Desktop Systems Specialist Resume Samples

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C Leffler

Cierra

Leffler

7927 Marguerite Key

Dallas

+1 (555) 136 6790

7927 Marguerite Key

Dallas

Phone

p +1 (555) 136 6790

Experience Experience

Houston, TX

Desktop Systems Specialist

Houston, TX

Thiel LLC

Houston, TX

Desktop Systems Specialist

Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow
Perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support
Perform after hours or on-call work as necessary
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
Assist in management of inventory
Provide end user on-site and remote support for workstations, related hardware and applications
Creates formal networks involving coordination among groups

Detroit, MI

It-desktop Systems Specialist

Detroit, MI

Baumbach and Sons

Detroit, MI

It-desktop Systems Specialist

Providing executive support and specialist event management support
Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region
Local network cabling as part of infrastructure management
Provide second level application support for various productivity applications and tools
Providing emergency support for regional sites
Collecting, tracking and documenting information as part of the inventory of IT assets
Ensuring that IT services meet and at times exceeds customer expectations

present

Philadelphia, PA

IT Associate Desktop Systems Specialist

Philadelphia, PA

Haag-Barrows

present

Philadelphia, PA

IT Associate Desktop Systems Specialist

present

Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents
Provide improvement, and maintenance of IT Support services, processes and procedures
Provide support for IT shipping and receiving
Provide project management of implementations defining the project, creating a project plan, develop project description, major milestones and timelines
Works pro-actively with Human Resources and internal IT teams to on-board new personnel providing input into continuous improvement in the onboarding process
Provide IT support for trade shows and other marketing/sales related events
Implement IT solutions and processes working with IT Engineers, IT Specialists and relevant vendors and/or internal RingCentral departments to enhance and optimize the support provided to RingCentral personnel

Education Education

Bachelor’s Degree in Computer Science

California State University, Fullerton

Bachelor’s Degree in Computer Science

Skills Skills

Proficient skills utilizing various software, i.e. Microsoft Office, etc
Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Contact with others is primarily internal
Ability to solve complex problems, and analyze situations accurately and adopt an effective course of action
Works on assignments requiring considerable judgment and initiative
Assist users with desktop systems utilizing standard ticketing systems, phone or in-office help as applicable
Excellent decision-making skills and able to work independently with minimal direction
Strong Experience with Helpdesk ticketing systems
Knowledge of Lync 2010 and SharePoint 2010 at the user level (install, configure, train users (one-on-one), etc.)
Understands implications of work and makes recommendations for solutions. Effective communication techniques, able to interact with internal and external personnel
Knowledge of Antivirus and MS Exchange

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11 Desktop Systems Specialist resume templates

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Desktop Systems Specialist Resume Examples & Samples

Identifies, troubleshoots, analyzes and resolves complex desktop computer problems
Escalates unresolved problems to Lead Desktop System Specialist or Manager
Installs equipment and software
Performs system administration for desktop solutions
Acts as key contact for internal IT groups in support of technical problem resolutions
Monitors network access, addresses data security, password generation and file access to forecast potential access risks
May research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems
Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
Develops and produces installation documentation for the most complex applications
Performs computer installations, moves, and migrations for On-boarding process
Conducts research and recommends new technology solutions
When required, performs application software integration and testing to ensure that all software, hardware and communication networks operate properly together
May generate and maintain user network IDs
If required, administers internet access and services, which includes internal and external security
If required, ensures compliance of software licensing
AA/AS or equivalent related experience; A+ certification preferred
2+ years experience performing application integration, testing, project management, network administration and entry level desktop hardware, software, and operating systems support for Intel based platforms in a corporate environment
Knowledge of Windows OS and Office 2007
Knowledge of configuration, support, and failure analysis of major OEM (HP, IBM, Compaq, Dell) desktop systems hardware and peripherals
Understanding of local, client-server, and database application functions and support
Imaging PC’s, Landesk administration and RF scanner experience preferred
Ability to work in a fast paced production oriented environment
Reports to Manager
Physical Requirements: Must be physically able to handle and install desktop hardware weighing up to 50 pounds. Must be able to work in a Distribution Center environment that requires a lot of walking and the use of stairs in the pick modules and sorter areas

Desktop Systems Specialist Resume Examples & Samples

1)Follow and enforce all plant safety rules and policies
2)Understand and promote Magna’s philosophies (Magna Operational Principles, Corporate Constitution and Employee’s Charter)
3)Solve day-to-day problems with Windows 7, Windows 10, Microsoft Office 2010 & 2013, IP telephones, and network print devices
4)Troubleshoot network connectivity for wired and wireless connections
5)Create new user account information and maintain existing user accounts
6)Install and maintain Anti-Virus software
7)Change, upgrade, and/or repair computer hardware and software
8)Maintain up-to-date inventory for IT hardware
9)On-site and remote user telephone support
10)Manage and coordinate the helpdesk function of the department. Function as the primary contact for all trouble calls and distribute tasks to appropriate personnel, track task status and completion, and provide first-level response on appropriate request
11)Provide regular training opportunities in the use and functionality of the e-mail system by working closely with the technical supervisor to maintain the healthy operation and condition of the email system
12)Assume responsibility for special projects when assigned which may require learning new software packages, or company procedures and processes with minimum notice
13)Manage and coordinate the cell phone account with the corporation’s vendor and cell phone users within the company, paying particular attention to methods to reduce cost and complexity
14)Respond to users concerns
15)Manage and maintain Phone System, including programming, installation, and troubleshooting
16)Design and Maintain the integrity of the Motorola DTR550 two-way radio system
17)Promotes good housekeeping (5S)
18)Perform other duties as required
Must have advanced knowledge of Windows 7, Windows 10, basic networking, and personal computer hardware troubleshooting

Desktop Systems Specialist Resume Examples & Samples

Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
Assist remote network, server operations and telecom teams in maintaining the IT infrastructure
Support our employees in remote offices where required
Ability to manage workload via a service desk ticketing system and adhere to relevant SLAs and metrics as designated by IT management
Minimum 5 years IT experience
Must have knowledge of PC hardware architecture
Must have knowledge of typical desktop applications, (i.e., MS Office, MacAfee, Ghost, etc.)
Must have good understanding of other IT disciplines, (i.e., Telecom, VOIP, Datacom, Collaborative Messaging, Server operations, etc.)
Experience with Apple systems and OS’s is a distinct advantage as is knowledge as is experience with VMware products

Desktop Systems Specialist Level Resume Examples & Samples

Technical understanding and background: Candidate will have experience and can demonstrate understanding in how computers work. This beyond the basics of how to turn it on, run productivity or internet applications
Demonstrate strong drive, dedication and commitment
3+ years hands on experience with PC hardware/software troubleshooting experience

Desktop Systems Specialist Resume Examples & Samples

Provide end user on-site and remote support for workstations, related hardware and applications
Diagnose and resolve technical issues and workstation problems efficiently; process help desk tickets
Provide expertise to end users and team members on core Microsoft systems and enterprise technologies
Manage IT user infrastructure deployment, configuration and maintenance
Deploy, configure and maintain workstations per IT and customer requirements
Manage hardware inventory of laptops, desktops, peripherals and cables
Assist team members with data center work, including racking and cabling servers, and other work as required
Participates in the research and evaluation of new hardware and software products

Desktop Systems Specialist Resume Examples & Samples

Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Contact with others is primarily internal
Installation and customization of desktop hardware and software to meet company and departmental requirements
Troubleshoot hardware and software issues on computers and peripherals
Works on assignments requiring considerable judgment and initiative
Assist users with desktop systems utilizing standard ticketing systems, phone or in-office help as applicable
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Perform role of vendor support contact for internal support and maintenance issues required for desktop systems, software and peripherals
Creates formal networks involving coordination among groups
Determines methods and procedures on new assignments,
Mentors team members, acts as an informal team lead, may supervise activities of others
Understands implications of work and makes recommendations for solutions. Effective communication techniques, able to interact with internal and external personnel
Bachelors/AS degree or equivalent experience required
Demonstrated proficiency with a variety of networking and end-user hardware/software applications including Windows, Office, SharePoint, and others. Professional/vocational certifications preferred
Must be able to sit, keyboard, use a computer and/or view a computer monitor for extended periods of time. Must be able to communicate orally and in writing using the English language

Desktop Systems Specialist Resume Examples & Samples

Troubleshoots computer hardware and software including but not limited to desktops, laptops, and thin clients to include Microsoft Windows and Mac operating systems
Analyses of desktop, laptop and systems performance indicators to ensure system(s) are operating efficiently
Receives and responds to service requests and problems in a customer service oriented manner
Performs inventory of installed desktop hardware and software components to ensure that records are accurate and updated
Procures, tracks and maintains company software, purchase records and usage to ensure licensing compliance. Maintains IT software license database and audits installed computer base to verify the accuracy of license database records. Ensures software media and site licenses are secured within the information systems department
Full Lifecycle management of end user computer devices from procurement to disposal
Assist Vidyo Conferencing users in meeting start/conduct and support Vidyo Room Endpoint equipment
Conference room technical support

Desktop Systems Specialist Resume Examples & Samples

Procures, tracks and maintains company software, purchase records and usage to ensure licensing compliance
Maintains IT software license database and audits installed computer base to verify the accuracy of license database records
Ensures software media and site licenses are secured within the information systems department

Desktop Systems Specialist Resume Examples & Samples

Troubleshoot/resolve complex issues in a global support environment and provide appropriate follow-up
Troubleshoot/resolve and or escalate AV issues
Troubleshoot/resolve and or escalate network connection issues
Setup and support mobile devices including Android and iPhone
Endpoint management of Apple/Windows/Redhat/Ubuntu/Linux ecosystems
Administer user accounts and VoIP phones
Ability to configure, upgrade, and relocate ecosystem software and print devices
Desk side support for employees who require immediate attention
Perform software and hardware configuration across several platforms
Document all incidents and requests with detail, accuracy for both accurate metrics and to help build a rich IT knowledge base

IT Desktop Systems Specialist Resume Examples & Samples

Support and maintain the desktop computing environment for the company’s US corporate office and for remote users and various locations as required
This person will provide hands-on desk-side support assistance be responsible for client computing devices though all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices)
This person will perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support
Tier 2 technical escalation point for the outsourced Helpdesk Team for issues that cannot be resolved via phone or remote access
Perform installations, maintenance and repair work on production client computing hardware or software that supports the business
Manage work requests via a Helpdesk ticketing system and create documentation for support processes and workflow
Investigate and recommend hardware & software solutions & upgrades based on evolving business challenges
Manage and maintain hardware and software inventory
Perform after hours or on-call work as required
5 years of experience with troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems
Strong customer service focus and interpersonal skills is a must
Proficiency with Windows OS and Mac OS is required
Excellent communication skills (written and spoken)
Excellent teamwork skills are required
Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones, etc.)
A+ or Microsoft certification preferred
Experience with Linux OS is a plus
Demonstrated aptitude for continuous learning and innovative thinking

Desktop Systems Specialist Resume Examples & Samples

Implement IT solutions working with IT Engineers and relevant vendors and/or internal RingCentral departments on IT solutions and processes to enhance and optimize the support provided to RingCentral personnel
Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings
Provide service and/or technology leadership owning the direction and ensuring the roadmap of IT service/technology
Provide support for day to day troubleshooting of Site IT related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system
Participate in user/equipment moves, repair/maintenance/support of Site IT hardware (local network infrastructure, printers, PC’s, accessories, voice equipment, mobile phones, A/V, etc.), software (Windows OS, MS Office Suite, Virus and Spyware mitigation, etc..), and applications (O365, Google Drive, InContact, Google Apps, RingCentral Services, etc..)
Ensure standards are in place and updated for configuration of Site IT hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, local network, printers, desktop and mobile phones
Assist users in the operations of Site IT hardware, software, applications and services
Maintain confidentiality and privacy in all dealings with owners and executives
May be required to be on call 24x7 to support onsite Site IT incidents and escalations

Desktop Systems Specialist Resume Examples & Samples

Install, configure, maintain, support desktop windows and Mac systems
Provide end-user support for software, hardware and telecommunication systems
Assist users with desktop applications
Monitor trouble tickets and work issues through to problem resolution
Troubleshoot remote user issues
Track hardware and license inventory
Assist with Linux desktop and server builds
Help manage backup system, perform restores as necessary
Comply with SOX and ISO procedures
Effective interpersonal and teamwork skills
Good analysis and problem-solving skills
Inherent sense of urgency and accountability
Initiative and a bias for thoughtful action
Grounded, detail-oriented, always backs up ideas with facts

Senior Desktop Systems Specialist Resume Examples & Samples

4-8 years of experience in an enterprise level environment supporting various manufacturer hardware in a Microsoft environment
2+ years of experience developing a standardized desktop environment
Knowledge of active directory in a Windows 2008 and above environment is required
Excellent communication skills with executives and fellow employees
Able to present a professional demeanor in a fast paced environment
Industry certifiications: Microsoft Windows 10 - Configuring Devices or Managing Devices in the Enterprise
Experience in a tier 2 or tier 3 support role
Knowledge of the continuous process improvement methodology
Knowledge of Remedy Force
Experience supporting MAC OSx
Experience with mobile device management, print services, managing anti-virus policies
Managing encrypted data is highly desired
Experience performing in a lead capacity
Experience with Symantec DLP/AV/Encryption or SCCM 2012

Assoc Desktop Systems Specialist Resume Examples & Samples

Monitor and respond to Support Services calls and provide technical support to the end user
Install, administer, and troubleshoot computer hardware including personal computers, printers and related peripherals on site and remotely
Install, administer and troubleshoot computer software including Microsoft Operating Systems, MS Office suites, Citrix, Remote VPN software and network software
Maintain software solutions configuration(s) and hardware driver updates from vendors, manufactures and on-line services
On call for end user technical support during non business hours
Return and/or repair defective computer/network equipment through manufacturers and vendors. Ability to work well with support channel
Document, and maintain documentation on return materials, hardware and software configuration, network configuration and computer equipment inventory
Implementation of software updates / upgrades and changes
Strong coordination skill with IT Staff in providing service and assistance to customers
Provide quality customer care in a fast and efficient manner with minimal to no rework
Project work load as needed
Demonstrate strong working knowledge of computer hardware and networking components
Computer literate in Microsoft Office, MS Windows 2000/XP/7, and NT 4.0
Problem solving aptitude in order to recognize, diagnose, and implement solutions to user inquiries and equipment problems
Physical mobility required to move and install up to 30 lb. of computer equipment
MCSE or MCP certification a plus
System Center experience strong plus
Strong planning and execution background – anticipates and resolves issues - avoids reactive “emergency” behavior
Team attitude
1+ years technical support experience required

IT Desktop Systems Specialist Resume Examples & Samples

Specific experience with Lync (Enterprise) 2013 or S4B 2016 from an administration point of view
Specific experience with Office365 from an administration point of view
Interest in leading-edge home automation/awareness technologies, such as Nest, Sonos, Control4, SmartThings, Amazon Echo
Familiarity with LogMeIn, WebEx
Cisco – networking or VoIP
Lync Room System (LRS)
OneNote troubleshooting
Lync Troubleshooting

Desktop Systems Specialist Resume Examples & Samples

Demonstrates understanding of multiple operating systems (Expertise in Windows 7 Ent, W10Ent desired, Linux desired, MacOS optional)
Holistic understanding of IT solutions infrastructure complexity and challenges (cross functional relationships between IT teams and Site Services, or business units, etc.)
Applies desktop administration tools and processes to troubleshoot and resolve complex network issues relating to wireless, wired, and switch/router/port interactions
Knowledge of scripting, IT automation tools, and processes such as Microsoft MDT, LANDesk, SCCM, etc. a huge benefit
Proficient in running client system load/stress testing and benchmarking (i.e. PCMark, OEM diagnostics, etc.)
Performs typical IT operational maintenance (e.g., software version updates, patch management) in collaboration with senior administrators
Proficient with case and incident management tools (e.g. ServiceNow, Remedy, etc.) and can demonstrate examples of detailed notation and case updates
Knowledge of Web and Audio Conferencing Tools (e.g. WebEx, Lync, Skype4Biz) and their basic operations is key. Live meeting support / All Hands support a huge plus. Ability to demonstrate calm, direct behavior with large groups of people under high pressure situations critical
Continuously monitors time to balance case quality and case quantity (e.g. closing 8 quality cases per day)
Implements and maintains IT ecosystem-wide security policies
5+ years in IT related field, with heavy emphasis on end-user facing support and demonstration of successful partnerships with business units
Experience with AV and Conference Room Technologies a plus (video and audio conferencing)

Desktop Systems Specialist Resume Examples & Samples

Provide support to end user requests for equipment, new software and changes to their existing configurations
Take on day to day break/fix end user requests from initial contact to problem resolution
Investigate and resolve malfunctioning software in a Mac and Windows environment
Properly integrate devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows & Mac systems
Troubleshoot and repair, or arrange for repair, of defective computer equipment
Communicate status of issues and projects in progress to those parties concerned on a timely basis
Participate in other physical IT tasks such general cleanup, system retirement and organization
Assist in management of inventory
Must be able to work during non-work hours and available to be on-call when scheduled

Desktop Systems Specialist Resume Examples & Samples

Resolve executive issues by either in person or remote assistance into the affected endpoint
Strive for first call resolution by resolving issues during the initial customer contact
Assist executive customers with installation, configuration and ongoing usability of their Polycom equipment
Assist with the daily phone schedule outside of your assigned shift
Must be proactive and take initiative
Manage the process of escalations for outages through the appropriate channels
Imaging and configuring assets
Familiar with ticketing systems such as Remedy, ServiceNow or ChangeGear
Microsoft Active Directory account management; creation and deletion of objects, password resets
Contribute to the collective Polycom knowledge by creating and/or updating knowledge base articles
Responsible for maintaining company laptops, desktops and accessories by deploying, upgrading and asset tracking documentation
Responsible for supporting telephony, video and antivirus endpoints
Keep skills and knowledge up to date by learning skills and technology to improve efficiency and add to role in company by using company provided training materials
Apple OSX and IOS platform support
Previous Helpdesk or Desktop Support experience required
A+ Certification or equivalent experience

Desktop Systems Specialist Resume Examples & Samples

General I.T. support including, Apple MacBook Air/Pro, Dell and Microsoft Surface laptops, and miscellaneous mobile devices
Be customer focused, committed to continuous quality improvement and have a can-do attitude with exceptional communication skills
Ability to simultaneously work on and prioritize multiple tasks
Manage laptop software and hardware upgrades/deployments, both in-office and remote
Maintain local audio/visual infrastructure and provide support (projectors, A/V conferences, etc.)
Create and maintain corporate laptop images for MacBook Air/Pro
Maintain asset inventory database to track and control all I.T. deployed assets
Eagerly learn new technologies
Work outside normal business hours when necessary to resolve critical issues
Travel (less than 5%) to other company locationsThe candidate should be able to troubleshoot, analyze, upgrade and configure these technologies as needed
Mac OS X 10.x
Microsoft Windows 7, 8.x, and 10
Microsoft Office 365/2016
Skype for Business (PC/Mac)
Microsoft SCCM – Image Deployment, Patching and software deployment
Microsoft Active Directory – Administer day-to-day moves, adds, changes
Smartphone support: iPhone, Android, Windows Phone
Tablet support: Windows, iOS, Android
CheckPoint PointSec is a plus
Basic knowledge of servers is a plus

It-desktop Systems Specialist Resume Examples & Samples

Being the local IT point of contact for the business
Collecting feedback from customers and acting as a translator between IT and the business and understanding how Cadence business works
Ongoing configuration and maintenance of IT supported hardware and software standards
Software and hardware fault analysis, troubleshooting and fault resolution
Occasionally conducting training programs such as brown-bag sessions designed to educate Cadence internal users about getting the most from their applications
Provide second level application support for various productivity applications and tools
IT support as part of project roll-outs and migrations
Providing executive support and specialist event management support
Providing emergency support for regional sites
Ensuring that IT services meet and at times exceeds customer expectations
Ensuring consistent delivery of quality solutions that meet operational deadlines
Creating and maintaining technical and KB documentation and procedures
Local network cabling as part of infrastructure management
Demonstrating accountability and see him or herself as responsible for IT meeting customer expectations
Minimum of 3 years of experience in a desktop support role in IT
Proven track record supporting MS Windows operating systems (particularly Windows 7), Active Directory and MS Office (including MS Outlook)
Must be flexible in terms of availability and ability to travel to other regional offices (2-3 times a year)
Linux and/or Apple Mac Experience
Familiarity with phone systems such as Ayava VoIP desk phones
Experience in a Customer Support call center environment
Experience using a helpdesk or IT issue and problems tracking system such as RemedyForce
Experience setting up and configuring Lenovo laptops and desktops
Has worked in a large multi-national environments that span the globe

Desktop Systems Specialist Resume Examples & Samples

Understands implications of work and makes recommendations for solutions
Effective communication techniques, able to interact with internal and external personnel
Demonstrated proficiency with a variety of networking and end-user hardware/software applications including Windows, Office, SharePoint, and others
Professional/vocational certifications preferred
Must be able to sit, keyboard, use a computer and/or view a computer monitor for extended periods of time
Must be able to communicate orally and in writing using the English language

Desktop Systems Specialist Resume Examples & Samples

Provide Level 1 operational and technical support; to users via the telephone, using remote desktop tools or should the need arise by attendance to users at their place of work
Resolve Incidents and Problems associated with End User Computer Equipment and Software, and provide break/fix support, advice, and assistance to Users
Coordinate efforts with Third-Party service and maintenance providers as necessary to keep EUC Equipment and Software in good working order, following the authorized warranty and repair authorization process
Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they occur
Assist with access to WAN, LAN, print, and file services, remote access, electronic mail replication and access to Application, Infrastructure and Utility Server applications
Ensure knowledge management systems and documentation are kept up to date
Work both independently as well as part of a team to ensure that work gets completed
Work hours can fall between 7am and 7pm depending on the schedule needs
Previous Desktop Support experience in a 650+ seat Enterprise
Strong knowledge of Microsoft based operating systems Windows XP and Windows7 and Office 2010/2013
Basic Knowledge of Networking
Previous experience using Active Directory and support for AD accounts and groups
Strong PC / Laptop troubleshooting skills
Ability to Travel for work on acquisitions if needed
Ability to work shifts ranging from 7am to 7pm, subject to change as needed
2+ Years of IT Support Experience
IT Team Lead Experience
Knowledge of MDT Imaging
"Self-Starter"

Desktop Systems Specialist Resume Examples & Samples

Strong debugging skills for user-level support including laptops, desktops, lab equipment, networking equipment, printers and projectors
Strong customer focus to support users with PC troubleshooting and setup including email configuration, software installation and problem solving, virus/worm identification and threat removal Windows desktop environment support and configuration experience, knowledge of Windows Active Directory, Exchange and Windows Servers, SharePoint, and PC hardware configuration
Strong knowledge of MS Office Professional applications
Knowledge of Antivirus and MS Exchange
Knowledge of VPN technologies, preferably using Cisco equipment
Experience administering a Microsoft-based IT environment, including Windows (XP and Win7, Win10), Active Directory Exchange, VMWare, office365 and SharePoint
Knowledge of Lync 2010 and SharePoint 2010 at the user level (install, configure, train users (one-on-one), etc.)
Strong Experience with Helpdesk ticketing systems
A definite plus is familiarity with Linux, specifically RedHat and CentOS
Some knowledge of MAC OSX preferred
Prefer experience with virtualization environments, specifically those used for lab/development purposes including VMWare and Hyper-V
Experience authoring technical documentation and diagrams to support the IT environment
Excellent decision-making skills and able to work independently with minimal direction
Ability to solve complex problems, and analyze situations accurately and adopt an effective course of action
Ability to communicate and work effectively with project teams and clients, solve and trouble-shoot problems globally
High school diploma plus 2-5 years of industry related experience

Desktop Systems Specialist Resume Examples & Samples

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals such as printer and scanners
Troubleshoots, installs and resolves software issues
Configures and deploys new computers
Reimages computers, transfers data
Uses remote control tools to troubleshoot and resolve issues for remote users
Troubleshoot PC network access issues
Configure/Troubleshoot Android and Apple iOS device and apps
Assists end users with Telepresence setup and use
Monitors and manages personal work ticket queue

Desktop Systems Specialist Resume Examples & Samples

Support and maintain the desktop computing environment for the company’s UK office and for remote users across the EMEA region, including troubleshooting, configuring and repairing computer hardware, printers, software, network connectivity and operating systems
Provide hands-on desk-side support assistance and be responsible for client computing devices though all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices)
Perform the majority of the mentioned tasks while providing a high level of customer service to the users which also includes executive support
Tier 2 technical escalation point for the Helpdesk Team for issues that cannot be resolved via phone or remote access
Enforce corporate security standards and industry best practices for the desktop computing environment
Perform after hours or on-call work as necessary
Supporting and troubleshooting users with mobile devices Iphone, android and Ipad
Uses computer frequently
Communicates with customers/partners, discerns key issues and recommends solutions
Compiles support information from multiple sources and writes documentation
Travel to other Interactive Intelligence locations for business meetings and support functions
Installs/removes computer equipment in labs/offices
Lifts up to 50lbs

IT Associate Desktop Systems Specialist Resume Examples & Samples

Implement IT solutions and processes working with IT Engineers, IT Specialists and relevant vendors and/or internal RingCentral departments to enhance and optimize the support provided to RingCentral personnel
Provide IT support for trade shows and other marketing/sales related events
Ensure RingCentral personnel’s IT environment and configurations are maintained and updated with regards to technology and in particular security policies and company standards
Provide service and/or technology leadership owning the direction and ensuring the roadmap of IT EUS service/technology
Provide support for IT shipping and receiving
Maintain Assets and Asset Inventory
Provide support for day to day troubleshooting of IT EUS related issues as well as move, add, change and delete requests coming through the Helpdesk ticketing system
Participate in user/equipment moves, repair/maintenance/support of IT EUS hardware (printers, PC’s, accessories, VOIP phones, mobile phones, A/V, etc.), software (MAC OSX, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, RingCentral Glip, etc..), and applications (Office 365, Okta, Google Apps/Drive, etc..)
Ensure standards are in place and updated for PC configuration of hardware, operating system, drivers, accessories, audio/visual equipment, telecom, VOIP, desktop and mobile phones
Assist in the management of vendors such as Internet Service Providers, cable and satellite TV, networking and audio/visual providers
Ensuring timely follow up and status updates until issue is resolved
Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents
May be required to be on call 24x7 to support onsite EUS IT incidents and escalations
Experience with executive level onsite and remote support in an enterprise corporate setting
Experience troubleshooting and supporting Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
Strong understanding with troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365, Google Apps/Drive, Box, Confluence, etc.) in relations to the impact on IT EUS services
Experience supporting and recommending audio / video technology and equipment (Projector, TV, PolyCom, Apple AirServer/AirPlay, Mixer, RingCentral Rooms, etc.)
Experience setting up, installing, cabling, maintaining office Audio/Visual, PC Laptop and network related equipment
Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
Must be capable of navigating a push cart or hand truck
Strong sense of urgency with an attitude of never giving up until the issue is closed to the satisfaction of the customer
Demonstrated analytics and problem solving skills
Ability to excel in a team-oriented, collaborative, and fast-paced environment

It-associate Desktop Systems Specialist Resume Examples & Samples

A positive, energetic, cheery, "people" personality is required. Ideal candidates are incredibly patient and understanding, with a willingness to work with people with a wide range of computer skills and knowledge
Acting as a technical consultant for the business, solving technical problems that add business value
Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
Software and hardware installation, setup and configuration (e.g. system imaging)
Ad hoc setup and configuration of desk telephone equipment and softphones
IT support of regional office moves, expansions and acquisitions
Representing regional customer needs when working with other IT teams
Working closely with the global desktop, networking and operations teams to ensure the smooth delivery of IT solutions into the region
Regional testing of software patches, updates and new software packages
Collecting, tracking and documenting information as part of the inventory of IT assets
Tracking all support and change requests through the Remedyforce application
A good understanding of “Quality” as it relates to Customer satisfaction
Industry recognized engineering, computer science or IT Bachelor level degree
Must have very good knowledge of computer hardware and software in general
Proven track record supporting MS Windows operating systems (Windows 7 and 10), Active Directory and MS Office (including MS Outlook)
Must be flexible in terms of availability and ability to travel to other regional offices (around 10% of time)
Must have good written and verbal English skills
Apple Support Experience with El Capitan, Sierra
Experience setting up new offices from the ground up (including cabling and other IT services)