IT Desktop Support Cover Letter

I submit this application to express my sincere interest in the IT desktop support position.

In my previous role, I was responsible for support for network connectivity and network infrastructure services - LAN, Wi-Fi, VPN, DNS, DHCP.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Highly proficient in Mac hardware and software support
• Highly proficient in Windows based computers and software support
• Knowledge of MS Office, Office 365/Outlook, Google Apps for Work
• Familiarity with IT Infrastructure Library (ITIL v
• Failure to achieve results can normally be overcome without serious effect on schedules and programs
• Works in a multi-tasking environment under moderate mental pressure
• Extensive knowledge of computer hardware, operating systems, networks (wired and wireless), and software with troubleshooting experience in each
• Possession of Microsoft’s System Center Configuration Manager and Active Directory experience

In response to your job posting for IT desktop support, I am including this letter and my resume for your review.

In the previous role, I was responsible for support for VPN connectivity via Cisco VPN client and RSA token and/or smartcard.

Please consider my qualifications and experience:

• Mac OSX support experience strongly preferred
• Executive and professional facing presence
• Windows 10 Professional Desktop
• Opera PMS + Sales & Catering
• Builder of customer relationship and trust
• Regional point of contact for all IT related issues or requests (1st PoC being the Employee Support Helpdesk)
• Hardware and Software assets management (related to End User)
• End User environment communications and trainings

I submit this application to express my sincere interest in the IT desktop support position.

In my previous role, I was responsible for support for VPN connectivity via Cisco VPN client and tokens.

Please consider my qualifications and experience:

• VPN experience, tiered administration
• General knowledge of Splunk, how it can be used for troubleshooting and diagnosing
• General knowledge of Jira, how it can be used for a service desk ticketing system
• Strong problem solving skills as it pertains to all types of technology
• Desktop support experience for windows
• Able to perform root cause analysis
• Ensures support tickets are appropriately assigned and prioritized to ensure high customer satisfaction
• Evaluates vendor products and makes recommendations

Please consider me for the IT desktop support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support for VPN connectivity via Cisco VPN client and RSA token.

Please consider my qualifications and experience:

• Mac OSX support experience preferred
• Strong customer service and communication skills (written and verbal), and professional appearance and behavior
• In-depth experience supporting and trouble-shooting Windows & Office suite
• In-depth experience supporting and trouble-shooting end user hardware, printers and peripheral devices
• Experience supporting mobile devices (Apple, Android) and administering carrier plans
• Technology Standards, Policies and
• Highly proficient in Mac and Windows hardware and software support
• Industry certifications such as A+.MCP , CLA, ITIL Foundation, (preferred)

I submit this application to express my sincere interest in the IT desktop support position.

In my previous role, I was responsible for support for all mobile devices (Blackberry, iPAD, iPHONE) and remote system users (Citrix, VPN, VDI, etc.).

My experience is an excellent fit for the list of requirements in this job:

• Create/Update documentation related end users
• Meeting Room Health Check
• Experience in supporting desktop software and hardware products
• Experience with Microsoft desktop applications (Office, Outlook)
• Experience supporting Android and iOS mobile devices
• Minimal travel, as necessary
• Willing to work weekends/nights as needed for system upgrades
• High level customer services skills with an empathetic and approachable manner