Desktop Analyst Resume Samples
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Desktop Analyst Resume Samples
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SH
S Haag
Sidney
Haag
643 Deonte Springs
Dallas
TX
+1 (555) 555 1824
643 Deonte Springs
Dallas
TX
Phone
p
+1 (555) 555 1824
Experience
Experience
Chicago, IL
Desktop Analyst
Chicago, IL
Bartoletti Inc
Chicago, IL
Desktop Analyst
- Responsible for providing day to day equipment management and support as well as provide astute and professional end user support
- Assist in prep work for deploying work stations
- Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
- Perform daily network maintenance including network tape backups and monitoring
- Respond to requests for assistance at user workstation as well as providing phone and remote desktop support to remote offices/users
- Assists Network Supervisor as directed to support corporate wireless network
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Houston, TX
IT Desktop Analyst
Houston, TX
Cremin, Wolf and Ritchie
Houston, TX
IT Desktop Analyst
- Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process
- Provide project management of implementations defining the project, creating a project plan, develop project description, major milestones and timelines
- Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature
- Provide improvement, and maintenance of IT Support services, processes and procedures
- Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies
- Updates and closes call records for work performed
- Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents
present
Houston, TX
Lead Desktop Analyst
Houston, TX
Reynolds, Hamill and Kreiger
present
Houston, TX
Lead Desktop Analyst
present
- Works with Catholic Health Service employees to collect information pertaining to requests / problems. Receives tickets from HEAT. Performs analysis of user requests / problems to resolve issues. Documents all troubleshooting efforts on problem tickets. Contributes to team knowledge base
- Analyst will be logged into HEAT and pick up/work on tickets as they are assigned
- Conducts himself/herself in conformity with all Compliance Assurance Standards and Maintains a supportive attitude toward the mission and goals of Catholic Health Services
- Maintains competency by participating in continuing education and seminars specific to job responsibilities within CHS IT. Attends scheduled training and completes self-study courses. Acts as a technical resource to newer advocates. Assists in training newer advocates
- Perform Quality Assurance assessments of equipment deployed by onsite staff
- Provide guidance and direction to onsite staff to ensure that tickets are handled in accordance with CHS Service Level Metrics. Delegates assignments as necessary
- Ensures onsite staff adhere to CHS and Desktop Policy & Procedure
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Harvard University
Bachelor’s Degree in Computer Science
Skills
Skills
- Excellent communication skills and ability to maintain a friendly, professional relationship with clients
- Excellent knowledge of Microsoft Exchange email clients and email systems
- Strong working knowledge of industry standards and practices
- Excellent knowledge of current Windows Operating Systems
- Excellent knowledge of MS Office
- Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
- Ability to work well under pressure and make decisions quickly
- Excellent PC Hardware knowledge and skills
- Adept at learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise
- Ability to work alternate work schedules and remote availability for emergent issues
15 Desktop Analyst resume templates
Read our complete resume writing guides
1
Desktop Analyst, RBC Global Asset Management Resume Examples & Samples
- 1) First point of contact for all internal client technical workstation, systems or server issues
- 2) Troubleshooting of technology issues, including PC hardware and peripherals, build/rebuild of desktops
- 3) Call logging into incident tracking system
- 4) Ensuring that client queries are handled in a timely manner, with escalation to 2nd level support as required
- A degree in information technology or computer science plus one year related experience; or an equivalent combination of education, experience and training
- Proficient with Windows XP Professional, Windows 7, Office 2000/2003/2007/2010, Active Directory, Exchange
- Strong team building, problem solving and initiative
- Proven Management of third-party vendors
- Good planning, time management, documentation skills
- Good knowledge of overall hardware and software security best practice
- Ability to work independently with minimal supervision, as well as part of a closely knit team
2
Senior Tier Desktop Analyst Resume Examples & Samples
- Performs management / governance through the respective processes (ie. ITIL)
- Ensures that Key Performance Indicator metrics meets or exceeds requirements
- Monitors, identifies, analyses and trends following the respective processes
- Leads and/or facilitates required status, process, post implementation reviews and documentation review meetings
- Facilitates meetings with our business and/or technical partners for status updates
- Provides on-going communication to Project Implementation Team as required
- Prepares and provides required reports and/or graphs for tracking and trending
- Prepares and provides measurement reports to management and/or executives
- Drives the efficiency and effectiveness of the management process - policies, processes, controls - and recommends improvements
- Provides a review and auditing function for continuous improvement of the process
- Analyzes the process to identify bottlenecks as well as opportunities for improvement through compiling data against established process Key Performance Indicators (KPI)
- Provides hands-on coaching to process team members
- Productivity Application Support: Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe FlashPlayer, and internally developed applications. Ability to interact with VIPs is essential
- Familiarity with performance, network capture tools, i.e. Netmon, OpNET & Atternity & management agents , i.e McAfee ePO, Bit9
- Act as Tier 3 delegate lead when called upon by Tier 3 Client Support Manager provide Sr. Management updates and awareness on any escalations
- 5-10 years’ experience supporting Windows PCs preferably at level 3 or higher, preferably in a demanding, large networked global financial enterprise environment with at least 1000 PCs. We are not looking for help desk agent or desk side support people who deal solely with individual desktop issues. Instead, we need an infrastructure person who can deduce patterns from individual incidents and engage engineering for solutions to ensure these incidents do not reoccur in our enterprise environment
- Proficiency in scripting experience be beneficial, PowerShell or VBScript preferred
- For the Productivity Application Support team - Strong knowledge and proficiency in providing support of productivity applications: Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe FlashPlayer, HTML5
- Diverse troubleshooting skills
- Strong understanding of Active Directory (GPO, OU, Groups)
- Network issues (HTTP,DNS, DHCP protocols, TCP/IP stack with known ports and basic commands)
- Troubleshooting remotely (psexec, WMI, RPC)
- Proficiency in creating documentation support personnel
- Able to work and communicate effectively with clients for troubleshooting and explaining technical issues
- Remote Network Connectivity (VPN) with Juniper
- Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SCOM), Windows enterprise technologies, DFS, Active Directory
- Exposure to Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix
- Presentation Server / XenApp Technology, Microsoft HyperVisor
- Windows Installer (.MSI) and SMS Installer
- Proficiency in SQL skills
3
Desktop Analyst Resume Examples & Samples
- Prioritize workflow on a daily, weekly and monthly basis
- Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues
- Facilitates the change management resolution process both internally and with customers
- Maintain a current knowledge of advancements in Information Technology
- PC and/or compatible computer with printer
- IPads – basic configuration, software installation and wireless network setup/connectivity
- Desktop and Laptop PCs; Network and Local Printers
- Various office equipment: FAX, Copier, and Phone System (Multi-Line Telephone and Voicemail)
- Various peripheral computer equipment, i.e. modems, ZIP drives, scanners, etc
- SOFTWARE KNOWLEDGE AND SKILLS
- General knowledge of the following software: MS Office; MS Access, preferred
- All Microsoft Windows workstation Operating Systems
- Veritas – BackupExec
- Remote Administration (PCAnywhere, Remote Administrator)
- Other software programs may be required, as needed
4
Desktop Analyst Resume Examples & Samples
- Secondary education in computer science or the equivalent or 1 year of experience a desktop support or analyst role
- Strong working knowledge of industry standards and practices
- Ability to clearly communicate technical information in layman's terms
- Ability to work alternate work schedules and remote availability for emergent issues
- Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls
- Ability to coordinate real time activities and priorities
- Ability to self teach and utilize various resources to find real time solutions
5
Desktop Analyst Resume Examples & Samples
- Must show initiative in completing work with limited supervision
- Will participate in department related activities and meetings
- Must be able to manage priorities and workload appropriately
- Ability to handle ambiguity in assigned work
- Proven ability to work across teams in high stress situations
6
IT Desktop Analyst Intern Resume Examples & Samples
- Respond to all user inquiries and reported incidents following established Incident Management processes
- Troubleshoot computer/application problems, resolve problems whenever possible, and escalate to appropriate team when needed
- Ownership of priority incidents by escalating to management, communicating status to business, tracking resolution process, and following up with users upon resolution
- Complete all required process documentation
- Junior status with Management Information Systems (MIS) or Information Technology
- Experience with network/system administration while in college
- Hardware/Software upgrades
- Experience working with IT service Management tool
7
Desktop Analyst Resume Examples & Samples
- Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
- Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
- Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, switches, print servers, etc
- Support implementation and ongoing support of VoIP telephony solution
- Perform daily network maintenance including network tape backups and monitoring
- Implement continuous improvement methodology through the use of IT systems or procedure
- Maintain inventory of system assets
- Ensure compliance with corporate standards and security policies
- Additional responsibilities will include: printer maintenance, end user documentation and training, computer moves and deployments, and additional duties as assigned
- Superior customer service focus as well as strong written and verbal communication skills
- 4+ years experience supporting users on Macintosh OS 10.4 and higher; Strong Mac skills preferred
- 3+ years experience supporting users on Microsoft Windows Vista/7/8/8.1 environment
- Prior experience in an animation studio environment strongly preferred
- Experience in VOIP telephony
- Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator, Acrobat/Distiller, and Quark Xpress
- Familiarity with Toon Boom a plus
- Familiarity with Final Cut Pro a plus
- Experience with 3-D software such as Maya a plus
- Basic networking, LAN / WAN skills
- Problem solving/decision making skills including conflict and first call resolution
- Ability to lift 35-60 lbs, primarily computer equipment from floor to desk
- 3-5 years experience in desktop support
- Undergraduate degree in Information Technology/Management or related field or equivalent experience
8
Desktop Analyst Resume Examples & Samples
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
- Work with hardware and software vendors on an as needed basis to debug third party tools or arrange for hardware repair
- Routinely augment documentation to be used internally and by the Rodale Helpdesk regarding procedures, standards, best practices configurations, settings, installation sequences, etc
- Bachelors Degree in Computer Science, MIS, or equivalent experience
- Must be able to interact affectively and professionally with the company’s top level executives while maintaining composure and productivity
- Must be energetic, innovative and able to communicate clearly, both verbally and in writing, with all levels of staff and management
9
Senior Desktop Analyst Resume Examples & Samples
- Administering Team specific systems such as Active Directory, Exchange, SCCM, ILM, McAfee EPO, Casper, and troubleshooting to resolve complex 2nd and 3rd Level PC/peripheral related issues revolving around both hardware and software
- Packaging and deployment of Windows and Mac software applications, patches and updates to large enterprise utilizing SCCM and Admin Studio for Windows, and Casper for Macs. Utilize Group Policy Objects to manage Windows client configurations
- Development and management of Windows and Mac OS images and deployment procedures for the home office environment
- Mentoring, training, and support for Desktop Analysts. Resolving Incidents and Work Orders in Remedy. Technical lead on departmental projects and technology initiatives. J
10
Desktop Analyst Resume Examples & Samples
- An Associate’s or Bachelor’s degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field
- Experience with emphasis in desktop operations and design preferred
- Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures
- Customer service orientation and strong verbal and written communication skills
- Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems
- Knowledge of endpoint and security management systems (Altiris, SEP)
- Experience with desktop imaging and configuration of PC and Apple computers
- Experience supporting printers and scanners
- Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom)
- Strong organization, prioritization, self-motivation, and problem resolution skills
- Works effectively as a member of a team, and the ability to interact successfully with academic as well as business and regulatory personnel
- Manages self while still keeping manager informed of all progress
- Ability to rely on experience and judgment to set and accomplish goals
- Analyze problems and recommend solutions
- Ability to clearly articulate situations and opportunities to IT Management, in both spoken and written form, that are believed to be beneficial to the overall Desktop process and procedural flows
- Adept at learning new strategies, acquiring new skills, gaining knowledge and willingness to develop professional expertise
- Ability to lift monitors, desktops towers, printers, and incoming boxes of computers and assorted technology
11
Desktop Analyst Resume Examples & Samples
- Associate's degree in Computer Science, Information Technology, or related field
- One year of IT support experience for end users using Windows PC hardware and software
- Consideration will be given to an equivalent combination of related education and required work experience
- Excellent written and verbal communication with all levels of end users; ability to communicate technical concepts to staff members with differing degrees of computer literacy
- Strong interpersonal and customer service skills
- A valid driver's license is necessary for employment in this position
12
Desktop Analyst Resume Examples & Samples
- Candidate must be detail oriented and self-motivating (a strong work ethic)
- Wireless network – basic troubleshooting
- Strong Microsoft Office Skills (Outlook, PowerPoint, Word, and Excel)
- Working knowledge of all Microsoft Windows workstation Operating Systems
- Remote Administration
- Successful completion of a background security check and drug screening
- Must be available to be on-call during rotating weekends
13
Desktop Analyst Internship Resume Examples & Samples
- Communication; both written and spoken
- Gain a deep interworking knowledge of the desktop engineering, operations, and service delivery desktop areas
- Ability to support a Windows 7 environment
- To qualify for internship, applicants must be currently enrolled full-time at a college or university pursuing a specific degree program. Internships are not available for students who have completed their college education or who will graduate prior to the conclusion of the internship
- Strong written & verbal communications communication skills
- Reliable, dependable
- Working knowledge of Microsoft Word, PowerPoint, Excel
14
Desktop Analyst Resume Examples & Samples
- Provide primary pager support for issues pertaining to network, fileserver, desktop/laptop, printer, peripheral, and/or other user problems and when necessary, coordinate with other DHTS groups for a resolution
- Participate in proactive device management and have strong communication skills, paying constant attention to customer needs
- Ability to work independently under specific standards
- Build, install, configure, maintain, and troubleshoot Windows/Mac based desktop/laptop computers, printers, and other peripherals (such as Smartphones and tablet devices)
- Install, configure, maintain, and troubleshoot software applications
- Maintain user account, group, and network security practices
- Ensure proper operation of all server-based services
- Support workstation automation efforts via configuration management tools
- Maintain accurate documentation and inventory of all deployed hardware and software, as well as procedures regarding end user device support and operations
- Provide VoIP secondary technical support and provide customer training and orientation for use of the technology
- Perform customer training on all necessary applications and hardware, review and enforce security policies
- Work with other group members as a team for all of the above
- Participate in the group's 24x7 on call rotation
- Windows/Macintosh file sharing and application support
- Ancillary AV support to supported conference rooms
- Serve as a point contact to interact with application/equipment vendors
- Provide support for remote access and international travel
- Excellent computer support skills, including current Windows and Mac OS X client experience and a good understanding of workstation and file server operations, maintenance, and repair
- Local area networks and communication fundamentals, including Microsoft Active Directory, Citrix presentation environment, database basic troubleshooting, not limited to server based connectivity issues
- Understanding and basic knowledge of workstation remote management and software distribution
- Excellent team skills, strong customer service focus, and positive personal behavior characteristics
- Bachelor's degree in computer science, mathematics, or related field, or equivalent coursework, technical training, or experience
- Excellent oral and written communication skills with a customer service focus
15
IT Desktop Analyst Resume Examples & Samples
- Implement IT EUS working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel
- Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process
- Provide project management of implementations defining the project, creating a project plan, develop project description, major milestones and timelines
- Provide improvement, and maintenance of IT Support services, processes and procedures
- Follow standard ITSM/ITIL processes and procedures
- Ensure there is priority and focus on support for the VIP and Executives in the company
- Actively participate and be available for IT related escalations as required
- Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (Windows 7, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, etc..), and applications (Rackspace, BOX, Google Apps, etc..)
- Assist users in the operations of IT EUS hardware, software, applications and services
- Maintain asset information and management of owners end user devices
- Bachelor's degree in Information Technology, CS, MIS, Business, or related field
- Strong understanding with troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Rackspace, Box, Confluence, etc.) in relations to the impact on IT EUS services
- Experience supporting and recommending audio / video technology and equipment (Projection, TV, PolyCom, Apple AirServer/AirPlay, ClickShare, etc.)
- Ability to work with little or no supervision from direct manager
- Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach
- Self-motivated individual capable of working in a face-paced, dynamic environment
- Detail and results oriented; skilled at both planning and hands-on execution
- Excellent written, verbal, and presentation skills
16
Desktop Analyst Resume Examples & Samples
- Provide technical support and troubleshooting to network, desktop, phones and/or systems hardware and software
- Support and maintain user account information including rights, security and systems groups
- Maintain thorough and accurate documentation of ticket status and resolution
- Configure and install PCs, network printing devices, peripherals and software
- Provide desk-side technology support to professionals at all levels of the organization
- Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, and Remote Desktop
- Ensure system security is in compliance with firm policy including virus protection
- Provide training, guidance, support, and mentoring to colleagues
- Operate and maintain audio/visual equipment such as teleconferencing devices, projectors, and presentation hardware
- Create and maintain documentation as it relates to system configuration, processes, and service records
- Provide orientation and training to end users for all modified and new systems
- Contribute to various technology related projects
- On-call/after-hours support will be required. Scheduling is based on staffing
17
Desktop Analyst Resume Examples & Samples
- 1st & 2nd level desktop support, majority of work is supporting the Windows environment including but not limited to Dell laptops, Active Directory and various Dell peripherals
- Install, perform and document repairs to hardware, software, and peripheral equipment
- Recommend improvements or upgrades to our systems or our processes
- Recognized desktop certifications (A+, Mac certifications)
- Over three years of desktop support in a large IT environment with an emphasis in Windows OS, hardware and software support
18
Desktop Analyst Resume Examples & Samples
- 3-5 years experience with Windows 7, Office 2010, and Office 365
- 1-3 years experience within a distribution environment
- 3-5 years experience with trouble shooting printers, RF devices, and other hardware (refresh)
- 3-5 years experience with supporting internal users from environment with more than 400 users
19
Desktop Analyst Resume Examples & Samples
- Serves as customer advocate and escalates issues to the appropriate leadership member or team and manages through resolution
- Manages the executive's expectations regarding technology and processes
- Performs testing and implementation of new technology
- Provides training on a 1:1 basis to the users
- Is a liaison to other IT Teams
- Provide support for executive meetings at site
- Excellent communication both written and verbal
- Ability to work well under pressure and make decisions quickly
- Minimum 3 years desktop support experience at a company of similar size and complexity as PepsiCo
- Degree and technical certifications are a plus
- Ability to bend, lift and carry up to 50 pounds
20
Senior IT Desktop Analyst Resume Examples & Samples
- Three-year College diploma or academic equivalent in a related field, and seven years of relevant experience,
- Experience supporting a large organization (600+ computers),
- Experience with Active Directory, Exchange, SCCM,
- Experience supporting Financial Markets / Trading departments is a plus,
- Experience supporting trading applications (Bloomberg, Reuters, Thomson Products, other…) is a plus,
- Experience with Microsoft Windows XP, 7 et 8.1 et MS Office 2010 + 2013,
- Ability to work in a stressful environment,
- Must be able to work as part of a team and also independently,
- Excellent communication skills, customer skills and interpersonal skills are a must,
- Excellent ability to prioritize calls depending on severity / strong sense of urgency is a must,
- Having worked in server rooms, telecom rooms, patch panels, network switches is good to have,
- Bilingualism both spoken and written (English and French)
21
Desktop Analyst Resume Examples & Samples
- Providing daily technical and functional support for critical software applications
- Create or update IT Standard Operating Procedure documents as required
- Utilize available tools to promote AS400 program changes into Production
- Utilize available tools to maintain or create AS400 job schedules
- Debugging and fixing application issues that are moderately complex and varied in nature
- Troubleshooting reported issues with AS400 applications and software for all internal staff
- Tracking incident resolution effort and updating incident documentation with cause, corrective action, follow up activity and effort to resolve
- Review and action security or menu option access including application user profile management (add/change/delete)
- Making recommendations on procedural changes to avoid recurring issues
- Developing solutions to incidents and service requests that are minor to mid in complexity that do not require a Systems Analyst
- Communicate issues to business units on problems that impact key business processes
- Participate in project development by executing test runs of the programs or processes
- 4+ years experience with adding/ deleting user profiles within AS400
- 4+ years experience with AS400 working with Operational Support, Job Scheduler, and have strong understanding Error Messages
- A strong understanding of programming within AS400 and certain tools such as RPG/CL. Must understand how to take the issue, look within the program and make a decision on whether it needs to be modified or collaborate with the user to solve the issue
22
Desktop Analyst Resume Examples & Samples
- Work on global and regional implementations, making arrangements with local businesses and third party vendors
- Implementing physical changes and escorting third party vendors through IT restricted areas
- Execute day to day activities as it is related to IT facilities
- Identify, build and maintain relationships with customer’s internal management
- Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience
- Ability to troubleshoot both software and hardware
- Experienced with IT implementation
- Experienced with secured IT facilities
23
Desktop Analyst Resume Examples & Samples
- Ensure organization of IT inventory and spare parts
- Ensure consumed supplies are restocked
- Image new PCs with IT's default image as the PCs arrive from distributor
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
- Install software and perform desktop system upgrades
- Work closely with other groups within the I.T Department to find solutions to end-user issues or problems
- Provide after-hours support as required to maintain 7x24x365 service
- Log, monitor, and report to customers the status of requests
- Complete assigned projects in a timely and effective manner
- Prompt and regular attendance is required in order to ensure quality workflow
- Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company
24
Desktop Analyst Resume Examples & Samples
- Manage new and open Incidents/work orders in Remedy
- Support Moves, Adds and Changes in our corporate locations
- Configure and deploy PC’s and Macs for new hires
- Provide tier 2 support in the operation and management of Windows and Apple desktops/laptops
- Troubleshoot system/application issues of medium-level complexity and escalate issues appropriately
- Manage various types of medium-to-complex project initiatives, upgrades and maintenance activities
- Develop utilities to streamline standards and deployments methodologies
- Work with external vendors to resolve hardware and software issues
- Work with end-users to develop an understanding of their business requirements
- Update project database to keep Senior management aware of changes
- Create and modify support documentation as related to the corporate infrastructure
- Application, Hardware and Operating System lifecycle management including upgrades, patching and off-hours maintenance activities
- Propose, design and implement enhancements and additions to the current environment
25
Desktop Analyst Resume Examples & Samples
- Knowledge/experience with a broad base of experience in tools and technologies around Desktop and laptop support in an enterprise environment is required
- Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
- Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
- Supports application lifecycle for centrally supported PC applications
- Coordinate projects as assigned
- Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
- Work with other Desktop support to provide engineering technical solutions in support of business requirements
- Assists in supporting company VDI environment
- Ensuring appropriate documentation is in place for assigned responsibilities
- Experience in the following operational areas
26
Desktop Analyst Resume Examples & Samples
- Maintain all aspects of the desktop environment-including hardware, software and printer support
- Work closely with the help desk, peers and users to review, resolve and document problem calls
- Support company initiatives through team involvement as a representative of the IT department
- Provide support both in person and remotely as required
- Work with remote locations to resolve issues at those locations
- Assist in prep work for deploying work stations
- Physical asst inventory and small computer supplies inventory
- Assist in office moves of computer equipment
- Assist in departmental software testing and upgrades
- Computer supply deliveries to the end user
- Working knowledge of Windows O/S desktop environments, specifically windows 7. Exchange 2010, Lenovo shop
- Familiar with Microsoft Office Suite and ancillary software packages at the desktop
- Familiar with Citrix applications and Thin Clients
- Familiar with software deployment tools
- Demonstrated ability to communicate with users in non technical terms
- Good understanding of new technologies. Willingness to learn new functions, software and hardware implementations
- Demonstrated ability to diagnose and solve hardware problems including problems with monitors, computers (desktop and laptop), barcode devices and printers
- Demonstrated ability to grasp new concepts and adapt them to real life situations
- Experience with users in a cross functional manufacturing business
- Two or four year college degree and relevant work experience. In lieu of degree, one year of related experience in a similar organization as a contractor or employee of that organization with two or four years of technical training and certifications in Desktop Operating Systems, hardware and network related topics
27
Desktop Analyst Resume Examples & Samples
- Intermediate troubleshooting skills for TCP/IP networks
- Strong experience with Windows 7 and XP including troubleshooting skills in the areas of crash recovery, registry, and security
- Experience with administration of server operating systems, including Windows 2003/2008 Active Directory environments
- Working knowledge of desktop imaging tools (RIS / SCCM)
28
Desktop Analyst Resume Examples & Samples
- Initial point of contact for users requiring assistance with information technology issues, including requests and issues via telephone, email and in person
- Timely acknowledgement of request and issues, executing initial triage / information gathering activities and logging requests
- Ensuring timely acknowledgement and remediation activities by assigned resources, executing follow-up and escalations as per company policies
- Install/configure desktop software as required
- Familiarity with peripheral devices associated with computers, as well as mobile devices
- Maintain a general understanding of networking concepts as they pertain to connectivity of desktop devices
- Complete assigned tasks, ensuring delivery of services in accordance with established objectives and Service Level targets
- Maintain accurate asset inventory
- Any other duties as assigned by management
- Travel to remote user's home office for installation and troubleshooting of computer equipment
29
IT Desktop Analyst Resume Examples & Samples
- Troubleshoot complex desktop software and hardware problems
- Provide desk-side and remote support in the use of systems in a LAN/WAN environment
- Follow-up with customers to assure satisfactory incident closure
- Updates and closes call records for work performed
- Assists in supervising others
- Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature
- Requires minimum of 4 years of experience in IT desktop support which includes experience in basic networking
- Completion of an undergraduate degree in an MIS field
30
Desktop Analyst Resume Examples & Samples
- 1-2 years in Call Center Industry, Help Desk / Service Desk
- Working knowledge in ITIL environment
- Should be willing to learn under pressure situations
31
Desktop Analyst Resume Examples & Samples
- As directed, provides technical support for application system upgrades, and may assist in monitoring changes to operating system software
- May be involved in analyzing performance and implementing changes to ensure the stability of personal computers
- Proactively assists in monitoring and maintaining personal computers
- As directed, troubleshoots system problems; provides solutions and /or recommendations
- Follows operating procedures and systems best practices
- Responsible for technical and professional activities
- Presents findings and makes recommendations to internal &/or external clients
- Analyzes possible solutions and makes recommendations within area
- Support conference room A/V solutions and assist users with connections
- Provide Executive support
- Responsible for providing rotating after hours support
- Smartphone / tablet device troubleshooting and activation
- Ordering computer supplies as required
- Handle Hardware / software installation and support
- Meet all Service level targets
- Manage multiple assignments and escalations
- 2 year IS technical degree desired
- Minimum 2-3 years related experience
- CompTia A+ certification preferred. Deploy new hardware as scheduled
- Knowledge of Service Now application a plus
- HP and Dell certified desirable
32
Desktop Analyst Resume Examples & Samples
- Knowledge and experience with Office 365 (Email, Calendaring, OneDrive and SharePoint)
- Process documentation and maintenance
- Troubleshoot and resolve Windows/Mac programs and application desktop software
- Exposure to Network troubleshooting
- College degree or equivalent years of experience (1-2 years Helpdesk experience)
- Excellent customer service skills and demonstrated ability to work effectively in a team environment
- Self-motivated and detail-oriented, with a highly professional demeanor
- Outstanding written and interpersonal communication skills
- Ability to solve problems and provide tactical leadership
33
Desktop Analyst Resume Examples & Samples
- Bachelor’s degree in relevant field
- 2 years’ experience in a combination of service desk and desktop support
- Certification in HCMC’s current operating system
- OR-
- An approved equivalent combination of education and experience
- XenMobile, mobile device suppport
- Virtual Desktop
- Printer support experience (HP and Xerox)
- Critical thinking and problem solving skills
- Interpersonal skills and the ability to communicate with management, peers and customers via reports, email, or verbal updates
- Excellent customer focus, including escalation handling and resolution
- Demonstrated ability to manage multiple priorities and deadlines
- Adaptable to changing priorities, tasks, and work schedules to meet customer service standards
- Must be a self-starter, able to work under pressure and be flexible in setting priorities
- Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
34
Desktop Analyst Resume Examples & Samples
- Contributes to and consistently applies CHS Services' policies, procedures and benefits to all customers and/or employees by effectively working with all customers and CHS personnel without discrimination
- Provides excellent customer service by ensuring that Support services are delivered within Service Level Agreements to meet customer business needs and expectations
- Analyst will be logged into HEAT and pick up/work on tickets as they are assigned
- Resolve tickets as capable and escalate to other teams as necessary
- Maintains knowledge of Desktop Support procedures, business area processes, and applications. Seeks to improve knowledge, skills and performance and is receptive to developmental feedback
- Works independently and maintains a high degree of professional conduct at all times
- Demonstrated proficiency in Microsoft OS and Office Automation products
- Team player with the ability to multi-task
- Basic understanding of networking essentials
- Working knowledge of popular Microsoft applications as well as IBM compatible desktop computers
- Ability to lift a minimum of 60 pounds
- Must have a valid driver's license and a reliable car
- Minimum three (3) years desktop support experience
35
Desktop Analyst Resume Examples & Samples
- Works closely with help desk to resolve hardware and software problems for all Illinois Agricultural Association (IAA) and County Farm Bureau (CFB) staff
- Consults with County Farm Bureaus and clients, regarding business needs and strategies. Recommends hardware and software in alignment with company and industry standards. Provides consultation/support for hardware and software at CFB offices
- Works with IT team to Install and repair PC’s on the IAA network and those not connected to the network. Maintains parts inventory as needed for all PC’s in IAA. Installs, manages and maintains desktop peripherals. Obtains quotes, follows through with purchases, installs queues and drivers
- Maintains ITS department asset management, ticketing, and knowledge base system
- Coordinates and facilitates roll out of IAA mobile devices. Manages, tracks, deploys, accounts for and resets company-owned mobile devices. Troubleshoots down to the component level, repairs and/or coordinates with external vendors to resolve issues. Documents all failures
- Primary contact for County Farm Bureau staff on issues involving office technology of any kind
- May travel to county offices to audit technical hardware and software processes or troubleshoot more complex technology issues
- Participates and consults in the selection and implementation of IT supplier sourcing strategies to ensure high quality, on time delivery and cost competitiveness. Researches vendors of IT related products and services. Analyzes, solicits and receives proposals, quotations and submissions, and recommends selection of suppliers in accordance with corporate policies and all levels of compliance
- Assists with the development of security implementation plans, performing security system implementations, and installation of controls. Implements changes to security systems based on departmental requests, and monitors changes to ensure and conforms to security standards
- Acts as a liaison between management and the end user community, on PC and Apple-based technology needs, and develops solutions for varying end-user requirements
- Installs and supports specified software on PC’s. This includes, but is not limited to remote management, and remote imaging software
- Assists in mitigation planning for Spyware, Grayware, and Malware
- Researches and maintains PC trends and PC operating systems for use on the IAA network
- Assists Network Supervisor as directed to support corporate wireless network
- Provides backup maintenance/support for hardware and networking at IFB sponsored events/conferences when required
- Performs other related work as required or requested
- Associate degree in computer sciences or related field OR equivalent combination of training, coursework/certifications and experience
- Two or more year’s information technology experience
- Familiar with duties in midsized to large enterprise computer refresh cycles
- Good understanding of Windows desktop operating systems
- Ability to organize work and set daily priorities
- IT related college degree, or equivalent work experience
- Five or more years of information technology experience
- Familiarity with Active Directory and Group Policies
- Experience with Microsoft Server operating systems
- Familiarity with TCP/IP
36
IT Desktop Analyst Resume Examples & Samples
- Provide day-to-day operational service and support for defined desktop services
- Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies and standards
- Deliver desktop service requests and requirements through collaboration with vendors where applicable
- Maintain accurate and concise service asset and configuration management for desktop infrastructure
- Monitor and report on performance for desktop services
- Provide assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies
- Document desktop problems and resolutions for future reference
- Perform corrective procedures for prevention of loss or system recovery of desktop services and infrastructure
- Provide coaching and mentoring to other members of the desktop team
- Provide support for offsite meetings when needed
- Three (3) to seven (7) years of experience in computer systems or IT support preferred
- Experience in maintaining and supporting Desktop services beneficial
- Knowledge of relevant Desktop technologies
37
Desktop Analyst Resume Examples & Samples
- Overall management of approximately 18,000 endpoints
- Group Policy Administration and global logon and startup scripts
- Desktop deployment design and maintenance of core OS and imaging, 32 and 64 bit
- Support of a global software and Operating System Deployment tool
- Providing scheduled updates for the Windows 7 Operating System and core applications
- Supporting a Standard User environment, with Rights Elevation when needed
- Tier III support and escalation point for other technical support teams
- Testing of new packaged applications prior to deployment; post deployment support
- Consulting on projects throughout the company as they relate to the Desktop environment
- Setting the standards for current and future technology and processes related to the Desktop environment
- Supporting the Windows 7 operating system including advanced troubleshooting and Operating System Deployment
- Supporting core applications such as Microsoft Office, Flash, Adobe Reader, Shockwave, Java, etc
- Operating System Patch management and upgrades for core applications
- Service Desk tickets for operating system and core application support
- Tier III escalation point
- Providing desktop expertise and consulting to global projects
- Working with various Database technologies
- 2+ years’ experience with supporting core applications such as Microsoft Office, Flash, Adobe Reader, Shockwave, Java, etc. in an enterprise environment
- 2+ years of experience with Operating System Deployment
- 2+ years of experience with PowerShell and/or VBScript
38
Desktop Analyst Resume Examples & Samples
- Strong desktop support experience, ability to work autonomously
- Hardware experience ideally with - IBM, AS400, HP
- Windows 7 experience
- Service Now is ticketing or similar
39
Desktop Analyst Resume Examples & Samples
- Scope of Work
- Provide Level 1 support in Portuguese Language
- Excellent Written and Spoken Skills
- Telephone Support, Remote Support, 24x7 Support
- Troubleshooting operating system issues & errors (Windows O/S family)
- Day to day management and support of servers
- Being part of a team of technical specialists in service delivery and transitional projects
- Monitoring of the servers, addressing any issues raised and ensuring that contracted services are met
- Proactive maintenance of the server estate
- Server Hardware and Server OS break fix using the EARS ticketing system
- Patching & Anti-Virus updates
- Developing and implementing service improvements
- Attending DR rehearsals
- Monthly Reporting
- Designing and implementing Simple and Ad-hoc project work requests; On-call cover and out of hours support
- Qualification: Engineering or equivalent degree
- Should be proficient in Technology Solution Design
40
Desktop Analyst Resume Examples & Samples
- 1-2 years experience supporting Windows/ Intel PC environment. Current and Legacy Windows versions of desktop and server operating systems and MS office
- 1-2 experience working in a related environment. Must possess excellent communication skills and can articulate technology easily
- Only qualified candidates will be contacted**
41
Desktop Analyst Resume Examples & Samples
- Experience running software programs and setting up the desktops/laptops once configured
- Familiarity of IT hardware such as PC, desktops and IP Phones
- Experience racking and stacking servers
- TCP/IP, DHCP
42
Desktop Analyst Resume Examples & Samples
- Strong knowledge of Microsoft-based operating systems (Windows 7, Windows 10)
- Mobile device management experience (iPhone/Windows phone environment)
- Networking fundamentals (WAN, LAN, TCPIP, DNS, DHCP etc.)
43
Lead Desktop Analyst Resume Examples & Samples
- Contributes to and consistently applies CHS Services' policies, procedures and benefits to all customers and/or employees by effectively working with all customers and CHS personnel without discrimination. Provides excellent customer service by ensuring that Support services are delivered within Service Level Agreements to meet customer business needs and expectations
- Works with Catholic Health Service employees to collect information pertaining to requests / problems. Receives tickets from HEAT. Performs analysis of user requests / problems to resolve issues. Documents all troubleshooting efforts on problem tickets. Contributes to team knowledge base
- Develops and maintains knowledge of Desktop Support procedures, business area processes, and applications. Seeks to improve knowledge, skills and performance and is receptive to developmental feedback
- Conducts himself/herself in conformity with all Compliance Assurance Standards and Maintains a supportive attitude toward the mission and goals of Catholic Health Services
- Plays an active role in the CHS information security awareness program by following and supporting all CHS information security policies and procedures to the best of their ability. This will include reporting any suspected fraud, abuse, or violation of policy to the appropriate management or reporting mechanism
- Maintains competency by participating in continuing education and seminars specific to job responsibilities within CHS IT. Attends scheduled training and completes self-study courses. Acts as a technical resource to newer advocates. Assists in training newer advocates
- Perform Quality Assurance assessments of equipment deployed by onsite staff
- Provide guidance and direction to onsite staff to ensure that tickets are handled in accordance with CHS Service Level Metrics. Delegates assignments as necessary
- Ensures onsite staff adhere to CHS and Desktop Policy & Procedure
- Performs related duties as assigned and unrelated duties as requested
- Computer related courses at a certified career center. Degree in Information Systems/Computer Science desired
- Ability to lift 50 pounds
- Previous Help Desk or Customer Service experience
- Minimum five (5) years desktop support experience
44
IT Desktop Analyst Resume Examples & Samples
- Previous project execution experience desired
- Proficient in Windows and MAC operating systems
- Proficiency with Microsoft Office Professional Suite
- Skilled with the use of administrative tools including, User Manager and Active Directory
- Solid knowledge of PC hardware and printers
- Proficiency with wireless devices
- Ability to travel to remote Spectrum Brands locations for routine project and on-site support
- Physical activity, including the ability to lift 20 lbs. is required
- Kneeling, bending, stretching and reaching are required
45
Desktop Analyst at Resume Examples & Samples
- Graduate in IT background with specialized courses in IT
- Open to work in shifts
- Team Player, high in confidence
- Excellent Telephone manner and good customer service skills
- Excellent time management Skills. (Multi Tasking)
- Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client
- Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable
- Strict adherance to standard technical processes/practices followed for the corresponding services
- Ability to understand/follow standard ITIL processes as per the scope of corresponding service
- Must get each piece of work peer-reviewed/QA’ed thoroughly before the actual delivery
- Undergo required technical and soft-skills trainings
- Learning the technologies that are used for day-to-day delivery
- 2-3 years of experience, Graduate in IT (preferably)
- Should have progressing skills in Problem Diagnosis & Solution, Technical Process Expertise and Technology Application
46
Desktop Analyst Resume Examples & Samples
- Apply technical knowledge to resolve routine issues on outstanding tickets submitted by email, phone and/or ticketing system
- Collaborate with outside vendors as required (i.e. Microsoft, Apple, HP, Lenovo, 3rd party software, Verizon, AT&T) to troubleshoot and resolve issues in a timely manner
- Resolve complex issues working with internal resources (i.e. Application Support, Tier One, Server and Network Teams, Development)
- Follow up and document work using ticket system and work orders
- Build and rebuild laptops and desktops to complete service requests and/or tickets
- Complete project rollout work as needed for other IT functions (i.e., IT Security, Server Team, Network)
- Assist in maintaining Active Directory including distribution list changes, group membership, moving computers to correct operating unit (OU), and disable/enable accounts
- Create and update existing technical and issue resolution documentation as needed
- Support PFJ events activity, receipt of field equipment, support meetings, and offsite meetings
- Ensure all activities are in compliance with rules, regulations, policies and procedures
- Complete other duties as assigned
47
Desktop Analyst Resume Examples & Samples
- Monitor and ensure timely escalation of customer issues to internal organizations or vendors. Collaborate with other IT departments on assigned projects and issues
- Manage the ServiceNow ticket queue, assign tickets as required
- Manage Projects, or lead projects in our area of accountability
- A Desktop Services Analyst II will have demonstrated the ability to train and mentor Desktop Services Analyst I’s
- Identify, troubleshoot, document and find solutions for major incident issues
- Receive, log, respond to and solve customer requests and ensure completion of proper documentation
- Provide exceptional customer service to all customers in all situations
- Prioritize and resolve technical support issues remotely, via telephone, and in person, as assigned
- Responsible for delivering desktop support services to internal and external customers
- Analyze, document, and escalate critical issues to appropriate support groups internally or externally
- Self-maintain an acceptable level of technical knowledge on our company’s applications and services
- Self-maintain technical expertise and knowledge regarding upgrades, new hardware and software brought into the company
- Support for mobility devices, to include, but not limited to devices running iOS, Android and Windows operating systems on devices including, but not limited to, Cell Phones and Tablets
- Support for meetings, conferences, and the Audio Visual, Telecom, connectivity devices and equipment required to hold these events. Including but not limited to: Telecommunications, Telepresence, Speaker-Phones/ Conference Phones, Cameras, Projectors, Speakers, Microphones, etc
- Diagnose and repair hardware issues on, but not limited to, laptops, notebooks, desktops and printers. Set up, configure and test equipment. Perform preventative maintenance, install upgrades and options
- Install Operating System and configure PC’s according to company standards for deployment
- Assist staff with the installation, configuration, and ongoing usability of computer equipment, peripheral equipment and software within established standards and guidelines
- Assist in training events, conferences, drills and live incident responses
- Proactively review calls through our ServiceNow support system
- Responsibilities for this position will include: order, maintain inventory, deploy, move, repair, collect, and recycle technology equipment
- Assist in the maintenance of hardware and software inventories, using standard asset management system
- Provide cross team support for all job responsibilities
- Assist with the purchase of client equipment
- Related University degree and limited previous experience or a 2-year technical diploma. Incumbents typically possess 2+ years of directly related experience
- Must hold a minimum of one Industry Certification such as A+, Net+, Security+, MCP, and MCDST
- Demonstrate a strong work ethic, take initiative and maintain a high degree of professional conduct at all times
- Excellent communication skills and ability to maintain a friendly, professional relationship with clients
- Proven ability to multitask and prioritise workload
- Excellent knowledge of current Windows Operating Systems
- Excellent knowledge of MS Office
- Excellent knowledge of Microsoft Exchange email clients and email systems
- Experience with, Active Directory, McAfee AV and encryption is required
- Experience with ServiceNow, Lotus Notes, Citrix, AutoCAD, GIS Systems, VB Scripting, MacroExpress Plus, Excel Macros and formulas, and Oracle desired
- Experience with mobility equipment to include. iOS, Windows and Android Operating systems, as well as cellular phones, tablets and other mobile devices
- Experience with troubleshooting technical issues remotely, via phone and in-person
- Ability to troubleshoot network (TCPIP) and telephony connectivity
- Able to troubleshoot technical issues
- Knowledge of automated software deployment methods, especially SCCM would be an asset
- Excellent PC Hardware knowledge and skills
- Ability to work after hours and participate in an on-call rotation when required
- Valid driver’s license is required, as well as the ability to rent vehicles, travel, work evenings and weekends and MUST have a good driving record
- The ability to frequently and repetitively lift/carry/move weights up to 50 pounds from the floor
- Ability to stand, stoop, bend, kneel as well as crawl within small quarters
48
Desktop Analyst Resume Examples & Samples
- Configure, deploy, maintain, troubleshoot and support company workstations, laptops, printers, mobile devices, and phones
- Provide Level 2 support to end users by troubleshooting and resolving issues within published SLAs
- Work with hardware and software vendors
- Help coordinate help desk tickets
- Work is performed under supervision
- May be assigned an element of a project or well-defined tasks
- Uses established policies and procedures to complete work assignments
- Participate in 24x7 on call rotation
- Perform additional tasks as assigned
- Two-year degree in related field of study or three years directly applicable experience
- 2+ years’ experience in a desktop support role
- Excellent work ethic, positive attitude and sense of urgency
- Ability to work with users at many technological levels
- Windows Operating systems – Windows 7, Windows 8, Windows Server 2008, Windows Server 2012
- Working knowledge of TCP/IP, Active Directory, VMware, MS Office Applications
- Willing and able to document procedures, and work progress
- Provide daily technical support for on and off site users
- VPN, Routing, Telephony, or Firewall knowledge a plus
49
Desktop Analyst Resume Examples & Samples
- Assists in supporting HERC VDI environment
- Ability to contend with a multi-tasking, dynamic environment with strict deadlines
- Ability to take and offer direction as appropriate to complete the tasks at hand
