Desktop Systems Specialist Cover Letter

Please consider me for the desktop systems specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for server and end user hardware/software administration, backup, installation, troubleshooting, operations, maintenance, training, and upgrade for the PMO LAN.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Support of MS Office for Mac
• Knowledge of Apple DEP programs and leasing programs
• CCT JAMF Certification
• Proven record of troubleshooting and problem solving IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, ) in relations to the impact on Site IT services
• Anti-virus definition files and mitigation of non-compliance
• Operating system patching, maintaining a documented procedure and mitigating non-compliance within a quick turnaround
• Experience with GPOs and patching applications
• Strong analytical understanding to identify areas for improvement, presenting ideas, gaining approval and deploying in a structured approach

In response to your job posting for desktop systems specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for pC hardware and software problem determination and resolution, including repair, removal and replacement of components, initial hardware/software configurations, installation, physical moves and coordination of hardware maintenance service, as needed.

Please consider my qualifications and experience:

• Experience setting up and configuring Lenovo, Dell and Apple laptops and desktops
• Has worked in a large multi-national environments that spans the globe
• Experience working in law enforcement
• Knowledge of Lync/Skype for Business and SharePoint at the user level (install, configure, train users one-on-one)
• Experience with Terminal Services and SQL Database preferred
• Leadership/Confident/Energetic mentality
• Desktop experience supporting Windows 10, 8, 7 and XP
• Experience with utilizing Active Directory

Please consider me for the desktop systems specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for complex installation, troubleshooting, maintenance and repair for all networking activities, including server maintenance, backup duties, installation of network endpoints such as switches, routers, printers, workstations, cameras, etc.

Please consider my experience and qualifications for this position:

• Will act as the escalation point for the helpdesk personnel
• Knowledge of guest operating systems such as Windows 7/10
• Knowledge of patching in a virtualized environment
• VMware operational tasks
• Experience with writing SOPs and knowledge base articles
• Able to work on group and individual projects with minimal oversight
• Detailed oriented individual for accurate asset management
• Technical expertise in the area of HP/Dell manufacturer platform to include knowledge of BIOS and driver updates

I submit this application to express my sincere interest in the desktop systems specialist position.

Previously, I was responsible for support for maintenance, training, and desktop support (multiple OS) for ISD staff for hardware, software, network and related computer systems and peripheral device needs.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of network administration functions
• Knowledge of Wi-Fi networking technologies, equipment, and connectivity
• Occasional need to move computer equipment for installations
• Self-motivated that can work both independently part of a team
• Proven track record supporting MS Windows operating systems (particularly Windows 10), Active Directory and MS Office (O365)
• Apple Support Experience with El Capitan and Sierra
• Familiarity with phone systems such as Ayava or Cisco VoIP desk phones
• Experience using a Service Desk or IT issue and problems tracking system such as RemedyForce

I submit this application to express my sincere interest in the desktop systems specialist position.

In my previous role, I was responsible for technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proven record of troubleshooting and problem solving for IT infrastructure services (Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office 365 Apps, Google Drive, Google Apps, Confluence, ) in relations to the impact on Site IT services
• Some racking and stacking but not extensive networking needed
• Great people skills are without question – be driven to solve user problems and make their day
• Strong communication skills (written, verbal, pantomime, shadow puppets)
• Mac and Windows troubleshooting experience
• Experience supporting Dell hardware
• Knowledge of operating systems such as Windows 7/10
• Might do some rack/stack work