Desktop Support Cover Letter

I submit this application to express my sincere interest in the desktop support position.

In the previous role, I was responsible for guidance for faculty, staff, collaborators and students on their computing purchases; install and configure new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.

Please consider my qualifications and experience:

• Sound knowledge of Microsoft Office tools including Excel, PowerPoint, and Word MS-Outlook and MS-Lync
• Server Hardware,Advanced
• Knowledge of universal client image creation, management and testing
• Exceptional verbal and written communication skills focused on ensuring customer satisfaction
• Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals
• Interact with internal customers to obtain hardware and software requirements
• Manage and validate data transfer where necessary
• Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed

I am excited to be applying for the position of desktop support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for iT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software.

My experience is an excellent fit for the list of requirements in this job:

• Sound knowledge of Microsoft Office tools including Excel, PowerPoint, and Word MS-Outlook and MS-Skype for Business
• From a personality standpoint, they will be looking for people who have excellent customer service, interpersonal skills, are open to taking direction and not stuck in their ways
• Enjoy meeting people and building relationship with customers
• Direct experience with hands-on Desktop Support
• PC Break/Fix experience
• Flexible to off hours work
• Experience using ticketing systems (Remedy, HEAT, Service Now) and writing technical support reports and documentation
• Experience and knowledge in licensing

I am excited to be applying for the position of desktop support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for on-site phone and in-person support to customers including installation, and servicing and repairing systems and equipment (desktops, laptops, monitors, printers, IP phones).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• File server functions, permissions, sharing, restriction
• Be Able to lift or move computer equipment when necessary
• Working knowledge of technology equipment such as computers, wireless devices, printers, peripherals
• Previous desktop support experience, preferably in a medium to large end user environment
• Experience with large-scale deployment of new hardware and software to end-users
• Experience supporting corporate telecommunications systems
• Reliable, punctual, and able to work outside of "normal working hours" as needed
• Working knowledge of MAC applications (Creative Suite)

Please consider me for the desktop support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for iT support services for all aspects of user account setup and maintenance, system patching, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software.

Please consider my experience and qualifications for this position:

• Experience completing tasks and meeting deadlines in a fast-paced environment
• Working knowledge in MS Windows based environment
• Wide range of working knowledge to troubleshoot applications
• Knowledge of tracking tools and/or ticketing systems
• Great company to work for
• Good team culture
• Experience working with message processing and communications in the military
• Familiarity working with Windows 7 and Active Directory

I would like to submit my application for the desktop support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for end-user support for the desktop environment for users in the corporate offices to include and including desktops, laptops, printers , mobile devices and retail POS hardware.

Please consider my experience and qualifications for this position:

• Genuine curiosity of technology
• Looks for opportunities to improve processes
• Know how to adapt if 'roadblock appears'
• Support corporate office computer systems, printing solutions, system patching, system imagining and software functionality
• Asset management for both hardware and software, including auditing
• Cisco VOIP phone setup
• Manage internal and external vendor relationships
• Participate in a wide scope of IT and Business projects