Desktop Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the desktop job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Turcotte

Remington

Turcotte

88927 Amparo Crest

Los Angeles

+1 (555) 567 0218

88927 Amparo Crest

Los Angeles

Phone

p +1 (555) 567 0218

Experience Experience

Houston, TX

Desktop Systems Analyst

Houston, TX

Emmerich and Sons

Houston, TX

Desktop Systems Analyst

6)Oversee file management on centralized resource (i.e. File Servers, Virtualization Server, ERP Server, and Application Server) or on individual workstations
4)Installs and Configures and Maintain Local Area Network Equipment, and Workstations
20)Provide First Level Support for MRP/ERP System
Abides by and demonstrates the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis
7)Design, code, test, analyze, document and implement new application and make changes to existing applications written in VB.NET or ASP.NET
Assists supervisor in supporting complex software issues, technical issues, and hardware problems relating to the computer and desktop
Researches/resolves/responds to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards

Philadelphia, PA

Virtual Desktop Infrastructure Engineer

Philadelphia, PA

Steuber Group

Philadelphia, PA

Virtual Desktop Infrastructure Engineer

Participates as an infrastructure engineering representative on engineering teams for the design; development; implementation and/or integration of desktop virtualization environments
Perform periodic performance reporting to support capacity planning
Design and support images for HP Windows Embedded OS thin clients, used by both internal and external employees, accommodating for differences in departmental workflows
Participates as an infrastructure engineering representative on engineering teams for the design development; implementation and/or integration of desktop virtualization environments
Develop and present recommended infrastructure changes for the physical and virtual PC environments to the Change Control Advisory Board. This include implementation, testing and back-out white pages, complete with disaster recovery proposal(s)
Manage small to large scale projects, designing software implementation solutions, formulating rollout strategies, and executing these work plans within the allotted timeframes and financial scopes
Perform in a team environment with other Systems Administrators to provide overall operations and maintenance for the Enterprise and DMZ environment

present

Philadelphia, PA

Desktop Team Lead

Philadelphia, PA

Nolan and Sons

present

Philadelphia, PA

Desktop Team Lead

present

Workwith the Manager, Client Services and Support to manage off-hour support andprojects (i.e. moves, projects, emergencies, etc.)
Managehardware inventory for location and provide monthly reports
Manageemployee time sheets and time management/projects in Clarity
Manage escalations
Providetechnical guidance for the desktop team
Manage pool of loaner Laptops, iPhone, iPad and other devices
Coordinate and document monthly coaching to support the development of technicians

Education Education

Bachelor’s Degree in Computer Science

University of California, San Diego

Bachelor’s Degree in Computer Science

Skills Skills

The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis
Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem
Excellent planning/time management skills; ability to prioritize tasks effectively
Proficient with a variety of domain and email account administration tools and standard corporate email security policies
Proven strong oral/written communication and customer interface skills
Basic understanding of programming, relational database, and client-server concepts
Providing excellent customer service with minimal supervision
Able to work effectively with all levels of IT support structure, to include assisting in the skills development and mentoring of Tier 1 Agents
Ability to communicate effectively with all levels of personnel across multiple organizational boundaries
Experience working in a fast-paced, high volume work environment

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Senior Desktop Tier Engineer Lead Resume Examples & Samples

3rd levelexpert knowledge of Virtual Platform, Windows Desktop Operating Systems and Active Directory
Problem management (RCA & driving remediation efforts) for complicated desktop issues. In depth research required
Develop automation tools to remediate incidents and problems
Lead in the design, develop and own key components for Tools and Automation
Define the requirements of new Tools and features
Develop flexible, reusable code that can be used within the team and partners
Identify gaps and opportunities to resolve incidents and prevent them through detailed analysis of multiple data sources. Development and trend analysis
Establishing and maintaining standards for desktop expected state
High-level understanding technology as it pertains to an enterprise
Minimum of 10 years’ experience on the Microsoft Windows Desktop and Server platform
Expert skills, knowledge & troubleshooting with MS Windows XP/7/2003/2008
JavaScript, C# and .Net expertise and significant experience
Excellent design, programming, and debugging skills
Scripting ability with PowerShell, VBScript, registry hacking and automated deployment techniques
Experience developing large, sophisticated software systems
Familiarity with both Agile and plan-driven development processes
Ability to work in a fast-paced and sometimes stressful environment
Experience producing business relevant presentations and technical oriented writing is mandatory. Candidates must submit samples of writing and presentations
SQL and web automation skills
SQL data mining skills
Kerberos authentication in Enterprise
Sound understanding ofnetworking protocols (TCP/IP, DNS, WINS)
BS or higher in Computer Science, Engineering

Senior Desktop Tier / Engineer Lead Resume Examples & Samples

3rd level Problem management requiring expert knowledge of Windows desktop operating systems, AD, Sysinternals, performance monitor, and application troubleshooting
Technical writing/documentation, reporting and training support groups within CTS
Minimum of 10+ years experience with Advanced troubleshooting in MS Windows XP/7
Advanced skills and knowledge with Sysinternals Suite toolset, analysis and execution
Minimum 5+ years advanced experience with application troubleshooting
Minimum 5+ years advanced experience with Windows client performance & monitoring analysis toolsets
Advanced Automation and Reporting Experience
Must be able to take charge and drive solutions during high profile incidents leading teams (technical and non-technical) through effective and efficient incident resolution
Ability to work in a fast-paced and challoenging environment
Ability to work well with customers within the business units
Flexible working hours to accommodate critical activity essential
Team player that is willing to take recommendations from other members of the team and hold other members of the team accountable
Need to be able to multi-task and use time effectively
Virtualization experience within global blue chip organization
MS Exchange
Storage architecture
Sound understanding of networking protocols (TCP/IP, DNS, WINS)
Proficiency in C and/or C++

Global Desktop Lead Developer CPA / CMA Resume Examples & Samples

Deep Excel and Access
Solid programming skills in a Microsoft environment (C#, VC or VB)
Close work with Finance users in Financial Control, Product Control and Regulatory Reporting functions
Projects in a complex environment
Small teams with tight deadlines
Rapid/iterative development
5 or more years of post graduation software development
Bachelor’s degree in a technical subject
Capital markets, investment banking or closely related financial services experience
Own all IT supported Excel & Access applications globally
Build new solutions and enhance existing ones as required by ongoing projects
Work with the Run The Bank team to transition support for these applications to a service delivery organization
Work to consolidate applications where possible
Identify and decommission unused applications
Improve the general control environment around relevant systems

Head of Desktop Resume Examples & Samples

Responsible for operations of 22,000 desktop instances throughout Credit Suisse EMEA. This consists of 16,000 physicals desktops & the associated technology (patching, improvements, etc); a growing footprint of 6,000 virtual desktops throughout the world including exclusive thin-client working in one of our key Poland locations
Line manager of 15+ Poland based staff with opportunity for growing and developing the team
Lead interface between Operations & Engineering – ensuring solutions are built for purpose and can be operated efficiently
Significant interaction with Credit Suisse clients – your team will be involved in working with clients to understand their needs & recommend solution
Credit Suisse is investing in new methods to allow our staff to work remotely while maintaining our strong security focus – the role will allow you to blend traditional technologies with new mobile strategies
Minimum 10 years overall IT and infrastructure experience. Desktop platform expertise is desired
Consistently sets new standard for outstanding customer service
An extreme high bar for success and a continuous improvement mindset
Ability to quickly get to the facts and to identify the root cause of problems across disciplin
Avid consumer of technology and possess a thorough understanding of the value of technology
Risk minded and aware; able to manage risk in balance with capability and quality

Desktop Production Specialist Resume Examples & Samples

Undergraduate degree in any discipline
3 – 5 years of Document Production experience in a similar environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint) for document production
Practical knowledge of Adobe Acrobat, and mapping software (MapInfo Professional) for slide production
Effective time-management skills to prioritize and provide high quality products and service
Scanning and technical skills required
Exceptional multi-tasking skills
Ability to self-motivate and work well within a team setting
Ability to adapt and respond to challenges, deadlines, emergencies, and a rapidly changing work environment
Able to work flex hours including weekend work and overtime as necessary

Desktop Supporttech Ops Analyst Resume Examples & Samples

Production support to include problems resolution, technology moves, new users configuration, hardware, build and operate functions, operating systems, application support, desktops/laptops roll-outs, id administration, etc
Minimum 3+ years experience in desktop support
Comfortable in dealing with clients over the phone and 1:1, especially in critical situations

Macintosh Desktop Supervisor Resume Examples & Samples

5+ years of relevant professional experience in a large scale multi-platform Macintosh/Windows client server environment
Proficiency with installation and troubleshooting of Macintosh desktop/Laptops and peripherals
Thorough knowledge and understanding of Macintosh OS (10.7, 10.8, 10.9) and Windows Desktop Operating Systems required, Parallels, Adobe (Cloud) application suite, Filemaker, Apple Apps, ProTools, Outlook 2011 and Entourage in exchange environment
Experience in the creation, testing and deployment of Macintosh application packaging using Filewave
Experience in setup of PDA devices ( iPHONE, BB, Android etc.)
Thorough knowledge and understanding of Network concepts
Strong supervisory, customer service and technical skills
Bachelor's Degree and Apple/Windows Certification(s)
Microsoft Windows Installer (.msi) experience
Macintosh server administration and support experience
Vendor management skills

Senior Specialist Desktop Infrastructure Resume Examples & Samples

Design, develop, and maintain the global client Windows image for Workplace, Warehouse, and Retail using multiple devices (Tablets, POS, Notebooks, Workstations)
Manage image delivery with SCCM, MDT, PXE, as well as virtual environments such as Citrix XenDesktop, VMWare
Ensure image application compliance by incorporating Microsoft and 3rd party applications and updates at image delivery time
Manage, maintain, and update SCCM task sequences
Design, support, and deliver OS upgrade and migration tools such as USMT to the global Service Desk and global support teams
Create scripts using PowerShell, VB, as needed for the image design and delivery process
Provide 3rd Level support in regards to OS, and application delivery
Microsoft System Center Configuration Manager (SCCM 2012) in regards to OSD
Excellent communication, organization and interpersonal skills
Broad technical knowledge of infrastructure technologies (network, server, backups, data center, applications, client)
Experience with server technologies and system configuration management tools and processes
Excellent troubleshooting and analytical skills
Good working knowledge of ITIL
Ability to work and manage vendors to request service and or work through defective product issues
Ability to handle multiple tasks and deadlines with minimal supervision
An attitude and commitment to being an active participant in our vision of the IT workplace of the future
SCCM 2012 knowledge
Scripting skills (Powershell, Visual Basic, Batch)
Basic software packaging skills
Excellent knowledge in Operating System technologies
Excellent knowledge in MSI technology
Very good analytic and troubleshooting skills
MAC knowledge is a plus
Expert leadership within project teams
Ability to understand and analyse complex technical problems and develop workable solutions
Very good communications skills, both verbal and written
Very good knowledge of the application deployment life cycle with strong analytical and social skills and with the ability to view issues from a business perspective
Very good in English both written and spoken
Ability to work independently with minimal support and direction from supervisor
Knowledge of SharePoint from a client/end-user perspective
Excellent team player
Innovation mind-set and focus on end-user satisfaction
Minimum 3 years relevant work experience

Supervisor, Desktop Deployment Resume Examples & Samples

Supervise a staff of approximately 10+ desktop analysts located at multiple AGT sites
Ensure that customers receive appropriate and timely communications
Handle complex problems associated with production support across multiple AGT service areas
Analyze and recommend system improvements
Provide resource planning and workload scheduling

Desktop Application Developer Resume Examples & Samples

Develops new programming applications and provides maintenance of old application
Creates and maintains database objects (SQL queries and stored procedures) in support of application development
Create scripts and programs to automate data conversions between different databases and different versions of same databases
Provides support for design, development and implementation of application development projects
Troubleshoots and debugs system inefficiencies
Analyzes databases for performance, growth and scalability
Assists in maintaining databases accuracy and stability
Codes, monitors and tunes database objects for optimal performance
Knowledge of PC architecture and operations, operating systems, networking database management and development, as well as high level of programming knowledge
Knowledge of the various stages of the software development life cycle, definition of solution architecture, detailed design, solution development, testing and deployment
Knowledge and solid understanding of object oriented analysis, design and programming
Ability to work with a sense of urgency to meet deadlines and address competing priorities
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Effective written, listening and verbal communication skills
Effective problem solving and organizational skills
Minimum of 3 – 5 years of experience of SQL Server, Web-API, angular development, entity framework, MVC, MVVM, ASP.NET, C#.Net, Web Services and HTML in a desktop application development role required
Experience in financial services or asset management industry preferred

Laptop Desktop Encryption Escalation Engineer Resume Examples & Samples

Implementing customer changes across all technologies
Working changes based on standard service measures
Providing technical training to other members of HP ESS MSS AMS SOC
Attending technical training to retain skill levels across the HP ESS MSS AMS SOC Portfolio
Specialize and be a focal point for at least 3 products from the portfolio
Mentor junior members of the team
Troubleshooting change implementation problems
Documenting customer infrastructure and configuration
Liaise with vendors to support client devices and environments
Excellent communication skills with the ability to articulate clearly in writing and verbally
Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may resolve complex business issues
Engages team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met
Confident and eager to take on additional more complex tasks
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Has the knowledge and confidence to act as point of expertise and trusted advisor for peers and customers alike
Understand and utilize Information Technology Information Library (ITIL)
Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
The Managed Security Services (MSS) Laptop Desktop Encryption (LDE) Engineer will be responsible for helping to develop and maintain the overall service delivered by the MSS team to the clients, ensuring the services delivered meet the client requirements, support the overall MSS business plan and are cost effective, ensuring HP is meeting is contractual objectives
Responsible for building and maintaining the services (systems) that will be delivered as part of the overall MSS group services
The MSS LDE team member will work with the service delivery teams, peers and clients to ensure information and services implemented and delivered are operating smoothly, so that any queries and issues are dealt with effectively and promptly
Work with Project Managers to Implement LDE solution and perform upgrades - Work closely with various teams to support steady state/production
Responsibility for maintaining and ensuring standard solutions are implemented and delivered according to Global Portfolio direction
3 Years IT experience Excellent Documentation Skills
Self-motivated Working knowledge of Network and/or Security Technologies - - Experience in a Support Environment
Experience of working within a team environment
Experience in Change Control Delivery
Working knowledge of Checkpoint products
Working knowledge of IDS/IPS, VPN Technologies, Authentication Software,
Ability to train peers on solutions
Ability to lead technical action plans
Lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions
Experience with Pointsec (Checkpoint), McAfee, Symantec, and BitLocker

Laptop Desktop Encryption Escalation Engineer Resume Examples & Samples

Evaluate unique or complex installations or configurations and make recommendations for resolution. Review and may
5-7 years experience in relevant technologies of Pointsec (Checkpoint), McAfee, Symantec, and
3 Technical Industry Standard Certifications in Security and/or Network
3 Years IT experience

Desktop & Tablets Process Engineer Resume Examples & Samples

Typically Bachelor's degree or Master's degree in a computer engineering related field (i.e. CS,CIS, MIS, IT, etc.) completed
Experience providing database reports based on a variety of business requests
Experience in database administration a plus
Technical experience supporting Microsoft Window operating systems, Microsoft Office and Internet Explorer and Chrome web browsers
Experience in device management services, solutions and technologies in an enterprise environment a plus
Experience in general project management
Experience in customer/vendor management and processes
Experience organizing teams and assigning and tracking tasks
Experience supporting Microsoft Windows 7 &8 operating systems
Understanding of SQL commands and reporting tools such as Toad, SQL Developer, etc
Strong organization skills and ability to plan, schedule, work independently and as part of a team
Good verbal and written communication skills; ability to work effectively in a team
Strong Microsoft Excel and/or Microsoft Access experience. Macro programming a plus
Ability to work with a geographically dispersed development teams
Strong written English communication skills both written and verbal
Skills in managing desktops, laptops, and tablets a plus
Skills creating presentations and communications a plus

Desktop Resume Examples & Samples

Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment
Performs basic computer hardware and software installations
Processes timely and accurate information to ensure compliance with warranty requirements of vendors
Ability to travel and a valid driver’s license with a satisfactory driving record
May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred
Wireless networking experience preferred; POS, retail network or fiber optic cabling experience a plus

Desktop Associate Resume Examples & Samples

Serves as company liaison with customer on administrative and technical matters
Installs and supports both hardware and software components for user groups
Evaluate system configuration and software to ensure effective use of hardware resources

Desktop Production Specialist Resume Examples & Samples

At least 1 year of document Production experience in a similar environment
Intermediate to advanced level practical knowledge of InDesign, Adobe Photoshop, Illustrator and Acrobat
Good proficiency in Microsoft Office (Word, Excel, PowerPoint) for document production
Strong attention to detail and excellent organization and time management skills
Ability to make educated recommendation on most appropriate layout, design and formatting

Desktop Systems Technician Resume Examples & Samples

Provide excellent customer service through direct interactions with users
Own all operational support of several technologies
Dynamically shift focus to other operational areas from time-to-time as needed
Escalate occasionally to the Infrastructure Engineering team when timeliness is needed or the issue requires additional skills
Collaborate often with the Infrastructure Engineering team for continuous alignment, including operational issues, and solution changes or deployment
Provide input to the Infrastructure Engineering team to drive solutions that meet business needs and optimize operations
Mechanize the support process through the creation, documentation, and sharing of procedures
Unify global operations and communication through collaboration with remote sites and proactive communication
Update and leverage centralized information management systems (e.g., CMDB, ticket systems, standard procedures, etc.)
Receive all incoming incidents, tasks, questions and other issues submitted via phone, email, walk-in, ticket, etc. and enter into the standard IT tracking system
Engage users within a reasonable time when they contact IT and present a professional image of IT by demonstrating a constructive and helpful demeanor in all situations
Triage all incoming issues as they arrive to identify and handle high priority, high impact issues that need immediate attention
Troubleshoot issues to identify root cause
Directly resolve incidents and tasks that are within scope and expertise for the Service Desk
Escalate issues to IT peers or others as needed, providing documentation of all steps completed and insight about the issue to minimize resolution time by reducing re-work
Complete work in accordance with appropriate procedures and standards, when available
Communicate service issues and status to stakeholders, including end users following standard communication procedures, IT peers, and Service Desk team members off-site
Complete recurring and scheduled tasks as agreed among the IT Infrastructure Operations team
Maintain accurate inventory and consistent configurations
Strictly adhere to all security or compliance-related requirements
Identify and escalate all security vulnerabilities or other business risks
Use judgment when procedures and standards are not available
Meet goals for first call resolution, customer satisfaction, timeliness, ticket backlog, etc
Drive for efficiency in personal performance and IT overall by making changes and providing feedback
Document processes and update the knowledge base regularly to ensure the best solutions and consistent results are possible, including delivering service to users, using services and administering services
Ability to sustain fast pace while context-switching in response to a wide variety of issues
Build and maintain relationships with a wide variety of users and executives
Customer orientation (e.g., service skill, follow-through)
Incident management (e.g., restore service immediately with work-arounds, communicating and acting according to urgency and process)
Effective communication to and coordination with users, global users and peers
Operational expertise in subject-matter technologies while capable of operating nearly all IT services with procedures
Troubleshooting issues of a technical nature
Process adherence (e.g., access control approvals, inventory replenishment, update CMDB)
Process engineering to design workflows
Embody the IT Infrastructure team shared values and common behaviors
Strive for highest quality, but achieve an optimal balance between timing, cost and features
Complete work in accordance with standards
Collaborate effectively with peers, contributing and listening/following appropriately
Proactively identify issues and opportunities that meet the needs of the business
Resilient through change, such as group direction changes and business cycles
Seek out new technologies, methods, and personal skills
Review personal performance regularly with manager to align on feedback and revise goals as needed
Continuously improve the environment, including the surrounding ecosystem
University degree (preferably in Computer Science) or 1 year of relevant work experience
Success working in a fast-paced, team-oriented, collaborative environment
CompTIA, Microsoft, Apple, Cisco or similar certifications are a plus
Knowledge of specific technical products and services in use at TaylorMade
Knowledge of the ITIL framework or similar models for IT workflow
Knowledge of DevOps culture, methodologies and technologies is a plus
Knowledge of applicable data privacy laws and practices is a plus

Desktop Deployment Analyst Resume Examples & Samples

Troubleshooting application installs
Performing manual application installs
Collaborating with other AGT teams to fulfill customer needs in a timely manner
Assess, implement and document software solutions to automate tasks
Exhibits regular, reliable, punctual and predictable attendance

Desktop Team Lead Resume Examples & Samples

Responsiblefor a team of 5 resources
Determineworkload, delegate assignments, work with the Manager, Client Services topromote career development, and evaluate performance, skill growth, competencygrowth, and assist with performance goals
Workwith the Manager, Client Services and Support to manage off-hour support andprojects (i.e. moves, projects, emergencies, etc.)
Managethe call volume for the Client Services and Support team to ensure that troubletickets are being resolved on a timely basis
Providetechnical guidance for the desktop team
Performbreakfix/end-user desktop support to users in multiple locations and providesecond- level support to the divisional community for software, hardware, andvarious infrastructure related issues
Manageall installs and configurations of printers and desktop deployment
Managehardware inventory for location and provide monthly reports
Monitorand maintain problem status/resolution information in Service Now
Manageemployee time sheets and time management/projects in Clarity
Undergraduate degree in a computer science or related field and/or equivalent work experience, required
Minimum five (5) years Desktop and PC Support experience working in large corporate environment
Minimum two (2) years Senior Support Technician or Supervisory working in large corporate environment
Experience with current technology includes
Active Directory Management
Service Now or Ticketing Software experience
Demonstrated ability to reasonably estimate technical work effort for each team member as it relates to projects and work volume
Excellent leadership and coaching skills
Outstanding interpersonal skills with demonstrated ability to communicate effectively and influence at all levels of the organization

Principal Engineer, Desktop Infrastructure Resume Examples & Samples

System Engineering & Implementation
Establish global standards for workstation hardware, operating systems and core applications
Architect, communicate and implement changes to the global workstation infrastructure
Develop workstation performance reporting and metrics to provide a cohesive view into the current status of the environment
Evaluate and document recommendations on new hardware, operating systems and applications
Engineer scalable workstation management and delivery solutions
Represent the core team in meetings regarding future technologies and go-forward initiatives that affect the workstation environment
IT Operations Support
Maintain global standards for client hardware and operating systems
OS patch maintenance, Software updates in accordance to business standards
Participate in the daily production meeting to report the status of production system
Participate in the change control, production acceptance and event management processes
Participate in the development of operational procedures and policies
Manage outages, identify root cause and resolve 3rd level desktop issues within defined service levels
Work with application specific support (including vendors) to resolve root level issues
Manage after hours and on-call support
Manage departmental service request
Develop and maintain project plans for mid-size to enterprise wide desktop projects
Provide oral and written status reports to IT management and customers
Industry best practices and standards for securing and managing client endpoints
Workstation management procedures including patch management approach, OS imaging guidelines, image blueprint creation, user experience improvements, workstation auditing and license metering
ITIL and Change Control processes
Familiarity of standards and trends relative to the desktop/laptop user experience
Conduct research into emerging technologies and trends, standards and products to make business case recommendations
Excellent communication skills – verbal, written, and presentation. Ability to understand and explain workstation engineering strategies and effectively correlate steps and processes to achieve expected results
Critical thinking and analytical problem solving skills – able to resolve problems, examine opportunities for process improvements and formulate an implementation approach. Solid understanding of the capabilities and limitations of technology, especially in their usage for supporting business processes
Inspire, collaborate and effectively implement self-directed teams within the group and IT
Prioritize and execute tasks in a high-pressure environment
Write reports that contain solid findings and recommendations that are user friendly and easily consumed by senior leadership
Solve problems quickly and automate processes

Mirage Desktop Team Lead Resume Examples & Samples

Lead the Mirage Desktop team in all aspects of technical leadership, people-management, and software development process
Take initiative to improve products, tools, and processes
Research and suggest new technologies to be used
Deliver features quickly and in high quality
Bachelor in Computer Science from a well-established university, or an IDF technological unit graduate, or strong relevant practical experience
In-depth knowledge of Windows internals (not necessarily with kernel/drivers)
Hands on knowledge and experience with reverse engineering projects and tools a strong advantage
Strong knowledge and experience with debugging tools a must
At least 5 years of experience developing Windows-based software in the industry
Proficient in C#, C/C++. Knowledge in other programming languages a strong advantage
At least 2 years of experience as a team lead of a software development team
Proven leadership qualities
A strong understanding of the software development process with an excellent track record in troubleshooting and diagnostics. Must also be able to actively contribute to design and architecture discussions
Prior success in and enthusiasm for a fast-paced environment with aggressive development cycles is critical
Experience in working with Agile, TDD, Extreme programming methods a strong advantage
Great team player with excellent interpersonal skills
Motivated to drive tasks to completion and take ownership of projects
Love to learn and share knowledge

Desktop Deployment Coordinator Resume Examples & Samples

Excellent vendor coordination skills
Demonstrated capabilities in Planning, Project Management and Technology Operations
Strong customer support and delivery orientation
Strong communication skills. Capable of influencing others, builds relationships easily and is comfortable working in a collaborative team environment
Candidate must be comfortable with escalation and transparency
Strong analytical skills, prioritization, and decision-making skills
Ability to travel to US Regional Offices as required
Qualifications/Experience (Required)

Desktop Build Engineer Resume Examples & Samples

Setting up PCs and new hardware
Installing the operating system on to PCs
Installing software on to PCs
Deploying iPhones to staff
Setting up new hardware accessories like keyboard, mice, headsets
Moving staff and IT equipment between desks
Managing the stock of a swing and loan laptops
Basic IT support

Associate Desktop Adminstrator Resume Examples & Samples

Assisting in determining overall strategy for enterprise desktop infrastructure
Act as a customer advocate to ensure the desktop maintains high performance and ease of use
Administer backend servers used to manage desktop administration systems
Generate action plans for addressing inactive clients and reporting inaccuracies
Create custom reports for tracking IT security issues and compliance status
Repackaged application for SCCM deployment
3rd tier desktop support

Desktop Coordinator Resume Examples & Samples

Under direct supervision maintains service level agreements in accordance with Company and Departmental processes in all pre-design cost estimate/development environments and serves as day to day direct support of inbound volume of activity as well as external customer facing orders
Serves as coordinating liaison for internal and external business groups including construction, design, accounts payable and others to support TWC network design implementation and construction projects
Review design considerations for both short and long term profitability in both an analytical and spatial format
Prepares charts, graphs, sketches, and SOW documents in various formats. Build, run and maintain reporting extractions from commercial applications such as salesforce and internal proprietary tools
Draw accurate routing conclusions that reflect cost estimate for the availability request
Perform other duties or responsibilities as required or assigned

Fixed Income Desktop Developer Resume Examples & Samples

The development of the CAL Curves platform
Consolidation and documentation of the applications in order to standardise the suite and reduce duplication
Implementation of IT best practices (relating to user access controls, developer access to production data, data segregation and management etc..)
Provision of level 3 support for the applications
Development of and execution of a strategic roadmap for the application set to attrition tactical solutions through migration of functionality to strategic platforms or projects
Excellent Excel based development skills acquired in the financial industry and ideally in Fixed Income (5+ years)
Experience with using financial mathematics libraries from within such applications
Mathematical understanding of a range of financial products including Bonds, Interest Rate Swaps, Interest Rate Futures, Discounting curves
Experience in the front-to-back Fixed Income business process and trade lifecycle in order to be able to take a holistic view of a problem while designing a solution
Excellent spoken english and the ability to have a professional dialog with a trader
A self-starting attitude and the ability to take ownership of requirements front start to finish
The ability to work in both agile and structured methodologies where required
The ability to work effectively in a team, as well as with end-users based in remote locations

Desktop Application Developer Resume Examples & Samples

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2-5 years of experience in developing desktop applications on .Net technology stack using C# as a programming language and WPF as a technology framework
Good understanding of building desktop application components using XAML
Hands on experience of working in a multithreaded environment, understands how to keep the UI responsive enough
Sound debugging skills
Inter process communication fundamentals
Some level of web application development experience
WCF Services
Awareness of tools for code and memory optimization, dump analysis etc

MAC Desktop Application Developer Resume Examples & Samples

Designing and implementing an intuitive user interface to help Garmin’s worldwide aviation customers keep their avionics up to date
Supporting a wide range of devices used by customers with diverse needs
Working with Cocoa and Objective-C to build an application that feels at home on the Mac
Collaborating with the developers of our web and Windows applications to establish a cohesive user experience across multiple platforms
Developing a thorough testbed and responding to customer issues to ensure a high level of quality

Desktop Platform Performance & Efficiency Specialist Resume Examples & Samples

5+ years of in-depth knowledge and experience with Windows Operating Systems including Windows 7, Windows 8.1, Server 2008, 2012 R2 in an Enterprise Environment
In depth knowledge of TCP/IP networking including local and global data networks
Working knowledge of common Microsoft tools and products, including Microsoft Active Directory
Working knowledge of Citrix toolsets including XenDesktop
Extensive experience with automated performance tools
Ability to create complex test scripts, analyze and present results
Strong written and verbal skills which will be used to create and communicate documentation for testing standards, performance benchmarking guidelines, and best practice whitepapers
Proficiency with standard Microsoft Office tools, with a concentration on Excel for reporting and analytics
Basic programing or scripting via PowerShell/VBScript/.NET

Desktop Management Engineer Senior Associate Resume Examples & Samples

Support the foundations of service quality — be professional, consistent, proactive and cost effective. The position is important to implement global services
For IT related distribution/management process, he/she has to communicate with global closely
Meet the needs of all stakeholders by acting with a global mindset and creating consistency and technical excellence by leveraging diverse ideas and perspectives when planning work
Focus the team on enabling the delivery of exceptional service, connect to Service Delivery, Onsite Support Services (OSS), Incident Management team and other Global Infrastructure Services (GIS) teams, seizing opportunities to grow knowledge for the team
Proactively and effectively communicate the purpose of functional processes and solutions and decision making and information sharing within the team
Supportive of continuous improvement in relation to own performance and development and that of the wider team
Work independently with limited supervision on resolution of end user incidents, indirect responsibility to assist other technicians

Desktop IT Analyst Resume Examples & Samples

Technical support of desktop computers, applications, and related Technology
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
The position utilizes one-on-one consultancy to end users
Resolves technical problems with desktop computing equipment and software
Engages other technical teams as appropriate to escalate and resolve problems received from clients
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing, systems, application servers, and administrative systems
Trains and orients clients on use of hardware and software
Recommends and / or performs upgrades on systems to ensure longevity

Desktop Operator / Digital Premedia Resume Examples & Samples

70% Build interactive elements, including hotspots, Web links, and scrolling areas, for editorial content and advertisements in optimized tablet publications (tablets such as iPad, Kindle Fire, and Nook Color). Responsible for quality assurance testing for all assigned work
10% Perform tablet page design/redesign services, including text reflow, for editorial pages and advertisements, as needed
10% Perform video post-production functions, as needed. Tasks include converting and editing video; building, editing, and placing animations; and editing and mixing audio clips
5% Participate in testing of new software and software upgrades, as well as testing of optimized content on new tablet devices or new publication applications/readers
5% Assist in maintaining operation's accounting procedures, including daily tracking of jobs, schedule adherence, and time spent per job/piece of work
Complete special tasks as requested

Desktop Coordinator Resume Examples & Samples

Sitting for long periods of time throughout the work day
Communicating by telephone frequently throughout the work day
Visually able to use a computer continuously throughout the work day

Professional Desktop Systems Management Engineer for Bomgar Resume Examples & Samples

Assists in the design, development and testing of integrated solutions, in accordance with corporate standards and products
Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance
Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects
Bachelor's degree in electrical engineering, computer engineering, computer science, management information systems, systems engineering or related field preferred
Two or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
Experience writing and executing test automation
Experience working with one or more structured programming languages
Experience working with hardware or software design methods and processes
Experience in preparing test automation using a tool such as Selenium, Jenkins or Microsoft System Center Orchestrator
Good understanding of Windows Architecture and its various components such as Active Directory, DNS, WINS, NLB etc
Comprehensively and technically understand products related to Desktop Systems Management
Working knowledge of writing SQL Query, stored procedures etc
Active Directory and related topics like GPOs, GPPs, PKI and so on
Windows servers
Understanding of Network (Subnetting etc.) and Firewall
Must be able to think out of the box
Ability to work irregular hours, multitask and work under strict deadlines
Good communication skills both written and verbal
Accurate and comprehensive documentation skills
Ability to perform systematic troubleshooting techniques for problem detection, analysis and resolution
Understand Bomgar and its components
Experience writing good code, script and design flowcharts, and understanding of a few scripting tools such as VBScript, Auto-IT, WISE etc
Desktop virtualization technology (e.g. VMware vSphere, Microsoft Hyper-V, Oracle Virtualbox)
Experience with monitoring of infrastructure
PowerShell knowledge
Basic analytical and creative problem solving skills for creation and testing of software systems

Senior Desktop Virtualization Engineer Resume Examples & Samples

Designs and develops integrated solutions to meet business requirements or enhance performance
Performs and evaluates cost analyses and vendor comparisons of software/hardware systems to ensure cost-effective and efficient operations and measures feasibility of various approaches and makes recommendations
Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. Develops and implements training tools and documentation
As a member of the Core Virtualization Engineering team, the incumbent will devise and provide solutions for the virtual desktop services
The current technology platform includes, but is not limited to, Cisco UCS, EMC storage, VMware vSphere, Citrix XenDesktop & XenApp, VMware Horizon and Horizon Daas, VMware App Volumes, VMware UEM, Microsoft App-V, AppSense DesktopNow, Avecto Privilege Guard, Lumension Device Control, Windows 7, 8, and 10
More specifically, the selected candidate would have responsibility for the following

Desktop Team Lead Resume Examples & Samples

Monitor teams assigned projects to insure they are completed on time
Responds to customer inquiries regarding technical issues
Manage escalations
Operating System support of Windows 7
Manage pool of loaner Laptops, iPhone, iPad and other devices
Quarterly DR testing required in Norwalk site
Dell certified or comparable experience
At least 1 year of lead experience or comparable with 3+ years of Deskside experience
Must have a strong working knowledge of Windows Operating Systems
Must have good communication and organizational skills and be able to work professionally with internal and external clients

Per-desktop Operations Specialist Resume Examples & Samples

Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop infrastructure and supporting componen
Collaboration with cross-technology peer-groups, with a focus on root-cause analysis
Work closely with Global Service Desk and Onsite Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution
Level 3 type escalation support, complex technical support for both end users and IT customers & clients
Investigation and analysis of problems
Escalations to Hosting, Engineering and Desktop functions
UAT testing/debugging of new components, configuration changes and desktop releases across the desktop platforms on both physical and virtual desktop end points
Execution of level 3 global change requests including but not limited to problem resolution fixes, inventory management, lifecycle management, event (DR, etc) management support, regulatory/security management, platform management
Level 3 operational support of the following platforms: AppSense application/environment manager, Marimba, McAfee ePO, iDApps
Support all ITIL processes, in particular the Incident, Problem, and Change Management processes
Operation support on 24/7 shift rota basis where required
Execution of Central Service Delivery team’s BoW. Support Central Service Delivery Manager

Desktop Management Operations & Engineering Resume Examples & Samples

Managing a team of service delivery managers and systems engineers aligned to service and technology segments
Sets the team's direction and communicates individual and team priorities
Manages deliverables for the team against expected results with a focus on operational and tactical activities that align to functional objectives
Applies an in-depth understanding of systems engineering and administration and a basic understanding of other IT disciplines in guiding and coaching team members
Makes judgments about priorities and the team's approach to work based on an understanding of how the team contributes to the achievement of broader objectives
Adapts plans to meet service and/or operational challenges
Identifies and resolves technical, operational, risk management, and organizational challenges
May play lead role or technical consultant role in large or complex projects or initiatives
Has full management responsibility for teammates: hiring, disciplinary, coaching, terminating, performance reviews
Physical and virtual personal computer technology background
Ability to communicate at all levels of the organization
Analyse data and distil the data into information that can be shared
Strong leadership and management working as part of a high achieving management team
Well-developed interpersonal skills
Ability to demonstrate management through change, both organizationally and technically
Bachelor’s degree and 10 years of experience in desktop systems operations and engineering or an equivalent combination of education and work experience
Broad functional knowledge in defining technology requirements
Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
Ability to lead projects of significant complexity and risk exposure
Ability to exercise judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
Ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy
Ability to manage a team, including identifying and recruiting talent, managing performance, and making decisions about resource allocation
Banking or financial services experience
Experience in leading large-scale complex projects from beginning to end

Desktop Systems Analyst Resume Examples & Samples

Abides by and demonstrates the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis
Utilizes extensive knowledge of the Microsoft Excel application - creating and maintaining macros, use of pivot tables, lookup formulas, etc; data management, including the knowledge to sort, query, and manipulate output data into various report formats for CareCentrix staff to utilize
Troubleshoots complex hardware problems (Desktop, Laptop and Printers)
Provides Telephony support (Nortel PBX, Contact Center Administration) while demonstrating proficiency in Mobile Support (Blackberry and VPN)
Assists supervisor in supporting complex software issues, technical issues, and hardware problems relating to the computer and desktop
Attends training sessions offered within the group and assists in training workshops for CareCentrix staff. Leads or participates in team projects that enhance the quality of efficiency of support. May handle escalations as assigned. Participates in special projects and performs other duties as assigned
Provides expert and creative solutions to user problems to ensure user satisfaction and productivity
Researches/resolves/responds to complex questions received via telephone calls, callbacks, or escalations, and provide support on electronic services, in accordance with current standards
Adheres to and participates in Company's mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices. Follows Utilization Management and URAC standards

Cib-trader Desktop Resume Examples & Samples

Develop & support new applications & enrich existing applications with minimal supervision in an environment where requirements are often pithy, time to market is critical and compromising on quality or longevity are not an option
Build strong relationships founded on trust, integrity & delivery with our partners on the trading desk, research, QR, market risk, operations & technology
Maintain & Monitor all STRATS toolset & Infrastructure ready for Global Credit Trader on daily and escalate delays in timely fashion; partner well with the global AD, Operate, Wintel and DBA
Demonstrate can do attitude, promote best practice in team, sharing business knowledge & debating technical solutions
Porting of legacy analytical tools into JPM’s next generation strategic analytics platform Athena using Python
2/3+ years experience delivering outstanding technical solutions facilitating tangible $ generation
Ideally to Degree graduate in CS, engineering discipline and/or equivalent work experience

Desktop / Mobile Lead Engineer Resume Examples & Samples

Develop, Implement and maintain enterprise deployment and software application packaging infrastructure
Develop and Maintain Windows 7 and 10 Images utilizing Microsoft SCCM task sequences
Troubleshoot and resolve issues with Microsoft operating systems including Windows 7 and Windows 10
Troubleshoot and resolve application conflicts with in-house, 3rd party, java, web based, and Microsoft applications
Experience with Microsoft SCCM 2012
Provide application installation and integration guidance to service providers
Evaluate and recommend new tools related to end points and related infrastructure
Provide third tier support for desktop/laptop/mobile devices
Gather requirements from business and create a technical plan for software distribution
Perform root cause analysis for application integration problems
Work closely with vendors to validate technology insertion, refresh and patch updates
Provide design and troubleshooting expertise for complex integration of desktop/client systems and applications
Utilize configuration, release, change control management processes
Work with other architects and engineers to ensure that new applications fit into the overall infrastructure

Desktop Systems Spec Level Resume Examples & Samples

Helpdesk / Call Center / Desktop Support experience
Basic Active Directory/Exchange administration
AA or other 2 year technical degree in related discipline

Japan Desktop & Print Services Lead Resume Examples & Samples

The APAC/Japan Desktop and Print Services Lead oversees the Desktop Management, Desktop Software and Print Services for the APAC and Japan areas and ensures that these services meet the requirements for the business
Oversight of the L3 function for these services
Ensuring escalated tickets are picked up in a timely manner and assisting with priorities and complex cases requiring in-depth knowledge
Providing P1S1 leadership during major incidents
Intake of non-planned requests surfacing from APAC/Japan countries or business (service modifications etc). Doing initial assessment, channeling them into correct team or process or facilitating business case creation
Acting as APAC/Japan liaison for operational activities for advice, requests for training, service issues and others
Dealing with senior APAC/Japan escalations or requests relating to Desktop and Print Services and working with the respective Service Owner and GEUTS APAC/Japan leader to resolve them
Provide regional feedback and input to respective Service Owners for ongoing product/service development and evolution
Provide support to other regions as necessary
Collaborate with Regional Infrastructure Services (RIS) to receive input, requests and queries from the country stakeholders
Interface with Service Owners or their teams to resolve issues and provide input which will require decision making responsibilities at a technical level. For the introduction/enhancement of services, sponsorship at a regional level will be required
Experience with financial management and resource management across operational and project activities
Manages a team of 5 to 7 technical specialists to provide technical and non-technical service ownership tasks. This includes full counsellor responsibilities and independent decision making for day to day project and service items

Senior EUC Desktop & Mobile Engineer Resume Examples & Samples

Provide expertise in all technical aspects of laptop computing (hardware, OS, major applications, security)
Partner with other EUC organizations (desktop support, service desk, etc…) to support our users 7x24
Work with Dell, HP, Microsoft and other vendors to assure that our employees have stable and high functioning computing environment
Lead investigation and resolution of all security related issues, incidents and required technical changes
Contribute to the build and patch processes
Contribute to the migration to O365 and Windows 10 including OS and application configuration, testing and deployment
Partner with other technical and project leaders in Corp IT (security, collaboration tools, streaming video, SCCM, O365 migration, Jabber migration) to support and enhance current and future offerings
Work with engineering and thought leaders at Dell, Microsoft, Cisco and WestIP to assist in creating product and service roadmaps for laptop and mobile computing
Meet with internal customers and key user groups to assess current and future offerings
Bachelor’s degree in computer science or related field and/or equivalent combination of education and experience
5 years of experience in engineering for Windows based hardware and software
Experience with managing Apple products in an AD / Windows environment
Experience in partnering with hardware and software vendors (Dell, HP and Cisco)
Familiarity with SCCM, desktop security products and active directory management
Experience managing cloud based services such as Office365
Experience with ITIL concepts and methods delivered via ServiceNow

Desktop Administration Resume Examples & Samples

Provides Tier 1-3 help desk support in a 2,000+ user corporate computing environment that consists of Windows 7 clients in a professional and timely manner
Installs, troubleshoots, and maintains products and equipment
Assists users with questions or problems
Assists System Administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Conducts testing and assists in general lab work
Coordinates, moves, and reconnects computer equipment
Maintains hardware inventory, spare-parts log, and work log
Documents and maintains system configurations for disaster recovery
Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
Maintains disk images with current versions of operation system and shrink-wrap applications
Administers Microsoft® Exchange mailboxes and users in Active Directory
Administers PC auditing function
Helps develop plans for systems development and operations, hardware and software purchases
Helps in the development, implementation, installation, and operation of information and functional systems for the client
Provide mentoring and coaching to team members
Interact with executive level employees to troubleshoot and resolve technical issues
Assists with other projects as needed

Senior Associate, Desktop Administration Resume Examples & Samples

Oversees the daily operations of the Service Desk and Desktop functions including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
Responsible for overseeing the installation, configuration, testing, maintaining, monitoring, and troubleshooting of end-user workstations and related hardware and software in order to deliver required service levels
Assists in developing long-term strategies and capacity planning for meeting future workstation environment hardware and software requirements
Conduct research on desktop products in support of workstation procurement and development efforts
Write technical specifications for purchase of workstation, printer, desktop peripherals and other related products
Assists in the development and implementation of Service Level Agreements for the organization in relation to IT support services
Maintains these agreements as department needs or systems change
Works in collaboration with the project management team to provide Service Desk and Desktop support input and services as required
Identifies operational and procedural opportunities focusing on implementing service and support enhancement initiatives
Collaborate with Infrastructure teams, Applications teams, Relationship Managers, Sr. Managers and other technology teams in support of organizational goals and objective
Qualified Candidates must have detailed computer skills, an in-depth understanding of global business interactions and team collaboration, exceptional verbal and written communication skills
The qualified candidate must also possess the ability to multi-task and work independently. Strong leadership skills, analytical skills, problem-solving skills and the ability to prioritize effectively while making sound decisions is required. The ability to motivate employees to conduct work functions proficiently, follow published knowledge documents when applying solutions and providing employees with sound guidance and direction is also required
Bachelor’s Degree in Computer Science, Business field or related field is preferred
Equivalent experience will be considered as substitution 5 years of workstation utilization, administration and management
LAN/WAN Networking Experience a plus
5 years of work experience in an Information Technology field, financial field or business field preferred
2 years of experience in a supervisory capacity
Industry certifications such as Microsoft MCSE, Microsoft MCSA, VMWare VCP, or Security related a plus

IT Fac Desktop Eng Resume Examples & Samples

Installs, configures and performs ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications
Following standard procedures, performs complex troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution
Assists and/or leads moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems
Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed
Serves as a mentor and resource to less seasoned/experienced technicians
Participates in projects, as assigned or directed. Conducts needs assessment and provide recommendations to information technology leadership identifying basic to moderately complex customer, departmental, and/or facility/location software and/or hardware needs

Desktop Application Developer Resume Examples & Samples

Work closely with UX designers to design, architect and implement new features and improvements in Mendeley Desktop, across all supported platforms
Work closely with mobile and platform teams to build great cross-platform experiences
Write and maintain unit and integration tests
Experience with app development for a desktop or mobile platform
Familiarity with at least one scripting language (eg. JavaScript, Python, Ruby)
Familiarity with Unix-like systems and tools
Experience building a large application using Qt or another modern UI framework, such as Cocoa, WPF etc
Participation in open source projects and experience contributing improvements upstream
Experience with designing and consuming modern RESTful web services/APIs

Senior Technician, Systems / Desktop Resume Examples & Samples

Experience implementing all software deployments and patching via SCCM 2012
Experience deploying PC's to the organization
Experience with patch/image deployment tools; such as SCCM; BigFix; etc
Understanding of Windows Desktop OS environment
Working knowledge of GPO creation and troubleshooting
Experience developing test and deployment automation scripts and running audit reports to ensure that workstation patching is up to date throughout the enclave
Experience managing Active Directory Group Policies to configure all systems
Microsoft System Center Configuration Manager certification
Experience with Air Force or DOD IT practices and procedures
MCSE; MCSA 2008/2012 or equivalent experience
Knowledge of SQL queries to build ad-hoc reports
Outstanding customer service and interaction skills; as well as excellent verbal and written communications skills
Automation experience with VBScript or PowerShell
DoD 8570 compliant

Desktop Break / Fix Technician Resume Examples & Samples

Provide prompt and accurate technical hardware support for computers, laptops, scanners, network/laser printers, and their peripherals
Perform a full range of servicing and repair procedures including diagnosing and troubleshooting mechanical, hardware, and software system failures and ordering parts for warranty and non-warranty equipment
Minimum of 3 years of experience directly related to professional service, repair, and maintenance of laptops/PCs and multi-functional printing devices
Advanced troubleshooting experience and in-depth knowledge of how printing devices work including all parts of the printing device
Ability to disassemble/reassemble PCs and laptops
Ability to read and comprehend written information in the form of technical user manuals, parts catalogs, schematics, and diagrams to determine the method and sequence of assembly of a part, machine, or piece of equipment
Ability and willingness to learn College-specific application software
Must possess demonstrated customer service skills
Experience installing electromechanical assemblies such as motherboards, power suppliers, hard drives, memory modules, laptop LCD screens, print controllers, fuser and image transfer kits as well as mechanical assemblies such as pickup/transfer rollers, separation pads, printer drive gears, and paper tray feeders
Help Desk Institute’s “Desktop Support Technician” or “Support Center Analyst” certification prior to start
MCSA/MCSE certification
Dell Desktop/Laptop Repair Certification and experience
Familiarity with HP network printers strongly desired

Desktop Intaller TS / SCI With Poly Resume Examples & Samples

ESMT,SRS (Remedy), and GENESIS
Strong Customer Service communication skills
Macros Editing program ,Pivot Table, Scheduling Tool

Desktop Installer TS / SCI With Poly Resume Examples & Samples

Microsoft Excel , Microsoft Word , Microsoft Power Point
Ability to drive a 20ft box truck
Lift 40 lbs

Desktop O&M Technician TS / SCI With Poly Resume Examples & Samples

Active TS/SCI with Poly Clearance Required
Two (2) years of college in a computer field and five (5) years of related experience or any equivalent combination of
Relevant education and experience for a total of seven (7) years. Progressive relevant training and/or certification in
Appropriate discipline may be substituted for one (1) year of the education experience requirement
Driving a company car may be required; applicants must be able to provide proof of a valid driver's license and
Insurance
General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures
The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers. Wiring closets, data centers, crawl spaces, and offices
Physical Requirements
Must be able to lift 75 lbs, bend, kneel, and climb ladders. Must be able to trace cable under raised floors, and above drop
Ceilings
Equipment and Machines
General office equipment including PC/laptop, Fax, Copiers, Shredders, Printers, Telephones, and other miscellaneous office equipment
Attendance
Attendance is critical at all times. Must be able to work a 40 hour workweek, normally Monday through Friday. However,times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur
Other Essential Functions
Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee others
Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation
Must successfully pass a background investigation and driving records check

Desktop Refresh Installer TS / SCI With Poly Resume Examples & Samples

Essential Functions
Must put forward a professional behavior that enhance productivity and promotes teamwork and cooperation
Must be able to interface with individuals at all levels of the organization both verbally and in writing
Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously
ESMT,SRS (Remedy), and GENESIS
Strong Customer Service communication skills
Microsoft Excel , Microsoft Word , Microsoft Power Point
Macros Editing program ,Pivot Table, Scheduling Tool
Valid Driver’s License
Lift 40 lbs

Desktop Refresh Installer TS / SCI With Poly Resume Examples & Samples

TS/SCI polygraph
Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years. Progressive relevant training and/or certification may be substituted for one (1) year of education or experience requirements
ESMT,SRS (Remedy), and GENESIS is desired

Desktop & Mobile Automation Engineer, EIS Resume Examples & Samples

Serve as a subject matter expert for core desktop management systems (SCCM, VDI, WSUS, Group Policies) Windows desktop environment, MDM, application packaging and deployment, OS image management
Responsible for the technical support and implementation of the enterprise desktop environment. Includes complete system life cycle for the creation, packaging, testing, deployment, and support of the client desktop image
Develop automation and deployment through the use of scripting technologies (PowerShell, Batch, and VBScript). Eliminate manual processes when possible and improve the overall quality and usability of the desktop environment
Manage multi divisional global SCCM environment leveraging advance features of the product set
Provide recommendations for the technical direction of client solutions processes and software
Create and maintain detailed and descriptive technical documentation. Mentor and provide technical training to operations support staff

Virtual Desktop Infrastructure Resume Examples & Samples

Maintain Server and Application Virtualization Systems health to ensure reliability of guest systems
Maintain Storage and Recovery Systems health to ensure reliability of applications
Maintain Data Center and Facilities Systems health to ensure reliability of applications
Maintain and manage an excellent working relationship with 3rd Party vendors
Maintain centralized reporting and management for applications and services
Implement strategies to increase reliability and decrease cost for technologies
Document environments and ensure accuracy
Implement processes for internal operational effectiveness and continuous improvement
Provide application virtualization technology for reduction of server hardware cost
Ensure standards are implemented, maintained, and followed
Ensure data confidentiality, integrity, and availability
Secure server and application virtualization platforms to ensure data integrity and availability
Participate on projects as needed an provide detailed plans and documentation to meet project deliverables
Plan for future capacity needs and technology refreshes
Participate in 24x7x365 enterprise operational support as required
Ensure daily operational tasks are being completed by teams
Provide accurate reports on teams service delivery, project, and support metrics
Provide support to remote data center facilities as requested
Ensure timely retrieval of offsite media for data recovery requests
A proven team player with excellent organizational skills and attention to detail

Desktop Infrastructure Technician Resume Examples & Samples

3 years prior experience in PC Support and Maintenance required (technical skills)
2 years prior experience in a helpdesk customer service related field (customer service skills)
Microsoft Office Products
LYNC / VOIP
Antivirus Products
Application Delivery Software (SCCM, etc.,) and application installations
Positivity
Ownership / Responsibility
Humor
Listening Skills
Decision Making

Desktop Infrastructure Technician Resume Examples & Samples

Provide outstanding customer service and support while assisting our business partners with their technology needs while following Global Infrastructure processes
Install, diagnose, repair, and maintain information technology infrastructure including, but not limited to workstations, servers, mobile devices, printers, copiers, scanners, fax machines, VOIP, video conferencing, AV equipment, tape backup systems, and networking equipment using the incident management system
Efficiently log, troubleshoot, and resolve incidents using the incident management system while adhering to knowledge management processes
Communicate application problems and issues to key stakeholders, including management, development teams, business partners, and unit leaders
Provide assistance with managing vendors including but not limited to contract negotiation, procurement, and SLA adherence
Provide “on call” services, and respond to incidents in a timely fashion
Minimum of a Associate's degree (or equivalent) and minimum of 1 years of experience. However, a combination of experience and/or education will be taken into consideration
Must possess knowledge of multi-user computer systems, enterprise applications, and local area networks
Must possess communication skills, time management skills, organizational skills, interpersonal skills, writing skills, and technical skills
Must possess considerable knowledge of the job. Complete acquaintance with and understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered
Proficiency in speaking, comprehending, reading and writing English required
Proficiency in speaking, comprehending, reading and writing French preferred

Server & Desktop Administration Resume Examples & Samples

Entry-level experience in Microsoft Windows Desktops (e.g. Windows XP, 7 &10), Windows Servers (e.g. Windows Server 2008 and 2012) and/or Linux/Unixoperating system administration
Working knowledge of operating system concepts and implementations
Working knowledge of Microsoft Windows Active Directory Services support
Symantec Backup Exec/Netbackup or understanding of server backup concepts
Understanding of network services and protocol suites throughout the OSImodel (e.g. DHCP, DNS, SSH, etc.)
Strong customer interaction skills with users of all levels
Ability to obtain a DoD or Special Access security clearance
Knowledge with VMware Workstation, ESXi, and vCenter support and administration
Knowledge with HP server hardware support and diagnosis
Knowledge with HP storage hardware support and diagnosis
Knowledge of NAS and/or SAN

Desktop / IS Systems Specialist Resume Examples & Samples

Local support 1’st and 2’d line in Eersel and other sits in the Netherlands and Belgium
Telephone support (first level) for Netherlands and other EU sites
Creation, resolution and escalation of tickets in IS Helpdesk system
Install new hardware, following design or installation specifications; including desktop, laptops and servers
Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications; including desktop, laptops and servers
Configuration and support of phone equipment and mobile devices
Tests and monitors software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
Quarter end on-call duties
Work together with the European IS team
Work with system / server team members to execute / implement on-site implementation tasks with the global system / server team
Work with network team members to execute / implement on-site implementation with the global network team
Experience with Windows 7 - 10, Office 2010 - 2013
Experience with Google Applications
Experience with DELL hardware and DELL support procedures
Experience with network printers
High degree of technical aptitude
Ability to work accurately under deadline and pressure
Excellent communication skills; written and verbal in Dutch and English
Ability to work independently and effectively prioritize workload
Ability to travel

Lead Analyst It-desktop & Mobility Operations Resume Examples & Samples

Provide overall support to the Desktop, Mobility, Remote Access (XenDesktop/XenApp/XenMobile/RSA and NERC CIP) Operations C&I, IT Operational areas, PMO, Program Management, Problem Management, Communications and Quality Improvement as needed
Provide and manage Desktop, Mobility, Remote Access (XenDesktop /XenApp/RSA and NERC CIP) support, responding to internal Exelon inquiries from Service Desk, C&I and BU support areas
Identify, manage and promote continuous improvement opportunities related to Desktop, Mobility, Remote Access (XenDesktop/XenApp/RSA and NERC CIP) processes and procedures
Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision
Assist with the identification of IT-related initiatives and projects on day-to-day and project activities
Promote and monitor the Culture of Compliance across the enterprise
Perform resource analysis across the enterprise to identify program level resource opportunities and gaps and provide and enterprise-wide view of resourcing across IT initiatives and departmental projects
Support the authoring of process for IT process-level documents. This can include writing procedures and also covers performing quality assurance reviews of departmental and IT processes, as well as supporting the identification of owners and driving the convergence of processes where appropriate
Support the Standard Owners to drive the adoption of standardized, automated IT processes and tools across the enterprise
Provide framework for and coordinate change management, communications and training activities within IT for
Perform, manage and appropriately document work activities relating the following areas: Desktop, Mobility and Remote Access areas
For Operations and Projects: plan, implement, validate and build high quality IT software solutions in accordance with IT Operational standards
For Operations and application maintenance and support: Plan and lead IT activities required to manage service level agreements
Assist team members and others in planning and prioritizing work and work schedule
Perform, document and assist in planning work activities relating to day-to-day, projects, sub-projects, or processes

AWS Virtual Desktop Resume Examples & Samples

Minimum of 4 years of software testing experience
Demonstrated experience in test planning, test design, test strategy, test automation and test execution
Fluent in at least one scripting language; Ability to do code reviews, write scripts; test code and identify solution to the problem
Experience driving end-to-end software quality
Strong knowledge of QA methodology and tools, with demonstrated QA experience in an SDET or QAE role
Experience with user-level automation frameworks and scripting via Perl, Python, or JavaScript
Practical coding experience with automated testing tools, services, and physical devices
Skilled in one programming langauge like Java, C, C++ etc
Experience working closely with development and business teams to communicate impacts and to understand business requirements
Strong organizational skills, demonstrated ability to track multiple test executions simultaneously and synthesize results
Creativity and initiative to improve product test coverage and effectiveness for the entire team
Thought leadership on emerging quality assurance methodologies and best practices

AWS Virtual Desktop Resume Examples & Samples

Working with business team to understand customer issues and will investigate, prototype and deliver new and innovative system solutions
Develop scripts that will qualify WorkSpaces streaming agents
Troubleshoot, identify, and solve performance issues in WorkSpaces agent and driver components
Roll up your sleeves, get your hands dirty and do what it takes to deliver results
BS in Computer Science or related discipline, or equivalent work experience
5+ years of industry experience managing large scale software application products
Passion for delivering a great customer experience
Strong knowledge of Windows OS and troubleshooting tools
Solid shell scripting skills - PowerShell and/or Unix/Linux shell
Experience with Windows and Windows related technologies including networking, identity and storage
Experience with Windows internal and kernel debugging and different virtualization platforms
Ability to dive deep to understand all layers of a web services technology stack
Windows OS Debugging skills
Desktop Application Management
Experience with network captures and network troubleshooting
Experience building and running cloud based services or hosting
Experience in the virtual desktop market

Desktop Consultant, Senior Resume Examples & Samples

Providing technical support to users in a clinical, research and academic setting
Superior customer support and consultative skills to address complex and novel service and incident requests
Expert working knowledge of current Windows and Macintosh hardware & operating systems
Experience with Managed Desktop suites and reporting tools (LANrev, SCCM)
Experience with Active Directory and Group Policy object
Strong knowledge and user skill level in multiple commonplace application software products with demonstrable experience working with and supporting users of Word, Excel, & PowerPoint
Troubleshoot TCP/IP network over 802.3ab and 802.11x wireless
Experience in the support of iOS and Android apps
Experience with Project Management tools
Ensures host compatibility and compliancy with university, federal, and grant guidelines

AWS Virtual Desktop Software Development Engineer Resume Examples & Samples

Minimum of 2 years of SDET experience
Strong fundamentals in core Computer Science areas like Data Structures and Algorithms
Experience in tools development, designing and writing test scripts, running, and reporting on quality
Proficiency in at least one programming language such as C++, C#, Java etc
Demonstrated experience in test planning, test design, test strategy, and test execution
Experience of building test automation frameworks with solid object oriented design; Experience of performance, load, stress, security test is a plus
Experience with automated testing tools, services, and physical devices
Strong organizational skills, tracking multiple test executions simultaneously and are able to synthesize the results
Proven experience in measuring and reporting quality and driving improvements

Desktop Team Lead Resume Examples & Samples

Draft and maintain policies, standards and procedures for the desktop related services
Use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards
Ensure technical leadership to operational staff, and takes responsibility for business continuity
Supervise team members in operational delivery within a prescribed work mandate. Team members are located in different cities
Coordinate and document monthly coaching to support the development of technicians
Allocate work amongst team members, review and track completion deliverables
Work in close collaboration with specialized technical teams
Good knowledge of Windows 7, 8, 10 and MAC OS

Desktop Installer TS / SCI With Poly Resume Examples & Samples

Ability to lift 40 lbs
Security Clearance: Top Secret/SCI with Polygraph
Education requirement: One (1) year of college in a computer field and one (1) year of related experience; or any equivalent combination of relevant education or experience for a total of two (2) years
Progressive relevant training and/or certification may be substituted for one (1) year of the education or experience requirements. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education
Knowledge of ESMT,SRS (Remedy), and GENESIS
Experience with Microsoft Excel, Word, and Power Point
Familiar with current workstation and hardware setups
Ability to learn new workstation hardware and software configurations
Ability to troubleshoot hardware and software issue when working in the field
Ability to operate scanners
Ability to work independently, under minimal supervision and in a team environment
Ability to learn Customer Enterprise Tools
Experience with Macros Editing program, Pivot Table, and Scheduling Tool desired

AWS Virtual Desktop Resume Examples & Samples

BS or MS degree in Computer Science or related discipline, or equivalent work experience · 5+ years of experience
Strong skills in Java, C, C++
Strong knowledge of data structures & algorithms
Previous experience developing distributed systems
Ability to work well with people and be both highly motivated and motivating
Demonstrated ability to achieve stretch goals in a highly creative and dynamic environment
Excellent leadership, verbal and written communication skills
Masters or Ph.D. in Computer Science with emphasis on distributed systems is a plus

Desktop Typesetter Resume Examples & Samples

Manage production of desktop publishing (DTP) projects using Adobe CC (InDesign, Illustrator, Photoshop) and other desktop publishing applications on MAC and PC
Coordinate and communicate with other DTP Specialists, Project Managers, and other production team members, in various offices and time zones, to ensure project deadlines are met
Responsible for learning new DTP formats and procedures; able to troubleshoot technical issues
Thorough understanding of leading, tracking, kerning and fonts
Perform other special projects or duties when required
4-year degree from a university or college
MAC/PC experience with Microsoft Office and design programs such as but not limited to InDesign, Photoshop, Illustrator, Quark, Publisher, Visio
Must possess a strong attention to detail
Prioritize and manage multiple tasks in a fast-paced environment
Ability to maintain professionalism in all situations under tight deadlines
Excellent communication (written and verbal) skills in English
Work well with people from a variety of different backgrounds and cultures, build relationships with co-workers, work as part of a team, and commit to a high level of service
Must be willing to learn new skills, be open to challenges and thrive on success

Technical Lead-desktop Resume Examples & Samples

Operate at a departmental level
Be a fully experienced employee able to handle more complex work or service provision
Work with limited supervision to achieve agreed targets and goals
Demonstrate either specialist technical knowledge, project skills and, or people management skills
Act as an informal or formal leader – accountable for coaching and motivating a team or groups of colleagues
Ensures that activities of direct & indirect subordinates support the overall area goals
Actively participate as a team member – share with colleagues knowledge, skills and experience of process, product, standards and systems
Liaise with Service Desk, Service Managers, International Technical teams and User Community to provide resolutions and customer support
Escalate hardware and software related issues escalations
Monitor that current environments and software policies are maintained
Ensure Service Level Agreements are met and maintained
Achieve high quality of service support to the business community
Complete identified objectives requiring some management ability across IT functions
Produce regular reporting abilities on Team performance, ticket statistics and procedural requirements
Deputise for location Manager when absent
IT experience, with proven technical support experience
Solid knowledge of desktop environments Windows 7,Windows 10, MS Office, Project Tools
Good TCP/IP, RAS, Altiris knowledge would be an advantage
Working knowledge of Intranet and Internet applications
Good knowledge of voice / network architectures
Understanding of WAN/LAN architecture
Knowledge of IP Telephony, audio / visual mediums experience
Team leadership and Project Management experience required
Industry Recognised Qualifications – MCDST,MCSE
ITL certified (Desirable) with a knowledge of structured change management
Able to work under pressure and on tight deadlines
Organised with good attention to detail
Flexible team player, comfortable in a multi-national environment
Essential skills
Strong technical and management skills required. 8+ year in IT Support with reputed companies. 2+ year in managing a team of Desktop Engineers
Excellent TCP/IP, Citrix, Internet, Intranet, VPN (Virtual Private network), MS Outlook and other Office utilities knowledge is required
Graduate Calibre Industry Recognised Qualifications – MCP, MCSE, CCNA
Strong relationship with business units. Experience in dealing with different kind of business environments
High quality investigative standards
Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of product set
Business aware and Client focused
Self-starter – demonstrates good use of initiative
Flexible and adaptable, responds rapidly to changing agendas. Able to re-prioritise and organise effectively
Communicator – excellent written and verbal skills, good attention to detail
Demonstrates a high level of commitment to client service
Experience of working in a fast moving, customer focused environment
Need for flexibility towards working hours during busy periods
Highly motivated, even under pressure
IT Asset management
5 years experience working in a similar environment is required
Desirable skills
2 Years in Banking or Finance related business
Knowledge of Microsoft BackOffice products
Knowledge of Altiris, Ghost and SMS
Knowledge of software packaging and deployment
Knowledge of WAN and LAN dependencies
Service Management - Responsible for managing our Customers, Service Desk & proximity services, Incident & Problem Management and Application Infrastructure
Delivery Support - Responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks
Technology Control – Responsible for protecting the Infrastructure Environment includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
Architecture and Engineering – Responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps
Application infrastructure – Responsible for maintenance of the application infrastructure layer that involves middleware, database, application deployments and managing internal applications

Desktop Automation Engineer Resume Examples & Samples

Help company grow into a multi-platform IT department by developing and deploying our Windows Desktop
Operate and improve our Mac OS X endpoint management and imaging solutions (Munki, AutoPKG, DeployStudio, etc.)
Build and maintain package deployment pipelines for OSX and Windows, keeping critical software up to date and reporting on compliance
Own the security and safety of the systems you manage, and promoting best practices and ensuring basics, like SSL certificates and audit logs, are always in place
Develop recommendations for corporate-wide IT solutions
Respond to tickets, instant messages, and requests for technical assistance from colleagues and executives
Provide an escalation path for the helpdesk and correct service and design issues as they appear
Participate in Managing & maintaining a VMWare vCenter environment
Document, Document, Document, and train others on the use of the new systems you create to solve business problems
Support our Video Conference rooms and help produce events like All Hands, Visiting Speakers, Lunch Talks, etc
Respond to alarms and participate in an on-call rotation
Identify & Exploit opportunities for automation to your advantage
Keep our growing global workforce working (SF, London, Shenzen)

Analyst, Desktop Administration Resume Examples & Samples

Effectively monitor and assign received requests for end-user support and service using the help request tracking tool
Assist in software releases and roll-outs according to Change Management best practices
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Liaise with, and provide training and support to, end users and staff on computer operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Perform remote analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
If necessary, liaise with third-party support and PC equipment vendors
3-5+ years’ experience in a Global Service Desk, NOC environment or Call Center
Knowledge of advanced computer hardware, SCCM
Experience with desktop and server operating systems, including Microsoft and MAC
Extensive Microsoft Exchange console experience
Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly and technical language

Desktop Resume Examples & Samples

Consults with end users to determine report and database needs and limitations
Extracts data from various complex databases for report generation
Develops and generates highly complex ad hoc reports and databases to address specific business needs
Recommends improvements to permanent reports
Designs and develops complex reports and databases to manage business processes
Develops new ad hoc reports to address specific business needs
Serves as consultant to department staff in interpretation and creation of databases and data reports
Analyzes the implication of changes in data needs on data structures
Serves as technical consultant on new products and technology
Acts as interface between systems group and end users
Coordinates systems support
Performs system administration, including system security, software update management, and data dictionary maintenance
Performs master file maintenance
Defines data purge and retention cycles
Monitors data quality and integrity
Participates in business improvement project teams
Analyzes impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems
Delivers training for end users on system
Ensures adequacy and quality of process and procedure documentation
May lead cross-functional user groups in optimizing the use of existing tools and reports
May perform user system training
Kaiser Permanente conducts compensation reviews of positions on a routine basis
At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum five (5) years in business systems analysis and administration or an equivalent combination of education and experience

Desktop Intaller TS / SCI With Poly Resume Examples & Samples

Active TS/SCI Polygraph
Two (2) years of college in a computer field and five (5) years of related experience or any equivalent combination of relevant education and experience for a total of seven (7) years. Progressive relevant training and/or certification in appropriate discipline may be substituted for one (1) year of the education or experience requirement
Must be able to communicate effectively both verbally and in writing
Must take and pass a drug test and background check as well as a driving records check
Ability to learn customer Enterprise Tools
Must be able to bend and squat many times during the day while installing desktops at the customer’s desk

Ussocom HQ VTC & Desktop Support Resume Examples & Samples

The Candidate will provide support to schedule and operate the SOF specific and Service unique Video Teleconference equipment suites within the customer’s facilities located on MacDill, FL and designated locations in accordance with the customers COOP plan – when executed
Install and ensure the proper operation of multi-media audio-visual devices within the customers conference rooms, auditoriums, and classrooms
Provide assistance to users, when required, for the set up and operation of these devices
Provide operation support to large multi-media audio-visual systems and networks, such as the Synergy Audio-visual Network
Provide support for VTCs in the TS conference room to maintain acceptable voice levels managed by the Audio Visual Control Station
Ensure full interoperable and seamless interface across the SOF enterprise and between the SOF enterprise and all systems external to the enterprise. This includes unclassified and classified teleconferences
Coordinate maintenance of the VTC equipment suites and multi-media audio-visual devices, when required, with Team EITC, equipment vendors or third party providers
Provide user training and assistance
Update and maintain all related systems configuration documentation
Knowledge/experience working with VTC equipment or scheduling a must
Knowledge or experience with CISCO/Tandberg VTC equipment
Knowledge or experience with Telepresence Management System (TMS)
Knowledge or experience with maintenance, monitoring or operating a VTC Bridge

Afsoc Desktop Support Resume Examples & Samples

Installing, configuring and maintaining desktop and laptop PCs and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Desktop Computing Engineer Resume Examples & Samples

This position is contingent upon SITEC contract award
Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems
Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions
Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems
Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications
Plans large-scale systems projects through vendor comparison and cost studies
Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment
Provides quality assurance review and the evaluation of new and existing software products
Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
Provides input to policy level discussions regarding standards and budget constraints
Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities
Monitors and responds to hardware, software, and network problems
Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance
Troubleshoots network systems when necessary and makes improvements to the network
Overseeing the day-to-day operations and maintenance of the Government’s networking technology
Collaborating with network engineers, architects and other team members on the implementation, testing, deployment and integration of network systems
Providing reports to Government IT managers regarding network system performance, utilization and compliance
Managing and mentoring a staff of network technicians

MTY Desktop Field Services Technician Resume Examples & Samples

Configures, installs, monitors and maintains IT users' desktop software and hardware
Supports mobile workforce
Resolve and close tickets/work orders supporting end-user desktops and peripherals
Contribute to desktop projects (global installs/upgrades) as a project team member
Troubleshoot and collaborate with other departments to assist with infrastructure related issues
Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
Associates / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Knowledge of VPN connectivity and ability to troubleshoot issues
Ability to work independently and perform in a collaborative, team based environment
Previous IT infrastructure experience in Airline/Airport environment is a plus
Travel as required

MTY Associate Desktop Field Services Technician Resume Examples & Samples

Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
May provide on-site training to users
Respond to customer support issues escalated from the Helpdesk
Remotely diagnose and resolve requests utilizing remote tools
Document customer interactions in incident management system including asset management
Recover data from hard disk drives and/or perform data migration
Install and configure local and network based printers
Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Excellent customer service skills with ability to interface at all levels of the organization
MCSE/MCP is a plus

Desktop Automation Engineer Resume Examples & Samples

2+years of Windows AD systems administration experience
2+ years of developing and engineering imaging and package deployment solutions
Great comm and team skills; should be able to discuss and recommend corporate wide IT solutions to leadership
Good understanding of Mac OS as well as networking concepts and fundamentals
Prior experience with Munki, AutoPKG, DeployStudio, etc

Senior Virtualization & Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Virtual application development and support of existing COTS and legacy applications
Development of recommendations, procedures and supporting presentations for implementation of new hardware/software products
Provision of activity reports relevant to project plans, risk assessments and as tasked action plans for resolution of any/all faults detected using incident and change management procedures
Installation, configuration and maintenance of the virtualized infrastructure, servers, operations management and VDI on an as-needed basis
Horizon View Virtual Desktop Infrastructure (VDI) operational support and maintenance
Monitor existing infrastructure, virtual and non-virtual, with approved tools
Provide and document solutions to problems and application guidelines and issues
Develops and implements risk and opportunity management plans, identifies risks, assesses risks, develops mitigation plans and tracks risks
Identifies program objectives and technical development strategy; prepares system engineering management plan, work breakdown structures, master schedules and key performance parameters
Collects, analyzes, tracks and reports program metrics
Acts as a mentor to junior team members
Manages customer and stakeholder needs, generates and develops requirements and performs functional analysis
Candidates must be US citizens
9 years of experience
Experience virtualizing desktop applications for use in a VDI environment (Specifically using VMware ThinApp – but will consider experience in AppV or XenApp)
Experience modifying COTS software installers to aid in application virtualization, including practical understanding and use of MSI files/Windows Installer
Experience in customizing application suites to enable streaming from centralized location to VDI environments, and virtualization experience in enterprise environments
An understanding and ability to add meaningful input to technical design and architecture discussions
Experience with software packaging, such as Microsoft SCCM enterprise deployment processes
Experience executing to project plans and monitoring/notifying of critical failures or potential missed milestones
Experience troubleshooting Virtualized Application packages to isolate performance issues
Experience with the federal software development lifecycle (SDLC)
VCP5 or VCP6
VCAP – DTA
Microsoft MCSE
LI-MC3

Desktop Systems Analyst Resume Examples & Samples

2)Follow and comply with all operational/procedures/policies as stated in the employee Environmental Health and Safety programs
3)Understand and promote Magna’s philosophies (Magna Operational Principles, Corporate Constitution and Employee’s Charter)
4)Installs and Configures and Maintain Local Area Network Equipment, and Workstations
5)Manage, plan, and coordinate the distribution of client/server software and service packs
6)Oversee file management on centralized resource (i.e. File Servers, Virtualization Server, ERP Server, and Application Server) or on individual workstations
7)Design, code, test, analyze, document and implement new application and make changes to existing applications written in VB.NET or ASP.NET
8)Manage the acquisition of computer hardware and software for desktop systems, including making recommendations for equipment and software that supports company standards, preparing quotes for various vendors, and coordinating with purchasing for the actual purchasing process
9)Provide regular training opportunities in the use and functionality of the e-mail system by working closely with the technical supervisor to maintain the healthy operation and condition of the email system
10)Manage and coordinate the cell phone account with the corporation’s vendor and cell phone users within the company, paying particular attention to methods to reduce cost and complexity
11)Manage and maintain backup solutions, both onsite and offsite
12)Manage and maintain all Shop floor hardware. This includes PCs, Zebra printer, Intermec Scanner and copiers
13)Perform other duties as required. Revises and Updates programs and Documentation for Business applications
14)Provide ongoing system and application support to all functional areas
15)Develop and deploy efficient and effective interfaces to integrate multiple systems
16)Manage computer/server security and anti-virus updates
17)Manage and monitor all procedure for all server backups
18)Design and Implement group policy for all network users
19)Provide First/Second Level Computer Desktop Support to Drive Associates
20)Provide First Level Support for MRP/ERP System
21)Provide First/Second Support for Shop Floor Equipment
22)Coordinate/Manage Support with Outside Service Contractors for Office and Shop floor LAN Equipment
23)Promotes good housekeeping (5S)
24)Perform other duties as required
Proficient skills utilizing various software, i.e. Microsoft Office, etc
Must possess good interpersonal communication skills, including the ability to communicate technical information to a non-technical audience
Must possess advanced technical skills, including a strong knowledge of VB.NET, SQL Server, IIS, HTML, JavaScript, CSS, classic ASP, and ASP.NET
Must have advanced knowledge of Windows 7, Windows 8.1, Server 2008 R2, Server 2012 R2, basic networking, and personal computer hardware &Software troubleshooting

Supervisor, Desktop Administration Resume Examples & Samples

Oversees the daily operations of the Desktop Support function including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
Oversees the managing of the ticketing queue on a daily basis and works to develop and implement enhancements working with technical analysts and business employees as required
Stays current with workstation, mobile device management, print, network and other technologies in support of assisting with environment enhancements
Conduct research on desktop products in support of workstation procurement and development efforts. Evaluate and recommend products for purchase
Meets with business group employees and managers on an ongoing basis to collect feedback to improve services and support and keeps customers informed of any changes that impact the employee base
Collaborate with Infrastructure teams, Applications teams, Relationship Managers, Sr. Managers and other technology teams in support of organizational goals and objectives
Responsible for the ongoing mentoring, training and performance output of the Service Desk and Desktop Support team staff

Desktop Build Engineer Resume Examples & Samples

Graduate degree in Computer Science, Computer Engineering, Electrical Engineering or closely related disciplines or 5 years+ experience in relevant disciplines
Experience of working in environment as part of a team supporting or engineering Windows client deployments
Understanding of Enterprise Architecture, virtualization, VDI, hands on experience in Big Environments (1000+ end points)
Must have solid technical knowledge of Windows Client Environment and of integrating Clients systems with other core Infrastructure components
Familiarity in in-depth trouble shooting of problems with Active Directory and GPO
Must have an understanding of the security requirements of deploying a Desktop build within a financial Institution and the ability to interpret security standards and ensure adherence to them
Must have solid interpersonal, oral and written communication skills, be extremely self-motivated, be able to work with minimal guidance and have the ability to own problems through to resolution. Ability to collaborate across a diverse global team
Familiarity in in-depth trouble shooting of problems with either Microsoft Windows 7/10, desktop/laptop hardware or evaluating VBS/PowerShell scripts

Banz Desktop / System Admin Resume Examples & Samples

Administrating new accounts/deleting accounts. Setting up all new user accounts in the Active Directory and turning off leaving accounts
Setting up RSA tokens on the RSA server, handing out tokens to users and assisting users with their token pin numbers
Trouble shooting problems users have with the RSA tokens and pins
Working with users when they have password problems. Enabling the passwords on the Active Directory when appropriate. Understanding and supporting the ATP processes that Banz uses
Understanding and supporting the Data Diode between Banz and higher level networks
Purchasing the computers, monitors, KVM’s and peripherals
Setting up this equipment
Helping plan and attend formal User Briefings. Attend and participate in planning meetings and discussions
Bachelors degree (4 additional years of experience in lieu of degree)
2 years of experience with Windows Desktop O/S deployment and troubleshooting
Cybersecurity policy and compliance
Active Directory account setup and maintenance
The ability to work independently for the customer and engage with the MCS Team for collaborative support
Cross domain data transfer systems
Network topology and systems design

Desktop Installer Resume Examples & Samples

One (1) year of college in a computer field and one (1) year of related experience or any equivalent combination of relevant education or experience for a total of two (2) years. Progressive relevant training and/or certification may be substituted for one (1) year of the education or experience requirements. Similar working level obtained through relevant job experience may be accepted in lieu of degree level education
Ability to obtain a TS/SCI Polygraph
Ability to drive a 20ft box truck
Must work well under pressure to meet deadline requirements
Must be willing to travel as needed

Desktop Consultant Resume Examples & Samples

Expertise in architecture and design of enterprise desktop deployments and processes
Abilities to lead clients through detailed assessment and design processes for desktop and related infrastructure deployments
Experience with SCCM, LANDesk, Altiris including assessment, design, pilot upgrades/implementations
Knowledge of application virtualization solutions such as Microsoft Application Virtualization (SoftGrid/App-V), ThinApp and Symantec Virtualization
Experience with automated deployment methodologies (e.g., ZTI) and application packaging / distribution
Proficiency with scripting languages, multiple packaging / deployment applications, and distribution methods
Experience with assessment tools such as Microsoft MAP and ACT
Experience with MS application compatibility toolkit (ACT 5) and similar Vista and/or Windows 7 tools such as AppDNA and/or ChangeBase
Windows7/Vista Image Deployment
Superior customer facing and technical skills including ability to develop “trusted advisor” relationship with Enterprise customers
Assessment of customer's environment prior to migration
Documentation for migration plan
Significant experience within a large scale Windows Enterprise customer/employer
The ability to socialize ideas, make recommendations and gather team consensus to move forward

Mobility / Desktop / Tablet SME Resume Examples & Samples

Reviews completion and implementation of system additions and/or enhancements and makes recommendations to management and/or clients
Plans and directs upgrades of operating systems and designs systems enhancements. 6. Identifies; analyzes; and resolves system problems
Determines system specifications; input/output processes; and working parameters for hardware/software compatibility
Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
Serves as liaison with clients; participating in meetings to ensure client needs are met
May provide expertise to multiple projects and tasks
5-8 years of related systems architecture experience with Mobility / Desktop / Tablet technologies

IT Desktop Service Specialist Resume Examples & Samples

Resolve calls from end users of our multinational clients regarding technical issues and incidents in their everyday office IT infrastructure environment
Escalate incidents to the next support level where appropriate
General application and device support when required
Coordination of multi-vendor hardware break-fix
Basic asset management tracking and reporting
Ad-hoc support duties as requested by clients
Annual PC/Printer replacement task
Carries out upgrades, repairs, and conversions to existing systems including replacement of component parts (i.e. keyboards, monitors, disks, etc.)
Diagnose hardware problems and provide support as appropriate. Install, test, and operate basic operating systems software and standard applications
Experience as an IT desktop engineer
Excellent telephone manner and customer service skills
Professionalism in actions, demeanor and dress
Understanding of helpdesk/desktop operations
Employment experience supporting desktop equipment
Knowledge of desktop devices/environment (i.e. PCs, IP phones, mobiles, printers, etc.)
Experience of remote support
Native-level Japanese and Minimum-level English language skills (TOEIC score 500-600)
Positive thinking, Harmonic force within the global IT team

Desktop Service Technician Resume Examples & Samples

Answer the Help Desk phone and field incoming requests from the end users in a courteous and professional manner
Access knowledge bases, frequently asked questions, and resources on the Internet to aid in problem resolution. Apply diagnostic utilities to aid in troubleshooting
Prioritize and schedule problems. Escalate problems (when required) to the appropriate experienced technician
Track help desk requests and provide follow-up on the problem-solving process to ensure final resolution
Perform I.T. Orientation to new-hire employees
Rotational on-call support is considered an essential requirement
Provide secondary support for other tasks assigned to IT
Associate degree in IT, Customer Service or related discipline
4 years of previous experience in a Help Desk capacity
Experience with Microsoft Office Professional, Windows, Basic network trouble shooting

Matlab Desktop Resume Examples & Samples

Help design, develop and maintain the next generation of UI frameworks and web applications
Work on existing MATLAB Desktop infrastructure
Develop requirements for new features through customer interviews and usability tests
Develop User Interface (UI) designs through prototypes and collaborative design reviews
Collaborate on appropriate architecture and implement the designs
Participate in all team activities such as agile planning and design reviews
Communicate designs, plans, and ideas throughout the organization through presentations and written documents
Experience with web component and application development using JavaScript, HTML, and CSS
Experience with UI Design
Experience programming using Object Oriented Design principles
Familiarity with latest web technologies (web components, ES6+)
Familiarity with Java
Familiarity with MATLAB
Familiarity with JavaScript widget toolkits (Dojo, Dijit)
Experience with Agile development practices

Senior Desktop Application Developer Resume Examples & Samples

Participate in architectural design and code reviews
Maintain existing features and work with support/QA to debug issues
Solid computer science fundamentals (data structures, algorithms etc.)
Comfortable with modern development tools for source control (eg. Git), continuous integration (eg. Jenkins), bug tracking etc
Experience with cross-platform development for Windows, Mac, Linux or mobile platforms
Experience with modern web technologies and frameworks

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

6+ years of experience with technology, including designing and implementing desktop, applications, and server virtualization solutions
Experience with virtual desktop infrastructure (VDI) and application virtualization in architecting and implementing VDI for a Windows 7 and 10 and Citrix XenDesktop and Microsoft App-V environments
Experience with implementing Citrix NetScaler capability for secure remote access
Experience with successfully planning and transitioning federal clients to a VDI environment
Experience with virtualization, including Citrix XenApp, XenDesktop, VMware vSphere, or Microsoft App-V and remote access, including Citrix NetScaler, Access Gateway, or Juniper VPN
Experience with security and management, including Juniper, Netscreen firewalls, or McAfee Endpoint Security
Experience with servers, including Dell PowerEdge, operating systems, including Microsoft Windows 7 and 10 and Server 2012 and networks, including Cisco and Citrix Netscaler load balancing devices
Ability to design the overall VDI solution and conduct planning, requirements analysis, implementation, post implementation support, training, and maintenance of the VDI solution
Experience with virtualizing SAS and STATA preferred
Ability to work with IT and business stakeholders throughout the implementation effort
Possession of excellent oral and written communication skills, including briefing senior leaders or working with technology SMEs
Citrix Certified Administrator (CCA) Certification for XenDesktop preferred
Certified Information Systems Security Professional Certification preferred

Desktop Supervisor Resume Examples & Samples

Bachelor’s degree in Computer Science, Information Systems, Business Administration or related technology fields (Masters preferred)
8 years field-related experience, with emphasis in desktop operations and design
Significant experience with budgets and financial planning related to technology
Superior Customer service orientation
Expert with PC Operating systems (Windows XP, Windows 7, and subsequent OS releases), PC Software and PC hardware support. Macintosh Computer experience preferred
Ability to work effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel
Ability to manage self while still keeping manager informed of all progress
Ability to analyze problems and recommend solutions

Next Generation Desktop Internship Resume Examples & Samples

System Monitoring & Data Analytics
System Administration/Virtualization
Batch Interface Management
Aptitude for understanding technology and software development cycles
Familiarity with Microsoft Office applications

Senior Desktop Tech Resume Examples & Samples

1) Experience providing Tier II desktop support in an enterprise environment. Specifically, someone that has supported executives, both desk-side and over the phone when needed. Must have majority of their experience in a Windows environment (Win 7, 8, 10). This candidate must have 5+ years experience in an enterprise environment
2) Experience working with Outlook and/or Office 365 in an enterprise environment. This client just moved to Office 365 from Lotus notes, so much be strong with outlook 2013/office 365 support. 2+ years experience on Office 365, and 5+ years working with Outlook in (2003, 2007, 2010, & most relevant 2013). Specifically, supporting shared mailboxes; performance issues with local caching, and replication issues with large number of mailboxes (5,000+)
3) Work well within a team with good communication and customer service attitude. This client requires a seasoned Tier II individual with great customer facing skills and executive facing skills

Virtual Server & Desktop Infrastructure Systems Resume Examples & Samples

Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed
Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment
Provides Systems/Cyber Defense Administration in the VDI/Server Services Support Workgroup within TSCHR's Data Operations Center
Principle duties/responsibilities is for Virtual Server and Desktop Infrastructure (using VMware) configuration, administration and sustainment
Other duties/responsibilities include Server Baseline
Development/Sustainment support to include implementing/validating applicable STIGS controls
Good organization skills to balance and prioritize work, and multitask
Cyber Incident Response (execution)
Server installation, configuration & Sustainment
Server applications installation, configuration and sustainment
Active Directory administration to include creating/managing Group Policy Objects, Security Groups and User/Computer objects
Develop SOPs and map task execution processes
Preferred experience
Three years domain-level administrator within a DoD network and within the last four years
Two years minimum as a VSphere Administrator within a DoD network and within the last three years
Required Training: Certified or possesses course completion certificates in the following: MCTS: Windows 7 Configuration (70-680), or MCITP-SA: Windows 2008, MCP/MCSA: Windows 10 (70-697 or 70-698), VMware VSphere v 5.0 (VCP5-DCV) or better

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Provide information technology (IT) support to install, configure and administer Virtual Desktop Infrastructure (VDI) on the USSTRATCOM C2LAN (SIPRNet), TS Collateral and NIPRNet networks. Administrator will be responsible for maintaining, and upgrade operating systems, firmware and applications for the virtualized hosts and guest operating systems
Provide customers and internal support staff increase efficiency, leading to a more stable, available environment and monitor enterprise environments using automated tools
Troubleshoot issues on ESXi 4.0/5
Perform VMWare change control and patch management
Open and manage support requests with VMware when required
Utilize PowerShell for task automation
Provide documentation of successful issue resolution, troubleshooting, and procedure implementation for daily
Configure and deploy Persona Management solution (Profile Unity, etc.)
Package and provision software for the virtual desktops (Unidesk, VMware ThinApp, etc.)
Configure Security Groups in Active Directory to link users to software applications
Comply with relevant information security policies and processes while deploying new hardware and software installations
Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products
Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically
Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation
Provides basic technical consultation on current and proposed systems to other organizations and clients
Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance
Zero or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture
One year VMWare 5.x or 6.x in a production environment
Two years Enterprise Application and/or OS support
DoD IA Level II certification: GSEC, Sec+ CE, SSCP, or CCNA-Security (must be obtained within 180 days of hire if not already obtained)
DoD IA Level II certification: GSEC, Sec+ CE, SSCP, or CCNA-Security
ITIL® v3 Foundation
MCSA: Windows 7
VMWare: VCA – Workforce Mobility (VCA-WM)
VMWare: VCP – Desktop (VCP6-DT or VCP5-DT)
VMWare: VCAP – Desktop Administration (VCAP-DTA)
VMWare: VCAP – Desktop Design (VCAP-DTD)
MCTS: Windows 7, Configuration
MCTS: Windows 7 and Microsoft Office 2010, Deployment
MCITP: Virtualization Administrator on Windows Server 2008 R2
Clearance Requirement: TS clearance and eligibility for special accesses
Basic communication skills to provide systems diagnoses and resolution for current systems
Basic interpersonal skills to interact with customers, senior level personnel, and team members

100

Desktop SME Resume Examples & Samples

Manage and maintain overall technical solutions integrity of DLG’s Hosting & Networks
Including integration across EUC/Voice, applications and the supporting infrastructure
Contribute to Technology strategies, architectures and standards
Define EUC/Voice technical strategies and standards (aligned to DLG technical standards)
Develop and promote deep technical expertise, insights and thought leadership related to Desktop solutions
Maintain subject matter expertise of the external market and emerging technology trends related to Hosting & Networks
Exploit supplier’s knowledge and insights and influence supplier roadmaps
Develop own external / internal network to gather intelligence and promote DLG as industry leaders in the field
Develop insights and plans to increase the value DLG obtains from Hosting & Networks
Coordinate, guide and support the planning and delivery of technical changes to Hosting & Networks
Assess the impact of proposed solution architecture on Hosting & Networks and solutions. Ensure that proposed solutions are aligned with Technology architectures, standards and road maps
Identify and assess technical solution options and associated costs, conduct gap analysis, and proof of concepts for new solutions, as appropriate
Quality assure requirements, impact assessments, design specifications, resource estimates and technical changes
Support business case production
Validate and challenge 3rd party estimates
Review and signoff on outcome of detailed design phase
Develop and implement a Technical assurance approach which provides confidence to stakeholders and ensures that the value of proposed changes will be achieved
Provide proactive advice and guidance to support third party suppliers to ensure the delivered solution meets the agreed service and solution design and standards (including security protocols)
Acts as escalation point for technical design issues
Develop trusted working relationships with 3rd party suppliers to ensure they are proactive in raising opportunities for technical innovation and improvement
Identify opportunities to reduce total cost of ownership and performance
Analyse supplier roadmaps and end of life cycles; assess impact and recommend actions
Plan and implement decommissioning / retirement of applications
Work collaboratively with service integration, service operations and service management teams to support end to end service operations across the supply chain
Support the coordination and resolution of escalations and priority incidents on an exceptions basis)
Provide input to service management processes as required (e.g. availability & capacity management)
Ensure there is effective knowledge retention of technical aspects of Hosting & Networks and that there are no single points of failure
Ensure knowledge artefacts are created, shared with and maintained by 3rd party suppliers
A strong track record of developing and maintaining Desktop solutions in an enterprise scale environment is essential for this role
Extensive infrastructure experience gained in large homogenous environments is essential
Solid experience managing vendors / working in an outsourced technology environment will be key

101

Desktop Service Engineer Resume Examples & Samples

Execution of Help Desk Activitires/Requests
Responsible for Help Desk requests, like as coordination of Service tikcet description, approval level and other detailed request
PC Desktop support
PC hardware and software install and problem solving
Printer and scanner install and problem solving
Production line setup from IT perpectives
Projecter install and support
IT Fixed Equipment Management
Maintenance IT equipments management and documentation
Update IT Asset Management System periodically
Ensure project is execute according to budget and timeline
Maintenance and complete project documentations
Demostrate team work among colleuage and customers throuht out the project
Project update periodically
Hardware problem solving including PC, server, printer, network and software
Provide diligent, prompt, and courteous responses to users’ questions
Package, test, deploy and update software
Create and maintain desktop images, reimaging computer/hard drive, backup and restoring settings
Identify user training needs, develop and deliver technical training
Prepare and calculate production budget on IT related procurement
Manage site IT technician
Ability to effectively manage timelines and prioritize tasks with varying deadlines
Support production shop floor related application support
Perform asset inventory

102

Desktop Associate Resume Examples & Samples

Minimum of 2 years of work experience in either providing remote desktop support or desk side support or both
Operating System experience: Windows 7, 8.1 and 10. Troubleshooting OS related issues and deployment of corporate OS image on end user’s machine
Active Directory User administration experience
Basic concepts of Networking, VPN, LAN, WAN
Troubleshooting Dell, HP, Lenovo laptops, desktops, printers (both local and network) and other peripherals
Provide support, repair, maintenance, configuration and installation of laptop and desktop computers, peripheral equipment, printers and software
Configuring & troubleshooting MS Office, Office 365 suite of applications
Experience in managing and maintaining the Fixed Asset Inventory, Desktop asset tracking and inventories all Desktop related equipment
Work with vendor support contacts to resolve technical problems with computing equipment, mobile phones and software
Installation and troubleshooting of Internet explorer and other basic computer applications

103

Geocoding Desktop Developer Resume Examples & Samples

Design and implement Interactive search, reverse geocoding, and batch geocoding workflows
Build workflows and frameworks for deploying geocoding to online and mobile devices
Develop the next generation of location re-matching tools
Collaborate with other programmers and developers throughout the development process
GIS experience and knowledge of street addressing domain
Knowledge of DBMS
Knowledge of MVVM application design pattern
Experience with integration of web services
Knowledge of Esri products or similar GIS or spatial software
Prior experience with software development and release of commercial software products
Experience with Agile software development using Scrum
Experience with writing testable software

104

Microsoft Access Desktop Developer Resume Examples & Samples

Working with the team members to provide for the design, development and implementation of software solutions (ex. MS Access, JavaScript, SQL Server, Outlook, Excel, etc.)
Supporting all aspects of the Software Development Life Cycle (SDLC) from requirements gathering through project closeout
Troubleshooting system related issues found with internally developed applications
Optimizing processes and making system improvements throughout the SSC, utilizing a structured project management approach and strong process orientation
Assist with service area requests as well as any necessary maintenance support activity for the SSC’s intranet sites
Fielding and/or escalating issues as needed to achieve their responsive/efficient resolution
Communicating and partnering with stakeholders to accomplish project goals
Delivering projects on time with quality that meets or exceeds the Operations Management Office’s (OMO) customer commitments
Displaying a high level of attention to detail on all work
Accepting of other duties as assigned
Minimum of a Bachelor’s degree coupled with 1+ years’ experience developing desktop solutions; OR an Associate’s degree coupled with 3+ years’ experience developing desktop solutions; OR a High School diploma coupled with 5+ years’ experience developing desktop solutions
Minimum of 1+ year VBA experience (specifically MS Access) or 1+ year in VB.Net
Minimum of 1+ year SQL Server development experience
An understanding of MS Access, MS Excel and MS Outlook object model
An understanding of Relational Database Design
Experience with process mapping, reengineering tools and techniques
Experience with advanced query techniques, desktop/web development technologies
SQL Server DBA experience
Strong listening and written communication skills
Ability to learn quickly and multi-task
Demonstrated ability to work in a team environment

105

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

V environments. Leverage experience with implementing Citrix NetScaler capability for secure remote access. Plan and transition federal clients to a VDI environment. Design the overall VDI solution and conduct planning, requirements analysis, implementation, post implementation support, training, and maintenance of the VDI solution. Ensure that the client's performance, security, user experience, reliability, availability, and all other functional and non
Functional requirements are met. Work with IT and business stakeholders throughout the implementation effort. This position is located at a federal client site in Suitland, MD
Experience with virtual desktop infrastructure (VDI) and application virtualization in architecting and implementing VDI for a Windows 7 and 10 and Citrix XenDesktop and Microsoft App
V environments
Experience with virtualization, including Citrix XenApp, XenDesktop, VMware vSphere, or Microsoft App
V and remote access, including Citrix NetScaler, Access Gateway, or Juniper VPN

106

Principal Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Participates as an infrastructure engineering representative on engineering teams for the design; development; implementation and/or integration of desktop virtualization environments
Design, install, configure and manage VMware virtualization environment components (vSphere, vSAN for Horizon, Horizon, ThinApp, App Volumes)
Develop and maintain O&S Standard Operating Procedures for VMware desktop virtualization environment
Develop and implement testing strategies and document results
Supports security planning; assessment; risk analysis; and risk management
Develop server/system migration strategies and processes for virtualized and non-virtualized desktop environments
Interacts with the customer and other project team members
Performs system or network designs that encompass multiple enclaves; to include those with differing data protection/classification requirements
Experience developing, optimizing and hardening desktop operating system master images, gold-disks, or templates
Demonstrated understanding of desktop virtualization concepts and strategies
Demonstrated understanding of application virtualization and application streaming concepts and strategies
Prior experience delivering VDI to Thin Client or Zero Client devices
Demonstrated experience with software package/binary deployment (XenApp; ThinApp; AppV; SCCM)
Experience with Windows Failover Clustering and SQL Always On administration
Experience configuring Microsoft Group Policy in a VDI environment
Demonstrated understanding of server virtualization concepts
Prior experience deploying blade and rack mounted server product sets
Demonstrated ability to work with little or no supervision
Demonstrated ability to define and refine server virtualization requirements for customer environments
Knowledge and experience with scripting and programming (PowerShell, Python, PERL, JavaScript, Visual Basic, etc.) are highly preferred
Understanding of DNS, DHCP, and Certificate Management in support of VDI environments

107

Desktop Enterprise Engineer Resume Examples & Samples

Microsoft SCCM 2012 – Patching/Distribution
Windows Client & Server OS, Deployment techniques using SCCM, MDT 2012
Microsoft Active Directory Administration (GPO)
Mobile Device Administration (Airwatch)
Good knowledge in VBscripting or PowerShell scripting
Microsoft Messaging Technologies
Microsoft Windows Server Administration
Microsoft Client Administration
Virtualization technologies (Hyper-V)
Citrix administration
Storage and Backup technologies (Pure, Netapp and CommVault)
Certifications
Certifications are desirable. (MCSE, MCSA, MCTS)
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

108

Desktop / Mobile Administrator Resume Examples & Samples

Support the Applications, Hardware and OS for all Desktops. Laptops, Tablets and mobile devices. This support is done 95% remote
Provide strong internal customer support to UniFirst Team Partners while remotely diagnosing issues
Diagnose and resolve all issues on Desktops. Laptops, Tablets and mobile devices
Maintain Images for all devices
Setup and Installation of all Desktops. Laptops, Tablets and mobile devices
Travel to UniFirst locations in North America to upgrade computer equipment (25% travel)

109

Genesys Workspace Desktop Edition Consultant Resume Examples & Samples

Create specific artifacts for tasks allocated by supervisor
Share artifact with supervisor for review
Seek inputs from knowledge repository to resolve problems

110

IT Tier, Desktop Systems Analyst Resume Examples & Samples

Windows Support Experience
Mac Support
Working knowledge of VDI systems
2 year degree in IT related field
3-4 years supporting hardware equipment and general network support
Working knowledge of computing functions for PCs in Windows and Mac operating systems
IT certifications is a plus,but not required

111

Desktop Suport Resume Examples & Samples

Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or client end-users
Familiarize users with new equipment as installed to ensure accessibility for end users
Maintain accurate records and statistics by department, of equipment installed, moved or serviced. Document installation procedures and processes
Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems
Considerable end-user interface by phone and/or in-person. Accurately complete installation forms and turn in to inventory coordinator by close of business each Friday
Upon completion of installation, wipe hard drive of old PC and label for surplus
Minimum 2 to 3 years’ experience as a hardware/software technician
A+ Certification or similar certification is a plus
Flexibility and ability to handle varied functions/conflicting demands
Demonstrated ability using hardware diagnostic software and tools to troubleshoot and resolve common hardware and software conflicts and failures
Familiarity using imaging tools (ie. ghost)
Considerable coordination between inventory coordinator and technical infrastructure team

112

Desktop Application Specialist Resume Examples & Samples

Be an expert for a specific product specialty with the specific mission of understanding and showing how the product capability solves market problems
Meet with users to understand needs and conduct training
Link Excel based models to presentations using S&P Capital IQ’s PresCenter tool
Create Excel based models, perform product configuration and integration as part of onboarding new clients and winning new business
Provide outstanding customer interaction and service on all engagements
Work with clients and prospects in conjunction with sales teams on qualified opportunities to highlight our capabilities and close business
Provide research and analysis as part of input to RFPs
Act as a corporate finance expert to the organization
Design and develop Presentations and Excel based models that enhance and ease our client’s workflows
Provide insight into best practices for industry participants and how S&P Capital IQ solutions can be leveraged for best practices
Close interaction with S&P Capital IQ’s Sales team to support sales and respond to finance and product-related client inquiries
Analyzing, creating and reviewing detailed financial models
Attending client meetings, many of which are with the leading investment banks, hedge funds and private equity firms in the industry
This position will be primarily responsible for our PresCenter & Excel Plug-In capabilities, with the objective to get tens of thousands of users using our such solutions
At least 1-3 years in the financial services industry in an analytical capacity
Bachelor degree in Finance or Accounting, or equivalent, preferred
Exceptional mastery of Microsoft Office suite (Excel, PowerPoint, and Word in particular)
Close familiarity with financial and accounting principles
Close familiarity with valuation methods, such as discounted cash flow, comparable company, precedent transaction, and leveraged buyout models
Ability to work independently as well as in a team-based environment
Ability to work in a matrixed organizational structure
Ability to communicate effectively with clients in a timely manner under minimal guidance
Established relationship-building and time management skills
Highly proficient both in English and Chinese- written and verbal

113

Desktop Svcs Help Desk Sup Resume Examples & Samples

Coordinates referrals to appropriate technical, professional or service personnel for follow up
Facilitates problem resolution and ensures little or no impact on production occurs and minimizes impact to customers
Serves as the primary support of the Technology Support Center Manager and Supervisors by tracking high severity problems
Serves as lead coordinator between various RT departments to facilitate quick resolutions
Performs written and verbal incident notifications and escalations to Regions Executives

114

End User Desktop Resume Examples & Samples

Minimum of 5 years of Technical Architect and/or solutions engineering and design experience in Video Streaming, Video EndPoints, Audio/Video Conferencing and related infrastructure
A minimum of five years of experience implementing and /or managing Video Streaming, Video EndPoints, Audio/Video Conferencing and related infrastructure
Experience in capacity planning, systems performance analysis and optimization in a distributed client/server environment
Strong skills in project management methodologies and tools
Systems planning and engineering skills
Overall IT experience in a Client-Server environment, with practical knowledge of mainframe, midrange, distributed, and desktop technologies
Infrastructure architecture & engineering experience, including functional and technical requirements gathering, and solution development
Broad knowledge of multiple UNIX OS platforms, and Windows-based operating systems; deep understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and surrounding infrastructure support technologies
Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools

115

Desktop Consultant Resume Examples & Samples

Windows OS Deployment, Application Deployment, Windows 7, Windows 8
Microsoft Deployment Toolkit 2010
Task Sequencing
Hardware Driver injections
Microsoft Desktop Optimization Pack (MDOP)

116

Director, Desktop Computing Services Resume Examples & Samples

Seven years or more of experience in managing staff engaged in desktop support
At least five years of ‎experience in the design, implementation and administration of desktop services
Financial administration, cost model and budget experience
Broad knowledge and experience in leading and directing a technology team to accomplish strategic goals
Ability to organize and prioritize management workloads for leaders of multiple work groups
Demonstrated strength in communicating with multiple levels throughout the organization and University
Knowledge of workstation hardware and software, computer support management, and IT service management
Knowledge of computer installation, configuration and maintenance of hardware and software best practices
Proven skills in influencing organization decisions and decisions that involve multiple groups and locations
Ability to shape the organization’s relationship with distributed IT groups across all campuses
Ability to enhance organization’s capability and distinctive competence, leading through vision, eliminating barriers to organization success, shaping the desktop computing services area

117

Desktop Image Lead Resume Examples & Samples

Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline
Support application packaging, deployments, documentation, and release control in an Enterprise environment
Maintain platform security and compliance with PCI to protect data and including desktop security patching and management of segmented virtual desktop environment
Define, create and test Group Policy updates for desktop OS
Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
Extensive Microsoft Windows client operating system expertise, including development of tailored images for Windows 7 and Windows 10
Extensive Active Directory design and administration
Experience with Microsoft Deployment Toolkit, SCCM, WSUS, and other Windows OS tools
Hyper-V SCVMM (2012)
SQL Database (2014 preferred)
PowerShell Scripting
Technical documentation skills
In-depth knowledge of state-of-the art engineering technical approaches in design, build, testing, debugging problems as required by domain

118

Desktop Build Engineer Resume Examples & Samples

LI-NG1*
You have solid technical knowledge of Windows Client Environment and of integrating Clients systems with other core Infrastructure components
You have an understanding of the security requirements of deploying a Desktop build within a financial Institution and the ability to interpret security standards and ensure alignment to them
You have solid interpersonal, oral and written communication skills, be very self-motivated, be able to work with minimal guidance and have the ability to own problems through to resolution. Ability to collaborate across a diverse global team

119

Analyst, Desktop Resume Examples & Samples

Provide technical assistance to the employees and contractors in the HALS offices as per the North America (NA) Help Desk Manager’s instructions
Open a service request ticket for each actual service request in the Dallas Help Desk
Monitor service request ticket allocations and ensure issue proper resolution for the Dallas Help Desk as well as the HALS North America office business users
Monitor daily service requests in the Dallas Help Desk ticket queue to ensure timely resolution
Assist with hardware inventory and procurement processes to ensure appropriate deployment of approved hardware and inventory tracking in the Dallas offices
Work with Dallas Desktop/Network Analysts to verify all tickets have been accepted by IT personnel where applicable
Follow proper escalations and processes are followed during a service disruption
Work closely Dallas Desktop/Network Analysts to verify documented shipping and receiving processes are being followed
Receive, record and resolve support calls during normal business hours and on call hours per IS service
Prioritize and resolve IS issues per IS service levels
Ability to resolve incident resolution utilizing remote tools
Monitor Hardware break/fix and troubleshooting
Mobile Phone set up (Blackberry, iPhone, Android, etc.) break/fix and troubleshooting
Conference Room Projectors and Flat Screens break/fix and troubleshooting
Ability to work well with other Desktop/Network Analysts as well as business users
Ability to resolve incident resolution utilizing remote tools, phone calls, and face-to-face
Experience with escalation procedures in call incident ticketing
Willing to be available for after-hours support as necessary is a requirement
Network and Individual Printer assistance
Ability to follow processes for special Desktop (eCopy, Bloomberg) Management and support
Ability to support Desktop Applications
Assist with internal office moves
Desktop and Notebook Computer Hardware break/fix and troubleshooting
Exhibit urgency by reducing response times to incoming phone calls, emails, and ensuring tickets are closed as quickly as possible
Demonstrate proper ticket documentation by ensuring all tickets are kept up to date, and coded properly
Ability to complete a new hire orientation without a mentor present by shadowing current analysts and leading at least 1 orientation with a mentor present
Demonstrate understanding of afterhours protocols and willingness to participate in afterhours on-call rotation
Make a significant attempt to reduce the current amount of open Service Requests and Change Requests
Floor rotations are mandatory
Strong organizational, and teambuilding skills
Strong written and verbal skills
Proven track record for supporting aggressive growth in an efficient manner by the use of technology for an international company
Strong knowledge of supporting Microsoft OS and information security preferred
Microsoft Server 2003/2008, Windows 7/XP, Microsoft Office 2010, Cisco Call Manager, Exchange 2007/2010/2013, Data Backup applications, DNS, DHCP
MS Windows XP/7
MS Office 2007/2010
MS Outlook 2007/2010
Service Desk Incident Management
Blackberry/iPhone/Mobile device support
Windows Remote Desktop Support
Microsoft SCCM Remote Support Tools
Cisco AnyConnect VPN client
McAfee Anti-virus and Anti-spam Software
Internet Explorer 7/8/9
Windows OS installation, drivers, builds
PC imaging and backup
AirWatch
HP PC’s (Desktops/Notebooks), HP printers, Cisco router/switch, Firewall/PIX, WLAN (Cisco)
LAN, WAN and VPN basic knowledge required
Basic Networking Essentials – TCP/IP
Cisco IP Telephone configuration and installation preferred
Software Patch management
5 – 7 years of experience of IT Service Desk/Help Desk support
Drive - Consistently achieves challenging goals/objectives, and demonstrates an ability to create value and maximize results
Critical Thinking / Judgment - Commits to an action after developing alternative solutions that are based on logical assumptions and factual information and that take into consideration resources risks and organizational values
Influential Leadership - Leads with confidence and conviction, and is able to establish credibility, trust, and respect among team members

120

Desktop Tech Resume Examples & Samples

Assist users daily with Dell desktop/laptop and network connectivity trouble tickets
Daily break/fix issues
Troubleshoot MS Outlook issues
Confirm hardware inventory
Image hard drives
Initiate computer replacements and implement Windows 7
End-of-Life necessary hardware and ship back to Dell
Backing up workstation data, including searching for file types
Familiar with UNC path network shares including accessing hidden shares
Outlook Personal folders and .pst creation and usage
Familiar Windows XP professional OS
Familiar with adding windows XP pro clients to domain at the workstation
Familiar with sysprep
Familiar with Windows PE boot
Familiar with Symantec Ghost
Familiar with setting up dual monitors
Familiar with using FDisk and formatting hard disk
Familiar with local and domain/network logins
Familiar with Trackit work order system
Familiar with setting up MS outlook client to access exchange email

121

Senior Desktop / Package Engineer Resume Examples & Samples

Develop the overall design and implementation of TDA's desktop environment and software distribution infrastructure
Propose, design, and implement enhancements and additions to current environment
Create application automation into MSI packages using Wise Package Studio and/or Flexera Admin Studio
Proficient in QA Software Testing concepts such as unit, integration & functional testing, scripting, defect tracking and resolution
Create documentation of application and automation solutions for Support personnel
Implementation of application standards according to the defined Microsoft Windows Logo Standards
Creation of application virtualization using Microsoft App-V as well as troubleshooting utilizing the App-V Launcher , App-V Bubble, how to re-stream an App-V application
Automation scripting utilizing a variety of languages such as VB Script and/or WinBatch, or other programming languages
Automation scripting utilizing a variety of languages such as Shell, Apple Script, Python, Java or other programming languages
Creation and integration of packages for a Terminal Services Server (Citrix XenApp) and Windows Server environments that works harmoniously across all Windows desktop platforms
Identify research, diagnose production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
Develop technical solutions to support migration from physical desktops to virtual desktops and the tools needed to maintain the virtual desktop lifecycle
Architect, design and implementation of SMS/SCCM as well as deployment of applications within a large scale environment
Implementation and maintenance of company-wide desktop standards and procedures
Develop utilities to streamline standards and deployment methodologies
Design, creation and workflow design of Group Policy Objects (GPO) managing the security and configuration of the Windows and Citrix Desktop platforms
Design standards for user persona management and transition of operational roles
Keep systems current and standard, while reducing variation

122

Desktop Technical Specialist Resume Examples & Samples

Desktop hardware & software support, asset management
Helpdesk user assistance/support
Document management/recordkeeping
10% travel requirement
Some night and weekend on call rotations

123

Desktop as a Service System Admin Resume Examples & Samples

At least 2 years’ experience in the IT Field
Bachelors Degree or 4 additional years of experience
Experience with installation, configuration, and administration of Windows Server OS
Experience with server administration tools used for patching and operations (eg. SCCM, Shavlik, SCOM, Splunk, etc.)
Experience with setup and continuous operations of data backup solutions
Experience evaluating and maintaining infrastructure hardware
Ability to effectively communicate with customers, vendors, and other IT administrators
Must have excellent teaming skills
Will be required to integrate with the team and be aware of impact to service
Skill utilizing software diagnostic tools and the ability to conduct. appropriate troubleshooting processes and conduct appropriate upgrades
Ability to maintain accurate records
Knowledge and experience in testing methodologies, including the ability to troubleshoot and identify solutions for issues
Demonstrated ability to organize, prioritize, and follow through to completion on multiple tasks independently, often under strict deadlines
Experience with VMware vCenter, vSphere, and Horizon View
Understanding and preferable experience with both persistent and non-persistent VDI Experience supporting thin or zero clients through a management console
Strong Windows desktop OS troubleshooting skills and experience
Experience with Linux-based servers or virtual appliances
Understanding of API integration with other software programs
Scripting or programming experience using Powershell, C# or other language

124

Desktop Integration Engineer Resume Examples & Samples

Windows 7, 8.1, 10
Windows Deployment Technologies – SCCM
Windows Desktop Management – Engineering and maintaining Windows Group Policies,
Microsoft App-V
Microsoft UE-V
MDT 2013
Bitlocker
Wireless technologies
CISCO VPN
Desktop virtualization technologies
Symantec Enterprise Anti-Virus
CITRIX
Networking: TCP/IP, Ethernet, Fiber, VPN, Wireless Networking
Hardware: HP & Dell thick and thin clients, Dell and BlackBerry Tablet
5+ years technology experience supporting Windows desktop solutions

125

Desktop Management Analyst Resume Examples & Samples

Requires BA/BS in related field
2-5 years of PC, computer networking or telecommunications experience; or any combination of education and experience, which would provide an equivalent background
Technical certification preferred
Working knowledge of many software products and experience in troubleshooting software/hardware problems required
Knowledge of the following are preferred: Database management, methods and best practices; software, software configuration and operating systems
EOE.M/F/Disability/Veteran

126

Senior Associate, Desktop Administration Resume Examples & Samples

Oversees the daily operations of the Service Desk function including staff assignments, shift coverage, performance monitoring, reporting and providing direction in prioritizing workflow activities
Assists in developing long-term strategies and capacity planning for meeting future enterprise Technology Service Center requirements
Assists management in coordinating and scheduling Service Desk personnel work schedules to accommodate onsite and phone support for the entire organization (24x7x365)
Conducts research on remote support products and capabilities in support of improving operational efficiency
Leads product evaluations and develop technical specification documents required for recommending products for purchase
Assists in the development and implementation of Service Level Agreements for the organization in relation to IT support services. Maintains these agreements as department needs or systems change
Works in collaboration with the project management team to provide Service Desk input on processes, products and services scheduled for future release

127

UK SDM Desktop Managed Services Resume Examples & Samples

Management of the Desktop Managed Service in the UK
Provide a great end-customer experience with regards to this service(s) for all AirbusDS employees in the UK
Ensure stable and high-quality operation of the service(s) in the UK
Collaborate with Business representatives to evaluate demands and business requests
Management and coordination of external service providers and subcontractors, incl. drafting, negotiation and monitoring of contracts
Definition, negotiation and guarantee of the compliance with the defined delivery parameters (technical content, costs, schedule)
Work with other IT departments and teams to support the design, roll-out and operation of solutions and project environments that require these service capabilities
Conception, preparation, integration of new services and change management of existing services, the related service processes, architecture and application and/or soft- and hardware components in strong collaboration with IM Security
Service cost calculation (incl. continuous development of the respective service) and adherence in collaboration with the customer interface
Continuously strive for improvements and service adaptions
Coordinate and lead a task force in case of major incidents in order to resolve the issue in a fast and pragmatic way
Communicate and work with business subject matter experts
Demonstrate the following qualities: entrepreneurial mind-set, responsibility, clarity, accuracy, precision, relevance and fairness
Troubleshoot and implement enhancements and fixes to systems as needed
Bachelor degree in computer science or related field; Master degree preferred
Proven relevant IT service operation experience
Good and broad knowledge of IT enterprise infrastructure solutions and their dependencies
Solid knowledge of Front Office services like client protection, VDI, remote access
Proven experience of managing an external service provider
Knowledge of ITIL, especially service operations (ITIL v3 certification)
Strong communication, interpersonal and presentation skills
Autonomous and proactive way of working
Open for a dynamic environment
Knowledge of one or more business/functional areas
Willingness to travel

128

Modelware Desktop Lead Resume Examples & Samples

Team members are expected to demonstrate an eagerness to learn the existing platform as well as new technologies to support multiple business initiatives. The business we support evolves very quickly as does the technology we use therefore it is important that new team members embrace change and show a willingness to learn
Interact with business analysts and learn about research products and processes
Work in an open environment where everyone can express their views and make a significant contribution
Relevant, in-depth experience of application development experience using .NET/ C# (minimum 5 years)
Development of add-ins/UI for core modules for various Analytics tools for Research Analysts
Engage with global team with various developers, Product Mgmt, QA and support personnel
Technical analysis and solution implementation in the financial services area
Development of UI applications in distributed system technologies, e.g. SOAP / REST / MQ
Web development skills desirable (Html5 + CSS + JavaScript)
Architecture & Attention to detail - should be able to convert functional requirements into detailed technical solutions
Good communication skills and experience in working with Distributed teams

129

Desktop Layout Operator Resume Examples & Samples

Accurately produce orders to customer specifications and ensure all graphic elements are consistent for print
Utilize digital imaging software to transform digital or printed art into finalized artwork
Accurately typeset, template and verify orders
Maintain high level of quality and production through set standards
Strong working knowledge and experience with Adobe Illustrator
Strong multi-tasking, attention to detail, and analytical problem-solving skills
Work well independently as well as in a team environment
Communication skills (both professional verbal and written)
Associates Degree in Graphics (completed or pursuing degree) or 1-2 years of related work experience
InDesign and/or Photoshop knowledge and experience
Experience in a print industry pre-press environment

130

Desktop Tech Resume Examples & Samples

) 2 years configuration, support, and troubleshooting of Hardware, software and connectivity issues (Windows 7, MS Office, PC's, Laptops, VPN, etc.)
) Customer Service mentality
) Associates Degree or above required
This job requires highly skilled technical abilities
The individual must be able to interact with the end user community on a daily basis in a professional manner
3 plus years configuration and support experience in Windows 7 (Windows 10 is a plus)
Extensive skills and possess a working knowledge of Desktop support functions
Expert Technical and applied understanding of laptop/desktop support processes, procedures and functions
Provide resolutions to a diverse range of complex problems
Work independently and as part of a larger team with general supervision
Excellent interpersonal skills
College Degree required
Previous experience working in a fast paced high pressure Corporate based environment. 3 plus years experience in related discipline

131

Windows Desktop Systems Lead Resume Examples & Samples

Recommend, evaluate & document Operating System level standards
Work with business subject matter experts and key stakeholders to successfully integrate their solutions and objectives on to our platform
Perform product assessment & document the findings and communicate to appropriate teams
Ensure firms platform and application standards are followed
Significant prior experience of operating systems standards (Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment, Experience of financial services industry would be a distinct advantage
Self motivated, able to work to goals with minimum supervision
Experience managing a small technical operations team proven Leadership skills
Knowledge of SQL Server and experience of SQL query language
Ability to work with all key EUS teams across the globe
Experience of the Informatica platform (PowerCenter and Vibe Data Stream)

132

Windows Desktop R&D Engineer Resume Examples & Samples

Ensure all new and proposed software is tested with existing desktop image prior to deployment
Impact analysis on any platform level changes
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

133

Desktop Supervisor Resume Examples & Samples

Supervises day-to-day activities of the Raleigh Desktop staff
Analyze current processes to for areas of improvement and develop new IT Processes to improve IT operations
Mentors and coaches those under direct supervision
Develop trends by monitoring and analyzing incoming tickets, problems and support requests
Drive a culture of continuous improvement
Maintain and implement corporate IT policies, standards, and Procedures
Lead development of new knowledge base documentation to help increase First Call Resolution for First Level and decrease resolve times
Maintain inventory needs to ensure adequate supply of hardware
Diagnose and quickly resolve a wide range of Windows, Mac, applications, and networking problems to help minimize downtime
Take ownership and responsibility of queries, issues and problems to drive a culture of client advocacy
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Participate in On-Call Rotation
Perform other essential duties as assigned by management
Travel of up to 10% as needed
Leading and Supervising Individuals while providing feedback for continuous improvement
Applying Expertise and Training to both Team Members and Users
Learning and Researching Unknown Issues and Documenting your experiences
Planning & Organizing
Proficiency at multitasking in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
Delivering Results and Meeting Customer Expectations
Achieving Personal Work Goals and Objectives
Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or related technical field; and 3-5 years experience; or equivalent combination of education and experience
Supervisory Experience: Minimum of 2 years supervisory experience
Experience supporting and troubleshooting Windows and Mac operating systems
Experience with support of VOIP
Proficient in Project Management
Proven ability to work with minimal direct supervision
Strong written/verbal skills
Self-confidence and interpersonal skills

134

Virtual Desktop Infrastructure Operations Engineer Resume Examples & Samples

Familiarity with standard enterprise applications such as MS SQL 2005/2008, Tivoli, SCOM, SharePoint, Splunk, etc
Basic understanding of SAN, Networking, Security, and Backup Technologies
Familiarity with quality assurance and systems testing protocols in a complex technical environment
Proficiency with standard desktop applications including Microsoft Excel, Outlook, PowerPoint, Project, Visio, and Word

135

Desktop Supp Spec-nonex Resume Examples & Samples

Provides PC desktop support to end users
Installs, configures, and maintains computing devices (PC, laptop, tablet, smartphone)
Installs network printers and other peripherals
Installs and updates application software
Performs Active Directory user administration (new accounts, password changes)
Creates voice mail accounts and performs basic telephone oicemail administration
Troubleshoots network connectivity, workstation hardware, application software, printer, and peripheral problems
Performs server backup and restore tasks
Maintains PCs and other peripherals
Monitors server logs, backup logs, server disk space
Maintains current technical expertise and utilizes state-of-the-art techniques when implementing network-computing solutions
Able to clearly and correctly express technical concepts (verbal & written)
Adheres to IS departmental policies and follows departmental procedures
Microsoft or other technical certifications
Basic knowledge of the Microsoft SharePoint
Basic knowledge of the VMware virtualization platform

136

Desktop Build Specialist Resume Examples & Samples

Specifically outline the reasons for your interest in the position
Outline your particular skills and experience that directly relate to this position
Include your current or ending salary
Facilitate logistics by moving computers, printers, and related supplies between various designated locations around campus, operating University of Michigan-owned service vehicles in a safe and efficient manner, working service tickets and update records in inventory management system to reflect equipment moves and changes. Coordinating and updating equipment for migration activities. Decommission computers and printers by following established procedures
Coordinate with build technicians, including migration operations and activities. Coordinating and initiating escalation through established procedures, work with project teams to find solutions and resolve migration technical issues. Continuous follow up to ensure migration activities are complete and meet customer satisfaction and expectations
Contributes process and services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and support documentation
Utilizes analytical and communication skills in the development and modification of written procedures, processes, and technical support documentation, resulting in content tailored to the level and type of audience for support and issue resolution. Assisting in documenting, validating, and revising operational procedures. Generate migration reports to accurately reflect nightly migration activities
Demonstrates effective communication skills when providing training and mentoring to less experienced staff, resulting in staff and teams using and implementing the latest policies, procedures, and best practices to accomplish tasks. Instructs and trains build technicians
Bachelor’s degree in a related field and/or equivalent combination of education, certification and experience
Minimum of one year of experience in a related role requiring customer service, confidentiality, timeliness, organization, prioritization, troubleshooting, and working independently to successfully achieve results
Experience with some or all of the following: installing, configuring, maintaining, and supporting Windows and/or Mac desktop operating systems and applications in a complex, distributed environment; networking connectivity and communication protocols and equipment; troubleshooting skills in diagnosing and resolving computer and network
Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for the following platforms/systems: Windows, Mac
Demonstrated knowledge and use of current computer technology and applications (e.g. productivity apps, Google apps, collaboration applications, etc.)
Building Relationships / Interpersonal Skills:Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open, honest, and accepting manner. Maintains agreed upon levels of confidentiality
Creative Problem Solving / Strategic Thinking:Demonstrate ability to prevent and solve simple problems, seeking help from others when required from colleagues and management. Recognize if a problem needs to be addressed
Communication:Demonstrate ability to communicate correctly and knowledgeably with individuals both verbally and in writing, to differing audiences. Be able to speak concisely, use technical terms knowledgeably, and use correct grammar, spelling, and punctuation in writing
Flexibility / Adaptability to Change:Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives. Ability to assist in the implementation of changes within established and changing deadlines
Proficiency with the following: networking connectivity and communication protocols and equipment; troubleshooting skills in diagnosing and resolving computer and networking problems
Demonstrated experience and knowledge using Asset Management Systems. ServiceNow or other IT Service Management suite

137

Remote Desktop Technical Operations Resume Examples & Samples

Effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers
Hiring, training, and developing operations staff as well as motivating, rewarding and recognizing staff performance
Add real and measurable business value. The Firms various Lines of Business (LOB) continuously rely on the successful delivery of technology capabilities, utilized to grow our businesses, realize efficiencies, and meet control and regulatory requirements. Effective contributions are to be made towards the standardization of processes and procedures
Provide a stable and resilient operating environment. Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance. Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
Managing daily workflow, escalations, accountability, and ownership from technicians, inclusive of the Manager’s deliverables
Interfacing with leadership across GTI to ensure an improved productivity and drive to reduce expenses. The facilitation of future investment back into the Firm is dependent upon the continuous pursuit of gains in productivity and reductions to cost, as related to the operating environment
5+ years' experience of managing a high performance operational team
Minimum of 3+ years' experience in a lead role in Remote Desktop Support environment
Strong professional written and verbal communications, able to clearly communicate across a variety of management levels

138

Associate Director, Desktop Architecture Resume Examples & Samples

Contribute to the development of roadmaps and participate in the standards process for data solutions while partnering with various technology domains to develop solution designs
Deliver comprehensive deployment designs and support plans to operations teams for running data solutions
Supply technology and products in the roadmap on schedule and with the highest quality
Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule realization, product development process adherence, and performance and budget targets are met
Provide last tier support for operations and support teams, including root cause analysis and preventative analysis
Minimum eight years of hands on experience in an IT environment with a minimum three years of experience managing and supporting ServiceNow projects
Bachelor’s degree in Computer Science or related field from an accredited college or university
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work; must be able to set goals and participate in strategic initiatives for a team and foster the development of high performance teams and interface with all levels of the organization
Ability to participate in development of resource plans and structures and influence organizational priorities
In depth knowledge of SCCM, Microsoft Deployment Technology (MDT/OSD), Windows Desktop Operating Systems (Win7/8/10); Virtualization (VMWare, Citrix UPM/AppSense), Microsoft Bitlocker, Microsoft Office Suite (2007, 2013 and/or 365), Browsers (IE,Chrome, Edge); Scripting technologies such as VBScript, PowerShell or AutoIT Script

139

Head of Server & Desktop Management Resume Examples & Samples

Proven experience in managing an Enterprise class Infrastructure consisting of Unix and Windows Virtualised Servers, SAN and end user deployment
Experience of managing a team of highly skilled and motivated individuals in a service provider/enterprise environment
Knowledge of data centre technologies and Disaster Recovery
Implementation of projects and a successful track record of managing large scale infrastructure deployments
Broad spectrum of technical aptitude within an Infrastructure arena of server and desktop communications

140

WPF / Desktop Developer Resume Examples & Samples

Understanding of MVVM design patterns
Working Knowledge with messaging based tools such as JSM
Banking experience is a must have however capital markets/ fixed income securities experience is the preferred candidate
Experience with memory management technology? What have you worked with?
Experience with object oriented programming ?
Experience with MVVM?
Messaging tools used? how did you consume them?

141

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Configure and manage user personalization solutions, i.e. AppSense
Design and support images for HP Windows Embedded OS thin clients, used by both internal and external employees, accommodating for differences in departmental workflows
Manage small to large scale projects, designing software implementation solutions, formulating rollout strategies, and executing these work plans within the allotted timeframes and financial scopes
Conduct ongoing VMware technology assessments, research future products/updates and develop cost-effective recommendations for optimization efforts

142

Senior Desktop Virtualization Engineer Resume Examples & Samples

Lead implementation efforts and deliverables of enterprise wide VDI environments
Accountable for solving all technical aspects and operational delivery of VDI as a service
Develop and communicate the standards, patterns, reference architectures, and roadmaps across the organization through presentations, training and other appropriate means and forums
Evaluate vendor solutions and assist with the selection of vendor products and technologies
Provision virtual desktops using VMware vSphere and Citrix XenDesktop
Create and maintain VM templates and define image requirements
Architect, engineer, and secure Persistent and Non-persistent desktop images
Implementation of application virtualization and profile management technologies
Develop and maintain standard operating procedures for the VDI environments
Provide governance for troubleshooting complex system issues as necessary
Keep up leading changes in technology and evaluate for impact on strategic roadmaps and applicability for adoption/obsolescence
Hold all of these same accountabilities for other technical domains as assigned

143

Windows Desktop SME Resume Examples & Samples

Responsible for end user computing and cybersecurity solutions. This position will be and on and work alongside our Operations and Business Unit teams to understand and support the product customizations and solutions used by these teams
Enterprise computing, end user computing experience
Develop Standard Operating Procedures for End User support
Perform advanced engineering functions including; Group Policy Object engineering and testing, Active Directory and Citrix/VMWare VDI administration
Design and implementation SCCM, VMWare VDI and MS Office 365 administration
Engineer testing of hotfixes and patches to clients and hosts to minimize risk of unexpected issues and insure that the fix resolves the problem
Perform engineering tasks including; OS hardening analysis and testing, Antivirus and client HIPS/HIDS management
Endpoint device imaging and configuration
Client OS Platforms: Microsoft Windows 8.1 and 10
Working knowledge of networking protocols
Microsoft System Center Configuration Manager (SCCM)
Windows PowerShell scripting for purposes of automating tasks
Microsoft Active Directory Services
Group Policy Object Management
Infrastructure and End User Security

144

Desktop Tier Resume Examples & Samples

Provides 2nd-level customer support services for all computer, printer, and other peripheral devices
Experience with complex multi-vendor environment
Administers computers and users using Active Directory/Group Policies
Heavy workstation operating system experience
Deploys and administers antivirus software, security patches, and system updates
Logs comments for all service requests, incidents and change orders performed
Configures and images PC systems and provides responsive delivery to customers
Responsible for the repair of Intel based Desktop PC's running various versions of Microsoft Windows from the following Vendors but not limited to IBM, Dell, HP, Compaq, Toshiba and etc
Maintains detailed asset records for all PC hardware and software. Assists with asset protection and software licensing compliance
Provides equipment maintenance services, including repair and component replacement services for all platforms. Maintains a log of all repairs/services performed
Comprehensive knowledge and expertise in MS Office products
A solid understanding of LAN design, network protocols, client configuration, IP addressing, and remote connectivity
Installing /uninstalling software (TCP/IP, DNS, DHCP, WINS)
Configure and troubleshoot hardware and software including: desktops, laptops, handheld devices, and printers
Promotes adherence to standardized IT processes, strategic principles, and architectural standards
Actively shares knowledge with other IT members and improves the tools and processes used by department personnel
Moves, adds, and makes changes for equipment and software deployment
Experiencing in Microsoft SCCM administration required
Performs other functions as assigned and actively participates in special projects as assigned
Minimum of 2-3 years equivalent work experience as a technician
Must posses strong attention to detail
Professional demeanor is a necessity
Ability to follow strict protocols while maintaining an empathetic approach to in assisting the end user
Strong documentation skills from issue to resolution
Excellent communication skills both verbally and written are critical
Experience supporting Microsoft Operating Systems in an Enterprise, Windows 7 experience preferred
Experience supporting Microsoft Office in an Enterprise, Office 2010 experience preferred
Experience with PC device support in an enterprise environment
Experience with Active Directory User and Computers
PC hardware and peripheral troubleshooting experience
PC application support and troubleshooting experience
Proven customer service and communication skills (phone, written and in person)

145

Senior Desktop / Junior Systems Admin Resume Examples & Samples

Imaging and troubleshooting of Microsoft Windows (7/10)
Troubleshoot a wide variety of systems and applications
Utilization of AD and Group Policy for user and device management
Monitors helpdesk queue and uses it to track incident status and resolution
Maintain system inventory
Other tasks as assigned

146

Analyst, Desktop Resume Examples & Samples

Function as internal customer service contact for IT organization via walk ups, ticketing system and phone support
Install, configure, support, and maintain computers using Windows XP, Windows 7, Windows 10, and Mac OSX, and mobile devices using Apple iOS, Android, and Windows Mobile operating systems
PC, laptop, and printer hardware maintenance, troubleshooting and repair
Ensures correct placement of all new PC’s and other technology and assists staff members in any type of facility relocation and network changes, including PC and Telephone relocations
Enters and tracks support calls and walk ups in the help desk trouble ticketing system
Ability to work in a high-pressure environment
Ability to maintain a professional appearance and conduct oneself in a respectable, responsible, courteous manner
Bachelor's degree in Computer Science or equivalent from four-year college or accredited technical school; or 1 to 3 years related experience and/or training; or equivalent combination of education and experience
2 to 3 years of Customer Service skills preferred
Minimum A+ or Net+ or one higher technical certification
Technical understanding of the Internet, URLs, and email. Experience with common enterprise infrastructure protocols and services including LAN/WAN, Active Directory, networking and Voice over IP

147

Desktop Deployment Technician Resume Examples & Samples

Working knowledge of internet, PC computing, installations, networking concepts and equipment operations
Ability to anticipate tasks, organize and prioritize assignments
Ability to travel between sites, if needed
Provides hospitable customer service
Well-developed verbal and written communication skills

148

Desktop Installer TS / SCI With Poly Resume Examples & Samples

TS/SCI with Poly required
ESMT,SRS (Remedy) and GENESIS
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Macros Editing program,Pivot Table, Scheduling Tool
Must take and pass a drug test, background check and DOT physical

149

Desktop Service Engineers Resume Examples & Samples

Must demonstrate superior knowledge of desktop environments, including Microsoft technologies, hardware, mobility, connectivity, enterprise management systems, etc
Must be proficient in researching technical issues and creating documentation
Must pro-actively seek to improve the desktop processes by interacting with the Team Lead, Manager and team members - Expected to support Field Technicians as Level III or IV for problem management and resolution
Must be willing to accept projects on short notice, and complete them in an accurate and timely manner
Expected to work with ad-hoc projects 60% to 100% of time
Team Work Environment – must work with other/remote Desktop Engineers and Towers
Will attend team and other group meetings, aggressively following up on Action Items
Must have excellent communication skills, oral and written
Must have excellent analytical skills and persistence in researching solutions
Must remain current with emerging Desktop technologies
Extensive Project Work: expected to be innovative, offer client transformative concepts, manage major upgrades and client initiatives. Must demonstrate attention for client’s and CGI’s financial constraints. Must be innovative and pro-active for new technology implementation
Credentials should present several years of desktop engineering experience, as well as high-level technical experience and expertise
SCCM 2012 (SMS 2003 acceptable if experience is current and consistent)
Active Directory and basic understanding of FSMOs (Flexible Single Masters of Operation)
Systems Management (Altiris, SCCM/SMS) - Airwatch
Networking – strong working knowledge of networking concepts, with recent experience, includes TCP/IP, DNS, DHCP, basic network protocols and port configuration, print queues and servers, etc
Hardware experience: PCs, MAC/Apple, smartphones, tablets
Endpoint Security, Monitoring & Remediation techniques
Heavy MS Windows experience and knowledge (SME) required – experience with iOS/Apple products desirable
Must understand the Windows Registry thoroughly
Must work proactively and closely, with other engineers and technical towers, onsite and remote
Must have 10 years of supporting outsourced clients larger than 1000 end users
Must be able to manage workflow for daily tasks, as well as heavy schedule of project work
Must have Excellent professional presentation, excellent communication and documentation skills
Must be able to work with established processes and policies
Must be able to interact with other technical towers on a level commensurate with those skillsets
Must be able to interact with Client and CGI Management professionally
Must be able to produce detailed reports to client on all assigned projects

150

Senior Desktop Virtualization Engineer Resume Examples & Samples

Creating technical standards for End User Computing (EUC)
Deploying desktop operating systems (Windows 7 and Windows 10)
Management and configuration of IE-11 and MS Edge browsers
Managing desktop group policy
Remediating desktop vulnerabilities
Mentor to others in EUC Department (Service Desk Reps, Systems Engineers I and II)
4 years of advanced troubleshooting / root cause analysis
4 years of desktop security
3 years of project management

151

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, or technical training
10+ years of related systems engineering experience
Demonstrated experience with VMware products and technologies (vSphere, vSAN for Horizon, Horizon, ThinApp, App Volumes)
Experience managing and securing Microsoft Windows Server
Experience with Windows Failover Clustering environment
Understanding of the user logon process in VDI and Windows experience with configuration and management of user profiles in a hosted Shared and non-persistent VDI environment
Experience integrating and supporting Microsoft Windows 7 & 10 in a VDI environment
Experience managing and maintaining hypervisor hosts in support of VDI
Demonstrated understanding of block and file-based storage system concepts
Prior experience with storage-area-network based replication products and technologies
Prior experience deploying backup and recovery products
Demonstrated understanding of layer 2/3 networking technologies and concepts
Demonstrated understanding of storage-area-network products and technologies. Demonstrated understanding of backup, recovery, and replication technologies for virtualized environments
Prior experience creating documentation for server virtualization environments
Demonstrated ability to interact with customers and external teams to gather critical project information
Experience with Application Delivery Controller (ADC) and Global and Server Load Balancing in support of VDI environments
Experience maintaining Virtual windows servers in production environment
Experience using PowerShell scripting to manage Windows Servers and applications
VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and/or Desktop and Mobility (DTM) are desired

152

IT Infrastructure Engineer, Desktop Resume Examples & Samples

Troubleshooting and resolving hardware, software and systems based issues
Providing excellent user experience by supporting clients in the use of their equipment and corporate systems
Providing email, IM, telephone and remote support for users
Responding to all issues ensuring that Case SLA’s are met and targets maintained
Listen to our internal customers and understand and respond positively to their requests
Managing internal regional IT projects
Interact effectively as a team member and work collaboratively with other departments
Adapt to changing assignments and multiple priorities
Manage multiple tasks and successfully meet deadlines
Fluent in English both verbal and written
Good technical understanding of business process supporting systems
Able to work under pressure and still maintain an excellent level of service
Bachelor degree in an IT discipline is preferable, or commensurate experience working in an IT environment
Qualified in an Engineering or IT discipline
High general IT knowledge
Experience in a Support Role is essential
3 years + experience in a Software, Engineering or IT discipline
Experience of using Windows OS, MS Server Exchange, MS Desktop and MS Office
Experience in networking installation and maintenance
Working knowledge or skill development in one or more of the following: Python, Ruby/Rails, Powershell, Bash
Mobility - 10% of travel time required

153

Senior Wintel Desktop Virtualization Engineer Resume Examples & Samples

Engineer the core desktop platform and supporting infrastructure in line with our key objectives of Automation and Virtual Desktop
Research options providing functional and technical written evaluations of products and operating system upgrades and patches
Maintain relevant and current knowledge and be a leader, within assigned technical fields
Prioritize work efforts, multi-task in a very fast-paced environment, and provide timely and clear updates
Provide technical consultations and presentations to LOBs as needed
Create and lead configuration management processes, while following all change management guidelines
Ability to work independently without intensive oversight – must be self motivated and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact)
Initiative and ability to research problems independently, finding root cause
Excellent oral and written communication skills; including documentation
15 years of experience managing windows based PC’s with at least 10 years of hands on engineering experience with Microsoft Windows
Strong knowledge of Microsoft Office and core desktop applications and fundamental application integration experience
Architect experience of VMWare, Citrix and Symantec desktop and application virtualization technologies
Must have Sysinternals level understanding of the Windows kernel and architecture with the ability to debug memory dumps and network traces
VBScript, PowerShell and Batch scripting experience is essential with C#, WCF web service development integrating with MS SQL preferred and some WinApi experience. Use of Subversion a plus
Strong knowledge of OS image creation using Microsoft Deployment Toolkit and extending the Microsoft tool set into the enterprise
Strong Experience in Deploying and Operating Windows at the SA level with a strong bias towards automated deployment and operations experiences
A+, Network+ or any other professional certification, MCDST or MCP or MCSE is required or similar experience level
Experience of deploying and supporting large scale O/S migrations and introducing new technology based on business needs and industry standards
Solid foundation designing and implementing distributions with Active Directory and Group policy
Resource Kit level knowledge of Windows Server 2008/2012/2016 and Windows 7/10
Roaming Profiles for user settings, builds and distributions (AD) – AppSense, VMware User Environment Manager (Flex+)
Advanced Networking concepts (TCP/IP, Routing, Firewalls, Network Security)
Ability to read and understand Wireshark and Netmon network traces
7+ years of experience supporting geo-diverse production systems
4+ years of enterprise scale (hands on) experience with VMware vSphere and Citrix ecosystem technologies
Intermediate knowledge in blade server virtualization, storage fabric technology and converged infrastructure; either through an in-depth understanding of foundational principals or through hands on experience
Demonstrated ability to program in one or more structured languages such as C, Java, JavaScript, Power Shell, Python, VB .NET; as well as, domain-specific languages such as HTML, SQL
Strong customer facing and relationship building skills
Ability to uncover business challenges and develop solutions to solve those challenges
Responsible for coaching and mentoring less experienced team members
Strong knowledge of Microsoft DFS/DFSR
Strong knowledge of Microsoft group policies
Intermediate knowledge of Microsoft Clustering services
Proficiency in Python, PERL, Shell Scripting and macro’s

154

IT Desktop Team Manager Resume Examples & Samples

Strong team and project management skills
A strong technical background in a Windows client environment, preferably with knowledge of Windows 10
Proven track record in delivering change across a large distributed estate
Experience of managing desktop security including Anti-Virus and Data Loss Protection
Desktop management tools for patch and software distribution eg LANDesk or equivalent
Asset management for hardware and software

155

Manager, Desktop Architecture & Engineering Resume Examples & Samples

Determine which hardware vendor offerings best meet our requirements and evaluate/benchmark desktop and laptop hardware models for our ongoing hardware refresh. Results of evaluation/benchmarking are used in recommending standards to leadership around a refreshed hardware platform, including laptops, desktops, monitors, hard drives and all peripherals and accessories
Develop and prepare test scenarios and environments to test desktop software and hardware for potential use within Deloitte environment. Choose benchmarking solutions that best test for our varied environments. Work with virtual teams across organization to coordinate and perform testing activities
Manage relationships with vendors to troubleshoot issues, identify platforms and models that meet requirements, and ensure regions/offices receive required support and services to provide end users with a stable, consistent platform. Manage relationships with standard vendors such as Microsoft, Apple, HP, and Dell
Architect and deliver specific deliverables for the desktop platform—these address documented desktop/laptop hardware standards and configurations, operating system platform upgrades, end user monitoring/management, and imaging design and development
Bachelor’s Degree; 7 to 10 years of experience in an IT role is required along with specialized knowledge and/or experience in the end user technology environment. Experience should involve managing and supporting operating systems, use of network protocols and components, testing hardware/scripts/packages/software, resolving complex platform issues, and project and change management
Advanced knowledge of hardware components for computer systems
Mastery of operating systems (Windows client required, other experience preferred); Internet Protocols and Concepts; Thorough understanding of advanced network concepts and application interoperability, especially AD architecture. Experience with design/deployment/usage of client systems management platforms (SCCM, Altiris, LanDesk, etc.)
Intermediate to advanced Microsoft Office skills
Experience in preparing documentation, including test scenarios, support resolution, technical guidance and comparative analyses of hardware

156

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

3-5 year’s experience with windows server builds, automation, OS/HW lifecycle management
3-5 year’s experience with HP Converged infrastructure including Blades, 3PAR, C7000
Thorough understanding of Citrix Xen Desktop 5x, 7x> and Familiarity of thin terminal management (Wyse, HP and eLux Thin Manage) products
Thorough understanding of Citrix XenApp 4.5, 6.x and 7.x products, Citrix Provisioning Services, Policies, Load Balancing, Store front, Cert renewals, and IMA / FMA Architecture
Team-oriented approach and ability to work well with partner organizations in a large corporate environment
Customer-service focus, striving to ensure that the service is not just available but meets business needs now and for the future
Drive for continual improvement – identifying opportunities, developing solutions that are valid from both business and technology perspectives, and bringing those ideas to fruition
Global viewpoint that will understand impact beyond the immediate location and will respect cultural differences in order to operate effectively within a distributed team
Self-directed approach that illustrates excellent work ethic, produces high quality results, and demonstrates attention to detail
Exceptional communication skills, verbal and written, that are appropriate for both technical and business audiences
Mentoring and knowledge-sharing skills that will enhance the team’s performance
Flexibility to respond to critical system issues and perform infrastructure updates outside of normal business hours

157

Hosted Virtual Desktop Consultant Resume Examples & Samples

Maintain software updates on XenDesktop virtual images
Including pre- & Post- deployment testing
Install, configure and maintain Citrix suite:(Xen App, XenDesk, XenSvr)
Monitor and test performance & make tuning recommendations
Maintain On Call rotation & respond to outages / incidents off hours
Review and respond to incident tickets
Write power shell scripts to perform routine tasks for inclusion into Work Flow and Operations Orchestrator
Must be eligible for DoD Security Clearance
DoD 8570 Certified: Security+CE
Strong problem solving, priority setting, and collaboration skills
Ability to communicate and explain issues to other teams
Ability to communicate and drive direction to mitigation teams
High School Diploma or equivalent; may hold 2 year post-high school education or certification

158

Service Desk-remote Desktop Management Agent Resume Examples & Samples

Identify performance issues proactively
Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols
Works within strict time scales and elevates incidents within defined time windows
Uses proactive monitoring procedures/tools to identify problem prevention opportunities
Configure system hardware, software and network components to meet established standards with assistance
Perform routine installations and/or configurations
Assemble and integrate system/product
Perform routine maintenance. May include performing tape/backup operations
Understands the impact of operations delivery on the customer's business
Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives
Responds to customer relations problems promptly and appropriately
Take ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
Work effectively in a multicultural environment
Respond to service, product, technical, and customer relations questions
Lead a small team with well-defined objectives
Must possess an active Secret (or higher) DoD Security Clearance
Must possess an up-to-date DoD 8575 certification: Security+CE
May hold entry level certification(s) in field of work
Typically, 3-5 years of working experience in related fields
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes
In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory
Ability to resolve or assist in the resolution of complex Customer problems
Able to demonstrate good oral, written, and telephone communication skills
Ability to work in a team environment, which may be local, global, virtual, or multifunctional

159

Technician, Desktop Technologies Resume Examples & Samples

Acts as third level escalation path for second level issues that require advanced troubleshooting or work beyond established time frames
Troubleshoot and resolve desktop, software, peripheral and clinical application issues
Escalate problems as needed to other support groups
Work closely with other support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users
Update tickets, provide status updates and follow up resolutions to customers
H.S. Diploma or GED equivalent· Strong hands-on technical skill with personal computers, laptops and peripherals· Excellent written, organizational, communication and customer service skills· Ability to research and resolve issues escalated due to complexity and/or time restrictions· Must work well in a multi-task environment· Must be a self-starter, with the ability to establish priorities· Must have strong interpersonal skills for dealing with customers on a one on one basis· Must possess strong troubleshooting and analytical skills to work through issues· Strong skills in supporting current iterations of Windows and Apple operating systems, MS Office, Local Area Networks, Wireless network configuration and connectivity, remote support software, printers and other peripherals, etc.· Must possess the ability to assist customers remotely over the phone, via remote control software or in person· 1-2 years second level support/customer service experience· Minimum 12 months experience on DaVita Help Desk (for internal candidates only)· A+ certification preferred· Clinical experience a plus· Ability to lift a maximum of 50 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motion

160

Director, Desktop Systems Resume Examples & Samples

Supervise and provide mentorship for the Desktop Systems team. This includes hiring, training, evaluating and coaching. Meeting regularly to discuss performance issues, projects, changes in procedures and/or duties, completing performance reviews
Establish and manage performance against KPIs and facilitate a feedback system to team members on issues such as customer service, communication, and technical skills in order to enhance the quality of support delivered
Participate in the annual budget planning process, contributing to the annual budget for Desktop Systems services, and manage vendor relationsips. Responsible for the monitoring of Desktop Systems budget and accurately managing the assets associated with the service
Collaborate with subject matter experts, business owners and leadership to gather requirements and maximize service delivery. Develop and manage service roadmap for Desktop Systems
Plan and manage resources ensuring all projects meet obligations and budget expectations. Complete tasks in a timely manner and manage multiple projects effectively
Participate on the incident management team in the standard rotation. Oversee the coordination of resources to address any outages and customer communications when required, providing timely and accurate communications to expedite the restoration and restore customer confidence
Provide executive summaries, metrics and status reports (written and verbal) on current projects and operational performance

161

Client Engineer Desktop Resume Examples & Samples

2+ year' experience with Microsoft Systems Management (SMS, SCCM)
1+ year' of experience in SCCM software Onboarding coordination
1 + year' home drive moves and local administrator management
1 + year' Thin Client administration
1 + year' VPN Client administration
1 + year' Onboarding of the tablet programs (Surface Pro, HP Tablet, Win 8 Win 10)
1 + year' hardware Onboarding/validation of desktop, laptop and tablet (Win7 and Win 10)
1 + year' GPO testing/troubleshooting
1 + year' SCCM image operating system deployment (OSD) operations
1 + year' USMT backup/restore
MCSE Certified: Enterprise Devices and Apps Certification preferred
SPLUNK (Data Analysis)
Building custom WinPEs using Microsoft tools or WinPE builders
1+ year Microsoft IIS Management
SCCM VNext SF testing/troubleshooting
Remote client management coordination and applications/patches/updates deployment with SCCM
System Administrator or "Last reserve" (Desktop 3) member of the Knowledge Hub Team creating the training documentation and providing support for the Desktop 2 Support
SCCM software Onboarding coordination
SMS Client Agent Health Remediation
Hardware Onboarding/Validation
Secondary or Tertiary on the other Client Engineering Team members responsibilities

162

Desktop Technican Resume Examples & Samples

Providing technical support to end users on client issues
Help manage and audit inventory
Work with multiple groups including Windows Server and AV teams
Windows 7-10 and macOS installation, configuration and troubleshooting
IOS 8x and Android configuration and troubleshooting
Entry level knowledge of Active Directory and Exchange
At least basic scripting skills with PowerShell
Willingness to help as needed on other projects
Be a self-starter with a team focused, positive attitude with an attention to detail
IBM/Dell/HP Hardware Certifications
Apple Certified Mac Technician Certification (ACMT)

163

Desktop Supprt Technician Resume Examples & Samples

Provide support for currently deployed and newly issued Mac IT assets including installing, configuring, diagnosing, repairing, maintaining and upgrading all hardware and software, while ensuring optimal performance, via telephone, email and/or remote desktop connection
Provide technical assistance and step-by-step solutions to end-users, when required, to remedy computer related issues
Troubleshoot computer components and support replacement of hardware and software in a timely and accurate manner
Use exceptional interpersonal skills to handle multiple open issues and interface with customers at all levels with urgency with attention to detail and great enthusiasm
Adhere to Service Level requirements and performance targets while providing high quality customer service
Applicant will be subject to a full field investigation and must be able to obtain and maintain appropriate Access credentials for customer location
Must possess DoD 8570 certification, such as Security +
Minimum 3 years Apple (Mac OS) experience
Hands on experience supporting Macintosh systems in a Windows environment
Strong interpersonal, written/verbal communication, organizational and customer service skills
Ability to interact across all levels of management
Excellent team player - collaborates well with others to solve problems and actively incorporates input from various sources
DoD Secret Clearance or higher
Experience with JAMF Casper Suite
Apple Certified Support Professional (ACSP) 10.11 or higher
Bachelor’s degree in Information Systems/Computer Science or a related discipline or comparable work experience
Change oriented - actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways

164

Desktop Service Technician Resume Examples & Samples

Install, configure, administer, and maintain desktop infrastructure
Provide support for all end user computing services including desktops, laptops, tablets, mobile devices, printers, peripherals, audio visual equipment and associated software
Respond to and resolve incidents and service requests for end user services
Analyze incidents and escalate if corporate wide solution is required
Document work logs and resolution of tickets in and industry standard ITSM system to ensure that the information is available to the rest of the IS Workstation Services team and the IS Service Desk
Update Knowledge Base articles based on resolution of incidents
Assist with problem management
Coordinate with end users, facilities services and application support teams to perform physical desktop/peripheral installations
Maintain asset management database with any new or changed hardware
Participate in a 24X7 On-Call rotation
Intermediate desktop troubleshooting skills
Initiative (self-motivated), able to work independently
Proven team player with the ability to work effectively in cross-functional teams
Undergraduate degree with 1 or more years of related experience, or an equivalent combination of education and experience
Direct experience supporting Microsoft Windows and Office
Previous experience supporting end users in the Oil and Gas industry
Previous experience with BMC Remedy and/or ServiceNow ITSM systems
Microsoft MTA: IT Infrastructure, preferred
Microsoft MOS 2016 Expert Certification, preferred
ITIL Foundation Certification, preferred

165

Desktop Service Technician Resume Examples & Samples

Assign incident and service request tickets to other team members and balance ticket load
Develop Knowledge Base articles based on resolution of incidents
Collaborate with internal operations staff across business units, IS, and vendors when troubleshooting complex issues
Update and maintain system documentation and operating procedures
Advanced desktop troubleshooting skills
Strong planning and organizing skills with proven ability to effectively prioritize a high volume of requests daily
Undergraduate degree and more than 2 years of related experience, or an equivalent combination of education and experience
Solid understanding and hands on experience supporting Microsoft Windows and Office
Previous experience with Microsoft SCCM and MDT
Microsoft MCSA: Windows 10 and/or Office365 Certification, preferred

166

Desktop Channel Technical Marketing Intern Resume Examples & Samples

Strong proactive engineering troubleshooting and problem solving skills
Comfortable presenting issues and solutions to multiple layers of management
Independently resourceful and a problem solver
Comfort with some ambiguity
Experience with social media and PC gaming

167

Virtual Desktop Application Virtualization Operations Resume Examples & Samples

3-5 years’ experience and strong skills in supporting Server / Application / Desktop Virtualization technologies (VMWare, Citrix) and Large-Scale environments; certification is preferred
3-5 years’ experience and proven ability to support Microsoft Windows server environment (AD, DNS, DHCP, DFS, Group Policies, IIS, File, Print Service, App-V, etc.); certification is preferred
Proficient with Citrix NetScalar (Install, Configuration and Management), Cert renewals etc
Scripting and automation (Perl/PowerShell/Python) skills are required

168

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Experience with design and implementation of IT systems that require the integration of diverse and complex components. Activities include creating a problem statement, defining operational requirements including integration with other systems or components, researching and modeling the system architecture and configuration, investigation alternatives, cost analysis and estimation, and decision analysis
Experience with systematic conversion of requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
Experience performing functional analysis, timeline analysis, requirements allocation and interface definition studies to translate requirements into hardware and software specification
Experience providing specific, detailed information for selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements, facility requirements (including floor layout, power & cooling, network connectivity), data storage, backup, monitoring, operations systems, directory services, identity management, access management, and automation

169

Desktop Resume Examples & Samples

Associates degree (Experience accepted in lieu of degree)
Minimum 3 years Desktop support experience in a Windows Active Directory environment
Experience with MS Windows and Office, VPN, remote access, and anti-virus software
Basic understanding of programming, relational database, and client-server concepts
Proven strong oral/written communication and customer interface skills
Proficient with a variety of domain and email account administration tools and standard corporate email security policies
Able to work effectively with all levels of IT support structure, to include assisting in the skills development and mentoring of Tier 1 Agents
Familiarity with ITIL processes such as incident, problem, change, release and asset management
Providing excellent customer service with minimal supervision
Ability to communicate effectively with all levels of personnel across multiple organizational boundaries
Excellent planning/time management skills; ability to prioritize tasks effectively
Experience working in a fast-paced, high volume work environment

170

Desktop Operating System Builds Resume Examples & Samples

Experience with using the appropriate database tool, including Structured Query Language (SQL), Microsoft SQL Servers, and Oracle
Experience with disaster recovery, performance analysis and tuning, index maintenance, and monitoring of data
Experience with administering, maintaining, developing, and implementing policies and procedures for ensuring the security and integrity of the database
Ability to perform Oracle, SQL Server, SYBASE, and other DBMS database and application server administration
Ability to perform database and software life–cycle activities to ensure the highest level of system performance and availability and compliance with business requirements
HS diploma or GED and 8 years of experience with systems administration, AA or AS degree and 6 years of experience with systems administration, BA or BS degree and 4 years of experience with systems administration, MA or MS degree and 2 years of experience with systems administration, or PhD degree

171

System Manager, Consumer Desktop Resume Examples & Samples

Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering
Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program
Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule
Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
Drives innovation and integration of new technologies and quality initiatives into projectsand activities in the manufacturing and/or engineering organization
Leads and provides guidance and mentoring to less-experienced staff members
Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
PMP/PMI certification preferred
Typically 6-10 years experience
Extensive experience with using project and program planning tools and software packages to create, manage, and track project results
Demonstrated business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixed teams and resources
Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels

172

Desktop Computing Specialist Resume Examples & Samples

Experience with LMSes, particularly Canvas
Experience with procurement systems, particularly Ariba
Experience with ticketing systems, particularly ServceNow
Experience with SharePoint

173

Virtual Desktop Infrastructure Administrator Resume Examples & Samples

Provides remote system administration support, system maintenance, and operation of a Virtual Desktop Infrastructure utilizing Citrix, VM Ware, and Windows
Utilizes remote login capability to perform analysis on end user account and thick client desktop computers to determine suitability for migration into the virtual infrastructure
Performs migration of end user account into virtual environment, performs operational check to verify proper operational performance, provides operational overview of virtual service to end user, troubleshoots any problems, and ensures end user is left in full operational state
Works with customers to resolve desktop problems and service requests,such as software installations, remotely, using tools such as SMS, Remote Desktop Connection, and Active Directory using strong interpersonal and customer service skills
In support of this task, the contractor performs activities such as supporting the Microsoft Windows desktop image for workstations, laptops, and tablets
Provides third-level helpdesk support for problem records related to the desktop environment
Supports the Windows desktop operating system including virtual desktops. Must be proficient in Microsoft Office suite of applications

174

Virtual System & Desktop Infrastructure Engineer Resume Examples & Samples

Maintaining the client workstation deployment process
Developing, implementing, and maintaining an enterprise deployment and software application packaging infrastructure
Enabling the ability to deploy applications with tools like SCCM, VMware, Liquidware Labs ProfileUnity, or equivalent technology
Developing and maintaining Windows 7 and 10 Images utilizing Microsoft SCCM, OSD & MDT
Testing and integration experience in new desktop and laptop hardware
Troubleshooting complex third level technical support incidents in compliance with service levels
Presenting materials and presentations relating to software packages to end users and management
Having the ability to troubleshoot problems

175

Virtual Desktop Solutions Engineer Resume Examples & Samples

A minimum of 5 years of solutions engineering and design experience in the virtual workstation space
Three or more years’ experience in capacity planning, and systems performance analysis and optimization in a distributed client/server environment required
Systems planning and engineering skills in a virtual desktop environment
Infrastructure engineering experience, including functional and technical requirements gathering, and solution development
Broad knowledge of Windows-based operating systems; deep understanding of supporting technologies in SAN, Backup, Web, Middleware, Database, and surrounding infrastructure support technologies
Advanced written and verbal communication capabilities, ability to influence and successfully interface with various stakeholder communities
Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools is desired

176

Prepress Desktop Operator Resume Examples & Samples

HS diploma or equivalent
A minimum of 3 years prepress experience and/or vocational/technical degree
Knowledge of all aspects of Electronic Prepress and Platemaking, including digital file formats and the Prinergy workflow
Knowledge of common desktop publishing tools such as PDF, Quark, Acrobat, Illustrator, Preps, and Photoshop
Position requires extensive use of both the Macintosh and PC platforms
Previous CTP operational experience and working knowledge of imposition software a plus
Must be self-motivated, organized, reliable, and quality oriented
Ability to apply written instructions to job set-up
Able to lift up to 50 pounds, reaching, bending, walking, standing, stooping, pulling and pushing with or without reasonable accommodations
Must be available for overtime during the week, and on weekends when needed
Knowledge of digital presses/printing a plus

177

Desktop Administration Tech Resume Examples & Samples

Perform second level diagnosis of all escalated end user trouble calls and performs first and second level Systems problem identification, dispatching and/or resolution
Analyze, upgrade, troubleshoot, maintain, and repair computer systems hardware, software and peripherals
General Windows Administration, general knowledge of local area networks and Remote Desktop client support, and Microsoft application support
Analyze and determine the root cause of desktop problems related to PC hardware, software and applications, networking communication, and peripherals
Provide clear communication to the user community about problem resolution, system outages, and planned events based on Multi Service policy and procedures
Track and monitor problems to insure a timely resolution using trouble ticketing system
Escalate to various Multi Service engineering groups and IT staff when necessary
Systems monitoring, troubleshoot Windows Workstation, Laptops, MS Office issues, and other related tasks
Workstation patching and software/hardware inventory management
Consistently display a high level of urgency when solving end user issues
Take issue ownership and consistently show integrity and reliability using an organized and pro-active approach to providing support for all supported technologies

178

Desktop Systems Technician Resume Examples & Samples

Working in a Windows 10 environment as well as proficiency with Microsoft Office
General knowledge of Active Directory
Supporting basic network issues including network printers and IP phones
Manually setting up PC hardware including laptops and desktop workstations

179

Manager Web, Desktop & Mobility Resume Examples & Samples

Directly supervise a team of 12 or more associates in support of company’s endpoint infrastructure and web administration environments
Ownership, engineering, configuration and administration of company’s Windows workstation landscape including 6,500 laptops, desktops and Microsoft tablets
Ownership, engineering, configuration and administration of company’s macOS systems including 400 Mac laptops and desktops
Ownership, engineering, configuration and administration of company’s mobility landscape including 7,500 iPhones and iPads
Ownership and administration of applications and systems including AirWatch, SCCM, Intune, and LogMeIn
Ensure workstations across the enterprise are in alignment with standards and are adequately patched and maintained in adherence to security standards and protocols
Ensure that mobility standards and best practices are adhered to across company’s mobile landscape
Configuration and support of company’s streaming media video network (Lennar News Network) including workstations, video streaming and local Quantum StorNext environment
Tier 3 support across the Windows, Mac and iOS landscapes and ensuring that required SLAs for service delivery are met and maintained
Oversee the successful completion and implementation of near-term initiatives and projects including corporate-wide Windows 7 to Windows 10 migration, SCCM environment upgrade, web hardening effort, iOS/macOS cache server deployment and a workstation refresh project
Draw upon technical knowledge and experience to provide expertise to IT Department personnel and teams on complex projects and initiatives, resolve challenging infrastructure, OS and systems issues, and assist in making informed decisions
Translate business needs into technical solutions
Develop solutions using state-of-the-art technologies and methodologies
Participate in conferences, forums, etc. to stay current with industry trends and advancements
Perform research around new technology and its integration into Lennar applications and systems
Apply communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues
Collaborate effectively with other functional areas around IT as well as third parties such as vendors to develop and implement new technologies and solutions
Bachelor’s degree in the field of computer science, information technology, engineering preferred or equivalent relevant work experience / certifications
10+ years experience in an enterprise IT environment, 8+ years in a management role

180

Analyst, Desktop Administration Resume Examples & Samples

Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs
Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase
Write technical specifications for purchase of PCs, networking hardware and related products
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Build rapport and elicit problem details from service desk customers
Act as an escalation point for advanced or difficult help requests
Escalate problems (when required) to the Service Desk Manager
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
Construct, install, and test customized configurations based on various platforms and operating systems
Extensive application support experience
Ability to conduct research into a wide range of computing issues is required

181

Desktop Operations Technician Resume Examples & Samples

Ensuring that any new technical knowledge, workarounds and fixes are added to the Call logging software Knowledge base
Ensuring that calls are responded to effectively and efficiently
Providing exceptional levels of customer service to all customers of the Technical Assistance Centre (both internal and external)
Ensure energy saving initiatives are practised

182

Desktop Technology Specialist Resume Examples & Samples

One year of experience in a professional technical support environment such as computer repair, networking or technical support center
Experience diagnosing problems with computer hardware, and software along with network diagnostic with the ability to apply solutions to the problems
Experience with standard computer applications (for example word processing, spreadsheets, email, and internet browsers)
Strong knowledge with computers, networking and operating systems
Strong technical skills on troubleshooting computer hardware, software, peripherals, and network diagnostics
Experience in wireless communication and troubleshooting
Experience with TCP/IP
Must possess a strong customer centered philosophy
Ability to work with a minimum of supervision
Professional personal presentation

183

Desktop Tech Intern Resume Examples & Samples

Staff the Desktop team, assisting end users with technical support of desktop computers, laptops, applications and related technology
Build and configure desktops/laptops for new hires and PC refresh process. Follow all established processes for maintaining inventory for Asset Management team
Support AV equipment
Microsoft Office Suite(2007/2010/2016)
Working knowledge or familiarity with Active Directory
Working knowledge or familiarity of Software Deployment tools (SCCM) a plus
Mobile device support (Android\iOS\Smartphone\iPad experience)
Quality research skills to aid in troubleshooting and resolution of user problems
Experience using ticketing systems for incident and request management
Knowledge of ITIL a plus
Working towards degree in the Information Technology field
Available to work part time during fall semester and full time during the summer
Strong communication, collaboration and customer service skills
Quality focused

184

Desktop Configuration Specialist Resume Examples & Samples

Experience Baylor academics with outstanding tuition remission for eligible staff and qualified dependents
Experience our beautiful campus with access to libraries, museums, and recreational facilities such as our fitness center, athletic courts, an indoor swimming pool, and the Baylor marina to name a few
Experience Baylor athletics with reduced admission or free access to athletic events
Experience Baylor through many more wonderful events and programs that take place on campus each year
Conveniently located in Waco, Texas, Baylor University is approximately 90 miles from both the Dallas-Fort Worth and Austin areas. To learn more about life in Waco, visit http://wacochamber.com/community/about-waco

185

IT Desktop Intern Resume Examples & Samples

Working towards a Bachelor’s degree with a Computer Science concentration or OSx Certification, Net+, A+ and Windows 7 MCITP preferred but not required
Experience working in Windows PC Support or an equivalent occupation preferred
Experience doing support of Macs and Apple products preferred
Experience with user VPN and two factor authentication configurations
Desire to go above and beyond at all times to serve our customers
Capable of working individually and as part of a team
Must be able to work on multiple projects/priorities in a deadline-driven environment
Must be able to remain calm in pressure situations and adapt quickly to change
Proactively address new and emerging problems

186

Desktop Field Technician Resume Examples & Samples

Desktop computer technology (windows 7/8)
Printer maintenance and support
Desktop peripheral knowledge (scanners, printers, etc)
Mobile Device support (iPhone, iPad, Android)
Apple OSX and iOS support

187

Desktop Techs Resume Examples & Samples

Provide 2nd level support of computer workstations and associated peripherals
Escalation of issues to the appropriate application support or 3rd level support team
Ordering, configuration, and deployment of desktop hardware, software and peripherals
Documenting all work in the call tracking system (ServiceNow)
Follow established policies, procedures, and processes
Maintain and update asset data

188

Desktop Engineers Resume Examples & Samples

Diploma in an IT-related discipline
Minimum 1 year relevant experience in providing desktop support
Proficient in Microsoft Windows / Windows XP / Microsoft Office
Experience in providing desktop support to senior management
Position will be on a 1-year contract with possibility of renewal

189

Desktop Tech Resume Examples & Samples

Demonstrated experience working in a heterogeneous LAN/MAN/WAN environment installing, implementing, and testing a wide variety of vertical and off the shelf applications as well as diverse hardware
Demonstrated knowledge of network communications and server-client environments
Strong technical and customer service skills a must
Ability to build organizational partnerships with others, and be able to negotiate and build consensus
Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction
Demonstrated resourcefulness, initiative, and analytical abilities
Must be able to work varied shifts and/or additional hours
Ability to read, write, hear, and verbally communicate in English to the degree required to perform the job
Successful completion of additional related certification
Successful completion of multiple courses in relevant computer fields from a recognized program
Experience working in and supporting a virtual desktop environment

190

Help Desk / Desktop Resume Examples & Samples

Excellent customer service and communications skills acquired through previous experience in call center, customer service or technical help desk environment
Consumer technical support resolution skills acquired through previous experience in consumer technical support position at electronic retailer, local tech shop or internet service provider
Strong troubleshooting and problem solving skills in the following areas
Deliver high-quality customer and partner experience (CPE) through timely response and resolution
Facilitate case escalations and timely resolution of customer issues
Collaborate to resolve the customer's issue in the most efficient way
Provide direct support for internal escalation requests
Recover dissatisfied customer situations
Identify opportunities to provide a better customer experience on the SME area assigned
Monitor the Tier 3 support queues and provide global support for questions/issues as required by outsource T1/2 resources and escalated customers, ensuring timely and constant communication to affected user(s) as required
Proactively audit support cases owned by support Tier 1 and 2 and share findings to drive process and knowledge improvements for the SME area assigned to the role
Knowledge Sharing Consult, collaborate and take escalations when necessary
Input into cross-technology analysis for issue identification and resolution

191

Desktop Supporttechnician Resume Examples & Samples

Monitor trouble tickets system and respond to all trouble reports within established goals
Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues
Understand and enforce policies and follow all safety rules and regulations

192

Desktop Technicians Resume Examples & Samples

5+ years of total IT experience
Hands on hardware troubleshooting
Imaging of PC's and machines
Overall knowledge of Windows systems
Certifications are a plus especially A+
Customer service is key

193

Engineer, Windows Desktop Resume Examples & Samples

Research, evaluate, develop and implement Windows Desktop Engineering designs and standards following industry best practices
Ensure that current and planned technical solutions are compatible with the company's business needs and strategic objectives
Work with the other IT organizations to design, develop, and implement Enterprise Systems in support of development, test, and production environments
Provide technical expertise and operational assistance to other IT and Business groups
Bachelor degree preferred or equivalent combination of education and relevant experience
7-10 years of experience in Windows Desktop Engineering system design, implementation, and 3rd level support activities
Extensive experience engineering enterprise desktops
Extensive knowledge of Microsoft desktop Operating Systems, Windows 7 and Windows Server operating systems and Active Directory
Extensive experience administering desktops and application management (packaging and deployment) using management tools such as Microsoft System Center Configuration manager
Experience with VMware View and/or Citrix virtual desktops with production users and with resource intensive applications hosted
Experience with Group Policy, PowerShell and/or other scripting tools
Experience with mobile phone/tablet mobile device management software and solutions
Strong experience tuning the end user experience to meet business needs
Good communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman’s terms and maintain a customer service attitude to all levels of users
Able to work independently and creatively problem solve complex technical problems
Able to provide leadership, guidance and training to others
Able to provide accurate estimates of time frames and cost estimates necessary to complete potential projects and develop milestones and project implementation plans

194

Virtualization Desktop Architecture & Engineer Resume Examples & Samples

Provide advanced technical contributions and input regarding design, development, production and support of end user environment hardware/software and related technology. This can include hardware configurations, OS and application policies, scripting, running management systems, or troubleshooting
Prepares test plans and environments to test identified software and hardware for potential use within Deloitte environment
Performs research using vendors, interviews and written materials for new and emerging technologies for input into recommendations around potential use within Deloitte. Research and analysis is also performed in seeking possible solutions for identified issues and problems in major platform changes and functional software deployments
Works with other team members to develop and test firm images that are used on the majority of our 90,000 machines. Focus of configuration and testing would be in VDI or DaaS(Desktop as a Service) environments
Develops use case scenarios showing proposed value of VDI and gathers metrics to demonstrate cost/time savings
Collaborates with vendors and other ITS staff to troubleshoot issues, identify platforms that meet requirements, and insure regions/offices receive required support and services to provide end users with a stable, consistent platform
Works with Call Center, functions and regions/offices to provide third level support on our hardware and software environments
Continue pursuit of knowledge of vdi and virtualization management tools through seminars, webinars, technical publications, and product evaluations
Trains other staff in the operations/maintenance and troubleshooting of VDI environments

195

Remote Desktop Suport Resume Examples & Samples

Basic level server hardware replacement skills
Process documentation skills
Server installation experience
Moving and relocating customer equipment from one site location to the next for site moves, remodels, etc.EEO Employer

196

Senior Desktop / Junior Systems Admin Resume Examples & Samples

MUST be a team player
Must be a willing learner (i.e someone who seeks out opportunities to learn and is resourceful in self-learning)
Must be highly professional. They will have exposure to executives at so the candidate has to have excellent communication

197

Desktop Systems Technician Resume Examples & Samples

1-3 years experience working in a Windows 7 and Windows 10 environment
2 year degree in IT related field and 1-2 years of technical and customer service experience
Basic knowledge of computing functions for PCs in a Windows environment
Knowledge of basic software packages (Microsoft Office products, Adobe, products, content management system, and learning management system preferred
A+ Certification is a plus,but not required - Experience supporting users in an MS Windows network environment

198

Virtual Desktop Infrastructure Administrator Resume Examples & Samples

Management of the VDI infrastructure including supporting hardware, software, desktop and server operating systems. This includes but is not limited to Profile Management, Folder Redirection, Application Publishing/Targeting, Multi-Factor Authentication, etc
Participate in security exercise/vulnerability assessments to secure VDI platform
BS degree in computer related curriculum
5-8 years network and operating system support experience
Solid understanding of Windows Server technologies (2012 R2 and 2016 preferred) and Linux Server (RHEL, CentOS, Ubuntu)
Solid understanding of Windows Desktop technologies (Windows 7 and 10 preferred)
Solid understanding of Active Directory administration, DNS, DHCP, and Group Policy management
Solid understanding of TCP/IP network fundamentals and related equipment (switches, routers, etc.)
Solid administration experience with VMware tools including ESX, ESXi/vSphere, vCenter, vMotion, DRS, Horizon and other virtualization technologies and concepts
Experience with capacity planning and sizing enterprise VM/VDI environments
Experience with the VMware Horizon View or other related VDI suites
Experience with virtualization (VMware) – Specifically vCenter, vSAN, VDI
Cisco USC Platform Management
Administration/Architect experience with Microsoft PKI or Public PKI platforms
Ability to travel for modest periods of time
Ability to handle essential duties and responsibilities worldwide
Ability to operate personal computer, communicate via telephone
Ability to work extended hours under pressure
Able to lift 50 pounds

199

Desktop / Workplace Engineer Resume Examples & Samples

ITIL Certified and / or Familiarity on ITIL Functions (Incident Management, Problem Management, Change Management etc.,)
Good Communication, Problem Solving and Root Cause analysis skills
Effective working independently or as part of a team
Good at Process creation and efficiency improvement
Expert knowledge on Casper/JSS Management Suite including Casper Admin, Casper Imaging, Casper Composer
Experience with Configuration Profiles
Experience with Casper Polices
Knowledge on System image creation and maintenance
Experience with encryption and security tools including File Vault
Experience with deployment of applications, monthly patching releases and creation of self-service downloadable updates
Expert knowledge of OSX 10.10 including command line administration of OSX
Experience with bash and shell scripting for automations
Expertise on various hardware platforms including iPad, iMac, MacBook Pro, MacBook Air and Mac Mini
Technical understanding of multi-tiered client/server architectures
Technical level understanding of Active Directory
Be able to manage multiple projects/tasks in a priority orientated way, both for your own work and technical members of staff within the Client Technology Group

200

Senior Manager, Desktop & Mobility Resume Examples & Samples

Participate in IT strategic planning, project planning and budget planning efforts
Maintain a team environment that fosters professional development and a high level of team engagement
Further develop automation tools and processes that can support deployment of systems and applications

201

IS Desktop Sup Tech Resume Examples & Samples

Performs installation, repair, and preventative maintenance of personal computers, laptops, printers, telephony, WiFi, mobile devices and AV equipment
Identifies, evaluates and solves end-user workstation problems
Supports and trains end-users in a wide range of software applications as needed
Performs new team member onboarding � ensures workstation is complete and fully functional upon arrival
Maintains Samanage ticketing platform by creating, resolving, and following-up on each ticket to ensure the issue is resolved to staff member's satisfaction
Ensures all service levels are met. Communicates with management and end-user all issues that may inhibit expected timelines
Liaison and point of contact to vendors when equipment repair and maintenance is required
Creates and maintains support documentation based from resolution of troubleshooting issues
Executes other assigned tasks as delegated by IS management
Associate's Degree in Information Technology or equivalent education and/or experience combined required Minimum of 1 year of experience in desktop support required Experience in assembling/disassembling computer hardware and components required Experience with software installations of desktop applications required Experience in ITSM system (Service Now, Remedy, Samanage) preferred Troubleshooting abilities including Windows 7/10, Microsoft Office, network infrastructure, network configuration, telephony and PC hardware required Communicates effectively, written and verbal, across all departments Passionate commitment to world class customer service Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes Ability to effectively multi-task without sacrificing accuracy; must be able to prioritize issues as they arise

202

Specialist Desktop Management Senior Resume Examples & Samples

Implements solutions to specific workstation problems
Coordinates and installs workstation hardware and software
Confers with end users on workstation hardware and software issues involving installation, training, and problem resolution
Participates in the analysis and resolution of network problems associated with specific workstation problems
Keeps current on technology industry trends or issues and assesses impact on existing workstation configurations and standards
Provides information for databases that track hardware inventory, trouble calls, and problem resolution
Assists infrastructure consultant in advising end users on compatibility issues between corporate desktop standards and hardware/software considered non-standard
Assists infrastructure consultant with research and advises end users on technology and any compatibility issues with existing hardware/software
Assists in development of workstation specifications and compatible configurations
Knowledge of workstation hardware, software, operating systems, communications, protocols, printers, modems, terminals, controllers, etc
Ability to interpret error messages and take appropriate action
Knowledge of network configuration and ability to correctly attach equipment to the appropriate network
Ability to analyze network problems and initiate corrective action where required and within the scope of knowledge and accountability
Ability to implement recovery procedures as applicable
Ability to communicate effectively, verbally and in writing, with infrastructure consultants, vendors, workstation users and support staff
Knowledge of diagnostic equipment and procedures and troubleshoot problems that arise
Ability to work well with end users and utilize positive customer service skills, especially during tense situations
Experience with Microsoft Windows operating systems including; Windows 8, Windows 7, Windows 10 and other Microsoft products

203

Desktop Technical Analyst Resume Examples & Samples

Work closely with the Client Services Manager and other members of the IT team
Work directly with PC users at the site to resolve their IT issues and questions
The individual is aware of company standards and procedures, and works to improve understanding of them
Able to accept and pursue clearly defined objectives
The employee is given priorities and may deviate from established procedures if directed to. Occasional direct monitoring of the job is typical
Install PC software
Support and troubleshoot site IT issues – including PC, software, network, telecom, AV equipment
Provide support for PCs, printers, PDAs, and other peripherals
Provide first-level support for other IT infrastructure such as networks, phones, and servers
Provide support during planned and unplanned IT outages
Support the data center environment, and conduct periodic safety and security inspections
Support and/or implement projects at the site
Identifying opportunities for service improvements and cost reductions
Working and interacting effectively as a team member
Understands technical aspects of role and performs work with regular supervision
Able to maintain and repair Windows-based PC's and support most Windows-based software Able to diagnose and solve limited technical or process issues
Able to work well with others, giving and receiving information willingly
Awareness of workplace diversity; Ability to work with colleagues. Good communication skills (both written and verbal)
Follows pre-defined steps in solving routine, well-defined problems in specific area of discipline
Able to solve predictable problems where solutions are known to exist

204

Desktop Resume Examples & Samples

Refreshing workstations and laptops that users drop off and pick up
Providing level 1 IT assistance with device hardware (PC, tablets, phones, etc.)
Assisting level 2 technicians during slow periods
A/V L1 skills to help/show users how to connect equipment, very basic (troubleshooting would go to L2’s)
Assists end users with tablets, iPads, iPods, MS Surface pro, and laptops
Also performs minor troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
*Will need to travel to Thousand Oaks, CA for training 7/9 – 7/15 (You'll be paid for air/car travel time & Hotel, Car and Food are all paid for)***

205

Desktop Asset Co-ordinator Resume Examples & Samples

Desktop fault management and rectification
Provide second line technical support of desktop platforms across all channels, including chat, email, phone, in-person, etc. within the agreed performance criteria
Ensure documentation is maintained to agreed standards
Engage with Business Solutions staff as appropriate
Adhere to prescribed process surrounding tracking assets through the device lifecycle
Enforce and abide by Babcock International’s security procedures, practices and culture
Engage with UK BIS teams for support in resolving incidents related to core nfrastructure
Grade incoming devices according to the specified guidelines and documentation
Configure/build desktop machines in accordance with standard process in response to approved IT users’ requests for new devices
Support IT communication of Babcock IS and local messaging
Manage local courier services to collect/deliver new and used devices
Liaise with local suppliers in performing the destruction/resale/disposal of devices in accordance with standard Babcock IS process
Liaise with supplier in managing the onsite repair and collection of devices from the hub if under warranty
Stock Control and managing IT hardware disposals as per Babcock IS guidelines at central hub site
Any other duties as deemed necessary to achieve department goals
Experience of working in a Service Delivery environment
Proven experience of working in accordance with Service Level Agreements
Strong verbal and written English communication
Strong verbal and written Swedish communication
Knowledge of the ITIL environment and process
Ability to problem solve complex technical issues

206

Desktop Team Manager Resume Examples & Samples

Directly manage a team of Desktop and Executive Support resources in San Francisco and Toronto
Serve as an escalation point to team analysts for technical challenges to our Desktop hardware
Provide oversight to the Desktop Support ticket queue in Service Now, ensuring SLA targets are met successfully
Onboard and train new hires on Sephora Desktop best practices
Serve as a mentor to junior analysts
Assist in managing strategic vendor partners providing services for Sephora’s Corporate offices, and hold vendors to their contractual agreements
Identify and implement opportunities for process improvements
Demonstrated recent experience in successfully leading technical teams
Basic knowledge of Project Management fundamentals
Recent track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams
Have the ability to quickly understand existing systems/technology and their dependencies with one another

207

Desktop / Laptop Administrator Resume Examples & Samples

Provide maintenance support for various equipment and laptops. This includes but is not limited to: ensuring the applying software patches; installing/re-imaging and maintaining software pre-requisites; password renewal maintenance; providing tool support and training; performing data refreshes; and performing backups
Support to the Help Desk in the resolution of Tier 1 tickets
Assist the customer to properly shutdown and move all equipment (e.g., servers, test laptops), as needed
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the issue is resolved
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems/devices are functional
Report customer feedback and potential product requests
Create and maintain technical documentation and manuals
Coordinate with management, other business groups, departments, and IT staff
2+ years of experience with desktop application environment and network troubleshooting
US Citizenship required with ability to successfully obtain mid-level, agency specific security clearance (e.g., no bankruptcies within the last 26 years and no criminal records)
Working from home is not allowed per the contract
Experience with Microsoft Team Foundation Server (TFS)

208

Desktop MAC Technician Resume Examples & Samples

MAC Experience
Desktop Experience
Helpdesk Procedures

209

Desktop Tech Resume Examples & Samples

Provide technical support to our facility
Maintain PCs, printers, thin clients, and servers; minimizing downtime
Monitor our support call queue for new support calls and respond accordingly
Troubleshoot hardware, software and LAN issues
Troubleshoot and configure wireless devices
Configure PC’s for new hires
Document support processes and troubleshooting procedures
Install software requested by the business
Support Moves, Adds and Changes related to our environment
Work with end-users to develop an understanding of the needs and uses
Collaborate with other team members to resolve complex issues
Create and modify support documentation as related to the infrastructure
On call 24/7 support
BA/BS in Business or Computer Science or AA with minimum of 3 years related work experience
Very strong PC hardware and software troubleshooting skills
Working knowledge of Windows Win 7 & Office 2010
Developing and maintaining images

210

Desktop Management Specialist Resume Examples & Samples

Strong diagnostic skills and problem solving skills
In-depth technical knowledge of Windows operating systems and the Microsoft Office Suite
In-depth technical knowledge of Apple operating systems
Ability to proactively and independently perform research and seek solutions
Ability to track time spent on work tasks relative to specific service requests or projects
Must be detailed oriented and be able to document processes and procedures
Working knowledge of wireless networks
Working knowledge and experience with SCCM and Casper imaging software
Technical knowledge and ability to help train others
Strong customer relations skills are required
Must be able to work and interact well with others
Solid organizational and time management skills
Demonstrated ability to expand own skills
Ability to handle special projects and deadlines
A Casper, SCCM, or VMware certification is required or must be obtained in the first year of employment
2 years of experience in desktop support with enterprise desktop management tools
2 years of experience supporting Apple and Microsoft PC platforms
Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR)

211

Head of Desktop, Device & Mobile Resume Examples & Samples

Global support of the physical desktop and print estate
Global support of the virtual desktop and remote access services
Global support of remote desktop support team and the drive for simplification and automation
Operational lead for UK hours of the 24x7 support model
Resource Management – Monitoring of staffing / allocation / forward planning aligned with the BCS program deliverables
Financial – Accountable for operational components of the BCS run budget
Reporting – Ensure that operational metrics for the Desktop Service are clearly defined and delivered to show the governance of the service
Possesses a strong grasp of the fundamentals of financial services within the scope of the group’s trading
Aware of, and sympathetic towards, the cultural characteristics of different lines of business. Able to adapt, to deal with different stakeholders as effectively as possible in that context
Able to learn from, and influence, peers in the broader technology community, in pursuit of GTIS strategy
Postgraduate qualification (MSc, PhD) or equivalent
Banking/financial services experience
Programme/Project Management qualification (or other certification in structured methods)

212

Desktop Supervisor Resume Examples & Samples

Provide day-to-day supervision and guidance to technical staff responsible for providing desktop support and service request fulfillment
Facilitate communication between Desktop Services, internal IS groups and leadership concerning desktop related topics
Ensure that high quality service and support is completed in a timely manner and in compliance with established policies, standards, and guidelines
Deliver timely and relevant feedback to team members and document any performance concerns
Identify, document, and escalate appropriate issues to their operations manager or the appropriate IS group
Support the overall operational goals of the department as established by department leadership
Ability to manage a diverse team of technicians
Ability to work with a wide range of technical and non-technical customers
Ability to work autonomously – self managing
Ambitious
High Energy
Excellent problem solving, analytical skills, and critical thinking
Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct
Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature
Skilled communicator – written and verbal
Excellent documentation traits
Be able to make sound decisions for troubleshooting based on the data collected
Be professional, and positive
Additional Information: Occasional travel to St. Louis is required for this role

213

Desktop Operations Analyst Resume Examples & Samples

Monitor system status for Elite, Webview, Filesite, etc., specifically; verify state of all printers, review all history and error logs, check the status of all hardware, ensure network components are functional
Process daily production jobs
Print and distribute all daily production reports
Monitor daily saves of system data
Maintain all service, production, and error logs: service calls and resolutions, batch logs, chargeback data processing, daily and weekly shift logs
Maintain and process all client chargeback data
File all reports, logs, and tapes appropriately
Maintain computer room supply inventory
Monitor all equipment service calls to completion
Provide user support with respect to hardware problems
Monitor daily archive request

214

Desktop Associate Resume Examples & Samples

Bachelors degree preferred or
One (1) year of college level course work in hardware, software components, operating systems or
Minimum of two (2) years of directly related experience will be accepted in lieu of education
Minimum of two (2) years of experience setting up new equipment, troubleshooting and performing routine maintenance or
Minimum of two (2) years at a Help Desk of contact center
Working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies
Working knowledge of software development and implementation technologies
Able to follow project plans
Using protocols they will respond to customer inquiries, troubleshoot customer issues, and follow up on customer interactions. Maintain proficiency in primary applications, various operating systems and software packages. Perform limited repairs on computers and printers replacing components as needed
Provide client support and technical issue resolution via phone, E-mail and other electronic medium. Respond to customer inquiries, troubleshoot customer issues, and follow up on customer interactions
Support the IS team, including project development and implementation, and system maintenance efforts as requested
Other tasks as assigned by Solution Center Leadership

215

Desktop Tech-is Solutions Center Resume Examples & Samples

Bachelor’s degree in Computer Science, IS or related field required
Experience planning for and setting up new equipment, troubleshooting and performing routine maintenance
Three (3) years experience in Information Technology
Information Technology Infrastructure Library (ITIL) certification within six (6) months of date of hire, or moving into this position, required
Strong working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies
Solid working knowledge of software development and implementation technologies
Able to create and track project plans
Strong communication skills to conduct instruction and provide technical assistance to users
Strong knowledge of personal computer operations and network operations and data communications set-ups
Follow protocol for prioritizing trouble calls, setting timelines and responding to customer needs. Actively manage work orders
Provide expertise to troubleshoot hardware and software problems for end users and assistance to other team members
Install standalone and networked computers. Perform limited repairs on computers and printers. Replace components as needed
Instruct and illustrate use of software and hardware
Responsible for the general upkeep and support of assigned devices and data, including ticket information, documentation and resolution information

216

Desktop Systems Mgmt Resume Examples & Samples

Priority planning and scheduling of field support staff
Manage day-to-day service levels of I.T. equipment repairs for the division
Involvement and supervision of installations of new hardware and software
Adhere to repair standards and service levels established
Work with Service Desk on assignment of problems, support issues, and concerns with store computer systems
Work with Store Directors and other store personnel to resolve issues and concerns with system computer systems
Travel required 25%
3-5 years post high school technical training. College degree preferred
3-5 years internal or external experience with technology systems, hardware, and retail applications
3-5 years Help Desk and/or Store support, installation, and repair experience
Working knowledge of 4690, Windows 7, and SCO Unix based computers
Experience in leading and/or managing teams
Excellent trouble shooting and delegation skills
Strong/Proven Leadership skills
Previous Retail experience
Strong interpersonal and problem solving skills
Highly Customer focused
Able to think strategically and conceptually while managing details
Good organizational and technical skills
Able to work independently and be a strong team player
Strong self-initiative

217

Virtual Desktop Infrastructure Engineer Resume Examples & Samples

Participates as an infrastructure engineering representative on engineering teams for the design development; implementation and/or integration of desktop virtualization environments
Ensure virtualization systems are compliant within required security standards Develop and maintain O&S Standard Operating Procedures for VMware desktop virtualization environment
Develop and implement testing strategies and document results and create SOPs
Diagnoses and troubleshoots problems with the desktop virtualization environment
Configure system CPU, memory, and disk partitions as required
Perform in a team environment with other Systems Administrators to provide overall operations and maintenance for the Enterprise and DMZ environment
Partner with Systems Engineering and Integration groups in the install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirement
Apply systems and security patches to master images in accordance with established policies and procedures
Monitor system capacity - storage, memory, and CPU. Test, install, and report status of patches and hot fixes
Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the
Equivalent combination of education, technical training, or work/military experience
Relevant certification in VMware technologies
5 - 7 years of related VDI systems engineering experience. VMware Certified Professional (VCP) in Data Center Virtualization (DCV) and/or Desktop and Mobility (DTM) are desired
Excellent communication skills to Interacts with the customer and other project team members
Demonstrated understanding of storage-area-network products and technologies
Demonstrated understanding of backup, recovery, and replication technologies for virtualized environments
Experience using PowerShell scripting to automate task on servers and applications

218

IT Desktop Enterprise Manager Resume Examples & Samples

Direct and manage the activity of the Office of Information Technology/Deskside Support employees for the agency
Partner with IT Directors to review, understand and guide the deployment of Enterprise Deskside SWAT team
Provide management and direction to new SCCM Administrator/Coordinator responsible for industry best practices and standards for deploying enterprise desktop technologies for security policy management and deployment
Provide internal team support, guidance and mentorship with the engineering and support of Deskside enterprise tools - SCCM, Security (McAfee/ePO management)
In conjunction with Deskside Sr Manager, develop future state strategies, roadmaps, and initiatives that are aligned with Deskside's goals and vision - creating an environment that is supportable, secure and scalable
Execute all level of effort Legislative bills that impact deskside at the agency
Decide hiring, transfer, disciplinary actions if necessary
Complete performance plans and evaluations
Manage staff working hours to ensure adequate coverage at all times
Technical approver in CORE for agency(s)
Meet with staff on a regular basis to provide feedback and suggestions to ensure quality of work
Ensure Supervisors complete Quality Assurance review on Incident tickets issues, transferred or resolved
Demonstrate flexibility by adapting to changes in priorities and the work environment
Day to day guidance in technical areas, skill level development, training, policy and procedures
Lead team meetings, work sessions, and organizational improvement activities
Share information and ideas, communicate constructively about issues and problems to help build a cohesive teamwork culture by providing expert advice and guidance - including vendor management, as appropriate
This position may lead and assist in infrastructure projects requiring Deskside tasks
Utilize project management practices and methodologies to work on complex formal projects, which involve software, hardware, and network connectivity issues for the specific purpose of helping the Agency to meet current goals and objectives
Team may prepare project charter, scope, level of effort, and requirements documents, estimates, plans, and schedules
This position provides effective Project Management of planned refreshes, moves and other initiatives
Responsible to manage projects and ensure adequate coverage is available. Some shifting of work to respond to customers and SLA's is required
Position may review and provide information to contracts as needed
Track project progress and participate in providing input to overall project status reports
Ensure execution from Deskside regarding major projects
Additional duties may be assigned
Reduction of Desktop Onboarding Times for New Employees - Process improvements and recommendations by providing data showing new employees provisioning of desktop/laptop hardware on day one of employment
95% compliance on SLA's for Incidents - Baseline all Deskside Incident tickets and document monthly. If unmet, show 5% improvement by end of fiscal year of target - based on priority 1, 2 and 3 SLA's
Establishment of a Deskside Security and Configuration Management Team - Participation and partnering with Security organization in implementing a standardized management framework for the agency and enabling ongoing maintenance and reduction in information security risk. Target unmanaged devices to be less than CISO requested percentage across the Agency
5+ years of related work experience
Experience supervising Desktop Specialist/Analysts
Extensive knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment medthodologies along with standard change control processes
Experience working with Confguration Management tool - SCCM - Systems Center Configuration Manager
Experience working with Security tools - McAfee and management of end-point devices via ePO-Enterprise Policy Orchestrator
Excellent collaboration with Infrastructure, Applications, Security, finance, HR
Excellent communication, problem solving and analytical thinking skills
Technical knowledge of the End User Computing Environment
Proven ability to work effectively in a team setting as well as independently with minimal guidance
Excellent planning and organizational skills with an ability to understand the long term (big picture)
Not requred, but preferable to have various Microsoft certifications, ITIL

219

Desktop Deployment Technician Resume Examples & Samples

Deploy, configure and cable manage PC's and peripheral devices
Strong hardware knowledge, with the ability to connect, and neatly cable-wrap desktop computers, monitors, printers, scanners, and various other peripherals
Knowledge of the Windows 7 Operating System, with the ability to Install network printers, familiarity with the Command Prompt and its common functions, and use of system applications in the Windows Control Panel
Experience with installing and configuring software applications in Windows 7
Experience troubleshooting software applications; background in Help Desk support preferred
Knowledge of the Microsoft Office 2010/2013 Product Suites (mainly Excel, Word and Outlook)
Ability to work in a team-based atmosphere with no hesitation to communicate with Team Leads if assistance is needed

220

Technology Manager for Robotics & Desktop Analysis & Development Resume Examples & Samples

ü Technical hands on experience (Scripting knowledge or Java skills preferred)
ü Provide solution architecture, technical expertise support
ü Support recruitment of resources for Robotics Process
ü Assist in definition of project scope, requirements and objectives involving all relevant stakeholders and ensuring technical feasibility
ü Develop detailed project plan to monitor and track progress
ü Manage project scope, schedule changes with all stakeholders
ü Exposure to Agile delivery methods
ü Face-off to business leads and senior management
ü Provide development oversight for project team in terms of architecture compliance, interface design & review
ü Conduct problem analysis and root cause investigation
ü Proactive and provide quick turnaround to business requirements and management requests
Manage local RPA team at Tampa (including Vendor Developers)
Minimum 7+ years of leadership and hands-on development experience (Java or ETL)
Proven ability to translate user requirements into direct system solutions
Prior delivery experience within Finance domain
Proven ability to manage multiple project deliveries across global team or vendor team
Proven ability to establish and maintain business partnerships and client relationships
Experience in process reengineering and optimization
Experience in analyzing user/client requirements and design solutions
Good SDLC experience/knowledge
Good communication skills, has experience in working on complex and medium to large projects
Understanding of Robotics Process tools is added advantage
Preferable to have experience in scripting knowledge, experience in Java based development

221

Desktop Operations Associate Resume Examples & Samples

High School Diploma or GED, Associates Preferred
2+ years of enterprise infrastructure technology experience(switches, routers)
3+ years working on a desktop support team providing Level 1 & 2 desktop support
Troubleshooting expertise in Windows desktop and HP/Cisco server hardware and operations
Working knowledge of HP SIM to troubleshoot issues
Working knowledge with Solarwinds monitoring solution
Working knowledge with performing Active Directory administration
Experience with monitoring and providing basic troubleshooting of failed backup jobs
Scripting experience (VBScript)
Outstanding candidates will also possess the organizational skills to handle small to medium size projects
Strong customer service focus, highly organized, responsible, and team orientated with good interpersonal and communication skills
A client-focused approach, ability to work under pressure, and enthusiastic with a willingness to learn
Microsoft Certification in Desktop/Server Operating Systems are a plus

222

Desktop Service Specialist Resume Examples & Samples

Ability to motivate, mentor and guide team
Ability to delegate work clearly and concisely with well-defined goals
Experience in interviewing and screening potential candidates
Must be able to lift 40 LBS
Educational background in IT or Customer Service Relations
4 years of experience in customer support or equivalent
2 years of experience in Executive Support

223

Desktop Resume Examples & Samples

A bachelor's degree and/or at least 3 years of experience working in an IT Support function for a rapidly growing company or experience as a professional rodeo clown, whichever is less dangerous and unpredictable
Experience troubleshooting complex IT problems as people pace nervously in front of you, fretting loudly about their impending deadlines and loss of revenue, all while keeping a smile and fixing the problem without breaking a sweat. Singing is also acceptable, as long as you don't have a pitch problem
Experience configuring, maintaining and troubleshooting Mac OS X and Windows desktop and server systems
Experience configuring, maintaining and troubleshooting network equipment such as routers, switches, firewalls, wireless and VPNs
The ability to flourish as part of a team, be mentally flexible and be able to summon helpful spirits in times of crisis

224

Supervisor, Desktop Systems Resume Examples & Samples

Manages the activities and personnel associated with providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems
Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved
Oversees maintenance of database for data integrity and security for desktop systems. Develops information technology projects and provides
Strategic management and objectives for the department
May manage training programs designed to educate an organization’s computer users about basic computer use and specialized applications. Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Oversee the operations of a Help Desk, with excellent customer service skills
Ability to ensure helpdesk staff is meeting SLA and daily performance targets. Provide manager weekly metric reports of tickets opened, closed, escalated and call availability, wait time, inbound/outbound from ACD system
Responsible for ensuring all details of incidents or service requests are accurately recorded and documented, including categorization and priority into the IT service management tool
Exceptional documentation skills
Strive for continuous improvement of the incident management process constantly changing flow of traffic; remaining productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Act as a second-level support subject-matter expert resource for help desk personnel
2 years of service desk management experience in an IT corporate environment

225

Desktop Resume Examples & Samples

Basic Networking support
Printer Support
Excellent customer support and personality
AutoCAD experience is a PLUS

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