Desktop Engineering Resume Samples

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L Daniel

Laron

Daniel

5539 Hauck Neck

Chicago

+1 (555) 715 6209

5539 Hauck Neck

Chicago

Phone

p +1 (555) 715 6209

Experience Experience

Houston, TX

Desktop Engineering

Houston, TX

Johnston and Sons

Houston, TX

Desktop Engineering

Analyze the overall performance of the created service offerings, and evaluate performance and service improvement opportunities
Connect with higher management to discuss any open issues, and getting feedback to improve the team performance
Active management and coordiantion of workload in the region
Work on other tasks assigned by the manager
Manage and administer the enterprise management suite Casper
Assist in developing and maintaining standard configurations for desktops and laptops
Project Management of your work stream

Los Angeles, CA

Desktop Engineering, End User Services

Los Angeles, CA

Ratke-Mayert

Los Angeles, CA

Desktop Engineering, End User Services

Perform software distribution and patch management to Windows PC's, laptops, and servers
Provide functional and technical written evaluations of products and operating system upgrades and patches
Perform 3rd level support, identifying root cause with strategic solutions to problems
Develop, organize and maintain standard operational procedures
Create desktop/laptop build processes for domestic /global sites
Create and maintain systems documentation for testing and validation
Create and communicate systems and application standards

present

San Francisco, CA

Infrastructure Product Manager Desktop Engineering

San Francisco, CA

Kilback Inc

present

San Francisco, CA

Infrastructure Product Manager Desktop Engineering

present

Development of marketing, deployment and adoption strategies
Enterprise management solutions (SCCM,SCOM, etc)
Developing product roadmaps
OS & Application management (packaging standards, deployment mechanism, patching, WSUS, Altiris, etc)
Pricing & cost management
Managing the lifecycle of the products, leading the Plan & Build phases, and influencing the Deploy & Operational models and paradigms
Managing the upstream and downstream supply chains,

Education Education

Bachelor’s Degree in Computer Science

University of Georgia

Bachelor’s Degree in Computer Science

Skills Skills

Expertise in Windows 7
Basic Experience in SCCM
Good inter personal and client handling skills
Printer maintenance and management
Knowledge on Macintosh
Exposure to Video conferencing system
Work experience with clients outside India or in onsite roles
Willing to work in 24x7 environment
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
Troubleshooting skills on VPN connectivity, dial up , wireless routers

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13 Desktop Engineering resume templates

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Desktop Engineering Developer Resume Examples & Samples

Develop tools for the desktop to improve the user experience and security of the desktops
Develop automation tools for the desktops where manual solutions can be replaced
Develop tools for mobile devices
Manage and implement group policies on desktops and laptops
Deploy software and patches via SCCM 2012
Provide 3rd level support for desktops, laptops, and virtual desktops
Work on desktop related projects and enhancements
Extensive experience in developing desktop applications to improve the user experience or security of the desktops
Candidates must have experience providing 3rd level support for desktops and laptops
Creating and implementing Windows zero-touch builds via SCCM is essential to this role
Broad experience in implementing desktop related group policies
Ideally the candidate will have vast knowledge and experience in deploying software via SCCM

Analyst Desktop Engineering Resume Examples & Samples

3-5 years of experience in Application Packaging using Installshield AdminStudio
3-5 years of experience in Microsoft Application Virtualization and sequencing tasks (App-V 4.6 and App-V 5.0)
1-2 years of experience in software deployment using SCCM (2007/2012)
Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, certification, testing, reporting and deployment

Associate Desktop Engineering Resume Examples & Samples

6-8 years of experience in Application Packaging using Installshield AdminStudio
6-8 years of experience in Microsoft Application Virtualization and sequencing tasks (App-V 4.6 and App-V 5.0)
2-4 years of experience in software deployment using SCCM (2007/2012)
Knowledge of Automation/scripting using PowerShell/VBScript
Knowledge of creating Mac packages & deployment using Casper
Knowledge of Active Directory, Group Policy, Antivirus software, Citrix, Virtual Desktop environments
Good communication skills & team player, ability to co-ordinate well within local/global teams within same function as well as cross functional teams, Works under general supervision; reports to a team lead or manager
Demonstrates ability to ensure processes are being followed by the team
Development skills a plus

Tech Specialist Desktop Engineering Resume Examples & Samples

Lead the planning, design, and implementation of new Information Technology initiatives by working and collaborating with customers and vendors in addition to communicating project status on the entire life-cycle of the project
Acts as the technical expert both defining the technology roadmap with regards to Windows-based systems and in mentoring systems analysts
Work with Team Leads and Manager to maintain team goals
Demonstrated technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) with experience in managing medium to large environments
Proven experience designing, deploying, operating, or troubleshooting virtualized applications/infrastructure Citrix XenApp, Citrix XenDesktop, and Microsoft Terminal Services
Experience working with user profiles in a Citrix, Terminal Services or VDI environment
Familiarity with modern enterprise hypervisor technologies such as VMWare vSphere, Microsoft HyperV, and XenServer
Experience in solution planning and requirements identification
Strong technical troubleshooting skills.Create engineering documentation based off of architectural designs
Minimum ten years of experience in IT support with a track record of high performance and increasing responsibility
Five years of leadership experience with direct responsibility for a reasonably sized team supporting information technology
Bachelor degree in Computer Science, MIS, IT, or another technical computing field required
Five years “hands-on” experience with Microsoft technology required
Organization enterprise experience with SCCM, SharePoint 2010/2013 required
Strong planning, design, and implementation and problem solving skills required
Well-developed written and verbal communication skills
Strong project management skills required

Tech Lead-desktop Engineering Resume Examples & Samples

Significant IT experience (10+ years relevant work experience) with at least 3 years as a Technical Lead
Excellent technical skills and experience gained from working within complex Desktop infrastructure projects. You must be able to demonstrate how you’ve led large scale migrations together with the methodologies and techniques needed to manage a geographically disparate workforce
Demonstrable experience in translating high level technical architectures and service design requirements into a clear and coherent low-level designs
Significant experience of infrastructure and application architectures, particularly with respect to VDI, MDM, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality
Significant experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible, for example the automation of Desktop provisioning and Application deployment, including end user self-service
Experience of advanced problem management and troubleshooting techniques, performance and capacity reporting using various tools
Good understanding of security best practices, particularly in relation to software patching, data leakage prevention and encryption
Good understanding of the total cost ownership and lifecycle management of EUC assets
Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
Experience of working in a geographically dispersed, international organization
Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues and managing the demands of non IT staff and senior stakeholders
Expert knowledge of cloud platforms including Microsoft Azure IaaS, PaaS and AWS
Expert knowledge of implementing and supporting Office 365, including Lync/Skype for Business, PSTN connectivity and Cloud PBX in a global organisation
Expert knowledge of Microsoft Active Directory Domain Services, ADFS, SSO and cloud based identity management
Expert knowledge of Microsoft Windows Server 2012 and Hyper-V to support regional office locations, including on-premise and cloud based file serving
Advanced knowledge of tracking assets and deploying software using System Center Configuration Manager (SCCM)
Advanced knowledge of Windows network protocols including DNS, DHCP, WINS, LDAP and Kerberos
Advanced knowledge of integrating large heterogeneous environments that include Windows and OS X file systems, desktops, laptops and mobile devices
Advanced knowledge of PowerShell to automate complex and repetitive operations for L1 and L2 support teams
Advanced knowledge of security technologies and strategies, including the use of web and email content filtering, public key infrastructure, drive encryption, patch management and AV best practices
Knowledge of MDM technologies and how these are used to support a BYOD strategy
Knowledge of monitoring tools such as System Center Operations Manager (SCOM)

Windows Desktop Engineering Escalation Engineer Resume Examples & Samples

Participate in defining new standard for desktops and laptops, to meet the business need
Understand project requirements and map it to technology deliverables
Strong interpersonal, written and oral communication skills, Ability to actively listen and clearly communicate with other teams globally. Able to clearly articulate to technical and non-technical audiences alike
C, C++, VB.NET and/or C# development skills with some web services a plus

Desktop Engineering Resume Examples & Samples

The associate would be responsible for managing and running the Desktop support operations
Provide L2 and L3 Windows desktop support to the business
Provide day-to-day supervisory role for other team members
Provide the single point of contact role for the customer and management
Ensure staffing levels and schedules are maintained to meet client requirements
Ensure team goals for Service Level Agreements are met
Provide and review monthly reports for both client and senior staff
To identify and resolve issues with OS/applications, following agreed procedures and using application management software and tools to collect agreed performance statistics
Resolve all incidents and Service requests assigned to the queue in timely manner and document all procedures in the ITSM tool
Perform OS and application level patch management
Perform hardware maintenance and break/fix
Manage and administer the enterprise management suite Casper
Track all Apple hardware assets
Create clear and crisp self-help documents for the end users
Train the L1 Helpdesk resources as and when required
Assist the team in setting up video conferencing system
Work on other tasks assigned by the manager
Expertise in Windows 7
Basic Experience in SCCM
Knowledge on Macintosh

Desktop Engineering Resume Examples & Samples

Provide day-to-day support to users on IT related issues
Track all hardware assets
Manage printers and Toners
Exposure to Video conferencing system

Mgr Desktop Engineering Resume Examples & Samples

Independently manages a team accountable for providing comprehensive desktop support
Provides technical, procedural, and process documentation
Participates in R&D of new desktop hardware and technology trends
Recommends improvements/best practices to developers and team members for seamless deployment and validations; Proactively looks for opportunity to harden processes/systems by means of audits, automation, and/or other measures
Reviews work products of others within team, documenting solutions & providing clarification & support to others

Desktop Engineering Resume Examples & Samples

Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation Basic understanding of SCCM client troubleshooting Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
Basic knowledge of Servers, Switches, Routers, and Data Center related HW
Ability to work in a team-oriented multi tower and vendor environments
Ability to convey technical issues and material to non-technical end users and managers

Desktop Engineering Resume Examples & Samples

Provide on-site/remote support for computer devices (desktops, laptops, handheld devices, printers, Audio/Video Equipment etc.) and associated software. Specifically
Install and configure devices
Install and configure software elements including the operating system (OS)
Maintain and upgrade software elements, including the OS
Move existing devices
Troubleshoot software and hardware issues
Assist end users with application usage questions and concerns
Maintain proper version of the installed software elements, including bug fixes, security patches, and anti-virus updates
Backup and restore selected desktops
Assist in developing and maintaining standard configurations for desktops and laptops
Perform hardware maintenance on equipment that is maintained in-house
Provide VIP Support
Lead/coordination role for 3rd parties and HW warranty providers
Responsible for customer satisfaction
Respond to trouble tickets assigned by the service desk
Receive escalated tickets and be available via phone during the core hours of support
Ensure work is recorded in appropriate fields of the trouble ticket by updating the appropriate ticket fields with resolution information
Escalate the tickets, as required, via the ServiceNow ticket assignment to the appropriate group
Coordinate resolution with other internal and external teams, as appropriate
Update the service desk with progress of the problem resolution through the trouble ticket updates and orally, as requested
Update problem resolution information and return the trouble tickets back to the service desk for closure
Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams
Excellent confidence level and good attitude – mandatory - Interaction is required at senior business level and internally delivery teams
Should be customer facing and have a friendly personality
KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer
Preferred ITIL and Six Sigma background
Responsible for crisis management, process management, SLA adherence, service improvement, value adds etc. specific to his/her business unit – responsible for ensuring stability

Desktop Engineering Resume Examples & Samples

Participate in EUC Field Service transition activies
Assit and be part of Knowledge gatherting and documentation from External Customers and/or Incumbents
Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements
Due Diligence with customer prior to RFP & BAFO submissions
Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services
Create Process Document of current service for the customer and Partner
Work closely with our Third Party Partner
Understanding of Desk side Support duties and process
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL
Strong Customer Relationship skills
Strong Vendor Relationship skills
Strong cross tower relationtionship skills
Project Management of your work stream
Active management and coordiantion of workload in the region
Review of open and assigned tickets as directed by the tower lead
Assist delivery lead in revewing and verifying vendor invoices
When required assist delivery lead in generating customer invoices
Strong understanding and skills in SLA, KPI Management
Review with the Delivery Managers and other internal departments
MIS and Reporting
Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners
Should have participated in Transition and transformation projects in the EUC and Field Services domain
Should have knowledge on Service Desk operation and tools
Good graps of ticketing tools
Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc
Should have knowledge on MS Office and Microsoft project
Ability to work in a project-based environment requiring flexibility and teamwork
Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc
Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them
Effective communication in English mandatory, any local languages or one of European Language is favorable
Experience 4+ years' experience with 1+ years in similar or related role
Experience in manufactoring/factory service delivery desirable
ITIL/PMI professional is a big plus
Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment
Candidate should have good understanding of Desk side desktop support including incident/requets, and break fix
Should have very strong written and oral communication skills
Flexibility with respect to time - client deliverables

Desktop Engineering Specialist Client Computing Resume Examples & Samples

3+ years practical experience with the following Microsoft technologies: Windows 7/8.1/10 Windows Server 2003/2008/2012/2016, Active Directory, Group Policy, Configuration Manager 2012/2016
3+ years practical experience with Operating System Deployment and associated tools (ADK/AIK, MDT)
Microsoft Certified Solutions Associate (MCSA) certification
Good working knowledge of ITIL framework
Engineering and maintain Group Policy

Desktop Engineering, End User Services Resume Examples & Samples

Perform 3rd level support, identifying root cause with strategic solutions to problems
Perform user, system and support requirements; gathering and performing analysis to provide design and architectural recommendations
Develop, organize and maintain standard operational procedures
Create desktop/laptop build processes for domestic /global sites
Create and communicate systems and application standards
Package software and design distribution methods
Perform software distribution and patch management to Windows PC's, laptops, and servers
Minimum 6-7 years’ experience as Desktop Engineer including image creation/build, OS installation/troubleshooting, and Application Packaging
SCCM experience with creation, migration and deployment of application packages. Solid foundation of designing and implementing distributions with SCCM
VBScript and/or PowerShell scripting
Ability to work independently without intensive oversight
Must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively rather than just fixing them after the fact
Bachelor’s degree (or military experience) is required
Microsoft desktop technologies
Strong Background in the following areas
Windows 7 & XP Desktop
Image build experience using Ghost/WIM or similar technologies
Microsoft Deployment Toolkit
Application packaging techniques
VMWare Virtual Desktops

Windows Desktop Engineering Lead Resume Examples & Samples

Work with project managers on global projects with a focus on technical design, risk assessment, costs, timing and benefits
Bachelor degree or equivalent education
Platform experience Active Directory GPO knowledge
Ability to manage and prioritize multiple tasks
Heavily client focused and excellent teamworker
Experience in any number of the following:- Understanding of ITIL methodologies

Desktop Engineering Resume Examples & Samples

Understand client’s current end-user environment and the future roadmap
Provide inputs to the client to update the roadmap
Participate in and support the in-scope delivery team in pilots
Participate in the overall OCM initiative
Seek to identify transformation initiatives to enhance end user experience
Participate in planning and design activities for transformation projects
Make suggestions as to where development and enhancement of future services may be needed by analyzing relevant service opportunities, and by gathering inputs from strategic business areas and Provider internal and external partners
Analyze the overall performance of the created service offerings, and evaluate performance and service improvement opportunities
Propose existing and new service offerings to designated internal groups
Assist and guide innovation POC/prototyping activities, guiding requirements, standards, and best practice creation
Provide agreed reporting to leadership team on specific metrics that drive new innovations and desired behavior
Keep abreast of new technologies and products emerging in the End User Services area. Propose refinements to the definition of and validation of new features potentially leading to new service development, including understanding of what a “complete” solution comprises, ecosystem and partner dependencies, and use cases, as required
Meet with Client representatives to seek to understand consistency in deliverables and solution designs across the globe within End User Services
10+ years of experience in End User computing space
Excellent knowledge on Inventory Management, Software distribution & Patch Management using SCCM
Excellent knowledge on Image Management using SCCM
Very sound knowledge on various Imaging engines and Windows7/10 imaging technology
Able to develop custom deployment scripts (VBS, batch etc...)
Understanding on Package server, Task server, PXE server concepts
Should be able generate custom reports using SQL queries
Basic knowledge of windows server administration including AD, domains, policies etc
Experience on Install shield, Wise packaging studio etc
Experience with Airwatch or other mobile device management suites
Experience with VDI
Experience with application virtualization

Consultant Desktop, Engineering Resume Examples & Samples

Windows Desktop image creation and OS hardening
VMware VDI support
Windows Group Policy Management EndPoint Security (PCI and PII)
Provide technical endpoint support Office 365 endpoint migration
Knowledge of Office 365 OneDrive for Business and Sync client Troubleshoot and document migration issues
Proactively partner with clients to ensure applications meet changing business needs
Maintain in-depth knowledge of IT industry best practices, technologies, architectures and emerging technologies as well enforcing best practices for data and process integration
Act as escalation support for top tier issues Document Solutions

Desktop Engineering Resume Examples & Samples

Working with customers on break fix incidents
Working on catalog task requests, which includes building new desktop/laptop for new hire requests, deploying additional hardware’s (Monitors, keyboard, mice etc.) manual software installations like a regular Service Engineer (Dell Oncall Executives)
Building new desktop/laptop with additional hardware and shipping to customers if the user is home based user
Installing/configuring printer setup for the home based users
Attending daily team meeting to discuss aging incidents/tasks status
Providing support to VIP tickets on priority basis
Receiving assets for the terminated/off-boarding employee requests
Conference room support
Maintaining stock and parts for Laptops/Desktops and consumables on a daily/regular basis
Reviewing DSS ticket volume, numbers on daily basis
Joining on daily/weekly sync up meeting with customer on DSS/VDI/App Packaging teams
Joining to P1-P2 priority incident bridge calls, and coordinating the effort with team for the faster resolution every during weekends and off hours
Connect with team on daily basis to discuss typical issues and providing them directions to resolve the issue at the earliest
Connect with team on daily basis to discuss Aging/open incidents/tasks
Connect with higher management to discuss any open issues, and getting feedback to improve the team performance
Providing feedback to team members if any escalations
Co-coordinating with other resolver groups in resolving typical issues as some of the issues requires multiple team’s effort in resolution
Providing guidance on application packaging activities to team for some of the complex packages
Manage SCCM/SCOM alerts and management, Regular Microsoft patches and updates
Reviewing customer satisfaction survey responses and providing feedback to all the team members
Discuss with team members on service improvement areas for the better service and customer satisfaction
Review status with team on Microsoft monthly patching deployment activity
Reviewing VDI pool requests and coordinating effort with team for the monthly re-compose activity
Validate all asset updates
Measure all validations (soon to include)
Data cleanup / validation
Compare terminations to legal custodian list and alert the necessary groups
Weekly tasks
Meet with Service Now team to continue process improvements
K5 asset management reports

Desktop Engineering Analyst Resume Examples & Samples

Perform all activities of Desktop Engineering Request for Service and handling tickets and request according to agreed procedures
Follow-up, liaise and coordinate with a pool of end users, Level 3 of Desktop Engineering team
Create solutions for desktop support, server support teams and supported business groups in the installation and maintenance of the functional IT
Developing application packaging using tools like WISE, WinBatch, Installshield , SMS, and CA Unicenter
Deploying software and operating system using SCCM
Create and testing AD GPO for software installation
Support incident and task request revolving EPO, DLP, Safeboot, tier-3 issues
Serve as customer contact on technical and service related problems. Providing a high level support for VIPs

Desktop Engineering Resume Examples & Samples

Video Conferencing (Cisco, Acano, Skype)
Office 365, Skype for Business, and OneDrive
Audio / Video Room Design
AD Group Policy
Windows System Internals
Manages the design, planning, maintenance, configuration, and upgrades of the audio video infrastructure service for end users
Creates and maintain integration of Skype for Business integrations with audio video collaboration solutions
Develops and maintain support documentation as it relates to implemented product solutions
Works with business leaders to identify end user collaboration needs
Is responsible for establishing operational turnover to other support tiers
Works with other enterprise technology teams as needed to support the product solution
Participates and shares knowledge across other team members within End User Engineering
Tests, evaluates, and recommends solution improvements to maximum efficiencies

Windows Desktop Engineering Tier Escalation Engineer Resume Examples & Samples

Provide technical assistance based on the research of current software and operating system service packs, patches, updates and fixes for desktop
Recommend, evaluate & document Operating System level standards, GPO requests
Make recommendations based upon the severity, critical need and implications to environment and supported applications
Significant (5+ years) prior experience of operating systems standards (Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment, Experience of financial services industry would be a distinct advantage
Flexible and adaptable to change, able to manage constantly changing priorities
Expert knowledge of Network (i.e. TCP/IP, HTTP, SMB, DNS, etc.)

Infrastructure Product Manager Desktop Engineering Resume Examples & Samples

Analyzing and generating product requirements,
Managing the upstream and downstream supply chains,
Managing the lifecycle of the products, leading the Plan & Build phases, and influencing the Deploy & Operational models and paradigms
Defining the overall service/product experience. This includes interacting, influencing, and managing deliverables with architecture, engineering, and operations team members
Generating product requirements
Developing product roadmaps
Understanding technology changes in the marketplace for their product area
Determining specifications
Production timetables
Pricing & cost management
Negotiating and influencing vendors roadmaps
Time integrated plans for product introduction
Development of marketing, deployment and adoption strategies
Leading the design and engineering efforts
10+ years of experience in roles that demonstrate increased levels of responsibility and positive career progress
Demonstrated technical and management level deployment work experience on large enterprise technology projects from design through to implementation
Track record on defining, building, and architecting scalable and manageable solutions
Strong financial acumen and project management skills, to support enterprise level projects
Excellent oral and written communication skills with experience presenting to a variety of stakeholders including the C suite
Possess both a breadth and depth of knowledge and experience that relates to the workplace technology discipline
Demonstrated experience managing workplace technology across multiple global offices
Windows Desktop design and configuration knowledge (OS build, MDT, registry)
Enterprise management solutions (SCCM,SCOM, etc)
Active Directory design (OU, GPO, etc)
OS & Application management (packaging standards, deployment mechanism, patching, WSUS, Altiris, etc)
User state virtualization, application virtualization
Desktop, laptop, tablets, virtual desktop, terminal services, and other workplace platform knowledge

Desktop Engineering Intern Resume Examples & Samples

Work in collaboration with the Desktop Engineering Team and assist with Window 10 Deployment project
Work in collaboration with the Desktop Engineering Team and assist with daily task / issues
Learn and follow Desktop Eng. Team processes, standards and procedures
Other tasks/projects as assigned by Manager
Current college student (entering, continuing or finishing college)
Ability and willingness to learn complex commercial systems and processes
Strong communicator with ability to maintain open communication with internal employees, managers and customers
Able to prioritize and drive to results with a high emphasis on quality

Desktop Engineering, Manager Resume Examples & Samples

Working with the VP, Architecture and Engineering, deliver solutions that support our technology architectural principles and roadmap
Oversee the design, development and implementation of high quality workspace solutions that support HUB’s business strategy and drive significant value for HUB. Ensure these solutions deliver the scope of capability defined within the timeframes and budget established at project commencement
Provide managerial and engineering oversight across a variety of technologies, including Microsoft Windows 7/10, Citrix XEN, SCCM, APP-V, etc
Deliver insight to backend workspace solutions such as O365, and help define and drive the “end user experience”
Support DaaS research efforts, and help deliver the migration to a DaaS solution if identified
Establish mobile solutions through application availability and delivery, along with device management functions
Continuously improve infrastructure and platform agility, with an emphasis on more efficient merger and acquisition solutions
Ensure the workspace solutions are engineered to high quality standards that not only meet business needs and continuity, but are designed to adapt and scale in the long-term
Effectively manage external parties, from individual contractors to consulting organizations and service providers
Recruit, coach and mentor a world-class, cloud engineering team. Provide clear direction, encourage professional development, and motivate the team to achieve success. Reinforce the cultural principles of HUB and set the leadership tone for the team
Identify and execute opportunities for automation, scale, and business self-service
Assist in forming the HUB IT brand by building a team and solutions that establish HUB IT as a career destination in the industry
Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience (related certifications are a plus)
Minimum 5-7 years of information technology experience in roles of increasing complexity
Minimum of 3-5 years of managerial or equivalent supervisory experience
Minimum of 3-5 years of formal or informal mentoring experience
Large-scale VDI and desktop delivery, application packaging and workspace management experience
Exposure or direct experience with leading development/scripting engineers in building scalable solutions
Proven track record leading technology development organizations in geographically dispersed locations
Excellent project management skills with the ability to balance multiple priorities simultaneously. Demonstrates creativity and innovation in problem solving and applying appropriate methodologies relevant to the complexity of the challenge
Experience scaling operations to support M&A activities
Knowledge of the financial services and/or the insurance industry. Experience working in a private equity backed companies is ideal
Foundational experience in a well-managed, process oriented, financially and metric driven company. An ability to apply best-in-class methodologies to a legacy environment is crucial
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines and working with all facets of IT infrastructure and IT operations
LI-MP1

Desktop Engineering Resume Examples & Samples

Deployment of PC
Native speakers
Assistance with PC peripheral/accessory devices
PC imaging and backup software
Able to pack and ship machines
Update inventory on CMDB for individual machines

Desktop Engineering Associate Resume Examples & Samples

The desktop engineering team member will be responsible for handling escalations to the DVS team and ensuring client SLA's are met. The candidate will be responsible for providing technical guidance to Level 1 and 2 technicians. Please note that the position IS NOT purely responsible for escalation support
The candidate will contribute to create and maintain current and future desktop infrastructure services with its associated documentation (escalation procedures, best practices, support, and training on DVS products and services). The successful candidate will also have the opportunity to work with the EUS project team on specific initiatives involving multiple teams across technology disciplines
The successful candidate must be an experienced scripter for the user workspace with strong experience in supporting enterprise level systems
Experience working in a large, 7x24, investment banking environment
Some level of experience with Citrix
Previous experience supporting users in the finance industry (minimum 5 years)

Senior Desktop Engineering Lead Resume Examples & Samples

Manage and administer a mixed platform client system environment (Mac OS X, Windows, etc.)
Collaborate and work with cross-functional teams to manage client systems as they relate to internal infrastructure
Determine and manage client platforms and management tools/processes
Maintain client hardware standards including client configuration and test bleeding edge technology
Maintain the day to day operations of Jamf Pro including application deployment and settings distribution
Work as the escalation point between various support teams for issues on the client platform
Administer enterprise software including deployment and package management
Write scripts / policies that automate application and settings distribution using internal tools
Drive client security model and best practices in an enterprise environment
Drive business decisions through data using tools like Splunk
Identify internal process and automation improvements and deploy scalable technical solutions
Integrate with other internal systems and tools
Manage transition plans for major upgrades or patches
Diagnose and investigate unique and complex systemic problems
Work proficiently with minimal daily guidance and bring mature seasoned skills when working with production systems
Day to day operations minded individual
Bachelor's degree in Computer Science or related / similar technical field or equivalent industry experience
2+ years experience with LAN/WAN network design in order to provide support/configuration of PXE/Netboot