Telephone Job Description

Telephone Job Description

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Telephone provides supervision, assessment, planning and direct patient care to hospice patients in accordance with agency policies and procedures and the plan of care established by the interdisciplinary team.

Telephone Duties & Responsibilities

To write an effective telephone job description, begin by listing detailed duties, responsibilities and expectations. We have included telephone job description templates that you can modify and use.

Sample responsibilities for this position include:

When appropriate, this person will resolve guest inquiries, requests, and conflicts
Answer internal medical emergency calls, prioritize, determine type of response, and dispatch accordingly following prescribed protocols established by Critical Care Response Committee including providing non-life threatening medical instructions
Answer inbound calls, search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards
Offer special assistance to person who are unable to dial or who are in emergency situations
Answer routine questions about the organization using electronic database and reference material
Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material
Receives and screens all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance
Places and records, as applicable all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures
Directs hospital personnel request for conference calls to conference company as procedures describes
Provides overhead and long-range paging services to the FHC and other outside callers as applicable

Telephone Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Telephone

List any licenses or certifications required by the position: CPR, CCNA, CCIE, EMD, ASE, CS, IV, AHA, BLS, TB

Education for Telephone

Typically a job would require a certain level of education.

Employers hiring for the telephone job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Computer, Communication, Nursing, Engineering, Department of Education, Associates, Graduate, Business, General Education

Skills for Telephone

Desired skills for telephone include:

Systems and technology used within the company
Claims policies and procedures in resolving claims
Providing technical direction to claims representatives
PC Windows environment
Computers
Electronic communication systems
Microsoft Office products
Adult and geriatric populations
How to deliver educational programs in a variety of settings
Teaching principles of health care information to pediatric

Desired experience for telephone includes:

You can type at least 30 wpm
Ability to work 1st and 2nd shifts (open availability is preferred)
Meet education requirements above with minimum of 3-5 years heavy truck parts experience
Minimum 3 years call center experience
Minimum 1 year call center experience in health care or related facility preferred
Knowledge of the structure and content of the English language, including spelling and grammar

Telephone Examples

1

Telephone Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of telephone. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telephone
  • Monitors and responds to codes and alarms immediately and determines the appropriate action
  • Makes changes to on-call schedules as needed
  • Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired
  • Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally
  • Follow standard change-of-shift protocol and documentation
  • Clearly mark all packages, envelopes, newspapers, , so that others can determine what action to take
  • Report all equipment malfunctions immediately or corrects as directed by department policy
  • Keep the department neat and clean
  • Required to attend quarterly staff meetings
  • Logs emergency response information as appropriate
Qualifications for telephone
  • Must be able to sit for entire shift
  • Must adhere to company policies regarding privacy and confidentiality
  • Must be organized and continually updating reference material
  • Perform all Operator functions in a positive, professional and service centric manner
  • Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1
  • Must be able to work a flexible schedule, including weekends, evenings, and holidays
2

Telephone Job Description

Job Description Example
Our innovative and growing company is hiring for a telephone. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telephone
  • Interfacing with Technology Support and Application Development, LAN/WAN and Server groups
  • Managing and responding to customer calls via HP Service Manager ticketing system
  • Handle incoming calls appropriately
  • Travel to assigned territory at least twice per year
  • Make outbound calls on a routine basis
  • Maintain customer profile
  • Responsible for accounts receivable for assigned accounts
  • Inform customers of promotions, specials and rebates
  • Solicit new customers
  • Follow up with customers
Qualifications for telephone
  • Requires frequent phone communication
  • Requires ability to write clearly and informatively
  • May be required to drive
  • Respond to changes in directions and priorities
  • A minimum of two years previous customer service experience required
  • Multiple phone line experience preferred
3

Telephone Job Description

Job Description Example
Our growing company is looking to fill the role of telephone. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telephone
  • Process orders that are received
  • Responds to and participates in emergency and outage situations that require heavy construction capabilities
  • Repairs, replaces and relocates aerial and underground cable plant including fiber optic, transportation, distribution and drop cable
  • Repairs and maintains major cable system and structures such as broken lashing, replacing or re-sagging aerial strand, pole transfers, down-guys, aerial to underground conversion, substructure repairs and cable replacements related to system outages, maintenance, rebuilds and emergencies or hazards
  • Provides support for Lineman crews during all phases of construction activity
  • Receptive to constructive feedback and coaching
  • Ability to perform duties without close supervision
  • Ability to problem solve and think independently
  • Ability to work flexible hours some work after hours
  • ATTENDANCE/RELIABILITY-Adheres to departmental guidelines concerning sick time, vacation, personal days and other paid/unpaid leaves
Qualifications for telephone
  • Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred
  • Requires quick response in decision making regarding codes and alarms
  • Requires tact in dealing with the public who may be emotional, upset, and confrontational
  • Experience using a PC-based telephone operator console preferred
  • Must be able to work all shifts, seven days a week
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster)
4

Telephone Job Description

Job Description Example
Our growing company is looking for a telephone. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telephone
  • Incumbent will be handling daily production activities including identifying, troubleshooting, and solving production problems
  • Generating required reports
  • Handling administrative issues such as attendance, schedule changes, and performance problems
  • Other responsibilities include evaluating staffing needs, executing start-up and close-down procedures for production systems and building security, and tracking production completes against project budget
  • Maintain current knowledge of departmental protocols
  • Maintains key control and issues key per authorized procedure
  • Back up the customer service team as needed with tasks that may be in either SAP or Oracle
  • Perform other clerical duties such as filing, photocopying and faxing
  • Directs, supervises and coordinates the activities in Telephone and business center section
  • Answers Security base station correctly and accurately relays information
Qualifications for telephone
  • Sales or Animal Health course work is helpful
  • Must be able to multi task and operate a computer based phone system
  • Required to clearly speak, write, and understand the English language be understood while speaking the English language
  • 2+ years experience as a Telecom Lineman
  • Must be able to climb poles using gaffs or hooks
  • Must be able to lift, reach, dig and carry heavy objects
5

Telephone Job Description

Job Description Example
Our innovative and growing company is looking for a telephone. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telephone
  • Receives requests for paging (overhead, in-house, long range) courteously, verifying information with caller
  • Relays any and all necessary information accurately to co-workers and relays information to next shift, with no errors that could result in complaints or misdirection of calls
  • Takes initiative to keep information sources up to date and accessible
  • Transfers calls successfully and accurately to the appropriate party with no justifiable complaints for repeated disconnects or misdirected calls
  • Uses appropriate greeting for type of call presented
  • Handle immediate problems and direct problems to department head
  • Maintain current procedures for internal and external disasters, fire emergencies, bomb scares and disaster plans
  • Monitor new employee training and certifies trainees competencies through demonstration of performance
  • Perform all functions of Telephone Operator
  • Provide relief coverage to support staff
Qualifications for telephone
  • Must have a valid CDL A license
  • Pre-Employment Drug Testing
  • Must be able to speak clearly when utilizing hospital intercom
  • Highly flexible and able to adapt to a fast paced environment
  • Ability to type a minimum of 35 wpm with 85% accuracy
  • Understanding of ASL and deaf culture

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