Desktop Systems Specialist Job Description

Desktop Systems Specialist Job Description

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Desktop systems specialist provides tier 3 support for Windows Servers (2008-2012R2), networking gear (firewalls, layer 3 switches, and various Citrix network appliances), Citrix, virtualization software, SAN, and Microsoft SQL Server.

Desktop Systems Specialist Duties & Responsibilities

To write an effective desktop systems specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop systems specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Prepares documentation relevant to the configuration and maintenance of desktop systems and trains other employees on how to perform related tasks
Reviews and offers suggestions for edits of documentation relevant to the configuration, maintenance and troubleshooting of desktop systems
Prepares documentation relevant to the configuration, maintenance and troubleshooting of desktop systems
Diagnose and resolve technical issues and workstation problems efficiently
Install new hardware, following design or installation specifications
Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Installs, configures and troubleshoots desktop systems, workstations, laptops, printers and copiers to improve the company’s end-user environment
Creates accounts, maintains passwords, data integrity and file system security for the desktop environment following company processes
Administers tools for the encryption, patching, virus protection and backup of all end-points
Configures mobile device security

Desktop Systems Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Desktop Systems Specialist

List any licenses or certifications required by the position: ITIL, MCSE, COMPTIA, MCSA, MCP, MTA, MCDST, SCCM, HDI, CORE

Education for Desktop Systems Specialist

Typically a job would require a certain level of education.

Employers hiring for the desktop systems specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Information Technology, Technical, Business, Engineering, Education, Information Systems, Associates, Computer, Computer Information Systems

Skills for Desktop Systems Specialist

Desired skills for desktop systems specialist include:

Maintenance
Network implementation
Server hardware
Software installation
Switches
Firewalls
Mac OS
SAN and wireless
ITIL and ITSM best practices
VPN's

Desired experience for desktop systems specialist includes:

Effective communication and interpersonal skills, comfortable when working Executive Leadership team
Prior experience with Windows PowerShell is desired
Prior experience with telecommunication issue resolution is desired
Office 2003/ 2007/2010 installation and support
Lotus Notes Support
Novell file and print service support

Desktop Systems Specialist Examples

1

Desktop Systems Specialist Job Description

Job Description Example
Our growing company is looking for a desktop systems specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop systems specialist
  • Functions as a Tier-2 escalation point for IT Support Specialists as it relates to incoming incidents, problems or requests
  • Shows aptitude, initiative and follow through, and has strong project management skills
  • Adheres to Change Control Processes and Procedures
  • Accurately documents and communicates instances of system failures, repairs, installations, or changes
  • Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards
  • Answers the Service Desk support phone line, provides “First Call Resolution” and distributes tickets as they arrive
  • Receives and responds to incoming calls, walk-up user questions, and IT support tickets
  • Resolves issues independently or with assistance from more senior staff and escalates as necessary
  • Uses provided software deployment tools or installs software remotely
  • Performs workstation imaging utilizing existing systems
Qualifications for desktop systems specialist
  • McAfee Virus Scan 8.7i / Symantec Antivirus installation and support
  • Blackberry/ iPhone/ iPad support and configuration
  • Windows wireless support
  • Batch file creation and VB scripting
  • Multiple vendor desktop and laptop support
  • System Center Configuration Manager (SCCM) reports/ software automation
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Desktop Systems Specialist Job Description

Job Description Example
Our innovative and growing company is hiring for a desktop systems specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop systems specialist
  • Perform basic repair and maintenance of printers and plotters
  • Documents and completes day-to-day IT repeatable processes
  • Supports collaboration tools (Zoom and Skype for Business)
  • Provides application support (MS Outlook, MS Office, Oracle, Agile, Salesforce)
  • Monitors installations for encryption, antivirus and backup software
  • Assists with creating/deleting network logons, removing/adding users, and resetting passwords
  • Works with vendors and suppliers to source hardware, equipment and resources
  • Functions as a Tier-2 escalation point for Helpdesk Technicians as it relates to incoming incidents, problems or requests
  • Microsoft Active Directory account management
  • Initial setup of IT services as part of the new hire process (incl
Qualifications for desktop systems specialist
  • Nuance eScan support
  • Cisco/ Avaya IP phone configuration
  • Hands on support for server/ network/ telecom equipment
  • Relocates and sets up desktop computer devices and phones
  • Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones)
  • Basic knowledge of procedures, utilities and program scripts is preferred
3

Desktop Systems Specialist Job Description

Job Description Example
Our growing company is hiring for a desktop systems specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop systems specialist
  • Installs, configures, deploys and troubleshoots desktop systems, workstations, laptops, mobile devices, printers and copiers to improve the company’s end-user environment
  • Maintains user accounts, data integrity and file system security for the desktop environment following company processes
  • Ensures encryption, patching, virus protection and backup of end-points
  • Troubleshoots problem areas as they relate to the desktop and network connectivity
  • Provides end-user support in person, via chat, and telephone
  • Shows aptitude, initiative and follow through
  • Accurately documents and communicates system failures, repairs, installations, or changes
  • Provide Level 1 operational and technical support
  • Maintainuser accounts, data integrity and file system security for the desktop environment following company processes
  • Functions as an escalation point for incoming incidents, problems or requests
Qualifications for desktop systems specialist
  • Self Driven and able to work through issues
  • Abel to work both independently and in a team environment
  • Typically requires an Associate's degree (A
  • Ability and willingness to travel if needed
  • CompTIA A+, Network+, Microsoft MCP, MTA, MCSA, or MCSE certifications preferred
  • Captures and documents end-users requirements
4

Desktop Systems Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a desktop systems specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop systems specialist
  • A positive, energetic, cheery, "people" personality is required
  • Install, upgrade, support and troubleshoot XP, Windows 7, Microsoft Office and any other authorised desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Perform 1st line Service Desk function that involves receiving and processing requests from customers via telephone, email, web/online submissions
  • Provide communications on all escalated issues to business leaders, management and other support teams
  • Manage request processing within internal and external committed SLAs
  • Handle and support advanced technical support issues for end users
  • Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues
  • Communicate highly technical information to both non-technical and technical staff
  • Recommend hardware and software solutions
Qualifications for desktop systems specialist
  • Demonstrates a depth of knowledge in a specific technology focus or area of responsibility
  • Degree or Professional Certification in Computer Sciences related field or Information Systems
  • Coursework in communications not required, but a plus
  • Associates or other 2 year technical degree in related discipline, Bachelor’s degree, or experience
  • MCP/A+ Preferred
  • Year End Support
5

Desktop Systems Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of desktop systems specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop systems specialist
  • Respond to user’s request within agreed time (call, email, tickets)
  • Troubleshoot incident ticket and route to level 2 as needed
  • Process VPN activation
  • Create Windows account
  • Provides technical support by telephone, remote technology, and on-site to computer users statewide
  • Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts
  • Performance analysis is conducted on a regular basis on PC's to determine system performance levels
  • Conducts both formal and informal training for users and local system representatives
  • Configures client software, ODBC drivers, Outlook and Exchange e-mail access, protocols, adapters, and TN3270 host emulation
  • Creates, maintains and administers user logins to all ODF systems
Qualifications for desktop systems specialist
  • Apple Certifications a plus
  • Minimum 3+ years’ experience in an I.T
  • Degree in computer science or equivalent desirable
  • Must be highly motivated and have a positive attitude
  • Must be able work well with others as part of a Team
  • Job duties include, but not limited to, detailed work, confidentiality, reading documents, problem-solving, Customer contact, multiple concurrent task, and frequent interruptions

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