Telephone Technician Resume Samples
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Telephone Technician Resume Samples
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Guide the recruiter to the conclusion that you are the best candidate for the telephone technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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TC
T Crist
Tyrique
Crist
543 Feeney Drive
Houston
TX
+1 (555) 148 1884
543 Feeney Drive
Houston
TX
Phone
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+1 (555) 148 1884
Experience
Experience
Boston, MA
Telephone Switch Technician
Boston, MA
Pouros, Kohler and Hand
Boston, MA
Telephone Switch Technician
- Provides switch-related reports, traffic studies, and telephone switch metric data upon request
- Provides technical guidance to lower level technicians
- Installs telecommunications equipment and systems
- Maintains technological standards and investigates and promotes new telecommunications technologies for use by USAFA
Los Angeles, CA
Telephone Service Technician
Los Angeles, CA
Halvorson, Conn and Mann
Los Angeles, CA
Telephone Service Technician
- Communicate effectively to ensure high quality and timely expedition of unresolved customer requests
- Visualize and conceptualize computer/equipment functions to deliver detailed explanations for resolving software/hardware issues on the spot
- Responsible for Inbound customer calls relating to service, product inquiries, and general information
- Answer basic to complex questions independent of decision-support tools
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Assists with the management of workload control. Performs telecommunications preventative maintenance inspections
- Develops technical recommendations for modification or replacement of telecommunications equipment and systems
present
Phoenix, AZ
NEC Technician for the Bettis Telephone System
Phoenix, AZ
Gleichner-McLaughlin
present
Phoenix, AZ
NEC Technician for the Bettis Telephone System
present
- Maintain broad and in-depth knowledge of client products, services, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
- Participate in activities designed to improve customer satisfaction and business performance
- Provide inbound technical (equipment/computer) support for multiple levels of account contacts
- Ensure account is working through the issue they are having in a timely and efficient manner
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Prepare complete and accurate work and update customer file
- Make follow up outbound calls to customers, other parties as a part of case resolution process
Education
Education
Bachelor’s Degree in Electronic Systems Technology
Bachelor’s Degree in Electronic Systems Technology
Rutgers University
Bachelor’s Degree in Electronic Systems Technology
Skills
Skills
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Answer basic to complex questions independent of decision-support tools
- Communicate effectively to ensure high quality and timely expedition of unresolved customer requests
- Visualize and conceptualize computer/equipment functions to deliver detailed explanations for resolving software/hardware issues on the spot
- Ensure account is working through the issue they are having in a timely and efficient manner
- Provide inbound technical (equipment/computer) support for multiple levels of account contacts
- Prepare complete and accurate work and update customer file
- Determine the best support options which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to appropriate internal or external departments
- Make follow up outbound calls to customers, other parties as a part of case resolution process
- Effectively transfer misdirected customer requests to an appropriate party
1 Telephone Technician resume templates
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1
Telephone Technician Resume Examples & Samples
- 1-3 years of related telecommunications experience
- Defense Red Switch Network (DRSN) Equipment
- Raytheon secure digital switches
2
Telephone Technician Resume Examples & Samples
- Personnel in this labor category are considered experts in the field
- Lead level experience in maintenance/troubleshooting telecommunications equipment as specified in the specified task order to include the following
- Nortel SL-100
- Meridian I/Succession 1000 Family of Switches
- AVAYA AURA AS-5300 and associated Voice Over Internet Protocol Equipment
- End office telephone switches
- Must have experience working with switches of interface Inter-Switch Trunks (ISTs) from DoD and commercial microwave/satellite systems and other equipment needed to extend voice transmissions across fiber or copper mediums
- Must have switch certification on Nortel SL-100 or Meridian I/Succession 1000 family of switches and/or completed Avaya Professional Credential Program
3
Telephone Service Technician Resume Examples & Samples
- Provide inbound technical (equipment/computer) support for multiple levels of account contacts
- Responsible for Inbound customer calls relating to service, product inquiries, and general information
- Make follow up outbound calls to customers, other parties as a part of case resolution process
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Meet customer requirements through first contact resolution
- Determine the best support options which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to appropriate internal or external departments
- Confirm customer understanding of the solution and provide additional customer education as needed
- Visualize and conceptualize computer/equipment functions to deliver detailed explanations for resolving software/hardware issues on the spot
- Ensure account is working through the issue they are having in a timely and efficient manner
- Communicate effectively to ensure high quality and timely expedition of unresolved customer requests
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Answer basic to complex questions independent of decision-support tools
- Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification
- Adapt quickly to change, while staying focused on daily tasks as they change or account needs change
- Maintain broad and in-depth knowledge of client products, services, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
4
Lead Telephone Switch Technician Resume Examples & Samples
- Provides new telephone service and changes to existing services
- Monitors and analyzes digital switching performance using Systems Logs and Operational Reports
- Plans, implements, coordinates, performs, and records Preventive Maintenance Inspections
- Repairs telephone switching systems
5
NEC Technician for the Bettis Telephone System Resume Examples & Samples
- Position requires self-direction, a high level of motivation and drive for success
- Knowledge of Black Box products and services preferred
- Provide full service maintenance support on the Bettis Telephone System (BTS) equipment that is comprised primarily of the following items for the specified period of performance in accordance with the requirements specified herein. Note that this is not an exhaustive list of all individual circuits and services in use at this facility. A number of Plain Old Telephone Service (POTS) lines, DSL lines, frame-relay network lines are also in use
- The ability to pass a background check and obtain a Department of Energy security clearance is required
- Experienced and/or certified in the following as it pertains specifically to the BTS
- Strong character with leadership ability and a creative mindset that can be leveraged for creative problem solving. An ability to effectively manage ambiguity and change
- Strong verbal, written, presentation and public speaking skills are essential
- Strong computer skills with emphasis on applications are required; technical writing skills is required
- Strong human relations skills
- Ability to work in a team environment and create, manage and maintain formal and informal networks
- Ability to follow established guidelines set forth by the Customer, Black Box, and the Program Manager for conduct and work performance
- Attention to detail and the ability to successfully handle multiple priorities simultaneously is required
6
Telephone Switch Technician Resume Examples & Samples
- Provides switch-related reports, traffic studies, and telephone switch metric data upon request
- Provides digital and analog telecommunication maintenance and repair services to include but not limited to telephone switches, transport systems, voicemail systems, and cable/fiber optic distribution systems
- Installs telecommunications equipment and systems
- Assists with the management of workload control. Performs telecommunications preventative maintenance inspections
- Provides on-call/after normal duty hour support as required. Solves complex problems by troubleshooting, repairing, testing, and removing/replacing telecommunications equipment and systems
- Develops technical recommendations for modification or replacement of telecommunications equipment and systems
- Maintains technological standards and investigates and promotes new telecommunications technologies for use by USAFA
- An Associates degree in electronic systems technology. Equivalent experience can be used as a substitution for this degree
- Minimum three years of experience required as follows: Nortel SL-100 and/or CS-2100 telephone switch, Nortel Optera transport, and Nortel Call Pilot voicemail system. Outside plant and/or cable experience a plus
