Telephone Technician Job Description
Telephone technician
provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
Telephone Technician Duties & Responsibilities
To write an effective telephone technician job description, begin by listing detailed duties, responsibilities and expectations. We have included telephone technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Installation and configuration of a scalable VoIP-based telephone system on the Baghdad Embassy Compound (BEC)
Perform manual installation operations throughout the BEC and other DoS locations in Iraq
In this position, the Telephone IMAC Field Support Technician is responsible for performing telephone activities in telecommunication distribution rooms and user areas throughout Sandia/NM
Assists with the management of workload control
Provides on-call/after normal duty hour support as required
Provisioning IP Telephones using Cicso tools - 70%
Troubleshoot and resolve IP Telephone issues - 20%
Use ServiceNow ITSM for documenting and managing requests/incidents - 10%
Provide technical support to internal staff and be responsible for adds, changes, and deletes of IP Telephone services
Act as a point of contact for IP Telephone issues
Telephone Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Telephone Technician
List any licenses or certifications required by the position: PTCB, CCNA, CS
Education for Telephone Technician
Typically a job would require a certain level of education.
Employers hiring for the telephone technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Education, Associates, Technical, Department of Education, Telecommunications, Computer Science, Information Technology, Computer Information Systems, Computer Engineering, Technology
Skills for Telephone Technician
Desired skills for telephone technician include:
Avaya/Nortel-based telephone systems and the manner in which they are implemented at DoS locations throughout Iraq
Active Directory
Cicso IP Telephony
IP addressing
Key system and IP Technology
Networking
PBX technology
Hand tools
Electrical testers
Many telecom
Desired experience for telephone technician includes:
Strong character with leadership ability and a creative mindset that can be leveraged for creative problem solving
An Associates degree in electronic systems technology
The above mentioned duties require standing for long periods of time, the ability to climb ladders, and the ability to lift overhead 40lbs items
Act as a point of contact for IP Telephone service request
Receiving, logging, and managing request and/or incidents in ServiceNow
Escalate unresolved IP Telephone issues to appropriate support team
Telephone Technician Examples
1
Telephone Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of telephone technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telephone technician
- Initial contact for IT support for all telephone and wifi issues
- Avaya PBX phone system
- Design, install, and maintain various telecommunications and telephone systems (Analog, Digital and Voice over Internet Protocol (VoIP)) at Department of State (DoS) locations throughout Iraq
- Support Lead and DoS Full Time Employee (FTE) Telephone Technician to identify current system requirements and plan for likely future needs
- Generate recommendations for system configuration standards and additional equipment procurements
- Install and terminate copper and fiber optic-based cabling necessary to provide telephone service
- Work with the Communications Support Lead and CONUS-based technical support on outages to restore service as quickly as possible
- Will travel to off-site locations to install, upgrade, maintain equipment, and troubleshoot connectivity issues
Qualifications for telephone technician
- The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of issues, which may range from straightforward to more complicated technical issues
- 2 years' IP Telephony provisioning and support experience required
- Must be 21 years of age or older, have completed technical school or possess the equivalent of an Associate of Arts degree, and possess a valid driver’s license
- Minimum five (5) years’ experience with a variety of Nortel Meridian/Ayava equipment repair and maintenance
- Must be able to adapt to other specialized equipment
- Must have a developed sense of customer service relations
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Telephone Technician Job Description
Job Description Example
Our innovative and growing company is looking for a telephone technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for telephone technician
- Desired Cisco CCNA Voice certification
- 3+ years of Move, Add, Change experience with telephones
- Avaya/Nortel experience greatly preferred
- Intermediate “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of telecommunications systems or equipment
- Additional education may substitute for experience
- Strong interpersonal skills with ability to interact with internal external clients with staff
Qualifications for telephone technician
- Must be physically capable of lifting 50 lbs, standing and walking for extended periods of time
- Must have a DOE Q Clearance or transferrable equivalent DOD Clearance
- Vocation or trade school coursework in electronics
- Certified Systems Technician
- Planning for deployment and maintenance of scalable VOIP telephone systems
- Bachelor’s Degree with a minimum of 5 years’ experience or 13 years job related experience in lieu of education