Desktop Specialist Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the desktop specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Bergstrom

Guy

Bergstrom

81941 Harvey Light

Detroit

+1 (555) 696 8897

81941 Harvey Light

Detroit

Phone

p +1 (555) 696 8897

Experience Experience

Detroit, MI

Desktop Specialist

Detroit, MI

Kemmer LLC

Detroit, MI

Desktop Specialist

Providing technical support by utilizing remote control and Windows administration tools
Working knowledge of Microsoft Office 2010, 2013 and O365
Working knowledge of Microsoft Office 2010, 2011, 2013 and O365
Provide henhanced support on L3 incidents
Work in close relation with the team leader
Familiar with the basics of computer networking - DHCP, DNS, routers, gateways, VPNs, NATs, and VLANs
Update internal documentation regarding changes in clients' network infrastructure and software configuration

Chicago, IL

RDS Desktop Specialist

Chicago, IL

Hermann-Bayer

Chicago, IL

RDS Desktop Specialist

Communicate application problems and issues to management, development teams and end users
Troubleshoot and resolve network connectivity and performance issues
Develops innovative solutions and refines processes to improve service delivery
Provide OS and database maintenance
Develops technical documentation for both technical and non-technical audiences
Working knowledge of iOS and Android
Working knowledge of Lync and Video Conferencing

present

Philadelphia, PA

PC / MAC Desktop Specialist

Philadelphia, PA

White, Schinner and Thiel

present

Philadelphia, PA

PC / MAC Desktop Specialist

present

Effectively manage all Assets via IT Asset Management Database
Active Directory user and computer management
Develop relationships with key business and IT partners
Working knowledge of Windows 7
Provide remote support via Bomgar, SCCM, Landesk or RDP
Provide in person desk side and technical support for office based users
Working knowledge of Microsoft Office 2011 for Mac, Office 2010, 2013 and O365

Education Education

Undergraduate Degree in Business Information Systems

Webster University

Undergraduate Degree in Business Information Systems

Skills Skills

Excellent technical knowledge and problem identification, analysis and solving skills
Ability to utilize strong analytical skills and problem solving methods
Working knowledge of iOS and Android
Working knowledge of Microsoft Office 2010, 2013 and O365
In depth knowledge of Microsoft Outlook
Strong verbal and written communication skills for customer interface and documentation
Able to communicate in a clear manner – Desired
Microsoft Certification - Highly desired
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) - Highly desired 2 Years
Ability to document and communicate issues clearly

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Desktop Specialist Resume Examples & Samples

Monitor Nimsoft ticket queue for new issues and address based on criticality
Ensure all open trouble tickets are resolved fully following SLA’s
Develop relationships with key business and IT partners
Follow, enact and contribute to all Standard Operating Procedures
Effectively manage all Assets via IT Asset Management Database
Excellent technical knowledge and problem identification, analysis and solving skills
Advanced Windows 7 64bit operating system troubleshooting skills
Working knowledge of Microsoft Office 2010, 2013 and O365
In depth knowledge of Microsoft Outlook
Active Directory user and computer management
Connectivity – VPN, WiFi, LAN, WLAN, TCP/IP and DHCP
Experience with Dell and Lenovo hardware
Experience with HP Laserjet printers and Xerox MFD’s
Experience with imaging and systems management tools Ghost, MDT, LanDesk and SCCM preferred
Experience with Microsoft Lync, WebEx GoTo meeting, Adobe Creative Suite, SoftPhones, Bluetooth headsets and wireless communication devices and webcams preferred
Windows 7 certification preferred
Bachelor’s Degree or equivalent experience a plus
Proven experience supporting end users in an enterprise environment

Desktop Specialist Resume Examples & Samples

Provide in remote and in person desk side and technical support for office based users
Advanced Mac OSX operating system troubleshooting skills
Working knowledge of iOS and Android
Working knowledge of Microsoft Office 2010, 2011, 2013 and O365
In depth knowledge of Microsoft Outlook on Mac and PC
Experience with Dell, Lenovo and Apple hardware
Experience with HP LaserJet printers and Xerox MFD’s
Experience with imaging and systems management tools: Ghost, MDT, LanDesk and SCCM preferred
Experience with Microsoft Lync, WebEx GoTo meeting, Adobe Creative Suite, Soft Phones, Bluetooth headsets and wireless communication devices and webcams preferred
Apple OS or ACMT certification preferred

Desktop Specialist Resume Examples & Samples

Provide end-user desktop support to employees in SoHo, Brooklyn, and Columbus (Ohio) locations
Assist in on-boarding process, preparing computers and peripherals for new employees’ first days
Ensure that user requests are addressed in a timely and professional manner
Troubleshoot issues with Microsoft and Adobe software
Manage IP phone system and troubleshoot any problems
Support A/V and conference room issues
Comfortable working with all levels of employees—from executives to interns—and prioritize when necessary

PC / MAC Desktop Specialist Resume Examples & Samples

Ensure all open trouble tickets are resolved fully following SLA's
Follow, enact and contribute to issue documentation database
Provide remote support via Bomgar, SCCM, Landesk or RDP
Outstanding communication, organization, time management, and interpersonal skills
Advanced Mac OS X operating system troubleshooting skills
Working knowledge of Windows 7
Working knowledge of Microsoft Office 2011 for Mac, Office 2010, 2013 and O365
Connectivity - VPN, WiFi, LAN, WLAN, TCP/IP and DHCP
Advanced experience with Apple hardware
Experience with HP Laserjet printers and Xerox MFD's
Ability to document and communicate issues clearly
Experience with imaging and system management tools such as ARD and LanDesk preferred
Apple OS X Certifications preferred
Minimum of 3 years of experience with in person customer support, Windows, Microsoft Office, networking and printing
Bachelor's Degree or equivalent experience a plus

Desktop Specialist Resume Examples & Samples

Microsoft Windows Server administration and maintenance
Microsoft Windows Desktop administration
Experience troubleshooting OS and application performance
Experience with VBSscript, power shell, command scripts and batch files

Desktop Specialist Resume Examples & Samples

Provides technical support to internal desktop systems for hardware/software, applications, components and peripherals to all levels of the Corporate staff up through C-Level Executives
Provides technical support for the audio/video infrastructure of the FRC event center and other large/medium/small conference room peripherals. Knowledge of ClickShare, ClearOne, Crestron technology preferred
Installs, configures, and troubleshoots desktop systems, workstations and servers in a heterogeneous environment
Performs on site analysis, diagnosis, and resolution of complex desktop problems for end users and recommends and implements solutions, including on-site repair for remote users as needed
Maintains password security, data integrity and file system security for the desktop environment
Monitors Servicenow ticketing system and pursue timely resolution of all work orders
Maintain problem status/ resolution information in a database (ServiceNow)
As a skilled specialist, completes tasks in creative and effective ways
Minimum of 4 - 6 years of related experience supporting a cleanroom environment highly preferable
Provides user support using remote access tools
The typical schedule for this position is Monday thru Friday 8:00am to 5:00pm. The hours are subject to change with or without notice at the sole discretion of Seagate. This position is paid on an non-exempt (hourly) basis
Candidate with lesser years of experience or education may be considered for a junior grade

Desktop Specialist Resume Examples & Samples

3-5 years providing remote and on site support for executive users and staff for workstations, laptops, printers
3-5 years administering accounts in Active Directory and Exchange (profile migrations/creations)
3-5 years experience training users (customer service) and documenting procedures for configuring and deploying equipment

Desktop Specialist Resume Examples & Samples

On-site and/or remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions
Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levels
Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components
Communicate application problems and issues to management, development teams and end users

Desktop Specialist Resume Examples & Samples

Installing, testing and making software available to appropriate users Insuring software is properly configured, regularly updated and working properly on all PCs
Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s,
Laptops, printers, and other peripherals
Build PC and Laptops using Microsoft SCCM
Knowledge of imaging
Raising Incidents in Service Now
Maintaining inventory records
Diagnosing and troubleshooting hardware failures
Repair and upgrade different types of computers (software and hardware)
Liaising with external support companies to resolve faults in a timely manner
Liaising with the designated personnel responsible for keeping the inventory
Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference toom technology
Providing technical support by utilizing remote control and Windows administration tools
Effectively communicate all support aspects to all levels of personnel in a support driven customer oriented manner through the Service Now Helpdesk
Associates Degree from an accredited college or university or two years field experience with computing hardware and software. A+ certification or and equivalent combination of training and experience
Experience should include troubleshooting various types of bus architecture (ISA, EISA, VLB, PCIA and MCA) hard drives, video adapters, network adapters, memory, Modems and power supplies
Thorough knowledge common operating systems and industry related software
Able to fully assemble computers
Knowledge of PC hardware and software systems
Knowledge of common operating systems
Knowledge of current hardware and software trends in the industry
Ability to utilize strong analytical skills and problem solving methods
Ability to communicate effectively, orally and in writing and to write concise and clear reports
Ability to relate technical information to non-technical personnel

Desktop Specialist Resume Examples & Samples

Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk
Deploying PC’s and providing support to end users in a large enterprise environment (500 PC’s +) – Required 3 Years
Develop, test, maintain PC images – Required 3 Years
Experience supporting PC’s in a large domain environment – Required 3 Years
Install and configure PC hardware and peripherals – Required 3 Years
Repair PC’s by replacing hard drives, motherboards, memory, etc. – Required 3 Years
Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. – Required 3 Years
Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. – Required 3 Years
Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. – Required 3 Years
Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) – Required 2 Years
Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. – Required 2 Years
Experience integrating Macintosh systems into an Active Directory Domain environment. – Required 1 Years
Scripting with VBS and PowerShell - Highly desired – 2 Years
Configuration Management Console queries and reporting - Highly desired 2 Years
SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize - Highly desired 2 Years
Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) - Highly desired 2 Years
Microsoft Certification - Highly desired
Able to communicate in a clear manner – Desired
Change oriented – improve processes and confront difficult circumstances in creative ways - Desired

Senior Desktop Specialist Resume Examples & Samples

1) 4 or more years of desktop support experience in an environment where you are directly responsible for at least 250 end users
2) 2 or more years with network device/connectivity troubleshooting and server troubleshooting experience
3) 2 or more years serving as the "last line of support" and/or escalation point for an IT service desk

Desktop Specialist Resume Examples & Samples

2) Problem solving: gathering information, evaluating options and offering good solutions
3) Product and technical knowledge: understanding the overall systems environment, such as system maintenance, workstation support, Internet connectivity
1-2 years of experience

Desktop Specialist Resume Examples & Samples

Troubleshoot minor server-hardware issues
Set up and maintain user desktop environments; relocate and set up peripherals as may be required
Order, inventory, and return IT parts and equipment as needed
Maintain printers; troubleshoot issues

Desktop Specialist Resume Examples & Samples

1 year of Desktop Support experience
Be familiar with Windows 10
Organizational and time-management skills with ability to multitask effectively

Desktop Specialist Resume Examples & Samples

A+, or other industry standard certification
2+ years support experience that includes the following: User desktop setup Windows, UNIX, and/or Linux OS HP and/or Dell server hardware Active Directory or Novell networking
Be familiar with desktops and laptops and Windows 10
Candidates must meet certain eligibility requirements for this client

Desktop Specialist Resume Examples & Samples

Provide phone, remote control, and on-site break-fix support for printers, desktops, laptops, and phones
Troubleshoot and resolve network connectivity and performance issues
Set up user accounts, permissions, mailboxes, groups and other server administration items Drive to client sites to deliver and install networking devices
Document and update all support requests within ticketing system
Update internal documentation regarding changes in clients' network infrastructure and software configuration
Communicate professionally and clearly with clients regarding status of requests and timelines
Follow established procedures to ensure repeatable results
Provide limited training to users regarding how to use their computer and software - setting up shortcuts, email signatures, etc
High level of skill in troubleshooting computer hardware, software, and networking systems installed in customer sites
Familiar with the basics of computer networking - DHCP, DNS, routers, gateways, VPNs, NATs, and VLANs
Advanced knowledge of Windows operating systems and working knowledge of Microsoft Office
Self-starter with ability to work under minimal supervision
Electronic communications: simple, friendly, with no grammar or spelling errors
Oral communications: speaks clearly, listens and gets clarification when necessary, responds informatively to questions
Personality: friendly, vibrant, and charismatic

RDS Desktop Specialist Resume Examples & Samples

5-10 years of hands on expertise with deep understanding and knowledge of Microsoft’s Remote Desktop Service, Windows Server 2012, Active Directory, Group Policies, application integration into an RDS environment and proficiency troubleshooting desktop application issues
This person will have deployed RDS and standard desktop applications such as MS Office, Thunderbird, Firefox, Outlook, Pidgin, etc. in an RDS environment
They will possess a thorough understanding of how to properly integrate these applications for RDS, set Group Policies and ensure consistency across a multi-node RDS environment
Additionally they will possess strong written and verbal skills and will be responsible for delivering knowledge documents suitable for backline support as well as end user self-help
This person will also provide end user support and use this as an opportunity to identify common issues, determine solutions and turn this information into self-help and knowledge documents
Familiarity with advance topics such as MS cluster is strongly desirable
Ability to work independently and collaborate with virtual teams / individuals is essential
May require some weekend (Saturday and Sunday) work as well as on-call duties

Lead Application License & Desktop Specialist Resume Examples & Samples

Hardware knowledge of computer internals, configuration, troubleshooting
Solid understanding of Microsoft Desktop and Server Operating Systems
Solid understanding of Microsoft Office in a business network environment
Possess a good understanding of LAN / WAN technologies and protocols including TCP/IP & DNS
Knowledge and experience with Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012, and MAC OS
Experience with configuring and troubleshooting Printers and VPN clients
Ability to configure and troubleshoot functionality on mobile devices
Ability to manage hardware, software, and support applications
Experience administering users in Microsoft Active Directory and Exchange
Understand software licensing and the audit/tracking process that goes with software licensing
Experience with asset and hardware tracking
College Degree Required; equivalent work experience considered
Technical Certifications are a plus
Minimum 4+ years experience that includes maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment
Excellent customer service, verbal and written communication skills
Able to work evenings or weekends on occasion if necessary
Ability to document process and application usage details
Team oriented environment

Desktop Specialist Internship Resume Examples & Samples

Currently enrolled in or planning to pursue an undergraduate degree in Business Information Systems, Communications, Computer Science or a related field
Candidates must have a minimum 3.0 cumulative grade point average
Highly Proficient with MS Office (Word, Excel & PowerPoint)
Desire to learn more about Information Technology career paths
Possess experience in setting up and working on computer hardware; providing network and PC support; and/or working with end-user customers to resolve and work through issues a plus
Familiar with current desktop technology including personal computers, laptops, peripherals (i.e. mouse, keyboard, speakers), smart phones (iOS, Android, Windows), printers and print services, industry standards and trends
Prior customer service experience a plus
Candidates must be legally authorized to work in the United States

Desktop Specialist Resume Examples & Samples

Install, troubleshoot, and maintain client equipment (e.g. HP/SUN/IBM Servers)
Identify, analyze, and repairs product failures
Maintain and order spare parts as needed
Determine and recommend which product or services best fit the customers' needs
Familiar with a variety of the field concepts, practices, and procedures a plus
Working experience with Hardware RAID (e.g. IBM ServeRAID, HP SmartArray, Dell PERC)
Working experience with Remote Access Cards (e.g. IBM IMM, HP iLo, Dell iDRAC)
Working experience with IBM BladeCenter
Working experience with HP BL\DL\ML series
Working experience with Dell PowerEdge series
CompTia A+ and/or Server+ certification a plus

Desktop Specialist Resume Examples & Samples

A.S. in related field A+ certification
5-7 years support experience that includes the following: User desktop setup Windows, UNIX, and/or Linux OS HP and/or Dell server hardware Active Directory or Novell networking
Must be able to get a secret clearance

Desktop Specialist Resume Examples & Samples

Work in close relation with the team leader
Maintain documentation of their activities and having checklists for the various tasks in their respective area of responsibility
Provide henhanced support on L3 incidents
Open incidents with the hardware vendors in the event of a problem relating to a supported
Follow-up on opened incidents with vendors until they are resolved
Keep abreast of changes occurring in the client environment that could have an impact on deliverables. This includes, but is not limited to
Network changes
Push software updates
Upgrades to backend components
Scheduled maintenance in the environment
Environment improvents
Project works
Develops technical documentation for both technical and non-technical audiences
Interfaces with customer and account based teams on projects
Interfaces with software and hardware vendors to troubleshoot issues or obtain technical information on product
Ensures appropriate company policies and procedures are followed
Develops innovative solutions and refines processes to improve service delivery
Maintain and upgrade software assigned to his responsibility
Troubleshoots / fixes L3 incidents
Degree in computer science or related field or equivalent training/education required 5+ years of desktop specialist experience required
Demonstrated experience in supporting Windows 7 and Windows 10 Operating Systems
In-depth experience in troubleshooting Windows based environment, including but not limited to
Patch deployment
Windows based Infrastructure