Desktop Technician Resume Samples

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M Ritchie

Mack

Ritchie

73925 Zboncak Lock

Dallas

+1 (555) 665 2083

73925 Zboncak Lock

Dallas

Phone

p +1 (555) 665 2083

Experience Experience

New York, NY

Desktop Technician

New York, NY

Lehner, Wuckert and Willms

New York, NY

Desktop Technician

May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
Respond to work from a work assignment system and generally perform work under general supervision and operate within well-defined guidelines
Work with the Asset Manager to capture asset data in Configuration Management Database (CMDB)
Provide support for network printers; provide efficient and prompt customer service support to end users
Provide technical assistance for printers and scanners both network and local
Serve as first point of contact for end-users seeking technical assistance over the phone, email, or the IT Service Management ticket system
Basic Active Directory (Adding and Deleting Users) Network ( Adding network drives etc.)

Los Angeles, CA

IT Desktop Technician

Los Angeles, CA

Schoen-Lowe

Los Angeles, CA

IT Desktop Technician

Provides desktop support for workstations, laptops, mobile devices in an enterprise environment
In some cases, server infrastructure and/or network “hands on” support; generally to be performed under the direction of an Infrastructure engineer
Analyze documentation and provide recommendations for improvements to documentation
Provides mobile device management and enrollment, including iPad, iPhone, Android, and Blackberry
Provide technical assistance to interpreters and corporate staff
Maintain a safe working environment
Performs IT equipment moves and schedule all repairs

present

Phoenix, AZ

Senior Desktop Technician

Phoenix, AZ

Raynor LLC

present

Phoenix, AZ

Senior Desktop Technician

present

Provide tier 1 and 2 support for all technical desktop support issues escalated from the Global IT team or Management
Analyze results, make recommendations for support process improvement, and implement changes
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Develop documentation for all projects assigned to in accordance with corporate project management methodologies
May assist others during technical presentations to XEROX management and/or clients
Provide technical assistance and support for issues related to computer systems, software, and hardware
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

Education Education

Bachelor’s Degree in Computer Science

Georgia Southern University

Bachelor’s Degree in Computer Science

Skills Skills

Basic experience with Printer support and connecting to a network. Basic network knowledge
Ability to provide great customer service and be able to properly document
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
Strong working knowledge of Microsoft Office Suite
Excellent attention to detail is essential
Ability to effectively work on multiple activities concurrently Ability to plan, organize, and prioritize
Basic knowledge of network operating systems, protocols, and administration
Strong Working Knowledge and Troubleshooting of Windows Operating Systems
Highly proficient in Windows XP and MS Office troubleshooting
High exposure to the ITIL framework, have strong knowledge of company desktop operating systems (Windows 7 and 10)

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Desktop Technician Resume Examples & Samples

A+ Certification a must
Net+ Certification a plus
Extraordinary customer service and advanced communication skills
Ability to be a flexible, team player and willingness to learn a must
Must demonstrate the ability to think quickly and make smart decisions under pressure while maintaining attention to detail and security awareness
Must possess a solid understanding of PC hardware/peripheral devices, Active Roles and Active Directory, standard operating systems (Windows XP/Win7) and Microsoft Office applications
MAC hardware and MAC OSX (Mavericks) w/knowledge in JAMF software/Casper suite
Ability to effectively support clients in a fast paced MAC developer environment w/minimal client downtime
Working knowledge and understanding of a Citrix/Virtual Machine environment a plus
Knowledge in Nortel & Cisco data/voice and HP server hardware/OS a plus
Mobile technology support experience w/emphasis on Smartphones, Macbook Pro laptops, and Wireless internet cards (aircards)
Manual labor is required

Desktop Technician Resume Examples & Samples

Ability to be a flexible, team player and willingness to learn in a fast paced environment are a must
Must demonstrate the ability to think quickly and make smart decisions under Pressure
Mobile technology support w/BES familiarity
MAC hardware and MAC OSX knowledge a plus
Working knowledge and understanding of a Citrix environment a plus

Desktop Technician Resume Examples & Samples

A Certification a must
Net Certification a plus
A minimum of 2 year's prior experience in a technical support environment

Summer Desktop Technician Intern Resume Examples & Samples

Break-fix desktop support to users in multiple locations and second level support for software, hardware, and various infrastructure related issues according to IS&T Services support policies
Other duties may be assigned. All duties should be executed in compliance with CBS Business Code of Conduct professional guidelines
Must have the ability to work under pressure, handle multiple projects and meet deadlines
Proficient with Microsoft Office applications, particularly Excel and Word
Intern candidates must be currently enrolled in college/university with at least one semester to go after completion of the internship
Must successfully complete background check

Desktop Technician Resume Examples & Samples

Performs general technical support, and troubleshoots desktop systems, software and hardware
Escalates problems and issues to a higher level of support
Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates
Create and update knowledge articles

Desktop Technician Resume Examples & Samples

Install, configure, maintain, and optimize all desktop images, software and hardware for UMB associates both on campus and at remote locations
Diagnose, resolve, and document hardware and software problems in a timely and accurate fashion
Provide end-user training and support when required
May be required to work varied schedules, including on-call responsibilities with the ability to respond within pre-established timelines
Business travel may include up to 4 days per month traveling throughout UMB banking centers, longer if projects require extended stays
Demonstrates working knowledge of LAN (Ethernet, TCP/IP) and WAN (DS-3, TCP/IP) design
Demonstrates working knowledge of hardware components of Networked PCs, and printer troubleshooting
Demonstrates thorough understanding of current Microsoft OS and Office applications, e-mail systems, Calendars, browsers, and remote access, VPN configuration, client anti-virus protection, hard drive encryption and wireless networking
Demonstrates ability to work with group policies, administrative rights and patch management
Demonstrates working knowledge of centralized management tools like LANDesk, SMS or System Center
Demonstrates good written and verbal communication skills
Demonstrates ability to exercise routine discretion and judgment
Possess ability to function effectively within a team oriented environment
Possess ability to follow and enforce the defined UMB Change Management practices

Senior Desktop Technician Resume Examples & Samples

Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced
Researches, tests, evaluates, and recommends technology, platform, network systems and/or other related services
Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using various types of equipment
Conducts surveys to determine user needs
Analyzes test data and recommends hardware or software for purchase
May design and develop complex software interface programs
May write technical specifications to send to vendors for bid
Assists users to identify and solve complex data and/or voice or other communication problems
Develops and writes procedures for installation and use
Administer servers, desktop computers, printers, switches, phones, smartphones, software deployment, security updates and patches
Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support
Senior level may provide functional guidance for tasks or individuals
Participates with others in technical proposal process
May assist others during technical presentations to XEROX management and/or clients
Bachelor’s degree in a related field, or equivalent work experience
Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems
A strong knowledge of computing processes and technology including, Windows Server 2003/2008/2012, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended
Strong PC literacy. Able to troubleshoot Windows 7/8.1 and its applications particularly Office 2010/2013
Commitment to customer-focused contract performance
Strong customer service orientation and appreciation of role as Xerox representative
Maturity of judgment under pressure/ability to diagnose level of user need and make work assignments accordingly
Considerable end-user interface by phone and/or in-person necessitates strong (clear) verbal communication skills and credible customer presence
Good written skills and the ability to contribute to and/or lead the written proposal process
Ability to operate under stressful, time-sensitive deadlines
Commitment to quality and personal ethics
Ability to work independently, but as part of team concept

Senior Desktop Technician Resume Examples & Samples

Provide primary technical assistance and user support to all employees regarding Windows/Mac OS/MS Office, and other core business applications
Mobile device support iOS/Android/BB10/ as well as experience with provisioning service and coordinating with carriers
Ensure the technology offerings are kept up to date
Handle support calls for different technologies
Serve as a technology expert on current supported devices as well as future options
Serve as a subject matter expert for home and office solutions
Maintain professionalism and customer service to work with all levels of staff
Provide solutions and support to customers in a quick and timely matter
Create training documents and updates to be used by the customers based on questions raised
Test and evaluate products and solutions which may enhance the client s efficiency and productivity
Become involved in the company wide technology projects
Must have a great attitude and enjoy customer service
Great verbal & written communication skills in communicating with managers, peers and customers
4+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
5+ years’ experience in IT end-user support
Expert knowledge of Microsoft Windows OS, Mac OS, iOS, and Office software
Knowledge of IP Fundamentals needed to troubleshoot client connectivity issues such as DHCP and DNS
Diagnose end-user system failures and resolve issues in a timely and efficient manner

Senior Desktop Technician Resume Examples & Samples

Undergraduate degree in a computer science related field or equivalent work experience
3+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
4+ years’ experience in IT end-user support
Executive support experience, a plus

IT Desktop Technician Resume Examples & Samples

Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance
Day to day administration of user accounts in Active Directory in observance of corporate security guidelines
Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician
Research and test new software and hardware implementations for future use in the organizations environment
Monitor and track issues to ensure accurate and timely resolution
Create and update detailed documentation for use in future problem resolution

Desktop Technician Resume Examples & Samples

Perform break-fix end-user desktop support tousers in multiple locations and provide telephone and desktop support to thedivisional community for software, hardware, and various infrastructure relatedissues according to IS&T Services support policies
Ensure that all requests from user are loggedand escalation procedures are followed
Maintain problem status/resolution informationin ticketing database
Install and configure desktop computer systemhardware and software (including operating system and applications software)
Install and configure printers and variousnetwork connected equipment
Participate in maintaining, testing andupdating PC and Macintosh deployment images
Assist in the maintenance of productiondesktop images: work with scripts to automate redundant tasks
Test and distribute security patches toclients; remediate any threats to the desktop environment (i.e. virus, spyware,malware, etc.)
Participate in rollouts of newsoftware/hardware to ensure consistency in IS&T technical standards
Perform after hours and weekend support,systems installation and maintenance, as required
Must be available for shifts between 8:00 a.m.– 8:00 p.m. M-F
Undergraduate degree in a computer science related field and/or equivalent work experience required
A Minimum of Four to Six years / IS&T Desktop Support or PC Support experience working in a large corporate environment
Basic understanding of Wired and Wireless Networking concepts, general trouble-shooting steps, and network tools (Ping, Pathping, Trace route, etc.)
Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – ie. reset user passwords, add/remove workstation, modify AD description)
Strong support and understanding of Outlook/Exchange mail client
Understand computer imaging concepts (i.e. Ghost, RIS, PE) and have experience creating images with at least one of these disciplines
Familiar with LAN Desk

Desktop Technician Resume Examples & Samples

Support all hardware, software, and mobile technology issues. Perform problem determination and resolution as required
Manage issues/requests via Help Desk ticketing software (TrackIT)
Hardware installation & troubleshooting
1-3 years of experience with an emphasis on Deskside support
Demonstrated experience with Windows operating systems (Windows 7) and Office suite of products
Familiarity with Help Desk ticketing software
Knowledge of Microsoft Active Directory and Exchange 2007/2010
Excellent understanding of TCP/IP, VPN, DNS, DHCP, FTP and SMTP
Excellent Understanding of Networking technologies such as Cisco experience a plus
Knowledge of Linux system administration is a plus
Ability to manage Tape Backup for Server Farm is a plus
Demonstrated experience in a Warehouse/Retail environment preferred
Sound judgment and analysis skills
Excellent interpersonal skills and willingness to embrace our culture
Adept at working in a fast pace, dynamic environment
Willing and able to work at off-hours. Occasional travel to NYC
Self-directed and motivated
Experience in the Retail industry desirable

IT Desktop Technician Resume Examples & Samples

Provides basic instructions to all users as necessary regarding the use of various pieces of equipment or company deployed software packages
Performs IT equipment moves and schedule all repairs
Promotes our culture by living-out the cultural pillars (People, Integrity, Partnership, Teamwork, and Fun) on a daily basis
Performs additional responsibilities as needed

Remote Desktop Technician Resume Examples & Samples

Experience performing remote support
Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.) and Microsoft desktop applications
Strong customer service, analytical, and problem resolution skills
Proactively monitor owned ticket volumes and maintain best practice
Minimum of 1-3 years experience on VDI platforms a plus
Strong communication skills; Excellent English (Written and spoken)

Desktop Technician Resume Examples & Samples

Provide remote desktop support using LANDesk
Provide support for network printers; provide efficient and prompt customer service support to end users
Provide technical knowledge base information to the helpdesk
Provide the inventory specialist with proper documentation and communication for all LANDesk child requests; recommend IT related products and solutions and determine user specifications for hardware and software
Ensure all LANDesk requests are updated with due dates and completed within the stated timeline. This includes using technical notes and closing requests with proper explanation confirming user sign off
Maintain daily check off lists, provide desktop setup and support, remote access support and report distribution
Perform other miscellaneous duties as assigned by management
This person will also be responsible for our Retail Store Support
Must be willing to work on call hours in a rotated shift with the rest of the group

Desktop Technician With English Resume Examples & Samples

Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings
Associate’s degree/ MCDST/ A certification or equivalent work experience in desktop support and customer service environments
2-4 year’s progressively responsible experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices
Strong demonstrated analytical and creative problem solving skills
Good customer service orientation and appreciation of role as ACS representative

Desktop Technician Resume Examples & Samples

Maintain, and support hardware and software systems within the HBO office
Participate in projects and task of varying scope and duration to deliver or enhance technology capabilities of the office and its clients
Provide executive support for all technology related request
Work collaboratively with other groups within EIS to determine resolutions to problems and/or issues as they arise

IT Desktop Technician Resume Examples & Samples

Troubleshooting a broad range of issues common on desktop computers
Review support tickets and other data to determine depth and breadth of troubleshooting
Strong desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
1-2 years of technical support/troubleshooting
Windows/Mac/Linux technical experience
Ability to quickly assimilate complex problems and develop a resolution strategy
Smart, creative, energetic, conscientious, and enthusiastic personality
Ability to manage multiple job tasks at one time

Senior Desktop Technician Resume Examples & Samples

Provide phone/ in person support for end users, which includes but is not limited to: ID administration, "how to" questions, initial issue diagnostics, troubleshooting desktop issues (and remotely resolving them) IT request processing
Provide systems support for end users, which includes but is not limited to: client facing support, hardware, software, peripheral and network troubleshooting for all end user systems
Coordinate and provide hands-on support in conjunction with other IT support teams from infrastructure and applications
Research and analyze IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
Assist in the maintenance of production desktop images
Test and distribute security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Must be available between 8:00 am - 6:00 pm M-F
Participate in rollouts of new software/hardware to ensure consistency in IT technical standards
Provide onsite setup and support at special events, as required
Undergraduate Degree, required
Minimum six (6) years IT experience supporting end users systems in a large corporate environment
Excellent knowledge of Windows XP, Windows 7 and Mac OSX and basic understanding of all related technology such as network topologies, server administration, etc. Working knowledge of Windows Server 2003/2008. Working knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)

Desktop Technician Resume Examples & Samples

Performs break-fix end-user desktop support to users in multiple locations and provides telephone and desktop support to the divisional community for software, hardware, and various infrastructure related issues according to IS&T Services support policies
Ensures that all requests from user are logged and escalation procedures are followed
Maintains problem status/resolution information in ticketing database
Installs and configures desktop computer system hardware and software (including operating system and applications software)
Installs and configures printers and various network connected equipment
Participates in maintaining, testing and updating PC and Macintosh deployment images
Assists in the maintenance of production desktop images: work with scripts to automate redundant tasks
Tests and distributes security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Participates in rollouts of new software/hardware to ensure consistency in IS&T technical standards
Performs after hours and weekend support, systems installation and maintenance as required
Must be available for shifts between 8:00 a.m. - 6:00 p.m. M-F at any CBS Mid-town location
Participates in recovering assets and updating Asset Management through Data Analytics in LANDesk

Desktop Technician Resume Examples & Samples

Expert level proficiency in: Desktop hardware, Desktop operating systems (Windows &/or Mac OS), Virtualization technologies (e.g. VMware ESX, Solaris Containers), Centralized OS patching solutions (e.g. WSUS)
Expert level problem solving skills
Strong understanding of TCP/IP, DHCP, DNS, WINS, routing, switching and other related networking technologies
Strong understanding of NIS, LDAP, Microsoft Active Directory or other enterprise directory concepts
Thorough knowledge of Desktop and system administration best practices
Strong knowledge of client/server architecture
Development of IT Policies and Procedures
Development of VISIO diagrams
Ability to provide 24/7 support

Desktop Technician Resume Examples & Samples

Rapid response and ownership of issues and requests reported by customers via Que in case management system, telephone or email
Perform basic computer hardware and software installation and configuration
Follow established process and procedures to satisfy job requirements
Document and report on all work performed on behalf of client
Maintain knowledge and certifications necessary to support computer equipment and peripherals

Desktop Technician Resume Examples & Samples

1-3 years of directly related experience supporting information systems operations
Completes software updates of equipment as required
Interprets and resolves customer requirements
Performs Echelon 1 (E1) network support such as troubleshooting; problem resolution; and improvements to network performance

Desktop Technician Resume Examples & Samples

Assist in developing long- term strategies and capacity planning for meeting future desktop hardware needs
Write procedures and document problems worked
Write technical specifications for purchase of PC’s, desktop hardware and related products
Apply excellent customer service skills
10+ years of IT experience working in multiple system environments and at least 5 years’ experience working specifically with infrastructure management tools and technologies in support of enterprise systems
MAC certifications and troubleshooting capabilities on an enterprise level for both software and hardware (ACMT) (ACiT) preferred
Information Technology Infrastructure Library (ITIL) certified a plus
Microsoft BitLocker Administration and Monitoring (MBAM) from a desktop perspective
Microsoft Windows Server Update Service (WSUS) administration knowledge
Microsoft Forefront Endpoint Protection
Microsoft System Center 2012 deployment and administration (SCCM) recent experience is preferred
Microsoft Office 2010 and 2013 install and configuration desktop perspective
Microsoft LYNC install and configuration from a desktop perspective
Microsoft SharePoint Services configuration and support from a desktop perspective
Microsoft SharePoint Services or Microsoft Office SharePoint Server

Desktop Technician Virtual Desktop Resume Examples & Samples

Excellent desktop troubleshooting
Provides professional end-user support for local users and some off-site users of computer applications and hardware (e.g. PCs, servers, network)
Logs incident/trouble calls and emails into our Service Now ticketing system
Route support issues to senior level support technicians as needed
Assist in other IT related areas as needed
Answers questions by applying knowledge of computer software, hardware, and procedures
Bachelor's degree in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
2+ years in desktop support role
2+ years experience with VMWare/VDI required
Experience with VMWare V-Sphere and VMWare Horizon View suite of products or similar products
Professional experience troubleshooting Microsoft Windows O/S, Microsoft Office Suite
Experience with Windows XP, Windows 7, Windows 8.x and Windows 10
Experience with corporate networking and security desired
Basic network knowledge and experience
Self motivated to succeed and provide exceptional end user experience a must
Able to work in a flexible and fast paced environment
VMWare certifications desired

Desktop Technician Resume Examples & Samples

Windows 10 PC Imaging, reimaging and deployment for North America with SCCM
Disposal management
Second Level Escalated support
Knowledge base maintenance in EzVista
Automation and scripting solutions to enable self-help processes
A minimum of a Bachelor’s degree in an IT related field or equivalent experience
Minimum of 3 years in supporting enterprise level PCs
Minimum of 3 years in a customer facing role
Working proficiency of Windows 10 environment
Experience with PC Imaging processes, preferably in SCCM
Working experience with SCCM in software deployment and patching
Working experience with scripting in Powershell, WMIC, CMD
Dell certified technician

Desktop Technician Resume Examples & Samples

Responds to service requests in a professional and timely fashion, ensuring the maximum “up time” possible for workstation systems
Display excellent customer service skills with every interaction
First line troubleshooting of desktop related technology problems (hardware and software) for both in-house and remotely deployed customers
Create/update/deploy desktop computer images, desktop hardware and thin clients to in-house and remote agents
Manage user move/add/change process
Working knowledge of Windows desktop operating systems, Microsoft Office products, Microsoft WDS, Microsoft Outlook/Skype for Business
2 yr Information Technology related degree is preferred
A+, Network +, MCDST, MCSA certifications are preferred

Desktop Technician Resume Examples & Samples

Supervises and supports major computer system and laptop deployment, projects
Controls coordination with affected end user departments while supervising other technical support staff and/or student workers
Responsible for handling higher level projects including: coordination of in-person registration setup and breakdown, project planning and coordinating with other individuals for project completion and/or progress reporting
Facilitates the desktop standards committee meetings and provides coordination support for large computer deliveries and installation
Provides recommendations, updates, status, and completion information to manager and/or CIO, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. hardware, and recommends purchase of equipment

Desktop Technician Resume Examples & Samples

Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment
Image Workstation for new deployments.-
Office Suites 2013/2016
Knowledge of networking principles
Customer service oriented
Professional appearance since this is a client facing role
Must be able to meet scheduled deliverables

Desktop Technician Resume Examples & Samples

Image Workstation for new deployments
Send / receive equipment (computers, monitors, IP phones, etc.)
Manage inventory levels (minimum / maximum)
Ensure the integrity between our databases and physical inventory on a monthly basis
Management of the obsolete equipment
Windows XP, Windows 7, (Mac OS X is an asset)
Corporate look

IT Desktop Technician Resume Examples & Samples

PC adds/moves/changes
Software installations
General PC problem solving
Printer set up
Some Active Directory tasks such as putting computers onto the Interek domain
Advising users of Intertek IT policy and practices
Installation of Print drivers on file servers
File restores for end users from backups
In some cases, server infrastructure and/or network “hands on” support; generally to be performed under the direction of an Infrastructure engineer
Good Communication skills with both onshore and offshore service desk and other technical professionals
Acting as an escalation point and subject matter expert for 1st and 2nd line technical support
Build and maintain the desktop PCs, MACs iPads, phones and mobile devices as required
Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system
Maintain a safe working environment
Demonstrated length of service with at least 2 years in a single organization in the last 2-5 years
Knowledge/ experience of IT Managed Services
Degree in Information Technology, or the equivalent in terms of education, experience and training
Knowledge of DNS, DHCP and Active Directory
Knowledge of networking topologies and network wiring systems
Knowledge of server infrastructure configuration and support
Excellent problem solving skills and ability to work through issues and undertake activities that will improve the user service experience
Exposure to Security solutions
Previous experience in working in a Laboratory / revenue generating environment

Desktop Technician Resume Examples & Samples

Polytechnic or University Degree in Information Systems or equivalent related experience
2+ years of experience in a technical support to end user position
Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
ITIL certification an asset

Desktop Technician Resume Examples & Samples

Windows 7-10
MS Outlook - office 365
PC, Laptop, Mobile device, printer support
Remote support

Desktop Technician Resume Examples & Samples

Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on
Where required, administer and resolve issues with associated end-user workstation networking software products
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets
Answer to and perform moves, adds, and changes requests as they are submitted by end users
Accurately document and update all assigned trouble tickets
If necessary, liaise with third-party support and equipment vendors
Support the Daily Situational Briefing with relevant analysis and status updates
College diploma or university degree in the field of computer science and/or 5-7 years equivalent work experience
IAT Level II certification required (Security + or CASP)
Certifications from HDI and Microsoft are a plus
Apple/MAC certifications desired
Excellent technical knowledge of PC and desktop hardware
Excellent technical knowledge of PC internal components
Working technical knowledge of current PC operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Ability to conduct research into PC/MAC issues and products as required
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Desktop Technician Resume Examples & Samples

Responsible for the effective acquisition, installation, maintenance, and use of desktop technology
May be responsible for the purchase and installation of hardware/software
Learning and applying a basic knowledge in one skill area
May be assigned to small projects or to phase(s) of larger projects
Contributes to the completion of routine technical tasks
May or may not have frequent external customer contacts
High School Diploma required with a 2 year degree strongly preferred
Good customer support focus and willingness to learn
Strong troubleshooting skills
Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement
Proficient in installation, navigation, and support of Microsoft Operating systems
Office (Excel, Outlook Email and Calendaring, Power point, Access)
Knowledge of networking equipment and phone systems a plus
Ability to work independently or as part of a team

Desktop Technician Resume Examples & Samples

Experience with Active Directory (adds, changes, moves)
Microsoft Office/Outlook: email issues
Windows 7 environment
Troubleshooting network connectivity issues
Breakfix/ imaging pcs and laptops

Desktop Technician Resume Examples & Samples

Highly proficient in Windows XP and MS Office troubleshooting
Knowledge of software installations and configurations, troubleshooting and streamlining operating system performance, and working with peripherals (printers, scanners, etc)
Some knowledge of Active Directory and Windows domains

Desktop Technician Resume Examples & Samples

1) PC/Desktop technician experience
2) Experience troubleshooting PCs
3) Windows 7
Primary responsibilities are troubleshooting and resolving hardware, operating system and application issues

Desktop Technician Resume Examples & Samples

Experience as a Desktop Technician
Knowledge of Videoconference
Knowledge audio visual

Desktop Technician Resume Examples & Samples

2 year degree strongly preferred
Strong technical background
Strong communication both verbal and non verbal is critical

Senior Desktop Technician Resume Examples & Samples

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Maintain and enhance performance of all new and existing software and applications across the organization
Identify and learn appropriate software applications used and supported by the organization
Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Conduct research into software application products and services in support of development and purchasing efforts
Conduct research into hardware products and services in support of development and purchasing efforts
Participates in the design, develop and deployment of desktop strategies
Develop documentation for all projects assigned to in accordance with corporate project management methodologies
Create and deploy feedback mechanisms for end users
College diploma or university degree in the field of computer science, information systems, and/or seven years equivalent work experience
Certifications in Microsoft products are a plus
In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
Strong understanding of Active Directory concepts
Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD and Adobe creative suite
Hands on Knowledge of mobile devices and applications, including Windows mobile, iOS and Blackberry
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Some knowledge of programming languages and techniques, including VBA and scripting
Knowledge of software distribution concepts
Knowledge of software distribution package systems, including Microsoft SCCM or Altiris
Knowledge of application packaging software, including Wise and Install Shield is a plus
Able to develop and interpret technical documentation is a must
Knowledge of trends in technology relating to software application delivery
Ability to absorb new ideas and concepts quickly
Very strong customer service orientation

Desktop Technician Resume Examples & Samples

1) 3+ years Hardware break/fix troubleshooting experience (Lenovo laptops, tablets, computers, smart phones, etc.)
2) 3+ years Software troubleshooting experience (Windows 7, Active Directory, Outlook, etc.)
3) 3+ years Excellent customer service and soft skills

Desktop Technician Resume Examples & Samples

4-6 years experience with desktop support (troubleshooting, installation, configuration) of Windows 7 and Office 2010
Experience providing customer service to enterprise level organizations, our client supports approximately 1500 users (looking for someone of similar experience)
Experience with Service Now ticketing system - or equivalent

Senior Desktop Technician Resume Examples & Samples

Serve as project lead on various system upgrades and maintenance
Perform hands-on technical upgrades and deployments
Write scripts that perform system tasks and change configurations
Research new technologies and make recommendations
Develop, document and train others on IT systems and best practice procedures
Analyze business and IT processes, technologies and applications
Maintain software-testing environment for new security patches, Windows updates, etc
Provide daily Level 2 support for various infrastructure / desktop support systems
Administration and oversight for Lotus Notes desktop client, desktop and client policy

Desktop Technician Resume Examples & Samples

Maintains passwords, data integrity and file system security for the desktop environment
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience

Desktop Technician Resume Examples & Samples

Minimum 2 years' experience with Windows OS and computer hardware
Experience working with vendors and computer system manufacturers
Must be able to read and write English and communicate effectively with customers, manufacturers, vendors and staff
Excellent attention to detail is essential
Ability to multitask on devices is a must

MAC & Windows Desktop Technician Resume Examples & Samples

Effective interpersonal skills, articulate in order to interface with client staff
Experience imaging and configuring systems PC/MAC systems
Common Hardware break fix, software installation skills
Basic AD account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)
Supports mobile devices (Android/IOS)

Standard Desktop Technician Resume Examples & Samples

Constantly monitor and prioritize individual work queue to resolve routine and non-routine desktop issues and requests
Resolve technical issues and act as a technical contact for issues that require escalation
Responsible for compliance with applicable company and organizational policies and procedures
Update service tickets and other data repositories (e.g. knowledge bases) as appropriate and in a timely manner
Identify technical and process issues and recommend improvements
Achieve performance and service level agreement targets
Complete tasks as assigned by Dispatchers and as directed by management
Provide support coverage for Abbvie Executive clients
3 - 6 years of desktop support experience
Call tracking experience
SLA compliance, performance target & desktop metrics experience
Executive support experience within AbbVie is strongly preferred

Executive Desktop Technician Resume Examples & Samples

Primarily responsible for supporting Abbvie Executive clients in the AP South
Perform business consulting responsibilities with clients to determine needs and requirements
Comply with the organizational desktop group practices and procedures
Executive support experience within AbbVie is required
Direct and strong AbbVie desktop support processes and SOPs experience

Senior Desktop Technician Resume Examples & Samples

Responsible for handling issues escalated from Desktop Technicians or other IS&T colleagues
Research and analyze IT requests from various departments and locations, research and test various potential solutions and make recommendations
Work as a mentor and point of contact to other team members
Support will be a mix of Windows and OSX devices
Test and distribute security patches to clients; remediate any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
Must be willing to travel locally between multiple CBS supported locations when needed
Must be willing to work overtime as necessary
Must be able to lift and carry 50 lbs of equipment
Undergraduate degree in a computer science related field or equivalent work experience, preferred
Minimum five (5) years IT experience supporting end user systems in a corporate environment
Strong knowledge of current Windows Mac OSX operating systems
Above Average knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)

Desktop Technician Resume Examples & Samples

Identify, diagnose and resolve desktop issues of moderate to high risk and complexity
Occasionally lead and routinely coordinate resolution across Technical Support Services departmental groups where multiple end-user associates have been impacted
Coordinate desktop component and phone moves affecting multiple users
Plan and prepare hardware/software installations and upgrades
Recognize opportunities for system or procedure improvements and make recommendations
Provide technical advice and provide training to others (peers and customers)
Handle activities of moderate to high risk and complexity
Act as a resource or assist others on moderate to difficult technical problems
Manage multiple issues concurrently
May require on-call availability and working during non-business hours. Overtime may be required
Maintain inventory in inventory tracking system
Follows established process and procedures to accomplish tasks
Establishes and maintains effective relationships with internal and external customers
Utilize analytical and communication skills in the development and modification of written procedures, processes and technical knowledgebase
Coordinates efforts of small teams (Including UAT)
Disaster recovery \ Business continuity process administration with minimal definition
3 years of Help desk or Technician experience
3 years of professional I/T experience

Remote Desktop Technician Resume Examples & Samples

Effective queue and ticket management
Escalate incidents to regional resources where necessary
Provide client training on application usage and best practices
Look for service improvement and ticket reduction opportunities
Extensive experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.), and Microsoft desktop applications (MS Office Suite, Outlook, MS Communicator, Lync)
Proven commercial experience supporting PC's, Laptops, servers and networks
Proficient with Microsoft Windows 7, MAC and newer operating system required
Excellent interpersonal, written and verbal communications skills at all levels required
Microsoft certification (MCP or MCSE) a plus

Temporary Desktop Technician Resume Examples & Samples

Responsible for the installation of existing desktop software/hardware and operating systems
Monitor and report on utilization of system resources and advise on matters of capacity planning
Provide first level support for application programmers and DBA's in matters of debugging and tuning system software and hardware products
Responsible for the internal detail analysis and implementation of new software and hardware
Prepare all required documentation for the portion of work assigned as assigned under periodic review
Provide technical assistance and problem resolution to clients for assigned applications. Ability to independently handle simple systems and technical issues without assistance. Off-hour, on-call responsibilities will be required as needed to support BCO's business needs and/or project requirements as assigned under direct guidance
Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review
Conform to Problem Management Policies and Procedures when resolving assigned production support problems as assigned under periodic review
Conform to Change Management Policies and Procedures as assigned under periodic review
Conform to Corporate Security Policies and procedures as assigned under periodic review
Acquire and maintain required business knowledge for the client area as assigned under direct guidance
Produce periodic Status Report as assigned under periodic review

Desktop Technician Resume Examples & Samples

Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
Monitor and maintain buckup systems and files for network servers
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations

Desktop Technician Resume Examples & Samples

Assess the need for and implement performance upgrades to Desktop and Laptop computers, including the installation of hard drives, RAM chips, optical drives, and so on
Develop and maintain an inventory of all monitors, keyboards, hard drives and other components and equipment
On-call availability as needed

Senior Level Desktop Technician Resume Examples & Samples

Exchange/Outlook
Able to provide solid end-user support through a variety of methods including: desk-side, remote support, telephone, and email
Demonstrated expertise with technical integration of client/server applications on the desktop
2 yr. associate degree in an Information Technology field

Desktop Technician Resume Examples & Samples

Constantly monitor individual queue to resolve routine and non-routine desktop issues and requests
Comply with the desktop group practices and procedures
Update ticketing system and other data repositories (e.g. knowledge base) as appropriate in a timely manner
Achieve target ticket volumes and ticket resolution levels & provide onsite IT support during business hours
Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software
Identify and resolve basic data network problems using analytical problem solving methods
Understand system backup and restore processes along with associated tools
Bachelors Degree or equivalent experience

Level Desktop Technician Resume Examples & Samples

Able to work independently - must be self-motivated, and demonstrate initiative
Excellent trouble-shooting and problem-solving ability
Able to integrate and work efficiently in a team environment
2 - 4 years' experience in desktop and direct end-user contact support
2 - 4 years' experience with Windows 7 and Microsoft Office Suite
Good working knowledge of LAN\WAN technology - experience with TCP/IP
Able to multitask and prioritize workload
Capable of working extended hours as required - including off-hours on-call and weekends
2-3 yrs experience troubleshooting Windows OS 7 and 10
Experience with troubleshooting MAC OS and supporting MAC OS
Imaging, configuring, deploying PC's and hardware break fix support
Active Directory adding and deleting users as well as putting them into groups

Cleared Desktop Technician & Systems Administrators Resume Examples & Samples

Assisting in development, testing, implementation, and maintenance of operating system and related software
Installing and maintaining LAN or WAN
Troubleshooting and resolving software, operating system, and networking problems
Responsibilities require an understanding of both network and telecommunications theory and practice

Desktop Technician Resume Examples & Samples

Windows and Mac technical experience required; Linux strongly preferred
Available to work 2nd shift hours
Ability to work in a small, fast-paced environment
Effective handling of multiple critical, client support situations and effectively communicate with senior management
Microsoft Certified, or other technical certification preferred
Associates degree in MIS/Computer Science or equivalent experience preferred
Ability to manage stress appropriately

Desktop Technician Resume Examples & Samples

Ability to command an incident with poise and leadership. This is demonstrated by keeping all participants engaged in the incident via chat or bridge. Maintaining control on the bridge despite the stress or severity of an incident. When questions are asked on the bridge or chat, the analyst should follow up to assure that an answer is provided
At least two years of experience supporting enterprise infrastructure technologies, such as servers, storage, databases, networks, etc
Must have excellent written and oral communication skills. Adjust communication to the audience. At times the analyst will communicate with technical resources with deep domain expertise and other times the analyst may provide updates to senior leadership
Ability to multi-task and work under pressure. Effective delegation skills to escalate to technical resources or reach out to other analyst for assistance
Experience as a Command Center/Incident manager preferred
Service Now Ticketing system
ITIL certification or working knowledge
Comfortable with communicating and presenting at all levels, including senior leadership
Broad understanding of IT Infrastructure
Understanding of Infrastructure support processes

Desktop Technician Resume Examples & Samples

Remote Phone/Call Center Experience
CSOS experience preferred
Active Directory experience a plus
Cicso Call Agent experience preferred
Requires working knowledge of infrastructure technology
Coordinates the fulfillment of detailed service requests and assists in the resolution of advanced problems in high availability environment
Requires working knowledge of: all hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop based security methodologies
Requires troubleshooting capabilities of the operating systems, and OS modifications
May install and configures non-standard and legacy applications
May assist with the resolution of advanced issues
Experience supporting multi-platform environments including the following: Windows 2000/XP Professional, Microsoft Office Professional Suite, Lotus Notes, Microsoft Exchange, Microsoft
Internet Explorer, Visual Basic, Citrix Access Gateway, Symantec AV suite, and Altiris
Good understanding of the following hardware and network topologies/protocols: HP and Dell desktops, laptops, network hubs, Ethernet and TCP/IP protocol
Individual may participate in a rotating primary support role. This includes after hour and weekend support as required
Periodic travel to support business initiatives is required

Senior Desktop Technician Resume Examples & Samples

Serves as the technical lead for all desktop matters at OSI
Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to meet or exceed service levels. This includes security patches, client software, software updates, and new software deployments
Researches, tests and resolves hardware and software issues affecting the enterprise
Performs on-site analysis, diagnosis, and resolution of desktop problems for end-users, recommends and implements corrective solutions, including repairs as needed
Actively monitors ticket queues, take ownership of tickets and enters details regarding problem resolution
Maintains asset inventory of all desktop hardware and software. Maintains accurate records and enforces software licenses compliance
Leads testing and evaluation of client upgrades and patches
Provide tier 1 and 2 support for all technical desktop support issues escalated from the Global IT team or Management
Tests, recommends & deploys hardware and software organization wide
Builds and maintains a test lab including the gold image
Assist with the implementation of Enterprise wide endpoint device solutions to harden and make environment highly available
Work with cross-functional IT team and assist with the implementation of enterprise wide projects, roll-outs, and testing. Coordinate efforts with local and worldwide IT Desktop Support staff to ensure solutions are fully tested and full/site company roll-outs is completed
May conduct training and/or information sessions to educate OSI personnel
Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company's Code of Ethics and Conduct
Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company's values, Code of Ethics and Conduct, and applicable compliance policies
Perform other duties assigned as needed
High School diploma or equivalent. College degree preferred, including 2 year technical associate degree will be considered
Must have MS Windows OS & Microsoft Office suite experience
5-7 years technical experience with common desktop hardware and software
Experience with mobile devices and platforms such as Windows Mobile, IOS and Android highly desirable
Certifications such as MCSE Specialist Windows 7, MCSE Specialist Windows 10, MCSE Desktop Infrastructure and MCSA Office 365 highly preferred
Must have 2 + years’ experience in a large enterprise environment building, maintaining and securing a highly available end point device fleet
Must possess an in depth technical understanding of the interdependencies IT Infrastructure components (Databases, SAN Storage, Systems, Network) have on each other and on end point devices
Must possess a high level understanding of other IT disciplines such as Databases, SAN Storage, Systems, Network and Applications
Ability to configure, deploy and effectively use remote desktop, software distribution and imaging tools such as Heat, SCCM, Landesk, etc. required
An in depth understanding of desktop and mobile operating systems such as Windows (XP, 7, 10), IOS, Android is required
Familiarity with Linux desktop operating systems such as Open Suse preferred
Familiarity with enterprise level security software such as anti- virus and encryption is required
Basic understanding of Microsoft licensing required
Basic understanding of the ITIL framework required
Skilled at reading, writing, and interpreting technical documentation and procedure manuals
Attention to detail and customer service orientation are a must
Ability to translate technical matters into plain English
Travel may be required
See more at: http://jobs.spacelabshealthcare.com/jobsearch/job-details/software-development-engineer/9012/#sthash.3Atu8QNb.dpuf

Desktop Technician Resume Examples & Samples

PC's, laptops
Zebra Printers
RF ID Scanners
Phone systems
Wiring, cable management
Production line PC's (PLC type pc's that run manufacturing equip)

Desktop Technician Resume Examples & Samples

Imaging of machines
Using a ticketing system
Providing desktop support alongside a user
Windows 7 operating systems
Experience troubleshooting Mac computers
Mobile device troubleshooting (email, calendar, configuration)

Remote Desktop Technician Resume Examples & Samples

Work with global peers and technicians to ensure a smooth running of the daily process. Have a good knowledge of all applications that are required for support
Take a proactive approach to client’s requirements and identify recurring problems
Working knowledge of ticketing systems and advantage
Minimum of 1-3 years’ experience on VDI platforms a plus - Windows XP / 7 platform support skills (preferably to MCP level)
5-7+ years of Desktop Support experience within a busy, high volume call environment

Desktop Technician Resume Examples & Samples

Provides 1st & 2nd level support of IT issues and problems
Perform Password resets and assets end users with device configuration
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
Work with vendor where needed to address hardware or software problems or defective products

Associate Desktop Technician Resume Examples & Samples

Responsible for compliance with applicable Corporate and Divisional Policies and procedures
Constantly monitor individual queue to resolve routine desktop issues and requests
Escalate issues to supervisor as appropriate
Obtain and maintain a high level of customer satisfaction
Update remedy and other data repositories as appropriate in a timely manner
Achieve target ticket volumes and ticket resolution levels
Bachelor's Degree or equivalent experience. Industry certifications
Minimum 1-2 years or experience

Desktop Technician Resume Examples & Samples

Troubleshoots general problems under direction of a higher level of support
Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment
Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
May install, test, and repair computer systems on customer site
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns

Desktop Technician Resume Examples & Samples

Smart hands function, performing tasks for remote Network or Server support teams requiring local attention
Image workstations for new deployments
On call support
Travel to sites within Alberta (Red Deer and Calgary) to support client needs or provide vacation coverage
Support, configure, and deploy desktop and laptop systems within various levels of Windows and Macintosh OS
Antivirus support
Configure and troubleshoot hardware including printers, servers, network, and mobile devices
Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level
Support and maintain desktop applications
Create, update, resolve and escalate support requests within a ticketing system (Remedy ITSM is an asset)
Documenting, tracking, and monitoring the problem to ensure a timely resolution
Provide feedback to internal and external support teams
Create and maintain clear documentation on various procedures of support
Communicate within a multi site support team

Desktop Technician Resume Examples & Samples

Demonstrated proficiency in the technologies/products described above
Ability to manage multiple tasks simultaneously
Proven ability to complete projects accurately and on-time
Excellent interpersonal skills, works well with all levels of staff
Comfortable working in a fast paced and dynamic work environment

Senior Desktop Technician Resume Examples & Samples

The person will also troubleshoot problem areas in a timely and accurate fashion
Provide end-user assistance where required
Windows XP, Windows 7, Windows 10 (Mac OS X is an asset)
Knowledge of Computer hardware
Self-starter, ability to work independently
Autonomous

Desktop Technician Resume Examples & Samples

1) Strong Customer Service
2) Win 7/MS Office Troubleshooting
3) Technical Background/CS Aptitude
500 or so users will be remote (i.e. they sit in Georgia, Iowa, Wisconsin, etc.). They will image those employees' hardware locally here and ship to their respective locations. No travel necessary

Senior Level Desktop Technician Resume Examples & Samples

Computer Hardware| work station configuration (installing, upgrading hardware on both MAC and PC's)
Network Connectivity Issues- GPU Render Farms | Rendering experience Installing upgrading
Cinema 4D |3D Rending |Adobe

Desktop Technician Resume Examples & Samples

Experience supporting mobile devices such as iPhones and tablets
Imaging laptops - both Mac and DELL computers running iOS/Win7/Win8/Win10
Troubleshooting issues with cell phones and tablets; Android and Apple
Supporting end users with Wi-Fi issues
Installing applications
Fixing hardware & software issues
Supporting A/V equipment for meetings
Programming desk phones
Any issue that comes to the desk, this team will resolve or find the appropriate party to resolve it

Desktop Technician Resume Examples & Samples

1) 2+ Desktop Build experience (workstations)
2) 2+ Imaging/re-imaging machines
3) 2+ Troubleshooting (Microsoft O/S, break/fix)

Desktop Technician Resume Examples & Samples

Respond to requests for technical assistance via phone or electronically (tickets)
Stay current with system information, changes and updates
Setup new user hardware/ software
Maintain hardware and software inventory
Image workstations using Symantec Ghost
Provide technical assistance for printers and scanners both network and local
Escalate incidents to Network Administrators, Server Administrators or Applications team when appropriate
At least 1 years’ experience supporting Windows 7, 8.1, 10 desktops, laptops, and tablets
Experience troubleshooting hardware issues and replacing hardware on desktops, laptops, and mobile devices
Experience installing software, patches, updates on workstations
Write KB’s both technical and non-technical
Work with vendors onsite and remotely
Experience with MS Office Suite 2007-2016
Ability to effectively work on multiple activities concurrently Ability to plan, organize, and prioritize
PC Refresh Life Cycle Process and deployment
Use remote support tools

Desktop Technician Resume Examples & Samples

Diagnosis and troubleshoot problems with computer systems, including hardware and software, email, network and peripheral equipment
Provide Audio/remote /user visit support as needed
Perform maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment, perform PC OS upgrades
Working with Microsoft Windows OS 7 & 10 (ii) Microsoft Office 10, 13, Office 365,DNS, WINS, DHCP, TCP/IP
Mobile Operating System (Android,...)
Working withTicketing system
Minimum of 3 years of experience providing Audio/remote /user visit support as needed
Minimum of 3 years of experience of performing maintenance and repair of PC-based computers, Apple computers, iPads and peripherals
Minimum of 3 years of experience in installing new hardware including computers, printers, projectors, scanners, and other peripheral equipment; perform PC OS upgrades
Minimum of 3 years of experience in troubleshooting, Microsoft Windows OS 7 & 10 (ii) Microsoft Office 2010, 2013, Office 365, DNS, WINS, DHCP, TCP/IP
Minimum of 3 years of experience in Smart Board end-user support
Minimum of 3 years of experience in ticketing system

Desktop Technician Resume Examples & Samples

Technicians will support internal users within the hospital and provide break/fix desktop support
The candidates will answer all service requests and perform off-site service, adds, moves, and changes
Candidates will work directly with internal customers so communication and customer service skills are very important
Participates in project activities beyond technical tasks, to include collecting data, contributing to designs/decisions, and communicating with customers
Windows Desktop Administration
Customer Interfacing
Associates degree, or equivalent, and a minimum of 2 years of experience in a network environment
Advanced knowledge of PC hardware, peripherals, and core software
Experience with ServiceNow is desired
Basic knowledge of network operating systems, protocols, and administration
Microsoft Certified Professional (MCP), A+ certification (or equivalent) preferred
Good written and verbal communication skills to interact effectively with clients
Must be comfortable operating in a collaborative, shared leadership environment

Desktop Technician Resume Examples & Samples

Diagnose and resolve desktop issues of high risk and complexity
Lead and coordinate resolution across Technology Services departmental groups where multiple end-user associates have been impacted
May be called upon to provide basic service and repairs to PCs, printers and other desktop components
Manage multiple assignments concurrently
Assist with implementation of installations and along with plan and prepare for hardware/software installations and upgrades
Resolves issues of limited complexity from start to finish
Provide technical advice and training to others
Handles activities of moderate risk and complexity or pieces of high risk activities
Act as a resource or assist others on difficult technical problems
Coordinates efforts of small team
Identify high complex issues

Desktop Technician Resume Examples & Samples

2-3 of End User Support Experience (desktops, laptops, tablets, phones, ect.)(Over the phone, Desk Side, and Remote)
2-3 Years supporting Printer/Printer Peripherals
Working with Service Desk specialists, fellow Desktop Support Specialists, Ops team, streams, outside entities, and other business entities to provide exceptional ITS service for staff and members
Assuming primary responsibility for the maintenance on all endpoints (desktops, laptops, tablets, phones, etc.)
Communicating known endpoint problems to ITS staff and establish acceptable workarounds until resolution is obtained
Deploying endpoint management software
Keeping a clean work space and work environment

Level / Desktop Technician Resume Examples & Samples

Serves as a contact and liaison for internal customers & Resolver Groups
Collaborates with off-shore Service Desk to ensure the seamless transfer of information between Resolver Groups and demonstrates teamwork
Knowledge of Windows OS (7&10), office suites (O365), internal ticketing system, and interworking of PC
Understand technical components of the job
Effective time & prioritization management
Knowledgeable on the technology with which they work. Understand workflow and business impact related to application enhancements, and system issues
Troubleshooting I-pad, I-phone, I-pad troubleshooting experience
2-3 yrs experience troubleshooting Windows OS

Desktop Technician Intern Resume Examples & Samples

Researches the root cause of problems, uses advanced diagnostic tools and problem solving techniques for complex issues, and serves as an escalation point for both level 1 and 2 technicians
Configure and install software and hardware systems, desktop operating systems, utilities and language compilers as assigned under direct guidance
Responsible for the installation of desktop computer systems. Assist with the planning, installation and training for computer systems hardware as assigned under direct guidance
Provide technical assistance and problem resolution to clients for assigned applications. Actively pursue new technology knowledge, training and proactive problem resolution as assigned under periodic review
Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful
Other Job duties as assigned

Desktop Technician Resume Examples & Samples

Will provide end users with technical support of company computers, applications, printers, telephones, and other related technologies
Triage and troubleshoot basic issues
Excellent customer support, and ability to work with both various levels within the organization
Basic Active Directory (Adding and Deleting Users) Network ( Adding network drives etc.)

Junior Desktop Technician Resume Examples & Samples

Office Suites 2010
Ticketing system (ITSP / ITSM is an asset)
Dynamic

Desktop Technician Resume Examples & Samples

Applies his/her experience and knowledge in solving problems in accordance with standard procedures; develops appropriate course of action and escalates as appropriate
Solves complex active directory issues as part of a team deploying new end user computing technology
Maintains consistent end user experience across all desktops. This includes clinical and business desktops
Creates, manages and deploys gold images for VMware view VDI users across the enterprise
Packages applications and coordinates testing with application owner teams
Deploys and supports thin client and PC technologies as endpoint technologies

Desktop Technician Resume Examples & Samples

Provide onsite & remote technical support for DMDC & related DoD agencies, in both classified and unclassified environments
Monitor & respond to daily tickets - incidents & requests that cannot be resolved by tier 1 helpdesk
Create, test & distribute software packages to enterprise via CA ITCM Image & deploy workstations, laptops & tablets
Respond to inquiries pertaining to desktop issues, application software and/or hardware, user account security, communications, system policy guidance, laptops, software, printers, document scanners, audio-visual equipment, handheld devises, network service outages/disruptions and enterprise server outages/disruptions
Perform regular inventories of in-house, remote offices and datacenter equipment
Work with the Asset Manager to capture asset data in Configuration Management Database (CMDB)
Participate in long- and short-range technology planning
Create batch & PowerShell scripts to automate tasks/processes
Conduct vulnerability scans using ACAS for DMDCW assets
Maintain DMDCW's VMware virtual environment, create, manage & retire; VMs Assist with occasional server projects Manage backups, VPN support, VTC support, technical writing & research, etc
Must be willing to work extended hours in a fast paced, deadline driven environment
Bachelor's Degree in Computer Information Systems or Computer Science preferred
1 year experience in the following
Active directory, DNS, DHCP
Server administration
VMware experience and/or other virtualization software
Desktop support and general hardware/software support troubleshooting
Printer administration
Mobile device administration
Software distribution/packaging
Microsoft SCCM
Security + certification required; must be gained within six months of employment
Secret SSBI security clearance required
Information Technology Infrastructure Library (ITIL) foundation certificate preferred
Experience in an end user based environment
Working knowledge of SharePoint preferred
Proficient in Microsoft Outlook experience required
Good understanding of Microsoft Office 2010 products
Must have the ability to work in a dynamic environment and interact effectively and professionally with numerous DoD, military/civilian personnel and industry partners; must also possess the ability to work independently on IT projects
Excellent writing, speaking, analytical, project management, organizational and customer service skills
Must possess excellent time management skills and the ability to prioritize work
Ability to develop solutions to problems of moderate scope and complexity
Must possess intermediate knowledge of DoD security processes

Desktop Technician Resume Examples & Samples

Within general guidelines, manages priorities based upon severity, workflow, and time constraints
Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community
Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required
Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s)
Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed
Formulates service support efforts based on customer schedule needs
Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding
Assists with analyzing and defining specifications for user computer/mobile device requirements
Configures and installs new hardware and upgrades to existing user system components
Ensures proper configuration and performance of installed computer/mobile devices
Coordinates installation of computer/mobile devices and peripherals with vendors
Assists with the accuracy and integrity of the asset control process

Desktop Technician Resume Examples & Samples

Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals
Modifies, alters and / or adapts existing procedures to meet changing requirements
Deploys new hardware and/or software to users
Responds to telephone calls, emails and personnel requests for technical support
Provides level 1/2 support for incident tickets
Provides support on Microsoft Office products ,Windows OS, General PC networking
Interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems
Associate’s Degree and 2 years of technical education, or equivalent experience. Preferably Computer Information Systems or related discipline
3 to 5 years of related experience
Ability to lift 25 lbs
Able to work independently and in teams
Ability to work evenings, weekends, and/or holidays, if needed

Senior Desktop Technician Resume Examples & Samples

Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers
Have knowledge of commonly-used concepts, practices, and procedures within the Information Technology field
Rely on instructions and established guidelines to perform the functions of the job
Possesses excellent communication skills including oral and listening skills
Must keep team informed for consistency in responses and produce clear documentation
Must be able to multi-task; remain clearly focused on several tasks at once
Will be able to learn new things; adapt to new procedures
Configure, troubleshoot and repair hardware
Configure and deploy desktop operating systems Configure network connectivity, including mobile computing
Manage desktop systems
Experience with Microsoft System Center Configuration Manager (SCCM)
At least 3 years’ Experience in similar role. Trade Floor Specific: All of the above requirements plus; Candidate will sit in the Trade Area and will be responsible for responding to direct requests for service from the traders
Knowledge of common trader floor applications such as Bloomberg, Eikon, Brass (Valdi) and Factset among many others is desired

Desktop Technician Resume Examples & Samples

1+ years of IT experience in an enterprise level company
1+ years of desktop support and/or help desk support
1+ years of experience with Active Directory, including adding users and applying accesses
A high level of professionalism and the ability to work with all levels of a company (you may be working with an intern during the morning and a high level executive in the afternoon)

Desktop Technician Resume Examples & Samples

Experience with Office 2010
Troubleshooting PCs-understand imaging process
Maintain documentation for user guides
User access set up
Understanding of wireless infrastructure
Support at least 300 users
Please note that as a contract employee of Apex Systems, you are eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay; Training and Development Programs; Corporate Discounts/Perks and our Referral Program

Desktop Technician Resume Examples & Samples

Strong Working Knowledge and Troubleshooting of Windows Operating Systems
Technical Knowledge and Troubleshooting in Networking
Technical Knowledge and Troubleshooting in Printing
Technical Knowledge and Troubleshooting in Applications
Technical Knowledge and Troubleshooting in Hardware for Desktops and Laptops (HP)
Microsoft Certified Professional (Optional)

Desktop Technician Resume Examples & Samples

Support required in different cities (Kingston, Kitchener, Hamilton, Guelph, Ste-Catharines)
Windows 7, Windows 10 (Mac OS X is an asset)
Office Suites 2013, 2016, (Office 365 is an asset)
Ticketing system (Service Now / ITSM is an asset)

Desktop Technician Resume Examples & Samples

Performing installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Responding to incidents within SLA or within a timely manner with appropriate level of urgency, and follow up with customers on all issues
Using the corporate incident management system to record and track all support work
Supporting the team’s abilities and functions through positive customer relations
Mentoring and providing technical guidance to more junior coordinators
You will need to hold a combination of work experience; education and training equivalent to a diploma in a technology related discipline
You will ideally have at least 3 years’ experience in a similar role
High exposure to the ITIL framework, have strong knowledge of company desktop operating systems (Windows 7 and 10)
A solid understanding of Windows software and standard computer hardware
The ability to work independently, plan and prioritise activities while being part of a team environment is essential

Desktop Technician Resume Examples & Samples

1 year of experience imaging and configuring PCs, laptops, or other hardware
1 year of experience with Windows XP, 7
1 year of experience deploying hardware

Desktop Technician Resume Examples & Samples

Provide desktop technical support in a Microsoft Windows environment
Resolve hardware, software and network issues as required
Resolve printer issues as required
Proactively seeks improvements in customer service and system availability/reliability
Assists in the establishment of processes and standards to ensure efficiencies and effectiveness of IT resources
Strong interpersonal and communications working with team members, other departments and external customers on occasion
7x24 on-call rotation for support of production systems. (approx 1 weekend/mo)
Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, resolve network communication problems independently, e-mail administration, , other administrative duties
Manage incoming and outgoing assets. Prepare systems for deployment
Scan existing asset for applications and settings
Use tools to execute PC activity
Escalate quickly when issues arise. Assist other Technicians as needed
Enforces the TCCH network security and installation procedures
Provides technical support to network users and must be able to help nontechnical people understand and use complex equipment and software
Associate’s degree with at least two years of coursework in computer sciences
Minimum 2 years’ experience with PC support, including deployment
Minimum 2 years experience with PC hardware troubleshooting and repair on desktops and laptops
Minimum 1 year experience with direct client interaction. Must have an excellent attitude and customer service skills
Adaptable to change in process or required activities
Quick learner
Professional appearance and behavior, including punctuality
Knowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – i.e. reset user passwords, add/remove workstation, modify AD description)
In addition to technical expertise, you must to excel in verbal and written communication and to have good interpersonal skills

Desktop Technician Resume Examples & Samples

CUSTOMER SERVICE and professional appearance will be the MOST IMPORTANT
BASIC IT skills/knowledge needed.- Familiarity with Basic IT troubleshooting
Basic experience with Printer support and connecting to a network. Basic network knowledge
Label printer knowledge a plus
Ability to communicate clearly with Project Managers, IT Directors, Customers, other Site field service technicians, network staff and others that or involved in the Project
Tech savvy individuals that are looking for an opportunity to get their foot in the door and build their resume
Great time management skills and are reliable
Great communication and are self driven

Desktop Technician Resume Examples & Samples

Intermediate experience Face to Face Desktop PC support using Windows 7 & 10 (REQUIRED), and MS Office Suite 2010 and 2016
Imaging PCs using SCCM
Working in a corporate environment with a ticketing system, prefarably ServiceNow, with critical SLAs
Flexibilty with working hours, punctuality, ability to adhere to process and follow instructions is a must

100

Desktop Technician Resume Examples & Samples

Installs, modifies and makes minor repairs to personal computer hardware and software systems
Installs, and/or assists other service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers and disk drives at users’ work site
Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer
Responds to client inquiries concerning system operations and diagnoses system hardware, software and operator problems
Coordinates activities with Manager, full-time technicians or other Information Technology groups and updates work request tickets
Helps deploy current software using an imaging utility
Instructs users in the basic use of equipment, software and manuals
Recommends or performs minor remedial actions to resolve problems
Replaces defective or inadequate software
Refers major hardware problems to service personnel for resolution
Other duties as assigned as a job duty
Experience with supporting personal computers with both hardware and software
Experience with Windows XP through current (Windows 10) Windows based operating systems
Must be very customer oriented
Experience installing and configuring the standard Microsoft Office Suite (Word, Excel, PowerPoint, Access, Microsoft Outlook, etc.)
Ability to work closely with a user community consisting of administrators, faculty, staff and students
Good communication (written and verbal) and documentation skills
Must be a team-oriented person and be able to work closely with team members
Must have good work ethics
Network support knowledge
Experience with desktop management systems such as Microsoft SCCM and imaging solutions
Experience in a Higher Education Environment
Microsoft Exchange/Outlook
Browser and anti-virus support

101

Senior Desktop Technician Resume Examples & Samples

Respond to queries either in person or over email
Ask questions and/or run diagnostics to determine nature of issues
Install computer peripherals for users
Ability to lift up to 50lbs of machinery

102

Desktop Technician Resume Examples & Samples

Strong PC/Desktop Support troubleshooting, knowledge of networking and telecom devices. Attention to detail is very important
Hardware repair as required for fleet of laptop computers (ex. replace screens, keyboards, etc.)
Motivated self-starter, demonstrate excellent customer service skills that includes above average communication ability for customer base and internal team collaboration. Experience managing caseloads utilizing Helpdesk ticketing systems
Provide remote support (Bomgar) as required, troubleshoot VPN, RSA and other remote connection issues. Basic support for mobile devices (phones and tablets)
Installation of hardware and software, new user equipment setup and configuration with applicable end user training
Software/hardware diagnostics, maintenance, and repairs as required. PC’s are primarily Dell laptops (Require enrollment in Dell TechDirect program)
Experience supporting MS Windows 7 & 10 devices (32bit and 64bit) within MS Active Directory environment. Common applications include: MS Office 2010/2016, Lync/Skype for Business, Outlook 2010/2016/O365, SharePoint
Microsoft SCCM for client software and operating system deployment and USMT. Support for multi-language interfaces (English/Japanese)
Experience with Microsoft Bitlocker, Windows Defender/Endpoint Protection Manager, Malwarebytes
Minimum of 2 – 4 years supporting mid to large enterprise system managed environments, primarily with Microsoft technology
Associates degree in a relevant field and a minimum of 2 years of relevant experience. Four years of additional work experience may be substituted for degree
Knowledge of local and wide area networks including LAN/WAN protocols and LAN/WAN management
Japanese language skills preferred, but not required

103

Desktop Technician Resume Examples & Samples

1) Desktop Support for over 1000 end users at their headquarters in Denver. Various software and hardware trouble-shooting
2) Familiarity with SCCM and using it as a deployment tool
3) Experience adding, deleting, etc. users within Active Directory/Outlook

104

Windows Desktop Technician Resume Examples & Samples

Upgrade the current desktop fleet to Windows 10
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Assists in the setup and operation of audio visual hardware as required by end user
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Escalates incidents and questions to appropriate support groups
May assist in administration and maintenance of technology infrastructure components
May assist in installation, maintenance, troubleshooting and repair of office telephony system
Maintains accurate hardware and software records for corporate assets
Supports team’s abilities and functions through positive customer relations

105

Desktop Technician SEC CE & Active Secret Clearance Required Resume Examples & Samples

Must have a demonstrated track record of excellent Information Technology customer service skills, troubleshooting skills, and client resolution skills in a Windows PC environment
Must have a demonstrated ability to perform network and client diagnostic/maintenance tasks
Must be willing to work weekends/holidays on the assigned days/mids shift rotations
Must have a minimum Final Secret clearance, be able to retain it
Experience with NORAD-NORTHCOM command and control applications and hardware is a significant plus
Have demonstrated experience and capability with interfacing with the Air Force Customer at very high levels as well as interfaced with multiple DoD Agencies
Associates degree & 5 years (Bachelor degree & 3 years) of directly related technical experience

106

Desktop Technician Resume Examples & Samples

Lead projects for Desktop Support as needed
A minimum of 1 year of desktop support in an enterprise level environment, via phone, chat, in-person and remote using a ticketing system
A general understanding of network protocols such as TCP/IP in a LAN or WAN environment
Microsoft Certification desired or technical school equivalent preferred

107

Desktop Technician Resume Examples & Samples

Experience with imaging computer and migrating client data
Extensive knowledge of installing, troubleshooting and supporting Macintosh Operating Systems and desktop applications
Experiences supporting Microsoft Windows and Linux Operating systems and applications
Working knowledge of an Active Directory domain environment
Experience with security and anti-virus products for PC's
Ability to multitask, balance workloads and take direction from multiple project leaders
Proficient levels of oral, listening and written communication skills
The ability to think critically while solving problems
Adaptability and attention to detail
Valuing Diversity
The ability to be work independently and self-manage tasks and responsibilities
Ability to safely lift 70 pounds on a recurring basis
Minimum 3 years of experience supporting desktops, laptops and peripheral equipment
MDM solution experience
Apple, CompTIA or Linux certifications

108

Senior Level Desktop Technician Resume Examples & Samples

Respond to IT Support ticket requests, resolve/escalate issues, update ticketing
Build/Image laptops and desk setups as needed
Standard desktop maintenance including break/fix support
Support OS Windows 7, 10
Troubleshoot proprietary applications
Install and configure software as needed
Audio visual support
Basic asset management for supported devices
Remote support utilizing Cisco AnyConnect
VPN client support

109

Desktop Technician Resume Examples & Samples

3+ years experience with managing incoming calls, ticketing system ques (Web Help Desk), and electronic requests for service for internal staff working locally and remotely in home office
3+ years experience with help desk support in a Windows/ Intel environment (Dell or Lenovo certification is a plus) Candidate must be experienced supporting Intel based desktop and laptop hardware
Experience with supporting and trouble shooting various MS applications such as Office 365 and Windows 10
Experience with 1st level support of Active Directory such as adding and deleting users and changing admin policies
Following established procedures to independently manage incoming phone calls, ticketing system queues, and electronic requests for service for internal staff working locally and remotely in home offices
Perform first point of contact and second tier desk side support for incidents management globally; route out-of-job scope requests to other IT groups when necessary
Escalate incidents and requests as required to ensure quality service within established service targets
Ensure that all interactions are documented via the electronic case management software with clear technical descriptions of incidents / requests, work done to resolve and indicating all client interactions
Support remote users via phone and remote management software
Support and manage desktops, laptops, telephones, and PDA devices and shared resources such as printers, shared workstations, conference rooms including video conferencing, and projectors
Build, configure, maintain and manage new or repurposed PC systems for new employees
Maintain existing PC systems, and repair as needed
Read and thoroughly understand the companies policies. Attain a clear understanding of the additional security and privacy requirements of working in a regulated environment
Coordinate with various IT groups in resolving incidents and fulfilling requests based on established guidelines
Manage user accounts in Active Directory and other systems as required according to established policies and procedures
Manage user security groups in Active Directory for Folder Permissions, quotas and storage management
Back-up tape rotation assistance and remediate fail jobs, escalate to off-site vendor as necessary
Generate customer facing and departmental documents
Ability to perform move/add/changes in network closet and for voice-over-IP systems
Become a subject matter expert in 3 or more technologies, systems or applications; for example, one might become a power user in MS Office in order to assist in the writing of knowledge base documents for end users
Recommend and develop procedures and standards to improve the quality and delivery of service to customers
Serve as a referral point for more complex technical issues
Assist in the definition requirements and research for new desktop computing solutions
Participate in after-hours on-call support rotation as required
Assist with or lead Information Systems projects as required
Minimal supervision required

110

Desktop Technician Resume Examples & Samples

5+ years of Desktop Support experience in a Health careenvironment[break/fix and LAN/WANconnectivity]
Experience troubleshooting any of the following: GE PACS or Cerner or PowerScribe for Dictation
Understanding of PACs work flow at a basic level (former Rad Techs)
Primary responsibility for systems related to PACS and Radiology Scheduling. Additionally responsible for the installation, testing, training and maintenance of Radiology Systems including ImageFreeway, eFilm, MimVista, and KinetDx
Provides backup support for additional radiology systems as needed. Includes Dictaphone, STAR Radiology
Assists with overall systems, downtime, network, space, and integration planning for Scheduling, PACS, film library functions, and all other Radiology systems. Supports upgrades on these systems
Plans, manages, and implements projects to improve Radiology operations
Works closely with the radiologists to keep them informed on system issues and status. Provide timely response to radiologist support requests and communicates issues in a timely manner to Radiology management
Provides timely support and response to Radiology staff for systems support requests
Assists as a liaison to physician practices to support special projects as needed
Assists, re prioritizes and makes self available to provide support during systems downtime. Follows systems downtime and recovery policies
Maintains confidentiality on all systems; completes system security updates as required and enforces HIPAA compliance
Provides on-call support for radiology systems 365 days per year in rotation with other Radiology systems resources
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Manager

111

IT Desktop Technician Resume Examples & Samples

Complete all assigned tasks with some supervision
Assist with projects as assigned
Maintain, configure and support interpreting center work stations
Administer server applications as assigned
Provide technical assistance to interpreters and corporate staff
Escalate problems to IT, QA, and Engineering for problem determination and resolution
Resolve tickets within defined service levels
Demonstrated experience and proficency with desktop operating systems
Some experience with server operating systems
Strong understanding of desktop hardware and software
General understanding of TCP/IP based network configuration
Ability to communicate well with non-technical end users
Must be able to keep customers informed of progress on projects and service requests
Able to work in a team-oriented, collaborative environment
Strong troubleshooting and problem-solving skills
Ability to effectively prioritize tasks
Must be customer-service focused
Microsoft desktop or other applicable certification preferred

112

Desktop Technician Resume Examples & Samples

Experience troubleshooting Windows 7/10 OS
Ability to provide great customer service and be able to properly document
Provide Windows 7 & 10 support
Open & close tickets using a home grown system
Reset passwords using Active Directory
Provide Dell & HP Printer support- setting up printers, paper jams etc
Image new computers

113

Desktop Technician Resume Examples & Samples

Proven ability to identify, analyze and innovatively solve problems
Ability to work independently with little or no supervision
Professional in oral and written communication and behavior

114

Windows Desktop Technician Resume Examples & Samples

Minimum Education: Associates Degree
Minimum Experience 2 years
Equivalent Experience: High School Diploma or Technical School and 2 years’ experience
Prepare required documentation and ensure quality control, responsible for installing, configuring and testing data communications equipment and services. Represent the initial customer points of contact for trouble ticket reporting, system and network troubleshooting, interface with customers via telephone and/or email in pursuit of problem resolution and deployment schedule. Works as part of a project team at the direction of onsite Manager to image and deploy laptops. Coordinate deployment schedule with the Helpdesk and schedule customer visits to replace laptops with approximately 2000 government customers
Deployment is estimated to commence no earlier than June 2017
Location of duty is in NW. Washington, DC 20580

115

Desktop Technician Resume Examples & Samples

2 years of experience in desktop support
Experienced with Lenovo, Windows, and Microsoft
Experienced with hospital or AllScripts highly preferred
Must have excellent customer service and communication
A+ or Network+ certification highly preferred

116

Desktop Technician Resume Examples & Samples

Experienced installing new computers and removing and disposing of legacy equipment
Experienced with Lenovo is highly preferred
Must be ale to work effectively and communicate professionally with staff

117

Desktop Technician Resume Examples & Samples

3+ years of Desktop Support experience in a Health care environment[break/fix and LAN/WAN connectivity]
This candidate will be supporting all tickets within ServiceNow. This person will also be supporting large projects and working with the vendors/network team to support overall infrastructure of all locations
Provides backup support for radiology systems as needed. Includes Dictaphone, STAR Radiology
Assists with overall systems, downtime, network, space, and integration planning, PACS, film library functions, and all other Radiology systems (Supports upgrades on these system)
Work closely with the radiologists to keep them informed on system issues and status
Maintain confidentiality on all systems; completes system security updates as required and enforces HIPAA compliance

118

Desktop Technician Resume Examples & Samples

Troubleshooting of problem areas in a timely and accurate fashion
End-user assistance where required
Management of obsolete equipment
Ticketing system (ITSM is an asset)

119

Desktop Technician Resume Examples & Samples

Provide first level help desk support and resolution for all users regarding computer hardware, software and password related problems. Involve other IT resources and vendors in problem analysis and resolution. Escalate issues as appropriate and in accordance with service level protocols
Provide 24/7/365 first level help desk support for the entire health system containing 7,500+ users, 5,000+ workstations, 1,200+ printers and 500+ unique applications
7,200+ monthly average help desk calls received
67% first level call resolution
Communicate effectively by relaying information appropriately over telephone, pagers, and by all other communication methods
Utilize a wide variety of documentation; policies and procedures, checklists, forums, knowledge bases, manuals, etc. to perform the duties and responsibilities of the job and make suggestions for improvements to documentation
Participate in projects as a representative for the Help Desk and provide knowledge transfer and training to co-workers. Assist with the support of the new system
High School diploma or equivalent. Minimum Associates degree desirable
2-5 years direct work experience or 1-3 years direct work experience and a degree in Computer Science, Information Technology or related field
Familiar with and use of desktops, operating systems, business suites, peripheral equipment and system platforms in order to provide first level help desk support to all users. Preferably with Microsoft systems, products and services
Written and verbal communication skills at a level to communicate clearly
General computer skills in order to operate equipment and help users to operate their equipment
Customer service skills in order to provide first level support to the user community
Ability to recognize and report competing priorities
Ability to work off hours or shifts as required for 24/7/365 support

120

Service Desk / Desktop Technician Resume Examples & Samples

Extensive knowledge of installing, troubleshooting and supporting Microsoft Windows and Macintosh Operating Systems and desktop applications
Basic networking concepts
Experience supporting Exchange 2013 (server) and Microsoft Outlook (client)
Experience with security and anti-virus products for Macs and PC's
Experience with full disk encryption products for Macs and PC's
Reliably provides excellent customer service
Ability to multi-task, balance workloads and take direction from multiple project leaders
Professionalism, teamwork and interpersonal skills
Minimum 5 years of experience supporting desktops, laptops and peripheral equipment
The ability to work independently, prioritizing tasks and responsibilities
Linux desktop support experience
Windows Server support in an enterprise environment
CompTIA, Macintosh or Microsoft certifications

121

Senior Associate Desktop Technician Resume Examples & Samples

Understanding of Active Directory, user authentication and authorization, identify and access management
Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause
Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
Ability and experience to work with Desktop deployment management systems such as SCCM or LANDesk . Ability to train others how to use such tools
Ability to script with PowerShell. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory
SCCM or LANDesk Experience Required
Advanced understanding of Content Distribution and Management, Maintenance Windows, Queries, Application Deployment, Packaging Deployment, Operating Systems Deployment, Lite touch or Zero touch Operating System Deployment, Microsoft Software Updates, and 3rd-Party Integrations
Full knowledge of the Operating System Deployment process from design to deployment and the support tools and technology involved (SCCM, MDT, WDS, PXE, Bootable Media, Task Sequences, MSI and MST files, etc .)
STRONG OS, AD and Application troubleshooting abilities
Experience with top level support (no escalation beyond)
STRONG experience in the following tools: MDT, APP-V, InstallShield, Software Repackagers, MSI Tables
Ability to fully script repeatable tasks, Operating System Deployment, Application Installs and configuration changes
Experience in Windows XP/7/8/10 from an Administrator perspective (not desktop support.) Security hardening standards and implementation
VB and/or PowerShell scripting experience in a production environment
STRONG shell experience in windows (command shell, vbscript, PowerShell
GPO – Desktop experience
Understanding of window images for virtual and physical systems – OSD/OVF/WIM
Design, implement, and maintain standard architecture for endpoints utilizing virtualized desktop systems
Design, implement, and maintain standard desktop , laptop, tablet, or other endpoint systems and devices

122

Desktop Technician Resume Examples & Samples

Network+ preferred but not required
3-5 years hands-on and working knowledge of all areas listed below
Desktop, laptop, and printer support
Excellent written and oral communications skills for both technical and non-technical audiences
Team player, self-starter with confidence to self-manage and prioritize work
Able to listen, analyze, and organize thoughts and facts to solve problems in a real-time environment

123

Desktop Technician Resume Examples & Samples

Provide support for all end user computing services including desktops, laptops, mobile devices, printers, peripherals, audio visual equipment and associated software
Respond to and resolve incidents and service requests for workstation services
Document work logs and resolution of tickets in our ServiceNow system to ensure that the information is available to the rest of the Workstation Services team and the Service Desk
Understands and has a working knowledge of the broad range of information technology
Services and specifically direct experience with Workstation Services technologies is required
Demonstrated ability to function effectively in a team environment
Strong planning and organizing skills with proven ability to effectively prioritize a high volume of requests on a daily basis
A Degree in Computer Science/related technical discipline or equivalent working experience
Minimum of 2 years direct hands on experience (individuals with less direct experience may be considered for a lower level role
Microsoft Certified Solutions Associate (MCSA) and/or Microsoft Office Specialist (MOS) Expert certification or similar relevant experience would be considered an asset
Direct experience with Windows 7 and 10, Microsoft productivity tools (e.g.Exchange, Office, Sharepoint) and iOS; Intune (MDM), RSA, Adobe apps, Remedy, ServiceNow and SCCM) would be an considered an asset
Knowledge of IT Service Management or ITIL principles would be considered an asset
This position requires candidates to
Successfully complete a security clearance/criminal record check

124

Desktop Technician Resume Examples & Samples

Serve as first point of contact for end-users seeking technical assistance over the phone, email, or the IT Service Management ticket system
Perform remote troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solution based on the issue and details provided by the user
Guide end-user through the problem-solving process and educate when necessary
Prioritize tickets and escalate unresolved issues to the next level of support personnel when necessary
Provide accurate information on IT standards, processes, services, or products
Document issues, actions taken, and problem resolution in the ticket system
Update end-user with status and information of open tickets
Identify and suggest potential procedural improvements
On-call availability on a rotating schedule
Periodically drive to remote sites when necessary
Knowledge of basic computer hardware, including desktops, laptops, printers, scanners, and cell phones
Ability to diagnose and resolve basic technical issues
Ability to quickly build rapport with end-users, while listening and asking appropriate questions
Must be dependable with a stable work history
Excellent customer service, interpersonal, and communication skills
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary
Ability to work a flexible schedule, including evenings, weekends and/or holidays
Ability to be a positive representative of the Company both internally and externally
Ability to work with respect and cooperation at all times with fellow employees and customers
Must be committed to working safely at all times
Bachelors degree in Information Technology and/or a minimum of 3 years of equivalent work experience is required
3+ years’ experience with Windows 7 and Office 2010 or higher is required
Experience with Active Directory, Microsoft Exchange, and Windows 10 is a plus
The employee must occasionally position, transport and/or move up to 50 or more pounds, such as computers and peripherals
While performing the duties of this Job, the employee is regularly required to

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