Delivery Senior Manager Resume Samples

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T Ullrich

Ted

Ullrich

520 Lamar Pass

New York

+1 (555) 123 2387

520 Lamar Pass

New York

Phone

p +1 (555) 123 2387

Experience Experience

Chicago, IL

Service Delivery Senior Manager

Chicago, IL

Tillman, Rutherford and Ullrich

Chicago, IL

Service Delivery Senior Manager

Ensure relevant reporting to support Service level monitoring is in place Relationships
Prepare Status reports for Customers by working with differing internal and external teams
Understand and underpin the implementation of IT Service Strategies supporting Customer environments
Responsible for overseeing the continued provision of delivery of services by the Operations team to agreed quality
Support the organization in delivering the Service Strategy and vision
Support the process owners and ensure process functionality and delivery
Act as the functional manager for all service management processes, being the escalation point for process owners and giving direction to continuous improvement of all service support and service delivery processes

Boston, MA

Services Solution Delivery Senior Manager

Boston, MA

Lemke-Graham

Boston, MA

Services Solution Delivery Senior Manager

Maintain team staff by recruiting, selecting, orienting, and developing employees
Provide information for management by preparing short-term and long-term Service delivery roadmaps, reports, and analyses; answering questions and requests
Working knowledge of Windows, Word and Excel
Working knowledge of database and application implementation technologies
Create effective working relationships with fellow team members and internal partners, measured through observation, metrics and feedback
Knowledge of general database concepts
Derive business value from proposed initiatives, as well as define and manage prioritization system based on value vs. effort with other business initiatives

present

Phoenix, AZ

Bus & Technology Delivery Senior Manager

Phoenix, AZ

Cronin Inc

present

Phoenix, AZ

Bus & Technology Delivery Senior Manager

present

Closely follows the strategic direction set by Senior Management when establishing near term goals and engaged in Business Development
Manages large - medium sized teams and/or work efforts at a client or within Accenture
Manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Create tailor made solutions for our clients
Owning and developing our offerings and assets
Interacts with senior management levels at a client and/or within Accenture, which involves negotiating or influencing on significant matters
Talent to build, manage and foster a team-oriented environment

Education Education

Bachelor’s Degree in Computer Science

Syracuse University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to manage significant delivery budgets and minimize program variances
6+ years managerial/leadership experience Demonstrated track record of delivering multiple high quality services to medium to large sized accounts
Ability to motivate, direct and lead large groups of people
Demonstrates attentiveness to quality and productivity
Ability to communicate clearly and present to senior leadership/executives
Ability to lead large crossfunctional delivery teams
Experienced priority setting skills to effectively meet departmental strategic and operational objectives
Advanced analytical, problem solving, negotiation and organizational skills
Advanced organizing and planning skills to effectively manage larger teams
Extensive experience managing very large third party relationships in the successful achievement of customer satisfaction levels

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15 Delivery Senior Manager resume templates

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Direct Channels Project Delivery Senior Manager Resume Examples & Samples

The ability to develop a strong working relationship with the DCTS Technology partner and balance that with strong working relationships within ITS
Strong people management and coaching to team of 20+ IT professionals
Act as a point of escalation for project delivery issues from the supported LOB
Development and delivery of metrics and dashboard reporting to support the needs of DCTS
The individual will work to identify, enhance and communicate best practices for the PDL community

Development & Delivery Senior Manager Resume Examples & Samples

In general, top-tier talent, as demonstrated by performance history and educational background/accomplishments
Very strong analytical skills as well as a strong commercial orientation and the proven ability to use analytics to drive commercial results – ideally, 5+ years experience in statistical-business analysis in a commercial setting
Consulting orientation ability to influence both internal & external business partners
Strong project management skills – the ability to manage multiple projects and prioritize work requirements to work in multi-disciplinary team setting
Strong written and oral presentation / communication skills – the ability to convey complex information simply and clearly to Sr. business leaders
Experience in SAS, SQL, and statistical modeling preferred
Undergraduate degree from a reputable institution, in a quantitative discipline required; Graduate degree preferred

Delivery Senior Manager, Plano, Texas Resume Examples & Samples

Drives all aspects of Mobility and Network Program and Portfolio activity, including collaborating and coordinating across all I/T and business segments with focus in the areas of Mobility and Networks
Lead multiple global work towers including Telecoms Expense Management(TEM), Telecoms Lifecycle Management(TLM) and the Circuit Provisioning Office(CPO)
Chair Quarterly Business Reviews with our majors vendors such as Verzion, ATT,BT and Tangoe to name few
Defines program value proposition, scope, work plan, resource needs, timeline and budget for information technology projects. Manages resources (i.e., capital requirements and human capital, etc.) to complete program on time and within budget
Ensures consistency and adherence to Dell standards, processes, and policies for all projects along the life cycle
Manages all aspects of the program execution including: chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting
Facilitates and manages resource planning, cost estimation, budget development, and cost control
Manages the identification, resolution and escalation of risks and issues
Drives communication, distributes information as necessary, and provides status reporting
Responsible to guide/coach team members

Disaster Recovery Delivery Senior Manager Resume Examples & Samples

Partner and collaborate with various J&J Business Unit IT teams (GOCs), DRI’s, Architects, IT shared services and other key business users to understand SDDC DR requirements and to establish SDDC DR protocols and requirements for critical application recovery
Coordinate and oversight of Disaster Recovery exercises, including planning, execution, post exercise activities, reporting and incident response plans
Assume a leadership role in developing, coordinating, and maintaining comprehensive business disaster recovery plans and recovery methodology, to ensure the ability to recover, in the event of an unforeseen disruption to facilities, technology systems, or applications
Coordinate the recovery plan development, review customer runbooks, outline DR process, establish/plan the DR rehearsal tests of each application landscape that are protected by the SDDC DR Service
Conduct DR audits, gap analysis, DR documentation review and new technology assessments with the goal of improving SDDC Disaster Recovery plans
Support and drive implementation of a long term strategy for disaster recovery services
Assist the SDDC team in enhancing, formalizing, and standardizing the business planning process, including forecasting and tracking mechanisms, across all business units, to facilitate timely accommodation of future requirements and opportunities
Work closely with key OPCx leads, Capacity and Intake, to monitor consumption of SDDC DR services and align SDDC Disaster Recovery demand with Capacity Management
Interface with SDDC Factory workload team on intake for migrations into the SDDC DR service
Contribute and work with IT finance to align demand with the BVR and SDDC pricing framework that is in place
Provide Escalation Support as needed for SDDC Environments. aka "All Hands"
A Post Graduate Degree is preferred
At least 7-9 years of experience working on Enterprise IT Disaster Recovery projects, managing large-scale applications, recovery planning, process and technical delivery/deployments are required
At least 4-5 years of experience leading Disaster Recovery Delivery role with strong understanding of requirements gathering, analysis and translating business requirements into IT Infrastructure needs is required
Strong working knowledge and experience in Disaster Recovery best practices; Maturity and Methodology Models is required
Proficiency in explaining technologies effectively to customers, communicating technical concepts in non-technical terms, and, transferring technical knowledge to Fortune 500 / enterprise clients is required
Prior experience in supporting global operations and following Enterprise level process frameworks is required
Ability to communicate at all levels with clarity and precision, both written and verbal is required
Self-starter with strong teamwork abilities and customer service skills is required is required
Extreme focus, attention to detail and the ability to deliver high-quality solutions is required
1-2+ years of experience in working in virtualization technology, Cloud Infrastructure & experience with VMWare vCloud platform is preferred
Experience in working in a DevOps or Scrum methodology using tools like JIRA is preferred
Position will require 10% international travel.Info Technology

NIS Service Delivery Senior Manager Resume Examples & Samples

The planning and delivery of strategies that support the NIS service catalog that create and sustain customer value. As trusted advisors to leadership and territories, the team is responsible for identifying, developing, and driving strategic and tactical initiatives and plans
Leading cross-functional teams and sub-teams, completing projects and tasks on-time and as promised
Designing, defining, refining, and documenting business services, processes, job aids, operating procedures, policies, business requirements, technical requirements, business agreements and other artifacts that are understood and accepted by business owners and users of such artifacts and,
Identifying, designing, gathering, analyzing, transforming, and communicating data in such a manner through metrics, key performance indicators (KPIs), and reporting that supports effective decision-making Responsible for facilitating changes to said metrics, KPIs and other performance reporting tools
Driving team management concepts and principles, including facilitation, diplomacy, negotiation with and influence of others, creativity, and organization, strategy, business performance, project and change management
Leading new and existing IT and or security programs and projects in order to holistically identify and reduce key risk pertaining to information security; and,
Managing the development of service delivery strategies for new security technologies, implementation requirements, and integration into a larger service portfolio contributing to the decision-making process for the broader scope of a security or IT organization
Collaborating with cross functional teams to identify, develop, and implement network security solutions consistent with the current NIS security strategy, contributing new intellectual capital in the form of new security services, capabilities and methodologies to protect the firm's information assets
Analyzing solutions, identifying potential security concerns, developing remediation plans to mitigate risks and vulnerabilities; enhancing the firm's information security posture, and embedding security into projects and products that are being developed or impact the firm's infrastructure
Rapidly acquiring knowledge, performing research on pertinent technical matters, trends and strategies related to information security and leveraging creative solutions when problem solving
Adapting to ever-changing environments and schedules, including the ability and willingness to work extended hours and conduct business travel domestically and/or globally
Managing strategic planning and business process, program, project, and change management
Identifying and designing metrics and KPIs to reflect business process performance
Leveraging facts and data in approaching problems, considering both the customer's perspective and the enterprise's perspective while focusing on overarching goals and objectives
Exhibiting capabilities to multitask, performing and delivering results as both part of a team and independently
Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management on technical concepts and issues, including translating technical security verbiage to non-technical verbiage to various business leaders
Fostering an inclusive and collaborative environment for stakeholders and team members
Leading a security staff, including direct reports and contractors to create an atmosphere of trust, seeking diverse views to encourage improvement and innovation, answering questions and providing direction to less-experienced staff, coaching staff including providing and accepting timely meaningful written and verbal feedback; and,
Assessing and prioritizing tasks related to organizational goals and peers' work streams; developing detailed plans, completing tasks in logical order, and delivering work products timely

IO Delivery Senior Manager Resume Examples & Samples

Experience in /TEMPO Infrastructure
Expertise in include required skills
[Include years of experience]
[Include required degree/education] or equivalent

Bus & Technology Delivery Senior Manager Resume Examples & Samples

Undertaking sales origination, including working with client teams to identify opportunities
Articulate the business benefits of migrating to the Azure Cloud and how this relates to their corporate strategy to C-suite clients
Owning and developing our offerings and assets
Uses considerable judgment to determine appropriate solutions, working together with client account teams for client context
Owning and managing senior client relationships
Leading, mentoring and developing our people
Detailed understanding of Cloud offerings, specifically the business value of why a company should move to the Cloud and what the benefits are
An understanding of the Microsoft Azure Cloud, features and business value
Ability to conduct client relationship development and management
Competence in articulating a client’s problem and understanding what represents client value
Create tailor made solutions for our clients
Shape end to end transformation journeys
Talent to build, manage and foster a team-oriented environment
Ability to work creatively in a problem-solving environment
An undergraduate university degree is a minimum entry requirement
Proven experience in consulting (10 - 12 years commercial experience), previous consulting experience required
Experience in enabling Cloud solutions that drive business value

Bus & Technology Delivery Senior Manager Resume Examples & Samples

2 years or more as a business architect on an Integrated Eligibility project
10 years or more in integrated eligibility project
Experience on more than one Integrated Eligibility project in the DDI phase
Application development experience
Candidates must be willing to travel 100% of the time, Monday through Friday*

Oracle Application Architect & Client Delivery Senior Manager Resume Examples & Samples

Provides solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives
Involved in setting strategic direction to establish near term goals for area of responsibility
Minimum of 8 years of Oracle EBS applications process design and configuration experience
Minimum of 8 years of functional expertise in Finance or Supply Chain
Minimum of 8 years architecting Oracle solutions
Minimum of 5 years of driving sales pursuits and oral presentations
Minimum of 5 years of Communications or High Tech industry experience
Minimum of 3 years of developing client assessments and roadmaps
Minimum of 3 years of Cloud application design & configuration
Experience with one or more Oracle Cloud implementations (SaaS or PaaS)
Cloud integration approach and architecture experience

Healthcare Delivery Senior Manager Resume Examples & Samples

Strategic planning, to include annual presentation of 1-3 year departmental needs to the hospital’s administrative team
Management of departmental budget and expenditures
Management of departmental operations regarding healthcare regulatory compliance programs
Management of resources responsible for network, server, and desktop infrastructure management, data processing, and application support activities
Working knowledge of financial and clinical systems and their application in the healthcare environment
Management of implementations as the hospital’s functional project owner, including management of a project plan, status reporting to the administrative team, and management of vendor implementation resources
Ownership of the relationship between NTT Data Services and the hospital, including managing scope of existing services and identification of new business opportunities
10+ years of experience overseeing a Technical Infrastructure Team (network, data centers, server) in a Hospital environment. (must have)
Ability to plan, control and supervise multiple IT projects and activities simultaneously
Exceptional customer service orientation at the C-level, as well as exceptional verbal/written communication skills
Other required functions include walking in a large hospital environment, sitting for long periods of time, use of office equipment such as PC, typing on the keyboard, laptop, phone, fax and copy machine
Experience with Cerner Clinical Applications
Previous experience working in a matrix or leveraged environment
Service Provider and Vendor management experience

Business Solution Delivery Senior Manager Resume Examples & Samples

Provide Sr. Management services by leading the Design, Development, Testing and Deployment of Technology solutions to drive growth and innovation for the FS Sales and Equipment Service Business working directly with the Business Relationship Manager for the functional area
Deliver on the Technology vision and meeting the solution requirements & designs crafted by the Business Relationship Manager for the space
Drive collaboration effort with IT and Business Relationship Manager in a Matrix organizational structure to provide innovative, quality solutions which exceed business goals and expectations
Own delivering SOWs, incorporating aligned requirements with the BRM and delivering on the commitments in the PPM Charter Documents
Delivering on the Technology value realization as committed in the PepsiCo's Strategic Plans and AOP
Function as an estimation contributor in the AOP development process as well as the Out of Cycle funding process and help secure project estimates from the Operate team
Providing Development Support for Continuous Improvement items and support application Fixes that are beyond the Operate team's capability
Revisit solutions that are delivered which do not meet Business ROI commitments and adjust solution as necessary
15+ years IT experience in roles of increasing scope and responsibility including IT Solutions Delivery, IT Leadership and IT Project Management
Broad understanding of Business and IT functions in the CPG industry and processes along with strong analytical and leadership skills
Demonstrated experience in taking Business requirements, high level concepts & prototypes and develop & deliver solutions that exceed expectations
Strong experience working with software development and technology solution providers
Experience with application configuration, setup, integration and support in order to help with teams deliver high quality, long lasting solutions
A working knowledge of PepsiCo's project methodology (PPM)
Ability to manage Financials, Project Budgets & experience in resource planning and staffing, both internal and external
Knowledge and background of PepsiCo infrastructure (servers, setup, and configuration) and experience troubleshooting operational issues a plus
Expertise in PepsiCo mobile platforms and delivery of mobile solutions a plus
Excellent written, verbal communication skills with a track record of senior-level interaction, communication and presentation experience
Must be self-motivated, with a track record of successfully managing competing & conflicting priorities
Highly disciplined and structured leader capable of delivering multiple works streams simultaneously, on time with quality results
Able to autonomously make effective, business-centric decisions with limited information
Able to lead a team of full time employees, contractors and matrix employees, while consistently meeting
Ability to work collaboratively with various Business Partners as well as internal and external technical teams
Working knowledge of databases such as Sybase, Oracle, Teradata and experience working with Objective C, Java, SQL, stored procedures a plus

Delivery Senior Manager Resume Examples & Samples

10+ years of relevant experience or equivalent combination of education and work experience
6+ years managerial/leadership experience Demonstrated track record of delivering multiple high quality services to medium to large sized accounts
Experienced priority setting skills to effectively meet departmental strategic and operational objectives
Ability to lead large crossfunctional delivery teams
Extensive experience managing very large third party relationships in the successful achievement of customer satisfaction levels

Bus & Technology Delivery Senior Manager Resume Examples & Samples

3+ years of hands-on technical experience estimating and conceptualizing large scale data solutions, preferably using one or more of the following technologies (Hadoop, Cassandra, GreenPlum, Vertica, Aster)
3 years of experience in building and deploying solutions to big data problems with various technologies
3 years of experience in building and implementing an architecture roadmap for next generation enterprise data and analytics solutions
3 years of experience in working with emerging big data technology vendors (e.g. Cloudera, Hortonworks, Datastax)…
Math or Engineering Background
Full life cycle Development
Data Science and Analytics (machine learning, analytical models, MAHOUT, etc.)
Proven ability to build, manage, and foster a team-oriented environment
Can work with minimal supervision and is a self starter. Candidate should possess the ability to take a pre-qualified opportunity, undertake exploratory meetings with the sales director and the client in order to drive a solution, proposal, and to close the deal
Consultative - needs to be able to work in a consultative manner to address client requirements and work collaboratively on a target solution
Written capabilities - Ability to use Word and PowerPoint in order to articulate the proposed solution and proposal

AWS Architecture Delivery Senior Manager Resume Examples & Samples

Minimum of 2 years’ experience with Amazon Web Services Architecture and Design. Must have strong experience with AWS services: Elastic Compute Cloud (EC2), Virtual Private Cloud (VPC)
Minimum of a Bachelor’s degree
AWS Certification
Experience with DevOps / Infrastructure as Code / Continuous Improvement

Technology Service Delivery Senior Manager Resume Examples & Samples

Extensive Service Management experience in IT business context - ITIL knowledge is highly advantageous for this role
Programme/Project Management methodology experience is essential
High level financial, commercial, communication and negotiation skills
Ability to work remotely across global teams, autonomously and pro-actively
Previous experience with SAP services, Success Factors, shared hosting solutions, Cloud, Automation & AI would help the candidate

Agile Technology Delivery Senior Manager Resume Examples & Samples

5 years of Agile experience
4 years of IT/software process improvement experience
2 years of leadership experience within an agile software development team

SAP FI Delivery Senior Manager Resume Examples & Samples

Minimum of 10+ years of experience in SAP Finance - functional experience through 10 or more implementation/deployment which includes
Previous Excellent client-facing skills in partnering to scope and drive successful S4 Finance delivery
Agile - experience and certification preferred MS Office (Excel, Powerpoint, Word) Large-scale SAP solution sales experience

Success Factors Delivery Senior Manager Resume Examples & Samples

At least 3 years' of experience in contributing to go to market initiatives
At least 3 years' of experience creating HR business cases and roadmaps
At least 5 years' experience in global full life cycle implementations experience (Blueprint, Design, Configuration, Testing, Deployment)
At least 5 years' experience in consulting or client facing roles
At least 5 years' of experience with SuccessFactors modules
SuccessFactors certifications
Large-scale SuccessFactors solution sales experience
MS Office (Excel, Powerpoint, Word)

Business Solutions Delivery Senior Manager Resume Examples & Samples

Partners with Senior Business sponsors to formulate Business Case goals, identify high level Business solutions and align on initiatives that enable Business objectives
Lead and coach a team of Business Analysts (BA) in the collection and definition of business requirements, helping to identify and define critical business processes, guide the solution and high level wireframe design
Function as a major contributor in the IT Annual Operating Plan development process as well as the Out of Cycle funding process and help secure project estimates from Development / Delivery team and the Operate team
Define, capture and measure both pre and post-deployment ROI for all initiatives
Shape business technology value realization, leveraging PepsiCo's strategic plans and AOP
Oversees prioritization and delivery of solutions for area(s) of ownership to ensure value realization
Supports development of Strategic Roadmap (i.e., defines the case for change, gains investment approval, identifies pursuit opportunities)
Defines the strategy for integrating systems by providing a technology perspective that ensures alignment of IT approach
Participate in solution strategy planning and application analytics, providing "out of the box" thinking to identify new opportunities to innovate and create lasting capability
Act as a liaison between third party solution providers and Business Teams, working closely with both to advance new features, innovative technology to deliver enhanced functionality and capability to PES
Collaborate with IT and Business leaders in a matrix organizational structure to provide innovative, quality solutions which exceed business goals and expectations
Seek new or existing technology solutions in order to Prototype and formulate refined, creative solutions
Create SOWs, incorporating aligned requirements, PPM Charter Documents and leading respective meetings to ensure understanding and alignment
Broad understanding of Business and IT functions in the CPG industry and processes along with strong analytical and troubleshooting skills
Excellent written and verbal communication skills with a track record of senior-level interaction, communication and presentation experience
Must be highly self-motivated individual, with a track record of driving competing & conflicting priorities
Able to work autonomously with minimal supervision while consistently meeting objectives
Demonstrated experience gathering, analyzing, distilling and summarizing Business requirements
Ability to Lead, Coach and Develop a team of high caliber IT professionals setting objectives and managing day to day to deliver results
Experience with application configuration, setup, integration and support in order to help with estimation and ROI analysis
Knowledge and background of PepsiCo infrastructure (servers, setup, and configuration) and experience troubleshooting operational issues, on mobile platforms is a plus
Working knowledge of databases such as Sybase, Oracle and Teradata. Experience working with Objective C, Java, SQL, stored procedures is a plus
Must be willing and able to travel up to 15% of time

Services Delivery Senior Manager Resume Examples & Samples

Responsible for Asset, Contract, License, Inventory Management
Would be extending support and participation on Invoicing, Settlement plans
Will work on engagements that include Revenue, Cost, and Material benefits
Customer interaction and will be the main POC for Asset Management
Will lead the team on Hardware Management, Software Asset Management and reconciliation of assets and closure of Claims or Customer Escalations in this space
Will work on new initiatives
Leading and Participation in the Audit with respective to Inventory, asset and billing would be one of the key aspect of this role
Bachelors degree or equivalent years of experience (preferably Technical or Science Degree)
10+ Years of Experience in Finance and Costing
Experience working in a Services delivery environment, understanding of IT Delivery
Experience interacting with customers/clients in
Experience in management, logistics, finance, innovations and administration

Business & Technology Delivery Senior Manager Resume Examples & Samples

Bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry
Of the required experience, 3 years of experience must be in each of the following: Utilizing Oracle SOA Suite 12c and integration frameworks to architect, design, and for implementation; Architecture and Hands-on experience in Oracle SOA suite 11g/12c including Oracle Service Bus, Business Process Execution language, Oracle Data Integrator, and Business Activity Monitoring; executing ETL based projects; working on Oracle Application development Framework utilizing Java Scripting; and, utilizing continuous deployment and integration patterns using Jenkins, CruiseControl, and Hudson
Must have willingness and ability to travel domestically to meet client needs
Desire to work in an information systems environment

Service Delivery Senior Manager Resume Examples & Samples

Support the organization in delivering the Service Strategy and vision
To maintain a sound knowledge and understanding of current methodologies, technologies, services, and tools
Ensure OLA’s and SLA’s and any third party supplier agreements are in alignments with and capable of delivering services within contracted timeframes
Prepare Status reports for Customers by working with differing internal and external teams
Identify current status of Account team expectations and satisfaction levels
Extensive experience of Customer and supplier relationships, confidence and presence to deal with customers and suppliers both internal and customer facing

Information Delivery Senior Manager Customer & E-commerce Resume Examples & Samples

8+ years of proven experience leading enterprise-wide sales and/or e-commerce BI projects on various platforms
5+ years in CPG or Retail highly preferred. Must be and understanding of how sales reporting and e-commerce data are used in this industry
5+ years successfully leading a team of functional resources to deliver BI solutions. There will be multiple direct reports to this role
Top-tier communication skills. Experience working with VP-level and up. Must include time leading workshops and design sessions
Proven experience working with daily sales reporting across multiple businesses, open orders, estimates,
Proven experience working with digital data – specifically digital sales, pricing, promotion, assortment, and product content for websites, both brand websites and retailer websites
Full, proven understanding of SDLC for BI
Passion for data quality and best practices supporting data accuracy
Experience building and executing training and change management programs
Technical experience with SAP ECC, SAP BW/BEx
Data visualization vendor (Power BI, Tableau, Qlik, Domo)
SQL and Excel skills

Services Solution Delivery Senior Manager Resume Examples & Samples

Derive business value from proposed initiatives, as well as define and manage prioritization system based on value vs. effort with other business initiatives
Maintain the ability to communicate how emerging technologies can support business value
Determine the overlaps, gaps, and dependencies across multiple technology initiatives to build a cohesive strategy that enables service delivery excellence
Lead one or many complex, high-visibility projects
Collaborate and drive change at every level & function in the organization
Positively influence all levels of management to ensure that Services delivery improvement activities receive the necessary support and are resourced sufficiently to implement solutions
Create effective working relationships with fellow team members and internal partners, measured through observation, metrics and feedback
Determine internal and external customers' needs and desires by specifying the research needed to obtain information
Recommend the nature and scope of present and future offerings technology solutions by reviewing specifications and requirements; appraising new functionality ideas and/or technology changes
Assess market competition by comparing Ultimate’s service delivery capabilities to competitors' and other “best in class” industries delivering similar solutions
Obtain opportunity sizing by working with internal Services leadership to develop appropriate technology and solution strategies
Provide information for management by preparing short-term and long-term Service delivery roadmaps, reports, and analyses; answering questions and requests
Bring new solutions to market by analyzing proposed requirements and development programs; preparing return-on-investment analyses; establishing time schedules with Services, PDIS, and third party providers
Maintain team staff by recruiting, selecting, orienting, and developing employees
Effectively delegate activities while maintaining accountability for overall deliverables
Audit previous initiatives to validate operational or financial improvements
Leadership qualities and experience
Proven track record of delivering desired outcomes through process improvements that yielded measureable results through technology deployments
Working knowledge of database and application implementation technologies
Working knowledge of Windows, Word and Excel
Working knowledge of (or ability to learn) Visio or other workflow mapping tools
Knowledge of general database concepts
Interpersonal skills for interaction with various individuals/departments/outside sources
Excellent organizational and multitasking skills
Attention to detail with commitment to accuracy
Troubleshooting, research and analytical skills
Minimum of 7 years of experience in Services Delivery Business (Customer Support, Professional Services, Outsourcing, etc.)
Management experience of minimum 5 years
5 Years of experience in managing technology in a services delivery environment
Experience with Salesforce CRM and BPM technology a plus

Bus & Technology Delivery Senior Manager Resume Examples & Samples

Closely follows the strategic direction set by Senior Management when establishing near term goals and engaged in Business Development
Interacts with Senior Management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach
Driving client capability assessments and providing industry subject matter expertise Defining capability transformation strategy and roadmaps

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