PBX Operator Resume Samples

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CS
C Steuber
Cletus
Steuber
57224 Braun Estates
Chicago
IL
+1 (555) 821 2838
57224 Braun Estates
Chicago
IL
Phone
p +1 (555) 821 2838
Experience Experience
04/2016 present
Chicago, IL
Front Desk Agent / PBX Operator
Chicago, IL
Front Desk Agent / PBX Operator
04/2016 present
Chicago, IL
Front Desk Agent / PBX Operator
04/2016 present
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Employ attention to detail in order to ensure security of guest room access
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
  • Resolve discrepancies on the room status report with Housekeeping
  • Generate, print and distribute daily and weekly reports
07/2011 01/2016
Chicago, IL
Switchboard / PBX Operator
Chicago, IL
Switchboard / PBX Operator
07/2011 01/2016
Chicago, IL
Switchboard / PBX Operator
07/2011 01/2016
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Process all external and internal calls either by redirecting calls or assisting the caller
  • Have full knowledge of the hotel’s emergency procedures
  • Consistently offer professional, friendly and engaging service
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
06/2008 04/2011
Houston, TX
PBX Operator
Houston, TX
PBX Operator
06/2008 04/2011
Houston, TX
PBX Operator
06/2008 04/2011
  • Assists with overhead paging and beeper paging
  • Performs various office duties as assigned by leadership
  • Performs any other duties as requested by supervisor
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
  • Perform all other duties as assigned
  • Maintains and executes access knowledge to the Meditech Physician Directory. Updates changes to the Physician information timely
  • Maintains clean and orderly shared workspace with others. Insures adequate supplies are on hand for next shift
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of South Florida
Bachelor’s Degree
Skills Skills
  • Excellent communication skills
  • Basic understanding of telephone switchboard and PBX equipment and systems
  • Ability to multi-task and work in a fast paced environment
  • Ability to read, write and understand English
  • Ability to give high priority to customer service
  • Ability to read and comprehend routine instructions, short correspondence and memos
  • Acquires job skills and learns company policies and procedures to complete routine tasks
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15 PBX Operator resume templates

1

Japanese Speaking PBX Operator Resume Examples & Samples

  • Responsible for constant communication with Guests/Cast Members via a phone station
  • Must maintain a pleasant and positive demeanor while answering phone inquiries (“a smile in your voice”)
  • Answer phones, dispatch guest calls and assist with any questions or special requests; Shares information with guests
  • Ability to speak Japanese is Required
  • Previous computer experience- requires use of internet
  • High guest service expectations, initiative and ability to hold a conversation with a Guest
  • Must have a high level of comfort sharing Resort and product information with a Guest
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Requires high attention to detail and exceptional listening skills
  • Must have Resort and Hawaiian islands knowledge
  • Must be knowledgeable about Resort offerings and surrounding areas
  • Must have Graveyard availability
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role
  • Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • This role is Full Time and requires full availability for any shift, including nights and holidays
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous Leadership experience
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
2

Japanese Speaking PBX Operator Resume Examples & Samples

  • Ability to speak Japanese is REQUIRED
  • This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
  • Knowledge of Japanese language is highly preferred
3

PBX Operator Resume Examples & Samples

  • Consistently announce hospital name to callers, using proper telephone etiquette (in accordance with VHH policy)
  • Accurately observe and record the correct origin of calls (i.e., pages, internal extensions, tie lines, outside calls, voice mail calls)
  • Respond and communicate, accurately and professionally, via the base station radio, with Security and Plant Maintenance personnel
  • Utilize the proper technique and access codes for outgoing problem calls. Knowledge of access to new prefixes and area codes that are not yet programmed into the internal phone system
  • Process calls by connecting caller with the correct extension and/or supplying the correct information as required
  • Limit call processing time to a minimum
  • Observe patient confidentiality policy (do not give out confidential information i.e., status, birth, patient condition, etc.)
  • Utilize “call wait” indicator to determine need for placing long duration low priority calls (i.e., directions, physician referral, dinner menu, placing out bound calls, etc.) on hold while processing waiting incoming calls
  • Proficient in the use of all features on the console (i.e., call waiting, intercept, barge-in, auto-dial, and normal call processing)
  • Place calls using the appropriate service for calling party
  • Connect caller to the requested service if it is other than the normal service for the caller (AT&T, MCI, or Comm Sys)
  • Instruct patients in the use of telephone, define “local” calling area and the service companies involved
  • Report internal service problems to the telephone technician or Communications Manager. Report external service problems to the Communications Director prior to contacting the service provider
  • Understand and utilizes Alarm or Code procedures correctly
  • Document action taken and time incident occurred on the Operator log when responding to Alarms or Codes
  • Bi-annual review of Departmental Procedure Manual, HAZMAT manual, Fire/Disaster Manual for understanding of all Alarms and Codes
  • Maintain patient listing in alpha order, make corrections for admissions, transfers, and discharges
  • Update Hospital Events calendar as notified by Education Office
  • Act as collection point for telephone problem reports, minimum information required date, time, and extension
  • Report new telephone prefixes which need to be programmed into our phone system
  • Record and relay temporary information such as Auditor location, holiday notices, temporary office locations, replacement pager assignments, etc
  • Check all temporary information notes, operator log, and clipboard of current news at the beginning of shift
  • Proficient in use of two-way radio system to communicate with mobile security officers
  • Correctly contact requested pagers by following long range pager procedure
  • Ability to change batteries and test for normal operation of all hospital pagers
  • Assign replacement “loan” pagers when available
  • Use proper level of paging for “STAT” and regular paging requests
  • Keep voice paging to a minimum following guidelines set forth in Communications Procedure Manual
  • Seek approval for unusual paging requests
  • Adhere to written hospital policies and procedures
  • Perform all other duties as assigned
4

Switchboard / PBX Operator Resume Examples & Samples

  • Process all external and internal calls either by redirecting calls or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the “Royal Service” software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel’s emergency procedures
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Spanish speaking required
5

PBX Operator / Telecommunications Resume Examples & Samples

  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
  • Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
  • Calmly and confidently communicate with and dispatch appropriate emergency personnel
  • Experience. Previous experience passionately providing service to others and assisting with emergency situations
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English
6

PBX Operator Resume Examples & Samples

  • Promptly answers incoming telephone calls. Accurately and promptly routes to the appropriate hospital department, extension, or patient room
  • Pages individuals over the hospital’s central paging system according to designated policies
  • Pages individuals using assigned beeper system according to designated policy
  • Maintains and demonstrates current knowledge of all hospital emergency plans and implements them according to policy. Emergency plans include Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, and Bomb Threats and other codes
  • Maintains current knowledge of fire system usage and notifies Plant Operations of any code red calls received during shift via email system identifying actions taken to resolve the code
  • Maintains current list of all key hospital personnel. List will include name, extension, beeper, and home phone number
  • Demonstrates ability to utilize computer systems effectively to obtain information when requested
  • Maintains current list of medical staff. List includes address, phone number, fax number, and pager number
  • Maintains and executes access knowledge to the Meditech Physician Directory. Updates changes to the Physician information timely
  • Always maintains proper coverage in department during breaks to insure calls are answered promptly
  • Provides assistance to all customers of the hospital as needed
  • Maintains clean and orderly shared workspace with others. Insures adequate supplies are on hand for next shift
  • Completes all requested special projects timely. (when work load permits or during off peak hours)
  • Consistently maintains pleasant and courteous tone of voice at all times
  • Attend Code of Conduct training course annually
  • Demonstrate an understanding of and adherence to HCA’s Code of Conduct
  • Demonstrates conduct that is reflective of THRH’s commitment to HCA’s Code of Conduct
  • Understands and satisfies the needs of the patient population appropriate to the age of the patient served (adults, geriatric, adolescent, pediatric, and parents of neonates)
  • Adheres to the Standards of Behavior for Terre Haute Regional Hospital as per the Customer Relations Policy
  • High School graduate or equivalent experience
  • Minimum of one (1) year secretarial experience in position with public and/or telephone contact
  • PC experience; MS Office and computer proficiency
  • Associates Degree preferred
  • Knowledge of community resources preferred
7

PBX Operator Resume Examples & Samples

  • High school diploma or equivalent required
  • Minimum one year of PBX or telephone console experience required
  • Excellent customer service skills are required
  • Excellent oral communications skills are required
  • Knowledge of computers and phone dispatching is required
8

PBX Operator Resume Examples & Samples

  • High School graduate or equivalent
  • Two (2) years experience on a multi-line telephone switchboard, preferably in a health care environment
  • Other customer service and/or clerical experience in a hospital environment is preferred
9

PBX Operator Resume Examples & Samples

  • Three years PBX Operator, communications, or customer service experience in a healthcare setting
  • Must be able to read, write, and speak English fluently
  • Must be able to work under stress and be emotionally capable of coping with complex and/or changing conditions
  • Requires the ability to prioritize, problem solve, make sound decisions, and work on a team
10

Front Desk Agent / PBX Operator Resume Examples & Samples

  • Greet and welcome all arriving guest, process check ins and departures as well as necessary payments
  • Handle and coordinate room assignments and accommodate guest requests
  • Offer referral for information and handle brief concierge requests
  • Handle group arrivals
  • Receives and resolves guest’s complaints
  • Promote and invite guests to use hotel’s restaurant and facilities
  • Maintain cleanliness of work stations and lobby appearance
  • Stock and prepare necessary material for each shift
  • Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary
  • Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)
  • Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy
  • Professional attitude and good organizational skills
  • Effective conflict resolution
  • Ability to use a variety of computer applications, industry software knowledge is an asset
  • Post secondary training in hotel or tourism management is an asset
  • Ability to speak a second language is an asset
11

PBX Operator Resume Examples & Samples

  • Discounted RTD Ecopass
  • Medical, Dental and Vision insurance
  • 401k retirement plan
  • Company provided Life Insurance
  • Training
  • Opportunities for career growth
  • Discounted employee meals
  • Discounted hotel rooms
  • Anniversary Pay
  • Holiday Pay
  • Approach all encounters with guests and associates in a friendly, service-oriented manner
  • Maintain warm and friendly demeanor at all times
  • Answer all calls promptly, in an attentive, courteous and efficient manner
  • Respond to guest inquiries about hotel services, facilities and hours of operation
  • Take and deliver messages according to standards
  • Maintain guest privacy at all times
  • Provide information about the hotel; be able to provide accurate information directions to the hotel
  • Be familiar with emergency procedures
  • Perform call accounting, if applicable
  • Be familiar with VIP procedures
  • Be familiar with the surrounding area of the hotel
  • File PBX reports
  • Send/Receive guest faxes
  • Serve as radio dispatcher, maintaining proper radio and paging procedures
  • Record and relay all guest requests and verify completion
  • Establish and maintain efficient filing system of guest registration cards
  • Process wake up calls per guest’s request
  • Attend meetings/trainings as required by management
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code
  • Performs any other duties as requested by supervisor
  • Responds to requests for service and assistance
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers
  • Solicits customer feedback to improve service
  • Takes responsibility for own actions
  • Performs work with little or no supervision; works independently
  • Can be relied upon regarding task completion and follow up
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak and write in English
  • Ability to interpret and perform basic computer and PMS system functions
  • Ability to work the PBX system
  • Stand less than 1/3 of the time
  • Walk less than 1/3 of the time
  • Sit more than 2/3 of the time
  • Talk or hear consistently throughout day
  • Lift up to 10 pounds
  • Push / pull up to 10 pounds
12

PBX Operator Resume Examples & Samples

  • High school graduate or equivalent
  • Ability to communicate effectively
  • Ability to work well with guests to resolve complaints in a positive manner
  • Typing skills of 30 words per minute
  • Previous PBX experience, preferably in a hotel
  • Ability to use radio communications and remain calm in emergency situations
  • Answer and process all incoming/outgoing guest and in-house calls
  • Check bulletin board and log books for all pertinent information
  • Forward messages and faxes as needed to guests and various departments
  • Responsible for radio communications between security, engineering, ERT and MOD in emergency and non-emergency situations
  • Assist in Reservations as needed
  • Attend monthly meetings as needed
13

Seasonal PBX Operator Resume Examples & Samples

  • One to two years of customer service experience
  • Ability to operate computer systems
  • Open availability to work all shifts (full-time hours) including nights, weekends and holidays
  • Requires excellent reading, writing and oral proficiency in the English language
14

PBX Operator Resume Examples & Samples

  • Operates multiple-call telephone switchboard system
  • Continuous observation and response to alarms and codes
  • Performs various office duties as assigned by leadership
  • Function as dispatcher for security issues
  • Provides routine information as needed and routes calls to appropriate person or location
  • Operates facility-wide paging system
  • Operates Emergency Communication equipment to communicate with hospital staff at all locations plus local and state agencies
  • 1 year PBX experience preferred
15

Front Desk Agent / PBX Operator Resume Examples & Samples

  • Maintain guest history files on all guests
  • Ability to prioritize, organize and follow up
  • Previous hotel front desk experience is strongly preferred
  • Previous guest relations training is preferred
16

PBX Operator Resume Examples & Samples

  • The PBX Operator answers and directs all incoming calls
  • Assists with outgoing calls, internal calls
  • Assists with overhead paging and beeper paging
  • Monitors alarm panels, performs various alarm testing call codes (red, blue, green). Uses CRT to locate patients
  • Company 401K
  • Medical, dental, vision insurance
  • Paid time-off
  • Life insurance
17

PBX Operator / Gift Shop Attendant Resume Examples & Samples

  • Provide information and demonstrate knowledge of all hotel facilities and services
  • Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
  • Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
  • This is a part time position - 3pm to 11pm shift
18

PBX Operator / Rooms Controller Resume Examples & Samples

  • Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)
  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
  • Basic understanding of telephone switchboard and PBX equipment and systems
  • Ability to read, write and understand English
  • Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
  • Six months customer service experience
  • Six Months of switchboard /PBX experience
19

Mail Clerk / PBX Operator Resume Examples & Samples

  • Prior experience in a medical-related field or medical practice preferred
  • Must be able to operate ten-key calculator
  • Must be able to effectively communicate with the public
20

PBX Operator Resume Examples & Samples

  • Ability to enunciate and speak clearly over the telephone and paging system
  • Ability to communicate effectively in English both verbally and in writing
  • Verbal ability to converse effectively and to understand orders given under emergency conditions
  • Clerical ability to recognize pertinent details in hospital directory and avoiding errors in recording and paging
  • Three (3) months of experience as an operator of a PBX switch-board
21

Pbx Operator, Communications Resume Examples & Samples

  • Knowledge of emergency system, typing, and CRT
  • Demonstrates effective communication, interpersonal skills, organizational ability, and knowledge of proper body mechanics, safety measures as well as the ability to follow instructions
  • LI-JR1
22

PBX Operator / Reservations Agent Resume Examples & Samples

  • Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
  • Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English