Solution Delivery Manager Resume Samples

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CB
C Bashirian
Celestine
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Detroit
MI
+1 (555) 527 0277
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Detroit
MI
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p +1 (555) 527 0277
Experience Experience
Houston, TX
Solution Delivery Manager
Houston, TX
Hermiston Inc
Houston, TX
Solution Delivery Manager
  • Manage projects from initiation till closure to successfully achieve the agreed outcome while balancing project constraints
  • Ensure cross teams coordination, being the single point of contact concerning the assigned projects. Provide regular feed-back on project (steering and operational committees). Within larger projects integrating several DSU solutions he/she ensures the integration with DSU landscape and the delivery on time in collaboration with other Solution Delivery Coordinators
  • Strong working knowledge of AS400 and domain knowledge in Life insurance
  • Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager
  • Manage projects form initiation till closure while balancing project constraints and supervising a lean team of development resources to deliver project or work with vendors
  • Successful Project Management track record in a distributed environment
  • Management of all resources assigned to projects
Detroit, MI
Digital Solution Delivery Manager
Detroit, MI
Romaguera-Feil
Detroit, MI
Digital Solution Delivery Manager
  • Strategic and tactical thinking
  • Confirm the alignment of customer expectations and project goals and ensure proper quality assurance and user acceptance of solutions prior to implementation
  • Within larger projects integrating several DSU solutions, ensure integration in the DSU landscape and delivery on time in collaboration with the Project Managers
  • Produce timely, detailed summaries and high level reports (e.g. to Project Managers and Web CMS Solution Lead for solutions integrated with other DSU components, or solutions isolated from other DSU components)
  • Provide project schedule, actual vs. budget, and earned value information in project progress reports (e.g. to Project Managers for solutions integrated with other DSU components, or to Web CMS Solution Lead for solutions isolated from other DSU components)
  • In collaboration with the Digital Solution Architect, ensure all Web CMS projects are consistent with overall customer objectives, strategic plans and in alignment with Unit's Web CMS strategy
  • Develop and maintain all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. Coordinate with Client Executives and Product
present
Phoenix, AZ
Watson Health Solution Delivery Manager
Phoenix, AZ
Bartell Group
present
Phoenix, AZ
Watson Health Solution Delivery Manager
present
  • Work with client and find creative ways to advance their organisation, adopt new technologies and embrace the Watson solutions
  • Proactively manage customer expectations
  • Develop and coordinate status updates on delivery activities and project close out
  • Coordination of all upgrades/changes in the environment
  • Discussion of product roadmaps and offerings with client
  • Escalation point for any issues
  • Regular status reviews and reports
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Northwestern University
Bachelor’s Degree in Business
Skills Skills
  • Excellent written and verbal communication. Strong client presence
  • Ability to effectively manage multiple projects at the same time
  • Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends
  • Significant BI solution design and implementation experience using technologies like Microstrategy, QlikView, Cognos, Oracle, Informatica, SSIS etc
  • Significant experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications
  • Experience in delivering Master Data Management projects using Informatica/Siperian, Reltio, Veeva network
  • Expertise in data warehousing, architectural design, dimensional modeling (Star schema), ETL and data migration
  • Assist/be involved in the selling process by writing proposals and giving product demos
  • Significant supervisory, coaching and hands-on project management skills
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15 Solution Delivery Manager resume templates

1

Nbim Business Solution Delivery Manager Resume Examples & Samples

  • Ensure full coordination and alignment of all partners within Citi, including operations, technology, risk, credit and legal client executive and relationship management
  • Ensure that Citi delivers to the contract and the spirit of the relationship
  • Identify opportunities and threats to the commercials and service agreements, identifying and allocating resources to assess and react, initiating programs of change
  • Lead complex programs of change
  • Act as a channel for delivery escalation to the Investor Services seniors
  • Provide a senior service level of support to NBIM in multiple complex and time sensitive activities globally
  • Lead the forecasting and planning activities for the Investor Services budget and resources and align with the larger team for the review , monitoring and the overall P and L of the Norges Bank relationship
  • Be consistent, cohesive, and seamless across the multiple Citi products/regions –and across the different partners of operations, client delivery, technology, product, sales, legal, risk etc
  • Extensive years industry experience
  • Track record of delivering timely, quality service to clients (internal / external)
  • Demonstrable experience in leading large diverse teams without direct management control
  • Comprehensive knowledge of the Investor Services Product Suite
  • Strong communication skills both oral and written and confidence in dealing with customers and Citi seniors
  • Lead a broad to execute strongly without direct management control
  • Ability to manage many simultaneous complex activities
  • Clear, concise and targeted escalation
2

Solution Delivery Manager Resume Examples & Samples

  • Takes IT projects from original concept through final implementation
  • Defines project scope and objectives
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables
  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Anticipates business and/or regulatory issues; recommends product, process, or service improvements
  • Recommends and takes action to direct the analysis and solutions of problems
  • May lead projects with notable risk and complexity
  • Demonstrated track record in leading projects
  • Solid knowledge of project management concepts and disciplines
  • Experience in business analysis and writing business requirements
  • Experience with testing application enhancements
  • Strong leadership, partnering and organizational skills
  • Strong interpersonal skills
  • Fosters strong relationships and communication
  • Proficient with Microsoft Project
  • Some travel to Dresher, PA
3

Technical Solution Delivery Manager, Mena Resume Examples & Samples

  • Support in early sales conversations, help with product demo’s, discuss proposition and benefits to customer
  • Document requirements, work closely with development and other implementation teams to ensure requirements are clearly understood and implemented as intended
  • Develop a plan and schedule, with well-defined milestones
  • Set and manage customer expectations with regard to feature and solution availability
  • Thrives in a fast-paced environment and effectively adapts to change
  • Web technologies and systems
  • Alternate payment systems a plus
  • 4-8 years of relevant work experience, including 4 years industry experience in managing E-commerce or payments projects
  • Development experience in web-based technology/terminology including HTML, JavaScript, web-based services (REST APIs), JSON, XML
  • Experience in user experience optimization and purchase funnel optimization
  • Proven ability to evangelize a vision
  • Adept at leading client and partner teams of independent individuals with a track record of quickly earning credibility based on your knowledge throughout, and amazing accomplishments
  • Strong analytical skills and documentation skills
  • Experience in a structured project management environment
  • Experience bringing new products to market a plus
  • Knowledge of Bank Card Management Systems a plus
4

Technical Solution Delivery Manager Resume Examples & Samples

  • Lead technical discussions including requirements, customer experience, security and answer technical questions as needed with a high level of independence
  • Work with Clients to gather requirements, define the solution, and scope of the project
  • Manage technical projects or programs, working closely with business and technical staff to develop and track milestones and schedules for the many moving parts that need to come together
  • Manage communication of progress/status within the core team and external to the team (customers, merchants, partners, etc); escalate issues as necessary. Remove roadblocks and keep processes running smoothly
  • Represent the voice of the customer to internal stakeholders; Strong customer-facing communication skills and technical aptitude
  • A real go-getter who takes the initiative to get things done
  • Card payment processing and Card payment systems, and gateways
  • Degree in Computer Science or Business or related field, or equivalent practical experience
  • Ability to work with clients in testing, debugging and certifying code
  • Excellent communication, interpersonal, and analytical abilities
  • Strong analytical, problem-solving and organizational skills, understands what it takes to troubleshoot, and has exposure to payments
  • Experience in SCRUM, Agile methodology, SDLC, , and payments is nice to have
  • Knowledge of major CMS and platforms (e.g. OpenCart, Magento, etc.) nice to have
  • Knowledge of 3D Secure or other eCommerce risk tools nice to have
5

Solution Delivery Manager Resume Examples & Samples

  • Manage projects from initiation till closure to successfully achieve the agreed outcome while balancing project constraints
  • Analyze business requirements, propose viable solutions and their impact and support the implementation process
  • Participation in pre UAT, test planning, review of test results and ensuring the effective and efficient use of IT in supporting business needs
  • Supervise team and work with vendors to delivery project
  • Bachelor's degree in Information Science/Computer Science with minimum 10 years of relevant experience in project management and business analysis and minimum 5 years in leading a team
  • Strong working knowledge of AS400 and domain knowledge in Life insurance
  • PMP/CITPM will be an advantage
6

Solution Delivery Manager Resume Examples & Samples

  • Manage projects form initiation till closure while balancing project constraints and supervising a lean team of development resources to deliver project or work with vendors
  • Understand business needs, assess the impact of changes and propose viable solutions while supporting their implementation
  • Participate in pre UTAT, test planning and review of users' test evidence
  • Ensure the effective use of IT in supporting business needs
  • 10 years of relevant experience within the financial services sector with at least 5 years in leading a team
  • Strong knowledge of table setup for product definitions in AS400 environment and domain knowledge in Life Insurance
  • Excellent analytical, written and communication skills
7

Solution Delivery Manager With Microsoft Dynamics AX Experience Resume Examples & Samples

  • Oversees functional areas or department account leads on large accounts to ensure that business solution objectives are met. Identifies and leads the implementation of process improvements
  • Develops and monitors demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches
  • Establishes and maintains effective working relationships by building trust and respect between delivery and consumer groups. Manages client expectations, resolves issues, and determines and implements appropriate course of action
  • Identifies and leads continuous service improvement efforts to increase customer satisfaction. Oversees and ensures delivery of projects meet client and company expectations and needs
  • Provides leadership and work guidance to less experienced personnel
  • Experience working with technology industry
  • Expert experience in at least one of the MS Dynamics AX modules
  • Client facing, ability to understand the customer vision and follow through with design and implementations that meet or exceed client expectations
  • Understanding of end to end client business with the ability to communicate this to the business and team members
  • Strong project management skills to keep the clients projects on schedule and within budget
  • Strong leadership and organizational skills
  • Willingness to travel will alternate with phases of the contract
8

Solution Delivery Manager Microsoft Dynamics AX Resume Examples & Samples

  • Providing senior level business and application consulting services
  • Providing solution oversight on multiple projects
  • Providing guidance and support to your consulting team, ensuring that they are meeting their agreed upon accountabilities
  • Building ongoing relationships with customers
  • Analysing customer business needs then identifying and designing solutions
  • Working with the sales team to identify and nurture opportunities and provide direction during the sales cycle
  • Planning and scheduling consultants’ work; negotiating resolution to resourcing conflicts
  • Preparing and performing product demonstrations
  • Managing issues and escalations in projects
  • Understanding the customer’s total solution and working with the project manager to ensure all activities are scheduled and delivered
  • Delivering promotional activities in conjunction with the marketing team
  • Assisting to refine implementation methodologies
  • Assisting to ensure AX practice financial targets are met
  • Adhering to all company procedures including UXC Eclipse’s ISO9001 Quality Management System procedures and all other procedures appropriate for this
  • Technical/Product Knowledge
  • ICT/IT degree (or related field such as Accounting or Finance)
  • Minimum 10 years’ experience in a senior Consultant role
  • Minimum 5 years’ Microsoft Dynamics AX implementation experience
  • Proven business expertise in Finance, Supply Chain Management, Maintenance/Operations or Manufacturing
  • Microsoft Dynamics AX Certifications
  • Possess relevant industry qualification (CPIM, CPA, PEng, etc.)
  • Team Leader/management experience
  • Software implementation experience
9

Solution Delivery Manager Resume Examples & Samples

  • Create high-level comprehensive Information Management solution designs that address the needs of key stakeholders from the business, solution delivery and operations areas
  • Complete understanding and experience in various layers and architecture options for EDW, ODS, Data Marts, Big data, ETL etc
  • Experience managing multiple data integration (ETL) development teams, both on shore and off shore, consisting of team leads, developers, and testers through all phases of the migration efforts
  • Work with peers to conduct Solution Architecture Reviews for a broad set of projects
  • Review and provide input into key aspects of the business case and work effort for a specific project
  • Review and provide input into functional & non-functional requirements
  • Proactively identifying project risks and working with team to effectively mitigate
  • Provide consulting and conduct reviews through the development lifecycle
  • Deep understanding of the architecture discipline, processes, concepts and best practices
  • Strong architecture design and modeling capabilities Common Competencies
  • Provide best practices in ETL Architecture, Data Architecture, BI Architecture, Information Governance, Data Integration, Data Quality, and Master Data Management
  • Design and support the strategic direction for the data warehouse environment
  • Lead the data warehouse towards an Enterprise Data Model
  • Lead the design and support the deployment of the DW/BI Architecture, including
10

Solution Delivery Manager Resume Examples & Samples

  • Master’s degree in business, or engineering; an MBA is highly preferred
  • Entrepreneurial and collaborative nature
  • Fluent Spanish is preferred
11

Solution Delivery Manager Resume Examples & Samples

  • Bachelor’s degree or Master's Degree with strong academic record from a reputable institution; MBA is a plus
  • 12+ of relevant and professional work experience as a manager accustomed to acting as the interface of business and technology in an agile, fast changing environment, ideally for Fortune 500 companies
  • Background in sectors such as consumer products or banking is advantageous
  • Proven track record in managing implementation and/or solution deployment program and/or ongoing operations in service industry
  • Experience in managing and coordinating off-shore operations
  • Experience of working with large databases, data visualization tools, IT solution applications; exposure to Marketing & Sales function is a plus
  • Highly proficient at problem-solving challenging business issues with client and McKinsey consultants
  • High level of entrepreneurship, creativity, resilience and people leadership skills
  • Strict compliance with initial budget and planning -- any delay or overrun must be thoroughly managed with Service Lines
  • Service delivery quality assurance for operation activities according to established and agreed-upon service levels
  • Excellent communication and negotiation skills that can be employed when partnering with client and other partners in order to build relationships and achieve goals
  • Comfortable working with all levels of management, with ability to critically evaluate and communicate business issues/risks with conviction to client and partners
  • Ability to think and act with a focus on the holistic needs of the client and influence others to do the same
  • Analytical and strategic focus, with ability to drive exploration and draw conclusions from multiple data sources
  • Ability to work with team members or clients at all levels of an organization
  • Knowledge of key client service processes – data management, solution support, training
  • Outstanding project management skills (on time, within budget, according to scope, and with flexibility when required)
12

Solution Delivery Manager Resume Examples & Samples

  • Leverage experience in project management activities including project planning/estimation, scoping/requirements through implementation and ensuring delivery of quality outcomes within timelines and budgets
  • Provide project leadership and direction on one or more projects while maintaining a high quality level of service
  • Manage delivery dates, resourcing and schedules. Identify and mitigate project and client level risks
  • Develop and manage client relationships on projects. Deeply understand client’s business challenges, and provide thought leadership in addressing issues. Work proactively to bring the best of ZS expertise to the client(s). Identify opportunities and contribute to the selling of additional work to clients
  • Mentor, develop and motivate ZS teams and people
  • Facilitate collaboration with other team members (involved in the requirements gathering, testing, roll-out and operations phases) to ensure seamless transitions
  • Bachelor's/master's degree with specialization in Computer or IT, BCA or other computer related disciplines
  • 10+ years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements
  • Minimum 8 years of experience leading delivery of one or multiple projects
  • Extensive experience working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
  • Excellent written and verbal communication. Strong client presence
  • Ability to effectively manage multiple projects at the same time
  • Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends
  • Significant experience with analyzing and troubleshooting the interaction between databases, operating systems, and applications
  • Significant BI solution design and implementation experience using technologies like Microstrategy, QlikView, Cognos, Oracle, Informatica, SSIS etc
  • Experience in delivering Master Data Management projects using Informatica/Siperian, Reltio, Veeva network a plus
  • Expertise in data warehousing, architectural design, dimensional modeling (Star schema), ETL and data migration
  • Assist/be involved in the selling process by writing proposals and giving product demos
  • Significant supervisory, coaching and hands-on project management skills
13

Watson Health Solution Delivery Manager Resume Examples & Samples

  • Develop and coordinate status updates on delivery activities and project close out
  • Proactively manage customer expectations
  • Coordination of all upgrades/changes in the environment
  • Regular status reviews and reports
  • Delivery of all compliance reporting/metrics
  • Escalation point for any issues
  • Discussion of product roadmaps and offerings with client
  • Analysis and tracking of adoption
  • Onsite meetings with executives and regular communications
  • Engage with key health/healthcare stakeholders (e.g., key opinion leaders, medical assoc., government, policy organisations, etc.) to inform and shape cognitive health marketplace and represent IBM Watson Health point of view
  • Create and deliver Readiness Plans; participate in support –related responsibilities to assist in critical situations; design solutions; and answer technical questions
  • Compliance in regulated industries such as HIPAA and FDA
  • Work with client and find creative ways to advance their organisation, adopt new technologies and embrace the Watson solutions
  • Ability to work and communicate with executives, management, and peers
  • Ability to plan, communicate and collaborate technically with peers across organisations to achieve aggressive work goals
  • Prior success in achieving business results in a delivery role
  • Readiness to travel 60% travel annually
  • Experience working with Executive level (Internal/External)
  • Verbal and written communication and presentation skills
  • Ability to multitask and prioritize tasks; comfortable with short deadlines
  • At least 1 year of experience spent in Level 2/3 Software Support
  • Demonstrated experience with Customer Service
  • Working knowledge of Cloud Software Deployment in a SaaS Environment
  • Understanding of Business Analytics and Cognitive Computing
  • Highly prefer 3+ years of related experience in Level 2/3 Software Support
  • Clinical or healthcare industry experience is a plus!
14

Solution Delivery Manager Resume Examples & Samples

  • An undergraduate degree with an excellent academic record. A Master’s degree in business or in engineering (a MBA is a plus)
  • At least 8 to 10 years of experience in the field of IT, consulting and/or business intelligence
  • Can demonstrate program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical community
  • Excellent oral, written and interpersonal communication skills
  • Ability to prioritize in complex, fast-paced and dynamic environment
  • Strong influencing skills and negotiation skills
  • Ability to motivate and focus people resources where there is no direct reporting relationship
  • Comfort with role ambiguity
  • Have a strong client-focused mindset
  • Sound problem-solver who can quickly process complex information and present it clearly and simply
  • Consistently deliver exceptional results and great ideas
  • Curious, willing to push themselves and want to learn
15

Solution Delivery Manager Resume Examples & Samples

  • Delivery of Product Features by managing the evolution projects are delived on time, on budgets, and quality, managing scope and risks. Manage the day-to-day activities of cross-functional project teams (internal or external) and ensures the adherence to the project plan. Deploy best practices approach defined by Project Services team
  • Ensure cross teams coordination, being the single point of contact concerning the assigned projects. Provide regular feed-back on project (steering and operational committees). Within larger projects integrating several DSU solutions he/she ensures the integration with DSU landscape and the delivery on time in collaboration with other Solution Delivery Coordinators
  • Confirm the alignment of customer expectations and project goals. Ensure proper quality assurance and user acceptance of solutions prior to implementation
  • Collaborate with Solution Lead to ensure the teams assigned to the project have the appropriate skills (internal or external) and are available to support the implementation of new system solutions
  • Work with external agencies or internal teams for gathering, analyzing solution requirements using business process models, user cases and wireframes
  • Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the hypercare of the projects. Ensure the handover to the IS support organization
16

Digital Solution Delivery Manager Resume Examples & Samples

  • In collaboration with the Web CMS team you will help Functions and Markets stakeholders to define a suitable Web development strategy from a technical standpoint
  • Manage the day-to-day activities of cross-functional project teams (internal or external) and ensures the adherence to the project plan. You’ll deploy best practices approach defined by Project Services team
  • In collaboration with the Digital Solution Architect, ensure all Web CMS projects are consistent with overall customer objectives, strategic plans and in alignment with Unit's Web CMS strategy
  • Within larger projects integrating several DSU solutions, ensure integration in the DSU landscape and delivery on time in collaboration with the Project Managers
  • Produce timely, detailed summaries and high level reports (e.g. to Project Managers and Web CMS Solution Lead for solutions integrated with other DSU components, or solutions isolated from other DSU components)
  • Provide project schedule, actual vs. budget, and earned value information in project progress reports (e.g. to Project Managers for solutions integrated with other DSU components, or to Web CMS Solution Lead for solutions isolated from other DSU components)
  • Confirm the alignment of customer expectations and project goals and ensure proper quality assurance and user acceptance of solutions prior to implementation
  • Develop and maintain all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager. Coordinate with Client Executives and Product
  • Collaborate with the Web CMS Solution Lead to ensure teams with the appropriate skills (internal or external) are available to support the implementation of new system solutions
  • Assist the Web CMS Digital Solution Architect in the definition of web development roadmaps
17

Senior Solution Delivery Manager Resume Examples & Samples

  • BS Computer Science (preferred) or Information Systems
  • Proficient with web-related technologies including HTML/CSS and JavaScript
  • Ability to build strong, lasting relationships with clients
  • Organizational skill to manage multiple priorities and concurrent implementation projects
  • Superb communicator who empathizes with the customer
  • Creative and analytical problem-solver who can independently develop new solutions to vexing problems
  • Knowledge of standard project management concepts, practices, and procedures
  • Outstanding communication skills and the ability to inspire others
  • Detail-orientation with an ability to meet aggressive goals
18

Digital Infrastructure Solution Delivery Manager Resume Examples & Samples

  • In collaboration with the Solution Designer he/she ensures all Solution projects are consistent with overall customer objectives, strategic plans and in alignment with DSU Solution strategy
  • Within larger projects integrating several DSU solutions he/she ensures the integration with DSU landscape and the delivery on time in collaboration with other Solution Delivery Coordinators
  • Produces timely, detailed summaries and high level reports on the evolution of the projects
  • Good understanding infrastrucutre and web technologies
  • Demonstrable track record in the delivery of Solution applications and solutions
  • Experience on project management, agile methodologies and management of solution delivery at scale
  • PMP /PIP certification is an advantage
  • Ability to effectively communicate with all levels of client personnel
  • Proven record of execution to time and budget
  • Strategic and tactical thinking
  • Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals. Ability to contribute to the creation of an environment that motivates individuals to work collaboratively as a team
  • Experience in working with cultural diversity: respect for various cultures and understanding how to work with a variety of cultures in the most effective way
19

Solution Delivery Manager Resume Examples & Samples

  • Delivery of Product Features by managing the evolution projects are delivered on time, on budgets, and quality, managing scope and risks. Manage the day-to-day activities of cross-functional project teams (internal or external) and ensures the adherence to the project plan. Deploy best practices approach defined by Project Services team
  • Provide visibility on project’s team capacity
  • Culture & knowledge about marketing automation
  • Experience with project management tools (e.g. Microsoft Project, Jira,…) and processes
  • Familiar with Solution development and Solution technologies. Previous experience in Solution applications deployment highly desirable
20

Technology Solution Delivery Manager Resume Examples & Samples

  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position
  • Relocation assistance is available
  • Oversees the delivery of accurate and reliable technology solutions to meet business needs
  • Oversees the resolution of second and third-level support issues. Ensures that application outages and problems are resolved to client satisfaction
  • Provides expertise regarding supported products, services and data as required to support the needs of the division and the organization
  • Provides guidance and technical leadership to resources. Maintains an awareness of other projects and activities and their possible effect on ongoing department work. Understands relationships between own unit and corporate wide systems
  • Provides change facilitation to technical solutions or services by defining the potential impact of a proposed solution on the client, business and I/S division
  • Demonstrated experience providing customer-driven solutions, support or service
  • Demonstrated experience defining application technology/business solution requirements
  • Demonstrated experience managing relationships with internal and external partners
  • Solid knowledge and understanding of processing systems and application-to-application integration
  • Solid knowledge and understanding of systems development life cycle (SDLC)
  • Solid knowledge and understanding of technologies, current and new, that can be used in the delivery of business solutions
21

Solution Delivery Manager Resume Examples & Samples

  • Management of all projects assigned to oversee, Utilize effective project and time management skills to manage multiple projects simultaneously
  • Manage the day-to-day activities of cross-functional project teams and ensures the adherence to the project plan. Deploy best practices approach defined by Project Services team
  • Ensure all projects are consistent with overall customer objectives and strategic plans
  • Produces timely, detailed summaries and high level reports
  • Work to control change, adjust the budget, timeline, and project scope to accommodate approved changes
  • Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project’s success
  • Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product Managers, and Resource Allocation Manager
  • Coordinate with Client Executives and Product
  • Collaborate with Resource Allocation Manager to ensure resources with required skills are available to support the implementation of new system solutions
  • Management of all resources assigned to projects
22

CMT Solution Delivery Manager Resume Examples & Samples

  • In collaboration with the Solution Architect he/she ensures all Solution projects are consistent with overall customer objectives, strategic plans and in alignment with DSU Solution strategy
  • Ensure cross teams coordination, being the single point of contact concerning the assigned projects. Provide regular feed-back on project (steering and operational committees)
  • Within larger projects integrating several DSU solutions he/she ensures the integration with DSU landscape and the delivery on time in collaboration with other Solution Delivery managers
  • Provide visbility on project’s team capacity
  • Minimum of 5 years industry experience in large scale projects on the software delivery and consulting services using a structured methodology
  • Knowledge and proven experience in digital marketing
  • Experience with any of the following technologies: Adobe marketing cloud, Salesforce marketing cloud is a plus
  • Experience with bid preparation and project management tools and processes
  • Experience on project management, waterfall and agile methodologies and management of solution delivery at scale
  • PMP /PIP certification
23

Finance Solution Delivery Manager Resume Examples & Samples

  • Business Liaison: In partnership with Finance management and their appointed business partners decide on - prioritization, resource allocation, tasking – ensuring that the needs of the overall business are best met within the constraints of the resources that are available
  • Project Management: Defining projects plans and schedules to deliver solutions using Deckers project management methodologies, secure the appropriate resources to deliver the projects. Work with Regional & Global IT resources, and/ or selected vendors to ensure that projects stay on track and drive to completion
  • Solution Analysis: Collaborate with IT & business partners (i.e. Global Accounting Services, Tax) to identify new opportunities, gaps and additional needed functionality within existing and new system to improve business process, maximize efficiency and cost saving. Requirements gathering & analyzing, function design (in collaboration with Global IT teams) to drive the development and delivery of new functions/system to support business. This will include EBS finance and tax modules and strong partnership with the regional, inventory management, and purchasing related functions. Ensure the business requirements are properly captured by IT team in his/her area
  • Team Management: Manage the Finance IT team – supervising, developing and reviewing the team to ensure they are properly equip to support the business
  • Vendor Management: Manage service delivery from the 3rd parties (internal & external). Deckers has vendor teams to provide support/development. He/She will work closely with vendor teams, to make sure they can deliver the service within aligned scope/SLA and meet user expectations. Vendor management routines like ticket review and SLA review is required. As a part of these routines, he/she needs to initiate service improvements suggestions and influence the vendor teams to make it happen
  • Degree in Information Technology, Business or similar field of study
  • Financial qualification an advantage
  • 5+ years of overall experience in mainstream Finance systems including Tax and Reconciliation tools
  • 3+ years of managing or supervising teams involved in delivering solutions and support to corporate finance teams
  • Good knowledge of Database concepts, PL/SQL programming and application performance issues/solutions
  • Oracle EBS financials experience preferred
  • Thorough knowledge, training and experience in Finance applications, table relationships, and underlying data flows, system development and support for finance functions including but not limited to GL, AP, AR, Tax, Credit, Deductions, FA
  • Familiarity with tax technologies like Virtual Trader and Vertex
  • Strong interpersonal skills in influencing and working in multiple countries with different culture, mind set and language
  • Strong communication skills both internally and dealing with external stakeholders
  • Track record in developing technical teams
  • Ability to engage developers to ensure productivity and solution quality
  • Strong orientation for collaboration and results focused
  • Ability to handle and perform in ambiguous/complex environment
  • Highly motivated, a team player and motivated self-starter
  • Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
  • Possesses a broad understanding of current and emerging technical architecture and trends relevant to a multi-national retail and wholesale business
  • Understands the business impact of different solutions, and can assess and communicate the tradeoffs between business needs, technology requirements, costs and risk
  • LI-DC
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Solution Delivery Manager Big Data & Advanced Analytics Resume Examples & Samples

  • Establish Big data and Advanced Analytics organization at Novartis
  • Lead the design and governance of all Advanced analytics solutions
  • Define and governs Novartis-wide strategy and system architecture for Big Data and Advanced Analytics systems
  • Drive innovative and effective Advanced Analytics Solutions in alignment of Novartis investments. Leads, advises and “safeguards” solutions and initiatives across Novartis divisions. This role is a critical driver for improving Novartis with quality and accurate data to take strategic decisions all over the organization
  • Increase utilization of senior stakeholders with required information to ensure all type of business decisions
  • Organize solution design, development and deployment efforts for projects by compiling the required resources and assigning responsibilities according to a defined time schedule
  • Ensure that detailed designs match high level designs and are traceable to requirements in functional specification
  • Ensure designs produced adhere to architectural roadmap and support the development, execution and operations of solutions
  • Ensure that solutions meet requirements outlined in the design documentation
  • Ensure the overall user experience is taken into account when designing and deploying new solutions and services
  • Ensure that developed solutions are peer reviewed, formally documented and signed off by business
  • Ensure that all work is delivered to agreed time, cost and quality constraints
  • Initiate solution testing to ensure they meet quality standards
  • Establish standardized design and development processes to enable cost effective delivery
  • Authorize and conduct service handover and lead the go-live authorization discussions with the other work streams
  • Ensure that all release and deployment packages can be tracked, installed, tested, verified and backed out (if required)
  • Ensure that release delivers the expected outcomes and value for the customers
  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Solution Delivery scope
  • Create Novartis Big Data and Advanced Analytics practice : Set up organization, implement new operating model, architecture and technology standards, hire and train workforce
  • Drive solutions from Proof of Value to industrialization
  • Follow the industry trends and address new Novartis business needs
  • Provide excellent subject matter expertise and develops an environment, which fosters innovation
  • Define and governs Advanced Analytics solutions inventory and leverage this inventory to ensure high reusability of the solutions
  • Act as trusted advisor driving decisions, priorities and relevant project information aligning with appropriate levels of staff regarding business needs, projects and initiatives
  • Manage, coaches and oversees internal and external resources in line with their targets, roles and responsibilities and the Novartis values & behaviors
  • Be a team player within Analytics COE
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Senior Solution Delivery Manager Resume Examples & Samples

  • 12 - 15 years of experience in the field of consulting, business intelligence and/or software deployment with consumer sector experience
  • Bachelor's degree in business or MIS (MBA is a plus)
  • Proven track record of running large programs with multiple implementations and/or solution deployments (in Marketing & Sales a major plus) in both waterfall/agile environments
  • Experience overseeing the work of multiple project managers and tracking their projects' key performance indicators (e.g. budgets, progress against time-lines, team health)
  • Adept at managing key stakeholders (Client & Internal) and able to drive change in the organization
  • Entrepreneurial and collaborative nature working across different continents/time-zones
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Business Solution Delivery Manager Resume Examples & Samples

  • Office 365 Architecture
  • 4+ years of experience with the Office 365 suite, as well as related experience
  • Experience with ECM tools - IBM ECM experience preferred (FileNet P8 Content Manager, Content Navigator, Case Manager, CMIS API
  • Exposure in developing and configuring Web Services in order to customize ECM solutions
  • Understanding of Records Management and File Plan