Telephone Operator Job Description
Telephone operator
provides callers with directory and general Medical Center information and or instructions on telecommunications system usage.
Telephone Operator Duties & Responsibilities
To write an effective telephone operator job description, begin by listing detailed duties, responsibilities and expectations. We have included telephone operator job description templates that you can modify and use.
Sample responsibilities for this position include:
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail
To print residents’ welcome letters
To perform telephone line linkage for Grand Hotel Suites
To be familiar with Meridien voice mail terminal
To be familiar with PABX’s WISE terminal
To be familiar with Telephone Operator function in Fidelio
To book overseas calls
To arrange and provide wake-up calls for guest
To take messages for guest and management if necessary
To handle all printed/voice messages accurately and efficiently
Telephone Operator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telephone Operator
List any licenses or certifications required by the position: EMD, CNA
Education for Telephone Operator
Typically a job would require a certain level of education.
Employers hiring for the telephone operator job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Department of Education, Technical, Associates, Management, Tourism, Computer, Hospitality, Communication, Supervision
Skills for Telephone Operator
Desired skills for telephone operator include:
Medical terminology
Computers
PBX and Switchboard processes
Departments
Computers and telephone operations
Procedures and techniques necessary for the smooth operation of the department
Patient's location
Hotel’s emergency procedures
Hotel’s fire
Life and safety system
Desired experience for telephone operator includes:
To be familiar with fire safety and emergency procedure
To relay any guest complaints to supervisor without delay
To provide 24 hours telephone service that is characterized by courtesy, warmth professionalism and efficiency by understanding the roles and responsibilities of all parties listed in the in-house directory
Attend to incoming calls
Take messages for in-house guest
Responsible for answering all phone inquiries and routing the calls to the appropriate parties
Telephone Operator Examples
1
Telephone Operator Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of telephone operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telephone operator
- Provide information and demonstrate knowledge of all hotel and Resort facilities and services
- Processes group alert test twice daily
- Expedites medical emergency and crises intervention procedures using page and established procedures
- Performs on-call schedule services
- Operates various systems and facsimile equipment
- Log and report suspicious, nuisance or hostile calls to Supervisor
- Ensure off site callers not familiar with the site are directed to appropriate department or person
- Conduct the proper response notification of all malicious calls, bomb threats, and security-related calls
- Maintain a record of interruptions in performance and immediately conduct the proper response providing the reason
- Maintain a record and include any major outstanding operator issues along with status in daily reports
Qualifications for telephone operator
- At least one year of experience answering telephones in a business setting
- The ability to prioritize and use good judgment is essential for making decisions in emergency situations
- Prior operator or call center experience preferred
- Minimum one year experience as a telephone operator in a health care facility or a telephone company using various communications console, or coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers
- One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred
- Must be fluent in English, bi-lingual (Spanish) a plus
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Telephone Operator Job Description
Job Description Example
Our company is hiring for a telephone operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for telephone operator
- Determine callers requirements (extension desired, information requested, ) and transfer call
- Initiate voice pages when required
- May be required to do system data entry on request
- May train new operators
- Process appropriate emergency code or STAT page
- Provide dialing instructions to patients when requested
- Performs operator functions including triaging calls
- Answer all incoming calls into the facility’s main telephone lines, physician’s answering service and in house operator calls
- Provide in person visitor information, reception, and paging
- Coordinate all emergency communications
Qualifications for telephone operator
- Must be PC literate and able to type 30 wpm
- Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand
- Bachelor’s Degree in Business Management, Business Study, Hotel Management or equivalent
- Computer and IT Savvy with easy adaptability to changes in software and/or functions of various operating systems
- Ability to oversee multiple alarm systems and employing protocols of alerting the organization to various codes that may occur
- Utilization of overhead paging system in accordance with noise reduction initiatives
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Telephone Operator Job Description
Job Description Example
Our innovative and growing company is hiring for a telephone operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telephone operator
- Initiates voice pages when required
- Processes appropriate emergency code or STAT page
- Directs callers immediately to clinical staff as necessary
- Respond promptly and efficiently to customer betting requests via phone, email, text and chat, and any other communication means that may be introduced to accommodate business needs
- To process customer transactions through our computerised betting system
- Understand and implement company procedures
- Register new customer account details
- Deliver a first class customer service experience
- Any other reasonable duties assigned to you by your manager
- ADDITIONAL PERFORMANCE STANDARDS-Adheres to departmental and Medical Center guidelines concerning safety, rules of conduct, , as outlined in the Employee Staff Handbook
Qualifications for telephone operator
- High level of interpersonal skills for effective communication with patients, customers, staff, and prospective clients of the organization
- Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance
- Effective communication with management keeping key personnel informed of pertinent information, including but not limited to email utilization, internal text messaging operating system, telephone communication, staff meetings
- Flexibility and punctuality in scheduling inclusive of working varied shifts not excluding days, evening/nights, weekends and Holiday rotations in the PBX department
- Personal hygiene and appearance maintained to reflect the expectations of PBX Associates interacting with various customers of the organization
- Participate in all mandatory education and competencies
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Telephone Operator Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of telephone operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for telephone operator
- PLANNING AND TIME UTILIZATION- Work is thought out and planned in advance
- INITIATIVE-Makes suggestions for positive changes
- JUDGMENT/DECISION-MAKING-Demonstrates good managerial judgment by conducting each aspect of supervision in a fair, firm, consistent, and objective manner
- UPDATES TELEPHONE CONSOLE PROGRAMS-Updates daily and weekly updates to the Operators online directory
- EMERGENCY NOTIFICATION SYSTEM (Sendwordnow)- Maintain and activate different scenarios as needed for the Emergency Notification System
- EMERGENCY CALLS-Be prepared to respond to both internal and external emergencies
- Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls & Overhead paging
- Have a working knowledge of Emergency procedures (Fire and Disaster)
- Performs clerical duties as assigned to maintain workflow in the departmen
- Answer and direct all calls in accordance with departmental guidelines
Qualifications for telephone operator
- Innovative mindset utilizing creative methods of addressing initiatives of cost containment procedures that benefit the organization's People-Centered 2020 strategic focus of effective stewardship
- Performs other duties as requested by management within job scope
- Previous PBX experience preferred
- Minimum of 1 year of Customer Service experience in a Hospital and/or Hospitality setting is preferred
- What knowledge, skills and abilities do I need to have? (the must-haves)
- Computer skills (CLS, Microsoft Excel, Microsoft Word, all helpful)
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Telephone Operator Job Description
Job Description Example
Our company is looking for a telephone operator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for telephone operator
- Answers call politely, courteously and professionally
- Consistently projects a courteous, empathetic, caring attitude when interacting with patients, family, visitors and staff
- Demonstrates proper operation of computer systems and software utilized
- Demonstrates proper operation of telephone system and console features, functions, and proper procedure
- Familiar with all aspects of operating central nurse call console
- Follows proper procedure for special circumstances � consulting Nursing Supervisor as necessary, announcing code A/B as required
- Knowledge of current information and changes
- Knowledgeable of centralized nurse call system
- Operates telephone console and other communications equipment in order to answer and transfer calls quickly, efficiently, and in a friendly manner
- Operator is prepared for emergency calls
Qualifications for telephone operator
- Must projects an image of professionalism in communication, appearance and conduct
- Ability to work primarily 2nd shifts, but open availability is preferred
- Ability to read, write and communicate in English effectively with others
- Must have a minimum of 1-2 years experience working on a telephone console system
- Must be flexible to work all shifts, holidays, weekends, sick and emergency calls
- Must have strong communication skills and excellent customer service skills