Telephone Operator Resume Samples

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AF
A Fadel
Alessandra
Fadel
25238 Satterfield Creek
Los Angeles
CA
+1 (555) 328 3038
25238 Satterfield Creek
Los Angeles
CA
Phone
p +1 (555) 328 3038
Experience Experience
06/2014 present
Houston, TX
Telephone Operator California Regional Office
Houston, TX
Telephone Operator California Regional Office
06/2014 present
Houston, TX
Telephone Operator California Regional Office
06/2014 present
  • Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
  • Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner
  • Provide a strong knowledge of store, departments, services and events
  • Work as a team player in a dynamic and fast-paced environment
  • Perform basic data entry functions
  • Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
  • Professional speaking voice
11/2009 03/2014
Phoenix, AZ
Telephone Operator Supervisor
Phoenix, AZ
Telephone Operator Supervisor
11/2009 03/2014
Phoenix, AZ
Telephone Operator Supervisor
11/2009 03/2014
  • Attend management meetings
  • Oversee ongoing training with staff
  • Responsible for Labor use
  • Oversee voicemail and email communication
  • Training new staff
  • Review daily events and communicate accordingly
  • Maintain Phone Panel
11/2003 06/2009
Phoenix, AZ
Telephone Operator
Phoenix, AZ
Telephone Operator
11/2003 06/2009
Phoenix, AZ
Telephone Operator
11/2003 06/2009
  • During downtime work with coworkers create Communications to parents, assist with scanning and other clerical tasks
  • Perform all tasks as directed by the Manager in pursuit of the achievement of business goals
  • Actively participate in training and development programs and maximize opportunities for self-development
  • Performs clerical duties as assigned to maintain workflow in the department
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • Work cooperatively with all personnel and clinicians
  • Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals
Education Education
School Degree
School Degree
Strayer University
School Degree
Skills Skills
  • Fluent in Spanish and English. Knowledge of other languages will be an advantage
  • Ability to exercise judgement in sensitive situations and to maintain a high level of confidentiality
  • Ability to retain large numbers of names, departments and extensions
  • Able to read and write English
  • Proficient in the use of Front Office System
  • Positive attitude and good communication skills, especially on the telephone
  • Competent level of IT proficiency
  • Ability to work on your own and as part of a team
  • Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
  • Previous experience in a customer-focused industry
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13 Telephone Operator resume templates

1

Centralized Attendant Service Telephone Operator Resume Examples & Samples

  • Support store operations by being a general resource for customers and employees
  • Customer service experience required
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Strong organizational and written communication skills
  • Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
2

Fls-centralized Attendant Service Telephone Operator Resume Examples & Samples

  • Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
  • Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner
  • Provide a strong knowledge of store, departments, services and events
  • Perform basic data entry functions
  • Work as a team player in a dynamic and fast-paced environment
  • Professional speaking voice
  • High level of professionalism, accuracy and attention to detail
3

Telephone Operator California Regional Office Resume Examples & Samples

  • Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
  • Assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner
  • Support store operations by being a general resource for customers and employees
  • Provide a strong knowledge of store, departments, services and events
  • Perform basic data entry functions
  • Work as a team player in a dynamic and fast-paced environment
  • Have a high school diploma, or equivalent (preferred)
  • Professional speaking voice
  • Ability to communicate clearly and professionally with customers and coworkers
  • Ability to prioritize multiple tasks in a fast-paced environment
  • High level of professionalism, accuracy and attention to detail
  • Strong organizational and written communication skills
4

Telephone Operator Supervisor Resume Examples & Samples

  • Oversee employee schedule
  • Prepare payroll
  • Review daily events and communicate accordingly
  • Oversee voicemail and email communication
  • Answering phone calls and assisting guest with communication needs
  • Attend management meetings
  • Reviews of employee
  • Maintain Phone Panel
  • Track HotSOS
  • Responsible for Labor use
  • Training new staff
  • Oversee ongoing training with staff
  • Experience using : Hotsos, Opera, Lotus Notes
  • Knowledge of island
  • Experience working in Hotel Management
  • Previous PBX experience
5

Telephone Operator Resume Examples & Samples

  • Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements
  • Be comfortable and effective in an environment of ambiguity or change
  • Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
  • Complete tasks as directed by Management
  • Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
  • Follow standards, policies and procedures
  • Meet hotel attendance and grooming standards
6

Pbx-telephone Operator Resume Examples & Samples

  • A true desire to satisfy the needs of others in a fast paced environment
  • Able to work - AM, PM & Overnight shifts
  • Refined verbal communication skills
  • Ability to sit for long periods of time
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills
  • Customer service experience preferred
7

Telephone Operator Resume Examples & Samples

  • Good verbal communication skills in English and Spanish required
  • Minimum of 2 years operator experience preferred
  • Communication and computer operation skills required
  • One to two years of medical/healthcare business office experience preferred
  • Excellent customer service skills required
  • Must demonstrate commitment and adherence to STHS's Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer
8

Telephone Operator Resume Examples & Samples

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Records all entries on traffic sheets
  • Assists guests with international calls and directory queries
  • Calls guests by name whenever possible
  • Pages staff member when requested
  • Abides by principles of guest privacy
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
  • Report on logbook daily
  • Bill call costs
  • Aware of local telephone listings and frequently dialled numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advises defects on switchboard equipment to Supervisor
  • Maintains a clean work environment
  • Attends to all guest queries and requests promptly
  • Maintains detailed knowledge of the Hotel’s fire, life and safety system
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • Maintain Hotel Information
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
  • Proficient in the use of Front Office System
  • High School or Vocational Certificate in Business Management, Business Study or equivalent
  • 1 year experience in customer service or switchboard operator
9

Telephone Operator Resume Examples & Samples

  • Two (2) years of recent experience of a telephone console system preferably in a hospital environment
  • High school graduate or equivalent
  • Demonstrated both written and verbal communication skills
10

Telephone Operator Information Technology PRN Resume Examples & Samples

  • High School degree or equivalent
  • Prior experience as telephone operator preferred
  • Able to speak and write English Fluently
  • Ability to perform multiple tasks at a time
  • Effective communications skills both verbal and written
  • Basic computer and keyboard skills
  • Demonstrates ability to understand process to reset and unlock user password accounts utilizing computer software
11

Medical Reception / Telephone Operator Resume Examples & Samples

  • High School Diploma/GED or equivalent education
  • Knowledge of computer systems to include the MS Office Suite
  • Demonstrated high quality customer service & organization skills
  • Minimum, 1-year experience in a call center environment (preferred)
12

Telephone Operator, / Information Technology Resume Examples & Samples

  • Ability to read, write, and perform miscellaneous clerical duties
  • Ability to remain calm under times of stress and emergency, and when dealing with difficult callers
  • Excellent interpersonal and oral communication skills
13

Telephone Operator Resume Examples & Samples

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Previous experience in a customer-focused industry
14

On Call PBX Telephone Operator Resume Examples & Samples

  • Refined verbal communication skills
  • Ability to sit for long periods of time
  • Proficient in basic computer skills
15

Telephone Operator Telecommunications Resume Examples & Samples

  • Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested
  • Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals
  • Experience with personal computer, data entry, word processing, and windows environment
16

PBX Telephone Operator / Concierge on Call Resume Examples & Samples

  • Ability to communicate effectively in Papiamentu, English, Dutch and Spanish
  • Ability to work well with guests to resolve complaints in a positive manner
  • Typing skills of 30 words per minute
  • Previous PBX experience, preferably in a hotel
  • Ability to use radio communications and remain calm in emergency situations
17

Telephone Operator Resume Examples & Samples

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension
  • Takes and relays messages in an accurate and timely manner
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
  • Provides a pleasant and helpful phone contact for callers
  • Responsible for opening and closing the switchboard
  • Responsible for the in-house paging system
  • Performs clerical duties as assigned to maintain workflow in the department
18

Telephone Operator Resume Examples & Samples

  • Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications
  • Triages and prioritizes calls as their urgency, and accurately routes calls accordingly
  • Immediately responds to all alarms, security calls, and medical emergencies
  • Pages all persons designated to respond to emergencies
  • Immediately reports to the supervisor any problems with, or abuses of the alarm system
  • Logs emergency response information as appropriate. May reprogram the computerized fire alarm system after it has been activated
  • Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures
  • Performs other duties as assigned
19

Telephone Operator / St Agnes Hospital Resume Examples & Samples

  • Receives and relays internal and external calls and provides general information according to protocol
  • Maintains desk directories, on-call list, reference guides and other associated reference materials
  • Operates beeper and paging system to contact personnel and code team
  • Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans
  • Serves as the answering service for all physicians of St. Agnes Hospital as well as some attending physicians
  • Operates multi line telephone in a calm, timely (usually within 10 seconds) and professional manner. Interacts with co-workers and customers in a professional, caring manner, displaying a positive attitude
  • HS or Equivalent
20

Telephone Operator Resume Examples & Samples

  • Update the Dubai Police system/CID
  • Assists with Tourism Dirham balancing
  • Prepare the Daily Info Sheet
  • Updates any events/functions to the DTCM system
21

Telephone Operator Resume Examples & Samples

  • Must be able to communicate clearly with a pleasant speaking voice when answering incoming calls
  • Accurately collection of information from Families and accurate documentation of requests
  • Promptly answer and listens to request and connects all calls received in a very polite and professional manner (using the designated phrase) with the correct person, office or clinic
  • Demonstrates knowledge of and the ability to render care and services based on appropriateness and need of patients
  • Always use soft handoff when transferring Families to another area in the Department or throughout the CHOP enterprise
  • Page Chop employees
  • Personable, resourceful in problem solving, supportive and helpful to callers
  • Have a working knowledge of Emergency procedures (Fire and Disaster, etc.)
  • Team player
  • Work cooperatively with all personnel and clinicians
  • Promote and maintain team relationships within coworkers in the Department and other CHOP departments that we are partner
  • Reports any incident that seems unusual/deficient to immediate supervisor
  • Demonstrate the resiliency and flexibility essential to working effectively in a rapidly growing, fast-paced, and constantly evolving set of programs
  • Develop a thorough understanding of the systems--including the various programs, procedures, individuals and their functions within DCAPBS, in order to appropriately provide basic information to callers and to appropriately hand-off calls to the proper person or program
  • During downtime work with coworkers create Communications to parents, assist with scanning and other clerical tasks
  • Some college preferred
22

Telephone Operator Resume Examples & Samples

  • Completion of high school diploma plus up to one year on-the-job training experience in a high volume operator or switchboard role which provides the following knowledge, skills and abilities
  • Ability to operate paging, public address, and telephone systems, hospital extensions, departments, names of key hospital personnel and hospital policies and procedures
  • Interpersonal skills necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information. Must convey a pleasant, helpful, caring attitude
  • Ability to concentrate and pay close attention to detail for up to eighty percent (80%) work time when answering, transferring and relaying incoming phone calls and maintaining records
  • Ability to retain large numbers of names, departments and extensions
  • Ability to exercise judgement in sensitive situations and to maintain a high level of confidentiality
  • Ability to answer calls in 2 rings, access patient location, admissions, transfers, and discharges etc. Ability to transmit information appropriate to HIPPAA regulations.orally in order to provide approved status information to callers
23

Telephone Operator Resume Examples & Samples

  • Answering the telephone
  • Providing information
  • Listening
  • Smiling, making appropriate eye contact, and giving undivided attention to customers
  • Conducting yourself professionally
  • Responding in a timely, accurate manner to assignments and requests
  • Maintaining fiscal responsibility by utilizing resources wisely, taking care of equipment, and preventing lost charges
  • Solving problems, meeting needs, and determining what can I do to make a positive difference
  • Adapting to changes in a positive, professional manner
  • Attends staff meeting and complete all mandatory training on time
  • Does not incur unapproved overtime, arrives on time and leaves on time and has few unscheduled absences
24

Telephone Operator Resume Examples & Samples

  • Operating switchboard, and routes incoming calls to appropriate departments
  • Connecting outgoing calls
  • Answering enquiries from callers / taking messages
  • Handling users’ requests for external voice conference services
  • Backing up receptionists during their absence
  • Coordinating company car booking and assignment
  • Performing miscellaneous job-related duties as assigned
  • Verifying on calling cards, and collecting calls billings
  • Preparing data input for monthly telecom billings
  • Work on duty shifts: 08:15 – 17:15 / 09:30 – 18:30
25

Telephone Operator Resume Examples & Samples

  • Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested
  • Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals
  • Experience with personal computer, data entry, word processing, and windows environment
  • Effective Communication Skills