Services Delivery Manager Resume Samples

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J Farrell

Jon

Farrell

87440 Maia Ways

Boston

+1 (555) 922 6993

87440 Maia Ways

Boston

Phone

p +1 (555) 922 6993

Experience Experience

San Francisco, CA

Services Delivery Manager

San Francisco, CA

Schamberger LLC

San Francisco, CA

Services Delivery Manager

Manage team performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations
Identify, manage and execute Tier 1 performance improvement and efficiency of service activities
Maintains strong working relationships with managers in the business, HR Managers, and all HR functional areas
Provide management support to resolve customer requested escalations
Enforce PMO policies, processes and procedures and utilize metrics to effectively manage the performance of our resources
Work with ESC Training & Compliance to create/update Knowledge Base reference materials, including Tier 1 process documentation and external resources
PM account leader for all Program and Project Management being delivered in the account and the projects they manage

Chicago, IL

Professional Services Delivery Manager

Chicago, IL

Walter, West and Hamill

Chicago, IL

Professional Services Delivery Manager

Manages a group of Project Managers to include hiring, performance management and development
Manages and inspects projects to ensure on time and on budget while maintain margins and managing resources effectively to product high quality work
Manages PM schedule and staffing assignments
Oversees broad-based quality control and risk management for portfolio projects
Establishes trust and confidence of senior Sales leadership as trusted business partner, and leads team toward bias for action, results, and relationships
Ensures focus on outcomes and value to the Customer as we execute on contractual obligations
Continuous improvement of delivery processes

present

Phoenix, AZ

Technical Services & Delivery Manager

Phoenix, AZ

Jast and Sons

present

Phoenix, AZ

Technical Services & Delivery Manager

present

Provide input into the design, development, implementation and improvement of service offerings, and internal processes
Perform issue management and facilitate issue resolution with proper notification to all affected parties
Ensure Project Management Office (PMO) methodology is followed on all client engagements
Support the development and execution of an account strategy in collaboration with internal stakeholders
Implement knowledge management strategy and communicate process and procedures
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
Validate the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Strong team player and able to work in a multicultural and complex organisation environment
Strong communication skills written & verbal, excellent presentation skills
Highly motivated, organized and capable of handling several projects simultaneously
Excellent at prioritization, time management, excellent follow through skills
Strong knowledge of software implementation methodologies
Ability to quickly assess and analyze data, uncover process gaps and drive corrective actions
Excellent understanding of forecasting methodology and parts supply models
Ability to influence others
Proven ability to design and ‘right size’ service network infrastructure
Demonstrated ability to develop and maintain effective long term relationships at all levels in a customer organisation

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15 Services Delivery Manager resume templates

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Healthcare IT Services Delivery Manager Payer Systems Configuration Resume Examples & Samples

Managing a group of business system analysis team members in a highly matrixed global delivery model
Assisting in setting project timeframes, resource allocation, and priorities based on project objectives and ongoing assignments
Establishing and influencing operating policies
Mentoring team members on delivery management best practices and process improvement opportunities
Resolving escalated problems to maintain strong customer experience levels, ensuring team achieves performance and customer service metrics
Acting in a lead role in managing customer relationship
Day-to-day operations management of processes, programs and/or initiatives
Managing and controling expense for the organization while ensuring resource optimization
Planning for future needs and operations with impact to department results
Managing all HR aspects of team performance, expenses, time accrual and allocation for a staff of professional level team members
Defining roles and responsibilities, contributing to standards around which others will operate

Managed Services Delivery Manager Resume Examples & Samples

Monitor and report on the operational and financial performance of the service delivery unit for a specific customer, based on the WLA requirements
Responsible to secure WLA are updated and reflecting the global center delivery solution (including contractual scope changes - costs and performance indicators)
Experience of leadership
Experience of personnel management (direct or dotted line organizations)
Influencing skills

Global Services Delivery Manager Resume Examples & Samples

ITIL Processes, experience managing IT Infrastructure
Should be ready to work in Night shift
Problem Determination & analysis skills
Proven team working & Positive Attitude
Ability to quickly assimilate technical & non-technical

Services Delivery Manager Resume Examples & Samples

Prepare Documents for your respective accounts related to the following –
Know your Customer
Contact and Escalation Process for IBM & Customer
Update Connection in W3 and Local Team room
SDM to verify ISM Queues ,information on Customer and IBM queues
Ensure all the tools are working
Important or business Critical Applications and Servers
SLA is communicated to the support teams and management
At least 4 years experience in Audit Readiness for Service delivery
At least 4 years experience in Exposure to SOX, Corporate audits

Telecomunications Services Delivery Manager Resume Examples & Samples

Maintain Periodic Formal Governance with the stakeholders to ensure regular update of important activities, initiatives & WLA KPIs Status
Industry experience: Candidate should have relevant experience of a minimum 5 years with managed services and operations in IT or Telecom domain
Financial Analysis Skills
Ability to efficiently use available administrative, financial and human resources
Good presentation skills

Services Delivery Manager Resume Examples & Samples

Recommend, deliver and support solutions (technology and services) that meet the customer current and future needs through an end to end delivery lifecycle from initial solution roadmap through design and deployment to user adoption and value realisation for a portfolio of 5-8 customer accounts
Over five years of experience with managing the delivery of innovative IT solutions that provide high business impact transformational projects
Consulting background with a broad understanding of Microsoft solutions and the industry megatrends including Cloud strategies
Strong Programme Management skills including experience with Change Management and Benefits Realisation
Degree or equivalent in IT or management

Global Managed Services Delivery Manager Resume Examples & Samples

Influences and manages customer expectations with PMA, PMC and Managed Services for Cloud (MSfC) solution globally, based on an end-to-end Services Delivery & Support lifecycle for a portfolio of engagements
Investigates the customer’s long-term business objectives and anticipates future technical needs and leads the work streams to bring customer to that future state
Delivers and recommends improvements to the processes to support delivery excellence. This includes Managed Services onboarding delivery, defining the project calendar and work breakdown structure, and defining deliverable acceptance and reporting procedures. Onboarding also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders
Ensures Governance activities occur in line with Account management and quality outcomes
Identify opportunities for new Services delivery through existing delivery contacts and relationships developed in additional functional orgs or business units
Develops and maintains a clear plan and schedule of the various components of the Microsoft Managed Services offerings (PMA, PMC, MSfC)
In conjunction with account aligned resources, manages end-to-end customer delivery for assigned Managed Services account(s) meeting customer requirements
Embodies the One Microsoft spirit amongst the Delivery teams with Sales, Operations and Resource management to execute against a customer account strategy with positive outcomes
In conjunction with the support organization, assumes ownership of and resolves escalations within their customers, providing clear summaries and recommendations when escalations need to continue above their level
Establish a long term and sustainable relationship with the customer and account team
Participate in regular Service Review meetings representing Managed Services furnishing status reports to client management
Work closely with the Microsoft Account Team to gain maximum client satisfaction
Deliver onsite Managed services to the customers of Microsoft Corporation as applicable to individual customer contracts and delivery plans
Coordinate with Global Delivery around process and procedures
Partner with the offerings to providing feedback for repeatable service offering to scale globally
Enable regional team of SDMs capabilities to support Managed Services as business grows
Experience with Managed Services
15+ years’ experience in client/customer facing role
Strong service delivery, time, project and priority management skills
Four Year Degree or equivalent required, MBA and/or advanced degrees preferred
Able to plan for and rise to a range of project and customer challenges
Experienced in IT operations and technical infrastructure
Experience with managing critical and complex customer situations or incidents
Knowledge of the Microsoft technology with solid overview of the Microsoft Enterprise Products and Cloud Services
Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus
Strong interpersonal, presentation and communications skills
Competencies desired include: Client Relationship Management, Impact & Influence, Leading through Change, Cross Group Collaboration, and Analytical problem solving

Safer Planet Services Delivery Manager Resume Examples & Samples

Previous experience in a client facing role
Experience in leading teams and working across geographies (remote teams)
Experience in leading complex projects
Previously worked in a Services organization
Proven knowledge in Computer/System engineering concepts
Readiness to travel up to 50% travel annually
Strong verbal and written communication skills required
Requires strong negotiation skills
Strong learning aptitude and agility
Highly motivated, task oriented and able to work independently in a fast paced environment

Professional Services Delivery Manager Resume Examples & Samples

Experience in a service delivery management role
Command of a project management methodology
PMI and/or IPMA Certified; or basic Project Management skills as a minimum
Extensive experience in Project Management in similar projects (size)
Extensive experience in IT infrastructure projects is a must
Experience in a Service Management environment (Field Services)
A capable relationship manager, persuasive, decisive, take responsibility
Demonstrate flexibility, creative problem solver
Excellent communication skills and the ability to deliver high levels of customer satisfaction
Trusted Advisor; Builds Rapport
Educates internal Sales Team on Solution/Services-led selling and delivery
Check and maintain quality and lead projects to results

Healthcare Services Delivery Manager Chicago Resume Examples & Samples

Develops account plan for the account(s) in coordination with the Customer Executive who owns the integrated, final plan
Manages the hiring, staffing and maintaining of a diverse and effective workforce. - Responsible for career development/planning, performance and pay discussions of team members
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active. - Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement

Services Delivery Manager Resume Examples & Samples

Experience in Account Management and Service Orientation
Cloud/Solution expertise
An understanding of ERP/CRM software systems
Ability to influence and interact with all organizational levels and stakeholders
Excellent at prioritization, time management, excellent follow through skills
Strong team player- and networking skills
Highly motivated, organized and capable of handling several projects simultaneously
Self-Starter with a positive “can do” attitude
Making good timely decisions in relatively complex cases and in situations with uncertainty or pressure
Strong communication skills written & verbal, excellent presentation skills
Knowledge of Microsoft Dynamics product platforms and processes
Knowledge of Microsoft Cloud services, CRMOL, Azure and Office365
Project, or Product experience
Worked as an Account Manager (including Technical Account Manager)

Advisory Services Delivery Manager Resume Examples & Samples

A bachelor's degree in computer science, engineering, mathematics, industrial design, music, or philosophy and five years or more experience building Pega 7.x BPM software systems at reference accounts that can be verified
Pega CSA, CSSA, CLSA (tests 1 and 2 passed) in version 7.0 or greater
Deep knowledge of all the major Pega 7.x frameworks (apps)
Flexible and willing to travel as well as work in excess of standard hours when necessary
The ability and willingness to travel up to 20%
A valid driver’s license due to travel requirements
Proficient in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment
Proficient with MS Office, MS Excel and MS PowerPoint, Visio
Willing and able to learn and work independently with minimal supervision
Effective organization and time management skills with ability to work under pressure and adhere to project deadlines
Knowledge of Pega Robotics and Next Best Action is positively considered

Local Services Delivery Manager Basel Resume Examples & Samples

Accountable for monitoring and maintaining the delivery of Corporate Real Estate, Facility and Fleet Management (CREFM) services at Syngenta Headquarter in Basel and across multiple sites within Switzerland
To implement the facilities strategy working with Regional Lead and CREFM supplier that creates an environment where Syngenta employees can contribute to their highest potential, delivering innovative contributions to the business in safe, efficient and most effective way
Work with CREFM suppliers in a business partner relationship to continuously identify improvements to the service provided and areas where savings are made without reducing service quality
Act as first point of entry for demands and escalations for internal and external key stakeholders/customers/authorities on site level for Real Estate, Facility Management and Fleet management services
Manage the CREFM contract at site level and oversee all the required hard- and soft services are being delivered to specification (security, building maintenance, cleaning, catering heating, lighting etc.)
Liaising with CREFM supplier organization, business partners, key internal stakeholders and external contacts to support the smooth delivery of the local operations
Liase and wwork closely with relevant subject matter experts to ensure that service delivery protocols for sites and equipment are in line with Syngenta and legislative requirements
Be responsible for preparing and agreeing the site budgets with Regional CREFM Head, CREFM Finance and CREFM supplier, monitor spending and accruals
Gather and collate site data on the KPIs and SLAs and communicate results to the relevant parties. Provide input to site/region specific reporting
Ensure that all site activities meet all internal and external legal, HSE, Letter of Assurance, fiscal and compliance requirements and that all corporate standards are understood and implemented appropriately, report any gaps
Drive operational excellence and productivity improvement in the local site management in conjunction with Functional Business Partners and CREFM supplier
Governance and leadership of local site operations
Key local contact/facilitator with Syngenta/Third Party
Delivery of CREFM related project across the sites
Energy contract management on Site Basel
Liaise with authorities e.g. Kanton Basel-Stadt
Bachelor’s degree (or equivalent) in Engineering or Facility management
At least 5 years of relevant experience in local the Real Estate and Facility Management network
5 years of relevant leadership experience in similar function
Certain Seniority to be able to interact with important stakeholders in HQ environment
Fluent in German as well as very good written and spoken in English
Good knowledge of Health & Safety requirements
Able to plan and organize work to meet deadlines whilst maintaining some flexibility to manage changing demands

Services Delivery Manager Resume Examples & Samples

Monitor team metrics and conduct regular checks to ensure the highest quality service is delivered in a timely manner
Participate in regular calibration sessions with ESC Management Team to review monitoring and evaluation tasks and results
Track, analyze and report ESC statistics related to employee and manager inquires, issues, questions; identifies opportunities for improved service and communication
Monitor and analyze ongoing operational trends in order to improve processes and effectiveness of programs/initiatives
Develop strategies to meet business needs and improve the customer service experience by monitoring service levels and working with management on improvement opportunities
Provide recommendations on changes required to improve customer service on systems and tools that are customer facing (employee portal, self-service functions, etc.). Advocate the voice of the customer
Identify, manage and execute Tier 1 performance improvement and efficiency of service activities
Work with ESC Training & Compliance to create/update Knowledge Base reference materials, including Tier 1 process documentation and external resources
Maintain and develop staff through ongoing training and coaching
Manage team performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations
In collaboration with ESC Management, establish internal operating procedures, to include metrics, service levels, escalation paths, etc., to ensure consistent operations and performance
Provide management support to resolve customer requested escalations
Foster a team environment to drive ownership of work and encourage team involvement and support around process improvement ideas
Maintains strong working relationships with managers in the business, HR Managers, and all HR functional areas
Manage Tier 1 vendor relationships
5+ years prior experience in a call center or service center environment
3+ years prior experience leading teams
Superior Customer Service skills
Good interpersonal skills to build effective relationships at all levels of the organization
Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.) – PeopleSoft and ServiceNow experience preferred
Strong problem solving and decision making abilities
Detail oriented and able to multi-task (strong planning and prioritization skills)
Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
Proficient computer skills (Microsoft Word, Excel, Power Point)
Team player with a positive attitude

Informatics Enterprise Services Delivery Manager Resume Examples & Samples

Minimum of 3-5 years of relevant consulting management(Chemical Analysis or Life Sciences Laboratories) with typically 5-8 years of total work experience
Demonstrated ability to discuss with customers and understand features and benefits of Agilent Informatics products including OpenLAB ECM, ELN, and CDS
Ability to manage Profit and Loss Informatics Services Business
5-10 years Agilent support and/or sales experience
Experience in coaching and training assigned employees and management in the use of industry recognized project management tools and methods
At least 5 years of demonstrated project management experience and successes. With strong adherence to industry accepted tools and methodologies
Expert level business acumen and skills
Team building/development and leadership skills
Customer contracting and Scope of Work Development Skills
Direct reporting and management experience
Excellent communication (oral and written) and attention to detail
Strong interpersonal and management skills, with ability to manage multiple persons and projects in fast-paced environment
Ability to plan and carry out responsibilities with minimal direction
Advance level of proficiency in all Microsoft programs, especially Excel and data mining
Experience in coaching and training front line workers
Experience in managing multiple teams in different client sites and strong change management and interpersonal skills

Amazon Web Services Delivery Manager Resume Examples & Samples

The AWS Architect role is responsible for designing, building, and improving cloud environments on Amazon Web Services
Candidate should have a strong Infrastructure Architecture background with experience with virtualization technologies
Candidate should possess broad knowledge of systems infrastructure that power today’s modern and highly available web and mobile applications, with deep domain expertise in one or more areas: compute, networking, storage, high availability, cloud security, application performance

Principal Services Delivery Manager Resume Examples & Samples

Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, installation of network hardware/software and database management
Provides direction for the effort required to protect the company’s data, tools and information systems
Consistent efforts to deliver quality solutions as per agreed scope
Customer focus and close alignment with the customers’ business objectives
Ensure efforts to continually improve domain knowledge
Ensure the quality of the deliverables as per the defined defects standards
Provide data to generate team performance metrics
Possess functional knowledge of assigned application technology
Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
BA or BS Degree, and/or relevant business experience
10+ years industry experience preferred
15+ years practical experience in providing technical support and maintenance in assigned product preferred

Services Delivery Manager Resume Examples & Samples

Manage one or more implementations of Cloudera’s enterprise software engagements for the world’s leading organisations
Present and communicate to executives as well as other senior stakeholders, both at the customer and within Cloudera
Identify opportunities for our customers to generate more value from their big data investment
Ensure that project activities are performed on time with 100% quality, and milestones are met
Maintain communications with project team members and representatives from other Cloudera departments including Product Management, Engineering, Development and QA
Attain mastery over and become subject knowledge expert in Cloudera software & engagements
Work with sales teams and professional services management to estimate effort and scope for services and write Statements of Work as needed
8+ years of proven experience in managing complex enterprise software implementations
Understanding of data management concepts
Hadoop experience is a strong plus
Business level English (verbal and written)
Fluency in a second European language is a plus
Strong customer facing skills and stakeholder management
Domain expertise in one or more of the following industries: Financial Services, Healthcare, Energy and Utility, Life Sciences, Government (civilian or defence)
Experience managing large project teams and in managing offshore resources
Experience managing project P&L
Strong knowledge of software implementation methodologies
Experience estimating effort and scope for services
50% travel anticipated (mainly but not exclusively within Europe)

Infrastructure Services Delivery Manager Resume Examples & Samples

Responsible for managing a team of 15 - 30 Active Directory and Citrix engineers spread across US, India and Mexico
Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring, staffing and maintaining of a diverse and effective workforce
Skills and experience in managing complex infrastructure delivery that include multiple products, third party
Partners and geographies
Advanced delivery management and customer management abilities
Advanced understanding of services processes, technologies and ITIL
Demonstrated ability to lead large delivery teams and develop strategic plans
We are only seeking local candidates"

Office Services Delivery Manager Resume Examples & Samples

Understand Conduent document management requirements and facilitate the acquisition of the resources required to meet those requirements
Maintain LOB relationships, executive level and key stakeholders, and identify, develop and implement technology solutions
Link Conduent Business Units mission, needs, preferences, policies and operations to Conduent technology, products and services
Oversees the delivery of services according to the contract Master Service Agreement(MSA)/corporate policy and established ancillary agreements from initial engagement to ongoing post install support
Ensure success with current relationship and service delivery arrangements and continuous improvement in accordance with the terms of the contract/policies
Deliver operational excellence – assess and optimize LOB’s print technology and business processes driving innovation, high quality & cost effectiveness
Raise awareness of Conduent products and services with LOBs and manage interface with other Conduent divisions
Coordinate equipment refresh, additions and/or removals of Conduent print office equipment
Assist in RFP response development if required
Develop strong knowledge of the LOB’s business needs and disseminate information to Corporate Print Services (CPS) focal points and/or other Conduent organizations
Understand the breadth of Conduent products, solutions, and services and theresources that support the implementation and service of these products and services
Financial reconciliations reporting
Troubleshoot office equipment issues
Knowledge of Conduent products and services
7 to 10 years of industry related experience
Systems understanding or networked document solutions
Demonstrated business and financial acumen
Successful project management experience
Strong knowledge of operational processes
Demonstrated leadership skills; high energy and team motivator
Excellent presentation and negotiating skills
Exceptional planning and organizing skills
Strong interpersonal and teamwork skills
Strong self-initiative and results orientation

IT Services Delivery Manager Resume Examples & Samples

Seven years of experience in IT operations, application development, networking, or other IT discipline
Demonstrate base level knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, predictive analytics, etc.) including communicating strategy and vision to team, stakeholders and customers
Understands how to drive and implement strategic technology solutions in support of critical business functions
Demonstrate ability to have high level architecture discussions with business leaders on all aspects of IT
Demonstrate ability in establishing and maintaining effective relationships with customers, building trust and rapport, gaining respect
Demonstrate ability for independent decision making, supporting large customer groups, and providing guidance and direction to very visible projects
Demonstrated ability to take quick and timely action while willing to be the only champion for an idea or position
Demonstrate ability to make good decisions based upon a mixture of analysis, wisdom, experience and judgment
Prior experience in public sector/government IT organization or serving public sector / government IT organizations
PMP and/or extensive project management experience with complex IT related solutions
ITIL Foundation v3, Six Sigma or Lean certification or training
Agile/Scrum Framework certification or training

Managed Threat Services Delivery Manager Resume Examples & Samples

Manages day to day operations works directly with client
Complete Responsibility for all steady state activities by ensuring in scope deliverables are completed on time
Primary service delivery interface between MTS engagement team
Final quality assurance for tickets, reports, and other client work products
Responsible developing and maintaining common operational picture
Analyze complex issues for impact and alternative solutions, making logical decisions based on client objectives
Works with Project Manager to prioritize tasks and manage project deliverables efficiently
Manage security solution projects
Solid understanding of the client’s business and security requirements
Demonstrated ability to manage and motivate multiple Managed Threat Services project teams in multiple locations
3+ years in a technical/security consulting environment; combination of both consulting and corporate experience preferred
2+ years leading projects delivering security/infrastructure/integration solutions; as lead implementer or technical project manager
BA/BS required, computer science or related major preferred
Strong fundamentals about current security industry technologies, trends, and techniques
Excellent proven written and oral skills
Ability to provide effective presentations
Able to work effectively on their own and as a team leader
Expert knowledge of SIEM products (ArcSight & RSA enVision)
Ability to design enterprise-scale network security architectures
Knowledge in the use and configuration of relational databases, including Oracle and SQL Server
Knowledge in the use of Unix (Solaris/Linux) and Windows Server Family (NT/2000)
Extensive experience with Intrusion Detection Systems, Firewalls, Proxy Servers, Antivirus, NAC, or other network security infrastructure
Familiarity with the integration of 3rd-party applications (ETL tools, data mining, business intelligence products)
Experience with Splunk
Ability to analyze complex issues for impact and alternative solutions, making logical decisions based on overall product objectives
Ability to prioritize tasks and manage time efficiently. High level of self-initiative and self-motivation
Demonstrated excellence in delivering enterprise security solutions, from design and planning to deployment
Prior demonstrable success in delivering superior quality work on time and within budget
Ability to provide Project Management / Client Communication support, including requirements definition, project scoping, project planning, and risk assessment
Ability to derive detailed specifications from clients, to write requirements documentation, and to assist in defining QA testing procedures and technical guidelines for QA
Understand client requirements and design and provide architectural experience based on those requirements on business model
Demonstrated ability to provide innovative state-of-the-art technical solutions
Ability to recognize project changes, identify risks and contingency plans, and work with Project Manager through change control process
Document technical status reports prepared for project personnel
Assist in Project tracking to ensure on time project progress; direct effort of development team
Able to build strong client relationships and be able to interact effectively at all levels of client organization
Ability to work with Technical Partners, and 3rd party integrators
Continuous contribution of best practices documentation and technical notes for internal and external distribution
Able to recognize and effectively communicate possibilities to sell additional Vigilant services as it relates to client’s needs
Contribute to engagement planning including pre-sales support for RFP’s, RFI’s, and client meetings

Banking Services Delivery Manager Resume Examples & Samples

Bachelor’s degree or equivalent in Business, Finance or Accounting
Minimum 3-5 years of experience in the investment management and/or treasury services industry
General knowledge on how to structure effective operational processes
Strong understanding of cash payment processes, techniques, and technologies
Strong analytical and project management skills
Proven ability to work and achieve results in an independent environment with minimal direction and supervision
Ability to be a strong team player and to work with both Treasury Accounting Cash & Control and other Franklin Templeton staff
Well-organized with an ability to prioritize workload within a multi-project and often high-pressure environment
Good oral and written communication skills

Advisory Services Delivery Manager Resume Examples & Samples

Manage a team of Pega developers who specialize in the configuration of Pegasystems 7.x BPM software
Configure systems as a Pega developer using Pegasystems 7.x BPM software, leveraging Pega frameworks and recommended configuration principles
Support the overall BPM team in a sales capacity to help land new business accounts
Run multiple DCO sessions using Pega’s specialized agile methodology tools and best practices
Maintain the development backlog and defect resolution ensuring a high level of quality and adherance to guardrails
Unit test development work to verify that requirements are being satisfied
Collaborate with the technical team
Ensure that requirements are properly captured in use cases, requirements and design templates as part of any DCO session being performed
A bachelor's degree in computer science, engineering, mathematics, industrial design, music, philosophy and eight years of experience building Pega 7.x BPM software systems
Pega CSA, CSSA, CLSA (tests 1 and 2 passed) and CBA certification in version 7.0 or greater
The ability and willingness to travel up to 100%

Employee Services Delivery Manager Resume Examples & Samples

Develop a Solution Roadmap that delivers aligned value creation priorities, ensures compliance with technology / info security requirements
Ensuring Solution can support on time / on cost / on quality delivery of the portfolio and / or operational excellence requirements
Project Management for implementation of the solutions
Vendor management of partners accountable for the solution delivery
Ensure services/solutions uptime
User understanding/user centeric approach to drive oveall employee experience
Strong EQ
Risk Analysis – Ability to analyze the risk to operations vs. the cost to prevent it and develop best practices with policy makers on IT Continuity standards
Ownership & Accountability – High level of capability for independent work, priority setting and ability to meet deadlines. Ability to flow to the work depending on business situation
Quick Learner – Need to be able to handle onboarding quickly to a complex and varied environment

Professional Services Delivery Manager Resume Examples & Samples

Manages a group of Project Managers to include hiring, performance management and development
Manages PM schedule and staffing assignments
Act as a point of escalation and resolution for project issues in assigned region
Drives delivery success across the region and responsible for all aspects of customer success. Maintains strong relationships with major Splunk customers
Delivers on commitments by accurately forecasting the business in the assigned region and sustaining an operational cadence for ensuring successful project completion in the eyes of the customer
Ensures that project managers are producing quality deliverables, status reports, project plans, and customer responses on time through inspection and mentoring
Manages and inspects projects to ensure on time and on budget while maintain margins and managing resources effectively to product high quality work
Maintains current and future view of solution capabilities with a view toward understanding the impact on services engagements, staffing mix, and skills requirements
Ensures focus on outcomes and value to the Customer as we execute on contractual obligations
Establishes trust and confidence of senior Sales leadership as trusted business partner, and leads team toward bias for action, results, and relationships
Ensures availability of opportunities to share best practices and lessons learned within and across regions
Key contact for all professional services investment requests
Participates in regular reviews of high risk and key engagements with project team and Splunk stakeholders
Lead efforts to ensure a healthy backlog percentage is delivered each quarter
Oversees broad-based quality control and risk management for portfolio projects
Bachelor’s Degree in Computer Science or relevant industry experience plus a minimum of 8 years leadership experience
Experience working with Public Sector customers is highly desired
Experience leading teams and being responsible at a managerial level
Demonstrable strong leadership experience building high performance teams, enforcing good project governance and driving delivery excellence
Have met and exceeded bookings, delivered revenue and margin targets
Previous consulting experience within Professional Services group of enterprise software company is highly preferred

Services Delivery Manager Resume Examples & Samples

Work with Services Engagement Managers to achieve a smooth transition of project requirements and help finalize the Statement of Work (SOW)
Manage a portfolio of in-region consulting projects with varied complexity and duration, in both high-touch, billable (up to 40%) and low-touch, non-billable capacity
Effectively drive engagement kickoff, manage customer expectations, define project staffing needs, and generally ensure customers deploy their Splunk solutions for successful outcomes
Execute on engagement activities and deliverables, including activity planning for consultants, preparing weekly status reports, timesheet compliance and billing approvals, while mitigating project risk
Ensure consistent project delivery through to engagement closure including customer sign-off and satisfaction surveys, while communicating additional follow-on services opportunities to our Engagement Managers
Own the collection and sharing of project artifacts across the Splunk delivery team, and communicate successful engagements details to Splunk’s marketing and sales teams
Drive and contribute to internal continuous improvement initiatives aligned to primary business drivers and revenue growth opportunities
Communicate with, and manage all internal and external stakeholder expectations across Splunk’s engagement stages, including pre- and post-delivery
Ensure all project and revenue details, together with status reporting on project activity and deliverables is captured in Splunk’s Professional Services Automation (PSA) solution
6 -10+ years of related experience in a product company services organization
Willing and able to travel up to 50%, as required
Ability to conduct effective executive presentations
Proven experience in traditional and agile project delivery methodologies
Target driven, team-player, and focused on great customer outcomes
Experienced in delivering large scale enterprise software projects

Digital Services Delivery Manager Resume Examples & Samples

Manage day-to-day interactions and flow of tasks between the digital managed service provider, internal stakeholders, and BPT teams
Coordinate with BPT Infrastructure, Architecture, and Security teams to enable cloud-based tools and technologies required to deliver digital solutions
Establish efficient processes to eliminate waste and develop repeatable and sustainable services and solutions
Manage the scheduling and implementation of work performed by the managed service provider, including testing and change management activities
Partner with managed service provider and stakeholders to develop roadmap of major projects and programs
Manage and enforce contractual SLAs and KPIs with external service providers
Develop reports and dashboards to measure and monitor the efficiency and effectiveness of digital delivery
Maintain an inventory of digital assets, including domain names, website, and apps, across creative agencies and brands
Manage software licensing across the digital applications portfolio
Assist with technical strategy and requirements identification on an ad-hoc basis
Strong interpersonal communication and collaboration skills
Technical savviness and understanding of the digital landscape
Ability to negotiate with internal and external stakeholders
Ability to translate technical-business language bi-directionally
Ability to present ideas clearly and convincingly to all levels of the organization
Ability to manage multiple activities at once in a fast-paced, demanding environment
3-5 years digital marketing/e-commerce experience
3-5 years vendor management/managed services experience
3-5 years project/program management of digital initiatives
Experience supporting multiple brands, divisions, or business units
3-5 years Sitecore Content Management System (CMS) experience
3-5 years Adobe Analytics and Tag Management experience
2-3 years Azure cloud experience
Familiarity with Domain Name Servers (DNS) setup and configuration

Services Delivery Manager Resume Examples & Samples

Strategic and business management: Business oriented skills
Enforce PMO policies, processes and procedures and utilize metrics to effectively manage the performance of our resources
Implement and drive GPMO standard processes and best practices, procedures and templates
Reports to the regional GPMO Manager with an account focus aligned to the CRT model (level 1 GPMO accounts)
Escalation point and daily leader for all Project & Program Management services within the account
Works closely with the SDE/ SDM as a partner for delivery excellence, and is responsible for the day-to-day delivery on the account
PM account leader for all Program and Project Management being delivered in the account and the projects they manage
Account Program and Project Managers within an account have “dotted line” matrix relationship to the PFM
Ensures Program and Project Managers are keeping their Oracle Projects cost and revenue forecast up to date and accurate
Responsible for revenue forecasting (variance analysis - quarterly view) – including aligning the commit, upside, and risk from a project performance perspective with the Service Delivery Leader
Responsible for ensuring account Program and Project Managers are following the GPMO standards, best practices and processes, and serves as the centralized escalation point to management
Ensure compliance with established document management (DM) policies and procedures on all projects which includes maintaining records of customer deliverable review, approval and acceptance. This includes proper use of approved DM tools (i.e. DCP)
Ensure End of Project Report Summaries and/or lessons learned reports are created on all projects and use data to drive continual improvement within team
Ensure all account aligned projects are closed in compliance with project closure guidelines
Participation in GPMO management team meetings
Participation in initiatives, change management, process improvements and new tools introduction
Bachelor’s Degree in Business or a related field required
MBA or PMP Master’s degree preferred
5+ years of Project or Program Management delivery experience
4+ years of Client facing experience
Certification
PMP certified, PRINCE2 or equivalent
Agile or Scrum certified preferred
ITIL or equivalent preferred

Services Delivery Manager Resume Examples & Samples

Contribute to the development of regional After Sales support strategy, identifying areas of weakness (operational or financial) and propose/introduce remedial action
Negotiate and maintain excellent commercial & contractual terms with local service vendors and build relationships with such suppliers to ensure 1st class level of service is provided to Lenovo and to its Customers
In synergy with internal global metric standards, develop and publish operational and financial KPI’s associated with the key care solutions being provided, including but not limited to; consumer fulfillment, bulk/depot repair, Logistics, returns for credit, and inventory management processes
Build daily/weekly/monthly reporting platform to monitor operational metrics with partners and enforce KPI adherence
Gather projected Sales estimates and produce repair forecast based on expected Product Failure Rates. Publish forecast of repairs (for ‘In Warranty’ and ‘Out of warranty’ activity) and track/amend forecasting methodology based on success rate
Identify ‘points of failure’ and partner with suppliers and/or operational managers to identify root causes and document/track corrective actions
Analyze and measure cost impact of inventory disposition decisions and influence best practice
Partner with Service Engineering to collect product quality and repair quality trend data and highlight to leadership team areas of concern
Partner with Service Operations to develop business cases associated with new programs and/or operational process changes
Work with Billing and Claim validation teams to ensure Service Partners are submitting valid claims and are paid on time, highlight to management any points of weakness
Track projects and initiatives progress and facilitate communications with stakeholders
Create direct relationships with those who do and support the build of communication strategies around such ambassadors
Support doers thereby bringing Lenovo to the forefront of innovation and new ideas
Develop the Lenovo network of partners and monitor digital trends in above categories and beyond
Manage the complete partner relationship process
Interact with internal business units to generate reports and requirement catalogs as input to scout new partners
Works with different teams and business units across a multicultural and complex matrix organizational environment
Commitment
Technical knowledge of Mobile Device products/industry and reverse logistics process
Excellent understanding of forecasting methodology and parts supply models
Proven ability to design and ‘right size’ service network infrastructure
Ability to quickly assess and analyze data, uncover process gaps and drive corrective actions
Strong communication skills in particular with leadership/senior management
Ability to influence others
High professional presentation skills
Project/programme management experience
Ability to develop and implement strategies on the basis of market trends and user behaviours
Strong team player and able to work in a multicultural and complex organisation environment
Above average knowledge of MS Office Tools

Value Added Services Delivery Manager Resume Examples & Samples

Develop new and/or grow the Value Added Service (VAS) programs for the Mobile Business Group (MBG) in support of Direct Consumer, Enterprise and B2B market segments including but not limited to
Energy
Excitement
Operations management experience in repair, Customer Care/After Sales, or Supply Chain
Working Knowledge of Post Sale Insurance, Accidental damage and Extended Service Plan plans
Experience of developing sales channels via ecommerce platforms
Strong 3rd Party management experience
Capable of working independently to drive results
Project/program management experience
Ability to develop and implement strategies on the basis of market trends and user behaviors
Strong team player and able to work in a multicultural and complex organization environment
Fluent English language is a must

Remote Services Delivery Manager Resume Examples & Samples

Ensure adequate training of personnel is maintained
Will require some evening conversation with Manila team members
Bachelor degree Field required, Graduate degree (MBA) preferred, but not required
3-5 years combination of technical/ marketing and sales, combination of systems & service background, business to business or data center or other critical space experience
Data Center management understanding
Satisfied customers with timely delivery of quality services / products
Corporate contribution to bottom line with acceptable gross margins and operations profit
Satisfied department associates through effective development and direction
Reactive, fast paced environment
Professional office environment
Some field work may be necessary
Requires domestic and international travel

Technical Services & Delivery Manager Resume Examples & Samples

Lead, manage, and collaborate with TEKsystems' internal employees and stakeholders located in near shore, offshore, or domestic delivery centers and the practices to ensure engagement success
Gain a clear understanding of customers' business requirements and their technical requirements
Validate the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner
Facilitate internal communication and help with assembling a solution delivery team for new engagements
Consolidate project status and budget information
Ensure escalation procedures are documented and communicated to client, consultants, and managers
Implement knowledge management strategy and communicate process and procedures
Perform issue management and facilitate issue resolution with proper notification to all affected parties
Identify and coordinate the change control process
Maintain project status and support budget management activities
Deliver project according to the terms and conditions of the contracts
Perform periodic customer, project, and solution "health checks" with client project teams
Ensure customer reference-ability and support on-going relationships
Define and implement a Communication Plan that meets project and customer expectations
Support the development and execution of an account strategy in collaboration with internal stakeholders
Follow and promote the PMLC
Ensure that the project meets all compliance and governance standards
Follow the Software Development Lifecycle (SDLC)
Manage, mitigate, track and document risks and issues
Ensure project methodology is followed by team from opportunity assessment to project closeout
Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves
Ensure Project Management Office (PMO) methodology is followed on all client engagements
Mentor and coach project team members
Provide feedback throughout the year on employee performance where required
Track, manage and report on deliverable attainment. Collect metrics and report on KPIs in alignment to customers KPIs and contractual SLAs
Provide input into the design, development, implementation and improvement of service offerings, and internal processes
Bachelor's Degree in IT/IS or equivalent relevant experience
10+ years of experience in information technology and/or professional services
7+ years in IT project management /service management providing daily operational oversight within an application development environment
5+ years of agile project management experience
Experience in managing, delivering and administrating client professional services agreements including the change management process
PMP and PMI-ACP certified
Proficient in Team Foundation Server and/or Jira or similar
Excellent proficiency in MS Office (Excel, Word, PowerPoint)
Excellent proficiency in oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills
Demonstrated consultant attitude and leadership flair