Desktop Support Specialist Cover Letter

I would like to submit my application for the desktop support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for 2nd level support Windows 7/10, Mac, iOS, and Android support to executives located on the Culver City campus and home office visits.

Please consider my qualifications and experience:

• Has worked with 3CX or similar IP phones
• Thorough 'hands-on' understanding of Windows OS Systems administration, with DNS, WINS, file access methods, system utilities, and Active Directory in a large environment
• Thorough understanding of all Microsoft Office products
• Comprehensive knowledge of hardware and personal computer analysis
• Provide Level 2 and 3 IT Service desk services including VPN, Ms Windows, Ms Outlook, PC Hardware, Software and network troubleshooting
• Thorough understanding of Windows and MAC Operating Systems
• Keen attention to detail, with a commitment to follow through and follow-up
• Strong understanding of user and PC Management Systems

I submit this application to express my sincere interest in the desktop support specialist position.

In my previous role, I was responsible for front line support for Windows, Linux, Mac, and iOS, systems; serve as an initial point of contact for customers.

Please consider my qualifications and experience:

• Familiarity with current computer technologies and applications such as word processing, spreadsheet and collaboration applications
• Above average knowledge of computer systems (both Windows and Mac)
• Strong English written and verbal skills, command of basic grammar and diction appropriate to an IT Support Center and clear and pleasant speaking voice
• Strong Help Desk operational knowledge such as customer support soft skills and effective phone skills, troubleshooting, and critical thinking
• Strong technical knowledge of all software, hardware, and web-based systems including at including Windows OS, Macintosh OS/X, iPad, iPhone, Lotus Notes and/or Exchange, MS Office, CRM and ERP systems (e.g., SalesForce, JDE, SAP, NetSuite), Reporting systems
• At least aCompTIA A+Certification
• Enterprise Executive Desktop Support Mac OS X JAMF Casper PC Windows ACSA, ACSP, ACTC, ACS, Mac Genius, Dell Certified Active Directory Exchange Server Window Server Power User Super User DNS DHCP Entertainment***
• BS in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience

I would like to submit my application for the desktop support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for 2nd & 3rd level support Windows 7/10, Mac, iOS, and Android support to executives located in Philadelphia Axalta Headquarters.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Follows universal precautions, safe handling guidelines, and all other infection control standards
• Collaborates with other Partners IS support groups as appropriate for support, troubleshooting of hardware, software, cabling, and network infrastructure problems
• Provides setup and configuration of network devices using standard OS tools, Epic tools, and Partners developed tools
• Participates in the execution of large hardware deployment projects or departmental moves
• Performs scheduled preventative maintenance on desktop and laptop workstations including, reimaging build, data backup and restoration, cleaning physical hardware, replacement of broken or out of warranty hardware and cable management
• Backup and restore primary user data stored on the local hard drive of private devices using data migration software User State Migration Tool (USMT)
• Imaging, replacing, and troubleshooting desktops and laptops
• Cooperative, tactful and courteous attitude

Please consider me for the desktop support specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for phone based technical support for external networked desktop systems upgrading from Windows 7 to Windows 10.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A+ and/or Netowrk+ certification will be given higher consideration
• Install and maintain Microsoft Windows on desktops and laptops
• Create and maintain systems and procedures documentation
• Assist users with basic application problems/questions
• Work with staff to ensure their systems are functional and secure
• Requires at least an active Top Secret clearance
• Should possess knowledge of overall desktop support including standard troubleshooting processes
• Windows PC and/or Mac certifications preferred

I would like to submit my application for the desktop support specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for workstation Support for the following OS’: Windows 7, Windows 10, iOS.

My experience is an excellent fit for the list of requirements in this job:

• Manage Active Directory, Print Server, Perform Backups
• Thorough attention to detail and accuracy
• Capacity to work in a fast-paced, deadline driven environment with multiple concurrent assignments
• Zoom Video Conferencing
• Avaya Phones
• ITIL and Microsoft certifications preferred
• Advanced knowledge of Microsoft technology including Office, Active Directory, Communicator, Exchange, SharePoint, CRM
• Advanced knowledge of Windows 7, 8.1 and Mac OS X