Desktop Administrator Resume Samples

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B Goyette

Belle

Goyette

76523 Koch Ridges

Los Angeles

+1 (555) 821 6509

76523 Koch Ridges

Los Angeles

Phone

p +1 (555) 821 6509

Experience Experience

Boston, MA

Desktop Administrator

Boston, MA

Abernathy LLC

Boston, MA

Desktop Administrator

Assist in onsite support for installation, maintenance, and repair of Wide Area and Local Area Network equipment (routers, switches, firewalls)
Analyze existing operations and make recommendations for improvement and growth of the infrastructure
Configure, deploy, and troubleshoot network printers including the configuration of network print server queues and services
Continuously develops technical subject matter expertise on established and emerging desktop and other device technologies
Assign and manage permissions to network resources including; File Servers, SharePoint, and Microsoft Exchange
Identify solutions for network security; provide Spyware, Adware and, virus protection
Create and manage Microsoft Exchange mailboxes

Phoenix, AZ

IT Desktop Administrator

Phoenix, AZ

Leffler, Schneider and O'Connell

Phoenix, AZ

IT Desktop Administrator

Assists with software and hardware asset management tracking using proper procedures
Uses system utilities to monitor and adjust system parameters to improve system performance and functionality
Receives issue resolution work direction from Supervisor or senior Desktop/Network Administrators
Manage inventory levels to ensure employees have the proper IT related equipment to work efficiently
Assist in planning, coordination, and implementation of company network security measures to protect data, software, and hardware
Troubleshoot network issues to isolate and diagnose common network problems
Respond to and track user incident and request work activity in a ticketing system

present

Philadelphia, PA

Desktop Administrator, IT Infrastructure

Philadelphia, PA

Borer, Hermann and Robel

present

Philadelphia, PA

Desktop Administrator, IT Infrastructure

present

Sets and maintains Firm standards for desktop operating systems, desktop anti-virus software, disk imaging software, laptop disk-drive encryption software, and desktop shrink-wrap software applications
Conducts testing and assists in general lab work
Responds to help desk requests via phone and online help desk system and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines
Helps develop plans for systems development and operations, hardware and software purchases
Assists IT Infrastructure team members with installation and swap-out of server hardware, including server, disks, and communication gear
Helps in the development, implementation, installation, and operation of information and functional systems for the client
Provides Tier 1-3 help desk support in a 2,000+ user corporate computing environment that consists of Windows 7 clients in a professional and timely manner

Education Education

Bachelor’s Degree in Computer Science

Kaplan University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to be able to handle lots of different personalities
Excellent attention to detail
Proven ability to communicate effectively and present technology information, details, and ideas in user-friendly language to PACCAR’s Senior Executives
Strong Technical knowledge of Windows 7, Microsoft Office Applications, Microsoft SCCM
Strong knowledge of Windows Imaging and Sysprep
Strong attention to detail
Strong Technical knowledge of Windows 7, Microsoft Office Applications, Microsoft SCCM,
Strong knowledge of Group Policy management
Excellent interpersonal skills with the ability to collaborate well with others
Highly organized

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15 Desktop Administrator resume templates

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Network & Desktop Administrator Resume Examples & Samples

Lead support on all WM related support and enhancements
Maintains local PC/LAN/WAN connectivity betweenCedar Rapids, and the primary Nordstrom data centers
Analyze, support, and enhance systems in a multi-platform environment that includes: iSeries, Windows servers, VM servers, and UNIX
Manage staging efforts and upgrades for Windows desktops and servers
Monitor IT operations jobs on the iSeries, and HP platforms and provide general IT support for business operations
Manage network cabling connections and terminations
ManageContactCenteruser access in IT databases and systems
Instant Service
Verint (call recording system)
Creation and ongoing development/maintenance of triggers
Provide support for
ISeries to PC and mainframe connections via LAN or WAN
TCP/IP network connections
LAN gateways
Wireless LAN Controllers (WLC)
Check Point Firewalls
Avaya PBX and Spectralink phone network
Minimum Two year degree in related computer field required
3-5 years experience supporting and troubleshooting Warehouse Management systems (WM) required
3-5 years experience in technical systems support and troubleshooting on network and telephony hardware and software required
3-5 years experience with various Windows operating systems and network and desktop administration tools required
Minimum 2 years experience in software development and programming using tools such as VB, SQL, RPG, and Java required
Knowledge of network systems management including
Performance monitoring and tuning
Capacity planning
Disaster recovery and business continuity planning
Operational procedures and administration
Experience in use of and adherence to a System Development Life Cycle processes
Experience in PC troubleshooting, Unix platforms, and Material Handling Systems
Solid task and project management skills
Team player with effective analytical skills for solving systems problems
Excellent customer service skills
Other skills as needed to perform network and desktop administration tasks

Senior Desktop Administrator Resume Examples & Samples

Provide support for all desktop infrastructure related issues, research, and develop new technology, and create tools to support desktop client services
Administer enterprise desktop management systems (SCCM, JAMF, Puppet)
Plan upgrades and roadmaps for new desktop management tools
Develop process documentation for updates and software deployments
Assist in determining overall strategy for enterprise desktop infrastructure
Evaluate tools to facilitate deployment of desktops to users
Act as customer advocate to ensure the desktop maintains high performance and ease of use
Administer back-end servers used to manage desktop administration systems
Develop reports to support asset management effort
Create custom reports for tracking information technology (IT) security issues and compliance status
Provide 3rd tier desktop support
Conduct training for 1st and 2nd tier technicians, and service desk staff

Desktop Administrator Resume Examples & Samples

Performance monitoring, troubleshooting, and tuning for all end-user systems
Build new systems (laptop and desktop)
Supporting Smartphone: configuration support, synchronization support
Troubleshoot end user IT incidents (in person, by telephone, or via e-mail) in a timely and accurate fashion
Assist remote network, server operations and telecom teams in maintaining the Japan IT infrastructure
Minimum 5 years’ experience supporting Windows operating systems (Windows 7, windows 8.1)
Proven Customer Service skills with a clear history of successfully assisting business users with their IT issues and queries
Excellent written and oral communication and a professional, business focused appearance and demeanor

Desktop Administrator Resume Examples & Samples

Assemble, configure, troubleshoot, and/or repair of computers (desktop, towers, and laptops) utilizing Intel and/or AMD processors
Bachelor’s degree or Associates degree in computer science or other applicable technical certifications
8+ years’ experience Windows/PC desktop support; 8+ years’ experience working with Intel-based computers; knowledge of network operating system (NOS) and LAN/WAN technology
Strong writing skills including the ability to use technical tools (i.e. Visio, etc.) to create detailed presentation quality procedures and manuals
Advanced knowledge of Windows 7 Professional
Advanced knowledge of Microsoft 2010 and newer versions of Office
Advanced knowledge of TCP/IP protocol and troubleshooting knowledge (i.e. PING, etc.)
Advanced knowledge of LAN/WAN technologies and equipment
Advanced knowledge of Intel-based server hardware
Advanced knowledge of data processing methods, storage and or retrieval techniques
Dispatch, triage and resolve tickets from various channels while balancing time and priorities
Requires excellent customer service and ability to troubleshoot and resolve quickly
Required to be self-guided to complete projects, IT documentation and tasks
Advanced communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.; sufficient to exchange or convey information and to receive work direction

Desktop Administrator, IT Infrastructure Resume Examples & Samples

Responds to help desk requests via phone and online help desk system and follows through on all assigned tickets to meet/exceed client expectations according to firm SLA’s and department “Best Practice” guidelines
Determines and recommends which products or services best fit the customers’ needs
Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed
Assists with system backups and recovery, and installation of new software
Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user work stations
Assists IT Infrastructure team members with installation and swap-out of server hardware, including server, disks, and communication gear
Installs, configures, and troubleshoots server applications and racks for servers
Administers Active Directory and DNS, including troubleshooting as needed
Maintains current versions of Firm software on end-user systems
Relies on proven experience and judgment to plan and accomplish goals
Follows information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance

Senior Desktop Administrator Resume Examples & Samples

Minimum of 5 years providing technical support and/or systems administration
Extensive problem solving skills and the ability to quickly learn and implement new technology
Exceptional oral and written communications skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, questioning, and explanation skills
Strong documentation skills – used in ticket tracking systems and in creating instructional documentation for the team and end users
Experience with personal operating systems such as Windows 7, 8/8.1, 10; exposure to server operating systems Windows 2008/2012
Use of Active Directory 2008/2012 in account creation and maintenance tasks
Ability to work independently and/or as part of a team
Exposure to security technologies such as Mobile Device Management (MDM), Data Loss Prevention (DLP), end-point encryption, antivirus, and malware removal
Use of Microsoft Group Policy Objects (GPO) for user and system management
Knowledge of systems management/CMDB software such as Microsoft SCCM and ServiceNow
Experience troubleshooting PCs and network/internet connectivity
Experience supporting Microsoft Office applications and other productivity and communications applications
Experience with maintaining, deploying and troubleshooting virtualized infrastructure and VMWare
Knowledge and experience utilizing remote access technologies such as Citrix and VPN

Desktop Administrator Resume Examples & Samples

Bachelor’s degree in information technology, computer sciences or other related field
Two (2) years of progressively responsible professional experience in information technology or other relevant field
Demonstrated professional experience supporting the following: (1) Microsoft Windows 7/10; (2) Windows Server 2008/2012; (3) Troubleshoot network connectivity; (4) Apple OS; (5) Windows server management and administration; (6) Microsoft Office and other related products; (6) Symantec Backup Recovery Software; (H) and Email systems and STMP services. -
Three (3) or more years of professional experience providing desktop or network support
Experience using Remote Desktop or other remote assistance applications
Experience with virus or malware removal applications
Experience working with Active Directory is desired
Experience troubleshooting and fixing computer hardware and software
Knowledge of general backup software and management
Knowledge of a range of computer networking systems to include Windows server and networking applications or similar computer networks. Knowledge of computer and/or network security systems, applications, procedure, and techniques
Knowledge of Microsoft Active Directory, DNS services, and TCP/IP networking
Knowledge of computing and network hardware and equipment
Ability to provide technical training to end users. Ability to communicate technical information to non-technical personnel using effective interpersonal communication skills
Ability to install, configure, and maintain personal computers, networks, and related hardware and software
Knowledge of federal copyright laws as they pertain to the use of computer software
Ability to identify and resolve computer system malfunctions and operational problems
Skilled in organizing resources and establishing priorities
Strong critical thinking, troubleshooting and problem solving skills

Vmware VDI Desktop Administrator Resume Examples & Samples

Virtual Software provisioning skills (desired: VMware vRealize Automation Center/vCloud Automation Center/vCloud Director)
Minimum 3 years VMware Desktop Administration (desired: VMware Horizon View)
VMware Horizon View 6.X (deploying/troubleshooting/configuring/etc.)
Application installation, support, testing, and troubleshooting skills
Windows Desktop Administration Skills (desired: Microsoft 7, Windows 8.x)
Virtualization Infrastructure Experience (desired: VMware vSphere)
Database Administration Experience
System Monitoring Experience (desired: Zabbix)

Windows Desktop Administrator Resume Examples & Samples

Responsible for the day-to-day operations, building, troubleshooting, and configuring of Windows-based machines including servers, and the deployment of employee systems
Provide tier 1 and tier 2 technical support for ON24’s internal and remote employees through phone, IM, e-mail, and in-person utilizing our helpdesk ticketing system
Will have a role in ongoing administration of email servers, domain controllers and other enterprise wide servers and services
Work with other company departments to solve Information Technology problems and provide solutions to Management to consider and implement
Administer Active Directory, Print Services, TCP/IP, DHCP, E-mail, File services and Group Policy with other IT staff
On-call/off hours work may occasionally be required to support our global workforce
BS degree or equivalent with 3-4 years of previous Windows Desktop Administration in an enterprise environment is required
Experience with Microsoft Office 2010/13/16, Active Directory, Print Services, TCP/IP, DHCP, Group Policy, basic networking, WSUS, and MDT is required
Experience with Windows 7, 8.1, Windows 10 and OSX is required
Experience with Server 2008/R2, Server 2012/R2 is required
Knowledge of Exchange 2010/16, Lync 2010/13 and SharePoint 2010/13 is preferred
Knowledge of PowerShell scripting and other automation scripting is preferred
Experience with Dell, Apple, and HP hardware is preferred
Experience with virtualization from VMware and XenServer hypervisors is a plus
Experience with Symantec Altiris 7.5, Symantec Endpoint Protection 12 is a plus
Experience in operating within a production environment that operates 24x7 is a plus
Experience with MS Great Plains / Dynamics and FRx is a plus
Ability to learn quickly to tackle new and technically complex problems with courage and tenacity
Ability to work in a fast-paced environment with changing needs and requirements
Must have demonstrated ability to approach emerging problems quickly and with flexibility
Must be a customer service minded, organized thinker, with attention to detail and possess strong communication skills
Patience with the ability to speak to and train non-technical people
Must be detail-oriented and be an organized thinker who is service-minded with strong communication & customer service skills

Desktop Administrator Resume Examples & Samples

Determines and recommends which products or services best fit the customers' needs
Assists in the installation, maintenance, and general support of systems
Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
Completes installation and swap-out of server hardware, including server, disks, and communication gear
Maintains desktop operating systems with current security patches
Ensures desktop software license compliance
Administers Microsoft® Exchange mailboxes and users in active directory
Administers print subsystems, electronic software, and patch distribution
Contributes to efficiency improvements by process automation

Desktop Administrator Resume Examples & Samples

Install, maintain, and support PC infrastructure including hardware and software
Asset management including purchasing IT hardware, software, and equipment
Respond quickly and efficiently to Executive requests
Analyze existing operations and make recommendations for improvement and growth of the infrastructure
Liaise with the Information Technology Division to make sure implementations conform to published standards
Manage mobile equipment (iPhone, datacard, and other smart mobile devices)
Audio/Video skills
Able to lift 15-20 lbs. of computer equipment
1-3 years of experience
Executive (C-Suite) support experience strongly preferred
Network+, Security+, CCNA, Comptia A+ or similar certifications desirable
Strong Technical knowledge of Windows 7, Microsoft Office Applications, Microsoft SCCM
Knowledge of Docuware preferred
Proven ability to communicate effectively and present technology information, details, and ideas in user-friendly language to PACCAR’s Senior Executives
Ability to conduct and direct research of IT issues, and source products as required

Traveling Desktop Administrator Resume Examples & Samples

50-75% travel during the roll-out
Provides 1st level support of IT issues and problems
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Perform Password resets and assets end users with device configuration
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
Maintain record of daily data communication transactions, problems and to provide technical assistance and support
Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Confer with staff, users, and management to establish requirements for new systems or modifications
Develop training materials and procedures, and/or train users in the proper use of hardware and software
Work with vendor where needed to address hardware or software problems or defective products
Prepare evaluations of software or hardware, and recommend improvements or upgrades

Desktop Administrator, Events Resume Examples & Samples

Ability to support desktop hardware and software outside of corporate infrastructure
Strong PC hardware and software troubleshooting skills
Strong knowledge of Windows Imaging and Sysprep
Strong understanding of Windows Operating systems
Familiar with Powershell and deployment systems
Ability to manage and work in conjunction with third party outsource labor workers
Forge strong cross team partnerships to gather software requirements for offsite use
Ability to install and troubleshoot simple network configuration using dummy switches
Participate in early planning conversations to start early technical scoping
Travel to event locations to ensure flawless execution
Independent worker. Capable of running small-scale events with minimal onsite support
Inventory tracking when receiving and shipping hardware to and from events
Pack and palletize hardware to ship to and from events

Desktop Administrator Resume Examples & Samples

Leads and supports all technical deployment activities for retail field and headquarters to ensure proper technology assets and applications are deployed
Develops and packages operating systems and applications within KACE for Windows and Mac Operating Systems
Applies operating system updates, patches, and configuration changes to deployment tools
Evaluates and recommends upgrades to existing desktop technologies
Monitors incidents within Service Now and assists with escalations and complex incidents as needed to maintain SLA
Supports fast moving, large scale retail and corporate technical projects with testing, device planning and scalable technical configuration
Ensures that stakeholders and sponsors are appropriately informed on project status as required
Communicates to stakeholders and IT regarding system operations and planned environment changes
Plans, designs, socializes, and implements solution standards that can be deployed across the organization
Leads, participates, and influences others in the development and implementation of specific desktop solutions
Continuously develops technical subject matter expertise on established and emerging desktop and other device technologies
Mentors teammates on established and emerging desktop and other device technologies
Requires 8+ years’ experience in a similar technical position for an organization with multiple locations, preferably in a retail-facing organization
Requires 3+ years’ experience using enterprise asset mgmt. systems such as KACE
Familiarity with mobile and collaborative technologies such as teleconferencing and tablet integration
Familiarity with application deployment tools and imaging
Familiarity with VDI, VPN and other remote tools
Familiarity using 3rd party remote access tools to troubleshoot remote user’s incidents
Familiarity and technical competence with asset management software and/or technical interfaces to support end-user computing
Must possess superior written and oral communication
Must display ability to interact effectively in a cross-functional team; maintaining and leveraging strong work relationships
Must exhibit excellent judgment and independent decision making skills
Must execute with high quality
Must operate in high pressure situations and successfully handle multiple priorities
Must display strong organizational skills

Desktop Administrator Resume Examples & Samples

Participates in 24 X 7 On-Call rotation. Must be available and responsive for 24x7 on-call situations using their personal cell phone, certain conditions apply
Perform basic LAN administration functions such as troubleshooting, group creation, directory/file permissions and file server, telecomm and Datacomm administration and maintenance
Install, configure and test PC operating system and application software on new or existing equipment using prepared image and imaging software
Maintains, and upholds procedures and standards for annual QA audits Poll customer base via a survey form to ensure proper level of support is given
May test new applications and patches for the desktop
Assist other IT Departments, i.e. Network, Telecom

IT Desktop Administrator Resume Examples & Samples

Client applications (MS Office, Citrix, SharePoint, browsers, etc.)
OS build & management tools, such as System Center, N-Central
Windows client OS
Client networking
Client hardware

IT Desktop Administrator Trainee Resume Examples & Samples

An understanding and user experience of Unix, Windows 7 & Windows XP, Microsoft Office Suite, Visio, Project and Outlook 2007, anti-virus, smart phones, wireless connectivity and multi-function devices
Understanding of basic networking and TCP/IP fundamentals
Awareness of ITILv3 concepts

Desktop Administrator, IT Events Resume Examples & Samples

Design mobile and desktop solutions tailored to our events needs
Customize, test and deploy Operating Systems per Blizzard IT standards
1st and 2nd Level Support at events and within the Blizzard EU offices
Manage the IT events physical and digital inventory at all times

Senior Client Desktop Administrator Resume Examples & Samples

Provide domain expertise for the design, planning, configuration, implementation, and testing of client technologies
Develops test plans and leads solution testing
Provide L3 technical support and problem resolution
Identifies and implements opportunities to reduce problems and optimize support
Provide technical support documentation, training, automation, processes and procedures
Apply standard concepts, best practices, and procedures within client domain
Document client and product configurations, mappings, and processes
Create and update client OS images
Develop and maintain automation for provisioning and self-services deployments
Collaborates with project managers, IT domains, and support teams abiding by cultural beliefs to work together effectively and efficiently in an agile environment
Design, install, and configure application packages
Design and implement security policy and configurations for clients devices
Design and develop patching and update automation, processes, and procedures for application and operating systems
4+ years’ experience in IT field area specialty required
Enhanced knowledge of handheld devices (Smartphones, IPADS, Tablets) strongly preferred
Experience with Windows Desktop environment installation, configuration, and troubleshooting required
Strongly prefer experience with Virtual Desktop Infrastructure (VDI)
Experience with PC Hardware builds and configuration preferred
Experience with Windows operating system upgrades and patching for clients required
Experience with operating system upgrades and patching for handheld devices
Experience with Windows Server environment installation, configuration, upgrading, and patching desired
Knowledge of network and wireless concepts including TCP/IP, Ethernet, VLAN, DHCP, DNS, WINS, and network routing
Knowledge of Active Directory and related support tools including OU rights and Windows security administration
Knowledge of Window Server operating systems
Experience with one or more of these software products required: AirWatch, Bigfix, Symantec Anti-virus, Nutanix, Kiosk configuration, and NetMotion suite
Skills to create packaged installs as well as scripted installs of applications
Ability to quickly learn new processes, and absorb and retain information
Good interpersonal and oral communication skills

IT Desktop Administrator Resume Examples & Samples

Bachelor’s degree in Information Services objectives or equivalent experience
Minimum 2 years of information services experience
Minimum 2 years customer service experience
Proficient in Windows operating systems
Proficient in the Microsoft Office Professional Suite
Proficient in the use of administrative tools (User Manager, Active Directory)
Proficient on PC hardware, printers and RF devices
Knowledge of the MAC operating system
Excellent communication, organization, and customer service skills required
Proficient in wireless devices
Strong interpersonal and team skills
Ability to lift 20 lbs

Desktop Administrator Tier Resume Examples & Samples

Identify, Rationalize and Assess Application Compatibility
Plan, Fix, Package, Deploy and Support
Advanced Client Administration and Operations
Most Senior Technical Project Resource
Tier III Support
Specialize Scripting
Evaluate and Recommend Hardware
Image Creation

Senior Desktop Administrator Resume Examples & Samples

Service Level Agreements - Ensures user needs are met in a timeframe dictated by the service level agreements. Accurately document work performed in HEAT database in maintaining SLA statistics
Perform advanced Desktop administration functions and provides technical oversight and consultation of maintenance activities
Advanced technical support and diagnoses of PC hardware and software problems. Prepares and maintains image and imaging software
Project Management leadership ? manages office expansions, relocations and closings. New business, applications and systems. Coordinates with other IT Departments, i.e. Network, Telecom, LAN Administration and Datacom for project implementations
Maintains, and upholds procedures and standards for annual QA audits. Polls and audits customer base via a survey form to ensure proper level customer service is provided and administered

Virtual Desktop Administrator Resume Examples & Samples

Compile VDI system images for testing and deployment to the user production environment
Administration/maintenance/problem resolution for Microsoft Windows operating platforms
Administration/maintenance/problem resolution for VMWare View desktops (image/user/pool management)
Administration/maintenance/problem resolution for applications deployed to virtual desktops
Troubleshoot/resolve escalated issues
Monitor and report performance and event related issues
Update and maintain View Horizon server components during maintenance as required
Update firmware and required device profiles for VDI client devices. (Thick\Thin\Zero)
Maintain and support a High Availability environment following best practices in accordance with the systems in the environment
Prepare, deliver and maintain documentation related to VDI systems utilized by USACS
Provide efficient and accurate service while meeting strict deadlines. Perform other duties as assigned
Knowledge and experience with implementation and support of VMWare Horizon View, Microsoft Windows platforms and desktop technologies for Windows 7/10, Active Directory Users and Groups
Proven experience developing technical solutions to business needs
Ability to effectively communicate verbally and in writing, in a courteous and professional manner, with all levels of internal customers and outside vendors
Must maintain an excellent customer relations demeanor
Must be able to grasp concepts and business needs definitions to translate into technology solutions
Ability to think independently, analyze situations to make sound, reasonable judgments and decisions, and to take appropriate actions
Ability to budget time effectively and to create and adhere to project time frames
Promptly communicates to management when conflicts or barriers exist that jeopardize successful project completion
Flexible working with both legacy and current technologies
Fast learner with a desire to grow your skill set

Desktop Administrator Resume Examples & Samples

Assist staff with problems/questions relating to computer equipment operating system software, application software, and hardware
Log and track calls using problem management database and maintain history records and related problems documentation
Provide training to new users as needed
Provide a high level of service and customer satisfaction to the end user
Maintain confidentiality and security standards and policies for the organization
Attend staff meetings or other company sponsored or mandated meetings as required
Travel to all facility locations as required
Ability to work off-hours and on call when required
Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications, required
1+ years experience in application, technical support, desktop, helpdesk, or systems administration, required
Experience supporting Windows based users in a Microsoft Active Directory Domain environment, required
Experience imaging desktops and laptops, required
Experience troubleshooting basic LAN\WAN issues, required
Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook), preferred
1+ years’ experience with Epic, PICIS ED PulseCheck and Stockell, preferred
Customer service and/or healthcare experience, preferred
Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product, preferred
A+ or Microsoft certifications, preferred
Position requires fluency in English; written and oral communication

IT Desktop Administrator Resume Examples & Samples

Experience supporting Windows7 and Windows 10 desktop/laptop PCs
Experience installing software, patches, updates on desktops and/or laptops
Experience troubleshooting, software, printing problems and basic network items
Demonstrated systems and process knowledge
Strong knowledge of MS Windows 7 Operating System, MS Office 365 Applications
Excellent communication skills (oral & written)
People and results-oriented
Experience working with several levels within an organization, from frontline up to senior management
A team player, with a positive attitude
Excellent time management and problem solving skills
A strong desire to lead

Desktop Administrator Resume Examples & Samples

Familiar with desktop PC team processes, workflows, and methodologies
Ability to evaluate event objectives and scope to establish proper technical requirements to support
Strong knowledge of Group Policy management
Creative problem solver who creates and implements solutions which carry forward

IT Desktop Administrator Resume Examples & Samples

Troubleshoot and resolve end-user problems and provide status to affected users
Respond to and track user incident and request work activity in a ticketing system
Ensure help desk tickets are logged, updated with progress and closed upon satisfactory resolution
Maintenance and administration of the desktop imaging system
Creation and maintenance of desktop standard builds
Packaging of software to be deployed via software deployment system
Deploy software upgrades as needed
Install and maintain desktop and peripheral equipment
Maintain inventory of surplus equipment
A Levels or the equivalent
Windows XP Microsoft Certified Professional (MCP)
Windows 7 Microsoft Certified Technology Specialist (MCTS)
ITIL foundation certification preferred
Experience of desktop imaging and software deployment systems such as Microsoft System Centre Configuration Manager, Microsoft Windows Deployment Services or Symantec Altiris
Experience of creating and configuring Active Directory Group Policies
Experience of supporting over 500 Windows 7 / Windows XP computers across multiple sites
Experience of scripting and creating batch files
Demonstrable self-discipline and motivation in all aspects of job performance
Experience of using problem management tools and techniques to identify the root cause of problems and select appropriate means of resolution
Ability to articulate technical concepts to co-workers
Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues
Excellent interpersonal relationship/customer management skills
Strong service delivery focused approach (a willingness to “go the extra mile” to achieve customer satisfaction)
Logical / structured approach to problem analysis
Tenacity and the will to ensure that a problem is resolved using all means at ones disposal

Virtual Desktop Administrator Resume Examples & Samples

4+ years’ experience in VMware vCenter ESX virtual desktop administration to include support and administration of virtual desktops in VMware ESX 6.0
4+ years’ experience in Citrix administration to include support and administration of version 6.5
4+ years’ experience with building out an Citrix environment. This is inclusive to the Citrix Workspace Suite (XenApp, XenDesktop, Web Interfaces, and Store Fronts)
4+ years’ experience with Citrix support. Troubleshooting, root cause analysis, and implementing fixes. Understanding of hosted apps and knowing how to have it work in the environment
4+ years’ experience in administering Windows Server 2003, 2008, and 2010
4+ years’ experience in administering Windows 7 and 8
Experience in administering Windows 10
4+ years of hands-on Active Directory and Group Policy experience
3+ years of hands-on experience with Change Management, Incident Management, and Security Patching
VMware View Administration
Creation and modification of VMware templates
Administration of virtual desktops (modifications and security updates)
Citrix XenDesktop
User profile management

Desktop Administrator Resume Examples & Samples

Create and manage Microsoft Exchange mailboxes
Administer and support telecommunications equipment as required
Manage end user remote access software and services
Participate in global phone call service center
Understand IT security and regulatory policies and adhere to these policies while providing support
Exhibit safety awareness and safe work practices
Keep up to date on current technologies applicable to the work environment using available resources
Knowledge of data backup and recovery systems/applications