Delivery Operations Manager Resume Samples

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M Thiel

Myah

Thiel

65818 Senger Mews

Philadelphia

+1 (555) 337 2375

65818 Senger Mews

Philadelphia

Phone

p +1 (555) 337 2375

Experience Experience

San Francisco, CA

Delivery Operations Manager

San Francisco, CA

Ruecker, Osinski and Harris

San Francisco, CA

Delivery Operations Manager

Provides detail performance review input and development recommendations for team members
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Manages business development
Collaboration between all the service line components, related to solution and proactive approach for performance and capacity management
Develops & manages account service delivery plan. Contributes to strategic account plan
Develops and nurtures senior management relationships with the customer
Manages client relationships

Dallas, TX

Service Delivery Operations Manager

Dallas, TX

Becker-Mohr

Dallas, TX

Service Delivery Operations Manager

Manages and develops team competency coverage through cross-training, leadership development and succession planning
Reviews daily, weekly and monthly service levels/metrics. Provides recommendations and implementation of quality improvement methods
Drives innovation to improve collections performance and / or reduce cost to serve
Implements and maintains a rigorous process of using the metrics to assess performance and perform weekly team huddles to use the metrics reports
Liaise with Recruitment on recruiting and interviewing processes, makes recommendations for hiring decisions
Provides formal performance appraisals to direct reports. Monitors job performance of team members and provides constructive feedback directly, and/or coaches other team members on providing constructive feedback to any staff assigned to them
Maintains a rigorous process of account reviews with the team leads. Ensures that the team leads are performing effective account reviews with each collector

present

Chicago, IL

Regional Delivery Operations Manager

Chicago, IL

Dicki Inc

present

Chicago, IL

Regional Delivery Operations Manager

present

Proven track record of working cross-functionally to meet critical deadlines and resolve issues
Maximize regional P&L revenue generation by optimizing regional fleet management and vehicle supply
S & OP
Natural leadership qualities with a focus on problem-solving and operations
Oversee all aspects of vehicle revenue recognition and define regional structure for final payment collection
Drive KPIs, including: Deliveries, Yield and CSAT
Oversee all aspects of the vehicle registration process and define a regional structure for these local processes

Education Education

Bachelor’s Degree in Relevant Area

University of Southern California

Bachelor’s Degree in Relevant Area

Skills Skills

. Good knowledge on UNIX, Linux & Windows operating systems/Domino/Oracle/SQL
Ability to build & manage strong customer relationship at the senior level
Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
Ability to develop & present high impact message to senior level management
Develops & consistently applies Quality & Continuous Improvement Plans
Excellent communication skills: verbal, written & presentation
Industry sector knowledge (finance, manufacturing, etc.)
Strong influence & negotiation skill
Ability to proactively & effectively manage risk on medium to high risk projects
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support

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Wholesale BIO Information Delivery Operations Manager Resume Examples & Samples

Managing the monthly Business Advisory Team Meetings to ensure we are holding ourselves accountable to our business partners, each team is able to provide an update, and facilitating the escalation of business / operational issues
Managing our strategic planning process, goal setting, organizational metrics, and tracking our performance against our commitments
Tracking our delivery and operational commitments through to completion by providing key information to our management team
Managing monthly town hall and key team meetings and centralized voice of the teammate activities
Project managing special unplanned projects to completion and/or complex issues to resolution
Creating and documenting repeatable, best practice procedures and tools to support producing quality results as effectively and efficiently as possible
10 years of specific experience in designated LOB/Function

Delivery Operations Manager Resume Examples & Samples

People manager should be having effect backup strategy to manage the skilled employees and training's within the team
Proven collaboration skills among multiple teams to bring in solutions and add client value, Out of box thinking for integrating all components within SSO Ops for better approach and solutions
Collaboration between all the service line components, related to solution and proactive approach for performance and capacity management
Provide functional direction to employees and guide them towards making up their career
. Good knowledge on UNIX, Linux & Windows operating systems/Domino/Oracle/SQL
At least 2 years experience in Intel
At least 2 years experience in Unix
At least 2 years experience in DBA

Delivery Operations Manager Resume Examples & Samples

Should have exposure on Remote infrastructure support and client management experience
Messaging (MS Exchange, Domino, Lync, Sharepoint, Blackberry, Sametime etc)
Database Management (Oracle, MS SQL, Sybase, My SQL, DB2)
Platform (Windows, VMware, ADS, Citrix, Solaris, Linux, AIX, OVM)
Backup and Storage (Netapps, TSM, EMC SAN, IBM SAN)
Middleware ( WAS, IIS, MQ, Weblogic, Data Connect)

Service Delivery Operations Manager Resume Examples & Samples

Experience working in cross-cultural global teams
Project-related experience desirable
Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)
Excellent English written & verbal communication skills
Knowledge in foreign language is an advantage (e.g. Japanese, Mandarin, etc.)
Effective time management, documentation and organizational skills
Good problem-solving skills; is able to grasp complex issues and provide solutions
Strong interpersonal skills; strong stakeholder management skills
Able to rapidly learn technical and business techniques and knowledge

Program Delivery & Operations Manager Resume Examples & Samples

Program Management and Coordination across RCCM
Provides program structure and control for larger GM initiatives and complex programs (i.e. OCRR, Contingent Liabilities, CCAR, Stress tests, FATCA, Suitability, etc.)
Works with underlying projects and aligns with stream and business leads
Leverages a Project Management office (PMO) for additional scalability
Experience working in an investment bank/ other high-pressure environment as Global PMO/ COO/ CoS for an IT department
Product knowledge in collateral and repo processing front to back preferred
Vision and ability to drive the execution of a multi-year strategy informed by changing market conditions
Prior experience in cost control environment including application/ hardware rationalization, optimization of resources (technical & human) a plus
Prior experience in business process engineering a big plus
Excellent Verbal, written, and visual communication skills
Business & problem solving acumen: ability to understand complex business issues and how they impact the organization
High proficiency in Microsoft Office Skills
Highly organized, excellent time management and prioritization skills
Confidence working with senior managers
Ability to

Delivery Operations Manager Resume Examples & Samples

Understands customer at local, country, region & Worldwide (WW) level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Hires & leads cross functional team including 3 rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of compliance to Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination
More than $5m/year revenue
More than $30m Total Contract Value (TCV) (total contract value)
Leads a medium to large AST/delivery team with multiple towers/business represented
May act as people manager
7 + years relevant business experience
Ability to proactively & effectively manage risk on medium to high risk projects
Develops & consistently applies Quality & Continuous Improvement Plans

Delivery Operations Manager Resume Examples & Samples

Manages customer project delivery
Revenue as detailed in Impact section
Very large/ complex/ single or multiple region
High risk
High complexity legal and commercial issues
Manages project financials including P&L
Meets or exceeds Solution Opportunity Approval andf Review (SOAR) approved budgets
Provides reliable financial forecasts to HP Services (HPS) management
Manages business development
Identifies and develops new opportunities with client
Supports early qualification and opportunity assessment for large and complex opportunities
Acts as opportunity manager for high risk deals
Manages client relationships
Manages upper level client delivery relationships
Frequently represents the organization to external customers/clients
Manages project team
Manages internal as well as external resources with a team size less than 40 people
Mentors and encourages skill development of project team members
Provides detail performance review input and development recommendations for team members

China Delivery Operations Manager Resume Examples & Samples

Oversee the delivery operation process, including but not limited to: inventory and custom order to delivery process, delivery forecasting process, logistics optimization, staffing and revenue recognition
Must be able to work cross-functionally with Sales, Sales Operations, Supply Chain, Logistics, Service to achieve quarterly delivery target
Require to build up the Daily, Weekly, Monthly and Quarterly KPI performance management system to drive and measure the operational efficiency and customer satisfaction
Become the subject matter expert on delivery, registration, financing and insurance requirements and related processes within the market, then be able to optimize them
Supervise planning and implementation of operations improvement, process design and projects in market with both a focus on the present and future models
Work with global leadership to define the delivery strategy to scale Tesla’s fulfillment to support

Service Delivery Operations Manager Resume Examples & Samples

Validates appropriate contributors have participated in the creation/review of each team deliverable according to standard methods and/or processes
Develops and delivers quality and timely performance feedback, collecting input from all appropriate sources
Bachelor's Degree or 8 years of Supply Chain / Procurement experience
Minimum 5 years of operational experience in Delivery Operations
Minimum 5 years of supervisor experience
Must be US Citizen
Procurement/Supply Chain knowledge
Experience working with Lean, Six Sigma or other operations management principles
Strong Analytical/Excel Skills
Strong interpersonal, oral and written communication skills dealing with internal and external contacts

Regional Delivery Operations Manager Resume Examples & Samples

Manage regional delivery operations including delivery pipeline, logistics, and vehicle preparation to ensure positive customer experience while maximizing vehicle cycle times
Support District General Manager and Store Manager by researching and providing guidance on undefined delivery scenarios, overcoming delivery objections and ensuring deliveries are progressing properly for rapid vehicle turnover
Drive KPIs, including: Deliveries, Yield and CSAT
S & OP

Service Delivery Operations Manager Resume Examples & Samples

A minimum of 5 years' Leadership experience within a compliance function of an international financial services or consultancy firm would be desirable
Experience of managing a large BPO financial services project (100+ FTEs) in an Outsourcing arrangement
Experience of delivering collaboratively across multiple delivery locations
People leadership experience at a senior level
Proven commercial capability – experience of preparing and managing large operational budgets where identification of cost saving efficiencies is critical
Key to the role is to manage through others, fostering an environment of cooperation and respect. The candidate must have gravitas and authority whilst being able to create rapport and trust at all levels
Managing commercial scope through rigid Change Management procedures
Candidates must be passionate about customer service and the importance of people in delivering a great customer experience
Strong leadership/influencing and communication skills, with the ability to lead, empower, motivate and delegate as appropriate
Proven track record of successful performance and change management and the ability to identify opportunities for continuous improvement within the current operating environment
Results driven with high levels of energy, flexibility and enthusiasm

Digital Delivery & Operations Manager Resume Examples & Samples

Proven record leading/supervising individuals and teams
Strong organization and prioritization skills
Strong ability to collaborate with a virtual team, yet work independently to perform all tasks and lead in areas of responsibility
Strong management skills, to manage support staff, staff trainers and producers and lead a team of contractors
Extensive experience in delivering training or production online using multiple platforms (Adobe Connect and WebEx are a must)
Strong proficiency with Microsoft Word, PowerPoint, and Excel

Service Delivery Operations Manager Resume Examples & Samples

Define, develop and communicate the Service Delivery operations processes and procedures
Provide input into the development of a tactical strategy and develop and implement a supporting operational strategy
Project future revenues and expenses, establish financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue
Manage stakeholder relationships and monitor client experience and contractual compliance for all relevant contracts
Provide sound consulting services and recommendations based on customer and client needs, current information and trends and act as the point of escalation for client satisfaction issues
Ensure operational efficiency through the development and implementation of sound operational, process, quality, standard and service optimisation processes
Develop processes and approaches that enable a continuous improvement program
Tertiary qualification preferable
Advanced Diploma: Management
ITIL foundations certification
8 – 10 years' experience in service delivery within a large scale (preferably multi-national) technology services environment across a range of services including Enterprise Services
Extensive experience in managed services and service delivery environment including technical and service management exposure
Track record of effective workshop facilitation and interviewing skills

Delivery Operations Manager for S Resume Examples & Samples

An excellent university degree (bachelor, diploma, master, PhD) in computer science or related fields like software engineering, physics or mathematics. Similar qualifications are welcome as well
Experiene with GIT, Gerrit
Experience with SAP’s Java Correction Workbench
Experience with shipment processes at SAP
Programming skills in Java, HTML5, JavaScript
Excellent communication & presentation (soft) skills
Flexible team player with good interpersonal skills
Very organized with high attention to details
Customer orientation and focus on quality, as well as skills to interact/collaborate with stakeholders and decision makers
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
Very good German and English, both spoken and written
Experience with OLAP and analytics or the Business Intelligence domain would be a plus

Project Delivery Operations Manager Resume Examples & Samples

Project Management experience (medical software or hardware implementation is considered an asset and is preferred)
Understanding of radiotherapy and neuroscience systems and supporting SW systems
Previous experience of revenue management and forecasting
Proven people management experience (required)
Excellent time management, organization, analytical and problem solving skills
Self motivated and flexible
Fluent in MS Office applications
Fluent English (written and spoken)
Ability to travel up to 50%

Regional Delivery Operations Manager Southern Europe Resume Examples & Samples

Accountable for working cross functionally with sales, service, and logistics teams to drive process improvements that achieve higher operational efficiency
Oversee all aspects of vehicle revenue recognition and define regional structure for final payment collection
Oversee all aspects of the vehicle registration process and define a regional structure for these local processes
Forecast deliveries, provide guidance on delivery cycle time and delivery pace, report on both customer and vehicle readiness, and ensure accurate information is available to management
Measure implementation and follow-up of delivery operational tasks and projects. Including managing monthly KPIs, which include but are not limited to scheduling activity and accuracy, vehicle shipment schedules, inventory turnover and yield, Customer Satisfaction and transactional accuracy and final document preparation and accuracy

Service Delivery Operations Manager Resume Examples & Samples

Negotiates solutions and resolves Account Receivables issues and/or disputes with Accenture and Client
Develops and utilizes a balanced site scorecard metrics to provide regular performance reports needed by client and Accenture leadership for Account Receivables process.(Collections, Credit, Cash Applications & AR Helpdesk)
Manages all quality scores and maintains agreed service levels/SLA’s and KPI’s for Account Receivables process
Reviews daily, weekly and monthly service levels/metrics. Provides recommendations and implementation of quality improvement methods
Maintains accurate and timely transaction volumes for Account Receivables process
Front line contact for Client operations for questions or issues surrounding service levels specific to Account Receivables process
Responsible for the preparation of management reports in line with Client and Accenture’s requirements
Interacts and participates in client work groups, and where appropriate systems development projects, and other similar activities
The secondary point of contact between Accenture and the client management on service delivery requirements, issues, and customer satisfaction relating to Account Receivables process
Participates in service delivery meetings providing status on Account Receivables' team performance, potential issues, and the like as well as providing input on continuous improvement and issue resolution
Support and lead Account Receivables initiatives by working closely with the project DL and client operational staff
Develops the monthly collections outlook. Uses this on a monthly basis to advise the global Account Receivables management on setting collections targets. Maintains the outlook through the month to maintain a view of Account Receivables performance and develop responses to under / over performance
Maintains a rigorous process of account reviews with the team leads. Ensures that the team leads are performing effective account reviews with each collector
Maintains a rigorous framework of Account Receivables performance metrics for the unit, by team and drilled down to each operator
Implements and maintains a rigorous process of using the metrics to assess performance and perform weekly team huddles to use the metrics reports
Ensures that period, quarter and annual close requirements from own teams (Accounts Receivable) are met in a timely and accurate manner. This includes Account Receivables team expenses, labor and facility costs
Monitors monthly budget reports within Account Receivables Team. Management of headcount including overtime and all other Account Receivables team related costs whilst supporting management strategies aimed at achieving financial viability
Maintains a thorough awareness and understanding of the Project’s business activities, Accounts Receivable processes, and financial systems
Introduce staff learning and development opportunities designed to enhance staff job enrichment, performance and retention within the staff members of Account Receivables team
Implement a robust, transparent staff performance review framework designed to identify and reward high performing staff members within Account Receivables team
Provides formal performance appraisals to direct reports. Monitors job performance of team members and provides constructive feedback directly, and/or coaches other team members on providing constructive feedback to any staff assigned to them
Monitors efficiency of Account Receivables team with a focus on improvement. This is done by actively working with the staff to assess training requirements and develop plans to ensure that staff needs are addressed
Identifies additional non-client specific training for staff to enhance skills sets in all levels
Supervise, motivate, coach and mentors team members particularly supervisors on development of skills and execution of processes required to deliver and resolve all issues
Liaise with Recruitment on recruiting and interviewing processes, makes recommendations for hiring decisions
Monitors and manages Account Receivables team attrition
Remains to be current on risk management/insurance trends, client initiatives and other necessary topics needed as a leader
Accountable for Operational Excellence initiatives and metric tracking
Drives innovation to improve collections performance and / or reduce cost to serve
Participates in the OTC process community as a SME sharing and receiving best practice
Accounts Receivable Team Management & Reporting
Primary client contact for daily operations, issues management and escalation, and SLA performance reporting for Accounts Receivable process
Professional development of staff
Minimum of 5 years’ experience in Finance, Accounts Receivable processes
Minimum of 5 years’ of experience in a Manager, Supervisory, or Team Lead role
Minimum of 4 years’ of experience in a customer-facing operations environment
Demonstrate experience in technical work environments with tech savvy teams
Experience with escalation management and managing projects to established SLA’s
Reporting and analytics experience

Service Delivery Operations Manager Resume Examples & Samples

Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service process and/or project requirements and deliverables
Identify and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements
5 years of work experience in an Operations Delivery environment
5 years of Team Management experience
Prior experience working with Lean, Six Sigma or other operations management principles
Strong organizational, multi-tasking, and time management skill
Excellent business acumen and industry acumen
Proven global expertise and perspective
Executive level presence and influence

Delivery Operations Manager Resume Examples & Samples

Sales: Partner with sales teams as required to resolve existing issues and develop new business opportunities; provide support in setting up transportation/delivery requirements of all new customers as required
Courier selection: Work with Carrier Management as required to provide operational assessment of potential courier partners
Customer logistics: In conjunction with courier operational leadership teams, identify customer information required for effective service, includes but is not limited to end point delivery information, time window requirements and other changes in customer delivery expectations
Finance: Contribute to annual budget development as required; monitor variance between performance and budgeted costs; ensure timely communication of issues impacting cost and work with Staples Audit Team to identify and resolve billing/invoice issues
Transportation Operational Support: Work with Trans Ops Support to establish capacity management controls, routing needs and Lowest Cost Algorithm settings as required to optimize courier performance and ensure consistent service levels within the market while maintaining the required balance between service and overall cost to Staples
Fulfillment Center: Liaison with FC leadership and functional owners to ensure support of courier operational needs (line hauls, sorts, etc.) while maintaining the lowest possible Staples operations cost
Global Loss Prevention: Partner with GLP as required to identify root cause of Cargo Loss and implement continuous improvement to processes as needed; facilitate action plans indicated by GLP audits as needed
Other cross functional partnerships as assigned

Hosting Delivery Operations Manager Resume Examples & Samples

Managing a team of datacenter operations personnel that will be first responders to all tickets and requests
Identify operational deficiencies and staffing and training plans to remediate those deficiencies
Work closely with the Network Operations Center and Hosting Engineers to establish processes to follow when triaging, escalating, and reporting on operational issues
Report on operational workload, and use data to make recommendation on how to reduce our operational burden
Manage technical individuals that support complex environments that consist of various operating systems, enterprise storage arrays, virtualized resources, and multiple networks for the associate facing infrastructure stack
Leveraging the knowledge in planning for process and performance improvement; providing technical consultation to various groups within IT
Staying updated with new technologies and best practices; participating in enterprise-wide technology change programs having an effect on datacenter infrastructure environment
Self-driven professional, very detail oriented
Must be able to work in a fast-paced, dynamic environment
Exceptional analytical, conceptual, and problem-solving abilities
Exceptional understanding of the organizations goals and objectives
Excellent technical support documentation skills
Strong interpersonal and consultative skills
Ability to conduct research into emerging technologies and trends, standards, and products as required
Excellent ticket management and documentation skills required
4-6 years managing technical teams for a medium to large organization
2-3 years managing personnel working different shifts preferred
Experience managing globally distributed team preferred
Willingness to travel and work nonstandard hours when necessary
Foundational understanding of datacenter technologies and security initiatives
Experience working in a PCI-compliant and/or PHI environment strongly preferred
Experience with Sarbanes-Oxley audits
Advanced knowledge of Active Directory and Group Policy, Public Key Infrastructure (PKI) / Certificate services,
Advanced experience with Core System Services such as WINS, DNS, DHCP
Understanding of SFTP and Public Key Infrastructure (PKI) / Certificate services
Knowledge of Webserver technologies (IIS, Apache) and Java Application Server technologies (Weblogic, Tomcat, jboss)
Knowledge of SQL Clustering\Failover\SCCM\SCOM

A/A Services Delivery & Operations Manager Resume Examples & Samples

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value

Service Delivery Operations Manager Resume Examples & Samples

Minimum 6 years of delivery people management experience
Minimum 5 years of experience managing client relationship, driving operations and running process improvement projects
Build, Manage Scale large operations
Proficient in MS Office Suite, Google Docs, and the Internet
Design and implement frameworks for controlled operations
Ability to work in a fast paced deadline driven environment

Service Delivery Operations Manager Resume Examples & Samples

Act as the Single Point of Contact that is focused on resolving conflicts and Production issues identified by the Business
Deliver communications and updates to the Business that are non-technical yet transparent and informative
Communicate to the Head of Infrastructure Operations and Application Support on a 24x7 basis during significant Production issues
Drive the timeliness of resolutions on all requests while creating an environment of partnering between IT and the Business
Hold peers accountable to provide solutions, next steps and communications to keep the Business and CTO leadership updated
Collaborate with various internal and external organizations to develop, manage and deliver requests
Oversee project conflicts conducted by Farmers, Zurich and other Affiliate companies that impact the Infrastructure and Application environments
Function as a strong and heavily experienced technology resource for use in managing, advising, and/or participating as a representative on projects
Support the deployment of enterprise upgrades for the Infrastructure and Application teams that impacts Farmers, Zurich and other Affiliate companies
Drive Collaborative projects with teams composed of various technologists from ideation through implementation
Leverage past experiences to create “best practices” and “innovative standards”
Develop strategy to improve customer experience, decrease costs and shorten implementation times that are associated with Global efforts
Communicate to the senior management and the general organization on the support efforts of project related items by keeping the organization aware of Incidents that are the result of Affiliate related support items