Desktop Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the desktop services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Crist

Gertrude

Crist

534 Piper Pine

Houston

+1 (555) 189 6838

534 Piper Pine

Houston

Phone

p +1 (555) 189 6838

Experience Experience

Los Angeles, CA

Desktop Services Analyst

Los Angeles, CA

Collier-Armstrong

Los Angeles, CA

Desktop Services Analyst

Organize and independently prioritize work and logically develop work plans
Develop/create and distribute periodic and ad hoc reports
Evaluates and integrates new hardware configurations and provides support of client technologies on workstations, servers and peripherals
Assists in designing, developing, testing and implementing technical solutions for business applications
Manage incoming requests and consults with users to assist in determining hardware, software, or system specifications
Providing technical support and Building PCs
Consults with users to assist in determining hardware, software, or system specifications

Phoenix, AZ

Analyst, Desktop Services

Phoenix, AZ

Erdman-Williamson

Phoenix, AZ

Analyst, Desktop Services

Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Monitor and test PC performance and provide PC performance statistics and reports
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
Works with vendors in troubleshooting hardware issues and places warranty service calls
Excellent technical knowledge of network and PC hardware, including Windows 7 and Mac OS X
Maintains configurations of all notebook and desktop computer systems according to TWC established standards

present

Houston, TX

Desktop Services Technician

Houston, TX

Jaskolski Group

present

Houston, TX

Desktop Services Technician

present

Document customer interactions in incident management system including asset management
Recover data from hard disk drives and/or perform data migration
Assists in troubleshooting and installation of data devices and wiring
Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime
May assist in coordinating large PC moves
Resolve and close tickets/work orders supporting end-user desktops and peripherals
May provide on-site training to users

Education Education

Bachelor’s Degree in Initiative

Northwestern University

Bachelor’s Degree in Initiative

Skills Skills

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 8, and 10
Ability to assist other team members in conveying information to business partners
Ability to communicate technical topics and concepts
Self-motivated achiever who gains satisfaction from providing excellent customer service
Solid written and verbal communication skills
Active Directory knowledge
Ability to solve complex problems
Ability to work in a team environment
Ability to lift and carry computers and computer monitors
Proven project management skills

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Desktop Services Sccm Engineer Resume Examples & Samples

Managing and maintaining the Microsoft Systems Center Configuration Manager infrastructure: developing installation and integration guides to aid implementation of solutions; change Implementation, System Configuration and Integration of Systems Management tools and services; problem resolution including: problem management, root cause analysis and implementation of remedies
Deployment reporting and site maintenance: effective Client management for the Global estate; providing distribution reports to business and technical areas, including detailed feedback of any deployment failures
Client engagement: maintaining a close working relationship with all clients; understanding client requirements
Key technical role in many Infrastructure activities: technical Support to facilitate the delivery of Small, medium and large Projects; improving the effectiveness and quality of the Windows platforms; Working with the Vendor and other teams to upgrade infrastructure/Services; Work with IT Security to ensure all IT Security policies and standards are applied
Technical Leadership: guiding less experienced technicians to ensure that infrastructure components are built and deployed in a consistent, simple and effective manner and that all infrastructure services comply with technical strategy and group policy
Configuration Management and automated provisioning and deployment systems and technology SCCM, Adaptiva Onesite & GreenPlanet, 1E Nomad, 1E Nightwatchman
Citrix and Virtual Application deployment/management
User Migration, Client Migration and Server Migration tooling
MS SQL Server 2000/2005/2008

Analyst Desktop Services Resume Examples & Samples

Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions
Respond promptly and effectively to calls concerning any query or issue regarding software and hardware used within Invesco that the Desktop Services group has responsibility for
Demonstrate and deliver excellent service to all clients at all times
Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved. This includes patching and first-line telephony responsibilities
Maintain a central library for applications that DSG has responsibility for, including reference manuals, installation guides, etc. Includes keeping hardware inventories, application profiles, procedure databases and IT knowledge centre current
Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate
Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis
Liaise regularly with IT management, all IT support areas, the Service Desk and clients in pursuit of best working practice for our team and client base
Assist when instructed to deliver our Business Recovery obligations
When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
Specialist experience in a client facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment
2+ years experience in a desktop support role or equivalent technical role
Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating system platforms, PDA devices, Microsoft Applications and Network Fundamentals
Network and telephony patching experience
Basic Audio Visual experience
Proven track record of success coupled with proven knowledge of industry best practice for Desktop Support and Service Delivery
Demonstrate commitment and ability to provide exceptional service to internal Clients, at all levels
Excellent communication skills with the ability to understand and converse in English
Self motivated, enthusiastic, approachable and people oriented

Desktop Services Senior Technician Resume Examples & Samples

Outstanding communication skills a must
Strong and proven technical skills including and not limited to
Windows XP and Windows 7 OS and MS-Office Application suites
Support MAC OS, iPad, etc
VPN software client support and troubleshooting
Windows Outlook/Exchange advanced end-user functionality
Configuration and support of standard workgroup printers (i.e. HP laserjet, Ricoh, etc.)
Conferencing tools inter-workings
Functions for desktops and remote users such as TCP/IP, DNS, DHCP, Security components, AV, Mal-ware, Ethernet, & WiFi
A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must
Very strong interpersonal relationship, team building, collaboration and facilitation skills
Very strong problem solving and analytical skills and should be a methodical and systemic thinker
Understand customer service and service delivery
The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority
Expert knowledge of key hospital software from a configuration and usage perspective
Expert knowledge of hospital software configuration & troubleshooting
Antivirus eradication techniques (forefront, malware bytes, internet research, etc.)
Whole disk encryption techniques
Voice Recognition software configuration and troubleshooting
Audio / Visual equipment support
Desktop / Laptop operating system configuration, trouble shooting, analysis and resolution expertise
Desktop / Laptop imaging expertise, to include creation and maintenance of customized images
Create and maintain procedures and technical documentation
BS or equivalent work related experience preferred
Demonstrated technical excellence and extensive experience with PC hardware and software support environments
Customer Service training desired
Time Management training desired
Three (3) years minimum technical customer service experience required
Combination of expertise in desktop operating systems and TCP/IP networking are required
Must be organized and efficient and have excellent verbal and written communication skills
Enjoy problem solving and have the ability to evaluate situations quickly and accurately
Facilitate difficult situations with customers and provide solutions
Communicate to management concerns or issues from the end user community
Make time critical decisions on a daily basis
Monitor, follow and manage problem escalation through final resolution utilizing additional resources
Work with others on the Help Desk in a team environment
Offer team support to other Support Analysts
Manage customer’s open issues and internal department projects, providing regular status reports to management as appropriate

Analyst, Desktop Services Resume Examples & Samples

Provides a high level of customer service while supporting end users. Support includes, but is not limited to, laptops, desktops, PDAs, video conference system, and IP phone devices
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
Works with vendors in troubleshooting hardware issues and places warranty service calls
Maintains configurations of all notebook and desktop computer systems according to TWC established standards
Creates interpersonal relationships and effectively communicate with end users as well as with local, regional and corporate support teams
Tests fix to ensure problem has been adequately resolved
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to three years' related experience and/or training; or equivalent combination of education and experience
1 to 3 years minimum technical customer support experience required
2 to 3 years minimum experience supporting of the Microsoft Office suite of applications, Outlook E-Mail clients and Windows XP operating systems and hardware platforms with a good problem resolution track record

Desktop Services Supervisor Resume Examples & Samples

Oversees the operations of the ESHC IT Help Desk
Supervises the help desk staff and its student workers
Provides the necessary training for department staff and end users in hardware and software
Manages, configures, deploys, secures, inventories and supports the desktop software and hardware of the ESHC
Develops and maintain policies, procedures and user documentation as it relates to the daily operations of the department
Provides consultation with end users on technological needs
Establishes strong professional networks with fellow IT colleagues both internally and externally within the ESHC and the University as a whole
Represent the ESHC in various university committees, groups and events
Collaborates with other members of the ESHC IT Team on special projects

Desktop Services Analyst Resume Examples & Samples

Responds to help desk tickets and efficiently assigns and works with business partners to resolve problems
Demonstrates excellent customer service skills by working in a way that makes the user feel informed and assisted
Troubleshoots and resolves Desktop\Laptop issues to ensure effective and efficient desktop and laptop operations
Supports remote users for mail and network access
Provides training to Enterprise customers on best practice uses of technology, applications, and practices used at Columbia Sportswear
Creates or updates documentation for processes on installing, tuning, or troubleshooting hardware and software
Communicates effectively with other team members in the IS organization
Tracks hardware and software purchases and ensures the company’s inventory is kept up to date including Asset tagging and PO tracking
Investigates and makes recommendations for purchase or upgrade hardware throughout the company
Assists and/or coordinates new computer setup, removal of hardware, or cube moves as needed. Develop system documentation and user references (i.e. faxing, operating system, and Microsoft Office applications)
Develop/create and distribute periodic and ad hoc reports
Participates in company-wide IS projects as they relate to the Desktop and/or Distributed Systems area of responsibilities
Coordinates repair efforts including RMA returns and warranty
Participates in an on call rotation
Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
Support of mobile smartphones
Support of projectors, printers, and a variety of other peripherals
Supports Apple hardware as needed

Analyst, Desktop Services Resume Examples & Samples

Receive, prioritize, respond to, document, and actively resolve end user PC and/or hardware requests
Accurately document instances of hardware failure, repair, installation, and removal
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Monitor and test PC performance and provide PC performance statistics and reports
Excellent technical knowledge of network and PC hardware, including Windows 7 and Mac OS X
Working knowledge of a range of diagnostic utilities, including WireShark, Registry, Virus, Spyware and Adware tools
Hands-on hardware troubleshooting experience
Extensive equipment support experience with Dell, HP and Apple hardware
Working technical knowledge of current network protocols, operating systems, and standards, including AD, File Services, Print Services, IP, DHCP, DNS, WINS, PC Image deployment, Symantec Endpoint, KACE, VMware and Citrix clients
Able to read and understand technical manuals, procedural documentation
Ability to conduct research into PC issues and products as required
Able to participate on an On-Call schedule rotation including some weekends
Able to troubleshoot some printer problems as well as escalate issues to hardware vendor
Able to setup video conferencing calls either via Skype or in-house conference units

Desktop Services Analyst Resume Examples & Samples

Manage incoming requests and consults with users to assist in determining hardware, software, or system specifications
Providing remote support End users
Modifies systems and/or programs based on user and system specifications
Assists in designing, developing, testing and implementing technical solutions for business applications
Evaluates and integrates new hardware configurations and provides support of client technologies on workstations, servers and peripherals
Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, patches and virus remediation, performing new PC installations, troubleshooting, and software repair
Performs additional job duties as required
Supports moderately complex business projects
Meet service level agreement on work assigned through ticketing system
Requires minimal supervision
Support Desktop / Laptop Migration to VDI
Manage break fix tickets to resolve with in the SLA to ensure day-to-day operations of employee desktop / laptop equipment
Configure and roll-out new hardware and software deployments to meet the customer’s timelines
Provides remote and telephonic support end user support
Documents issues for knowledge base publication
Relevant experience in Desktop support
A solid understanding of all aspects of operating system administration; e.g. system installation and configuration, printer systems, fundamentals of security, installing third-party software, configuration of mail systems
Experience supporting virtualized desktop environments and utilizing and configuring e.g. VMware VDI
Citrix – Seen as advantage
Experience supporting and troubleshooting mobile devices (Blackberry and Android) – Seen as advantage
Troubleshooting Windows 7
Problem solving skills, troubleshooting and analysis skills
Independent problem-solving, self-direction
Works well on a team and with limited supervision
Willingness to learning new technologies

Desktop Services Consultant Resume Examples & Samples

Tests, develops, and implements branch and corporate applications and patches
Assists in designing technical solutions that translate functional requirements into design and system architecture solutions
Centrally manages a fleet of printers, workstations, and servers, as well as development, quality assurance, and pilot and production implementations of applications, Operating Systems, and patches for both the Corporate and Branch environments
Builds and maintains software deployment packages for SCCM, Casper, or manual install
Tests and certifies hardware for use on existing and new operating system images
Fulfills the role of a desktop deployment architect, building the operating system image and supporting deployment task sequences

Desktop Services Technician Resume Examples & Samples

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years)
Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products

Desktop Services Specialist Resume Examples & Samples

Revised
Associates Degree with concentration in computer related course work
Two years working in Information Technology desktop support center with demonstrated experience with problem/incident identification and resolution
In lieu of degree consideration will be given to an equivalent combination of related education and required work experience
Experience with PC configuration and security and security patching
Directory and permissions settings and administration experience
Experience using desktop support troubleshooting tools
Advanced computing and mobile device knowledge, hardware troubleshooting and repair
Ability to recognize problem areas and propose necessary changes
Must have the ability to lift and carry 10 pounds frequently and 20 pounds occasionally

Associate Desktop Services Tech-month Temp Resume Examples & Samples

Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Design and conduct hardware or software tests
Assist in inventory control and asset management
High school diploma, GCSE's including Mathematics, or equivalent
4 years in PC hardware/software installation and support

Desktop Services Technician Resume Examples & Samples

Overall knowledge of all Windows based operating systems including Windows 7
Familiarity with workflow and with ticketing systems
Must possess the ability to lift at least 30lbs

Desktop Services Analyst Resume Examples & Samples

Active-Directory, Group Policies, DNS and Anti-Virus/Anti-Malware
Providing technical support and Building PCs
Good understanding of Active Directory, Exchange, of TCP/IP Network protocol
Experience supporting Microsoft Office 2010/2013
Experience supporting Adobe Suite – Macintosh and Windows
Remote Access/Mobility & VPN technologies

Desktop Services Technician Resume Examples & Samples

6 years in PC hardware/software installation and support
Excellent English skills, both verbal and written
Candidates must be ready to work in rotational shifts providing 24/5 support

Desktop Services Technician Intern Resume Examples & Samples

Assist with delivering technical support to internal and remote users with computer related incidents, with emphasis on desktop computers, business applications and Microsoft Office suite
Record, monitor and update IT service desk tickets in the Service Desk Ticketing System
Hands-on computer imaging and configuration of standardized operating systems and business applications, including network and resource connectivity
Assist with maintaining the IS Lab hardware/software inventory, including computers, monitors and related accessories
Assist in the identification and disposal of end-of-life computer hardware and related equipment
As required, assist IT staff with researching computer related incidents, hardware/software asset inventory/scanning, and validating asset management reports
Currently enrolled in a BA/BS degree program, and in a computer related field
Must have a good attitude, disposition and ability to learn quickly
Able to research and understand technical documentation, and apply various technical resources
Able to perform tasks such as providing operating system and application software installations and upgrades
Able to lift/carry equipment such as monitors, desktop computers, printers, etc. up to 50 pounds for short distances
Hands-on familiarity working with computer hardware components, desktop operating system software, and MS Office application software
Understand and follow company rules and regulations
Perform all other duties as assigned and required

Senior Desktop Services Technician Resume Examples & Samples

Technical owner responsible for end-to-end problem ownership, resolution and communication with employees and senior leadership
Provide technical guidance and mentoring to Desktop Techs
Manage workflow queues to assigning work orders and dispatch techs to end-users
Possess senior technical troubleshooting skills in order to lead, train & mentor current Desktop Techs
Key technical contributor with demonstrable willingness to take initiative to follow up on issues, projects and deadlines
Contribute to desktop projects (global installs/upgrades) as a project team lead
Dispatch and distribute day-to-day work load across multiple resources, ensuring team is providing timely/accurate issue resolution and conducting asset management updates
Provide reporting as required
Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience
Minimum 7 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Overall knowledge and proficiency using Windows based operating systems including Windows 7, legacy XP, Apple iOS
Network comprehension and troubleshooting skills (TCP/IP, DHCP, DNS, etc.)
Proficiency with workflow and with ticketing systems
Proficiency with managed ‘image base’ deployments, including helping to setup and implement new architecture
Excellent customer service skills with ability to interface at all levels of the organization, including senior executives
A+ certification preferred

Desktop Services Technician Resume Examples & Samples

Configure, install, monitor and maintain IT users' desktop software and hardware
Support mobile workforce
Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
Follow management guidance, adhering to IT policy and procedure

Desktop Services Technician Resume Examples & Samples

Desktop OS (Windows 7, Windows 8.1)
Basic data backup skills
Minimum 2 year remote and on site troubleshooting experience
Testing and validation of new resource units and images during creation

Desktop Services Technician Resume Examples & Samples

Hands-on knowledge of software deployment tools
Direct knowledge of Window OS on the desktop
Direct knowledge of directory services, including Microsoft Active Directory
Knowledge of applicable data privacy practices and laws, including HIPAA and Sarbanes-Oxley

Desktop Services Consultant Resume Examples & Samples

Certify new/upgraded applications for installation into the Regions environment
Troubleshoot and support Corp and Branch applications
Provide application support for Branch Consolidation and Branch Replenishment efforts
Perform Branch bandwidth testing and Branch/Corporate video testing
Document processes and procedures for distribution to our Technology partners
Serve in the On-Call support rotation for Branch and Corp workstations

Desktop Services Engineer Resume Examples & Samples

Work within the London based Desktop team to support the end user environment globally
The role supports all areas of technology used within the end user environment, encompassing the Microsoft technology stack, Apple OSX and hardware, and a diverse range of applications supporting the trading, finance, marketing and IT development functions
The successful candidate will be able to demonstrate a technical proficiency and depth of experience across all end user technology. Including Mac OS, Microsoft Windows 10, Office 365 suite, Active Directory, TCP/IP, Intel Security Suite, Mobile Device Management, Windows and Mac deployment in an Enterprise environment
Supporting a flexible, increasingly mobile workforce
Will be able to demonstrate strong problem solving and organizational skills
Travel to sites where necessary (local and international)
Perform any additional duties as directed by line manager
Windows 7/10 desktop infrastructure within an enterprise environment
Supporting a modern, flexible workforce using both Macbooks and Windows laptops
Active Directory administrative experience within a medium / large organisation
Audio/Visual technology and collaboration tools such as Skype for Business, Lync and Yammer
Experience of working with board and director level users
Experience working with Call logging systems e.g. Service Now
Ability to prioritise under pressure
Strong personal organizational skills
Strong interpersonal skills and a key understanding of the requirements of the business
Be able to successfully demonstrate steps taken to improve team’s engagement with the business within current role. This could be either a technology or process improvement
Actively monitoring the workload for the team and takes ownership in his role of delivering and meeting team targets
MCP
ACSP

Desktop Services Engineer Trainee Resume Examples & Samples

2nd-line IT support to End Users
Solving software and hardware problems with client devices (Windows, Mac), printers, video conferencing kit
Managing users and computers in Active Directory
Installation and preparation of hardware for employees
Asset management and stocktaking

Desktop Services Specialist, IT Help Center Resume Examples & Samples

Must follow procedures and keep accurate records of incidents and requests while working in the field
Strong writing and organizational skills required
Demonstrate patience when problem-solving complex technical issues, over the phone and in person, with diverse customers
Learn and support new technology quickly
Must possess excellent interpersonal communication skills
Strong customer service skills absolutely necessary
Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment
Interact with all levels of an organization in a professional, diplomatic and tactful manner
Work well with external vendors
Work well with both primary and dotted line reporting
Work productively in cross-functional teams and/or resourcefully and independently as an individual
Must possess the ability to work autonomously and maintain control in rapidly changing situations
A high level of independent decision making is absolutely required

Desktop Services Technician Resume Examples & Samples

Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime
Install, upgrade, support and troubleshoot Windows 7 (and newer), Microsoft Office 2010 (and newer) and any other AGCO approved desktop application
Install, diagnose, repair, maintain, and upgrade all hardware equipment (including but not limited to desktops, laptops, thin clients, printers, scanners, copiers, smart-phones, tablets and bar code readers)
Follow AGCO's approved processes and procedures for Asset Management (Hardware and Software)
Document all support related activities in AGCO’s approved Service Desk application
Educate end users on basic software, hardware and peripheral device operation
Troubleshoot and support mobile devices (smart phone and tablets) as well as Audio and Video technical issues
Provide site support and assistance to the Central IT Support Teams (Network, Storage, Telecom) as needed
Communicate recommendations for future modifications and/or additions to the current standards to the Global Desktop Team
A minimum of 6 years of experience in an IT Technical Support or related role, specifically supporting Windows 7 or higher as well as Microsoft Office 2010 or higher
A minimum of 3 years of experience using a ticketing system, such as ServiceNow
At least one of the following technical certifications: Microsoft Windows 7 or higher certifications (MCP, MTA, MCSA, MCSE), CompTIA A+ Certification
2+ years of experience supporting video conferencing equipment
2+ years of IP telephony support experience
2+ years of experience working in an enterprise environment

Desktop Services Technician Resume Examples & Samples

2-5 years of experience in an IT Technical Support or related role, specifically supporting Windows 7 or higher as well as Microsoft Office 2010 or higher
1+ years of experience using a ticketing system, such as ServiceNow
One of the following technical certifications: Microsoft Windows 7 or higher certifications (MCP, MTA, MCSA, MCSE), CompTIA A+ Certification

Desktop Services Analyst Resume Examples & Samples

Minimum of three years of Desktop support in a large enterprise environment
Strong customer service skills and communication skills (verbal and written)
Strong knowledge of administration and support of Apple Macintosh OSX, Microsoft Windows 7, and Microsoft Windows 10 platforms
Strong knowledge and support of Microsoft application; Office 2016, Office 365, OneDrive, and Skype for Business
Strong knowledge and support of an EPIC client facing system
Understanding of SCCM, GPO, MDT, Casper, Centrify, Windows Servers, Print Clusters, CiscoAMP, CheckPoint FDE, Sophos, PDQ
Valid California Class C Driver License

Associate Desktop Services Tech Resume Examples & Samples

Determine computer software or hardware needed to set up or alter system
Verify stability, interoperability, portability, security, or scalability of system architecture
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Successful completion of vocational course(s) relating to computer systems
Applicable professional technology-related certifications (preferred)
Or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities
Knowledge of Microsoft Windows operating systems, PC hardware and desktop application products
Ability to communicate information and ideas so others will understand
Ability to troubleshoot and resolve issues on a desktop platform
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. (preferred)

Associate Desktop Services Tech Resume Examples & Samples

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualifications
Technical positions may require a certificate
Previous experience that provides the knowledge, skills and abilities to perform the job (comparable to at least 2 years)

Manager, Desktop Services Resume Examples & Samples

Manages all aspects of our laptop and desktop fleet including OS version, patch levels, productivity software, and desktop anti-virus
Ensure that descriptions, details, and solutions for all incidents are thorough and accurate, and that all incident tickets are properly logged, categorized, prioritized, routed, and resolved within the mutually agreed upon timeframes
Assist in the creation, communication, implementation, and enforcement of policies and procedures regarding Desktop Services
Interacts and maintains strong relationships with vendors; negotiate contracts and pricing
Responsible for the implementation of projects set forth by the IT Director
Provide leadership and guidance to staff to ensure proper training, performance and productivity goals are aligned with IT and the organizational strategies and promote a professional atmosphere
Responsible for staying abreast of technological advances, changes and trends in order to make recommendations to senior management on requirements to support methods for automating and reducing costs
Helps identify areas for enhancement and continuous improvement, as well as engages in proactive customer satisfaction analysis and applies feedback to the Desktop Services team
Facilitate projects as needed or required in support of the team; participate in system or application triage with support teams or vendors as necessary
Drive toward the achievement of business results in a timely manner that focuses on profit and service
Provide monthly status reports, to include the production of graphs depicting required metrics, graphs, monitoring the financial management applied
Provide leadership and employ a high degree of tact and diplomacy to promote a positive image of the IT department and maintain a professional atmosphere
5+ years of experience in an IT Support Environment with at least 2 years in a supervisory role
High school diploma or general education degree
Expert knowledge of Microsoft Windows 7 and newer operating systems, PC hardware and peripheral devices
High degree of initiative, mature judgment, and discretion
Must perform well in high-energy, dynamic and team-oriented environment
Ability to coordinate with geographically dispersed teams to achieve results and drive projects to completion
Ability to solve complex problems using research and analytical skills
The ability to manage a technical staff of a least ten people, and work within a budget
Must demonstrate strong interpersonal and communication skills with the ability to simplify complex ideas and present in a clear manner
Strong foundation in metric based management practices, including establishing Critical Success Factors and associated KPIs
Experience implementing the advanced principles of ITIL and central administrative maintenance tools such as SCCM
HDI certification strongly desired
Industry certifications to include A+, Microsoft, and ITIL
Proven project management skills, certification is a strong plus

Associate Desktop Services Technician Resume Examples & Samples

Configure, install, monitor and maintain it users' desktop software and hardware; supports mobile workforce
Provide consultation to it users for all aspects of end-user computing and desktop-based lan systems software
Respond to customer support issues escalated from the helpdesk
Perform preventative maintenance
Work various shifts, holidays, on-call and travel as required
Follow management guidance, adhering to it policy and procedure
Associates / bachelor's degree in computer science, information systems or other related field Or equivalent work experience
Minimum 3 years of demonstrable ‘hands-on’ it work experience supporting and resolving diverse pc desktop software and hardware issues
Overall knowledge of all windows based operating systems including windows 7
Knowledge of vpn connectivity and ability to troubleshoot issues
Mcse/mcp is a plus
Previous it infrastructure experience in airline/airport environment is a plus

Desktop Services Analyst Resume Examples & Samples

This role will include, but will not be limited to the following responsibilities: Implement, update, and maintain enterprise level PC, Laptop, VDI and MAC Devices
Provide Global Level II Support
Advanced Troubleshooting Skills across multiple platforms
Managing workload through Remedy Ticketing System
Provide weekly activity reports describing activities accomplished
Communicate effectively both orally and written with customers, stakeholders, and technical specialists

Desktop Services Engineer Resume Examples & Samples

Deploy, and support NYPL’s existing enterprise computing and server platforms leveraging technologies such as Active Directory, SCCM, JAMF Pro, and DirectAccess as well as related infrastructure services (DHCP, DNS)
Centrally manage operating system, software and update distribution across multiple platforms
Provide technical expertise to internal and external clients
Support and improve NYPL’s current computing infrastructure leveraging Active Directory, SCCM, vPro, DirectAccess, JAMF Pro, DNS, DHCP, etc
Package, test and deploy software and updates to NYPL’s multiple platforms
Automate systems management and administration tasks to streamline ongoing operational tasks, including but not limited to, configuration management, file management, log management, auditing, monitoring, change tracking, and patching
Build, maintain, and support images for NYPL systems including OS, drivers and software packages
Escalation point for issues and/or end user tickets
Monitor and utilize the service desk ticketing system and system monitoring tools to resolve issues in a timely manner
We may need to call upon you for after hours/weekend response
Bachelor's degree in computer science or related field or strong combination of education and work experience
3 years of experience administering enterprise class computing platform primarily built on Microsoft technologies and has conceptual knowledge of other desktop platforms (Macs and/or Chromebooks)
Demonstrated ability to utilize and support highly-available infrastructure to support large (6,000+ end points) end-user community using Microsoft platform
Strong understanding of Microsoft technologies used to provide end-user computing services, including Active Directory and SCCM
Solid understanding of Microsoft Windows architecture
Strong understanding and hands-on experience centrally managing applications (packaging and deployment) and image management
Excellent planning and organization skills with ability to manage multiple and competing priorities
Available on-call after hours and weekends
Knowledge of underlying infrastructure components, including DHCP, DNS, Proxies, DirectAccess and Networking concepts (ACLs, Firewall, Load Balancing)
Adaptable with experience deploying, and utilizing auxiliary technical components to support a large user-base, including remote management (Bomgar), Anti-Virus/Anti-Malware (McAfee, Symantec, etc.), imaging (PXE, boot disk, vPro)
Experience with macOS and iOS management using JAMF Pro
Practical, hands-on, knowledge of common system operations best practices and tool sets as it relates to hardware management, automation, monitoring, business continuity/disaster recovery, and reporting
Experience supporting inter-team development efforts

Desktop Services Technician Resume Examples & Samples

Associates Degree or Undergraduate degree recommended
1-3 years of experience in an IT support capacity
Technical certification (A+, HDI, Pertinent Windows Certs)
Medium complexity applications
Troubleshoot PCs (both laptop, desktops and tablets)
Telephone, fax and other networked equipment
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Senior Desktop Services Tech Resume Examples & Samples

Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Determines computer software or hardware needed to set up or alter system
Ability to handle escalations of larger or widespread problem and identify / assemble resources needed for resolution
Responds to and diagnoses problems through discussion with clients
Designs and conducts hardware or software tests
Assists in inventory control and asset management
Verifies stability, interoperability, portability, security, or scalability of system architecture
Provides training and guidance to junior staff in the Desktop Service team
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification (Bachelor's degree preferred)
Industry certifications preferred (Comp TIA, Microsoft, ITIL)
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 6 years) or equivalent combination of education, training, & experience
Advanced knowledge of group policy configuration, Active Directory and Microsoft SCCM
Understanding of IT SLA guidelines and adherence
Advanced Apple iOS and Android knowledge, and ability to support and manage mobile hardware
Superior knowledge of Microsoft Windows operating systems, PC hardware and desktop application products
The ability to communicate information and ideas so others will understand
Advanced abilities in troubleshooting and resolving issues on a desktop platform
Strong customer service communication skills and project management skills
Must be able to multi task and pay close attention to detail

Desktop Services Engineer Resume Examples & Samples

Ability to monitor and report on IP monitor
Able to prepare high level project plans, presentations, procedures, diagrams, training material and other technical documentation
Ability to research and test new technologies and processes
Demonstrate ability to develop creative solutions to complex problems
Ability to prioritize and execute tasks in a high-pressure environment
Ability to train, delegate and review the work of staff members
Strong technical abilities with excellent communication and interpersonal skills
Understanding of the following systems and programs: Microsoft Office Suites (Word, Excel, PowerPoint, Access, Project, Visio, FrontPage, etc.); standard desktop applications on images; Sopho, PDQ, Cisco FireAMP, and Checkpoint encryption products; desktop Microsoft Windows Server Update Services; ITIL overview and tier structure support using ticket tracking system; Operating System life cycle - develop, test, train and implement; Apple OSX operating system, Casper and Centrify software; and virtualization (VDI, Citrix XenApp, XenDesktop)

Desktop Services Supervisor Resume Examples & Samples

Strong customer service focus to successfully interact with end-users and peer teams
Relies on extensive experience and judgment to plan and accomplish goals
Commitment to continuous process improvement
Interact closely with the customer to understand his needs or requirements
Troubleshoot and resolve tickets (within SLA) related to operations and end-user requests
Consistently seeks to develop self and skills needed to be prepared for future opportunities
Ability to support 24x7x365 on-call rotation as needed
Assist in troubleshooting team related issues
Provide coaching to less experienced team members
Participate in projects as necessary
Makes complex ideas or situations clear, simple, and/or understandable
Process escalated tickets and investigate issues
Provide coaching, and training to less experienced team members
Mentor less experienced team members in all team processes
Participate in annual audits as necessary
Assist in troubleshooting and solving complex issues
Take action to resolve customer problems or concerns in a timely manner
Develop and document policies and procedures to implement team practices
Facilitate projects as needed or required in support of the team
Participate in System or Applicaton traiage with support teams or Vendors as necessary
Prepare and track team metrics
Lead and direct the work of others
Provide daily team activity reporting updates to leadership
Drive toward the achievement of business results in a manner that focuses on profit, and service
Applies knowledge of IT industry and key external environment changes (e.g., market trends, technology, global factors) to advise customers and provide forward reaching solutions
Coordinate team daily and oncall scheduling
Facilitate regular weekly/bi-weekly team meetings
Problem resolution of Desktop related issues
Move computers and peripherals to new locations when requested
Coordinate activities with help desk, network services, or other IT teams when necessary
Provide input and assist in testing and selection of future technologies and devices
Maintain Desktop related documentation
Monitor SLAs and team performance to defined metrics
Work closely with facilities department
Ensure adequate operations support coverage on a 24x7 schedule
Ensure that staffing and skill levels are maintained throughout the team
Follow up on unresolved ticket status on behalf of the customer
Ensure the team is adhering to all service management principles and processes
Must perform well in high-energy, dynamic and team-oriented environments
Solid written and verbal communication skills
Ability to assist other team members in conveying information to business partners
Proven project management skills
Ability to lift and carry computers and computer monitors
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 8, and 10
ITIL Service Management experience preferable but not essential
Active Directory knowledge a plus
5 years of experience in an IT Support Environment
Ability to communicate technical topics and concepts

Senior Desktop Services Analyst Resume Examples & Samples

This role will include, but will not be limited to the following responsibilities
Implement, update, and maintain enterprise level PC, Laptop, VDI and MAC Devices
Provide Level II Support Globally
SCCM Deployments and Reporting
Advanced Troubleshooting Skills across multiple platforms (VDI a must)
Understanding of Remedy Ticketing System

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