrator Resume Examples & Samples

  • Perform system administration on the most complex enterprise telecommunications systems, including Cisco Unified Communications Manager, Cisco Unity voicemail, Cisco Presence, Cisco Unified Contact Center Enterprise, Aspect Unified IP, and Aspect Advanced List Management. Provide end user support by resolving telecommunications move/ add/ change requests and trouble tickets within established service levels, using ServiceNow as the management tool
  • Troubleshoot, analyze, and resolve telecommunications systems alarms and problems in accordance with enterprise-wide Service Level Agreements
  • Implement new telecommunications voice systems and voice network services, and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing
  • Apply knowledge of telecommunications voice technologies to identify and provide solutions for business needs. Work with various business groups to understand future/growth needs, translate these needs into requirements, and contribute to the design of supporting solutions
  • Perform capacity planning and reporting, and operational system maintenance tasks including patching, and proactive resets and reboots to ensure maximum operational efficiency
  • Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network
  • Provide technical guidance, mentoring, and cross-training
59

Product Owner Big Data for Telecommunications Resume Examples & Samples

  • Responsible for the success, quality and timely delivery of a product in the whole product lifecycle as defined in the portfolio
  • Document requirements with valid use cases and real business examples
  • Prioritize the backlog items based on customer and user needs and define the viable scope
  • Develop and drive the product vision and roadmap
  • Provide a holistic overview on the overall product backlog and ensure that the Product team and the related Scrum team have a comprehensive understanding of the product backlog
  • Set up the collaboration with the colleagues within the cross-functional team and contribute to all tasks of this team
  • Definition of Telco industry-relevant big data applications
  • Close cooperation with global Telco product owner and Telco solution management
  • Representation of Products & Innovations on customer events like Industry Advisory Councils, User Group meetings, SAP Forums (focus on Service Industries, but also for the complete SAP Strategy)
  • Management of product-related customer escalations
  • Represent your topic to internal stakeholders, customers and partners and actively seek their feedback and synthesize requirements into executable deliverables
  • University degree in computer science, business administration, engineering or similar qualification
  • Experience in delivering SAP Products & Solutions in development organizations
  • Sound knowledge in technology trends and thought leadership to drive product vision and road map
  • Proven ability to inspire and influence customers, partners and colleagues in the team
  • Ability to network across the organization, the desire to learn, innovate and explore
  • Ability to drive backlog from different (often conflicting) inputs
  • Strong personality and very good communication skills also in executive environment
  • Flexibility / proven ability to work under pressure
  • Strong analytical skills , especially in statistics and data science
  • Fluency in English and in German (written and spoken)
  • Knowledge in HCP/XSA and/or Big Data
  • Knowledge in Telecommunications industry, implementation or running solutions for the Telecommunications industry and the TMForum industry standards (eTOM, SiD and TAM)
  • 5-10 years work experience
  • 3-5 years deep direct work experience in development projects ideally in an agile development environment, customer co-innovation, strategy, development partnerships and development projects
60

Manager of Telecommunications Engineering Resume Examples & Samples

  • Responsible for the design and implementation of a long term Carrier, Voice, and Call Center Technology
  • Responsible for the creation and update of the Telecommunications and Call Center multi-year roadmaps and technical Blueprints
  • Responsible for all, VoIP, voice video, and call center technologies including IVR, ACD/PBX and connectivity to outsourced international contact centers and partners
  • Engage and lead communications with business stakeholders and external IT partners
  • Plans, designs, voice system and call center systems, working closely with Production Support Services for continuous improvement opportunities
  • Designs enhancements for improved systems availability and performance based on Production Support recommendations in step with the Enterprise Architecture and Solutions teams
  • Researches, analyzes and recommends the implementation of software or hardware changes to rectify any operational deficiencies or to enhance systems performance
  • Accountable for ensuring the appropriate level of security of communications systems. Develops engineered solutions for provided security guidelines. Ensures appropriate encryption requirements are applied
  • Negotiates contracts with vendors, monitors cost effectiveness, and recommends upgrading of appropriate systems per Roadmap and Architectural directions
  • Develops and evaluates teammates, in concert with the Production Support and Architecture Solutions teams to ensure awareness and certifications of appropriate technologies
  • Minimum 15 years of experience in data & voice network technologies and at least ten (10) years of supervisory experience
  • Experience working in financial industry and familiarity with regulatory compliance desirable
  • Previous hands on experience with international network, voice, video and unified communications technologies
  • Must have excellent customer service and business engagement demonstrable skills
  • Outstanding written and verbal communication skills, including executive presentation skills
  • Ability to collaborate, influence and motivate cross-functional teams
  • Demonstrated success in leading large, complex projects within budget and meeting deadlines
  • Experience in ITIL processes and framework preferred
  • Proficiency in managing large, complex enterprise communications services – Routing, Switching, VPN, SD-Wan & SDN, Avaya Voice Platforms, and Cisco Networking
  • Proficient in working at an Enterprise level with Tier-1 telecommunications carriers
  • Proficient in managing enterprise and call center technologies for voice networks; experience with Avaya PBX & ACD, VOiP & SIP
  • Must have experience in maintaining call center software in a 7/24 large scale international environment with a large, diverse user population
  • Provide after-hours engineering support for the Production Services teams via escalation as needed
61

Telecommunications Administrator Resume Examples & Samples

  • Act as primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. Aircards, Cell phones, iPhones, iPads, iPods, Androids and wireless data)
  • Evaluate and make recommendations for all aspects of mobility including MDM software, devices, etc
  • Actively engage in the continuous review of content, solutions, or alternative processes that will improve the customer experience or our operational efficiencies
  • Manage wireless vendor relationships, tracking tasks, costs and credits
  • Manage IBM Maas360 MDM software solution
  • Program new Smartphones and Tablets on IBM Maas360 MDM software
  • Oversee and report on wireless inventory and make recommendations to adjust levels
  • Review contracts and benchmark against current market rates and tariffs and contracts
  • Provide VIPs one-on-one (white glove) support, as needed
  • Receive, prioritize and respond to incoming calls, Service Now tickets and/or emails regarding equipment and/or connectivity problems daily
  • Provide basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users
  • Oversee support of mobile device applications, as required
  • Design, maintain, and distribute monthly reporting for wireless analysis
  • Maintain Accurate Wireless Inventory at all times
  • Minor projects involving Landlines
  • Basic support for Cisco Call manager (new hires, MACD, Name changes, password resets)
  • Provide off hour systems support
  • Other duties related to Telecommunications, as assigned
62

Telecommunications Auditor Resume Examples & Samples

  • Provides telecommunications expense management services to clients on a recurring basis. Serves with accountability and responsibility to act in the client’s interest to manage and reduce telecommunications costs
  • Supports the system-generated performance of extensive telecommunications contract compliance audits including documenting all disputed charges
  • Uses NexTEM software to identify invoice and audit exceptions and follows standard remediation processes
  • Documents services in the client’s network and may participate in audit and documentation of services during initial inventory discovery and configuration projects
  • Files billing disputes and change requests with telecommunication service providers, reconciles dispute filings and provides client reports
  • Documents all disputed or opportunity items in NexTEM Savings Module for tracking and reporting purposes
  • Ensures that contract terms/prices are correctly reflected in system in order to perform audits and delivers scheduled dispute reports. Takes point for contract rate loading activity
  • Interacts on a routine basis with key members of the client’s vendor account teams, conduction and/or participating in meetings to review open billing issues as needed
  • Utilizes back end database application to perform database queries to support telecommunications expense audits
  • Utilizes custom reports to support data requirements for telecommunications expense management auditing and other deliverables
63

Manager, Telecommunications Resume Examples & Samples

  • Manage and lead the SHC Telecom and Messaging teams including but not limited managing the day to day activities and support processes
  • Manage staff and all related responsibilities including, but not limited to, time keeping, performance evaluations, and mentoring a successful career growth
  • Leadership role in managing multi-vendor environment to ensure that production issues are resolved in a timely manner, as well as follow up on the long term corrective actions identified
  • Create and view trend analysis reports in order optimize performance or implement process improves that will lead to improved stability and availability
  • Work with the other IT teams incorporating them into the existing production support policies and procedures in place and keep them engaged in developing enhancements to processes and procedures
  • Develop reporting metrics for monthly status to the CTO, CIO and other senior leaders to better address demand and resource management
  • Manage and provide support for the maintenance, updating, modification, troubleshooting, and assessment of the Cisco environment
  • Manage the evaluation, testing, installation and configuration of Steward's Cisco environment, including analyze and test software for interoperability and compatibility with the desktop and complex network and other components of the IT infrastructure
  • Assist users and other technical staff to perform testing and problem analysis for any application issues included in this role
  • Administer various tasks for high visibility projects ensuring that the appropriate support structure is in place
  • Work with Third Party Vendors during implementation and trouble-shooting of application issues and problem resolution ensuring that the proper long term strategies are in place
  • Assist in evaluation of business needs for end users and recommend IT application solutions in accordance with Steward platform standards
  • Occasional after hours and weekend work to perform tasks that cannot be done during business hours
  • Remain on call supporting the SHC Telecom team
  • Participate as a member of IS project Management Teams as necessary, execute project deliverables
  • Participate in IS Crisis management rotation
  • Excellent organizational skills and ability to follow direction
  • Strong ability to effectively monitor and manage Service Level Agreements including executive level reporting and analysis for monthly and quarterly business reviews
  • Demonstrated experience building and managing strong customer relationships and operations
  • Excellent customer service, problem solving and conflict resolution skills
  • Ability to manage multiple, simultaneous projects and work streams
  • Proven team player with outstanding interpersonal and communication (written and oral) skills
  • Ability to express ideas concisely and clearly, orally and in writing
  • Exceptional analytical and process development skills
  • Ability to motivate others to perform
  • Good Analytical Problem solving skills and strategic thinking
  • Ability to prioritize projects and daily workflow
  • Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts
64

Telecommunications Administrator Resume Examples & Samples

  • Troubleshooting experience (software and hardware experience)
  • Must live in or be willing to reside in Springfield, MO
  • Basic understanding of networking
  • Experience with Avaya Contact Center
  • Experience in Tip/Ring telephone installation
  • Knowing and understanding Telephony cable counts
  • Experience with VoIP and SIP telephony
  • Understanding standard Ethernet cabling based on BICSI standards
  • Basic understanding of Key systems specifically Norstar and AT&T Partner systems
65

Telecommunications Resume Examples & Samples

  • Maintaining ongoing communication with customers, BBNS staff and Carrier Partners throughout projects
  • Ordering all necessary carrier services through our Service Provider Partners for project
  • Identifying project milestones and developing project timelines with the Carrier Service Provider(s) and the customer
  • Experience in Telephony migrations
  • Experience in SIP trunks and MPLS circuits
  • Experience working with multiple carriers – Century Link experience is a plus
  • Experience managing site migrations from a legacy voice environment to a Unified Communications telephony environment (this is most important skillset)
  • Working knowledge of PM principles, e.g., PMI, PMBOK, etc. PMP certification is desirable
  • Experience with advanced voice technologies and concepts, including unified communications, call center environments, messaging platforms ,and paging systems
  • Strong ability to lead, manage and coordinate complex team
  • Excellent communication skills, ability to effectively and efficiently express point-of-views and direction to both
  • Bachelor’s degree in business, or related field or equivalent combination of education and experience in a technical capacity
  • Requires good decision making skills, leadership abilities, interpersonal skills and the ability to work independently
  • Proficient with Microsoft Office Suite as well as experience in carrier service delivery platform
  • Requires a broad range of general business background and solid problem solving and planning skills
  • Should be proficient with computer-based reporting and analysis
  • 5+ years of experience in the telecommunications industry
  • Relative to managing project workload and resources as assigned on a per project basis
66

Telecommunications Attendant Trainee Resume Examples & Samples

  • Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence
  • Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of 40-50 WPM), and basic computer (PC or MAC) skills
  • Ability to communicate clearly, concisely and effectively with staff and management
  • Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting
  • Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system)
  • Polished and courteous telephone manner with clear speaking voice
  • Excellent speaking, writing and spelling English language skills
  • Ability to work any and all shifts (Day, Swing, Owl) any day of the week
  • Ability to sit for up to three hours at a time, and to use a headset
  • A high school diploma is required
67

Telecommunications Resume Examples & Samples

  • Install and service cabling infrastructure and devices for Data, Audio Visual, and CCTV; includes pre-wiring, installation, termination, testing, reporting, and labelling per specifications and drawings
  • Install network racks and cabinets in server rooms
  • Ensure that safety and incident reporting procedures are followed
  • Complete detailed and accurate paperwork
  • Interact with customers and prospects, ensuring all inquiries are handled professionally
  • Travel and overtime may be requested with this position on an ad hoc basis
  • Post-secondary education in electrical, telecommunications, electronics, or equivalent
  • Flexibility to work in a variety of environments, from construction sites to finished corporate offices
  • Comfortable working at heights
  • Excellent written and verbal communication skills, with keen attention to detail
  • Must be bondable and able to pass a background check
68

Information Technology Telecommunications Technical Analyst Resume Examples & Samples

  • 30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree
  • 60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree
  • 90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree
  • 120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree
  • 5% Approves vendor/contractor recommendations for upgrades to existing PBX and/or Key Systems or services that will improve performance in state agencies' telecommunications systems or services, correcting deficiencies or increasing operational efficiencies through additions or reconfigurations of equipment hardware or software; or that will expanding capacities needed for system growth
  • 5% Supports the Network Services Help Desk regarding technical problems with ISDN equipment and PRI, SIP Trunking, and Hosted IPT services. Consults with agency and/or phone company in resolving problems. Support Customer Service and Voice Processing sections to resolve system problems and design of Digital Services. Research requests and provide appropriate response or escalate manager. Receive calls from user agencies for support in emergency situations concerning their Digital Centrex Service
  • 5% Receives training from Manager and Senior Technical Analysts and by attending national industry meetings and by attending webinars; maintains professional contact with industry peers; reads technical documentation
  • 5% Manages assigned projects and services as the interface/liaison/coordinator between the agency and service/equipment providers. Responsible for project status reporting, problem notification, escalation, and resolution, project completion and acceptance
  • 5% Responsible for the timely completion and quality assignment projects from the date of project assignment to close out. Report routine project status on a timely basis to Network Services's Procurement Project Manager and any problems or delays immediately to the supervisor and to Network Services's Procurement Manager. Upon request, provide project information to your supervisor, Network Services's Procurement Manager, Procurement Officer, Contracts Administrator, Procurement Manager, and others necessary. Convey requested information utilizing project management skills and techniques and for knowing and utilizing Network Services policies and procedures relating to project management
69

Information Systems Telecommunications Systems Specialist Resume Examples & Samples

  • Provide trouble-free voice and faxing capabilities to RadNet’s clinical operations teams and other team members
  • Troubleshoot and repair hardware IT equipment such as Phone Systems, Telephones, Fax Machines, Modems, PCs, terminals, printers, etc
  • Install and troubleshoot telephony software applications
  • Work with Voice and Data Service Providers (ISPs)to plan and deliver various telecom solutions
  • Coordinate with 3rd party vendors to repair/upgrade telecommunications equipment
  • Provide Level 3 Technical Support, and travel as needed to remote facilities within California (for physical troubleshooting, projects, and task assistance)
  • Work with members of the IS Infrastructure Telecom team to plan and deploy telecom solutions
  • Fierce determination in the pursuit of keeping customers productive and satisfied
  • Intricate knowledge of Telecommunications Switch Hardware
  • Ability to diagnose and repair voice equipment
  • Detailed knowledge of Voicemail system and ACD (call center) programs
  • Detailed knowledge of software applications used nationally. Resolve problems and make improvements with those applications
  • Skilled in Networking concepts
  • Ability to explain technical concepts and strategies to non-technical personnel
  • Skilled in exercising a high degree of initiative, judgement, discretion and decision-making to achieve department and organizational objectives
  • Ability to share information effectively and provide appropriate direction to complete necessary tasks
  • Ability to maintain professional judgement and stand by decisions under pressure
  • Excellent organizational, time management and communication skills
  • A valid and unrestricted California State Drivers License, a clean driving record within the last 7 years (no SR-22), and reliable transportation
  • Flexibility and ability to provide after hours support as needed (for off-hour maintenance, emergency troubleshooting, etc.)
70

Telecommunications Field Technician Resume Examples & Samples

  • Installs, programs, and troubleshoots 4G/LTE and VSAT-based communications systems, intercom / PA / phone, computer systems, routers, switches, WAPs, etc. with minimal oversight
  • Conducts pre-installation site surveys and plans equipment mix and coordinates installations / upgrades
  • Performs QA/QC of installations; makes adjustments to equipment to ensure operating efficiency
  • Fabricates required RF and interconnect cables (Ethernet, RF, low-power)
  • Performs technical training for district and customer personnel
  • Assists sales team
  • Travels within assigned area
  • Works a rotating on-call schedule
  • Mastery of advanced cellular and satellite-based telecommunications principles
  • Understanding of basic IP and networking concepts
  • Proven customer service skills
  • Basic sales support
71

IT Telecommunications Mgr Resume Examples & Samples

  • 1) Build and foster strategic business relationships and represent the IT organization when collaborating with Operating Company and Business Unit leaders
  • 2) Provide safety leadership and compliance without exception; enhance a strong safety culture
  • 3) Promote a winning culture that is actively engaged, mutually supportive and high-performance oriented
  • 4) Provide corporate compliance leadership and accountability for NERC CIP, Physical and Cyber Security, Ethics, Corporate Policies, etc., without exception
  • 5) Ensure ongoing reliability of the Information Technology infrastructure
  • 6) Provide financial leadership, including strategic forecasting and planning; establish and manage departmental O&M and capital budgets in coordination with the Operating Company or business unit
  • 7) Direct activities of the field workforce according to Operating Company and Corporate strategies and goals, and aligned with the needs of our customers
  • 8) Develop competent teams and future AEP leaders; coach and guide employees, and provide opportunities for career growth
  • 9) Provide training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities; ensure that all employees are well-trained, knowledgeable, enabled and focused on the success of the company
  • 10) Prioritize and direct area work activities, and optimize utilization of resources
  • 11) Manage resources to provide safe and timely service restoration during storms and other outages
  • 12) Lead and/or direct Business Continuity Planning and Disaster Recovery Information Technology as needed
  • 8 or more years of Telecommunications/IT experience, demonstrating steady progression in responsibilities
  • 0-3 years of direct supervision experience (in addition to any experience identified above)
72

Telecommunications Tech Lead Resume Examples & Samples

  • Must possess excellent customer service skills. (5%)
  • Ensure all safety rules and regulations are followed by the team. (5%)
  • Performs other duties and assignments as required. (5%)
  • Approximately 3-5 years’ work experience in the telecommunication field, installing, trouble shooting, repair, splicing, terminating and site surveys
  • Knowledgeable in the use of power tools and test equipment
  • Knowledgeable in reading drawing and understanding the communication installation process
  • Knowledgeable to act on unique or recurring customer problems
73

Voice Engineer, Telecommunications Resume Examples & Samples

  • Design, configure, test, and verify routers, switches, and other network devices for use at the clients’ remote location(s)
  • Design, configure, test, and verify 3rd Party MPLS, GRE, and NAT redundancy solutions for clients
  • Design, and configure BGP, Route Maps, VRFs and Prefix-lists to allow for peering and route filtering in hosted core router infrastructure (Cisco and HP)
  • Design and configure OSPF, EIGRP, HSRP, LLDP, Access-Lists, VLANs, DHCP and QoS protocols
  • Be an escalation point for the NOC and Account Managers for existing clients
  • Place data center cross connect orders for 3rdparty Telco landed circuits
  • Troubleshoot network and Telco issues including but not limited to call quality, network design, 3rd party MPLS, analog gateways, IP phone firmware, and discovered carrier network issues
74

Telecommunications Tech Resume Examples & Samples

  • Installs, replaces, trouble-shoots, tests, repairs and maintains telecommunication equipment and hardware supporting networks
  • Installs, replaces, trouble-shoots, tests, repairs and configures wireless access points and participates in surveys, mapping and documentation
  • Configures and maintains phone switches. Performs telephony moves, additions and changes. Performs maintenance and upkeep of telephone instruments
  • Trouble-shoots and performs switch configurations, port consolidations and installs switches, routers and components on equipment racks
  • Provides customer and operational support. May work with outside vendors to coordinate support for existing and/or new devices and systems
  • Collaborates with members of department work groups to provide internal work status updates and reports as required to meet customer satisfaction initiatives
  • May provide assistance in the field to lower level technicians and reinforce training
75

Telecommunications Tech Resume Examples & Samples

  • Four years experience in Telecommunications Installation and Maintenance
  • Four years experience in the following disciplines/equipment
  • Telephone/Network Switches
  • Networking, Routers, Hubs, Repeaters and Bridges, DSU's
  • Wiring/Cabling
  • Video Systems
  • Fiber Optics
  • UHF/VHF/Microwave
  • Transmitters, antennas
  • Ability to speak, read, and write English
  • Formal classroom education equivalent to Navy "C" School or vocational school with formal training in the field of electronic equipment maintenance and equipment manufacturer training
  • Possess a valid state Driver's License
  • Possess and maintain a DoD clearance
  • Must maintain current CPR/First Aid certification
  • Tower climbing training
  • IA Awareness training
  • DoD 8570.1 Approved Baseline Certification for IAT Network+
  • Fall Protection Safety & Rescue Certification – Received 6 months within hire
76

Analyst Telecommunications Resume Examples & Samples

  • Manages the day to day operations for the telecommunication systems for the corporate campus and all corporate locations
  • Coordinates with internal teams for all projects related to telecommunications needs
  • Manages vendor relationships for voice services vendors
  • Takes an active role in improving the department by addressing issues timely and thoroughly
  • Identifies methods for better work performance, ways to improve products and/or services, etc
  • Partners with the various departments for the on-boarding needs of personnel and new locations
  • Constantly improves the uptime and documentation of the telecommunications products
  • Understanding of voice technology
  • Vendor Management
  • Ability to working with little or no supervision
  • 5+ years in the telecommunications industry or similar role
  • 5+ years experience with medium to large telecommunications solutions
77

Lead Analyst, Data & Telecommunications Resume Examples & Samples

  • Serve as technical lead to Telecom Design and Delivery team
  • Lead team-related projects using project management techniques
  • Design solutions to meet business requirements
  • Interface with internal customers to define and document requirements
  • Demonstrate and encourage a team environment with team members
  • Work alongside and ensure mentoring of other Telecom support personnel to ensure they are acquiring the necessary skill sets to perform their job functions and meet departmental goals
  • Serves as escalation point for Telecom Analysts to solve complex technical problems
  • Identify chronic problems, conduct root cause analysis, and recommend and implement solutions
  • Analyzes performance of telecommunications network including usage, load patterns, and systems responses
  • Participates in topology design for new or modified systems, including the analysis of parameters such as timing responses, recovery capabilities, automatic diagnostics, and redundancy capacity
  • Directs and performs installations of telecommunications/network and test equipment
  • Work with senior business management to create business cases, cost basis analysis, and ROI models for major telecom capital expenditures
  • Develops work instructions, procedures, and policies in support of company requirements
  • Directs project teams in completing projects
  • Monitors system performance, troubleshoot outages, and manages vendors to ensure optimal system performance
  • Leads Vendor Management: meets with vendors to understand new technologies, works with vendor to resolve complex or high priority issues, and works with vendor to obtain quotes for purchasing / procurement process
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
78

Telecommunications Agent Resume Examples & Samples

  • Promptly answers telephone calls using positive and clear English communication. Listens to ascertain the correct extension and information. Reads and uses a moderately complex computer console, directs calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions
  • Transcribes complete and accurately spelled messages and repeats information to verify accuracy. Inputs and retrieves messages from the computer as requested. Reads and verbally recites exact messages for guests
  • Acts as dispatcher for security, guest services and property operations employees. Provides timely information to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc
  • Receives wake up call information, carefully inputs information into the automated wake-up system and verbally confirms time to guest
  • Briefly answers basic inquiries, e.g., time, extension numbers, outlet hours, etc
  • Immediately answers the emergency line, listens to details to identify nature of problem and responds appropriately in accordance with established procedures. Initiates emergency response as necessary and legibly document pertinent details
  • Remains calm and polite especially during emergency situations and/or heavy hotel activity. Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
79

Telecommunications Admin Resume Examples & Samples

  • Performs local, long distance, and date communications billing analysis
  • Conducts rate analysis and review per contract specifications
  • Responsible for all requests to move, add, or change voice and data services for corporate office
  • Provide adhoc reporting for management needs and division office requests
  • Troubleshoots all voice and data service interruption and coordinates actions with vendors and IT personnel to correct
  • Certifies telecomm bills and forwards to AP Clerk for payment
80

Telecommunications Admin Resume Examples & Samples

  • Ability to work on multiple projects simultaneously/project management experience
  • Bachelor's degree or equivalent work experience in health care related knowledge or experience and/or in Telecommunications
  • Experience with Nortel/Avaya Multi Group PBX
  • Experience with Avaya System Manager and Session Manager
  • Experience with Nortel Call Pilot or Avaya Modular Messaging
  • Have understanding of DSL technology for installation and troubleshooting
  • Have working knowledge of T-1 circuits
  • Experience with T-1 test equipment
  • Experience with large telephony PBX installations
81

IT Telecommunications Resume Examples & Samples

  • This is an office position with some travel required
  • Travel and expenses will be reimbursable for business related travel
  • Responsible for the planning, architecting and project scoping of telecommunication networks to meet the current and future Transmission, Telecom, and Distribution bandwidth requirements and protective relaying schemes
  • Will interface with the multiple Transmission teams; such as P&C, Transmission Line, Project Management, Field Services, System Planning; on an interactive and ongoing basis to determine network architectures for current year and future projects. Will also work closely with Telecommunication teams and other BU Partner teams
  • Develop standards such as determine the best practices to utilize OPtical Ground Wire (OPGW) and All Dielectric Self-Supporting (ADSS) fiber routes and help develop other standards when required
  • Project scoping and estimating with BU Partners and drive the dependency back into the Telecom planning of projects and resources
  • Coordinate and discuss the new plans with the various IT Teams such as Telecomm Engineering, SCADA Engineering, Network Engineering, Telecom Construction, IT Projects, and IT Transmission Demand
  • Will work closely with other IT Telecom Engineering and IT Telecom Operations groups to properly scope and estimate Telecommunication services to AEP’s various business units
  • Responsible for the budgeting and accounting for the group and participates in the capital planning and forecasting with IT Telecommunication management team
  • Develop, coach and motivate a strong team of engineers and network analyst by setting clear expectations of roles and responsibilities, providing feedback and holding accountable via monthly reviews and performance coaching
  • 8 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)
  • 10 or more years of Telecommunications/IT experience, and 4-6 years of direct supervision experience (in addition to any experience identified above)
82

Telecommunications Agent Resume Examples & Samples

  • Answers basic caller inquiries, e.g., time, extension numbers, outlet hours, etc. with courtesy and professionalism
  • Remains calm and polite especially during emergency situations and/or heavy hotel activity
  • Resolves complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
  • Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
  • Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner
  • Ability to read the English language to fully comprehend and communicate clearly all guest messages
  • Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees
  • Ability to type 35 words per minute and spell correctly to accurately input and record information
  • Ability to lift and carry a maximum of 50 lbs. for 60 feet to refill paper supplies as needed
83

Telecommunications Administrator Resume Examples & Samples

  • Provide telephony Engineering support to the Call Center and Business user community
  • Provide support to both on site and remote users
  • Hands on trouble shooting of all Telephony Applications and infrastructure related issues
  • Perform System Administration on the Interactive Intelligence (I3) Telephony platform
  • 1-2 years Telephony Engineering experience interacting with end-users in a call center environment
  • Ability to communicate clearly and effectively with end users
  • Strong Information Technology aptitude
84

Telecommunications Coordinator Resume Examples & Samples

  • Level of decision making: Primarily routine tasks
  • Has contact with: Inside / Outside company
  • Supervision: Does not directly supervise or manage others
  • Physical Requirements: Frequent standing or walking
  • Responsible for Billing Operations which includes maintaining call accounting system, daily back-ups, monthly back-ups, maintains directories, and tenant/media department mark-ups
  • Maintains the monthly tenant/media billing and all events billing. Ensures all equipment and installation charges are applied appropriately
  • Coordinates moves, adds, changes and troubleshoots and schedules Telecom technicians
  • Daily includes answering help desk line, maintaining Telecom help desk email. Interfaces closely with end-users and external customers
  • Logs and reviews all vendor bills (telephone, equipment, wireless, audio, etc.) and reviews for accuracy of charges for all AEG affiliates and submits into AP systems for Management approval
  • Maintains accuracy of all departmental documentation, departmental procedures, order forms, emergency books, and purchase order logs etc
  • Creates and maintains orders forms for various Telecommunications requests from all sites
  • Will occasionally assist technicians in the field
  • Will assist with credit and collection of billing issues as needed
  • Assist Sr. Director of Telecommunications with special projects, daily tasks, and resolving issues as required
  • A minimum education level of: High School diploma or equivalent
  • Two years of Telecommunications related work experience preferred
  • Switchview/Avotus call accounting system preferred knowledge or other call accounting software
  • Knowledge of Nortel Telecom equipment a plus
  • Must be proficient with Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Must be a team player, possess excellent written and oral communication skills, excellent interpersonal skills and be a self-starter
  • Ability to work evenings and weekends and/or holidays & overtime as required
  • Must be able to bend, kneel and crawl
  • Must be able to lift up to 50 lbs unassisted
85

Architecte Thermique de Satellites de Télécommunications Resume Examples & Samples

  • Working with all the teams involved in the telecommunications satellite manufacturing process (customisation, architecture, AIT, launch vehicles, operations, etc.)
  • Synthesising and checking the technical definition and satellite validation, particularly taking into account generic rules for "Eurostar" products
  • Checking the thermal testing and engineering plans and results for the satellite components
  • Contributing to the development of the satellite thermal testing plan, drawing up the thermal specifications, participating in satellite thermal vacuum testing and making the decision concerning the thermal qualification of the satellite
  • Participating in satellite positioning
  • Being responsible for meeting cost objectives for the thermal part of the project
  • Playing the role of the customer for the detailed simulations and analyses to be performed by the cross-functional departments and checking their correct performance (technical, costs, deadlines)
  • You have an Engineering degree (or equivalent) in telecommunication or a related discipline
  • You are familiar with Lean in engineering, as well as CM fundamentals and CM planning
  • Good knowledge of system architecture
  • Interest in teamwork
  • An advanced level of English
86

Telecommunications Resume Examples & Samples

  • The Technician will act as the primary point of contact for the customer and the Black Box Program Management Team. Principle duties and responsibilities include the following. Other duties may be assigned
  • Maintain and monitor the Avaya VoIP telephone system and Avaya S8800 servers, Gateway 450 (G450) gateways, CM and subtending systems for faults, line and trunk troubles
  • Coordinate service orders and other installation and maintenance of all telecommunications equipment including the VoIP telephone system and analog telephone instruments and the Avaya voice mail systems including programming changes related to telephone features, physical telephone moves, add, and/or changes, and removals
  • Maintain the site(s) cable and wiring plant between the Main Distribution Frame (MDF) and the workstations as well as to the floor and main telephone closets
  • Provide on-site phone line and VTC support/services including training for employees in the use of telecommunications services and follow-up training to others as required
  • Maintain inventory of all lines and telephone equipment and teleconferencing equipment for all sites
  • Troubleshoot problems and represent the USEPA’s concerns to outside agencies and companies
  • Serve as the primary contact for videoconferencing equipment questions and support throughout the Region to set-up calls, coordinate bridges, troubleshoot problems and/or issues related to the VTC equipment
  • Maintain, initiate and operate all video conferencing equipment. Set up and test all VTC equipment prior to the event and provide support for connecting to participating locations. Analyze and troubleshoot the systems to resolve issues encountered
  • Provide system administration and maintenance for the voicemail system. This includes programming and changing mailbox profile, classes of service, and system parameters. Provide technical assistance to voice mail users, including answering questions and providing individual new user and group training in the use of services and features
  • Serve as general telecom providing all technical assistance for any problems encountered by customer personnel with the use of Voice Mail, telephones, Polycom sets and VTC equipment
  • Perform troubleshooting of telecommunications or data equipment which includes testing of lines and swapping out defective boards
  • Perform equipment inventory, maintenance of supply and distribution for telephone instruments, headsets, Polycom sets, video conferencing equipment and other telecom-related equipment as necessary. This also includes informing the customer when inventory is running low, doing market research and providing specifications for the purchase of additional equipment and recommendations of new equipment for all sites as necessary
  • Bachelor’s Degree in Engineering, Information Technology, Computer Science or related field, or 4-8 years of equivalent, relevant experience
  • Must have completed or be capable of completing a Tier 2 / Moderate Background Investigation (MBI) conducted by the Office of Personnel Management (OPM)
  • Ability to successfully handle multiple priorities simultaneously
  • Ability to concisely and effectively communicate and present complex technical information to a varied audience, including technical and non-technical customer representatives
  • Excellent computer skills and proficiency with Excel, Word, Outlook
  • Ability to work extremely flexible hours and support on-call duties and shift work may be required
87

Telecommunications Operator Resume Examples & Samples

  • Answers and routes calls received by the main Hospital telephone number
  • Provides patient room and visiting hours information assistance to callers
  • Pages authorized personnel overhead and/or on paging system
  • Monitors all emergency alarms and dispatches appropriate response teams
  • Maintains appropriate logs and records
  • Provides access to telephonic interpreter services for callers with limited English proficiency
  • Ability to work additional shifts, as needed
  • Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress
88

Telecommunications Attendant Resume Examples & Samples

  • Previous customer service/clerical experience
  • Working knowledge of Microsoft Office software
  • Prior experience with automated, multi-line telephone system
  • Prior medical/ healthcare experience
89

Telecommunications Financial Analyst Resume Examples & Samples

  • Prepare cost allocations for Telecom provider bills and coordinate with A/P for matching to invoices
  • Maintain account level tracking files to analyze billing data for accuracy, trends and contractual compliance
  • Maintain offline master tables of defined business unit, expense cost centers and accounts by shared account provider and type
  • Update changes for cost centers, locations and other key identifiers per division controllers’ requests
  • Communicate change requests to various IT support areas and ensure completion to not impact cost allocation accuracy
  • Assist IT resources in identifying services by vendor accounts
  • Work with vendors on any billing errors or disputes
  • Minimum of a High School Diploma required
  • 1-3 years of work experience preferred
90

Telecommunications Supervisor Resume Examples & Samples

  • Building/proposing the budget for area of responsibility
  • Managing and tracking all expenses associated with for area of responsibility
  • Reporting of financial status in accordance with IT Finance templates and identifying cost-saving opportunities
  • Evaluate opportunities in consolidation of billing, elimination of multiple vendors for same services; and process improvements to facilitate the efficient and effective use of relevant telecom services and billing functions
  • Defines and negotiates service level agreements with vendors and Fujifilm affiliate companies
  • Monitor overall vendor performance and negotiate improvements as required
  • Identifies reoccurring support patterns, develops corrective actions and alternative solutions. Identifies the cost and impact and implements improvements
  • Reports on key metrics for system performance, capacity and utilization to management on daily/weekly/monthly basis (or as requested by upper management)
  • Work with IT infrastructure & PBX Cloud teams on contract negotiation and analysis, and cost savings opportunities where appropriate
  • Continually work with Infrastructure and Network staff to identify circuits which need to be cancelled to realize savings
  • Supervise Telcom Expense Analyst and work closely with Telcom Coordinator
  • 2 to 3 years of IT work experience including working with internal IT and external vendors responsible for infrastructure/network/telecommunications operations and support in multi-platform environments. Experience with third party telecom invoice processing systems
91

Senior Telecommunications Expert Resume Examples & Samples

  • Existing TS/SCI with FS Poly
  • A minimum of 8 years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration
  • Must have at least 8 years of hands-on practical experience in either inside or outside plant operations with a fiber optic transport-based network
  • Within the last 15 years, a minimum of 5 years experience in at least five (5) of the specializations
  • O Modern Tele-communications System and Networks
  • 15+ years of technical experience in fiber optic communication, to include knowledge of transmitters, receivers, fiber, amplifiers, Wavelength-division multiplexing, dispersion, attenuation, and regeneration
92

Telecommunications Certification Body Manager Resume Examples & Samples

  • To manage and grow the TCB business, working closely with the global network ensuring KPI’s (key performance indicator) are achieved
  • In addition to manage the Radio Telecommunication Telephone Equipment (RTTE) & Notified Body (NB) activity ensuring KPI’s are achieved
  • To manage the testing and approvals business and gain new accreditations in accordance with business objectives in new areas of testing e.g. EMC, Radio, Automotive, Aerospace, Military, Railway and Product Safety
  • To deputise in absence of the operations manager
  • To review, upload and appoint TCB grant approval ensuring KPI’s are achieved
  • Develop and train individuals within the UK and SGS network to maintain and grow the technical competence
  • Attend applicable TCB meetings via telephone conference and face to face meetings by US government FCC to maintain and keep up to date with FCC rules
  • When required work with UK marketing team to inform customers of changes and new developments in TCB
  • Manage, maintain and develop the current NB activity for example: EMC, RTTE, LVD, MID and MD to ensure KPI’s are achieved and scope extended
  • Training and development of test engineers in all areas EMC, Radio (Blue-tooth & WI-Fi) and Automotive
  • To review new or updated standards in all areas of Durham testing e.g. EMC, Radio and Automotive in order for SGS to carry out this testing and obtain UKAS or otherwise accreditation
  • To assist in maintaining UKAS and other accreditation’s for Durham site to provide high quality services
  • Manage the team to ensure KPI’s are met and they complete all chargeable work within the required budget and timeframes to ensure customer satisfaction and efficiency of the business
  • Manage the team to ensure completion of all assigned work and relevant documentation e.g. test reports and certificates in accordance with required procedures and standards to fulfil customer expectations
  • Review reports and be a signatory for test reports in all Durham site test areas
  • To deputise for the operations manager when not onsite or away from the business
  • To review reports and be a signatory for test reports in the testing and approvals area NB and EMC testing
  • To assist in setting and agreeing of budgets and objectives for the Durham site activities in conjunction with the Operations Manager
  • To carry out appraisals with team and reporting lines to ensure performance and development is achieved
  • To achieve agreed strategic targets and objectives, as identified in the appraisal process
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS UK’s Equality & Diversity policy
93

Senior Telecommunications Services Specialist Resume Examples & Samples

  • 4 years experience with Pinnacle software
  • 4 years experience with Siemens Highpath software
  • 8 years working in higher education environment
  • 4 years working in a Cisco networking environment including VoiP telephony
  • 10 years working with fiber optics including terminology and testing and familiarity with the Fujikura 60R Fiber Optic Ribbon Fusion Splicer
94

Telecommunications NOC Engineer Level Resume Examples & Samples

  • At least 2 years experience in telecommunications service provider/carrier or large enterprise converged voice / data networks performing hands-on engineering of voice and signaling platforms
  • Deep understanding of IP PBX configuration, call routing & translations, and SIP trunking implementations with multiple platforms including Alcatel-Lucent, Avaya, Shortel, Asterisk, Cisco Call Manager, and/or Nortel
  • Knowledge of Broadsoft, ACME SBCs, Adtran IAD/Routers, and/or Cisco VoIP platforms, architectures, configurations, translations, and troubleshooting
  • Configuration of layer 2/layer 3 switching & routing networks supporting VoIP architectures
  • Working knowledge of VoIP/Voice applications (e.g., IP Centrex, hosted PBX, conferencing, voicemail, unified messaging) and their integration into legacy TDM switch and soft switch environments highly desirable
  • Comprehensive end to end understanding of QOS
  • Ability to comprehend, analyze and research problems of a complex nature, make judgment decisions and recommendations as to their solution
  • Basic experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP Trunks
  • Knowledge of and experience in Voice over IP (VoIP) protocols and related standards (e.g., SIP, RTP, T.38 Fax, G.711 and G.729 Codec standards)
  • Must have the ability to capture, read, and understand packet captures (Port Mirroring and Wireshark) for troubleshooting purposes
95

Telecommunications Supervisor Resume Examples & Samples

  • Supervise, support and monitor team member performance in all communications and telephone procedures including, but not limited to, answering and directing calls, recording and relaying messages, responding to emergency situations according to established standards and communicating information to guests
  • Schedule and coordinate installation and service of telephones and high speed internet connectivity in all meeting and conference facilities
  • Demonstrate and ensure team members have a thorough knowledge of hotel, local and general product information
  • Schedule, assign daily work, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Perform duties of Communications/Telephone Operator
96

Telecommunications Tech A Resume Examples & Samples

  • Must meet qualifications of Telecommunications Technician “B” plus three years experience as a Telecommunications Technician “B” or equivalent
  • Must be observant, analytical, accurate and reliable
  • Must have ability and knowledge to read and understand logic drawings, wiring diagrams, schematic drawings and mechanical drawings
  • Must have knowledge of theory and operation of communications equipment. Equipment/Systems include Fiber Optics, Microwave (SONET, DWDM, DS0 up to OC-192), Telephone Systems & Associated Physical Infrastructure (PBXs, subscriber sets, wiring, Network Interfaces), Wireless Systems (Two-way radio, paging, SCADA), Data Network, and common equipment including Antenna Networks (Towers, feedlines, combiners, duplexers), Power Equipment (emergency generators, batteries, inverters, UPS, transfer panels) and Grounding systems
  • Must have ability to properly use tools and test equipment used to install, test, analyze, align, repair and calibrate communications equipment. Test equipment includes OTDR, Spectrum Analyzer, RF Service Monitor, Optical Power and Source Meters, Battery Load Bank, Battery Measurement, DS1/DS3 Test Sets
  • Must be able to lift 50 lbs, climb ladders and steps in all types of Duke facilities including Power plants, office buildings, and remote sites. Outside work required in all types of weather
  • Must be able to participate in Service Watch duties. Some overtime and weekend work required
  • Must have valid Indiana Motor Vehicle License
  • Ability to obtain DOT drivers health card and a CDL license
  • Two year degree in electronics or equivalent certification approved by the Company
97

Telecommunications Spec Resume Examples & Samples

  • Provide technical services to support the daily operational control of a large complex voice and data telecommunications and LAN/WAN system
  • Provide support for end user devices, including desktop, laptop and mobile, in the operational area
  • Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, DC power systems and alarm systems by various manufacturers (Aviat, MDS, Cisco, FluidMesh, Ubiquiti, Sierra Wireless, etc)
  • The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the NE G&P regions of West Virginia
  • This position will be responsible for installing, testing, and maintaining all telecom and network equipment located within their assigned area of responsibility. This person will also be expected to occasionally work outside of their primary area of responsibility to assist other techs, help with projects, and to provide support while other techs are unavailable or busy
  • This person is required to accept after hour’s on-call for response to equipment failures and emergencies with occasional unscheduled overtime
  • Works closely with Telecommunications Engineers/Specialists to assure the reliable operations of the Company's Telecommunications assets
  • Interfaces with SCADA, Gas Control, Network Services, other support groups and outside vendors as needed
  • Must possess a high school diploma or equivalent
  • Must have a fundamental understanding of PC and server architecture (laptops, desktops, monitors, docking stations, LED screens, etc.)
  • Knowledge of cellular devices (iPhones, mobile hotspots, tethering, etc.)
  • Ability to use computers and standard programs such as Windows, Outlook, MSWord, Visio, and Excel with requirement to learn other Windows and Non-Windows based programs
  • Must have at least five years of experience in Telecommunications operations and maintenance
  • Must be able to develop work schedules, possess excellent interpersonal skills and work with little or no supervision
  • Must be a team orientated individual, with the ability to work well with others
  • Possess excellent verbal and written communications skills
  • Must be willing to travel using company provided vehicle. Overnight travel will occasionally be necessary
  • Must maintain a valid driver’s license and a good driving record
  • Must be available for 24 hour call out. Must be willing to work overtime, nights, weekends, and holidays as required
  • Must be able to walk, bend, crawl, work in extreme heat, extreme cold, high noise, and enclosed spaces, while climbing ladders, and lifting items that weigh more than 50lbs
  • Associate's or two-year technical school degree in electronics or military electronics training. Equivalent work experience will be considered
  • Valid FCC license or other telecommunication certificate or license
  • Experience maintaining telecommunications infrastructure for a pipeline company or other related business
98

Master Telecommunications Center, Technician Resume Examples & Samples

  • Assist in the validation of work packages, executing project MOPs with boundary partners
  • Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
  • Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate
  • Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards
  • Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
  • Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners
  • Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
  • Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
  • Maintains network by troubleshooting and repairing outages; testing network back-up procedures
  • Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
  • Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
  • Keeps supplies ready by inventorying stock, placing orders and verifying receipt
  • Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
  • Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
  • Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
  • Participating in the completion of PIR’s as needed
  • Ability to participate in standby rotation
99

Telecommunications Resume Examples & Samples

  • Expertise with MS Project and managing project budgets and forecast financials
  • Experience with RF Radio and Microwave projects would be helpful
  • Extensive experience in developing and execution of IT governance, project methodologies, procedures and processes
100

Telecommunications Consultant Resume Examples & Samples

  • Help design, deliver and lead large scale and complex projects
  • Work within mixed consulting and client teams, planning, managing and delivering work
  • Develop strategic client relationships, working at the senior levels on high profile work to tight timescales
  • Responsible for quality, profit and project planning
  • Exposure to sales in a consulting environment
101

Senior Telecommunications Resume Examples & Samples

  • Minimum of 8 years’ experience in network design, security, and management
  • Must hold active CCNA (Cisco Certified Network Associate)
  • Must have at least 5 years’ experience with Windows server, Active directory, domain policies, WSUS, sizing hardware and software
  • Must have at least 10 years´ experience using Microsoft office tools, MS Outlook, Word, Excel, PowerPoint
  • CCNP – Cisco Network Professional
  • CCDA – Cisco Certified Design Associate
  • AutoCAD – Advanced
  • Virtualize environments (VMware, ESXi) – advanced
  • Firewall, VPN, authentication, TACACS
102

Director, Telecommunications Resume Examples & Samples

  • Ability to manage large, complex projects from start to finish
  • Excellent interpersonal communication skills in all mediums including supervision
  • Demonstrated ability to negotiate difficult, complex contract terms with vendors
  • Five years related work experience required
  • Must understand meeting the service needs of academic and administrative technology users in a medical and higher education environment
  • Excellent administrative skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output
  • Managerial experience that demonstrates the ability to lead a team of professional, technical, and support staff; and proven organizational, interpersonal, and communications skills
  • Ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports
103

Director, Regional Telecommunications Resume Examples & Samples

  • A minimum of ten years’ experience in IT management primarily focused within telecommunications support and network operations
  • Strong technical understanding of current data and voice technologies, with an emphasis on Cisco, NICE, and Riverbed
  • Experience working with and a strong understanding of regional carriers offerings, including Vocus/Nextgen, Tata, OBS, Airtel, Telstra, and Singtel
  • Strong understanding and experience managing call center technologies
  • Ideally, degree Qualified in Technology, Information Systems or related field
  • Demonstrated understanding of infrastructure supported, vendor and carrier management, project delivery and operational support experience
  • Strong inter-personal skills in developing business relationships with our business sponsors, internal IT groups, vendors and carriers
  • Superior written and oral communication skills, analytical ability, and judgment
  • Working knowledge of best practice service delivery and operational methodologies
  • Strong negotiation, conflict and relationship management skill
  • Customer service focus; ability to influence internal partners and customers
104

Telecommunications Leader Resume Examples & Samples

  • Participate in the leadership and management of the Information Technology (IT) division to help envision future IT direction and goals. Make effective and efficient use of resources; set high, achievable aspirations for services and operations
  • Manage the operation and installation of telecommunications equipment company wide; research, test, evaluate and recommend new applications, equipment and systems. Communicate clearly with business and cross-functional counterparts to identify requirements and deliver quality solutions; assist staff to identify and solve complex voice or other communication problems. Develop and recommend strategies for voice network growth, security and enhancements by maximizing functionality of voice network equipment
  • Provide leadership to Telecommunication Services designated team; build a high performance team, hire and retain the right talent in the right roles, set goals and delegate work. Hold reports accountable; develop and empower direct reports to make decisions, execute initiative, work creatively and take action. Participate productively in inter-departmental and inter-divisional teams, and engage in regular professional development activities. Demonstrate company values, maintain a positive open environment, encourage different points of view, move team forward through change, provide timely information and feedback, communicate context for business decisions, recognize accomplishments, foster teamwork and collaboration. Develop, formalize and implement plans, goals and objectives for the department
  • Develop and shape key projects and initiatives for entire enterprise with commitment to accurate developmental timelines. Develop and maintain department documentation, processes and procedures
  • Perform contract management/negotiation and serve as a liaison to telecommunication vendors, operating companies, regulatory agencies and other external bodies involved in these service areas
  • Work with executive level management to develop annual Telecom budget for entire enterprise; evaluate telecom rates to ensure maximum benefit to the company
  • Manage transport cost of service, audits, Service Level Agreement (SLA) enforcement and contract compliance
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations
  • Perform additional duties as assigned by leadership; some travel required
  • Skills: Apply advanced, in-depth knowledge of technical concepts, practices and procedures; familiarity with various diverse operating environments, telecom applications and equipment; strong data communication and telecommunication skills; ability to lead/manage a variety of simultaneous projects/initiatives; demonstrated leadership skills and technical abilities; strong understanding of systems, system implementation and system interfaces; strong analytical skills required; proficiency in Microsoft Office, including Excel and Access; telecom provisioning; knowledge of inventory and expense management systems; problem solving and troubleshooting skills; written and verbal communication and composure in dealing with company users of telecom equipment
  • Education: Baccalaureate from accredited university or college preferred
  • Experience Required: Minimum five (5) years in telecommunication industry along with minimum three (3) years leadership experience. Experience with Avaya and/or Cisco telephone and call center solutions
105

Telecommunications Operator Resume Examples & Samples

  • One year of PBX, Telephone Company, answering service or related experience required
  • Implements procedures for processing codes and traumas quickly and accurately and monitor staff to insure they do the same
  • Provides leadership during the initial response for Emergency Operations Plans. Transfers callers to the proper entity when appropriate and monitor staff to insure they do the same. Serve as aandnbsp; andnbsp;resourceandnbsp;andnbsp;to staff when questions arise as to where the call should be transferred
  • Provides assistance to and serve as a mentor for all employees
  • Takes consistently accurate messages when providing phone coverage for Orlando Health departments
  • Operates and provides basic troubleshooting for specialized computer systems/consoles used to facilitate the rapid processing of messages, work orders and service requests where appropriate
  • Conducts overhead pages accurately and professionally and monitors staff to insure they do the same
  • Maintains current schedules of on-call personnel and insures staff is made aware of changes or updates to call schedules
  • Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed. Monitors staff to insure pages to on-call personnel are delivered quickly andandnbsp;accurately.andnbsp;Serves as a resource to staff should questions arise regarding on-call issues
  • Performs basic troubleshooting for all departmental equipment. Initiates necessary work orders and insures proper documentation is made should technical assistance be required
  • Serves as the initial point of contact for customer service issues and makes every effort to resolve those issues
  • Properly documents all pertinent issues and notifies Telecommunications Manager, including but not limited to, instances of staff tardiness or absence, equipment out of service and actions taken andandnbsp;any other unusual situations or occurrences
  • Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
  • Maintains compliance with all Orlando Health policies and procedures. andnbsp;Insures Team Leaders are apprised of pertinent information, particularly at change of shift
  • Performs pager change out services where appropriate
  • Coordinates orientation and training for new employees
  • Familiar with HICS and is able to function in a leadership capacity during emergency situations
  • Monitors staff calls for quality improvement efforts and Critical Success Factor statistics
  • Initiates Incident Reports when appropriate
  • Performs all other duties as assigned
106

Telecommunications Administrator Resume Examples & Samples

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes
  • Manages and administers telecommunications infrastructure and its associated software, including Private Branch Exchange (PBX), call management systems, voice mail, interactive voice response, and video conferencing systems
  • Assists with developing long range telecommunications development plans in accordance with stated business strategy
  • Assists with design and oversees telecommunications projects with a goal to improving or expanding the current infrastructure
  • Develops, implements, and maintains policies, procedures and training plans for telecommunication systems administration and appropriate use
  • Provides on-call technical support. Works with end users to establish service level agreements based on user requirements. Assesses need for any system reconfigurations (minor or significant), make recommendations and execute them
  • Monitors and identifies capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems
  • Generates telecommunications usage and inventory reports as required
  • Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems
  • Administers, adds, moves and changes requests from end users as well as new line installations as required
  • Interact with other technical staff to ensure the safe and proper installation of cabling, wiring, and other electrical hardware
  • Associate's degree in Business Administration, Computer Science or closely related field required or equivalent education and experience
  • 3 to 5 years of experience required in Private Branch Exchange (PBX), voice mail, interactive voice services, call management systems, and telecommunications accounting systems
  • Knowledge of current telecommunications practices, protocols, and principles
  • Experience designing, installing and troubleshooting cabling and wiring systems
  • Analytical Thinking: Ability to Identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
  • Computer Skills Advanced: Skilled in specialized computer software. Ability to use more advanced functions, formulas and other special elements of the specific program or application
  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
  • Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
  • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations
  • Quality Improvement: Systematic approach to reduction or elimination of errors, work back-flow
  • Troubleshooting: Ability to identify, diagnose, and correct problems with workstation, server, and network hardware and software
107

Analyst, Telecommunications Resume Examples & Samples

  • Responsible for programming, maintaining and training end users on PBX and Voicemail features to include, coverage paths; auto-attendants; broadcast messaging. Provides Tier 1 support for end-users
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
  • Knowledge on CUCM, Cisco Unity, Cisco Unified Contact Center, Cisco Telepresence, and Jabber
  • Avaya experience a plus
  • ON-THE-JOB TRAINING: Two day orientation to learn company Policy and procedures. Two week training to learn departmental policies and scope of work
  • Regularly (2/3 of the time or more) talk, maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure), use hands and fingers to grip, pinch, handle or feel objects, tools or controls, repeat motions more than twice per minute, repeat motions using an input device-a keyboard or mouse-in a steady manner, use close vision with or without corrective lens. (clear vision at 20 inches or less), use distant vision with or without corrective lens. (clear vision at 20 feet or more), use color vision (ability to identify and distinguish colors), maintain alertness and attentiveness up to 4 hours while working varying hours, hear audible alarms, voice commands with background noise
  • Frequently (1/3 to 2/3 of the time) sit for prolonged periods, walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk)
  • Occasionally (1/3 of the time or less) stand for prolonged periods, climb stairs/ladders, balance, stoop, kneel, crouch or crawl, reach, pull, push with hands and arms above head, reach, pull, push with hands and arms below head, work in an environment subject to vibrations, lift up to 25 pounds with control, push up to 25 pounds with control, use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), use depth perception (vision, ability to judge distances and spatial relationships), work in an environment with flashing lights including strobe lamps, work in varied light conditions including low or diminished lighting, adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions)
  • Regularly (2/3 of the time or more) use a motorized company vehicle or a leased or personal vehicle for company business
  • Occasionally (1/3 of the time or less) be exposed to loud noises (noise when raised conversation is needed)
  • Will require a valid Florida state driver’s license
108

Telecommunications Spec Resume Examples & Samples

  • Comply with all laws, regulations and company policies
  • Perform this job with Safety, Cybersecurity, and Compliance in mind in everything you do, every day
  • Troubleshoot, operate, and maintain systems composed of microwave, fiber, two-way radios, leased circuits, cell modems, VSAT’s, SCADA radios, terminal servers, digital multiplexers, PBX/Call Managers, and alarm systems by various manufacturers (Alcatel, Aviat, Harris, Eltek, GE MDS, Cisco, DPS Telecom, etc.)
  • The primary responsibility of this position will be to provide reliable and efficient telecommunications services to the offices and field sites located within the Pennsylvania/New York/New Jersey areas
  • This position will be responsible for testing and maintaining on site DC power systems including batteries (12V, 24V, -48V), rectifiers, generators, fuse panels, solar panels and grounding
  • Interfaces with SCADA, Gas Control, Network Services, local operations and other support groups and outside vendors as needed
  • Must possess strong safety mindset and skills
  • Strong computer, organization, process, analytical, and problem solving skills are required
  • Minimum of 6 years of experience in Telecommunications operations and maintenance
  • Must be a team orientated individual, with the ability to work well with internal and external customers, and also work with little or no supervision
  • Must be willing to travel using company provided vehicle. Overnight travel may occasionally be necessary
  • Must maintain a valid driver’s license and a clean driving record
109

Telecommunications Installation Team Leader Resume Examples & Samples

  • Ability to direct installation teams (ISP/OSP/minor Civil Works)
  • Responsible for reporting of timely progress status information in accordance with Programme Governance Principles
  • Responsible for safe working environment and compliance with HSE & E regulations
  • Knowledge of Mechanical and Electrical installations
  • Production of accurate design and installation and configuration information
  • Responsible for site acceptance and Technical Transfer to support regime in accordance with ITSM principles
  • Must have a minimum of 6 years experience working on telecommunication projects
  • Ability to operate autonomously at multiple locations
  • Ability to make installation decisions in accordance with NDRs and appropriate regulations
  • Ability to rapidly resolve issues locally and to exercise appropriate decision making discretion
  • Ability to liaise with other regional and local authorities
  • Ability to operate at a fast pace
  • Escalation of issues that cannot be resolved locally to Rapid Response Team for urgent action. #SF
  • Telecomms roll-out - must have a min of 6 years experience
  • Ex-MOD Experience (not essential)
110

Telecommunications Resume Examples & Samples

  • Answers incoming emergency (9-1-1) and non-emergency calls
  • Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls
  • Refers emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies
  • Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information
  • Operates telephone device for the hearing impaired (TDD) to ensure emergency services is provided
  • Accesses Language Line to ensure appropriate emergency response
  • Operates a radio system in accordance with FCC rules and regulations
  • Dispatches units to various calls for services
  • Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand
  • Obtains and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases
  • Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiry
  • May interpret maps and other legal location description documents
  • Obtains appropriate information from calls via 9-1-1 telephone system
  • Processes information and data in accordance with TCSO policies and legal requirements
  • May operate a County vehicle for business purposes and under non-emergency conditions
  • 9-1-1 concepts and equipment functions
  • Federal, State, Local and County communications laws, rules, regulations and guidelines
  • Law enforcement computer databases and telecommunications networks
  • Basic telephone courtesy and functional knowledge
  • Operating a variety of modern office equipment, including a computer
  • Both verbal and written communication
  • Gain working knowledge of the physical County geography layout
  • Communicate clearly, concisely and with professional tact both verbally and in writing
  • Perform on demand, in a highly stressful environment, while maintaining a professional manner
  • Perform multiple-simultaneous tasks on demand
  • React and remain calm under stress and make quick and calm decisions in emergency situations
  • Understand and carry out verbal and written directions/instructions
  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public
111

Specialist Mine Underground Telecommunications Resume Examples & Samples

  • Production of high level and detailed LAN/WAN designs encompassing Radio Frequency desktop studies and surveys
  • End to end delivery of technology solution designs for LTE implementations across surface and underground environments, incorporating EPC, OAM and E-UTRAN components
  • Digital Radio strategies and standard designs
  • Managing User expectations, maintaining and developing relationships and dealing with diverse groups
  • Alignment of technology solutions with required business functionality, best practises, architectures, design criteria and standards
  • Familiarity with Technology lifecycle approaches in developing, testing, releasing and supporting delivery
  • QA/QC of fault tolerant telecommunications infrastructure
  • Providing full specifications and cost estimates for the new technology required
  • Directing solution vendors in the installation and correct configuration and testing of all new technology
  • Assessing and advising on the suitability of related infrastructure and in the establishment of appropriate Disaster Recovery facilities
  • Liaise with governing bodies to define and obtain all licenses, permits and authorisations to enable a fully functional telecommunications infrastructure
  • Design and as-built documentation of telecommunications infrastructure to a level that meets project selection, definition, execution and engineering standards
  • Knowledge of underground Mining systems, Manufacturing Execution Systems, Production Systems and Control System environments
  • Ensure all technology solutions meet or exceed all relevant health, safety and environmental Standards to achieve the overall objective of Zero Harm
  • Ensure risks are systematically identified, managed and mitigated
  • Capable of supporting training, release management and handover processes with Support and User groups
  • 18 weeks paid parental leave
  • State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility
  • Parent’s room
112

Telecommunications Go To Market Resume Examples & Samples

  • Go To Market and Business Development Skills: Proven ability to introduce and develop strategic application solutions in Telecommunications companies. Understand industry challenges, systems landscapes, positioning, use cases, areas of opportunity and sales tactics
  • Segment Manager: To grow the European telecommunications segment, develop, own and drive a Go To Market plan and segment revenue target, engaging with Sales
  • The role requires 10+ years of working with/selling into the telecommunications community and 5+ years working with Telecommunications IT, as either a subject matter expert or in selling back into the industry
  • High energy, self-starter who can work independently in a fast paced environment
  • 10+ years of experience working in the Telecommunications industry, with knowledge/experience in the customer experience and customer-facing channels
  • Experience working with Enterprise IT organizations to enact change
  • A thought leader in the Telecommunications industry who understands the industry challenges and opportunities, and who can evangelize the value of Salesforce and our solutions for this market
  • Superior track record of collaboration and being a trusted advisor to the sales organization to win deals. Exceptional team player with proven ability to lead through influence
  • Knowledge of telecommunications front office, CRM and BSS applications, and the typical use cases and patterns in a telecom BSS/OSS environment
  • MBA a plus, but we also like brilliant people who didn't go to grad school
  • A sense of humor, flexibility and grace under pressure at all times
  • Can travel 40-50% for customer engagements throughout Europe
113

Telecommunications Voice Engineer Resume Examples & Samples

  • Must be able to work in a fast paced work environment. 25% Travel is required. Must be able to travel internationally as well
  • Ability to manage multiple projects and responsibilities is required. Experience working with offshore teams and remote support teams is preferred
  • Ability to effectively work in a team environment, as well as, independently
  • Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs
  • Able to articulate complex technical solutions to a wide audience
  • Must be able to review and interpret architecture diagrams to ensure power and cabling requirements have been adequately planned for
  • Good organizational, time management, and service delivery skills is required
  • Ability to lead global project teams including proven project management experience
  • 5+ years of experience with IPT or Voice Networking products
  • Experience in the engineering and operations of voice networks for a global, multi site corporation with direct hands on programming experience with Avaya and Cisco voice product lines
  • Experience with Major Telecom Carriers such as Verizon, AT&T, Level3 Communications or Intercall working in the Session Border Controller/Soft Switch space and using SIP and TDM technologies
114

Telecommunications Administrator Resume Examples & Samples

  • 1-3 years of experience in Information Technology
  • 1-3 years of experience w/application administration
  • Experience w/Cisco Call Manager
  • Experience w/Cisco Unity Connection
  • Strong problem-solving and decision-making skills
  • Ability to work effectively with minimal direct supervision
  • Basic Networking understanding
  • Basic Windows Server understanding
115

Senior Telecommunications Technology Specialist Resume Examples & Samples

  • Produce design and engineering documents, including engineering drawings and specifications, of Low Voltage IT System that includes; designing TR Room, LAN Server Room Layouts, telecommunications floor plans, telecom riser diagrams, technology single line diagrams, copper and fiber termination details, cabling schedules, rack elevation views, sectional details and grounding and bonding designs
  • Assist a ME in entrance facilities sizing, HVAC environmental control equipment heating parameters, lighting, cable entry sizing spacing for other services
  • Consulting, Engineering and design of complex voice, data (LAN/WAN), wireless WiFi, CATV/CCTV, DAS, Paging, access controls, and other telecommunications systems and their respective infrastructure support systems
  • Client site surveys for documentation and preliminary cost estimating of existing systems and building conditions and on site assignments to document existing conditions and collect telecommunications design requirements
  • Coordinate system layout and drawings with other disciplines such as mechanical, electrical and architectural design for lighting parameters, HVAC parameters, and UPS sizing
  • Design Telecommunications systems, including preparation of contract documents, calculations and ROM cost estimating
  • Inspect work in progress and completed work during CA services
  • Complete complex and specialty types of copper and fiber outside plant, including duct bank and conveyance systems
  • Perform additional duties as assigned by the Department Head, or Project Manager
  • Minimum BS Degree in Computer Information, Engineering or similar technical degree with a minimum of 10 years of professional experience or equivalent military/government work experience
  • BICSI RCDD Certification
  • Proficiency in AutoCAD, Revit, and Microsoft Office Suite of Products
  • Working knowledge of design guidelines and building codes
  • Federal work experience and Revit/BIM knowledge desirable
  • OSP, ESS, CISSP, PSP, PMP and NTS credentials desirable
  • Intern Engineer (EIT) or Professional Engineering License desirable
116

Guest Services Assistant, Telecommunications Resume Examples & Samples

  • Answer all calls according to the set standards in the department training
  • Manual
  • Adhering to the set standards of the departments SOP’s and Training Manual
  • Assist with requests or pass it on to the concerned department/room number
  • Maintaining a professional tone of voice while communicating with guests, callers and colleagues
  • Use of correct and standardized English and phrases
  • Handle all incoming and outgoing faxes for guests/departments
  • Handle messages for in-house and expected guests
  • Follow up all relevant duties and requests
  • Handle all Emergencies efficiently
  • Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided
  • Ensure that all notice boards and switchboard are updated daily (i.e. Duty Manager, Functions, VIP’s etc.)
  • To ensure that the Telephone equipment is in working order (report any faults to the Manager
  • Previous experience in a five star hotel as Telephone Operator /cross training in Telephones
  • Outgoing personality with ability to communicate with guests and colleagues
  • Should have a Secondary School Certificate or Degree
  • Excellent English communication skills
  • Additional language is an added value
117

Telecommunications Assistant, G Resume Examples & Samples

  • Assists in the administration and maintenance of the ICT infrastructure in UNICEF Geneva. This involves
  • LIGHT infrastructure: Provide technical support to Light office set up in country offices in Europe and Central Asia
  • Network Infrastructure: Local Area Network/Wide Area Network administration, configure, install and manage network switches, Maintain network cabling
  • Administration of video conferencing system: Providesecond level technical support for installing, configuring and maintaining video conference equipment and the bridges in Geneva
  • Wireless network: Configure and maintain wireless network including centralized wireless controller in Geneva office
  • Skype for business telephony: Install and maintain skype for business telephony in Geneva
  • Assists in the administration and maintenance of the in-both in office and off site data center)
  • Active Directory user accounts: Maintain user accounts, passwords, accounts expiry for users in Geneva and Light office users in the Region
  • Quota Management: Manage the quota management for the users in file and print server
  • Network printing and scanning: Maintain network printers and scanners in the office
  • Firewall Management: Monitor and maintain the firewall dash boards for internet usage, network usage and Cisco any connect VPN accounts
  • Backup to Senior ICT Assistant: Act as backup for Senior ICT Assistant in managing servers and network equipment
  • Assist in provisions of ICT components of the Business continuity (ICT-DRP) and Emergency Telecoms
  • Maintain Disaster recovery site: Maintain disaster recovery site for Geneva, Copenhagen and Budapest offices in Geneva
  • Business continuity: Maintain business continuity for Geneva office by maintaining the offsite data center. Conduct regular tests and ensure all systems are up and running
  • Emergency Telecoms: Test and maintain emergency telecoms equipment such as VHF/UHF radios, satellite phones, etc. in Geneva for emergency communication. Provide technical support to the offices in the Region on emergency telecoms
  • Day-to-day technical service/support on telecommunications including administration and maintenance of INTERNET connectivity and wide area network for the Geneva office and different entities within
  • The off-site data center and connectivity to GSSC and NYHQ
  • Between the Geneva and offices in the Region including
  • Florence and Brussels offices on technical support on telecommunications
  • UNICEF staff in Geneva and in the region on trainings related to telecommunications
  • Maintain ICT asset records and represent ICT on property survey board
  • Assist in identifying equipment for Property Survey Board
  • Assist in maintaining inventory of ICT equipment and ensure that current standard is maintained for all ICT equipment
  • Upgrade ICT hardware as and when equipment is obsolete including servers and end user equipment
  • Update and maintain technical document
118

Telecommunications Operations Manager Resume Examples & Samples

  • Responsible for hiring and training student production staff and scheduling professional and student staff for productions
  • Collaborates with Producers to schedule all necessary resources
  • Interfaces with clients and location managers on production logistics
  • Creates proposals, expense reports, and invoices
  • Assists Communication and Development staffs on promotional efforts
  • Organizes and leads on-site activities
  • Provides emphasis and concentration on pre-production and day-of production planning
  • Assists with production crew as needed, based upon skill level
  • Serves as point person for submitting client billing
119

Telecommunications Systems Manager Resume Examples & Samples

  • Administers telephone billing to all campus departments
  • Establishes and administers the technical configuration and rate structure for basic line and long distance telephone service, and MSU Broadband Cable System
  • Directs negotiations with voice communications equipment/service vendors for academic and administrative departments
  • Directs negotiations with multiple long distance telephone service vendors in order to provide the least-cost routing system
  • Manages the equipment and staff resources for the 24-hour MSU Directory Information Service and the telephone operator facility
  • Manages the consulting activities provided by the unit to University departments
  • Researches, prepares and implements long term goals
  • Inspects facilities to determine the effectiveness of operations, implements necessary changes, and manages the telecommunication system planning for new buildings and facilities
120

Guest Services Assistant, Telecommunications Resume Examples & Samples

  • Answer incoming calls from external lines and internal extensions; connect the calls to he right extension/guest rooms as requested in prompt and professional manner
  • Record wake up calls as requested by the guests, feed the wake up calls in the system and ensure the wake calls have been given by the system on time
  • Give manual reminder wakeup call within five minutes of the system wake up call to ensure the guest is awake
  • Follow up on the unanswered wake up calls; refer to the Concierge and Duty Manager and ensure the room is checked and wakeup call is given
  • Handle guest faxes when the business center is closed during night
  • Handle guest and admin messages
  • Handle telephone call requests from in-house and non-resident guests using house phones and ensure the call has been charged correctly as per the current telephone tariff
  • Answer emergency calls and follow the departmental emergency procedures
  • Answer general guest enquiries about the hotel and facilities, daily events and functions taking place
  • Previous experience in a five star hotel as Telephone Operator, cross trainee in telephones or similar role in hospitality environment
  • Should have secondary school certificate or diploma/degree in Hospitality Management
  • Proficiency in MS office applications
121

Telecommunications .guest Services Assistant Resume Examples & Samples

  • Previous work experience in a customer service industry
  • Basic knowledge of use of Ms Office Applications
  • Good command of English (spoken & written)
  • 1 year previous experience in a Switchboard or Call Canter environment of any customer service provider or whose main role was to handle guests on the telephone in a service industry
122

IT Telecommunications / Voice Analyst Resume Examples & Samples

  • Execute Help Desk tickets in support of all voice requirements for the Operations’ Centers and remote field offices
  • Interface with telephone service providers, equipment and wiring vendors, track installations, and ensure voice network is performing optimally
  • Prepare, monitor, and manage project plans
  • Create and update documentation for all Securitas voice systems
  • Optimize local telephone service to improve efficiency and reduce cost for Securitas field offices nationally
  • Support the Operation’s Centers telephone systems wiring and programming requirements
  • Provide first level support for the National Communication’s Center, a 7X24 complex call center utilizing a Interactive Intelligence (I3) server based telephone system in a CRM and IVR environment
  • Support and train users as needed on voicemail and telephone features
  • Support and coordinate field office moves and consolidations from a Telecommunication’s aspect assuring timeliness and no business interruptions
  • Monitor Telecommunication’s systems in the Operation’s Center and pro-actively address issues
  • Provide on-call support on a rotating basis
  • Additional duties as assigned by management
  • College degree and or related experience in the Telecommunication’s industry
  • Prior experience in a support related environment
  • Experience with Avaya based phone switches and related products
  • Experience with all types of telephone services offered by LEC’s and LD companies
  • Experience with voicemail systems
  • Familiarity with voice call accounting systems
  • Familiarity with wiring for voice and data requirements
  • Familiarity with VoIP and server based IP PBX’s a plus
  • Ability to interface with Telecommunication’s vendors
  • Ability to perform in a fast paced, high pressure environment
  • Ability to manage projects to satisfactory completion
  • Demonstrate proficiency in office productivity software including MS Word, MS Excel, and MS Access
  • Skill in clear and concise oral and written communication
  • Ability to be an effective team member and handle project assignments responsibly
  • Strong customer service and results orientation
  • Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results
  • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
  • Handling and being exposed to sensitive and confidential information
  • Required ability to handle multiple tasks concurrently
  • Regular talking and hearing
  • Close vision, distance vision, and ability to adjust focus
  • Occasional local and regional/national travel for presentations, meetings, and visits
  • Work primarily performed in an office environment
123

Telecommunications Professional Resume Examples & Samples

  • BICSI Cabling Installer certification
  • BICSI Installer 2, Optical Fiber certification
  • Telecommunications industry safety training
  • CCNA network certifications
  • CDL Class B driver’s license
124

Senior Consultant Gccm IVR & Telecommunications Resume Examples & Samples

  • Develops and maintains strong working relationships with key stakeholders, vendors and other resources to forecasts demand volumes and manages systems availability and resource requirements in short-term, medium-term and long-term views
  • Identify call routing anomalies using real time monitoring applications
  • Responsible for developing state of the art speech enabled IVR and telecommunications applications for a customer interactions
  • Design and Develop voice user interface for IVR applications including call flow design
  • Perform post deployment application tuning and usability reports on speech applications
  • Review and analyze application requirements from both caller and client perspective
  • Organize & implement usability studies on user interface prior to deployment and recommend specific changes to improve design
  • Required Skills: Industry experience in IVR application development
  • Manages and maintains telecommunications data base from Global vendors that will drive GCCM standardized reporting and cost per call analysis
  • Identifies real time call volume interruptions and system outages that impact performance
  • Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion
  • Trains team members, managers and trainers on the use of telecommunications tools.
  • Trains team to generate accurate and timely reports
  • Requires analytical skills, solid mathematics and problem solving backgrounds, proficiency in Microsoft Excel, Word, Access, and Windows operating systems
  • Experience implementing new software / applications useful
  • Solutions-oriented, detail oriented individual who understands how to effectively manage
  • At least 5-years telecommunications, IVR, and network experience preferred
  • Experience in building client and vendor relationships and understanding product team objectives
  • Experience working on mid-size and large projects across functions and exposure managing tactical components of larger projects
  • Experience providing individual expertise to supplement available tools for customer queries
  • Expert Data Analytics
  • Expert IT Business Process
  • Advanced Requirements Gathering
  • Expert Technical Documentation
  • Expert Project/Solution Management
  • Expert Solution Delivery
  • Foundational Understand Key Customer Needs
  • Expert Business Acumen
  • Expert Future Focus
  • Expert Global Perspective
  • Expert Innovation and Thought Leadership
  • Expert People Leadership
  • Expert Personal Influence
125

Telecommunications Senior Engineer Resume Examples & Samples

  • Enable: Customer Technology Services
  • Manage: Customer Management Services
  • Grow: Customer Growth Services
  • Responsible for the design and implementation of a Global Avaya Solution including Aura cloud deployments, Aura, Call Center Elite, CMS, CDR, AES, EDP and Snap Ins
  • Responsible for design and implementation of the Teletech customer Call Center solutions
  • Working with the Teletech on site IT resources to add new sites to the corporate environment
  • Training the Teletech Voice Engineering team and Voice Operations team on new or updated Avaya products
  • In depth knowledge of System Manager and Session Manager, Communication Manager, Call Center Elite, CMS, AES
  • Solid background or understanding of the Call Center environment
  • In depth knowledge of system limits on a variety of Avaya products and an ability to incorporate that knowledge into a global architecture
  • Working Knowledge of Avaya EDP, outbound dialer campaigns and Snap In architecture
  • Working Knowledge of Avaya IPOCC / OSS-OSC
  • Working Knowledge of Avaya XCASS
  • Working Knowledge of VMware and Avaya deployments in VMware environments
126

Technician, Telecommunications Resume Examples & Samples

  • Assist other technicians with the installation, configuration and testing of RTU's, reclosers and their associated circuits for correct installation and operation
  • Assist with the testing of energy metering systems, verify accuracy and maintain records as per OP18 requirements
  • Assist with the periodic functional testing of two-way radio and microwave systems as per FCC regulations
  • Assist in the installation, maintenance and documentation needed for a reliable phone and network system
  • Assist in the timely completion of all project related documentation, including schematic diagrams and database records
  • Develop troubleshooting skills to logically analyze and resolve system problems
  • Inform supervisors of critical issues involving safety, system disturbances and customer reliability, or any other issues that may affect the department or the company
  • Associate's Degree in Electrical Engineering or Bachelor of Science in Electrical/Electronics
  • Possess effective verbal and written communication skills
  • Must have demonstrated analytical skills and ingenuity
  • Knowledge of computer software including Windows and Microsoft Office
  • Must have a high degree of mechanical ability
  • Must have the ability to qualify for the National Grid Clearance and Control list
  • Will be required to work from ladders or bucket trucks
  • Ability and resourcefulness to work effectively under pressure to solve problems and complete all projects on time
  • Must be able to respond to system emergencies and be available for overtime as workload dictates
  • Overnight travel is required on occasion to meet department workloads and training requirements
  • Possess and maintain a valid driver's license
127

Telecommunications Operator Resume Examples & Samples

  • Receives and relays internal and external calls and provides general information according to protocol
  • Maintains desk directories, on-call list, reference guides and other associated reference materials
  • Operates beeper and paging system to contact personnel and code team
  • Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
  • Responsible for the scheduling, documentation, and billing of Sign and Foreign language Interpreters including the assembly of a text telephone, amplified telephone, and other communication aide. Coordinate interpretation services for patients
  • Accurately assess incoming calls from all customer types, including patients, visitors, associates, physicians, and media. Assist hospital associates with long distance and overseas call processing. Answer and route incoming and outgoing calls with speed and accuracy. Rotate between switchboard console and paging system
  • Performs all other duties and projects as assigned
  • 1 year of call center and/or customer service experience preferred
128

Telecommunications Operator Resume Examples & Samples

  • The Telecommunications Operator will work in a Call Center environment, processing incoming and outgoing calls and ensuring customer resolution and satisfaction
  • Requirements for this position will be to handle a high volume of calls with the capability of responding to all types of emergencies, via telephone, in relation to the hospital emergency codes that are called in by various departments
  • The Operator will be responsible for all long range/in house paging, all overhead paging and the processing of emergency codes
  • The hours for this position are as followed. Each 3-day work week: Sunday 11AM - 7:00PM @ Newton Medical Center, Monday 2:00PM - 10:00PM @ Chilton Medical Center and Friday 11:00AM - 7:00PM @ Newton Medical Center. Repeats following week
  • Candidate must have experience in a Call Center environment or the equivalent in a high volume office environment
  • Candidate must possess excellent communication and customer service skills as demonstrated by previous work experience
  • Must be able to talk and type simultaneously, to be demonstrated via a typing test
  • Familiarity with the healthcare environment and workflow preferred
  • Must have experience with the following: Microsoft Office Word, Excel and general computer skills
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Telecommunications Systems Analyst Resume Examples & Samples

  • Please describe your understanding of FirstNet and how it will interface with mobile data computers and terminals
  • Please describe your ability to work in an environment with competing deadlines and tasks that exceed resource capabilities
  • Please describe your experience in analyzing radio coverage data and other user requirements to ensure that vendor proposals meet user needs
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Manager, Telecommunications Resume Examples & Samples

  • The successful candidate will create a defined and focused Western Region strategy for which will enable the optimization and growth of integrated services to our clients and support the growth of market share in our regional operations
  • The candidate will engage business leaders and leverage client and other strategic relationships across Western Canada and in collaboration with Ontario and Quebec regional counterparts
  • Lead the marketing and selling of the Company’s Telecom services in Western Canada and develop opportunities for cross-selling all market segments
  • Under the guidance of the VP and Director, execute on the strategic business plan for Western Canada ensuring regional operations are leveraged and aligned to the National Telecommunications mandate
  • Develop wireline service offerings and direct regional engineering business unit
  • Establish and diagnose business requirements, recommending options and solutions by using organization knowledge
  • Develop operations in Western Canada based on leveraged client relationships and targeted business development
  • Oversee strategic projects, proposals and quality control ensuring focus on client needs and profitability targets
  • Develop cross functional relationships, working with and influencing senior business executives and management to build the competencies of the group and increase market share
  • Promote synergy and cooperation between regions and markets
  • Create and present clear strategies and proposals to senior management
  • College or Bachelor degree in a field related to areas of responsibility for the position
  • Minimum of 10 years of progressive experience in a Business Development role within the telecommunications industry
  • The ideal candidate will have a clear understanding of Engineering Consulting and the Telecommunications Construction marketplace, be a big picture, strategic thinker, and have a reputation and track record for leading business alignment and growth. The candidate should be able to influence, be a successful communicator, and be a leader with a passion to succeed
  • Demonstrable business development experience with Rogers, Telus, Shaw
  • Ability to develop and maintain strong partnerships
  • Ability to think strategically and develop new services or approaches to market as dictated by demand
  • Excellent verbal and written communication skills with ability to communicate at all levels of the organization in a direct and professional manner
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Telecommunications Tech Lead Resume Examples & Samples

  • Ability to communicate in English; both verbally and in writing
  • Additional languages preferred
  • Basic computer knowledge with proficiency in word and excel desired
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Telecommunications Superuser Resume Examples & Samples

  • Maintain an up-time greater than 99.9% for all CSC telecommunication tools
  • Gather and analyze business requirements, provide time estimates, create and modify call flow diagrams, prepare design documents, and play an active role in system development and production handover
  • Coordinate with our telecommunication vendors, internal technical teams, and other staff as necessary to gain assistance and resolve problems with the platform and associated applications
  • Continuously improve system performance, perform root cause analysis for system issues, and suggest strategies and improvements to ensure our up-time goal is secured
  • Understand and ensure system service level goals are met.'
  • When needed, coordinate telecommunication implementation and deployment plans by working closely with partners and stakeholders, and providing executive updates on the progress of the implementation
  • Ensure all telecommunication tools are up to date and properly maintained by working closely with telecommunication vendors and following industry standards
  • Ensure end-user testing is performed and documented
  • Provide end-user support when needed
  • Participate in various web development projects when needed
  • Strong experience in programming languages and databases such as PHP, Java .NET, UNIX Commands, MySQL, MSSQL
  • Bachelor degree in computer science preferred
  • Knowledge of telephony and contact centre systems (IVR, CTI, Routing…) are considered a strong asset
  • Strategic, analytical, and tactical abilities
  • Change management experience
  • Ability to take initiative and be self-motivated
  • Strong problem solving and trouble-shooting skills
  • Working knowledge of Business Intelligence (BI)
  • Ability to work both on a strategic and operational level, across multiple projects simultaneously
  • Fully proficient in a Microsoft Windows operating system
  • Proficient with the Microsoft Office productivity suite
  • Bilingual (English & French)
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Telecommunications Outside Plant Engineer Resume Examples & Samples

  • Outside plant design in various environments (aerial, buried, Underground)
  • Gathering field data, existing plant inventory
  • Completing service orders and other BAU requirements
  • A solid understanding of copper and fiber splicing
  • Ability to read and interpret outside plant records (data, maps)
  • Make-Ready pole engineering (including safety practices)
  • Telephony-standard symbols and procedures
  • A level of comfort with Microsoft Office Applications
  • Outlook, Excel, Word
  • Public right-of-way and private easements
  • Must demonstrate a solid understanding of outside plant design
  • Willingness to travel when a field visit is required
  • Technical/telephony: 3-5years
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Telecommunications Operator, Hours, Days Resume Examples & Samples

  • 1) Receives and processes 3500 ? 4500 calls daily for Lahey. In addition supports internal calls from hospital staff for paging and directory assistance
  • 2) Operates AMCOM paging software system. Incorporates paging, message retrieval, physician registry, and overhead paging. Processes approx. 2000 pages per day
  • 3) Initiates/oversees after hours on call schedule for Lahey and certain CGP locations for patient and staff calls. Maintains sleep room schedules for medical staff and will locate staff as necessary. Accountable for calling OR and Recovery room nurses when emergency surgical cases are required
  • 4) Monitors/Responds to all Lahey activated codes and alarms including: Trauma, Code 99, Code Green, Code Red, Code Pink, Code Zebra, Emergency Exit Doors, Medial Gas, Radiation, Blood Bank, Hylon and Burglar and Hold-Up. Is responsible for notifying essential personnel, security and 911 Emergency services. Performs daily tests of Trauma pagers and documents response results
  • 5) Accountable for handling all In-Patient Information calls. Updates patient register as necessary for accuracy. Controls patient room?s telephone on/off activity. Responsible for restricting/unrestricting hospital telephones as necessary
  • 6) Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing Impaired) equipment, batteries, hospital directories and conference room speakerphones. Provides assistance to in house staff requiring international calling and faxing
  • 7) Institutes emergency back up procedures in event of systems failure to paging or telephone systems
  • 8) Applies effective listening skills and courtesy when interacting with physicians, patients, patient family members?, visitors, medial staff and all other hospital personnel. Diffuses irate patient calls when necessary
  • 9) Demonstrates flexibility and team support to cover alternate shifts and holiday schedules as required
  • 10) Understands Telecom Department as an ?essential? department to the hospital and is required to report to work during inclement weather conditions, etc
  • 11) Performs all other duties as assigned
  • 12) Incorporates Lahey Health Guiding Principles , Mission Statement and Goals into daily activities
  • 13) Complies with all Lahey Health Policies
  • 14) Complies with behavioral expectations of the department and Lahey Health
  • 15) Maintains courteous and effective interactions with colleagues and patients
  • 16) Demonstrates an understanding of the job description, performance expectations, and competency assessment
  • 17) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards
  • 18) Participates in departmental and/or interdepartmental quality improvement activities
  • 19) Participates in and successfully completes Mandatory Education
  • 20) Performs all other duties as needed or directed to meet the needs of the department. Qualifications Minimum Qualifications
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Telecommunications Field Engineer Resume Examples & Samples

  • Bachelor’s degree in Engineering or equivalent communications OSP engineering experience
  • Computer skills, including Email-Microsoft Outlook, Word, Excel, ACAD and Qwest legacy systems
  • Ability to work additional hours as needed
  • Valid driver's license, with a satisfactory driving record. MVR required
  • Previous experience in a multi-tasking, result oriented position in a deadline focused department
  • Previous experience in outside plant, aerial, buried, underground and utility construction
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Senior Digital Rail Telecommunications Consultant Resume Examples & Samples

  • Able to demonstrate proficient experience of telecommunications systems design with an emphasis on telecommunication networks and equipment and major station information systems
  • In-depth knowledge and understanding of operational communications within the UK Rail sector
  • Thorough working knowledge of Network Rail Standards
  • Experience working in a multi-disciplinary consulting practice
  • Experience working in virtual design teams
  • Experience communicating from peer colleagues to senior client representatives
  • Ability to manage and prioritize workload to achieve milestones and submission dates
  • Telecommunications or Electronic Engineering Degree – Essential
  • MEng or MSC in Telecommunications – Desirable
  • Member of IET & IRSE – Desirable
  • Cisco or other Network Manufacturer Accreditation – Desirable
  • Self-motivated inquisitive learner
  • Technical skill/ solution motivated career path
  • Some knowledge in active network (wired) and WLAN technology/ design preferred. Other complementary skill area/ experience including DAS, ACS, CCTV, IP telephony or Unified Communications would also be beneficial
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Telecommunications Program Manager Resume Examples & Samples

  • A Bachelor’s or Master’s degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Physics, Economics, Business Administration, etc
  • Strong knowledge relevant technical subject areas, such as wireless, wide-area networking (IP VPNs), managed services, and cloud-based offerings
  • Minimum 15 years experience providing program management leadership on large and complex telecommunications programs
  • Experience with or knowledge of government acquisition/contracting practices, programs and regulations (FAR, DFAR, etc.) is especially applicable
  • Familiarity with relevant Federal technology issues, policies, regulations or practices is highly desirable
  • Excellent communication, collaboration, and presentation skills. Proven results-oriented problem solving abilities. Facility with presentation graphics and/or spreadsheet tools highly desirable
  • Ability to work in a dynamic team-oriented environment, demonstrate teamwork and initiative, and function productively in the face of new assignments and the re-prioritization of existing assignments
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Telecommunications Assistant Resume Examples & Samples

  • Formulating Strategies and Concepts [I]
  • Analyzing [II]
  • Applying Technical Expertise [II]
  • Planning and Organizing [I]
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Telecommunications Construction Manager Resume Examples & Samples

  • BS in Engineering, Construction Management Program, or similar preferred
  • 2 – 4 years’ experience with expanded levels of responsibility
  • Experience managing construction associated with distributed antenna systems, macro sites, fiber installation, small cell systems, wireless macro site upgrades preferred
  • IBwave Design experience preferred
  • OSHA -10 hour course training preferred
  • Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation