Desktop Resume Samples

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R Turcotte
88927 Amparo Crest
Los Angeles
+1 (555) 567 0218
88927 Amparo Crest
Los Angeles
p +1 (555) 567 0218
Experience Experience
01/2015 present
Philadelphia, PA
Desktop Team Lead
Philadelphia, PA
Desktop Team Lead
01/2015 present
Philadelphia, PA
Desktop Team Lead
01/2015 present
  • Workwith the Manager, Client Services and Support to manage off-hour support andprojects (i.e. moves, projects, emergencies, etc.)
  • Managehardware inventory for location and provide monthly reports
  • Manageemployee time sheets and time management/projects in Clarity
  • Manage escalations
  • Providetechnical guidance for the desktop team
  • Manage pool of loaner Laptops, iPhone, iPad and other devices
  • Coordinate and document monthly coaching to support the development of technicians
01/2012 08/2014
Philadelphia, PA
Virtual Desktop Infrastructure Engineer
Philadelphia, PA
Virtual Desktop Infrastructure Engineer
01/2012 08/2014
Philadelphia, PA
Virtual Desktop Infrastructure Engineer
01/2012 08/2014
  • Participates as an infrastructure engineering representative on engineering teams for the design; development; implementation and/or integration of desktop virtualization environments
  • Perform periodic performance reporting to support capacity planning
  • Design and support images for HP Windows Embedded OS thin clients, used by both internal and external employees, accommodating for differences in departmental workflows
  • Participates as an infrastructure engineering representative on engineering teams for the design development; implementation and/or integration of desktop virtualization environments
  • Develop and present recommended infrastructure changes for the physical and virtual PC environments to the Change Control Advisory Board. This include implementation, testing and back-out white pages, complete with disaster recovery proposal(s)
  • Manage small to large scale projects, designing software implementation solutions, formulating rollout strategies, and executing these work plans within the allotted timeframes and financial scopes
  • Perform in a team environment with other Systems Administrators to provide overall operations and maintenance for the Enterprise and DMZ environment
03/2006 09/2011
Houston, TX
Desktop Systems Analyst
Houston, TX
Desktop Systems Analyst
03/2006 09/2011
Houston, TX
Desktop Systems Analyst
03/2006 09/2011
  • 6)Oversee file management on centralized resource (i.e. File Servers, Virtualization Server, ERP Server, and Application Server) or on individual workstations
  • 4)Installs and Configures and Maintain Local Area Network Equipment, and Workstations
  • 20)Provide First Level Support for MRP/ERP System
  • Abides by and demonstrates the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis
  • 7)Design, code, test, analyze, document and implement new application and make changes to existing applications written in VB.NET or ASP.NET
  • Assists supervisor in supporting complex software issues, technical issues, and hardware problems relating to the computer and desktop
  • Researches/resolves/responds to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of California, San Diego
Bachelor’s Degree in Computer Science
Skills Skills
  • The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
  • Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem
  • Excellent planning/time management skills; ability to prioritize tasks effectively
  • Proficient with a variety of domain and email account administration tools and standard corporate email security policies
  • Proven strong oral/written communication and customer interface skills
  • Basic understanding of programming, relational database, and client-server concepts
  • Providing excellent customer service with minimal supervision
  • Able to work effectively with all levels of IT support structure, to include assisting in the skills development and mentoring of Tier 1 Agents
  • Ability to communicate effectively with all levels of personnel across multiple organizational boundaries
  • Experience working in a fast-paced, high volume work environment
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15 Desktop resume templates


Senior Desktop Tier Engineer Lead Resume Examples & Samples

  • 3rd levelexpert knowledge of Virtual Platform, Windows Desktop Operating Systems and Active Directory
  • Problem management (RCA & driving remediation efforts) for complicated desktop issues. In depth research required
  • Develop automation tools to remediate incidents and problems
  • Lead in the design, develop and own key components for Tools and Automation
  • Define the requirements of new Tools and features
  • Develop flexible, reusable code that can be used within the team and partners
  • Identify gaps and opportunities to resolve incidents and prevent them through detailed analysis of multiple data sources. Development and trend analysis
  • Establishing and maintaining standards for desktop expected state
  • High-level understanding technology as it pertains to an enterprise
  • Minimum of 10 years’ experience on the Microsoft Windows Desktop and Server platform
  • Expert skills, knowledge & troubleshooting with MS Windows XP/7/2003/2008
  • JavaScript, C# and .Net expertise and significant experience
  • Excellent design, programming, and debugging skills
  • Scripting ability with PowerShell, VBScript, registry hacking and automated deployment techniques
  • Experience developing large, sophisticated software systems
  • Familiarity with both Agile and plan-driven development processes
  • Ability to work in a fast-paced and sometimes stressful environment
  • Experience producing business relevant presentations and technical oriented writing is mandatory. Candidates must submit samples of writing and presentations
  • SQL and web automation skills
  • SQL data mining skills
  • Kerberos authentication in Enterprise
  • Sound understanding ofnetworking protocols (TCP/IP, DNS, WINS)
  • BS or higher in Computer Science, Engineering

Senior Desktop Tier / Engineer Lead Resume Examples & Samples

  • 3rd level Problem management requiring expert knowledge of Windows desktop operating systems, AD, Sysinternals, performance monitor, and application troubleshooting
  • Technical writing/documentation, reporting and training support groups within CTS
  • Minimum of 10+ years experience with Advanced troubleshooting in MS Windows XP/7
  • Advanced skills and knowledge with Sysinternals Suite toolset, analysis and execution
  • Minimum 5+ years advanced experience with application troubleshooting
  • Minimum 5+ years advanced experience with Windows client performance & monitoring analysis toolsets
  • Advanced Automation and Reporting Experience
  • Must be able to take charge and drive solutions during high profile incidents leading teams (technical and non-technical) through effective and efficient incident resolution
  • Ability to work in a fast-paced and challoenging environment
  • Ability to work well with customers within the business units
  • Flexible working hours to accommodate critical activity essential
  • Team player that is willing to take recommendations from other members of the team and hold other members of the team accountable
  • Need to be able to multi-task and use time effectively
  • Virtualization experience within global blue chip organization
  • MS Exchange
  • Storage architecture
  • Sound understanding of networking protocols (TCP/IP, DNS, WINS)
  • Proficiency in C and/or C++

Global Desktop Lead Developer CPA / CMA Resume Examples & Samples

  • Deep Excel and Access
  • Solid programming skills in a Microsoft environment (C#, VC or VB)
  • Close work with Finance users in Financial Control, Product Control and Regulatory Reporting functions
  • Projects in a complex environment
  • Small teams with tight deadlines
  • Rapid/iterative development
  • 5 or more years of post graduation software development
  • Bachelor’s degree in a technical subject
  • Capital markets, investment banking or closely related financial services experience
  • Own all IT supported Excel & Access applications globally
  • Build new solutions and enhance existing ones as required by ongoing projects
  • Work with the Run The Bank team to transition support for these applications to a service delivery organization
  • Work to consolidate applications where possible
  • Identify and decommission unused applications
  • Improve the general control environment around relevant systems

Head of Desktop Resume Examples & Samples

  • Responsible for operations of 22,000 desktop instances throughout Credit Suisse EMEA. This consists of 16,000 physicals desktops & the associated technology (patching, improvements, etc); a growing footprint of 6,000 virtual desktops throughout the world including exclusive thin-client working in one of our key Poland locations
  • Line manager of 15+ Poland based staff with opportunity for growing and developing the team
  • Lead interface between Operations & Engineering – ensuring solutions are built for purpose and can be operated efficiently
  • Significant interaction with Credit Suisse clients – your team will be involved in working with clients to understand their needs & recommend solution
  • Credit Suisse is investing in new methods to allow our staff to work remotely while maintaining our strong security focus – the role will allow you to blend traditional technologies with new mobile strategies
  • Minimum 10 years overall IT and infrastructure experience. Desktop platform expertise is desired
  • Consistently sets new standard for outstanding customer service
  • An extreme high bar for success and a continuous improvement mindset
  • Ability to quickly get to the facts and to identify the root cause of problems across disciplin
  • Avid consumer of technology and possess a thorough understanding of the value of technology
  • Risk minded and aware; able to manage risk in balance with capability and quality

Desktop Production Specialist Resume Examples & Samples

  • Undergraduate degree in any discipline
  • 3 – 5 years of Document Production experience in a similar environment
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) for document production
  • Practical knowledge of Adobe Acrobat, and mapping software (MapInfo Professional) for slide production
  • Effective time-management skills to prioritize and provide high quality products and service
  • Scanning and technical skills required
  • Exceptional multi-tasking skills
  • Ability to self-motivate and work well within a team setting
  • Ability to adapt and respond to challenges, deadlines, emergencies, and a rapidly changing work environment
  • Able to work flex hours including weekend work and overtime as necessary

Desktop Supporttech Ops Analyst Resume Examples & Samples

  • Production support to include problems resolution, technology moves, new users configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
  • Minimum 3+ years experience in desktop support
  • Comfortable in dealing with clients over the phone and 1:1, especially in critical situations

Macintosh Desktop Supervisor Resume Examples & Samples

  • 5+ years of relevant professional experience in a large scale multi-platform Macintosh/Windows client server environment
  • Proficiency with installation and troubleshooting of Macintosh desktop/Laptops and peripherals
  • Thorough knowledge and understanding of Macintosh OS (10.7, 10.8, 10.9) and Windows Desktop Operating Systems required, Parallels, Adobe (Cloud) application suite, Filemaker, Apple Apps, ProTools, Outlook 2011 and Entourage in exchange environment
  • Experience in the creation, testing and deployment of Macintosh application packaging using Filewave
  • Experience in setup of PDA devices ( iPHONE, BB, Android etc.)
  • Thorough knowledge and understanding of Network concepts
  • Strong supervisory, customer service and technical skills
  • Bachelor's Degree and Apple/Windows Certification(s)
  • Microsoft Windows Installer (.msi) experience
  • Macintosh server administration and support experience
  • Vendor management skills

Senior Specialist Desktop Infrastructure Resume Examples & Samples

  • Design, develop, and maintain the global client Windows image for Workplace, Warehouse, and Retail using multiple devices (Tablets, POS, Notebooks, Workstations)
  • Manage image delivery with SCCM, MDT, PXE, as well as virtual environments such as Citrix XenDesktop, VMWare
  • Ensure image application compliance by incorporating Microsoft and 3rd party applications and updates at image delivery time
  • Manage, maintain, and update SCCM task sequences
  • Design, support, and deliver OS upgrade and migration tools such as USMT to the global Service Desk and global support teams
  • Create scripts using PowerShell, VB, as needed for the image design and delivery process
  • Provide 3rd Level support in regards to OS, and application delivery
  • Microsoft System Center Configuration Manager (SCCM 2012) in regards to OSD
  • Excellent communication, organization and interpersonal skills
  • Broad technical knowledge of infrastructure technologies (network, server, backups, data center, applications, client)
  • Experience with server technologies and system configuration management tools and processes
  • Excellent troubleshooting and analytical skills
  • Good working knowledge of ITIL
  • Ability to work and manage vendors to request service and or work through defective product issues
  • Ability to handle multiple tasks and deadlines with minimal supervision
  • An attitude and commitment to being an active participant in our vision of the IT workplace of the future
  • SCCM 2012 knowledge
  • Scripting skills (Powershell, Visual Basic, Batch)
  • Basic software packaging skills
  • Excellent knowledge in Operating System technologies
  • Excellent knowledge in MSI technology
  • Very good analytic and troubleshooting skills
  • MAC knowledge is a plus
  • Expert leadership within project teams
  • Ability to understand and analyse complex technical problems and develop workable solutions
  • Very good communications skills, both verbal and written
  • Very good knowledge of the application deployment life cycle with strong analytical and social skills and with the ability to view issues from a business perspective
  • Very good in English both written and spoken
  • Ability to work independently with minimal support and direction from supervisor
  • Knowledge of SharePoint from a client/end-user perspective
  • Excellent team player
  • Innovation mind-set and focus on end-user satisfaction
  • Minimum 3 years relevant work experience

Supervisor, Desktop Deployment Resume Examples & Samples

  • Supervise a staff of approximately 10+ desktop analysts located at multiple AGT sites
  • Ensure that customers receive appropriate and timely communications
  • Handle complex problems associated with production support across multiple AGT service areas
  • Analyze and recommend system improvements
  • Provide resource planning and workload scheduling

Desktop Application Developer Resume Examples & Samples

  • Develops new programming applications and provides maintenance of old application
  • Creates and maintains database objects (SQL queries and stored procedures) in support of application development
  • Create scripts and programs to automate data conversions between different databases and different versions of same databases
  • Provides support for design, development and implementation of application development projects
  • Troubleshoots and debugs system inefficiencies
  • Analyzes databases for performance, growth and scalability
  • Assists in maintaining databases accuracy and stability
  • Codes, monitors and tunes database objects for optimal performance
  • Knowledge of PC architecture and operations, operating systems, networking database management and development, as well as high level of programming knowledge
  • Knowledge of the various stages of the software development life cycle, definition of solution architecture, detailed design, solution development, testing and deployment
  • Knowledge and solid understanding of object oriented analysis, design and programming
  • Ability to work with a sense of urgency to meet deadlines and address competing priorities
  • Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
  • Effective written, listening and verbal communication skills
  • Effective problem solving and organizational skills
  • Minimum of 3 – 5 years of experience of SQL Server, Web-API, angular development, entity framework, MVC, MVVM, ASP.NET, C#.Net, Web Services and HTML in a desktop application development role required
  • Experience in financial services or asset management industry preferred

Laptop Desktop Encryption Escalation Engineer Resume Examples & Samples

  • Implementing customer changes across all technologies
  • Working changes based on standard service measures
  • Providing technical training to other members of HP ESS MSS AMS SOC
  • Attending technical training to retain skill levels across the HP ESS MSS AMS SOC Portfolio
  • Specialize and be a focal point for at least 3 products from the portfolio
  • Mentor junior members of the team
  • Troubleshooting change implementation problems
  • Documenting customer infrastructure and configuration
  • Liaise with vendors to support client devices and environments
  • Excellent communication skills with the ability to articulate clearly in writing and verbally
  • Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may resolve complex business issues
  • Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
  • Confident and eager to take on additional more complex tasks
  • Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements
  • Ability to articulate clearly, recommend and explain resolutions /clients
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
  • Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike
  • Understand and utilize Information Technology Information Library (ITIL)
  • Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
  • The Managed Security Services (MSS) Laptop Desktop Encryption (LDE) Engineer will be responsible for helping to develop and maintain the overall service delivered by the MSS team to the clients, ensuring the services delivered meet the client requirements, support the overall MSS business plan and are cost effective, ensuring HP is meeting is contractual objectives
  • Responsible for building and maintaining the services (systems) that will be delivered as part of the overall MSS group services
  • The MSS LDE team member will work with the service delivery teams, peers and clients to ensure information and services implemented and delivered are operating smoothly, so that any queries and issues are dealt with effectively and promptly
  • Work with Project Managers to Implement LDE solution and perform upgrades - Work closely with various teams to support steady state/production
  • Responsibility for maintaining and ensuring standard solutions are implemented and delivered according to Global Portfolio direction
  • 3 Years IT experience Excellent Documentation Skills
  • Self-motivated Working knowledge of Network and/or Security Technologies - - Experience in a Support Environment
  • Experience of working within a team environment
  • Experience in Change Control Delivery
  • Working knowledge of Checkpoint products
  • Working knowledge of IDS/IPS, VPN Technologies, Authentication Software,
  • Ability to train peers on solutions
  • Ability to lead technical action plans
  • Lead or provide expertise to teams or projects
  • Highly Developed knowledge of more complex solutions
  • Experience with Pointsec (Checkpoint), McAfee, Symantec, and BitLocker

Laptop Desktop Encryption Escalation Engineer Resume Examples & Samples

  • Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may
  • 5-7 years experience in relevant technologies of Pointsec (Checkpoint), McAfee, Symantec, and
  • 3 Technical Industry Standard Certifications in Security and/or Network
  • 3 Years IT experience

Desktop & Tablets Process Engineer Resume Examples & Samples

  • Typically Bachelor's degree or Master's degree in a computer engineering related field (i.e. CS,CIS, MIS, IT, etc.) completed
  • Experience providing database reports based on a variety of business requests
  • Experience in database administration a plus
  • Technical experience supporting Microsoft Window operating systems, Microsoft Office and Internet Explorer and Chrome web browsers
  • Experience in device management services, solutions and technologies in an enterprise environment a plus
  • Experience in general project management
  • Experience in customer/vendor management and processes
  • Experience organizing teams and assigning and tracking tasks
  • Experience supporting Microsoft Windows 7 &8 operating systems
  • Understanding of SQL commands and reporting tools such as Toad, SQL Developer, etc
  • Strong organization skills and ability to plan, schedule, work independently and as part of a team
  • Good verbal and written communication skills; ability to work effectively in a team
  • Strong Microsoft Excel and/or Microsoft Access experience. Macro programming a plus
  • Ability to work with a geographically dispersed development teams
  • Strong written English communication skills both written and verbal
  • Skills in managing desktops, laptops, and tablets a plus
  • Skills creating presentations and communications a plus

Desktop Resume Examples & Samples

  • Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment
  • Performs basic computer hardware and software installations
  • Processes timely and accurate information to ensure compliance with warranty requirements of vendors
  • Ability to travel and a valid driver’s license with a satisfactory driving record
  • May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred
  • Wireless networking experience preferred; POS, retail network or fiber optic cabling experience a plus

Desktop Associate Resume Examples & Samples

  • Serves as company liaison with customer on administrative and technical matters
  • Installs and supports both hardware and software components for user groups
  • Evaluate system configuration and software to ensure effective use of hardware resources

Desktop Production Specialist Resume Examples & Samples

  • At least 1 year of document Production experience in a similar environment
  • Intermediate to advanced level practical knowledge of InDesign, Adobe Photoshop, Illustrator and Acrobat
  • Good proficiency in Microsoft Office (Word, Excel, PowerPoint) for document production
  • Strong attention to detail and excellent organization and time management skills
  • Ability to make educated recommendation on most appropriate layout, design and formatting

Desktop Systems Technician Resume Examples & Samples

  • Provide excellent customer service through direct interactions with users
  • Own all operational support of several technologies
  • Dynamically shift focus to other operational areas from time-to-time as needed
  • Escalate occasionally to the Infrastructure Engineering team when timeliness is needed or the issue requires additional skills
  • Collaborate often with the Infrastructure Engineering team for continuous alignment, including operational issues, and solution changes or deployment
  • Provide input to the Infrastructure Engineering team to drive solutions that meet business needs and optimize operations
  • Mechanize the support process through the creation, documentation, and sharing of procedures
  • Unify global operations and communication through collaboration with remote sites and proactive communication
  • Update and leverage centralized information management systems (e.g., CMDB, ticket systems, standard procedures, etc.)
  • Receive all incoming incidents, tasks, questions and other issues submitted via phone, email, walk-in, ticket, etc. and enter into the standard IT tracking system
  • Engage users within a reasonable time when they contact IT and present a professional image of IT by demonstrating a constructive and helpful demeanor in all situations
  • Triage all incoming issues as they arrive to identify and handle high priority, high impact issues that need immediate attention
  • Troubleshoot issues to identify root cause
  • Directly resolve incidents and tasks that are within scope and expertise for the Service Desk
  • Escalate issues to IT peers or others as needed, providing documentation of all steps completed and insight about the issue to minimize resolution time by reducing re-work
  • Complete work in accordance with appropriate procedures and standards, when available
  • Communicate service issues and status to stakeholders, including end users following standard communication procedures, IT peers, and Service Desk team members off-site
  • Complete recurring and scheduled tasks as agreed among the IT Infrastructure Operations team
  • Maintain accurate inventory and consistent configurations
  • Strictly adhere to all security or compliance-related requirements
  • Identify and escalate all security vulnerabilities or other business risks
  • Use judgment when procedures and standards are not available
  • Meet goals for first call resolution, customer satisfaction, timeliness, ticket backlog, etc
  • Drive for efficiency in personal performance and IT overall by making changes and providing feedback
  • Document processes and update the knowledge base regularly to ensure the best solutions and consistent results are possible, including delivering service to users, using services and administering services
  • Ability to sustain fast pace while context-switching in response to a wide variety of issues
  • Build and maintain relationships with a wide variety of users and executives
  • Customer orientation (e.g., service skill, follow-through)
  • Incident management (e.g., restore service immediately with work-arounds, communicating and acting according to urgency and process)
  • Effective communication to and coordination with users, global users and peers
  • Operational expertise in subject-matter technologies while capable of operating nearly all IT services with procedures
  • Troubleshooting issues of a technical nature
  • Process adherence (e.g., access control approvals, inventory replenishment, update CMDB)
  • Process engineering to design workflows
  • Embody the IT Infrastructure team shared values and common behaviors
  • Strive for highest quality, but achieve an optimal balance between timing, cost and features
  • Complete work in accordance with standards
  • Collaborate effectively with peers, contributing and listening/following appropriately
  • Proactively identify issues and opportunities that meet the needs of the business
  • Resilient through change, such as group direction changes and business cycles
  • Seek out new technologies, methods, and personal skills
  • Review personal performance regularly with manager to align on feedback and revise goals as needed
  • Continuously improve the environment, including the surrounding ecosystem
  • University degree (preferably in Computer Science) or 1 year of relevant work experience
  • Success working in a fast-paced, team-oriented, collaborative environment
  • CompTIA, Microsoft, Apple, Cisco or similar certifications are a plus
  • Knowledge of specific technical products and services in use at TaylorMade
  • Knowledge of the ITIL framework or similar models for IT workflow
  • Knowledge of DevOps culture, methodologies and technologies is a plus
  • Knowledge of applicable data privacy laws and practices is a plus

Desktop Deployment Analyst Resume Examples & Samples

  • Troubleshooting application installs
  • Performing manual application installs
  • Collaborating with other AGT teams to fulfill customer needs in a timely manner
  • Assess, implement and document software solutions to automate tasks
  • Exhibits regular, reliable, punctual and predictable attendance

Desktop Team Lead Resume Examples & Samples

  • Responsiblefor a team of 5 resources
  • Determineworkload, delegate assignments, work with the Manager, Client Services topromote career development, and evaluate performance, skill growth, competencygrowth, and assist with performance goals
  • Workwith the Manager, Client Services and Support to manage off-hour support andprojects (i.e. moves, projects, emergencies, etc.)
  • Managethe call volume for the Client Services and Support team to ensure that troubletickets are being resolved on a timely basis
  • Providetechnical guidance for the desktop team
  • Performbreakfix/end-user desktop support to users in multiple locations and providesecond- level support to the divisional community for software, hardware, andvarious infrastructure related issues
  • Manageall installs and configurations of printers and desktop deployment
  • Managehardware inventory for location and provide monthly reports
  • Monitorand maintain problem status/resolution information in Service Now
  • Manageemployee time sheets and time management/projects in Clarity
  • Undergraduate degree in a computer science or related field and/or equivalent work experience, required
  • Minimum five (5) years Desktop and PC Support experience working in large corporate environment
  • Minimum two (2) years Senior Support Technician or Supervisory working in large corporate environment
  • Experience with current technology includes
  • Active Directory Management
  • Service Now or Ticketing Software experience
  • Demonstrated ability to reasonably estimate technical work effort for each team member as it relates to projects and work volume
  • Excellent leadership and coaching skills
  • Outstanding interpersonal skills with demonstrated ability to communicate effectively and influence at all levels of the organization

Principal Engineer, Desktop Infrastructure Resume Examples & Samples

  • System Engineering & Implementation
  • Establish global standards for workstation hardware, operating systems and core applications
  • Architect, communicate and implement changes to the global workstation infrastructure
  • Develop workstation performance reporting and metrics to provide a cohesive view into the current status of the environment
  • Evaluate and document recommendations on new hardware, operating systems and applications
  • Engineer scalable workstation management and delivery solutions
  • Represent the core team in meetings regarding future technologies and go-forward initiatives that affect the workstation environment
  • IT Operations Support
  • Maintain global standards for client hardware and operating systems
  • OS patch maintenance, Software updates in accordance to business standards
  • Participate in the daily production meeting to report the status of production system
  • Participate in the change control, production acceptance and event management processes
  • Participate in the development of operational procedures and policies
  • Manage outages, identify root cause and resolve 3rd level desktop issues within defined service levels
  • Work with application specific support (including vendors) to resolve root level issues
  • Manage after hours and on-call support
  • Manage departmental service request
  • Develop and maintain project plans for mid-size to enterprise wide desktop projects
  • Provide oral and written status reports to IT management and customers
  • Industry best practices and standards for securing and managing client endpoints
  • Workstation management procedures including patch management approach, OS imaging guidelines, image blueprint creation, user experience improvements, workstation auditing and license metering
  • ITIL and Change Control processes
  • Familiarity of standards and trends relative to the desktop/laptop user experience
  • Conduct research into emerging technologies and trends, standards and products to make business case recommendations
  • Excellent communication skills – verbal, written, and presentation. Ability to understand and explain workstation engineering strategies and effectively correlate steps and processes to achieve expected results
  • Critical thinking and analytical problem solving skills – able to resolve problems, examine opportunities for process improvements and formulate an implementation approach. Solid understanding of the capabilities and limitations of technology, especially in their usage for supporting business processes
  • Inspire, collaborate and effectively implement self-directed teams within the group and IT
  • Prioritize and execute tasks in a high-pressure environment
  • Write reports that contain solid findings and recommendations that are user friendly and easily consumed by senior leadership
  • Solve problems quickly and automate processes

Mirage Desktop Team Lead Resume Examples & Samples

  • Lead the Mirage Desktop team in all aspects of technical leadership, people-management, and software development process
  • Take initiative to improve products, tools, and processes
  • Research and suggest new technologies to be used
  • Deliver features quickly and in high quality
  • Bachelor in Computer Science from a well-established university, or an IDF technological unit graduate, or strong relevant practical experience
  • In-depth knowledge of Windows internals (not necessarily with kernel/drivers)
  • Hands on knowledge and experience with reverse engineering projects and tools a strong advantage
  • Strong knowledge and experience with debugging tools a must
  • At least 5 years of experience developing Windows-based software in the industry
  • Proficient in C#, C/C++. Knowledge in other programming languages a strong advantage
  • At least 2 years of experience as a team lead of a software development team
  • Proven leadership qualities
  • A strong understanding of the software development process with an excellent track record in troubleshooting and diagnostics. Must also be able to actively contribute to design and architecture discussions
  • Prior success in and enthusiasm for a fast-paced environment with aggressive development cycles is critical
  • Experience in working with Agile, TDD, Extreme programming methods a strong advantage
  • Great team player with excellent interpersonal skills
  • Motivated to drive tasks to completion and take ownership of projects
  • Love to learn and share knowledge

Desktop Deployment Coordinator Resume Examples & Samples

  • Excellent vendor coordination skills
  • Demonstrated capabilities in Planning, Project Management and Technology Operations
  • Strong customer support and delivery orientation
  • Strong communication skills. Capable of influencing others, builds relationships easily and is comfortable working in a collaborative team environment
  • Candidate must be comfortable with escalation and transparency
  • Strong analytical skills, prioritization, and decision-making skills
  • Ability to travel to US Regional Offices as required
  • Qualifications/Experience (Required)

Desktop Build Engineer Resume Examples & Samples

  • Setting up PCs and new hardware
  • Installing the operating system on to PCs
  • Installing software on to PCs
  • Deploying iPhones to staff
  • Setting up new hardware accessories like keyboard, mice, headsets
  • Moving staff and IT equipment between desks
  • Managing the stock of a swing and loan laptops
  • Basic IT support

Associate Desktop Adminstrator Resume Examples & Samples

  • Assisting in determining overall strategy for enterprise desktop infrastructure
  • Act as a customer advocate to ensure the desktop maintains high performance and ease of use
  • Administer backend servers used to manage desktop administration systems
  • Generate action plans for addressing inactive clients and reporting inaccuracies
  • Create custom reports for tracking IT security issues and compliance status
  • Repackaged application for SCCM deployment
  • 3rd tier desktop support

Desktop Coordinator Resume Examples & Samples

  • Under direct supervision maintains service level agreements in accordance with Company and Departmental processes in all pre-design cost estimate/development environments and serves as day to day direct support of inbound volume of activity as well as external customer facing orders
  • Serves as coordinating liaison for internal and external business groups including construction, design, accounts payable and others to support TWC network design implementation and construction projects
  • Review design considerations for both short and long term profitability in both an analytical and spatial format
  • Prepares charts, graphs, sketches, and SOW documents in various formats. Build, run and maintain reporting extractions from commercial applications such as salesforce and internal proprietary tools
  • Draw accurate routing conclusions that reflect cost estimate for the availability request
  • Perform other duties or responsibilities as required or assigned

Fixed Income Desktop Developer Resume Examples & Samples

  • The development of the CAL Curves platform
  • Consolidation and documentation of the applications in order to standardise the suite and reduce duplication
  • Implementation of IT best practices (relating to user access controls, developer access to production data, data segregation and management etc..)
  • Provision of level 3 support for the applications
  • Development of and execution of a strategic roadmap for the application set to attrition tactical solutions through migration of functionality to strategic platforms or projects
  • Excellent Excel based development skills acquired in the financial industry and ideally in Fixed Income (5+ years)
  • Experience with using financial mathematics libraries from within such applications
  • Mathematical understanding of a range of financial products including Bonds, Interest Rate Swaps, Interest Rate Futures, Discounting curves
  • Experience in the front-to-back Fixed Income business process and trade lifecycle in order to be able to take a holistic view of a problem while designing a solution
  • Excellent spoken english and the ability to have a professional dialog with a trader
  • A self-starting attitude and the ability to take ownership of requirements front start to finish
  • The ability to work in both agile and structured methodologies where required
  • The ability to work effectively in a team, as well as with end-users based in remote locations

Desktop Application Developer Resume Examples & Samples

  • ----------------
  • 2-5 years of experience in developing desktop applications on .Net technology stack using C# as a programming language and WPF as a technology framework
  • Good understanding of building desktop application components using XAML
  • Hands on experience of working in a multithreaded environment, understands how to keep the UI responsive enough
  • Sound debugging skills
  • Inter process communication fundamentals
  • Some level of web application development experience
  • WCF Services
  • Awareness of tools for code and memory optimization, dump analysis etc

MAC Desktop Application Developer Resume Examples & Samples

  • Designing and implementing an intuitive user interface to help Garmin’s worldwide aviation customers keep their avionics up to date
  • Supporting a wide range of devices used by customers with diverse needs
  • Working with Cocoa and Objective-C to build an application that feels at home on the Mac
  • Collaborating with the developers of our web and Windows applications to establish a cohesive user experience across multiple platforms
  • Developing a thorough testbed and responding to customer issues to ensure a high level of quality

Desktop Platform Performance & Efficiency Specialist Resume Examples & Samples

  • 5+ years of in-depth knowledge and experience with Windows Operating Systems including Windows 7, Windows 8.1, Server 2008, 2012 R2 in an Enterprise Environment
  • In depth knowledge of TCP/IP networking including local and global data networks
  • Working knowledge of common Microsoft tools and products, including Microsoft Active Directory
  • Working knowledge of Citrix toolsets including XenDesktop
  • Extensive experience with automated performance tools
  • Ability to create complex test scripts, analyze and present results
  • Strong written and verbal skills which will be used to create and communicate documentation for testing standards, performance benchmarking guidelines, and best practice whitepapers
  • Proficiency with standard Microsoft Office tools, with a concentration on Excel for reporting and analytics
  • Basic programing or scripting via PowerShell/VBScript/.NET

Desktop Management Engineer Senior Associate Resume Examples & Samples

  • Support the foundations of service quality — be professional, consistent, proactive and cost effective. The position is important to implement global services
  • For IT related distribution/management process, he/she has to communicate with global closely
  • Meet the needs of all stakeholders by acting with a global mindset and creating consistency and technical excellence by leveraging diverse ideas and perspectives when planning work
  • Focus the team on enabling the delivery of exceptional service, connect to Service Delivery, Onsite Support Services (OSS), Incident Management team and other Global Infrastructure Services (GIS) teams, seizing opportunities to grow knowledge for the team
  • Proactively and effectively communicate the purpose of functional processes and solutions and decision making and information sharing within the team
  • Supportive of continuous improvement in relation to own performance and development and that of the wider team
  • Work independently with limited supervision on resolution of end user incidents, indirect responsibility to assist other technicians

Desktop IT Analyst Resume Examples & Samples

  • Technical support of desktop computers, applications, and related Technology
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
  • The position utilizes one-on-one consultancy to end users
  • Resolves technical problems with desktop computing equipment and software
  • Engages other technical teams as appropriate to escalate and resolve problems received from clients
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing, systems, application servers, and administrative systems
  • Trains and orients clients on use of hardware and software
  • Recommends and / or performs upgrades on systems to ensure longevity

Desktop Operator / Digital Premedia Resume Examples & Samples

  • 70% Build interactive elements, including hotspots, Web links, and scrolling areas, for editorial content and advertisements in optimized tablet publications (tablets such as iPad, Kindle Fire, and Nook Color). Responsible for quality assurance testing for all assigned work
  • 10% Perform tablet page design/redesign services, including text reflow, for editorial pages and advertisements, as needed
  • 10% Perform video post-production functions, as needed. Tasks include converting and editing video; building, editing, and placing animations; and editing and mixing audio clips
  • 5% Participate in testing of new software and software upgrades, as well as testing of optimized content on new tablet devices or new publication applications/readers
  • 5% Assist in maintaining operation's accounting procedures, including daily tracking of jobs, schedule adherence, and time spent per job/piece of work
  • Complete special tasks as requested

Desktop Coordinator Resume Examples & Samples

  • Sitting for long periods of time throughout the work day
  • Communicating by telephone frequently throughout the work day
  • Visually able to use a computer continuously throughout the work day

Professional Desktop Systems Management Engineer for Bomgar Resume Examples & Samples

  • Assists in the design, development and testing of integrated solutions, in accordance with corporate standards and products
  • Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance
  • Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects
  • Bachelor's degree in electrical engineering, computer engineering, computer science, management information systems, systems engineering or related field preferred
  • Two or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
  • Experience writing and executing test automation
  • Experience working with one or more structured programming languages
  • Experience working with hardware or software design methods and processes
  • Experience in preparing test automation using a tool such as Selenium, Jenkins or Microsoft System Center Orchestrator
  • Good understanding of Windows Architecture and its various components such as Active Directory, DNS, WINS, NLB etc
  • Comprehensively and technically understand products related to Desktop Systems Management
  • Working knowledge of writing SQL Query, stored procedures etc
  • Active Directory and related topics like GPOs, GPPs, PKI and so on
  • Windows servers
  • Understanding of Network (Subnetting etc.) and Firewall
  • Must be able to think out of the box
  • Ability to work irregular hours, multitask and work under strict deadlines
  • Good communication skills both written and verbal
  • Accurate and comprehensive documentation skills
  • Ability to perform systematic troubleshooting techniques for problem detection, analysis and resolution
  • Understand Bomgar and its components
  • Experience writing good code, script and design flowcharts, and understanding of a few scripting tools such as VBScript, Auto-IT, WISE etc
  • Desktop virtualization technology (e.g. VMware vSphere, Microsoft Hyper-V, Oracle Virtualbox)
  • Experience with monitoring of infrastructure
  • PowerShell knowledge
  • Basic analytical and creative problem solving skills for creation and testing of software systems

Senior Desktop Virtualization Engineer Resume Examples & Samples

  • Designs and develops integrated solutions to meet business requirements or enhance performance
  • Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations
  • Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Develops and implements training tools and documentation
  • As a member of the Core Virtualization Engineering team, the incumbent will devise and provide solutions for the virtual desktop services
  • The current technology platform includes, but is not limited to, Cisco UCS, EMC storage, VMware vSphere, Citrix XenDesktop & XenApp, VMware Horizon and Horizon Daas, VMware App Volumes, VMware UEM, Microsoft App-V, AppSense DesktopNow, Avecto Privilege Guard, Lumension Device Control, Windows 7, 8, and 10
  • More specifically, the selected candidate would have responsibility for the following

Desktop Team Lead Resume Examples & Samples

  • Monitor teams assigned projects to insure they are completed on time
  • Responds to customer inquiries regarding technical issues
  • Manage escalations
  • Operating System support of Windows 7
  • Manage pool of loaner Laptops, iPhone, iPad and other devices
  • Quarterly DR testing required in Norwalk site
  • Dell certified or comparable experience
  • At least 1 year of lead experience or comparable with 3+ years of Deskside experience
  • Must have a strong working knowledge of Windows Operating Systems
  • Must have good communication and organizational skills and be able to work professionally with internal and external clients

Per-desktop Operations Specialist Resume Examples & Samples

  • Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop infrastructure and supporting componen
  • Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
  • Work closely with Global Service Desk and Onsite Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
  • Level 3 type escalation support, complex technical support for both end users and IT customers & clients
  • Investigation and analysis of problems
  • Escalations to Hosting, Engineering and Desktop functions
  • UAT testing/debugging of new components, configuration changes and desktop releases across the desktop platforms on both physical and virtual desktop end points
  • Execution of level 3 global change requests including but not limited to problem resolution fixes, inventory management, lifecycle management, event (DR, etc) management support, regulatory/security management, platform management
  • Level 3 operational support of the following platforms: AppSense application/environment manager, Marimba, McAfee ePO, iDApps
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
  • Operation support on 24/7 shift rota basis where required
  • Execution of Central Service Delivery team’s BoW. Support Central Service Delivery Manager

Desktop Management Operations & Engineering Resume Examples & Samples

  • Managing a team of service delivery managers and systems engineers aligned to service and technology segments
  • Sets the team's direction and communicates individual and team priorities
  • Manages deliverables for the team against expected results with a focus on operational and tactical activities that align to functional objectives
  • Applies an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members
  • Makes judgments about priorities and the team's approach to work based on an understanding of how the team contributes to the achievement of broader objectives
  • Adapts plans to meet service and/or operational challenges
  • Identifies and resolves technical, operational, risk management, and organizational challenges
  • May play lead role or technical consultant role in large or complex projects or initiatives
  • Has full management responsibility for teammates: hiring, disciplinary, coaching, terminating, performance reviews
  • Physical and virtual personal computer technology background
  • Ability to communicate at all levels of the organization
  • Analyse data and distil the data into information that can be shared
  • Strong leadership and management working as part of a high achieving management team
  • Well-developed interpersonal skills
  • Ability to demonstrate management through change, both organizationally and technically
  • Bachelor’s degree and 10 years of experience in desktop systems operations and engineering or an equivalent combination of education and work experience
  • Broad functional knowledge in defining technology requirements
  • Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
  • Ability to lead projects of significant complexity and risk exposure
  • Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
  • Ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy
  • Ability to manage a team, including identifying and recruiting talent, managing performance, and making decisions about resource allocation
  • Banking or financial services experience
  • Experience in leading large-scale complex projects from beginning to end

Desktop Systems Analyst Resume Examples & Samples

  • Abides by and demonstrates the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis
  • Utilizes extensive knowledge of the Microsoft Excel application - creating and maintaining macros, use of pivot tables, lookup formulas, etc; data management, including the knowledge to sort, query, and manipulate output data into various report formats for CareCentrix staff to utilize
  • Troubleshoots complex hardware problems (Desktop, Laptop and Printers)
  • Provides Telephony support (Nortel PBX, Contact Center Administration) while demonstrating proficiency in Mobile Support (Blackberry and VPN)
  • Assists supervisor in supporting complex software issues, technical issues, and hardware problems relating to the computer and desktop
  • Attends training sessions offered within the group and assists in training workshops for CareCentrix staff. Leads or participates in team projects that enhance the quality of efficiency of support. May handle escalations as assigned. Participates in special projects and performs other duties as assigned
  • Provides expert and creative solutions to user problems to ensure user satisfaction and productivity
  • Researches/resolves/responds to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards
  • Adheres to and participates in Company's mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices. Follows Utilization Management and URAC standards

Cib-trader Desktop Resume Examples & Samples

  • Develop & support new applications & enrich existing applications with minimal supervision in an environment where requirements are often pithy, time to market is critical and compromising on quality or longevity are not an option
  • Build strong relationships founded on trust, integrity & delivery with our partners on the trading desk, research, QR, market risk, operations & technology
  • Maintain & Monitor all STRATS toolset & Infrastructure ready for Global Credit Trader on daily and escalate delays in timely fashion; partner well with the global AD, Operate, Wintel and DBA
  • Demonstrate can do attitude, promote best practice in team, sharing business knowledge & debating technical solutions
  • Porting of legacy analytical tools into JPM’s next generation strategic analytics platform Athena using Python
  • 2/3+ years experience delivering outstanding technical solutions facilitating tangible $ generation
  • Ideally to Degree graduate in CS, engineering discipline and/or equivalent work experience

Desktop / Mobile Lead Engineer Resume Examples & Samples

  • Develop, Implement and maintain enterprise deployment and software application packaging infrastructure
  • Develop and Maintain Windows 7 and 10 Images utilizing Microsoft SCCM task sequences
  • Troubleshoot and resolve issues with Microsoft operating systems including Windows 7 and Windows 10
  • Troubleshoot and resolve application conflicts with in-house, 3rd party, java, web based, and Microsoft applications
  • Experience with Microsoft SCCM 2012
  • Provide application installation and integration guidance to service providers
  • Evaluate and recommend new tools related to end points and related infrastructure
  • Provide third tier support for desktop/laptop/mobile devices
  • Gather requirements from business and create a technical plan for software distribution
  • Perform root cause analysis for application integration problems
  • Work closely with vendors to validate technology insertion, refresh and patch updates
  • Provide design and troubleshooting expertise for complex integration of desktop/client systems and applications
  • Utilize configuration, release, change control management processes
  • Work with other architects and engineers to ensure that new applications fit into the overall infrastructure

Desktop Systems Spec Level Resume Examples & Samples

  • Helpdesk / Call Center / Desktop Support experience
  • Basic Active Directory/Exchange administration
  • AA or other 2 year technical degree in related discipline

Japan Desktop & Print Services Lead Resume Examples & Samples

  • The APAC/Japan Desktop and Print Services Lead oversees the Desktop Management, Desktop Software and Print Services for the APAC and Japan areas and ensures that these services meet the requirements for the business
  • Oversight of the L3 function for these services
  • Ensuring escalated tickets are picked up in a timely manner and assisting with priorities and complex cases requiring in-depth knowledge
  • Providing P1S1 leadership during major incidents
  • Intake of non-planned requests surfacing from APAC/Japan countries or business (service modifications etc). Doing initial assessment, channeling them into correct team or process or facilitating business case creation
  • Acting as APAC/Japan liaison for operational activities for advice, requests for training, service issues and others
  • Dealing with senior APAC/Japan escalations or requests relating to Desktop and Print Services and working with the respective Service Owner and GEUTS APAC/Japan leader to resolve them
  • Provide regional feedback and input to respective Service Owners for ongoing product/service development and evolution
  • Provide support to other regions as necessary
  • Collaborate with Regional Infrastructure Services (RIS) to receive input, requests and queries from the country stakeholders
  • Interface with Service Owners or their teams to resolve issues and provide input which will require decision making responsibilities at a technical level. For the introduction/enhancement of services, sponsorship at a regional level will be required
  • Experience with financial management and resource management across operational and project activities
  • Manages a team of 5 to 7 technical specialists to provide technical and non-technical service ownership tasks. This includes full counsellor responsibilities and independent decision making for day to day project and service items

Senior EUC Desktop & Mobile Engineer Resume Examples & Samples

  • Provide expertise in all technical aspects of laptop computing (hardware, OS, major applications, security)
  • Partner with other EUC organizations (desktop support, service desk, etc…) to support our users 7x24
  • Work with Dell, HP, Microsoft and other vendors to assure that our employees have stable and high functioning computing environment
  • Lead investigation and resolution of all security related issues, incidents and required technical changes
  • Contribute to the build and patch processes
  • Contribute to the migration to O365 and Windows 10 including OS and application configuration, testing and deployment
  • Partner with other technical and project leaders in Corp IT (security, collaboration tools, streaming video, SCCM, O365 migration, Jabber migration) to support and enhance current and future offerings
  • Work with engineering and thought leaders at Dell, Microsoft, Cisco and WestIP to assist in creating product and service roadmaps for laptop and mobile computing
  • Meet with internal customers and key user groups to assess current and future offerings
  • Bachelor’s degree in computer science or related field and/or equivalent combination of education and experience
  • 5 years of experience in engineering for Windows based hardware and software
  • Experience with managing Apple products in an AD / Windows environment
  • Experience in partnering with hardware and software vendors (Dell, HP and Cisco)
  • Familiarity with SCCM, desktop security products and active directory management
  • Experience managing cloud based services such as Office365
  • Experience with ITIL concepts and methods delivered via ServiceNow

Desktop Administration Resume Examples & Samples

  • Provides Tier 1-3 help desk support in a 2,000+ user corporate computing environment that consists of Windows 7 clients in a professional and timely manner
  • Installs, troubleshoots, and maintains products and equipment
  • Assists users with questions or problems
  • Assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems
  • Conducts testing and assists in general lab work
  • Coordinates, moves, and reconnects computer equipment
  • Maintains hardware inventory, spare-parts log, and work log
  • Documents and maintains system configurations for disaster recovery
  • Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
  • Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
  • Maintains disk images with current versions of operation system and shrink-wrap applications
  • Administers Microsoft® Exchange mailboxes and users in Active Directory
  • Administers PC auditing function
  • Helps develop plans for systems development and operations, hardware and software purchases
  • Helps in the development, implementation, installation, and operation of information and functional systems for the client
  • Provide mentoring and coaching to team members
  • Interact with executive level employees to troubleshoot and resolve technical issues
  • Assists with other projects as needed

Senior Associate, Desktop Administration Resume Examples & Samples

  • Oversees the daily operations of the Service Desk and Desktop functions including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
  • Responsible for overseeing the installation, configuration, testing, maintaining, monitoring, and troubleshooting of end-user workstations and related hardware and software in order to deliver required service levels
  • Assists in developing long-term strategies and capacity planning for meeting future workstation environment hardware and software requirements
  • Conduct research on desktop products in support of workstation procurement and development efforts
  • Write technical specifications for purchase of workstation, printer, desktop peripherals and other related products
  • Assists in the development and implementation of Service Level Agreements for the organization in relation to IT support services
  • Maintains these agreements as department needs or systems change
  • Works in collaboration with the project management team to provide Service Desk and Desktop support input and services as required
  • Identifies operational and procedural opportunities focusing on implementing service and support enhancement initiatives
  • Collaborate with Infrastructure teams, Applications teams, Relationship Managers, Sr. Managers and other technology teams in support of organizational goals and objective
  • Qualified Candidates must have detailed computer skills, an in-depth understanding of global business interactions and team collaboration, exceptional verbal and written communication skills
  • The qualified candidate must also possess the ability to multi-task and work independently. Strong leadership skills, analytical skills, problem-solving skills and the ability to prioritize effectively while making sound decisions is required. The ability to motivate employees to conduct work functions proficiently, follow published knowledge documents when applying solutions and providing employees with sound guidance and direction is also required
  • Bachelor’s Degree in Computer Science, Business field or related field is preferred
  • Equivalent experience will be considered as substitution 5 years of workstation utilization, administration and management
  • LAN/WAN Networking Experience a plus
  • 5 years of work experience in an Information Technology field, financial field or business field preferred
  • 2 years of experience in a supervisory capacity
  • Industry certifications such as Microsoft MCSE, Microsoft MCSA, VMWare VCP, or Security related a plus

IT Fac Desktop Eng Resume Examples & Samples

  • Installs, configures and performs ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications
  • Following standard procedures, performs complex troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution
  • Assists and/or leads moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems
  • Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed
  • Serves as a mentor and resource to less seasoned/experienced technicians
  • Participates in projects, as assigned or directed. Conducts needs assessment and provide recommendations to information technology leadership identifying basic to moderately complex customer, departmental, and/or facility/location software and/or hardware needs

Desktop Application Developer Resume Examples & Samples

  • Work closely with UX designers to design, architect and implement new features and improvements in Mendeley Desktop, across all supported platforms
  • Work closely with mobile and platform teams to build great cross-platform experiences
  • Write and maintain unit and integration tests
  • Experience with app development for a desktop or mobile platform
  • Familiarity with at least one scripting language (eg. JavaScript, Python, Ruby)
  • Familiarity with Unix-like systems and tools
  • Experience building a large application using Qt or another modern UI framework, such as Cocoa, WPF etc
  • Participation in open source projects and experience contributing improvements upstream
  • Experience with designing and consuming modern RESTful web services/APIs

Senior Technician, Systems / Desktop Resume Examples & Samples

  • Experience implementing all software deployments and patching via SCCM 2012
  • Experience deploying PC's to the organization
  • Experience with patch/image deployment tools; such as SCCM; BigFix; etc
  • Understanding of Windows Desktop OS environment
  • Working knowledge of GPO creation and troubleshooting
  • Experience developing test and deployment automation scripts and running audit reports to ensure that workstation patching is up to date throughout the enclave
  • Experience managing Active Directory Group Policies to configure all systems
  • Microsoft System Center Configuration Manager certification
  • Experience with Air Force or DOD IT practices and procedures
  • MCSE; MCSA 2008/2012 or equivalent experience
  • Knowledge of SQL queries to build ad-hoc reports
  • Outstanding customer service and interaction skills; as well as excellent verbal and written communications skills
  • Automation experience with VBScript or PowerShell
  • DoD 8570 compliant

Desktop Break / Fix Technician Resume Examples & Samples

  • Provide prompt and accurate technical hardware support for computers, laptops, scanners, network/laser printers, and their peripherals
  • Perform a full range of servicing and repair procedures including diagnosing and troubleshooting mechanical, hardware, and software system failures and ordering parts for warranty and non-warranty equipment
  • Minimum of 3 years of experience directly related to professional service, repair, and maintenance of laptops/PCs and multi-functional printing devices
  • Advanced troubleshooting experience and in-depth knowledge of how printing devices work including all parts of the printing device
  • Ability to disassemble/reassemble PCs and laptops
  • Ability to read and comprehend written information in the form of technical user manuals, parts catalogs, schematics, and diagrams to determine the method and sequence of assembly of a part, machine, or piece of equipment
  • Ability and willingness to learn College-specific application software
  • Must possess demonstrated customer service skills
  • Experience installing electromechanical assemblies such as motherboards, power suppliers, hard drives, memory modules, laptop LCD screens, print controllers, fuser and image transfer kits as well as mechanical assemblies such as pickup/transfer rollers, separation pads, printer drive gears, and paper tray feeders
  • Help Desk Institute’s “Desktop Support Technician” or “Support Center Analyst” certification prior to start
  • MCSA/MCSE certification
  • Dell Desktop/Laptop Repair Certification and experience
  • Familiarity with HP network printers strongly desired

Desktop Intaller TS / SCI With Poly Resume Examples & Samples

  • ESMT,SRS (Remedy), and GENESIS
  • Strong Customer Service communication skills
  • Macros Editing program ,Pivot Table, Scheduling Tool

Desktop Installer TS / SCI With Poly Resume Examples & Samples

  • Microsoft Excel , Microsoft Word , Microsoft Power Point
  • Ability to drive a 20ft box truck
  • Lift 40 lbs

Desktop O&M Technician TS / SCI With Poly Resume Examples & Samples

  • Active TS/SCI with Poly Clearance Required
  • Two (2) years of college in a computer field and five (5) years of related experience or any equivalent combination of
  • Relevant education and experience for a total of seven (7) years. Progressive relevant training and/or certification in
  • Appropriate discipline may be substituted for one (1) year of the education experience requirement
  • Driving a company car may be required; applicants must be able to provide proof of a valid driver's license and
  • Insurance
  • General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures
  • The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers. Wiring closets, data centers, crawl spaces, and offices
  • Physical Requirements
  • Must be able to lift 75 lbs, bend, kneel, and climb ladders. Must be able to trace cable under raised floors, and above drop
  • Ceilings
  • Equipment and Machines
  • General office equipment including PC/laptop, Fax, Copiers, Shredders, Printers, Telephones, and other miscellaneous office equipment
  • Attendance
  • Attendance is critical at all times. Must be able to work a 40 hour workweek, normally Monday through Friday. However,times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur
  • Other Essential Functions
  • Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee others
  • Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
  • Must successfully pass a background investigation and driving records check

Desktop Refresh Installer TS / SCI With Poly Resume Examples & Samples

  • Essential Functions
  • Must put forward a professional behavior that enhance productivity and promotes teamwork and cooperation
  • Must be able to interface with individuals at all levels of the organization both verbally and in writing
  • Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously
  • ESMT,SRS (Remedy), and GENESIS
  • Strong Customer Service communication skills
  • Microsoft Excel , Microsoft Word , Microsoft Power Point
  • Macros Editing program ,Pivot Table, Scheduling Tool
  • Valid Driver’s License
  • Lift 40 lbs

Desktop Refresh Installer TS / SCI With Poly Resume Examples & Samples

  • TS/SCI polygraph
  • Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years. Progressive relevant training and/or certification may be substituted for one (1) year of education or experience requirements
  • ESMT,SRS (Remedy), and GENESIS is desired

Desktop & Mobile Automation Engineer, EIS Resume Examples & Samples

  • Serve as a subject matter expert for core desktop management systems (SCCM, VDI, WSUS, Group Policies) Windows desktop environment, MDM, application packaging and deployment, OS image management
  • Responsible for the technical support and implementation of the enterprise desktop environment. Includes complete system life cycle for the creation, packaging, testing, deployment, and support of the client desktop image
  • Develop automation and deployment through the use of scripting technologies (PowerShell, Batch, and VBScript). Eliminate manual processes when possible and improve the overall quality and usability of the desktop environment
  • Manage multi divisional global SCCM environment leveraging advance features of the product set
  • Provide recommendations for the technical direction of client solutions processes and software
  • Create and maintain detailed and descriptive technical documentation. Mentor and provide technical training to operations support staff

Virtual Desktop Infrastructure Resume Examples & Samples

  • Maintain Server and Application Virtualization Systems health to ensure reliability of guest systems
  • Maintain Storage and Recovery Systems health to ensure reliability of applications
  • Maintain Data Center and Facilities Systems health to ensure reliability of applications
  • Maintain and manage an excellent working relationship with 3rd Party vendors
  • Maintain centralized reporting and management for applications and services
  • Implement strategies to increase reliability and decrease cost for technologies
  • Document environments and ensure accuracy
  • Implement processes for internal operational effectiveness and continuous improvement
  • Provide application virtualization technology for reduction of server hardware cost
  • Ensure standards are implemented, maintained, and followed
  • Ensure data confidentiality, integrity, and availability
  • Secure server and application virtualization platforms to ensure data integrity and availability
  • Participate on projects as needed an provide detailed plans and documentation to meet project deliverables
  • Plan for future capacity needs and technology refreshes
  • Participate in 24x7x365 enterprise operational support as required
  • Ensure daily operational tasks are being completed by teams
  • Provide accurate reports on teams service delivery, project, and support metrics
  • Provide support to remote data center facilities as requested
  • Ensure timely retrieval of offsite media for data recovery requests
  • A proven team player with excellent organizational skills and attention to detail

Desktop Infrastructure Technician Resume Examples & Samples

  • 3 years prior experience in PC Support and Maintenance required (technical skills)
  • 2 years prior experience in a helpdesk customer service related field (customer service skills)
  • Microsoft Office Products
  • Antivirus Products
  • Application Delivery Software (SCCM, etc.,) and application installations
  • Positivity
  • Ownership / Responsibility
  • Humor
  • Listening Skills
  • Decision Making

Desktop Infrastructure Technician Resume Examples & Samples

  • Provide outstanding customer service and support while assisting our business partners with their technology needs while following Global Infrastructure processes
  • Install, diagnose, repair, and maintain information technology infrastructure including, but not limited to workstations, servers, mobile devices, printers, copiers, scanners, fax machines, VOIP, video conferencing, AV equipment, tape backup systems, and networking equipment using the incident management system
  • Efficiently log, troubleshoot, and resolve incidents using the incident management system while adhering to knowledge management processes
  • Communicate application problems and issues to key stakeholders, including management, development teams, business partners, and unit leaders
  • Provide assistance with managing vendors including but not limited to contract negotiation, procurement, and SLA adherence
  • Provide “on call” services, and respond to incidents in a timely fashion
  • Minimum of a Associate's degree (or equivalent) and minimum of 1 years of experience. However, a combination of experience and/or education will be taken into consideration
  • Must possess knowledge of multi-user computer systems, enterprise applications, and local area networks
  • Must possess communication skills, time management skills, organizational skills, interpersonal skills, writing skills, and technical skills
  • Must possess considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered
  • Proficiency in speaking, comprehending, reading and writing English required
  • Proficiency in speaking, comprehending, reading and writing French preferred

Server & Desktop Administration Resume Examples & Samples

  • Entry-level experience in Microsoft Windows Desktops (e.g. Windows XP, 7 &10), Windows Servers (e.g. Windows Server 2008 and 2012) and/or Linux/Unixoperating system administration
  • Working knowledge of operating system concepts and implementations
  • Working knowledge of Microsoft Windows Active Directory Services support
  • Symantec Backup Exec/Netbackup or understanding of server backup concepts
  • Understanding of network services and protocol suites throughout the OSImodel (e.g. DHCP, DNS, SSH, etc.)
  • Strong customer interaction skills with users of all levels
  • Ability to obtain a DoD or Special Access security clearance
  • Knowledge with VMware Workstation, ESXi, and vCenter support and administration
  • Knowledge with HP server hardware support and diagnosis
  • Knowledge with HP storage hardware support and diagnosis
  • Knowledge of NAS and/or SAN

Desktop / IS Systems Specialist Resume Examples & Samples

  • Local support 1’st and 2’d line in Eersel and other sits in the Netherlands and Belgium
  • Telephone support (first level) for Netherlands and other EU sites
  • Creation, resolution and escalation of tickets in IS Helpdesk system
  • Install new hardware, following design or installation specifications; including desktop, laptops and servers
  • Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications; including desktop, laptops and servers
  • Configuration and support of phone equipment and mobile devices
  • Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
  • Quarter end on-call duties
  • Work together with the European IS team
  • Work with system / server team members to execute / implement on-site implementation tasks with the global system / server team
  • Work with network team members to execute / implement on-site implementation with the global network team
  • Experience with Windows 7 - 10, Office 2010 - 2013
  • Experience with Google Applications
  • Experience with DELL hardware and DELL support procedures
  • Experience with network printers
  • High degree of technical aptitude
  • Ability to work accurately under deadline and pressure
  • Excellent communication skills; written and verbal in Dutch and English
  • Ability to work independently and effectively prioritize workload
  • Ability to travel

Lead Analyst It-desktop & Mobility Operations Resume Examples & Samples

  • Provide overall support to the Desktop, Mobility, Remote Access (XenDesktop/XenApp/XenMobile/RSA and NERC CIP) Operations C&I, IT Operational areas, PMO, Program Management, Problem Management, Communications and Quality Improvement as needed
  • Provide and manage Desktop, Mobility, Remote Access (XenDesktop /XenApp/RSA and NERC CIP) support, responding to internal Exelon inquiries from Service Desk, C&I and BU support areas
  • Identify, manage and promote continuous improvement opportunities related to Desktop, Mobility, Remote Access (XenDesktop/XenApp/RSA and NERC CIP) processes and procedures
  • Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision
  • Assist with the identification of IT-related initiatives and projects on day-to-day and project activities
  • Promote and monitor the Culture of Compliance across the enterprise
  • Perform resource analysis across the enterprise to identify program level resource opportunities and gaps and provide and enterprise-wide view of resourcing across IT initiatives and departmental projects
  • Support the authoring of process for IT process-level documents. This can include writing procedures and also covers performing quality assurance reviews of departmental and IT processes, as well as supporting the identification of owners and driving the convergence of processes where appropriate
  • Support the Standard Owners to drive the adoption of standardized, automated IT processes and tools across the enterprise
  • Provide framework for and coordinate change management, communications and training activities within IT for
  • Perform, manage and appropriately document work activities relating the following areas: Desktop, Mobility and Remote Access areas
  • For Operations and Projects: plan, implement, validate and build high quality IT software solutions in accordance with IT Operational standards
  • For Operations and application maintenance and support: Plan and lead IT activities required to manage service level agreements
  • Assist team members and others in planning and prioritizing work and work schedule
  • Perform, document and assist in planning work activities relating to day-to-day, projects, sub-projects, or processes

AWS Virtual Desktop Resume Examples & Samples

  • Minimum of 4 years of software testing experience
  • Demonstrated experience in test planning, test design, test strategy, test automation and test execution
  • Fluent in at least one scripting language; Ability to do code reviews, write scripts; test code and identify solution to the problem
  • Experience driving end-to-end software quality
  • Strong knowledge of QA methodology and tools, with demonstrated QA experience in an SDET or QAE role
  • Experience with user-level automation frameworks and scripting via Perl, Python, or JavaScript
  • Practical coding experience with automated testing tools, services, and physical devices
  • Skilled in one programming langauge like Java, C, C++ etc
  • Experience working closely with development and business teams to communicate impacts and to understand business requirements
  • Strong organizational skills, demonstrated ability to track multiple test executions simultaneously and synthesize results
  • Creativity and initiative to improve product test coverage and effectiveness for the entire team
  • Thought leadership on emerging quality assurance methodologies and best practices

AWS Virtual Desktop Resume Examples & Samples

  • Working with business team to understand customer issues and will investigate, prototype and deliver new and innovative system solutions
  • Develop scripts that will qualify WorkSpaces streaming agents
  • Troubleshoot, identify, and solve performance issues in WorkSpaces agent and driver components
  • Roll up your sleeves, get your hands dirty and do what it takes to deliver results
  • BS in Computer Science or related discipline, or equivalent work experience
  • 5+ years of industry experience managing large scale software application products
  • Passion for delivering a great customer experience
  • Strong knowledge of Windows OS and troubleshooting tools
  • Solid shell scripting skills - PowerShell and/or Unix/Linux shell
  • Experience with Windows and Windows related technologies including networking, identity and storage
  • Experience with Windows internal and kernel debugging and different virtualization platforms
  • Ability to dive deep to understand all layers of a web services technology stack
  • Windows OS Debugging skills
  • Desktop Application Management
  • Experience with network captures and network troubleshooting
  • Experience building and running cloud based services or hosting
  • Experience in the virtual desktop market

Desktop Consultant, Senior Resume Examples & Samples

  • Providing technical support to users in a clinical, research and academic setting
  • Superior customer support and consultative skills to address complex and novel service and incident requests
  • Expert working knowledge of current Windows and Macintosh hardware & operating systems
  • Experience with Managed Desktop suites and reporting tools (LANrev, SCCM)
  • Experience with Active Directory and Group Policy object
  • Strong knowledge and user skill level in multiple commonplace application software products with demonstrable experience working with and supporting users of Word, Excel, & PowerPoint
  • Troubleshoot TCP/IP network over 802.3ab and 802.11x wireless
  • Experience in the support of iOS and Android apps
  • Experience with Project Management tools
  • Ensures host compatibility and compliancy with university, federal, and grant guidelines

AWS Virtual Desktop Software Development Engineer Resume Examples & Samples

  • Minimum of 2 years of SDET experience
  • Strong fundamentals in core Computer Science areas like Data Structures and Algorithms
  • Experience in tools development, designing and writing test scripts, running, and reporting on quality
  • Proficiency in at least one programming language such as C++, C#, Java etc
  • Demonstrated experience in test planning, test design, test strategy, and test execution
  • Experience of building test automation frameworks with solid object oriented design; Experience of performance, load, stress, security test is a plus
  • Experience with automated testing tools, services, and physical devices
  • Strong organizational skills, tracking multiple test executions simultaneously and are able to synthesize the results
  • Proven experience in measuring and reporting quality and driving improvements

Desktop Team Lead Resume Examples & Samples

  • Draft and maintain policies, standards and procedures for the desktop related services
  • Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards
  • Ensure technical leadership to operational staff, and takes responsibility for business continuity
  • Supervise team members in operational delivery within a prescribed work mandate. Team members are located in different cities
  • Coordinate and document monthly coaching to support the development of technicians
  • Allocate work amongst team members, review and track completion deliverables
  • Work in close collaboration with specialized technical teams
  • Good knowledge of Windows 7, 8, 10 and MAC OS

Desktop Installer TS / SCI With Poly Resume Examples & Samples

  • Ability to lift 40 lbs
  • Security Clearance: Top Secret/SCI with Polygraph
  • Education requirement: One (1) year of college in a computer field and one (1) year of related experience; or any equivalent combination of relevant education or experience for a total of two (2) years
  • Progressive relevant training and/or certification may be substituted for one (1) year of the education or experience requirements. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education
  • Knowledge of ESMT,SRS (Remedy), and GENESIS
  • Experience with Microsoft Excel, Word, and Power Point
  • Familiar with current workstation and hardware setups
  • Ability to learn new workstation hardware and software configurations
  • Ability to troubleshoot hardware and software issue when working in the field
  • Ability to operate scanners
  • Ability to work independently, under minimal supervision and in a team environment
  • Ability to learn Customer Enterprise Tools
  • Experience with Macros Editing program, Pivot Table, and Scheduling Tool desired

AWS Virtual Desktop Resume Examples & Samples

  • BS or MS degree in Computer Science or related discipline, or equivalent work experience · 5+ years of experience
  • Strong skills in Java, C, C++
  • Strong knowledge of data structures & algorithms
  • Previous experience developing distributed systems
  • Ability to work well with people and be both highly motivated and motivating
  • Demonstrated ability to achieve stretch goals in a highly creative and dynamic environment
  • Excellent leadership, verbal and written communication skills
  • Masters or Ph.D. in Computer Science with emphasis on distributed systems is a plus

Desktop Typesetter Resume Examples & Samples

  • Manage production of desktop publishing (DTP) projects using Adobe CC (InDesign, Illustrator, Photoshop) and other desktop publishing applications on MAC and PC
  • Coordinate and communicate with other DTP Specialists, Project Managers, and other production team members, in various offices and time zones, to ensure project deadlines are met
  • Responsible for learning new DTP formats and procedures; able to troubleshoot technical issues
  • Thorough understanding of leading, tracking, kerning and fonts
  • Perform other special projects or duties when required
  • 4-year degree from a university or college
  • MAC/PC experience with Microsoft Office and design programs such as but not limited to InDesign, Photoshop, Illustrator, Quark, Publisher, Visio
  • Must possess a strong attention to detail
  • Prioritize and manage multiple tasks in a fast-paced environment
  • Ability to maintain professionalism in all situations under tight deadlines
  • Excellent communication (written and verbal) skills in English
  • Work well with people from a variety of different backgrounds and cultures, build relationships with co-workers, work as part of a team, and commit to a high level of service
  • Must be willing to learn new skills, be open to challenges and thrive on success

Technical Lead-desktop Resume Examples & Samples

  • Operate at a departmental level
  • Be a fully experienced employee able to handle more complex work or service provision
  • Work with limited supervision to achieve agreed targets and goals
  • Demonstrate either specialist technical knowledge, project skills and, or people management skills
  • Act as an informal or formal leader – accountable for coaching and motivating a team or groups of colleagues
  • Ensures that activities of direct & indirect subordinates support the overall area goals
  • Actively participate as a team member – share with colleagues knowledge, skills and experience of process, product, standards and systems
  • Liaise with Service Desk, Service Managers, International Technical teams and User Community to provide resolutions and customer support
  • Escalate hardware and software related issues escalations
  • Monitor that current environments and software policies are maintained
  • Ensure Service Level Agreements are met and maintained
  • Achieve high quality of service support to the business community
  • Complete identified objectives requiring some management ability across IT functions
  • Produce regular reporting abilities on Team performance, ticket statistics and procedural requirements
  • Deputise for location Manager when absent
  • IT experience, with proven technical support experience
  • Solid knowledge of desktop environments Windows 7,Windows 10, MS Office, Project Tools
  • Good TCP/IP, RAS, Altiris knowledge would be an advantage
  • Working knowledge of Intranet and Internet applications
  • Good knowledge of voice / network architectures
  • Understanding of WAN/LAN architecture
  • Knowledge of IP Telephony, audio / visual mediums experience
  • Team leadership and Project Management experience required
  • Industry Recognised Qualifications – MCDST,MCSE
  • ITL certified (Desirable) with a knowledge of structured change management
  • Able to work under pressure and on tight deadlines
  • Organised with good attention to detail
  • Flexible team player, comfortable in a multi-national environment
  • Essential skills
  • Strong technical and management skills required. 8+ year in IT Support with reputed companies. 2+ year in managing a team of Desktop Engineers
  • Excellent TCP/IP, Citrix, Internet, Intranet, VPN (Virtual Private network), MS Outlook and other Office utilities knowledge is required
  • Graduate Calibre Industry Recognised Qualifications – MCP, MCSE, CCNA
  • Strong relationship with business units. Experience in dealing with different kind of business environments
  • High quality investigative standards
  • Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of product set
  • Business aware and Client focused
  • Self-starter – demonstrates good use of initiative
  • Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
  • Communicator – excellent written and verbal skills, good attention to detail
  • Demonstrates a high level of commitment to client service
  • Experience of working in a fast moving, customer focused environment
  • Need for flexibility towards working hours during busy periods
  • Highly motivated, even under pressure
  • IT Asset management
  • 5 years experience working in a similar environment is required
  • Desirable skills
  • 2 Years in Banking or Finance related business
  • Knowledge of Microsoft BackOffice products
  • Knowledge of Altiris, Ghost and SMS
  • Knowledge of software packaging and deployment
  • Knowledge of WAN and LAN dependencies
  • Service Management - Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
  • Delivery Support - Responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks
  • Technology Control – Responsible for protecting the Infrastructure Environment includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
  • Architecture and Engineering – Responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps
  • Application infrastructure – Responsible for maintenance of the application infrastructure layer that involves middleware, database, application deployments and managing internal applications

Desktop Automation Engineer Resume Examples & Samples

  • Help company grow into a multi-platform IT department by developing and deploying our Windows Desktop
  • Operate and improve our Mac OS X endpoint management and imaging solutions (Munki, AutoPKG, DeployStudio, etc.)
  • Build and maintain package deployment pipelines for OSX and Windows, keeping critical software up to date and reporting on compliance
  • Own the security and safety of the systems you manage, and promoting best practices and ensuring basics, like SSL certificates and audit logs, are always in place
  • Develop recommendations for corporate-wide IT solutions
  • Respond to tickets, instant messages, and requests for technical assistance from colleagues and executives
  • Provide an escalation path for the helpdesk and correct service and design issues as they appear
  • Participate in Managing & maintaining a VMWare vCenter environment
  • Document, Document, Document, and train others on the use of the new systems you create to solve business problems
  • Support our Video Conference rooms and help produce events like All Hands, Visiting Speakers, Lunch Talks, etc
  • Respond to alarms and participate in an on-call rotation
  • Identify & Exploit opportunities for automation to your advantage
  • Keep our growing global workforce working (SF, London, Shenzen)

Analyst, Desktop Administration Resume Examples & Samples

  • Effectively monitor and assign received requests for end-user support and service using the help request tracking tool
  • Assist in software releases and roll-outs according to Change Management best practices
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
  • Perform remote analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • If necessary, liaise with third-party support and PC equipment vendors
  • 3-5+ years’ experience in a Global Service Desk, NOC environment or Call Center
  • Knowledge of advanced computer hardware, SCCM
  • Experience with desktop and server operating systems, including Microsoft and MAC
  • Extensive Microsoft Exchange console experience
  • Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly, business-friendly and technical language

Desktop Resume Examples & Samples

  • Consults with end users to determine report and database needs and limitations
  • Extracts data from various complex databases for report generation
  • Develops and generates highly complex ad hoc reports and databases to address specific business needs
  • Recommends improvements to permanent reports
  • Designs and develops complex reports and databases to manage business processes
  • Develops new ad hoc reports to address specific business needs
  • Serves as consultant to department staff in interpretation and creation of databases and data reports
  • Analyzes the implication of changes in data needs on data structures
  • Serves as technical consultant on new products and technology
  • Acts as interface between systems group and end users
  • Coordinates systems support
  • Performs system administration, including system security, software update management, and data dictionary maintenance
  • Performs master file maintenance
  • Defines data purge and retention cycles
  • Monitors data quality and integrity
  • Participates in business improvement project teams
  • Analyzes impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems
  • Delivers training for end users on system
  • Ensures adequacy and quality of process and procedure documentation
  • May lead cross-functional user groups in optimizing the use of existing tools and reports
  • May perform user system training
  • Kaiser Permanente conducts compensation reviews of positions on a routine basis
  • At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
  • Minimum five (5) years in business systems analysis and administration or an equivalent combination of education and experience

Desktop Intaller TS / SCI With Poly Resume Examples & Samples

  • Active TS/SCI Polygraph
  • Two (2) years of college in a computer field and five (5) years of related experience or any equivalent combination of relevant education and experience for a total of seven (7) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement
  • Must be able to communicate effectively both verbally and in writing
  • Must take and pass a drug test and background check as well as a driving records check
  • Ability to learn customer Enterprise Tools
  • Must be able to bend and squat many times during the day while installing desktops at the customer’s desk

Ussocom HQ VTC & Desktop Support Resume Examples & Samples

  • The Candidate will provide support to schedule and operate the SOF specific and Service unique Video Teleconference equipment suites within the customer’s facilities located on MacDill, FL and designated locations in accordance with the customers COOP plan – when executed
  • Install and ensure the proper operation of multi-media audio-visual devices within the customers conference rooms, auditoriums, and classrooms
  • Provide assistance to users, when required, for the set up and operation of these devices
  • Provide operation support to large multi-media audio-visual systems and networks, such as the Synergy Audio-visual Network
  • Provide support for VTCs in the TS conference room to maintain acceptable voice levels managed by the Audio Visual Control Station
  • Ensure full interoperable and seamless interface across the SOF enterprise and between the SOF enterprise and all systems external to the enterprise. This includes unclassified and classified teleconferences
  • Coordinate maintenance of the VTC equipment suites and multi-media audio-visual devices, when required, with Team EITC, equipment vendors or third party providers
  • Provide user training and assistance
  • Update and maintain all related systems configuration documentation
  • Knowledge/experience working with VTC equipment or scheduling a must
  • Knowledge or experience with CISCO/Tandberg VTC equipment
  • Knowledge or experience with Telepresence Management System (TMS)
  • Knowledge or experience with maintenance, monitoring or operating a VTC Bridge

Afsoc Desktop Support Resume Examples & Samples

  • Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
  • Installing and configuring application and operating system software and upgrades
  • Troubleshooting and repairing hardware and network connectivity issues
  • Removing old equipment and performing data migration to new machines
  • Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Desktop Computing Engineer Resume Examples & Samples

  • This position is contingent upon SITEC contract award
  • Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems
  • Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions
  • Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
  • Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems
  • Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications
  • Plans large-scale systems projects through vendor comparison and cost studies
  • Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment
  • Provides quality assurance review and the evaluation of new and existing software products
  • Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
  • Provides input to policy level discussions regarding standards and budget constraints
  • Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
  • Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities
  • Monitors and responds to hardware, software, and network problems
  • Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
  • Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
  • Troubleshoots network systems when necessary and makes improvements to the network
  • Overseeing the day-to-day operations and maintenance of the Government’s networking technology
  • Collaborating with network engineers, architects and other team members on the implementation, testing, deployment and integration of network systems
  • Providing reports to Government IT managers regarding network system performance, utilization and compliance
  • Managing and mentoring a staff of network technicians

MTY Desktop Field Services Technician Resume Examples & Samples

  • Configures, installs, monitors and maintains IT users' desktop software and hardware
  • Supports mobile workforce
  • Resolve and close tickets/work orders supporting end-user desktops and peripherals
  • Contribute to desktop projects (global installs/upgrades) as a project team member
  • Troubleshoot and collaborate with other departments to assist with infrastructure related issues
  • Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
  • Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
  • Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Knowledge of VPN connectivity and ability to troubleshoot issues
  • Ability to work independently and perform in a collaborative, team based environment
  • Previous IT infrastructure experience in Airline/Airport environment is a plus
  • Travel as required

MTY Associate Desktop Field Services Technician Resume Examples & Samples

  • Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
  • May provide on-site training to users
  • Respond to customer support issues escalated from the Helpdesk
  • Remotely diagnose and resolve requests utilizing remote tools
  • Document customer interactions in incident management system including asset management
  • Recover data from hard disk drives and/or perform data migration
  • Install and configure local and network based printers
  • Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
  • Excellent customer service skills with ability to interface at all levels of the organization
  • MCSE/MCP is a plus

Desktop Automation Engineer Resume Examples & Samples

  • 2+years of Windows AD systems administration experience
  • 2+ years of developing and engineering imaging and package deployment solutions
  • Great comm and team skills; should be able to discuss and recommend corporate wide IT solutions to leadership
  • Good understanding of Mac OS as well as networking concepts and fundamentals
  • Prior experience with Munki, AutoPKG, DeployStudio, etc

Senior Virtualization & Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • Virtual application development and support of existing COTS and legacy applications
  • Development of recommendations, procedures and supporting presentations for implementation of new hardware/software products
  • Provision of activity reports relevant to project plans, risk assessments and as tasked action plans for resolution of any/all faults detected using incident and change management procedures
  • Installation, configuration and maintenance of the virtualized infrastructure, servers, operations management and VDI on an as-needed basis
  • Horizon View Virtual Desktop Infrastructure (VDI) operational support and maintenance
  • Monitor existing infrastructure, virtual and non-virtual, with approved tools
  • Provide and document solutions to problems and application guidelines and issues
  • Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans and tracks risks
  • Identifies program objectives and technical development strategy; prepares system engineering management plan, work breakdown structures, master schedules and key performance parameters
  • Collects, analyzes, tracks and reports program metrics
  • Acts as a mentor to junior team members
  • Manages customer and stakeholder needs, generates and develops requirements and performs functional analysis
  • Candidates must be US citizens
  • 9 years of experience
  • Experience virtualizing desktop applications for use in a VDI environment (Specifically using VMware ThinApp – but will consider experience in AppV or XenApp)
  • Experience modifying COTS software installers to aid in application virtualization, including practical understanding and use of MSI files/Windows Installer
  • Experience in customizing application suites to enable streaming from centralized location to VDI environments, and virtualization experience in enterprise environments
  • An understanding and ability to add meaningful input to technical design and architecture discussions
  • Experience with software packaging, such as Microsoft SCCM enterprise deployment processes
  • Experience executing to project plans and monitoring/notifying of critical failures or potential missed milestones
  • Experience troubleshooting Virtualized Application packages to isolate performance issues
  • Experience with the federal software development lifecycle (SDLC)
  • VCP5 or VCP6
  • VCAP – DTA
  • Microsoft MCSE
  • LI-MC3

Desktop Systems Analyst Resume Examples & Samples

  • 2)Follow and comply with all operational/procedures/policies as stated in the employee Environmental Health and Safety programs
  • 3)Understand and promote Magna’s philosophies (Magna Operational Principles, Corporate Constitution and Employee’s Charter)
  • 4)Installs and Configures and Maintain Local Area Network Equipment, and Workstations
  • 5)Manage, plan, and coordinate the distribution of client/server software and service packs
  • 6)Oversee file management on centralized resource (i.e. File Servers, Virtualization Server, ERP Server, and Application Server) or on individual workstations
  • 7)Design, code, test, analyze, document and implement new application and make changes to existing applications written in VB.NET or ASP.NET
  • 8)Manage the acquisition of computer hardware and software for desktop systems, including making recommendations for equipment and software that supports company standards, preparing quotes for various vendors, and coordinating with purchasing for the actual purchasing process
  • 9)Provide regular training opportunities in the use and functionality of the e-mail system by working closely with the technical supervisor to maintain the healthy operation and condition of the email system
  • 10)Manage and coordinate the cell phone account with the corporation’s vendor and cell phone users within the company, paying particular attention to methods to reduce cost and complexity
  • 11)Manage and maintain backup solutions, both onsite and offsite
  • 12)Manage and maintain all Shop floor hardware. This includes PCs, Zebra printer, Intermec Scanner and copiers
  • 13)Perform other duties as required. Revises and Updates programs and Documentation for Business applications
  • 14)Provide ongoing system and application support to all functional areas
  • 15)Develop and deploy efficient and effective interfaces to integrate multiple systems
  • 16)Manage computer/server security and anti-virus updates
  • 17)Manage and monitor all procedure for all server backups
  • 18)Design and Implement group policy for all network users
  • 19)Provide First/Second Level Computer Desktop Support to Drive Associates
  • 20)Provide First Level Support for MRP/ERP System
  • 21)Provide First/Second Support for Shop Floor Equipment
  • 22)Coordinate/Manage Support with Outside Service Contractors for Office and Shop floor LAN Equipment
  • 23)Promotes good housekeeping (5S)
  • 24)Perform other duties as required
  • Proficient skills utilizing various software, i.e. Microsoft Office, etc
  • Must possess good interpersonal communication skills, including the ability to communicate technical information to a non-technical audience
  • Must possess advanced technical skills, including a strong knowledge of VB.NET, SQL Server, IIS, HTML, JavaScript, CSS, classic ASP, and ASP.NET
  • Must have advanced knowledge of Windows 7, Windows 8.1, Server 2008 R2, Server 2012 R2, basic networking, and personal computer hardware &Software troubleshooting

Supervisor, Desktop Administration Resume Examples & Samples

  • Oversees the daily operations of the Desktop Support function including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
  • Oversees the managing of the ticketing queue on a daily basis and works to develop and implement enhancements working with technical analysts and business employees as required
  • Stays current with workstation, mobile device management, print, network and other technologies in support of assisting with environment enhancements
  • Conduct research on desktop products in support of workstation procurement and development efforts. Evaluate and recommend products for purchase
  • Meets with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keeps customers informed of any changes that impact the employee base
  • Collaborate with Infrastructure teams, Applications teams, Relationship Managers, Sr. Managers and other technology teams in support of organizational goals and objectives
  • Responsible for the ongoing mentoring, training and performance output of the Service Desk and Desktop Support team staff

Desktop Build Engineer Resume Examples & Samples

  • Graduate degree in Computer Science, Computer Engineering, Electrical Engineering or closely related disciplines or 5 years+ experience in relevant disciplines
  • Experience of working in environment as part of a team supporting or engineering Windows client deployments
  • Understanding of Enterprise Architecture, virtualization, VDI, hands on experience in Big Environments (1000+ end points)
  • Must have solid technical knowledge of Windows Client Environment and of integrating Clients systems with other core Infrastructure components
  • Familiarity in in-depth trouble shooting of problems with Active Directory and GPO
  • Must have an understanding of the security requirements of deploying a Desktop build within a financial Institution and the ability to interpret security standards and ensure adherence to them
  • Must have solid interpersonal, oral and written communication skills, be extremely self-motivated, be able to work with minimal guidance and have the ability to own problems through to resolution. Ability to collaborate across a diverse global team
  • Familiarity in in-depth trouble shooting of problems with either Microsoft Windows 7/10, desktop/laptop hardware or evaluating VBS/PowerShell scripts

Banz Desktop / System Admin Resume Examples & Samples

  • Administrating new accounts/deleting accounts. Setting up all new user accounts in the Active Directory and turning off leaving accounts
  • Setting up RSA tokens on the RSA server, handing out tokens to users and assisting users with their token pin numbers
  • Trouble shooting problems users have with the RSA tokens and pins
  • Working with users when they have password problems. Enabling the passwords on the Active Directory when appropriate. Understanding and supporting the ATP processes that Banz uses
  • Understanding and supporting the Data Diode between Banz and higher level networks
  • Purchasing the computers, monitors, KVM’s and peripherals
  • Setting up this equipment
  • Helping plan and attend formal User Briefings. Attend and participate in planning meetings and discussions
  • Bachelors degree (4 additional years of experience in lieu of degree)
  • 2 years of experience with Windows Desktop O/S deployment and troubleshooting
  • Cybersecurity policy and compliance
  • Active Directory account setup and maintenance
  • The ability to work independently for the customer and engage with the MCS Team for collaborative support
  • Cross domain data transfer systems
  • Network topology and systems design

Desktop Installer Resume Examples & Samples

  • One (1) year of college in a computer field and one (1) year of related experience or any equivalent combination of relevant education or experience for a total of two (2) years. Progressive relevant training and/or certification may be substituted for one (1) year of the education or experience requirements. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education
  • Ability to obtain a TS/SCI Polygraph
  • Ability to drive a 20ft box truck
  • Must work well under pressure to meet deadline requirements
  • Must be willing to travel as needed

Desktop Consultant Resume Examples & Samples

  • Expertise in architecture and design of enterprise desktop deployments and processes
  • Abilities to lead clients through detailed assessment and design processes for desktop and related infrastructure deployments
  • Experience with SCCM, LANDesk, Altiris including assessment, design, pilot upgrades/implementations
  • Knowledge of application virtualization solutions such as Microsoft Application Virtualization (SoftGrid/App-V), ThinApp and Symantec Virtualization
  • Experience with automated deployment methodologies (e.g., ZTI) and application packaging / distribution
  • Proficiency with scripting languages, multiple packaging / deployment applications, and distribution methods
  • Experience with assessment tools such as Microsoft MAP and ACT
  • Experience with MS application compatibility toolkit (ACT 5) and similar Vista and/or Windows 7 tools such as AppDNA and/or ChangeBase
  • Windows7/Vista Image Deployment
  • Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
  • Assessment of customer's environment prior to migration
  • Documentation for migration plan
  • Significant experience within a large scale Windows Enterprise customer/employer
  • The ability to socialize ideas, make recommendations and gather team consensus to move forward

Mobility / Desktop / Tablet SME Resume Examples & Samples

  • Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients
  • Plans and directs upgrades of operating systems and designs systems enhancements. 6. Identifies; analyzes; and resolves system problems
  • Determines system specifications; input/output processes; and working parameters for hardware/software compatibility
  • Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
  • Serves as liaison with clients; participating in meetings to ensure client needs are met
  • May provide expertise to multiple projects and tasks
  • 5-8 years of related systems architecture experience with Mobility / Desktop / Tablet technologies

IT Desktop Service Specialist Resume Examples & Samples

  • Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment
  • Escalate incidents to the next support level where appropriate
  • General application and device support when required
  • Coordination of multi-vendor hardware break-fix
  • Basic asset management tracking and reporting
  • Ad-hoc support duties as requested by clients
  • Annual PC/Printer replacement task
  • Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts (i.e. keyboards, monitors, disks, etc.)
  • Diagnose hardware problems and provide support as appropriate. Install, test, and operate basic operating systems software and standard applications
  • Experience as an IT desktop engineer
  • Excellent telephone manner and customer service skills
  • Professionalism in actions, demeanor and dress
  • Understanding of helpdesk/desktop operations
  • Employment experience supporting desktop equipment
  • Knowledge of desktop devices/environment (i.e. PCs, IP phones, mobiles, printers, etc.)
  • Experience of remote support
  • Native-level Japanese and Minimum-level English language skills (TOEIC score 500-600)
  • Positive thinking, Harmonic force within the global IT team

Desktop Service Technician Resume Examples & Samples

  • Answer the Help Desk phone and field incoming requests from the end users in a courteous and professional manner
  • Access knowledge bases, frequently asked questions, and resources on the Internet to aid in problem resolution. Apply diagnostic utilities to aid in troubleshooting
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate experienced technician
  • Track help desk requests and provide follow-up on the problem-solving process to ensure final resolution
  • Perform I.T. Orientation to new-hire employees
  • Rotational on-call support is considered an essential requirement
  • Provide secondary support for other tasks assigned to IT
  • Associate degree in IT, Customer Service or related discipline
  • 4 years of previous experience in a Help Desk capacity
  • Experience with Microsoft Office Professional, Windows, Basic network trouble shooting

Matlab Desktop Resume Examples & Samples

  • Help design, develop and maintain the next generation of UI frameworks and web applications
  • Work on existing MATLAB Desktop infrastructure
  • Develop requirements for new features through customer interviews and usability tests
  • Develop User Interface (UI) designs through prototypes and collaborative design reviews
  • Collaborate on appropriate architecture and implement the designs
  • Participate in all team activities such as agile planning and design reviews
  • Communicate designs, plans, and ideas throughout the organization through presentations and written documents
  • Experience with web component and application development using JavaScript, HTML, and CSS
  • Experience with UI Design
  • Experience programming using Object Oriented Design principles
  • Familiarity with latest web technologies (web components, ES6+)
  • Familiarity with Java
  • Familiarity with MATLAB
  • Familiarity with JavaScript widget toolkits (Dojo, Dijit)
  • Experience with Agile development practices

Senior Desktop Application Developer Resume Examples & Samples

  • Participate in architectural design and code reviews
  • Maintain existing features and work with support/QA to debug issues
  • Solid computer science fundamentals (data structures, algorithms etc.)
  • Comfortable with modern development tools for source control (eg. Git), continuous integration (eg. Jenkins), bug tracking etc
  • Experience with cross-platform development for Windows, Mac, Linux or mobile platforms
  • Experience with modern web technologies and frameworks

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • 6+ years of experience with technology, including designing and implementing desktop, applications, and server virtualization solutions
  • Experience with virtual desktop infrastructure (VDI) and application virtualization in architecting and implementing VDI for a Windows 7 and 10 and Citrix XenDesktop and Microsoft App-V environments
  • Experience with implementing Citrix NetScaler capability for secure remote access
  • Experience with successfully planning and transitioning federal clients to a VDI environment
  • Experience with virtualization, including Citrix XenApp, XenDesktop, VMware vSphere, or Microsoft App-V and remote access, including Citrix NetScaler, Access Gateway, or Juniper VPN
  • Experience with security and management, including Juniper, Netscreen firewalls, or McAfee Endpoint Security
  • Experience with servers, including Dell PowerEdge, operating systems, including Microsoft Windows 7 and 10 and Server 2012 and networks, including Cisco and Citrix Netscaler load balancing devices
  • Ability to design the overall VDI solution and conduct planning, requirements analysis, implementation, post implementation support, training, and maintenance of the VDI solution
  • Experience with virtualizing SAS and STATA preferred
  • Ability to work with IT and business stakeholders throughout the implementation effort
  • Possession of excellent oral and written communication skills, including briefing senior leaders or working with technology SMEs
  • Citrix Certified Administrator (CCA) Certification for XenDesktop preferred
  • Certified Information Systems Security Professional Certification preferred

Desktop Supervisor Resume Examples & Samples

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration or related technology fields (Masters preferred)
  • 8 years field-related experience, with emphasis in desktop operations and design
  • Significant experience with budgets and financial planning related to technology
  • Superior Customer service orientation
  • Expert with PC Operating systems (Windows XP, Windows 7, and subsequent OS releases), PC Software and PC hardware support. Macintosh Computer experience preferred
  • Ability to work effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel
  • Ability to manage self while still keeping manager informed of all progress
  • Ability to analyze problems and recommend solutions

Next Generation Desktop Internship Resume Examples & Samples

  • System Monitoring & Data Analytics
  • System Administration/Virtualization
  • Batch Interface Management
  • Aptitude for understanding technology and software development cycles
  • Familiarity with Microsoft Office applications

Senior Desktop Tech Resume Examples & Samples

  • 1) Experience providing Tier II desktop support in an enterprise environment. Specifically, someone that has supported executives, both desk-side and over the phone when needed. Must have majority of their experience in a Windows environment (Win 7, 8, 10). This candidate must have 5+ years experience in an enterprise environment
  • 2) Experience working with Outlook and/or Office 365 in an enterprise environment. This client just moved to Office 365 from Lotus notes, so much be strong with outlook 2013/office 365 support. 2+ years experience on Office 365, and 5+ years working with Outlook in (2003, 2007, 2010, & most relevant 2013). Specifically, supporting shared mailboxes; performance issues with local caching, and replication issues with large number of mailboxes (5,000+)
  • 3) Work well within a team with good communication and customer service attitude. This client requires a seasoned Tier II individual with great customer facing skills and executive facing skills

Virtual Server & Desktop Infrastructure Systems Resume Examples & Samples

  • Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed
  • Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment
  • Provides Systems/Cyber Defense Administration in the VDI/Server Services Support Workgroup within TSCHR's Data Operations Center
  • Principle duties/responsibilities is for Virtual Server and Desktop Infrastructure (using VMware) configuration, administration and sustainment
  • Other duties/responsibilities include Server Baseline
  • Development/Sustainment support to include implementing/validating applicable STIGS controls
  • Good organization skills to balance and prioritize work, and multitask
  • Cyber Incident Response (execution)
  • Server installation, configuration & Sustainment
  • Server applications installation, configuration and sustainment
  • Active Directory administration to include creating/managing Group Policy Objects, Security Groups and User/Computer objects
  • Develop SOPs and map task execution processes
  • Preferred experience
  • Three years domain-level administrator within a DoD network and within the last four years
  • Two years minimum as a VSphere Administrator within a DoD network and within the last three years
  • Required Training: Certified or possesses course completion certificates in the following: MCTS: Windows 7 Configuration (70-680), or MCITP-SA: Windows 2008, MCP/MCSA: Windows 10 (70-697 or 70-698), VMware VSphere v 5.0 (VCP5-DCV) or better

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • Provide information technology (IT) support to install, configure and administer Virtual Desktop Infrastructure (VDI) on the USSTRATCOM C2LAN (SIPRNet), TS Collateral and NIPRNet networks. Administrator will be responsible for maintaining, and upgrade operating systems, firmware and applications for the virtualized hosts and guest operating systems
  • Provide customers and internal support staff increase efficiency, leading to a more stable, available environment and monitor enterprise environments using automated tools
  • Troubleshoot issues on ESXi 4.0/5
  • Perform VMWare change control and patch management
  • Open and manage support requests with VMware when required
  • Utilize PowerShell for task automation
  • Provide documentation of successful issue resolution, troubleshooting, and procedure implementation for daily
  • Configure and deploy Persona Management solution (Profile Unity, etc.)
  • Package and provision software for the virtual desktops (Unidesk, VMware ThinApp, etc.)
  • Configure Security Groups in Active Directory to link users to software applications
  • Comply with relevant information security policies and processes while deploying new hardware and software installations
  • Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products
  • Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically
  • Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation
  • Provides basic technical consultation on current and proposed systems to other organizations and clients
  • Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance
  • Zero or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
  • One year VMWare 5.x or 6.x in a production environment
  • Two years Enterprise Application and/or OS support
  • DoD IA Level II certification: GSEC, Sec+ CE, SSCP, or CCNA-Security (must be obtained within 180 days of hire if not already obtained)
  • DoD IA Level II certification: GSEC, Sec+ CE, SSCP, or CCNA-Security
  • ITIL® v3 Foundation
  • MCSA: Windows 7
  • VMWare: VCA – Workforce Mobility (VCA-WM)
  • VMWare: VCP – Desktop (VCP6-DT or VCP5-DT)
  • VMWare: VCAP – Desktop Administration (VCAP-DTA)
  • VMWare: VCAP – Desktop Design (VCAP-DTD)
  • MCTS: Windows 7, Configuration
  • MCTS: Windows 7 and Microsoft Office 2010, Deployment
  • MCITP: Virtualization Administrator on Windows Server 2008 R2
  • Clearance Requirement: TS clearance and eligibility for special accesses
  • Basic communication skills to provide systems diagnoses and resolution for current systems
  • Basic interpersonal skills to interact with customers, senior level personnel, and team members

Desktop SME Resume Examples & Samples

  • Manage and maintain overall technical solutions integrity of DLG’s Hosting & Networks
  • Including integration across EUC/Voice, applications and the supporting infrastructure
  • Contribute to Technology strategies, architectures and standards
  • Define EUC/Voice technical strategies and standards (aligned to DLG technical standards)
  • Develop and promote deep technical expertise, insights and thought leadership related to Desktop solutions
  • Maintain subject matter expertise of the external market and emerging technology trends related to Hosting & Networks
  • Exploit supplier’s knowledge and insights and influence supplier roadmaps
  • Develop own external / internal network to gather intelligence and promote DLG as industry leaders in the field
  • Develop insights and plans to increase the value DLG obtains from Hosting & Networks
  • Coordinate, guide and support the planning and delivery of technical changes to Hosting & Networks
  • Assess the impact of proposed solution architecture on Hosting & Networks and solutions. Ensure that proposed solutions are aligned with Technology architectures, standards and road maps
  • Identify and assess technical solution options and associated costs, conduct gap analysis, and proof of concepts for new solutions, as appropriate
  • Quality assure requirements, impact assessments, design specifications, resource estimates and technical changes
  • Support business case production
  • Validate and challenge 3rd party estimates
  • Review and signoff on outcome of detailed design phase
  • Develop and implement a Technical assurance approach which provides confidence to stakeholders and ensures that the value of proposed changes will be achieved
  • Provide proactive advice and guidance to support third party suppliers to ensure the delivered solution meets the agreed service and solution design and standards (including security protocols)
  • Acts as escalation point for technical design issues
  • Develop trusted working relationships with 3rd party suppliers to ensure they are proactive in raising opportunities for technical innovation and improvement
  • Identify opportunities to reduce total cost of ownership and performance
  • Analyse supplier roadmaps and end of life cycles; assess impact and recommend actions
  • Plan and implement decommissioning / retirement of applications
  • Work collaboratively with service integration, service operations and service management teams to support end to end service operations across the supply chain
  • Support the coordination and resolution of escalations and priority incidents on an exceptions basis)
  • Provide input to service management processes as required (e.g. availability & capacity management)
  • Ensure there is effective knowledge retention of technical aspects of Hosting & Networks and that there are no single points of failure
  • Ensure knowledge artefacts are created, shared with and maintained by 3rd party suppliers
  • A strong track record of developing and maintaining Desktop solutions in an enterprise scale environment is essential for this role
  • Extensive infrastructure experience gained in large homogenous environments is essential
  • Solid experience managing vendors / working in an outsourced technology environment will be key

Desktop Service Engineer Resume Examples & Samples

  • Execution of Help Desk Activitires/Requests
  • Responsible for Help Desk requests, like as coordination of Service tikcet description, approval level and other detailed request
  • PC Desktop support
  • PC hardware and software install and problem solving
  • Printer and scanner install and problem solving
  • Production line setup from IT perpectives
  • Projecter install and support
  • IT Fixed Equipment Management
  • Maintenance IT equipments management and documentation
  • Update IT Asset Management System periodically
  • Ensure project is execute according to budget and timeline
  • Maintenance and complete project documentations
  • Demostrate team work among colleuage and customers throuht out the project
  • Project update periodically
  • Hardware problem solving including PC, server, printer, network and software
  • Provide diligent, prompt, and courteous responses to users’ questions
  • Package, test, deploy and update software
  • Create and maintain desktop images, reimaging computer/hard drive, backup and restoring settings
  • Identify user training needs, develop and deliver technical training
  • Prepare and calculate production budget on IT related procurement
  • Manage site IT technician
  • Ability to effectively manage timelines and prioritize tasks with varying deadlines
  • Support production shop floor related application support
  • Perform asset inventory

Desktop Associate Resume Examples & Samples

  • Minimum of 2 years of work experience in either providing remote desktop support or desk side support or both
  • Operating System experience: Windows 7, 8.1 and 10. Troubleshooting OS related issues and deployment of corporate OS image on end user’s machine
  • Active Directory User administration experience
  • Basic concepts of Networking, VPN, LAN, WAN
  • Troubleshooting Dell, HP, Lenovo laptops, desktops, printers (both local and network) and other peripherals
  • Provide support, repair, maintenance, configuration and installation of laptop and desktop computers, peripheral equipment, printers and software
  • Configuring & troubleshooting MS Office, Office 365 suite of applications
  • Experience in managing and maintaining the Fixed Asset Inventory, Desktop asset tracking and inventories all Desktop related equipment
  • Work with vendor support contacts to resolve technical problems with computing equipment, mobile phones and software
  • Installation and troubleshooting of Internet explorer and other basic computer applications

Geocoding Desktop Developer Resume Examples & Samples

  • Design and implement Interactive search, reverse geocoding, and batch geocoding workflows
  • Build workflows and frameworks for deploying geocoding to online and mobile devices
  • Develop the next generation of location re-matching tools
  • Collaborate with other programmers and developers throughout the development process
  • GIS experience and knowledge of street addressing domain
  • Knowledge of DBMS
  • Knowledge of MVVM application design pattern
  • Experience with integration of web services
  • Knowledge of Esri products or similar GIS or spatial software
  • Prior experience with software development and release of commercial software products
  • Experience with Agile software development using Scrum
  • Experience with writing testable software

Microsoft Access Desktop Developer Resume Examples & Samples

  • Working with the team members to provide for the design, development and implementation of software solutions (ex. MS Access, JavaScript, SQL Server, Outlook, Excel, etc.)
  • Supporting all aspects of the Software Development Life Cycle (SDLC) from requirements gathering through project closeout
  • Troubleshooting system related issues found with internally developed applications
  • Optimizing processes and making system improvements throughout the SSC, utilizing a structured project management approach and strong process orientation
  • Assist with service area requests as well as any necessary maintenance support activity for the SSC’s intranet sites
  • Fielding and/or escalating issues as needed to achieve their responsive/efficient resolution
  • Communicating and partnering with stakeholders to accomplish project goals
  • Delivering projects on time with quality that meets or exceeds the Operations Management Office’s (OMO) customer commitments
  • Displaying a high level of attention to detail on all work
  • Accepting of other duties as assigned
  • Minimum of a Bachelor’s degree coupled with 1+ years’ experience developing desktop solutions; OR an Associate’s degree coupled with 3+ years’ experience developing desktop solutions; OR a High School diploma coupled with 5+ years’ experience developing desktop solutions
  • Minimum of 1+ year VBA experience (specifically MS Access) or 1+ year in VB.Net
  • Minimum of 1+ year SQL Server development experience
  • An understanding of MS Access, MS Excel and MS Outlook object model
  • An understanding of Relational Database Design
  • Experience with process mapping, reengineering tools and techniques
  • Experience with advanced query techniques, desktop/web development technologies
  • SQL Server DBA experience
  • Strong listening and written communication skills
  • Ability to learn quickly and multi-task
  • Demonstrated ability to work in a team environment

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • V environments. Leverage experience with implementing Citrix NetScaler capability for secure remote access. Plan and transition federal clients to a VDI environment. Design the overall VDI solution and conduct planning, requirements analysis, implementation, post implementation support, training, and maintenance of the VDI solution. Ensure that the client's performance, security, user experience, reliability, availability, and all other functional and non
  • Functional requirements are met. Work with IT and business stakeholders throughout the implementation effort. This position is located at a federal client site in Suitland, MD
  • Experience with virtual desktop infrastructure (VDI) and application virtualization in architecting and implementing VDI for a Windows 7 and 10 and Citrix XenDesktop and Microsoft App
  • V environments
  • Experience with virtualization, including Citrix XenApp, XenDesktop, VMware vSphere, or Microsoft App
  • V and remote access, including Citrix NetScaler, Access Gateway, or Juniper VPN

Principal Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • Participates as an infrastructure engineering representative on engineering teams for the design; development; implementation and/or integration of desktop virtualization environments
  • Design, install, configure and manage VMware virtualization environment components (vSphere, vSAN for Horizon, Horizon, ThinApp, App Volumes)
  • Develop and maintain O&S Standard Operating Procedures for VMware desktop virtualization environment
  • Develop and implement testing strategies and document results
  • Supports security planning; assessment; risk analysis; and risk management
  • Develop server/system migration strategies and processes for virtualized and non-virtualized desktop environments
  • Interacts with the customer and other project team members
  • Performs system or network designs that encompass multiple enclaves; to include those with differing data protection/classification requirements
  • Experience developing, optimizing and hardening desktop operating system master images, gold-disks, or templates
  • Demonstrated understanding of desktop virtualization concepts and strategies
  • Demonstrated understanding of application virtualization and application streaming concepts and strategies
  • Prior experience delivering VDI to Thin Client or Zero Client devices
  • Demonstrated experience with software package/binary deployment (XenApp; ThinApp; AppV; SCCM)
  • Experience with Windows Failover Clustering and SQL Always On administration
  • Experience configuring Microsoft Group Policy in a VDI environment
  • Demonstrated understanding of server virtualization concepts
  • Prior experience deploying blade and rack mounted server product sets
  • Demonstrated ability to work with little or no supervision
  • Demonstrated ability to define and refine server virtualization requirements for customer environments
  • Knowledge and experience with scripting and programming (PowerShell, Python, PERL, JavaScript, Visual Basic, etc.) are highly preferred
  • Understanding of DNS, DHCP, and Certificate Management in support of VDI environments

Desktop Enterprise Engineer Resume Examples & Samples

  • Microsoft SCCM 2012 – Patching/Distribution
  • Windows Client & Server OS, Deployment techniques using SCCM, MDT 2012
  • Microsoft Active Directory Administration (GPO)
  • Mobile Device Administration (Airwatch)
  • Good knowledge in VBscripting or PowerShell scripting
  • Microsoft Messaging Technologies
  • Microsoft Windows Server Administration
  • Microsoft Client Administration
  • Virtualization technologies (Hyper-V)
  • Citrix administration
  • Storage and Backup technologies (Pure, Netapp and CommVault)
  • Certifications
  • Certifications are desirable. (MCSE, MCSA, MCTS)
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Desktop / Mobile Administrator Resume Examples & Samples

  • Support the Applications, Hardware and OS for all Desktops. Laptops, Tablets and mobile devices. This support is done 95% remote
  • Provide strong internal customer support to UniFirst Team Partners while remotely diagnosing issues
  • Diagnose and resolve all issues on Desktops. Laptops, Tablets and mobile devices
  • Maintain Images for all devices
  • Setup and Installation of all Desktops. Laptops, Tablets and mobile devices
  • Travel to UniFirst locations in North America to upgrade computer equipment (25% travel)

Genesys Workspace Desktop Edition Consultant Resume Examples & Samples

  • Create specific artifacts for tasks allocated by supervisor
  • Share artifact with supervisor for review
  • Seek inputs from knowledge repository to resolve problems

IT Tier, Desktop Systems Analyst Resume Examples & Samples

  • Windows Support Experience
  • Mac Support
  • Working knowledge of VDI systems
  • 2 year degree in IT related field
  • 3-4 years supporting hardware equipment and general network support
  • Working knowledge of computing functions for PCs in Windows and Mac operating systems
  • IT certifications is a plus,but not required

Desktop Suport Resume Examples & Samples

  • Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or client end-users
  • Familiarize users with new equipment as installed to ensure accessibility for end users
  • Maintain accurate records and statistics by department, of equipment installed, moved or serviced. Document installation procedures and processes
  • Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems
  • Considerable end-user interface by phone and/or in-person. Accurately complete installation forms and turn in to inventory coordinator by close of business each Friday
  • Upon completion of installation, wipe hard drive of old PC and label for surplus
  • Minimum 2 to 3 years’ experience as a hardware/software technician
  • A+ Certification or similar certification is a plus
  • Flexibility and ability to handle varied functions/conflicting demands
  • Demonstrated ability using hardware diagnostic software and tools to troubleshoot and resolve common hardware and software conflicts and failures
  • Familiarity using imaging tools (ie. ghost)
  • Considerable coordination between inventory coordinator and technical infrastructure team

Desktop Application Specialist Resume Examples & Samples

  • Be an expert for a specific product specialty with the specific mission of understanding and showing how the product capability solves market problems
  • Meet with users to understand needs and conduct training
  • Link Excel based models to presentations using S&P Capital IQ’s PresCenter tool
  • Create Excel based models, perform product configuration and integration as part of onboarding new clients and winning new business
  • Provide outstanding customer interaction and service on all engagements
  • Work with clients and prospects in conjunction with sales teams on qualified opportunities to highlight our capabilities and close business
  • Provide research and analysis as part of input to RFPs
  • Act as a corporate finance expert to the organization
  • Design and develop Presentations and Excel based models that enhance and ease our client’s workflows
  • Provide insight into best practices for industry participants and how S&P Capital IQ solutions can be leveraged for best practices
  • Close interaction with S&P Capital IQ’s Sales team to support sales and respond to finance and product-related client inquiries
  • Analyzing, creating and reviewing detailed financial models
  • Attending client meetings, many of which are with the leading investment banks, hedge funds and private equity firms in the industry
  • This position will be primarily responsible for our PresCenter & Excel Plug-In capabilities, with the objective to get tens of thousands of users using our such solutions
  • At least 1-3 years in the financial services industry in an analytical capacity
  • Bachelor degree in Finance or Accounting, or equivalent, preferred
  • Exceptional mastery of Microsoft Office suite (Excel, PowerPoint, and Word in particular)
  • Close familiarity with financial and accounting principles
  • Close familiarity with valuation methods, such as discounted cash flow, comparable company, precedent transaction, and leveraged buyout models
  • Ability to work independently as well as in a team-based environment
  • Ability to work in a matrixed organizational structure
  • Ability to communicate effectively with clients in a timely manner under minimal guidance
  • Established relationship-building and time management skills
  • Highly proficient both in English and Chinese- written and verbal

Desktop Svcs Help Desk Sup Resume Examples & Samples

  • Coordinates referrals to appropriate technical, professional or service personnel for follow up
  • Facilitates problem resolution and ensures little or no impact on production occurs and minimizes impact to customers
  • Serves as the primary support of the Technology Support Center Manager and Supervisors by tracking high severity problems
  • Serves as lead coordinator between various RT departments to facilitate quick resolutions
  • Performs written and verbal incident notifications and escalations to Regions Executives

End User Desktop Resume Examples & Samples

  • Minimum of 5 years of Technical Architect and/or solutions engineering and design experience in Video Streaming, Video EndPoints, Audio/Video Conferencing and related infrastructure
  • A minimum of five years of experience implementing and /or managing Video Streaming, Video EndPoints, Audio/Video Conferencing and related infrastructure
  • Experience in capacity planning, systems performance analysis and optimization in a distributed client/server environment
  • Strong skills in project management methodologies and tools
  • Systems planning and engineering skills
  • Overall IT experience in a Client-Server environment, with practical knowledge of mainframe, midrange, distributed, and desktop technologies
  • Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development
  • Broad knowledge of multiple UNIX OS platforms, and Windows-based operating systems; deep understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and surrounding infrastructure support technologies
  • Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools

Desktop Consultant Resume Examples & Samples

  • Windows OS Deployment, Application Deployment, Windows 7, Windows 8
  • Microsoft Deployment Toolkit 2010
  • Task Sequencing
  • Hardware Driver injections
  • Microsoft Desktop Optimization Pack (MDOP)

Director, Desktop Computing Services Resume Examples & Samples

  • Seven years or more of experience in managing staff engaged in desktop support
  • At least five years of ‎experience in the design, implementation and administration of desktop services
  • Financial administration, cost model and budget experience
  • Broad knowledge and experience in leading and directing a technology team to accomplish strategic goals
  • Ability to organize and prioritize management workloads for leaders of multiple work groups
  • Demonstrated strength in communicating with multiple levels throughout the organization and University
  • Knowledge of workstation hardware and software, computer support management, and IT service management
  • Knowledge of computer installation, configuration and maintenance of hardware and software best practices
  • Proven skills in influencing organization decisions and decisions that involve multiple groups and locations
  • Ability to shape the organization’s relationship with distributed IT groups across all campuses
  • Ability to enhance organization’s capability and distinctive competence, leading through vision, eliminating barriers to organization success, shaping the desktop computing services area

Desktop Image Lead Resume Examples & Samples

  • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
  • Support application packaging, deployments, documentation, and release control in an Enterprise environment
  • Maintain platform security and compliance with PCI to protect data and including desktop security patching and management of segmented virtual desktop environment
  • Define, create and test Group Policy updates for desktop OS
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Extensive Microsoft Windows client operating system expertise, including development of tailored images for Windows 7 and Windows 10
  • Extensive Active Directory design and administration
  • Experience with Microsoft Deployment Toolkit, SCCM, WSUS, and other Windows OS tools
  • Hyper-V SCVMM (2012)
  • SQL Database (2014 preferred)
  • PowerShell Scripting
  • Technical documentation skills
  • In-depth knowledge of state-of-the art engineering technical approaches in design, build, testing, debugging problems as required by domain

Desktop Build Engineer Resume Examples & Samples

  • LI-NG1*
  • You have solid technical knowledge of Windows Client Environment and of integrating Clients systems with other core Infrastructure components
  • You have an understanding of the security requirements of deploying a Desktop build within a financial Institution and the ability to interpret security standards and ensure alignment to them
  • You have solid interpersonal, oral and written communication skills, be very self-motivated, be able to work with minimal guidance and have the ability to own problems through to resolution. Ability to collaborate across a diverse global team

Analyst, Desktop Resume Examples & Samples

  • Provide technical assistance to the employees and contractors in the HALS offices as per the North America (NA) Help Desk Manager’s instructions
  • Open a service request ticket for each actual service request in the Dallas Help Desk
  • Monitor service request ticket allocations and ensure issue proper resolution for the Dallas Help Desk as well as the HALS North America office business users
  • Monitor daily service requests in the Dallas Help Desk ticket queue to ensure timely resolution
  • Assist with hardware inventory and procurement processes to ensure appropriate deployment of approved hardware and inventory tracking in the Dallas offices
  • Work with Dallas Desktop/Network Analysts to verify all tickets have been accepted by IT personnel where applicable
  • Follow proper escalations and processes are followed during a service disruption
  • Work closely Dallas Desktop/Network Analysts to verify documented shipping and receiving processes are being followed
  • Receive, record and resolve support calls during normal business hours and on call hours per IS service
  • Prioritize and resolve IS issues per IS service levels
  • Ability to resolve incident resolution utilizing remote tools
  • Monitor Hardware break/fix and troubleshooting
  • Mobile Phone set up (Blackberry, iPhone, Android, etc.) break/fix and troubleshooting
  • Conference Room Projectors and Flat Screens break/fix and troubleshooting
  • Ability to work well with other Desktop/Network Analysts as well as business users
  • Ability to resolve incident resolution utilizing remote tools, phone calls, and face-to-face
  • Experience with escalation procedures in call incident ticketing
  • Willing to be available for after-hours support as necessary is a requirement
  • Network and Individual Printer assistance
  • Ability to follow processes for special Desktop (eCopy, Bloomberg) Management and support
  • Ability to support Desktop Applications
  • Assist with internal office moves
  • Desktop and Notebook Computer Hardware break/fix and troubleshooting
  • Exhibit urgency by reducing response times to incoming phone calls, emails, and ensuring tickets are closed as quickly as possible
  • Demonstrate proper ticket documentation by ensuring all tickets are kept up to date, and coded properly
  • Ability to complete a new hire orientation without a mentor present by shadowing current analysts and leading at least 1 orientation with a mentor present
  • Demonstrate understanding of afterhours protocols and willingness to participate in afterhours on-call rotation
  • Make a significant attempt to reduce the current amount of open Service Requests and Change Requests
  • Floor rotations are mandatory
  • Strong organizational, and teambuilding skills
  • Strong written and verbal skills
  • Proven track record for supporting aggressive growth in an efficient manner by the use of technology for an international company
  • Strong knowledge of supporting Microsoft OS and information security preferred
  • Microsoft Server 2003/2008, Windows 7/XP, Microsoft Office 2010, Cisco Call Manager, Exchange 2007/2010/2013, Data Backup applications, DNS, DHCP
  • MS Windows XP/7
  • MS Office 2007/2010
  • MS Outlook 2007/2010
  • Service Desk Incident Management
  • Blackberry/iPhone/Mobile device support
  • Windows Remote Desktop Support
  • Microsoft SCCM Remote Support Tools
  • Cisco AnyConnect VPN client
  • McAfee Anti-virus and Anti-spam Software
  • Internet Explorer 7/8/9
  • Windows OS installation, drivers, builds
  • PC imaging and backup
  • AirWatch
  • HP PC’s (Desktops/Notebooks), HP printers, Cisco router/switch, Firewall/PIX, WLAN (Cisco)
  • LAN, WAN and VPN basic knowledge required
  • Basic Networking Essentials – TCP/IP
  • Cisco IP Telephone configuration and installation preferred
  • Software Patch management
  • 5 – 7 years of experience of IT Service Desk/Help Desk support
  • Drive - Consistently achieves challenging goals/objectives, and demonstrates an ability to create value and maximize results
  • Critical Thinking / Judgment - Commits to an action after developing alternative solutions that are based on logical assumptions and factual information and that take into consideration resources risks and organizational values
  • Influential Leadership - Leads with confidence and conviction, and is able to establish credibility, trust, and respect among team members

Desktop Tech Resume Examples & Samples

  • Assist users daily with Dell desktop/laptop and network connectivity trouble tickets
  • Daily break/fix issues
  • Troubleshoot MS Outlook issues
  • Confirm hardware inventory
  • Image hard drives
  • Initiate computer replacements and implement Windows 7
  • End-of-Life necessary hardware and ship back to Dell
  • Backing up workstation data, including searching for file types
  • Familiar with UNC path network shares including accessing hidden shares
  • Outlook Personal folders and .pst creation and usage
  • Familiar Windows XP professional OS
  • Familiar with adding windows XP pro clients to domain at the workstation
  • Familiar with sysprep
  • Familiar with Windows PE boot
  • Familiar with Symantec Ghost
  • Familiar with setting up dual monitors
  • Familiar with using FDisk and formatting hard disk
  • Familiar with local and domain/network logins
  • Familiar with Trackit work order system
  • Familiar with setting up MS outlook client to access exchange email

Senior Desktop / Package Engineer Resume Examples & Samples

  • Develop the overall design and implementation of TDA's desktop environment and software distribution infrastructure
  • Propose, design, and implement enhancements and additions to current environment
  • Create application automation into MSI packages using Wise Package Studio and/or Flexera Admin Studio
  • Proficient in QA Software Testing concepts such as unit, integration & functional testing, scripting, defect tracking and resolution
  • Create documentation of application and automation solutions for Support personnel
  • Implementation of application standards according to the defined Microsoft Windows Logo Standards
  • Creation of application virtualization using Microsoft App-V as well as troubleshooting utilizing the App-V Launcher , App-V Bubble, how to re-stream an App-V application
  • Automation scripting utilizing a variety of languages such as VB Script and/or WinBatch, or other programming languages
  • Automation scripting utilizing a variety of languages such as Shell, Apple Script, Python, Java or other programming languages
  • Creation and integration of packages for a Terminal Services Server (Citrix XenApp) and Windows Server environments that works harmoniously across all Windows desktop platforms
  • Identify research, diagnose production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
  • Develop technical solutions to support migration from physical desktops to virtual desktops and the tools needed to maintain the virtual desktop lifecycle
  • Architect, design and implementation of SMS/SCCM as well as deployment of applications within a large scale environment
  • Implementation and maintenance of company-wide desktop standards and procedures
  • Develop utilities to streamline standards and deployment methodologies
  • Design, creation and workflow design of Group Policy Objects (GPO) managing the security and configuration of the Windows and Citrix Desktop platforms
  • Design standards for user persona management and transition of operational roles
  • Keep systems current and standard, while reducing variation

Desktop Technical Specialist Resume Examples & Samples

  • Desktop hardware & software support, asset management
  • Helpdesk user assistance/support
  • Document management/recordkeeping
  • 10% travel requirement
  • Some night and weekend on call rotations

Desktop as a Service System Admin Resume Examples & Samples

  • At least 2 years’ experience in the IT Field
  • Bachelors Degree or 4 additional years of experience
  • Experience with installation, configuration, and administration of Windows Server OS
  • Experience with server administration tools used for patching and operations (eg. SCCM, Shavlik, SCOM, Splunk, etc.)
  • Experience with setup and continuous operations of data backup solutions
  • Experience evaluating and maintaining infrastructure hardware
  • Ability to effectively communicate with customers, vendors, and other IT administrators
  • Must have excellent teaming skills
  • Will be required to integrate with the team and be aware of impact to service
  • Skill utilizing software diagnostic tools and the ability to conduct. appropriate troubleshooting processes and conduct appropriate upgrades
  • Ability to maintain accurate records
  • Knowledge and experience in testing methodologies, including the ability to troubleshoot and identify solutions for issues
  • Demonstrated ability to organize, prioritize, and follow through to completion on multiple tasks independently, often under strict deadlines
  • Experience with VMware vCenter, vSphere, and Horizon View
  • Understanding and preferable experience with both persistent and non-persistent VDI Experience supporting thin or zero clients through a management console
  • Strong Windows desktop OS troubleshooting skills and experience
  • Experience with Linux-based servers or virtual appliances
  • Understanding of API integration with other software programs
  • Scripting or programming experience using Powershell, C# or other language

Desktop Integration Engineer Resume Examples & Samples

  • Windows 7, 8.1, 10
  • Windows Deployment Technologies – SCCM
  • Windows Desktop Management – Engineering and maintaining Windows Group Policies,
  • Microsoft App-V
  • Microsoft UE-V
  • MDT 2013
  • Bitlocker
  • Wireless technologies
  • Desktop virtualization technologies
  • Symantec Enterprise Anti-Virus
  • Networking: TCP/IP, Ethernet, Fiber, VPN, Wireless Networking
  • Hardware: HP & Dell thick and thin clients, Dell and BlackBerry Tablet
  • 5+ years technology experience supporting Windows desktop solutions

Desktop Management Analyst Resume Examples & Samples

  • Requires BA/BS in related field
  • 2-5 years of PC, computer networking or telecommunications experience; or any combination of education and experience, which would provide an equivalent background
  • Technical certification preferred
  • Working knowledge of many software products and experience in troubleshooting software/hardware problems required
  • Knowledge of the following are preferred: Database management, methods and best practices; software, software configuration and operating systems
  • EOE.M/F/Disability/Veteran

Senior Associate, Desktop Administration Resume Examples & Samples

  • Oversees the daily operations of the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
  • Assists in developing long-term strategies and capacity planning for meeting future enterprise Technology Service Center requirements
  • Assists management in coordinating and scheduling Service Desk personnel work schedules to accommodate onsite and phone support for the entire organization (24x7x365)
  • Conducts research on remote support products and capabilities in support of improving operational efficiency
  • Leads product evaluations and develop technical specification documents required for recommending products for purchase
  • Assists in the development and implementation of Service Level Agreements for the organization in relation to IT support services. Maintains these agreements as department needs or systems change
  • Works in collaboration with the project management team to provide Service Desk input on processes, products and services scheduled for future release

UK SDM Desktop Managed Services Resume Examples & Samples

  • Management of the Desktop Managed Service in the UK
  • Provide a great end-customer experience with regards to this service(s) for all AirbusDS employees in the UK
  • Ensure stable and high-quality operation of the service(s) in the UK
  • Collaborate with Business representatives to evaluate demands and business requests
  • Management and coordination of external service providers and subcontractors, incl. drafting, negotiation and monitoring of contracts
  • Definition, negotiation and guarantee of the compliance with the defined delivery parameters (technical content, costs, schedule)
  • Work with other IT departments and teams to support the design, roll-out and operation of solutions and project environments that require these service capabilities
  • Conception, preparation, integration of new services and change management of existing services, the related service processes, architecture and application and/or soft- and hardware components in strong collaboration with IM Security
  • Service cost calculation (incl. continuous development of the respective service) and adherence in collaboration with the customer interface
  • Continuously strive for improvements and service adaptions
  • Coordinate and lead a task force in case of major incidents in order to resolve the issue in a fast and pragmatic way
  • Communicate and work with business subject matter experts
  • Demonstrate the following qualities: entrepreneurial mind-set, responsibility, clarity, accuracy, precision, relevance and fairness
  • Troubleshoot and implement enhancements and fixes to systems as needed
  • Bachelor degree in computer science or related field; Master degree preferred
  • Proven relevant IT service operation experience
  • Good and broad knowledge of IT enterprise infrastructure solutions and their dependencies
  • Solid knowledge of Front Office services like client protection, VDI, remote access
  • Proven experience of managing an external service provider
  • Knowledge of ITIL, especially service operations (ITIL v3 certification)
  • Strong communication, interpersonal and presentation skills
  • Autonomous and proactive way of working
  • Open for a dynamic environment
  • Knowledge of one or more business/functional areas
  • Willingness to travel

Modelware Desktop Lead Resume Examples & Samples

  • Team members are expected to demonstrate an eagerness to learn the existing platform as well as new technologies to support multiple business initiatives. The business we support evolves very quickly as does the technology we use therefore it is important that new team members embrace change and show a willingness to learn
  • Interact with business analysts and learn about research products and processes
  • Work in an open environment where everyone can express their views and make a significant contribution
  • Relevant, in-depth experience of application development experience using .NET/ C# (minimum 5 years)
  • Development of add-ins/UI for core modules for various Analytics tools for Research Analysts
  • Engage with global team with various developers, Product Mgmt, QA and support personnel
  • Technical analysis and solution implementation in the financial services area
  • Development of UI applications in distributed system technologies, e.g. SOAP / REST / MQ
  • Web development skills desirable (Html5 + CSS + JavaScript)
  • Architecture & Attention to detail - should be able to convert functional requirements into detailed technical solutions
  • Good communication skills and experience in working with Distributed teams

Desktop Layout Operator Resume Examples & Samples

  • Accurately produce orders to customer specifications and ensure all graphic elements are consistent for print
  • Utilize digital imaging software to transform digital or printed art into finalized artwork
  • Accurately typeset, template and verify orders
  • Maintain high level of quality and production through set standards
  • Strong working knowledge and experience with Adobe Illustrator
  • Strong multi-tasking, attention to detail, and analytical problem-solving skills
  • Work well independently as well as in a team environment
  • Communication skills (both professional verbal and written)
  • Associates Degree in Graphics (completed or pursuing degree) or 1-2 years of related work experience
  • InDesign and/or Photoshop knowledge and experience
  • Experience in a print industry pre-press environment

Desktop Tech Resume Examples & Samples

  • ) 2 years configuration, support, and troubleshooting of Hardware, software and connectivity issues (Windows 7, MS Office, PC's, Laptops, VPN, etc.)
  • ) Customer Service mentality
  • ) Associates Degree or above required
  • This job requires highly skilled technical abilities
  • The individual must be able to interact with the end user community on a daily basis in a professional manner
  • 3 plus years configuration and support experience in Windows 7 (Windows 10 is a plus)
  • Extensive skills and possess a working knowledge of Desktop support functions
  • Expert Technical and applied understanding of laptop/desktop support processes, procedures and functions
  • Provide resolutions to a diverse range of complex problems
  • Work independently and as part of a larger team with general supervision
  • Excellent interpersonal skills
  • College Degree required
  • Previous experience working in a fast paced high pressure Corporate based environment. 3 plus years experience in related discipline

Windows Desktop Systems Lead Resume Examples & Samples

  • Recommend, evaluate & document Operating System level standards
  • Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives on to our platform
  • Perform product assessment & document the findings and communicate to appropriate teams
  • Ensure firms platform and application standards are followed
  • Significant prior experience of operating systems standards (Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment, Experience of financial services industry would be a distinct advantage
  • Self motivated, able to work to goals with minimum supervision
  • Experience managing a small technical operations team proven Leadership skills
  • Knowledge of SQL Server and experience of SQL query language
  • Ability to work with all key EUS teams across the globe
  • Experience of the Informatica platform (PowerCenter and Vibe Data Stream)

Windows Desktop R&D Engineer Resume Examples & Samples

  • Ensure all new and proposed software is tested with existing desktop image prior to deployment
  • Impact analysis on any platform level changes
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

Desktop Supervisor Resume Examples & Samples

  • Supervises day-to-day activities of the Raleigh Desktop staff
  • Analyze current processes to for areas of improvement and develop new IT Processes to improve IT operations
  • Mentors and coaches those under direct supervision
  • Develop trends by monitoring and analyzing incoming tickets, problems and support requests
  • Drive a culture of continuous improvement
  • Maintain and implement corporate IT policies, standards, and Procedures
  • Lead development of new knowledge base documentation to help increase First Call Resolution for First Level and decrease resolve times
  • Maintain inventory needs to ensure adequate supply of hardware
  • Diagnose and quickly resolve a wide range of Windows, Mac, applications, and networking problems to help minimize downtime
  • Take ownership and responsibility of queries, issues and problems to drive a culture of client advocacy
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Participate in On-Call Rotation
  • Perform other essential duties as assigned by management
  • Travel of up to 10% as needed
  • Leading and Supervising Individuals while providing feedback for continuous improvement
  • Applying Expertise and Training to both Team Members and Users
  • Learning and Researching Unknown Issues and Documenting your experiences
  • Planning & Organizing
  • Proficiency at multitasking in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
  • Delivering Results and Meeting Customer Expectations
  • Achieving Personal Work Goals and Objectives
  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or related technical field; and 3-5 years experience; or equivalent combination of education and experience
  • Supervisory Experience: Minimum of 2 years supervisory experience
  • Experience supporting and troubleshooting Windows and Mac operating systems
  • Experience with support of VOIP
  • Proficient in Project Management
  • Proven ability to work with minimal direct supervision
  • Strong written/verbal skills
  • Self-confidence and interpersonal skills

Virtual Desktop Infrastructure Operations Engineer Resume Examples & Samples

  • Familiarity with standard enterprise applications such as MS SQL 2005/2008, Tivoli, SCOM, SharePoint, Splunk, etc
  • Basic understanding of SAN, Networking, Security, and Backup Technologies
  • Familiarity with quality assurance and systems testing protocols in a complex technical environment
  • Proficiency with standard desktop applications including Microsoft Excel, Outlook, PowerPoint, Project, Visio, and Word

Desktop Supp Spec-nonex Resume Examples & Samples

  • Provides PC desktop support to end users
  • Installs, configures, and maintains computing devices (PC, laptop, tablet, smartphone)
  • Installs network printers and other peripherals
  • Installs and updates application software
  • Performs Active Directory user administration (new accounts, password changes)
  • Creates voice mail accounts and performs basic telephone oicemail administration
  • Troubleshoots network connectivity, workstation hardware, application software, printer, and peripheral problems
  • Performs server backup and restore tasks
  • Maintains PCs and other peripherals
  • Monitors server logs, backup logs, server disk space
  • Maintains current technical expertise and utilizes state-of-the-art techniques when implementing network-computing solutions
  • Able to clearly and correctly express technical concepts (verbal & written)
  • Adheres to IS departmental policies and follows departmental procedures
  • Microsoft or other technical certifications
  • Basic knowledge of the Microsoft SharePoint
  • Basic knowledge of the VMware virtualization platform

Desktop Build Specialist Resume Examples & Samples

  • Specifically outline the reasons for your interest in the position
  • Outline your particular skills and experience that directly relate to this position
  • Include your current or ending salary
  • Facilitate logistics by moving computers, printers, and related supplies between various designated locations around campus, operating University of Michigan-owned service vehicles in a safe and efficient manner, working service tickets and update records in inventory management system to reflect equipment moves and changes. Coordinating and updating equipment for migration activities. Decommission computers and printers by following established procedures
  • Coordinate with build technicians, including migration operations and activities. Coordinating and initiating escalation through established procedures, work with project teams to find solutions and resolve migration technical issues. Continuous follow up to ensure migration activities are complete and meet customer satisfaction and expectations
  • Contributes process and services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and support documentation
  • Utilizes analytical and communication skills in the development and modification of written procedures, processes, and technical support documentation, resulting in content tailored to the level and type of audience for support and issue resolution. Assisting in documenting, validating, and revising operational procedures. Generate migration reports to accurately reflect nightly migration activities
  • Demonstrates effective communication skills when providing training and mentoring to less experienced staff, resulting in staff and teams using and implementing the latest policies, procedures, and best practices to accomplish tasks. Instructs and trains build technicians
  • Bachelor’s degree in a related field and/or equivalent combination of education, certification and experience
  • Minimum of one year of experience in a related role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting, and working independently to successfully achieve results
  • Experience with some or all of the following: installing, configuring, maintaining, and supporting Windows and/or Mac desktop operating systems and applications in a complex, distributed environment; networking connectivity and communication protocols and equipment; troubleshooting skills in diagnosing and resolving computer and network
  • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for the following platforms/systems: Windows, Mac
  • Demonstrated knowledge and use of current computer technology and applications (e.g. productivity apps, Google apps, collaboration applications, etc.)
  • Building Relationships / Interpersonal Skills:Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open, honest, and accepting manner. Maintains agreed upon levels of confidentiality
  • Creative Problem Solving / Strategic Thinking:Demonstrate ability to prevent and solve simple problems, seeking help from others when required from colleagues and management. Recognize if a problem needs to be addressed
  • Communication:Demonstrate ability to communicate correctly and knowledgeably with individuals both verbally and in writing, to differing audiences. Be able to speak concisely, use technical terms knowledgeably, and use correct grammar, spelling, and punctuation in writing
  • Flexibility / Adaptability to Change:Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives. Ability to assist in the implementation of changes within established and changing deadlines
  • Proficiency with the following: networking connectivity and communication protocols and equipment; troubleshooting skills in diagnosing and resolving computer and networking problems
  • Demonstrated experience and knowledge using Asset Management Systems. ServiceNow or other IT Service Management suite

Remote Desktop Technical Operations Resume Examples & Samples

  • Effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers
  • Hiring, training, and developing operations staff as well as motivating, rewarding and recognizing staff performance
  • Add real and measurable business value. The Firms various Lines of Business (LOB) continuously rely on the successful delivery of technology capabilities, utilized to grow our businesses, realize efficiencies, and meet control and regulatory requirements. Effective contributions are to be made towards the standardization of processes and procedures
  • Provide a stable and resilient operating environment. Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance. Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
  • Managing daily workflow, escalations, accountability, and ownership from technicians, inclusive of the Manager’s deliverables
  • Interfacing with leadership across GTI to ensure an improved productivity and drive to reduce expenses. The facilitation of future investment back into the Firm is dependent upon the continuous pursuit of gains in productivity and reductions to cost, as related to the operating environment
  • 5+ years' experience of managing a high performance operational team
  • Minimum of 3+ years' experience in a lead role in Remote Desktop Support environment
  • Strong professional written and verbal communications, able to clearly communicate across a variety of management levels

Associate Director, Desktop Architecture Resume Examples & Samples

  • Contribute to the development of roadmaps and participate in the standards process for data solutions while partnering with various technology domains to develop solution designs
  • Deliver comprehensive deployment designs and support plans to operations teams for running data solutions
  • Supply technology and products in the roadmap on schedule and with the highest quality
  • Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule realization, product development process adherence, and performance and budget targets are met
  • Provide last tier support for operations and support teams, including root cause analysis and preventative analysis
  • Minimum eight years of hands on experience in an IT environment with a minimum three years of experience managing and supporting ServiceNow projects
  • Bachelor’s degree in Computer Science or related field from an accredited college or university
  • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work; must be able to set goals and participate in strategic initiatives for a team and foster the development of high performance teams and interface with all levels of the organization
  • Ability to participate in development of resource plans and structures and influence organizational priorities
  • In depth knowledge of SCCM, Microsoft Deployment Technology (MDT/OSD), Windows Desktop Operating Systems (Win7/8/10); Virtualization (VMWare, Citrix UPM/AppSense), Microsoft Bitlocker, Microsoft Office Suite (2007, 2013 and/or 365), Browsers (IE,Chrome, Edge); Scripting technologies such as VBScript, PowerShell or AutoIT Script

Head of Server & Desktop Management Resume Examples & Samples

  • Proven experience in managing an Enterprise class Infrastructure consisting of Unix and Windows Virtualised Servers, SAN and end user deployment
  • Experience of managing a team of highly skilled and motivated individuals in a service provider/enterprise environment
  • Knowledge of data centre technologies and Disaster Recovery
  • Implementation of projects and a successful track record of managing large scale infrastructure deployments
  • Broad spectrum of technical aptitude within an Infrastructure arena of server and desktop communications

WPF / Desktop Developer Resume Examples & Samples

  • Understanding of MVVM design patterns
  • Working Knowledge with messaging based tools such as JSM
  • Banking experience is a must have however capital markets/ fixed income securities experience is the preferred candidate
  • Experience with memory management technology? What have you worked with?
  • Experience with object oriented programming ?
  • Experience with MVVM?
  • Messaging tools used? how did you consume them?

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • Configure and manage user personalization solutions, i.e. AppSense
  • Design and support images for HP Windows Embedded OS thin clients, used by both internal and external employees, accommodating for differences in departmental workflows
  • Manage small to large scale projects, designing software implementation solutions, formulating rollout strategies, and executing these work plans within the allotted timeframes and financial scopes
  • Conduct ongoing VMware technology assessments, research future products/updates and develop cost-effective recommendations for optimization efforts

Senior Desktop Virtualization Engineer Resume Examples & Samples

  • Lead implementation efforts and deliverables of enterprise wide VDI environments
  • Accountable for solving all technical aspects and operational delivery of VDI as a service
  • Develop and communicate the standards, patterns, reference architectures, and roadmaps across the organization through presentations, training and other appropriate means and forums
  • Evaluate vendor solutions and assist with the selection of vendor products and technologies
  • Provision virtual desktops using VMware vSphere and Citrix XenDesktop
  • Create and maintain VM templates and define image requirements
  • Architect, engineer, and secure Persistent and Non-persistent desktop images
  • Implementation of application virtualization and profile management technologies
  • Develop and maintain standard operating procedures for the VDI environments
  • Provide governance for troubleshooting complex system issues as necessary
  • Keep up leading changes in technology and evaluate for impact on strategic roadmaps and applicability for adoption/obsolescence
  • Hold all of these same accountabilities for other technical domains as assigned

Windows Desktop SME Resume Examples & Samples

  • Responsible for end user computing and cybersecurity solutions. This position will be and on and work alongside our Operations and Business Unit teams to understand and support the product customizations and solutions used by these teams
  • Enterprise computing, end user computing experience
  • Develop Standard Operating Procedures for End User support
  • Perform advanced engineering functions including; Group Policy Object engineering and testing, Active Directory and Citrix/VMWare VDI administration
  • Design and implementation SCCM, VMWare VDI and MS Office 365 administration
  • Engineer testing of hotfixes and patches to clients and hosts to minimize risk of unexpected issues and insure that the fix resolves the problem
  • Perform engineering tasks including; OS hardening analysis and testing, Antivirus and client HIPS/HIDS management
  • Endpoint device imaging and configuration
  • Client OS Platforms: Microsoft Windows 8.1 and 10
  • Working knowledge of networking protocols
  • Microsoft System Center Configuration Manager (SCCM)
  • Windows PowerShell scripting for purposes of automating tasks
  • Microsoft Active Directory Services
  • Group Policy Object Management
  • Infrastructure and End User Security

Desktop Tier Resume Examples & Samples

  • Provides 2nd-level customer support services for all computer, printer, and other peripheral devices
  • Experience with complex multi-vendor environment
  • Administers computers and users using Active Directory/Group Policies
  • Heavy workstation operating system experience
  • Deploys and administers antivirus software, security patches, and system updates
  • Logs comments for all service requests, incidents and change orders performed
  • Configures and images PC systems and provides responsive delivery to customers
  • Responsible for the repair of Intel based Desktop PC's running various versions of Microsoft Windows from the following Vendors but not limited to IBM, Dell, HP, Compaq, Toshiba and etc
  • Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance
  • Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs/services performed
  • Comprehensive knowledge and expertise in MS Office products
  • A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity
  • Installing /uninstalling software (TCP/IP, DNS, DHCP, WINS)
  • Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers
  • Promotes adherence to standardized IT processes, strategic principles, and architectural standards
  • Actively shares knowledge with other IT members and improves the tools and processes used by department personnel
  • Moves, adds, and makes changes for equipment and software deployment
  • Experiencing in Microsoft SCCM administration required
  • Performs other functions as assigned and actively participates in special projects as assigned
  • Minimum of 2-3 years equivalent work experience as a technician
  • Must posses strong attention to detail
  • Professional demeanor is a necessity
  • Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user
  • Strong documentation skills from issue to resolution
  • Excellent communication skills both verbally and written are critical
  • Experience supporting Microsoft Operating Systems in an Enterprise, Windows 7 experience preferred
  • Experience supporting Microsoft Office in an Enterprise, Office 2010 experience preferred
  • Experience with PC device support in an enterprise environment
  • Experience with Active Directory User and Computers
  • PC hardware and peripheral troubleshooting experience
  • PC application support and troubleshooting experience
  • Proven customer service and communication skills (phone, written and in person)

Senior Desktop / Junior Systems Admin Resume Examples & Samples

  • Imaging and troubleshooting of Microsoft Windows (7/10)
  • Troubleshoot a wide variety of systems and applications
  • Utilization of AD and Group Policy for user and device management
  • Monitors helpdesk queue and uses it to track incident status and resolution
  • Maintain system inventory
  • Other tasks as assigned

Analyst, Desktop Resume Examples & Samples

  • Function as internal customer service contact for IT organization via walk ups, ticketing system and phone support
  • Install, configure, support, and maintain computers using Windows XP, Windows 7, Windows 10, and Mac OSX, and mobile devices using Apple iOS, Android, and Windows Mobile operating systems
  • PC, laptop, and printer hardware maintenance, troubleshooting and repair
  • Ensures correct placement of all new PC’s and other technology and assists staff members in any type of facility relocation and network changes, including PC and Telephone relocations
  • Enters and tracks support calls and walk ups in the help desk trouble ticketing system
  • Ability to work in a high-pressure environment
  • Ability to maintain a professional appearance and conduct oneself in a respectable, responsible, courteous manner
  • Bachelor's degree in Computer Science or equivalent from four-year college or accredited technical school; or 1 to 3 years related experience and/or training; or equivalent combination of education and experience
  • 2 to 3 years of Customer Service skills preferred
  • Minimum A+ or Net+ or one higher technical certification
  • Technical understanding of the Internet, URLs, and email. Experience with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, networking and Voice over IP

Desktop Deployment Technician Resume Examples & Samples

  • Working knowledge of internet, PC computing, installations, networking concepts and equipment operations
  • Ability to anticipate tasks, organize and prioritize assignments
  • Ability to travel between sites, if needed
  • Provides hospitable customer service
  • Well-developed verbal and written communication skills

Desktop Installer TS / SCI With Poly Resume Examples & Samples

  • TS/SCI with Poly required
  • ESMT,SRS (Remedy) and GENESIS
  • Microsoft Excel, Microsoft Word, Microsoft PowerPoint
  • Macros Editing program,Pivot Table, Scheduling Tool
  • Must take and pass a drug test, background check and DOT physical

Desktop Service Engineers Resume Examples & Samples

  • Must demonstrate superior knowledge of desktop environments, including Microsoft technologies, hardware, mobility, connectivity, enterprise management systems, etc
  • Must be proficient in researching technical issues and creating documentation
  • Must pro-actively seek to improve the desktop processes by interacting with the Team Lead, Manager and team members - Expected to support Field Technicians as Level III or IV for problem management and resolution
  • Must be willing to accept projects on short notice, and complete them in an accurate and timely manner
  • Expected to work with ad-hoc projects 60% to 100% of time
  • Team Work Environment – must work with other/remote Desktop Engineers and Towers
  • Will attend team and other group meetings, aggressively following up on Action Items
  • Must have excellent communication skills, oral and written
  • Must have excellent analytical skills and persistence in researching solutions
  • Must remain current with emerging Desktop technologies
  • Extensive Project Work: expected to be innovative, offer client transformative concepts, manage major upgrades and client initiatives. Must demonstrate attention for client’s and CGI’s financial constraints. Must be innovative and pro-active for new technology implementation
  • Credentials should present several years of desktop engineering experience, as well as high-level technical experience and expertise
  • SCCM 2012 (SMS 2003 acceptable if experience is current and consistent)
  • Active Directory and basic understanding of FSMOs (Flexible Single Masters of Operation)
  • Systems Management (Altiris, SCCM/SMS) - Airwatch
  • Networking – strong working knowledge of networking concepts, with recent experience, includes TCP/IP, DNS, DHCP, basic network protocols and port configuration, print queues and servers, etc
  • Hardware experience: PCs, MAC/Apple, smartphones, tablets
  • Endpoint Security, Monitoring & Remediation techniques
  • Heavy MS Windows experience and knowledge (SME) required – experience with iOS/Apple products desirable
  • Must understand the Windows Registry thoroughly
  • Must work proactively and closely, with other engineers and technical towers, onsite and remote
  • Must have 10 years of supporting outsourced clients larger than 1000 end users
  • Must be able to manage workflow for daily tasks, as well as heavy schedule of project work
  • Must have Excellent professional presentation, excellent communication and documentation skills
  • Must be able to work with established processes and policies
  • Must be able to interact with other technical towers on a level commensurate with those skillsets
  • Must be able to interact with Client and CGI Management professionally
  • Must be able to produce detailed reports to client on all assigned projects

Senior Desktop Virtualization Engineer Resume Examples & Samples

  • Creating technical standards for End User Computing (EUC)
  • Deploying desktop operating systems (Windows 7 and Windows 10)
  • Management and configuration of IE-11 and MS Edge browsers
  • Managing desktop group policy
  • Remediating desktop vulnerabilities
  • Mentor to others in EUC Department (Service Desk Reps, Systems Engineers I and II)
  • 4 years of advanced troubleshooting / root cause analysis
  • 4 years of desktop security
  • 3 years of project management

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

  • Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, or technical training
  • 10+ years of related systems engineering experience
  • Demonstrated experience with VMware products and technologies (vSphere, vSAN for Horizon, Horizon, ThinApp, App Volumes)
  • Experience managing and securing Microsoft Windows Server
  • Experience with Windows Failover Clustering environment
  • Understanding of the user logon process in VDI and Windows experience with configuration and management of user profiles in a hosted Shared and non-persistent VDI environment
  • Experience integrating and supporting Microsoft Windows 7 & 10 in a VDI environment
  • Experience managing and maintaining hypervisor hosts in support of VDI
  • Demonstrated understanding of block and file-based storage system concepts
  • Prior experience with storage-area-network based replication products and technologies
  • Prior experience deploying backup and recovery products
  • Demonstrated understanding of layer 2/3 networking technologies and concepts
  • Demonstrated understanding of storage-area-network products and technologies. Demonstrated understanding of backup, recovery, and replication technologies for virtualized environments
  • Prior experience creating documentation for server virtualization environments
  • Demonstrated ability to interact with customers and external teams to gather critical project information
  • Experience with Application Delivery Controller (ADC) and Global and Server Load Balancing in support of VDI environments
  • Experience maintaining Virtual windows servers in production environment
  • Experience using PowerShell scripting to manage Windows Servers and applications
  • VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and/or Desktop and Mobility (DTM) are desired

IT Infrastructure Engineer, Desktop Resume Examples & Samples

  • Troubleshooting and resolving hardware, software and systems based issues
  • Providing excellent user experience by supporting clients in the use of their equipment and corporate systems
  • Providing email, IM, telephone and remote support for users
  • Responding to all issues ensuring that Case SLA’s are met and targets maintained
  • Listen to our internal customers and understand and respond positively to their requests
  • Managing internal regional IT projects
  • Interact effectively as a team member and work collaboratively with other departments
  • Adapt to changing assignments and multiple priorities
  • Manage multiple tasks and successfully meet deadlines
  • Fluent in English both verbal and written
  • Good technical understanding of business process supporting systems
  • Able to work under pressure and still maintain an excellent level of service
  • Bachelor degree in an IT discipline is preferable, or commensurate experience working in an IT environment
  • Qualified in an Engineering or IT discipline
  • High general IT knowledge
  • Experience in a Support Role is essential
  • 3 years + experience in a Software, Engineering or IT discipline
  • Experience of using Windows OS, MS Server Exchange, MS Desktop and MS Office
  • Experience in networking installation and maintenance
  • Working knowledge or skill development in one or more of the following: Python, Ruby/Rails, Powershell, Bash
  • Mobility - 10% of travel time required

Senior Wintel Desktop Virtualization Engineer Resume Examples & Samples

  • Engineer the core desktop platform and supporting infrastructure in line with our key objectives of Automation and Virtual Desktop
  • Research options providing functional and technical written evaluations of products and operating system upgrades and patches