PBX Operator Cover Letter

In response to your job posting for PBX operator, I am including this letter and my resume for your review.

Previously, I was responsible for 24-hour processing of all inbound calls from the public at large providing general information and provider referral services, work with the Ask-A-Nurse RNs providing telephone support services and operate the Public Branch Exchange (PBX) telephone system as backup support to the PBX Operators.

My experience is an excellent fit for the list of requirements in this job:

• Prior experience managing high volume of inbound telephone calls preferred
• Corrects and updates posted information as needed
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment
• Assist with maintaining cleanliness, safety and security of the PBX area
• Ensures release of information is consistent with all privacy policies
• Typing skills and customer service skills
• Experience in customer service and preferably dispatch
• Prior customer service skills training preferred

In response to your job posting for PBX operator, I am including this letter and my resume for your review.

Previously, I was responsible for 24-hour processing of all inbound calls from the public at large and internal users, providing general information and caller connecting support through use of the Public Branch Exchange (PBX) telephone system.

Please consider my experience and qualifications for this position:

• Precise, dynamic and objective driven work style
• Cheerful, kind and clear voice and ingratiating manner
• Health care experience, and Call Center/PBX experience
• A minimum of six months of experience in a hospital, medical office or related situation
• Proficient in Microsoft Office (Outlook, Word)
• Shift-hours flexibility
• Experience operating complex phone systems or computer systems
• Knowledge of PMS( Galaxy Lightspeed-Preferred)

I am excited to be applying for the position of PBX operator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for timely and accurate paging of personnel and physicians, configuration and programming of pagers and paging system to provide service, utilization of call reminders, documenting inconsistencies and notes as required to provide continuity of service between shifts.

Please consider my qualifications and experience:

• Sit for an extended period or for an entire work shift
• Of employees and guests in an attentive, friendly, courteous and service
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or
• High level of attention to detail, organization, and customer service
• Previous experience as a PBX Operator preferred
• PBX Operator experience in hotel or hospital setting preferred
• Previous healthcare experience strongly preferred
• Prefer High School Diploma

In response to your job posting for PBX operator, I am including this letter and my resume for your review.

In the previous role, I was responsible for courteous, efficient telephone service to guests and public; accurately records messages and promptly notifies guest or hotel employees.

My experience is an excellent fit for the list of requirements in this job:

• Course completion in medical terminology preferred
• Familiarization with various office and communications equipment preferred (includes copy and fax machines, typewriters and radios)
• Demonstrates the appropriate greeting when answering the telephone identifying the department and self to internal customers and correctly identifying facility name to external customers
• Overhead paging including all emergency overhead paging according to proper procedure
• Consistently monitors and timely and accurately responds to all alarms by following proper procedures
• Contribute to the accuracy of departmental directories and the on call resources
• Complete knowledge of automated phone systems- how to send and receive calls, how to route calls, how to set up and handle voicemail, how to set up conference calls, how to enable monitoring of calls, and how to enable multi-party telephone conversations
• Professional phone techniques and pleasant voice and demeanor

Please consider me for the PBX operator opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for efficient and effective telephone and message service for in-house and incoming guests and for the hotel's sales and management teams.

Please consider my experience and qualifications for this position:

• Knowledge of Automatic Call Distribution System, windows-based programs and fax machine
• Accurate computer entry at 35-40 wpm
• Three to six months hospital PBX, or other business PBX experience or telephone company
• Trained to operate Nortel 2250 PBX Console
• Basic knowledge of PBX operations
• Prior experience with PBX systems
• Previous hospital or large business switchboard experience
• Experience with IDX patient census software is preferred