PBX Operator Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the pbx operator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Steuber

Cletus

Steuber

57224 Braun Estates

Chicago

+1 (555) 821 2838

57224 Braun Estates

Chicago

Phone

p +1 (555) 821 2838

Experience Experience

Houston, TX

PBX Operator

Houston, TX

Runolfsson-Gutkowski

Houston, TX

PBX Operator

Assists with overhead paging and beeper paging
Performs various office duties as assigned by leadership
Performs any other duties as requested by supervisor
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
Perform all other duties as assigned
Maintains and executes access knowledge to the Meditech Physician Directory. Updates changes to the Physician information timely
Maintains clean and orderly shared workspace with others. Insures adequate supplies are on hand for next shift

Chicago, IL

Switchboard / PBX Operator

Chicago, IL

Sipes LLC

Chicago, IL

Switchboard / PBX Operator

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Process all external and internal calls either by redirecting calls or assisting the caller
Have full knowledge of the hotel’s emergency procedures
Consistently offer professional, friendly and engaging service
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests

present

Chicago, IL

Front Desk Agent / PBX Operator

Chicago, IL

Schmidt-Shanahan

present

Chicago, IL

Front Desk Agent / PBX Operator

present

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Employ attention to detail in order to ensure security of guest room access
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Resolve discrepancies on the room status report with Housekeeping
Generate, print and distribute daily and weekly reports

Education Education

Bachelor’s Degree

University of South Florida

Bachelor’s Degree

Skills Skills

Excellent communication skills
Basic understanding of telephone switchboard and PBX equipment and systems
Ability to multi-task and work in a fast paced environment
Ability to read, write and understand English
Ability to give high priority to customer service
Ability to read and comprehend routine instructions, short correspondence and memos
Acquires job skills and learns company policies and procedures to complete routine tasks

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Japanese Speaking PBX Operator Resume Examples & Samples

Responsible for constant communication with Guests/Cast Members via a phone station
Must maintain a pleasant and positive demeanor while answering phone inquiries (“a smile in your voice”)
Answer phones, dispatch guest calls and assist with any questions or special requests; Shares information with guests
Ability to speak Japanese is Required
Previous computer experience- requires use of internet
High guest service expectations, initiative and ability to hold a conversation with a Guest
Must have a high level of comfort sharing Resort and product information with a Guest
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
Requires high attention to detail and exceptional listening skills
Must have Resort and Hawaiian islands knowledge
Must be knowledgeable about Resort offerings and surrounding areas
Must have Graveyard availability
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this role
Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
This role is Full Time and requires full availability for any shift, including nights and holidays
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Previous Leadership experience
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Japanese Speaking PBX Operator Resume Examples & Samples

Ability to speak Japanese is REQUIRED
This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Knowledge of Japanese language is highly preferred

PBX Operator Resume Examples & Samples

Consistently announce hospital name to callers, using proper telephone etiquette (in accordance with VHH policy)
Accurately observe and record the correct origin of calls (i.e., pages, internal extensions, tie lines, outside calls, voice mail calls)
Respond and communicate, accurately and professionally, via the base station radio, with Security and Plant Maintenance personnel
Utilize the proper technique and access codes for outgoing problem calls. Knowledge of access to new prefixes and area codes that are not yet programmed into the internal phone system
Process calls by connecting caller with the correct extension and/or supplying the correct information as required
Limit call processing time to a minimum
Observe patient confidentiality policy (do not give out confidential information i.e., status, birth, patient condition, etc.)
Utilize “call wait” indicator to determine need for placing long duration low priority calls (i.e., directions, physician referral, dinner menu, placing out bound calls, etc.) on hold while processing waiting incoming calls
Proficient in the use of all features on the console (i.e., call waiting, intercept, barge-in, auto-dial, and normal call processing)
Place calls using the appropriate service for calling party
Connect caller to the requested service if it is other than the normal service for the caller (AT&T, MCI, or Comm Sys)
Instruct patients in the use of telephone, define “local” calling area and the service companies involved
Report internal service problems to the telephone technician or Communications Manager. Report external service problems to the Communications Director prior to contacting the service provider
Understand and utilizes Alarm or Code procedures correctly
Document action taken and time incident occurred on the Operator log when responding to Alarms or Codes
Bi-annual review of Departmental Procedure Manual, HAZMAT manual, Fire/Disaster Manual for understanding of all Alarms and Codes
Maintain patient listing in alpha order, make corrections for admissions, transfers, and discharges
Update Hospital Events calendar as notified by Education Office
Act as collection point for telephone problem reports, minimum information required date, time, and extension
Report new telephone prefixes which need to be programmed into our phone system
Record and relay temporary information such as Auditor location, holiday notices, temporary office locations, replacement pager assignments, etc
Check all temporary information notes, operator log, and clipboard of current news at the beginning of shift
Proficient in use of two-way radio system to communicate with mobile security officers
Correctly contact requested pagers by following long range pager procedure
Ability to change batteries and test for normal operation of all hospital pagers
Assign replacement “loan” pagers when available
Use proper level of paging for “STAT” and regular paging requests
Keep voice paging to a minimum following guidelines set forth in Communications Procedure Manual
Seek approval for unusual paging requests
Adhere to written hospital policies and procedures
Perform all other duties as assigned

Switchboard / PBX Operator Resume Examples & Samples

Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service” software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Have full knowledge of the hotel’s emergency procedures
Must possess outstanding guest services skills and sophisticated verbal communication skills
Spanish speaking required

PBX Operator / Telecommunications Resume Examples & Samples

Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
Calmly and confidently communicate with and dispatch appropriate emergency personnel
Experience. Previous experience passionately providing service to others and assisting with emergency situations
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English

PBX Operator Resume Examples & Samples

Promptly answers incoming telephone calls. Accurately and promptly routes to the appropriate hospital department, extension, or patient room
Pages individuals over the hospital’s central paging system according to designated policies
Pages individuals using assigned beeper system according to designated policy
Maintains and demonstrates current knowledge of all hospital emergency plans and implements them according to policy. Emergency plans include Fire, Cardiac Arrest, Infant Abduction, Disturbance, Radiation Contamination, Tornado, External Disaster, and Bomb Threats and other codes
Maintains current knowledge of fire system usage and notifies Plant Operations of any code red calls received during shift via email system identifying actions taken to resolve the code
Maintains current list of all key hospital personnel. List will include name, extension, beeper, and home phone number
Demonstrates ability to utilize computer systems effectively to obtain information when requested
Maintains current list of medical staff. List includes address, phone number, fax number, and pager number
Maintains and executes access knowledge to the Meditech Physician Directory. Updates changes to the Physician information timely
Always maintains proper coverage in department during breaks to insure calls are answered promptly
Provides assistance to all customers of the hospital as needed
Maintains clean and orderly shared workspace with others. Insures adequate supplies are on hand for next shift
Completes all requested special projects timely. (when work load permits or during off peak hours)
Consistently maintains pleasant and courteous tone of voice at all times
Attend Code of Conduct training course annually
Demonstrate an understanding of and adherence to HCA’s Code of Conduct
Demonstrates conduct that is reflective of THRH’s commitment to HCA’s Code of Conduct
Understands and satisfies the needs of the patient population appropriate to the age of the patient served (adults, geriatric, adolescent, pediatric, and parents of neonates)
Adheres to the Standards of Behavior for Terre Haute Regional Hospital as per the Customer Relations Policy
High School graduate or equivalent experience
Minimum of one (1) year secretarial experience in position with public and/or telephone contact
PC experience; MS Office and computer proficiency
Associates Degree preferred
Knowledge of community resources preferred

PBX Operator Resume Examples & Samples

High school diploma or equivalent required
Minimum one year of PBX or telephone console experience required
Excellent customer service skills are required
Excellent oral communications skills are required
Knowledge of computers and phone dispatching is required

PBX Operator Resume Examples & Samples

High School graduate or equivalent
Two (2) years experience on a multi-line telephone switchboard, preferably in a health care environment
Other customer service and/or clerical experience in a hospital environment is preferred

PBX Operator Resume Examples & Samples

Three years PBX Operator, communications, or customer service experience in a healthcare setting
Must be able to read, write, and speak English fluently
Must be able to work under stress and be emotionally capable of coping with complex and/or changing conditions
Requires the ability to prioritize, problem solve, make sound decisions, and work on a team

Front Desk Agent / PBX Operator Resume Examples & Samples

Greet and welcome all arriving guest, process check ins and departures as well as necessary payments
Handle and coordinate room assignments and accommodate guest requests
Offer referral for information and handle brief concierge requests
Handle group arrivals
Receives and resolves guest’s complaints
Promote and invite guests to use hotel’s restaurant and facilities
Maintain cleanliness of work stations and lobby appearance
Stock and prepare necessary material for each shift
Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary
Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)
Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy
Professional attitude and good organizational skills
Effective conflict resolution
Ability to use a variety of computer applications, industry software knowledge is an asset
Post secondary training in hotel or tourism management is an asset
Ability to speak a second language is an asset

PBX Operator Resume Examples & Samples

Discounted RTD Ecopass
Medical, Dental and Vision insurance
401k retirement plan
Company provided Life Insurance
Training
Opportunities for career growth
Discounted employee meals
Discounted hotel rooms
Anniversary Pay
Holiday Pay
Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain warm and friendly demeanor at all times
Answer all calls promptly, in an attentive, courteous and efficient manner
Respond to guest inquiries about hotel services, facilities and hours of operation
Take and deliver messages according to standards
Maintain guest privacy at all times
Provide information about the hotel; be able to provide accurate information directions to the hotel
Be familiar with emergency procedures
Perform call accounting, if applicable
Be familiar with VIP procedures
Be familiar with the surrounding area of the hotel
File PBX reports
Send/Receive guest faxes
Serve as radio dispatcher, maintaining proper radio and paging procedures
Record and relay all guest requests and verify completion
Establish and maintain efficient filing system of guest registration cards
Process wake up calls per guest’s request
Attend meetings/trainings as required by management
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by supervisor
Responds to requests for service and assistance
Demonstrates the desire and ability to provide high quality service to both internal and external customers
Solicits customer feedback to improve service
Takes responsibility for own actions
Performs work with little or no supervision; works independently
Can be relied upon regarding task completion and follow up
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak and write in English
Ability to interpret and perform basic computer and PMS system functions
Ability to work the PBX system
Stand less than 1/3 of the time
Walk less than 1/3 of the time
Sit more than 2/3 of the time
Talk or hear consistently throughout day
Lift up to 10 pounds
Push / pull up to 10 pounds

PBX Operator Resume Examples & Samples

High school graduate or equivalent
Ability to communicate effectively
Ability to work well with guests to resolve complaints in a positive manner
Typing skills of 30 words per minute
Previous PBX experience, preferably in a hotel
Ability to use radio communications and remain calm in emergency situations
Answer and process all incoming/outgoing guest and in-house calls
Check bulletin board and log books for all pertinent information
Forward messages and faxes as needed to guests and various departments
Responsible for radio communications between security, engineering, ERT and MOD in emergency and non-emergency situations
Assist in Reservations as needed
Attend monthly meetings as needed

Seasonal PBX Operator Resume Examples & Samples

One to two years of customer service experience
Ability to operate computer systems
Open availability to work all shifts (full-time hours) including nights, weekends and holidays
Requires excellent reading, writing and oral proficiency in the English language

PBX Operator Resume Examples & Samples

Operates multiple-call telephone switchboard system
Continuous observation and response to alarms and codes
Performs various office duties as assigned by leadership
Function as dispatcher for security issues
Provides routine information as needed and routes calls to appropriate person or location
Operates facility-wide paging system
Operates Emergency Communication equipment to communicate with hospital staff at all locations plus local and state agencies
1 year PBX experience preferred

Front Desk Agent / PBX Operator Resume Examples & Samples

Maintain guest history files on all guests
Ability to prioritize, organize and follow up
Previous hotel front desk experience is strongly preferred
Previous guest relations training is preferred

PBX Operator Resume Examples & Samples

The PBX Operator answers and directs all incoming calls
Assists with outgoing calls, internal calls
Assists with overhead paging and beeper paging
Monitors alarm panels, performs various alarm testing call codes (red, blue, green). Uses CRT to locate patients
Company 401K
Medical, dental, vision insurance
Paid time-off
Life insurance

PBX Operator / Gift Shop Attendant Resume Examples & Samples

Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
This is a part time position - 3pm to 11pm shift

PBX Operator / Rooms Controller Resume Examples & Samples

Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
Basic understanding of telephone switchboard and PBX equipment and systems
Ability to read, write and understand English
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
Six months customer service experience
Six Months of switchboard /PBX experience

Mail Clerk / PBX Operator Resume Examples & Samples

Prior experience in a medical-related field or medical practice preferred
Must be able to operate ten-key calculator
Must be able to effectively communicate with the public

PBX Operator Resume Examples & Samples

Ability to enunciate and speak clearly over the telephone and paging system
Ability to communicate effectively in English both verbally and in writing
Verbal ability to converse effectively and to understand orders given under emergency conditions
Clerical ability to recognize pertinent details in hospital directory and avoiding errors in recording and paging
Three (3) months of experience as an operator of a PBX switch-board

Pbx Operator, Communications Resume Examples & Samples

Knowledge of emergency system, typing, and CRT
Demonstrates effective communication, interpersonal skills, organizational ability, and knowledge of proper body mechanics, safety measures as well as the ability to follow instructions
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PBX Operator / Reservations Agent Resume Examples & Samples

Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English

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