Telephone Resume Samples
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Telephone Resume Samples
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PD
P Doyle
Paxton
Doyle
73750 Orlando Divide
Los Angeles
CA
+1 (555) 909 0425
73750 Orlando Divide
Los Angeles
CA
Phone
p
+1 (555) 909 0425
Experience
Experience
Dallas, TX
Telephone Agent
Dallas, TX
Hagenes, Howe and Gaylord
Dallas, TX
Telephone Agent
- Perform other duties as requested by management
- Performs other duties as requested by supervisor
- Maintains clean and safe work environment
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Is familiar with the operation of the resort two way radio communication system
- Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved
- Acts as a dispatcher for security, guest services and property operations employees
Philadelphia, PA
Telephone Account Manager
Philadelphia, PA
Hessel-Kshlerin
Philadelphia, PA
Telephone Account Manager
- Achieve set number of calls per week determined by the Manager in conjunction with the General Manager Enterprise Accounts
- To develop and consistently maintain an extensive knowledge of the products and services offered by Equifax
- Networking within Equifax and exposure to multiple product lines
- Professional development including vast learning opportunities
- To consistently achieve and/or exceed monthly sales targets by upselling/cross selling to current customers and proactively prospecting new customers
- Maintenance of Equifax’s customer data by entering all relevant information into Salesforce on all sales activity across new and existing customers
- Constantly monitor customer transactions and product usage identifying possible opportunities and threats to the Equifax customer relationship
present
Boston, MA
Telephone Account Manager Team Leader
Boston, MA
Mills, Goldner and Kutch
present
Boston, MA
Telephone Account Manager Team Leader
present
- Opportunity to work in a fast paced environment
- Grow and Manage Reseller Channel (List Broker Revenues)
- Grow and Manage an individual revenue base of approximately $1m p.a
- Grow and Manage Sample Shop Revenue
- Grow referral channels through outbound referrals to Mail Houses, Software Providers and Call Centres
- Grow and Manage a team revenue base of approximately $1m p.a. per TAM
- Develop and maintain strong knowledge of the products and services offered by Equifax and third party data partners
Education
Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Chapman University
Bachelor’s Degree in Initiative
Skills
Skills
- A good understanding of Product & Market Knowledge
- Excellent presentation skills (written and verbal)
- Knowledge of financial services and/or credit risk industry and lifecycles
- Strong track record of sales in a complex market with proven track record of consistent achievement of sales targets
- Desire and ability to build to establish rapport with commercial customers
- Ability to drive revenue and generate leads
- Proven ability to forecast accurately on a monthly and quarterly basis
- Professional development including vast learning opportunities
- Excellent Customer Service Skills
- Strong Communication Skills
15 Telephone resume templates
Read our complete resume writing guides
1
Telephone Banking Invite Hiring Event Former Resume Examples & Samples
- Fluency in Windows Operating Systems and Microsoft Office tools
- Minimum ofone year of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Must be willing to work in an environment that requires 100%phone-based customer interaction
2
Telephone Member Service Representative Resume Examples & Samples
- 2+ years of relevant experience within the financial industry or in a customer service Call Center environment
- Professional telephone demeanor
- Ability to handle stressful situations
3
Senior Mortgage Telephone Service Representative Resume Examples & Samples
- Cross-selling skills Ideal Qualifications Preferred
- Thorough knowledge of the bank’s computer systems and frequently used forms
- Self-motivated; previous call center experience
- Demonstrated ability to work independently and to follow through on details to completion and demonstrated organizational, time management and prioritization skills
4
Telephone Appointment Consultant Resume Examples & Samples
- Excellent verbal and good written communication skills
- Ensures customers’/colleagues’ agreement to proposed solutions/courses of action
- Is an effective ambassador for the company when dealing with customers
- Understands the primary market. Is able to understand school priorities
- Can articulate the USPs of Pearson Primary resources, services and Professional Development
- Level 2 qualifications, including Maths and English
- Previous experience of outbound telesales essential – should be able to produce evidence of previous successes
- Previous knowledge of schools and education preferred
5
Telephone Account Manager Resume Examples & Samples
- Telephone and Face to Face Account Management for small corporate accounts
- Proactively re-sign accounts within agreed profit parameters
- Identify new business opportunities
- In depth knowledge of accounts, understanding where productivity benefits can be gained through application rollout & Value Added Services
- Work alongside the commercial team in relation to all deal calculations for re-signs and new product deployment
- Comprehensive understanding for Arrow's product portfolio
- Contract preparation, implementation and commercial deal analysis
- Account planning - work alongside the product team in order to present product roadmaps, health checks and product trials for the larger accounts
- Build strong relationships with other members of the Account Management team
- Strong interface with Operations, specifically with your nominated Account Executive
- Good communication with Commercial, Billing, Marketing and Product teams
6
Telephone Member Service Representative Resume Examples & Samples
- College Degree or 2+ years of relevant experience in the financial industry or in a Customer Service Call Center environment
- Energetic and enthusiastic attitude
- Working knowledge of Microsoft Office programs $
- Previous sales experience within Financial Services
7
Senior Telephone Service Representative Resume Examples & Samples
- Respond to mortgage telephone inquiries
- Successfully complete and implement all learning from all training programs, which includes achieving a passing score on all quizzes and tests related to training, monitoring of information retention
- Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers
- Correctly and legibly complete all forms, E-mails and paper, required to complete customer inquiries
8
Telephone Banking Center Team Manager Resume Examples & Samples
- Supervises a team of Telephone Bankers through all aspects of the managerial process. Is accountable for coaching, recommending and documenting performance actions, documenting attendance, assisting in hiring decisions, accountable for all types of training and improving morale
- Oversees and is directly accountable for a team of Telephone Bankers in performing all aspects of customer service activities. This includes quality and accuracy of all interactions and ability to identify and close cross selling products opportunities
- Ensures that the department service standards are achieved or exceeded
- Monitors team’s customer service calls to observe telephone banker demeanor, product knowledge, technical accuracy, and conformity to company policies. Holds Coaching sessions to update the Telephone Banker on findings; improvement plans are discussed and documented
- Conducts monthly team meetings, team huddles (as needed), and sales and coaching sessions with Telephone Bankers
- Responsible for a variety of support functions such as handling escalated customer issues and complaints, and troubleshooting unique situations balancing customer need with bank risk. Will step in to fill any duties of a Telephone Banker when needed
- Services accounts including loan and deposit products, Certificates of Deposit, IRAs and all other retail banking services. Is accountable for personally identifying cross sales opportunities and acting on them
- Assigns or completes activities surrounding customer mailboxes (Examples: Message Center Inbox and In Session Messages), PINQ’s, E-statement bounce-backs, Harland Clarke, tickets and adjustments. Monitors responses for timeliness and accuracy of responses
- Reviews Cisco telephony data to monitor daily statistics (such as hold time, daily service levels) and assists in managing the statistics and customer experience
- Generates daily, weekly or monthly statistical or audit reports for management. Completes self-audits as designated in the departments self audit process; providing findings and corrective actions and follow up
- Maintains harmony among team members and resolves grievances. Works to promote a positive work environment, improve morale, listening to Telephone Bankers, acting on requests and treating each in a respectful, appropriate and encouraging manner to promote a strong team environment
- Works on special projects as needed
- Meets goals and objectives set by management
- 20151007
9
Telephone Banking Representative Resume Examples & Samples
- Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation
- Represent the department in a professional manner and be able to interface with all levels of management
- Minimum of two years as a telephone service representative, or comparable
- Excellent communication skills with concentration on telephone techniques
- Cross-selling skills
10
Telephone Teller Resume Examples & Samples
- Job requirements include the ability to communicate with customers speaking clearly, professionally, and in an audible tone
- Candidates must be able to deal calmly with difficult situations in a high paced/high pressure environment
- Other responsibilities will include monitoring live video cameras, and various alarm systems to ensure uninterrupted service of those systems, and data entry
- Prior experience working in a dispatch center considered a plus
- Additional duties include monitoring radio traffic, and dispatching Emergency Services if required
- The ability to work at a multi-screen, multi-keyboard terminal is required. The OSC operates 365 days / 24 hours and shift work is mandatory
- Potential candidates will work one of three shifts based upon work requirements: Day, Swing and Midnight
- Candidates should have 2 – 5 years of work experience in a customer service role, call center experience is preferred
- Good listening skills, excellent customer service and verbal/written communications skills are required
- Requires two (2) years of college with courses in business administration, computer science, or industrial management, and three (3) years progressive experience, or any equivalent combination of relevant education and experience
- Incumbent must have good oral and written communication skills, and working familiarity with remote terminal equipment
- Additional desirable requirements include familiarity with company procedures and organizational framework
11
Telephone Services Coordinator, Senior Resume Examples & Samples
- Provides information to telecommunications users and recommends the most cost effective and efficient configuration to meet specified user needs
- Compiles user requirements into electronic service orders for installation, moves and changes, submits orders to appropriate service vendor or agency
- Monitors all service requests through completion, resolving any discrepancies that may occur
- Assists and trains end users and other appropriate personnel on the use of telecommunications equipment and features
- Implements and documents service procedure improvements
- Acts as a liaison with various units within UITS and organizations within the University on matters pertaining to telecommunications and network problem resolution
- Identifies and coordinates any budgetary aspects of a work order and/or provisioning project
- Performs the role of account manager for all phases of customer requests and acts as a liaison with other departments in resolving data network and voice requests
- Consults and analyzes data network and voice requirements and provides appropriate solutions for the customer
- Prepares appropriate work order and documentation and coordinates with the estimating and engineering workgroups
- Forwards work order to field installation technician workgroup and interfaces with other units on any issues such as change orders
- Initiates periodic review of pertinent procedures and makes appropriate recommendations, if needed. Documents and implements all approved revisions to those procedures
- Prepares documentation for the customer, staff, service vendor, or agency concerning the implementation of services and products
- Develops, markets, and sells the network and voice services and products
- Participates as a team member to review, evaluate, and recommend new data networking and voice services and products
- Provides support with Customer Service duties for the Class Room Technologies Audio/Visual equipment deployment
- Updates records and documentation
- Administers and trains the appropriate staff or customers on the use of the Voice Mail system product
- Associate Degree with an emphasis in any of the following; business administration, networks, communications, or telecommunications system hardware and software protocols
- Knowledge of the capabilities, limitations and deficiencies of various types of telephone and data services equipment
- Knowledge of available telephone and data equipment technologies, applications, and interface requirements
- Knowledge of basic telecommunications electronics
- Knowledge of the principles and capabilities, including the limitations, of various types of network and voice software and hardware protocols
- Experience or knowledge with the Pinnacle Communications Management Suite or similar electronic communications management systems
- Knowledge of marketing principles
- Skill in leading and coordinating the work of others
12
Telephone Service Manager Resume Examples & Samples
- Directs, supervises and coordinates the activities in Care Line and business center section
- Establishes and maintains effective employee relations
- Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report PABX/Voice Mail/Call Accounting software
- Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
- Prepares and controls departmental budgeted
- Monitor Business Center personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention
- Plan strategies to take full benefit of forecasted business trends
- Prepares efficient work schedule for Business Centre staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
13
Telephone Agent Resume Examples & Samples
- Is familiar with the operation and function of PBX counsel
- Listens to ascertain the correct extension and accurately transfers the call
- Records accurate messages and recalls for guests as requested by reading and verbally reciting messages to the guests
- Is familiar with the operation of the resort two way radio communication system
- Acts as a dispatcher for security, guest services and property operations employees
- Operates facsimile to send, receive. Operates photo copier
- Shops competition for rates and availability
- Remains calm and polite especially during emergency situations and / or heavy resort activity
- Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved
- Assists front desk associates as needed
- Performs other duties as requested by supervisor
14
Telephone Services Coordinator Resume Examples & Samples
- Customer Service role addressing telephone and email inquiries for both Classroom Technologies (CTS) & Telecommunications (Telecom) Services
- Provides information to CTS and Telecom clients for cost effective and efficient configurations to meet specified user needs
- Compiles user requirements into service orders for audio-video equipment rental, voice and data installation, moves and changes, and submits orders to appropriate service vendor or agency
- Facilitates resolution of customer service calls involving service problems or trouble calls
- Evaluate telecommunications work orders to provide quick, accurate and complete assignment of facilities and/or information for other working groups to utilize in the delivery of services
- Maintain the Pinnacle – TMIS cable database information for accuracy and associated manual logs. Detects inconsistencies or errors in and between systems or logs. Analyze, research, correct as needed while interacting with field technicians, switch room operations, estimating/engineering and vendors as needed
- Maintain information pertaining to the range or count of cables/pairs and points of origination and termination in relation to actual infrastructure within the Pinnacle TMIS system
- Define, organize, construct, and input new cable plant information into Pinnacle TMIS database so future assignment can be performed during work order process
- Maintain accurate listing of buildings in Pinnacle TMIS with associated information for each
- Provide reports of cable infrastructure that is contained within the Pinnacle TMIS to various UITS personnel and vendors
- Consult with UITS engineering when cable facilities to a given location are in jeopardy of reaching capacity
- Maintain and record UITS owned aerial cable logical cross connects to associated buildings list
- Train others in aspects of Pinnacle TMIS cable assignment, such as searching, actual assignment, troubleshooting inconsistencies and reporting
- Maintain and document cable assignment procedures
- Coordinate any delay in processing of cable assignment for work orders with work order originator, switch room operations and technician supervisor
- Coordinate assignment of cable facilities with other work groups and vendors when determined
- Assist in development, data entry, and work order assignment procedures for the tracking UITS fiber infrastructure
15
Telephone Development Executive Resume Examples & Samples
- Achieve GWP and profitability targets
- Commit to and consistently follow the Zurich Broker Sales Process
- High level of visibility via regular outgoing calls (call plan) and some broker office visits
- Develop & maintain individual broker profile records via Zurich CRM software
- Develop and devise an appropriate business plan with your Brokers
- Work closely with Underwriting and other relevant departments developing relationships and collaborating to achieve Zurich’s goals
- Communicate effectively both verbally and in writing
- Provide regular and timely management statistics in respect of Broker performance and work flows
- Escalate important issues regarding renewals, acting in a proactive fashion to minimise impact on business as usual
- Bachelor’s degree and or holds or is working towards relevant professional qualifications i.e. CIP, ACII
- Have a minimum of 2 - 4 years industry experience
- Adequate technical insurance knowledge, including specific technical knowledge within the relevant lines of business
- Excellent knowledge of Zurich products/policy wordings
- Strong understanding of underwriting and sales principles
- Ability to understand, interpret and explain Zurich’s underwriting strategy and develop a high-level understanding of all segments
- Broad knowledge of the insurance industry and associated products
- Must be proactive and able to manage a varied workload
- Ability to work on your own initiative and an excellent team player
- Ability to network and influence others
- Ability to interpret MI and financial data
16
Telephone Account Executive Resume Examples & Samples
- Participate as part of a Telephone Account Executive team
- Build and manage relationships with assigned brokers through regular and structured telephone contact
- Regularly update profile, large case, scheme and placement behaviour information in Salesforce
- Drive broker commitment to deliver opportunities in line with trading appetite including prospecting, cross sell opportunities and participation in campaigns
- Develop and maintain internal relationships with key stakeholders
- Maintain an awareness of wider Branch and Strategic Sales teams and their respective roles, responsibilities and priorities
- Investigate and assess unusual and/or complex distributor queries or service requests and determine an appropriate course of action
- Track own financial performance against annual financial and operational targets set in own area to ensure these are met
- Develop knowledge &understanding of risk & compliance policies & procedures to ensure own work is undertaken to the standards of behaviour & in accordance with policy
- Ensure delivery of good customer outcomes
- 1 year insurance business experience preferable but not essential
- Evidence of successfully working as part of a team
- Personally well organized
- Ability to adopt a structured approach
- Motivated to achieve objectives
- Drive and determination to succeed
17
Telephone Audit Representative Resume Examples & Samples
- B.S. /B.A. degree preferred in finance, accounting or business concentrations (accounting courses are a plus)
- P& C insurance experience is preferred
- Must be self-motivated and organized. Possess strong verbal, written and interpersonal communication skills with the ability to present subject matter clearly to both technical and non-technical audiences
- Proficiency with Microsoft Office Suite, specifically a strong command of Excel functionality
- Strong analytical and effective decision-making skills
- Ability to work in a high production, fast-paced environment
- Able to effectively transition to multiple applications and databases seamlessly, possessing strong navigational skills
- Able to adjust to multiple priorities, possessing strong organization, effective time and workload management skills
- Ability to handle a large number of transactions at multiple stages of the telephone process (incoming calls and outgoing calls as well as support of the 800 line)
- Candidate should embrace change and thrive in an innovative environment
- Takes personal accountability, applies discretionary effort
- The candidate should be able to build effective rapport in educating the customer on the audit process as well as WC (and supporting) line regulations and requirements
18
Experienced Mandarin Telephone Resume Examples & Samples
- Provide the highest level of customer service during interpreting sessions
- Meet interpreter quality standards set by TransPerfect Remote Interpreting’s TTQ department
- Continuously expand vocabulary and knowledge of subject matter required for various clients
- Receive and respond to feedback based on remote monitoring sessions
- Complete all required compliance training and keep all assignment-related information strictly confidential
- Provide accurate and complete interpretation; never paraphrasing
- Interpret without ever counseling, advising or interjecting personal opinions
- Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession
- Professional Proficiency in over-the-phone consecutive interpretation required
- A minimum of two years of previous interpretation experience required for languages of greater diffusion and preferred for languages of lesser diffusion
- A high school diploma, GED or equivalent
- A four-year college degree preferred
- The ability to pass a language assessment for languages of greater diffusion and an all English assessment of relevant terminology and code-switching ability for languages of lesser diffusion
- Recognized certification in language interpretation (healthcare, legal or community) preferred
- Documented training in interpretation required for languages of greater diffusion and preferred for languages of lesser diffusion
- Documented completion of a language proficiency interview/assessment preferred for languages of lesser diffusion
- Ability to communicate effectively across cultures
- Ability to use multiple software and phone systems simultaneously required
- Ability to sit and interpret over-the-phone for extended periods required
- Ability to concentrate and take effective notes in a fast-paced work environment required
19
Telephone Betting Agent Resume Examples & Samples
- Accept and process bets and open new accounts
- Provide sport information, results and other account related information to customers
- Develop and maintain a positive working relationship with customers
- Operate as an effective team member
- Perform within Telebetting Operating policies and procedures
- Adhere to company policy and procedures
- Ensure compliance with telephone script guidelines and quality targets
- Requires betting knowledge and an understanding of how product prices are created
- Daily awareness of products and events
- The ability to establish a rapport with our Customers using excellent verbal skills with a polite and courteous telephone manner
- Good typing/keyboard skills
- Computer literate, able to navigate across different company systems
- Clear written skills to be able to capture manual bets
- Basic arithmetic skills. Able to do mental mathematics or use a calculator proficiently during a call
20
Hotel Telephone Operator Resume Examples & Samples
- Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
- Create memorable experiences with a fantastic, welcoming personality that can relate to guests & team members
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
- Calmly and confidently communicate with and dispatch appropriate emergency personnel
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
- Experience. Previous experience passionately providing service to others and assisting with emergency situations
- Technology: Previous experience using the OPERA hotel property management system and Spa Booker is preferred
- People Person. The best part of serving others is creating experiences for them that go beyond the expected
- Great communicator. Providing amazing experiences requires the ability to communicate fluently in English
21
Telephone Operations Intern Resume Examples & Samples
- Conducts daily detailed DHCP process for assigned areas of responsibility
- Manages all telephony equipment under moderate supervision
- Conducts telephone network daily health check procedures and call out protocols during outage situations following established guidelines
- Performs installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team under guidance of TOE II and III
- Configures and troubleshoots SS7, ISUP, and SIP with guidance of TOE II and III
- Documents switch and telephone network architecture
- Assists with the trouble shooting efforts during major outages
- Assists in all Residential and Business telephony issues
- Implements Method of Procedures (MOPS) created by TOE II and III
- Supports all core telephony equipment including hardware and software upgrades, maintenance, and expansions
- Provides frequent reporting and recommends improvements
- Performs other duties as requested by supervisor
- Demonstrates basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents
- Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc
- Working knowledge of common word processing, spreadsheet, Presentation, Design software and concepts
- Working knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
- Ability to contribute creative solutions to complex problems
- Ability to troubleshoot IP connectivity issues
- Ability to direct IP connectivity troubleshooting or CCNA
- Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects
- Ability to use personal computer and software applications
- Wireline, Wireless, or Broadband telephony switch installation or administration
- Database management and network configuration
- Telephone Industry
22
Telephone Systems Tech Resume Examples & Samples
- Performs premise work to complete the installation, maintenance, repair, modification, relocation modernization of all analog, digital voice systems and data systems. Perform testing and troubleshooting on sub-system equipment
- Use a variety of techniques to splice cable segments to include crimping, mechanical and fusion type splices
- Perform daily/weekly preventative maintenance inspections and systems maintenance actions to ensure optimal delivery of services and longevity of system resources
- Monitors results against technical specifications
- Perform and assist in IT project reviews for new expansion to the base systems and infrastructure. Develops proposed methodology to meet specific requirements
- Assists in developing and maintaining technical documentation
- Document data base system(s) with current, proposed and changed system configuration and data programming
- Document, track and update any local tracking system(S) of database system for the purpose of workload and metric reporting
- Maintain required certifications and documentation for confined space entry program
- Performs other duties as assigned in accordance with contractual, functional and mission requirements
- The individual must also be willing to perform shift work, stand-by/after hours and weekend work
- Valid State driver’s license
- Other IT Certifications are highly desired
- Practical knowledge of telecommunications principles such as switching, traffic, signaling, and networking
- Knowledge of the operational capabilities and limitations of electronic telecommunications equipment and systems to diagnose problems and determine corrective action
- Skill in reading and interpreting blueprints, schematics, wiring diagrams, pertinent portions of technical manuals and locally developed drawings, and applying them independently to repair and troubleshooting systems
- Excellent oral and written communication and people skills
23
Telephone Banking Representative Resume Examples & Samples
- Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you must have experience of delivering outstanding customer service
- We are looking for colleagues who want to revolutionise banking by turning customers into FANS!
- You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all!
- Able to deliver an excellent customer experience in a very fast paced environment (our Contact Centres are often very busy!)
- Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open
24
Agent Vente au Téléphone Resume Examples & Samples
- Contact new and existing customers by phone for the purpose of promoting/selling Maintenance agreements. Follow established guidelines and procedures in communicating with the customer, selling the features and benefits of Maintenance agreements, and closing the sale
- Respond to customer inquiries and address concerns. Document customer complaints (eg. product quality issues, repeated service calls) and forward to a Regional Customer Service Representative Team. Arrange for a Service Technician appointment for a home visit as required
- Perform clerical reporting documentation. Record and log the required details of each call (eg. $/Sales, type of sale, contact reason) in accordance with required procedures
- Update or correct customer files as necessary, eg. address or name changes, etc
- Attend Product Knowledge Sessions (eg. refrigerators, washers) to keep abreast of new products. Promote Rapid Credit (eg. applications for Sears Credit card) via Credit On-Line Services
- Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required
25
Hotel Telephone Operator Resume Examples & Samples
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
26
Telephone Personal Banker Trainee Resume Examples & Samples
- Profiles customers to determine and recommend appropriate S&T loan and deposit products
- Completes applications for Telephone Loans and assists customers with opening of new deposit and loan accounts over the telephone
- Uses a combination of referral/sales skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services such as other loan products, deposit services, and insurance products. Make referrals to the Wealth Management, Mortgage, Commercial Lending, Business Bankers and Branch Offices when appropriate
- Follows up on loan and deposit accounts opened and corrects deficiencies or document exceptions
- Performs outbound Sales, Marketing and ECM calls as assigned. May call on new and existing customers to generate new business
- Assists with daily call answering as volumes dictate
- Maintains a positive relationship with bank customers and other departments, and seeks to contribute to department sales goals by consistently recommending S&T products and services
- Maintains a good working relationship with bank employees. Demonstrates ability to work independently. Highly motivated to work as a team player to contribute to the success of the department and in turn, the organization
- Performs other duties as assigned to support the successful operation of the Direct Banking Center
- Successful completion of Questa
- Successful completion of Outbound Calling training
- Attaining 85% or better on Sales Observations (incoming and outbound sales)
27
Platform Adoption Consultant Telephone Resume Examples & Samples
- Promote the Retail Platform service & implementation proposition with IFAs to secure adoption of our Retail Platform & meet sales targets
- Consult with distributors to explore and analyse their current implementation needs
- Identify the training needs of IFAs & their support staff in Zurich’s Retail Platform service offerings & procedures
- Working with the IFA business’ during the implementation and embedding phase to ensure a successful launch & integration with Zurich’s Retail Platform & processes
- Take personal ownership to resolve issues or concerns raised by IFAs & their support staff
- Provide ongoing telephone based support to IFAs & their support staff to ensure further development & maintain relationships that sustain profitable growth & support the overall ZIG Sales Distribution Strategy
- Execute on the training needs of ZIG Sales Consultants in Zurich’s Retail Platform service offerings & procedures
- Build strong personal relationships with key internal customers, appropriate support functions and external service providers
- Operate within the Competency Development Framework
- Platform experience desirable but not essential
- An understanding of IFA business practices and models and their investment processes desirable
- Ability to communicate effectively at all levels and good problem solving skills
- Able to cope with pressures & resilient in the face of setbacks
- Commitment to provide high quality work in a time pressured environment, while ensuring deadlines are met
- Enthusiastic and positive attitude with a desire to continue to improve processes and help drive the department forward
28
Esbi Casualty Telephone Claims Representative Resume Examples & Samples
- Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; documents all file activity and payment/settlement information in file notes clearly outlining basis for settlement
- Conduct negotiations and settlements within authority level, using independent judgment, or within discretionary levels granted above individual authority level
- May assist in training of Claims Representatives
- Demonstrate the capability of consistently handling aggregate file exposures of at least $2,500
- Demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex files
- Begin to develop effective leadership skills in order to mentor other adjusters, function as a team leader, handle projects, etc
- Demonstrates a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors
- Demonstrates an understanding of the functions of other departments, such as Policy Ops and Marketing
29
Night Reservation / Telephone Ambassador Resume Examples & Samples
- In charge of handling phone calls during the night shift
- Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone
- Responsible for ensuring that all reservation filing is carried out daily
- Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel
30
Telephone Account Manager Resume Examples & Samples
- Selling Equifax products/services over the telephone (inbound calls only) to new and existing customers
- By converting sales leads to opportunities, conducting white space analysis and maintaining account reviews on a quarterly basis
- To consistently achieve and/or exceed monthly sales targets by upselling/cross selling to current customers and proactively prospecting new customers
- Proactively manage a portfolio of approximately 1,200 SME customers across multiple locations and industries. Establishing a segmented call plan to manage customer contact, based on their annual or projected annual spend, e.g. A, B’s and C’s
- Constantly monitor customer transactions and product usage identifying possible opportunities and threats to the Equifax customer relationship
- Promote further services of Equifax that existing customers may not be aware of to continually maximise the potential of the customer’s and Equifax’s business
- Maintenance of Equifax’s customer data by entering all relevant information into Salesforce on all sales activity across new and existing customers
- To achieve and maintain a consistently high level of efficient and effective service to Equifax’s customers and prospects by ensuring follow through of all aspects of the sales process
- To develop and consistently maintain an extensive knowledge of the products and services offered by Equifax
- To develop a strong working knowledge of Equifax’s systems that is needed for the representative to effectively operate, including vedacheck.com TM1 and Salesforce
- Achieve set number of calls per week determined by the Manager in conjunction with the General Manager Enterprise Accounts
- On appropriate sized opportunities complete a minimum of 2 Miller Heiman Green sheets per month (size will be determined by the Manager)
- Where required complete Blue Sheets where opportunity size is warranted i.e. $50k
- Accurately report monthly and quarterly forecast to support Enterprise Accounts team overall forecast
- Telesales or Account Management experience in the credit and financial services, professional services and/or technology sectors
- Proven ability to forecast accurately on a monthly and quarterly basis
- Demonstrated understanding of pipeline management
- Exceptional personal customer relationship management skills and outstanding interpersonal and liaison skills with all levels of stakeholders
- Exceptional time management skills and be a committed and dedicated professional who will devote the time to fulfil position requirements
- Mature, well balanced and emotionally resilient
- Professional development including vast learning opportunities
- Networking within Equifax and exposure to multiple product lines
- Extensive career progression opportunities available within a global company
31
Telephone Operations Supervisor Resume Examples & Samples
- OR-
- Experience in operating one (1) of the following telephone systems; an automated call distribution system, a telephone switching console, or other automated telephone systems within a medical or healthcare setting
- Experience as a telephone operator in a 24-hour medical facility or a 24-hour medical call center
32
Telephone Systems Analyst Resume Examples & Samples
- Bachelor’s degree related to Computer Science or Information Systems
- 1-4 year of related work experience
- Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, 8, 10 and Office Suite 2010 or higher
- Understanding of mail flow and protocols
33
Telephone Attendant Resume Examples & Samples
- Answer incoming calls from customers, bank representatives etc
- Take ownership of these calls to ensure accurate and helpful information is communicated
- Provide exceptional customer service
- Some administration work may be required
34
Experienced Vietnamese Telephone Resume Examples & Samples
- Provide the highest level of customer service during interpreting sessions
- Meet interpreter quality standards set by TransPerfect Remote Interpreting’s TTQ department
- Continuously expand vocabulary and knowledge of subject matter required for various clients
- Receive and respond to feedback based on remote monitoring sessions
- Complete all required compliance training and keep all assignment-related information strictly confidential
- Provide accurate and complete interpretation; never paraphrasing
- Interpret without ever counseling, advising or interjecting personal opinions
- Maintain all professional and ethical standards as outlined by TransPerfect and the larger profession
- Professional Proficiency in over-the-phone consecutive interpretation required
- A minimum of two years of previous interpretation experience required for languages of greater diffusion and preferred for languages of lesser diffusion
- A high school diploma, GED or equivalent
- A four-year college degree preferred
- The ability to pass a language assessment for languages of greater diffusion and an all English assessment of relevant terminology and code-switching ability for languages of lesser diffusion
- Recognized certification in language interpretation (healthcare, legal or community) preferred
- Documented training in interpretation required for languages of greater diffusion and preferred for languages of lesser diffusion
- Documented completion of a language proficiency interview/assessment preferred for languages of lesser diffusion
- Ability to communicate effectively across cultures
- Ability to use multiple software and phone systems simultaneously required
- Ability to sit and interpret over-the-phone for extended periods required
- Ability to concentrate and take effective notes in a fast-paced work environment required
35
Coordinator Telephone Services Resume Examples & Samples
- Experience the culture of working for an institution consistently ranked as a “Great College to Work For” by The Chronicle of Higher Education
- Experience Baylor academics with outstanding tuition remission for eligible staff and qualified dependents
- Experience Baylor athletics with reduced admission or free access to athletic events
36
Dacc Telephone Representative Ext Hrs Resume Examples & Samples
- Upon receiving contact, always secures account
- Reviews account, account warnings, comments and notes for each call received
- Sells PSECU membership
- Sells Primary Financial Institution (PFI) Services such as checking, home banking, direct deposit, and debit card. Sells other targeting services on both inbound and outbound telephone environments
- Provides general information on credit union products, services and policies
- Performs account and share transfers and issues checks for withdrawals for shares prior to releasing the caller in a timely manner. Utilizes OFAC when necessary
- Process inbound collection calls (up to 59 days)
- Process inbound temporary daily card limit increases
- Performs transfers to loans, and advances available lines of credit for Home Equity, Personal Service Loans and VISA cash advances
- Refers unresolved questions or issues to a Service Advisor or the appropriate department
- Requests brochures and applications, through the VS transaction when needed
- Supports other areas of the credit union, as needed
- Assists with “hands-on” training and reinforces product knowledge training by reviewing training modules for employees new to DACC
- Processes requests for stop payments, check reorders, check copies, address changes, overdraft option requests, increases card limits, member to member transfer requests, member travel requests, CD/IRA maintenance within the first 30 days, Social Security number updates and replacement signature card
- Establishes Automatic Transfer cycles for selected share accounts
- Signs on and off the PC and software applications at the beginning and end of each day. Secures workstation each evening and throughout the day and secures all confidential documents
- Balances daily work to computer totals
- Assists members who are past due by bringing loans current by using TELACH program. Utilizes OFAC when necessary
- Utilizes Framework to record information pertinent to loans that are past due
- Verifies Draft orders
- Creates and modifies EFT records in conjunction with direct deposit and automatic transfers
- Provides member requested statement copies by utilizing COLD and/or using the Symitar system and appropriately charging the account
- Changes address on member account(s) after completing required Verify.RG process
- Utilizes PIN Checklist to verify member identity when member does not know pin
- Verbally and in writing responds to member questions/issues in a professional and courteous manner, while meeting expectations listed on the Direct Access Monitoring Checklist
- Utilizes phone system AUX codes appropriately for breaks and restroom visits keeping any non-available time to a minimum
- Verifies funds availability (shares) for withdrawal requests as well as to 3rd parties
- Must be familiar with normal interpretation of credit union products, policies, and procedures on shares, loans, Self-Service Telephone, IVR, home banking, iMobile and PSECU’s website
- Process Relay Call requests
- Provides back up for DA Administration functions as needed to include stop payments, check reorders, check copies, address changes, overdraft option requests, member to member transfer requests, member statement requests and processes TDD calls
- Keeps up to date on all products and services and any changes made within the department or with PSECU in general
- Understand and utilize online resources to assist with member questions
- Assist with testing applications and processes as needed
- Reviews own Quality Assurance evaluated calls on a monthly basis
- Must be knowledgeable in the operations of the Transaction Services Department
- Knowledge - Must be familiar with normal interpretation of Credit Union’s operating principles, mission statement, products, policies and procedures. Must be familiar with federal and state regulations, if applicable, as they apply to the unit
- Workflow Management - Ability to effectively manage volume of work assignments. Ability to operate computer systems and other office equipment and perform calculations essential to this position in order to meet unit standards. Ability to type 25 to 35 words per minute, proficiency with required software, and have working knowledge of word processing and spreadsheet programs, as needed within scope of job
- Judgment - Exercise basic judgment and appropriate decision making within scope of MSRI job duties
- Communication - Ability to interpret needs and respond using effective oral and/or written communication skills and proper action to meet member and/or internal customer needs. Ability to communicate honestly with manager regarding individual development needs and improvement of unit functions. Ability to communicate effectively with outside professionals as needed within scope of job
- Relationship Management - Ability to establish and maintain effective working relationships with co-workers, members and other business contacts of PSECU. Demonstrate PSECU’s Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics)
- Attendance - Regular and consistent attendance is required to maintain acceptable performance standards and routine duties of the position within the normal operational guidelines of the unit
- Confidentiality - Confidentiality and document control is essential to this position to ensure member data is secure and protected from compromise
- Creditworthiness - Must meet creditworthiness standards (as defined in the Collective Bargaining Agreement)
- Bondable - Must notify Human Resources in writing of conviction involving dishonesty, breach of trust or violation of the Pennsylvania Credit Union Code (17 Pa. S. C. A. 101 et seq.) during the course of employment with PSECU
- Maintains an organized work area
- Repetitive movement of hands and fingers, i.e., for typing or writing
- Lifting and carrying containers weighing as much as 20-30 pounds, i.e., to/from building and vehicle, to a storage area
- Sitting for long periods of time, i.e., at a desk, in meetings
- Ability to reach above, at and below the waist
- Ability to reach above, at and below shoulder level
- Occasional bending, kneeling, stooping and/or squatting
- Visual acuity
- Auditory acuity
37
Telephone Account Manager Resume Examples & Samples
- Proactively manage and grow the client management / sales strategy for my panel of brokers across new business success via strong Prospect Pipeline Management and strong renewal retention with individual brokers and across the panel to achieve financial plan, volumes, retention, profit and appropriate segment growth monitored on a monthly basis
- Develop relationships and work to positively identify untapped potential within my panel of brokers
- Managing the sourcing process for growth within existing partners, new distribution channels, presenting to new clients, securing invitations to tender and negotiating profitable solutions
- Maintain and develop a good understanding of relevant product market, sector, geographic location, distribution segmentation and communicate market developments to appropriate internal stakeholders, supporting business opportunities throughout DLG
- Ensure that the business operates effectively within the rules and requirements of the Financial Services Authority and other key leg, risk or regulatory frameworks as appropriate
- Identify, own and manage the risks involved in running our business appropriate to my role, in line with RBS Insurance risk framework
- Strong Sales Skills & Techniques
- Excellent Stakeholder Management & Development Skills
- A good understanding of Product & Market Knowledge
- Excellent Customer Service Skills
38
Telephone Account Manager Resume Examples & Samples
- Selling Equifax products/services over the telephone by making outbound telephone calls to new and existing customers
- By converting sales leads to opportunities, conducting white space analysis and maintaining opportunity reviews on a quarterly basis
- Proactively manage a portfolio of approximately 1,000 SME customers across multiple locations and industries. Establishing a segmented call plan to manage customer contact, based on their annual or projected annual spend, e.g. A, B’s and C’s
- To achieve and maintain a consistently high level of efficient and effective service to Equifax’s customers and prospects by ensuring you follow through with all aspects of the sales process
- To develop a strong working knowledge of Equifax’s systems that is needed for the representative to effectively operate, including Equifaxcheck.com, ABR website, Data Express, TM1 and Salesforce
- Achieve set number of calls per week determined by the GM Sales
- Proven success in exceed targets in previous B2B sales position
- Ability to drive revenue and generate leads
- Desire and ability to build to establish rapport with commercial customers
- Knowledge of financial services and/or credit risk industry and lifecycles
- Uncapped commission with accelerators that kick in after hitting sales targets
- Join successful and driven team with promotional opportunities
- New products launching with large opportunities to increase market share with a broad mix of products
39
Telephone Banking Consultant Resume Examples & Samples
- Excellent customer service skills, including telephone skills and telephone etiquette
- PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc)
- Detail oriented with analytical skills
- Excellent oral and written communication skills in English and Spanish
40
Bodily Injury Telephone Claims Representative Resume Examples & Samples
- Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability
- Obtain/Maintain appropriate licensing or educational requirements
- Ability to resolve conflicts and empathize with customers is critical
41
PIP Telephone Claims Representative Resume Examples & Samples
- Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
- Has a basic command of the claims policies and procedures; exhibit basic interpretation of policies & procedures in resolving claims, but may still need some assistance from supervisor
- High degree of initiative, mature judgment, and discretion
- Demonstrate an understanding of insurance law as it relates to claims
- Demonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet
42
Bodily Injury Telephone Claims Representative Resume Examples & Samples
- Receives initial claim assignments, investigates and confirms coverage and documents basis for granting of coverage. Supervisor may be involved with review of claims to ensure that they are commensurate with ability
- Establishes liability investigation plan with the MD TCR; may assist in the investigation by gathering facts and evidence with all witnesses and interested parties; takes recorded statements when necessary; may analyze extent of property damage. Reviews loss reserves and adjusts or opens hidden exposures as necessary
- Must understand NGIC Claim Handling Guidelines and exhibit the ability to independently interpret and apply these guidelines to all claims handled
- Independently resolves coverage, liability and damage issues, establishes settlement value and negotiates claim to conclusion on all claims within authority granted. For claims with value exceeding authority granted, incumbent will recommend a plan of action for resolution of the claim to manager for approval
- Performs other projects and assignments as agreed upon with designated claims management
43
Cibc Telephone Banking Resume Examples & Samples
- Love to find solutions to difficult and complex issues while delivering a high level of client service
- Able to think quickly in the moment and use your best judgment to find appropriate solutions for our clients and our business
- Passionate about relationship-based sales through superior customer service
- Enjoys the structure and consistency fixed and rotating schedules provide to ensure we’re here when our clients need us
- High sense of empathy and caring, with strong emotional and social understanding
- Excellent verbal communication skills in both English and French and able to personalize the client experience, remembering every client is unique
- Driven self-motivated learner who aspires to grow and excel in their role
- Seeks out and enjoys open and constructive feedback
- Resilient to change, quick to adapt personal style to meet the needs of our clients
- Computer savvy, connected, and can easily navigate and focus on multiple software applications
- Proficient with using dual monitors and have the ability to think, talk and type at the same time while listening to our client’s needs
44
Telephone System Analyst Temporary NTE Year Resume Examples & Samples
- Occasional Travel
- 1-5 Nights per Month
- The experience may have been gained in the public sector, private sector or VolunteerService.One year of experience refers to full-time work; part-time work is considered on a prorated basis
45
Telephone Coordinator Resume Examples & Samples
- Fidélio
- Opéra
- Good presentation and confident speaking skills
46
Personal Injury Protection Telephone Claims Representative Resume Examples & Samples
- Receive claim assignments and verifies/investigates coverage and documents all appropriate information
- Determine claim approval and or denial up to $7,500 per exposure or $10,000 per file
- Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary; and review loss reserves and adjust or open hidden exposures as necessary
- Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
- Perform other projects and assignments as directed
- Is proficient in using all systems and technology used within the company
- Has a solid command of the claims policies and procedures; exhibit basic interpretation of policies & procedures in resolving claims, but may still need some assistance from supervisor
- Demonstrate ability to handle litigation in accordance with company guidelines, and be able to recognize legal issues and will utilize ADR when appropriate
47
Reservations / Pbx-telephone Supervisor Resume Examples & Samples
- Refined written and verbal communication skills, proficient in Microsoft Word and Excel
- Flexible Schedule including AM/PM Shifts, Weekends, and Holidays
- Previous hotel experience preferred
- Previous Leadership position preferred
- Experience with hotel operation systems (Opera, Reserve, HotSos)
- Ability to learn hotel knowledge, department and operations
- Problem solving skills to ensure guest satisfaction
- Scheduling employees and working with Kronos
48
Telephone Operationss Engineer Resume Examples & Samples
- 1 YEAR Wireline, Wireless, or Broadband telephony switch installation or administration
- 1 YEAR Database management and network configuration work experience
- 1 YEAR Telephone Industry Experience
49
Senior Bodily Injury Telephone Claims Representative Resume Examples & Samples
- Receive claim assignments and verify/investigate coverage and document all appropriate information with very limited Supervisory involvement
- If handling PIP may participate in investigations of medical providers and attend EUOs
- May be required to make personal appearances on behalf of the company when requested
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- When handling litigation, demonstrates ability to handle more complex litigation in accordance with company guidelines, recognize legal issues, and utilize ADR when appropriate
- Demonstrate a working understanding of the insurance industry and organizational relationships of the company
- Demonstrate professional oral and written communication skills
- Organization, customer service, and time management skills are critical for this position
50
Senior Bodily Injury Telephone Claims Representative Resume Examples & Samples
- Evaluate and adjust claims within limit of authority
- May work with attorneys in resolving lawsuits
- Track and document the quality of service provided by defense counsel and manage litigation and recovery costs
- Identify customer needs and works to meet those needs using appropriate customer service skills
- Demonstrate a solid understanding of the repair and replacement of property damages, to include mechanical components of a vehicle, homeowner damages and other potential exposures
- For claims involving injuries, has solid understanding of how to review, evaluate, and negotiate injury claims
- Organization and time management skills are critical for this position
51
Telephone Application Representative Resume Examples & Samples
- Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process
- Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview
- Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information
- Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call
- Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary
- Handle status inquiries from applicants, Agents, General Office personnel and underwriters
- Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts
- Research special cases and disposition them appropriately
- Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager
- High School diploma or GED required
- 3 years experience in high volume call center customer service environment
- Must be fluent in English (Verbal & Written)
- Fluent in Spanish, Mandarin, Cantonese, Korean, or Vietnamese (highly desired)
- Excellent written, verbal and interpersonal skills required
- Strong computer and typing skills
- Associates or Bachelor’s Degree preferred
- Background in medical terminology and/or life insurance underwriting highly preferred
- Demonstrated passion for continuous improvement and service excellence
- Ability to pass a comprehensive pre employment background check
- Ability to attend a 5 week training program Monday through Friday from 9:00 am - 5:30 pm
52
Telephone Account Manager Team Leader Resume Examples & Samples
- Selling Equifax and Third Party marketing data and related services to new and existing customers
- Increase conversion rates through reduction in the time from enquiry to quotation
- Reduce man hours per sale, by accurately completing customer needs analysis prior to quoting
- Increase customer retention through superior customer service
- Increase customer retention through the recommendation and execution of successful campaigns
- Grow referral channels through outbound referrals to Mail Houses, Software Providers and Call Centres
- Maintenance of Equifax’s customer data by entering all relevant information into TPS CRM on all sales activity across new and existing customers
- Develop and maintain strong knowledge of the products and services offered by Equifax and third party data partners
- Grow and Manage an individual revenue base of approximately $1m p.a
- Grow and Manage a team revenue base of approximately $1m p.a. per TAM
- Recruit new team members as required
- Grow and Manage Sample Shop Revenue
- Grow and Manage Reseller Channel (List Broker Revenues)
- Strong track record of sales in a complex market with proven track record of consistent achievement of sales targets
- Exceptional personal customer relationship management skills and outstanding interpersonal and liaison skills with internal and external stakeholders
- People Management skills
- Excellent presentation skills (written and verbal)
- Broad business and cultural knowledge
- Opportunity to work in a fast paced environment
