Operations Delivery Manager Resume Samples

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C Keeling

Caesar

Keeling

121 Hilpert Meadows

San Francisco

+1 (555) 616 9439

121 Hilpert Meadows

San Francisco

Phone

p +1 (555) 616 9439

Experience Experience

Chicago, IL

Operations Delivery Manager

Chicago, IL

Bosco, Schmeler and Bergnaum

Chicago, IL

Operations Delivery Manager

Build and foster a high performance culture, mentor team members and provide your team with the tools and motivation to make things happen
The Ops Manager will also be responsible for identifying process inefficiencies and proposing solutions and for developing talent within the team
The ODM will work with the Process Leads and other team leaders to assist in building the annual budgets for the teams supporting the Business
The ODM will have a strong technical knowledge and use this to provide guidance across the teams supported and assist in the resolution of cross process issues
Provides monthly updates (SLR/R&I log/etc.)
Develop and maintain SIP/SQP
Monitor and review Service performance, reporting back to key stakeholders internal

Los Angeles, CA

Data Operations Delivery Manager

Los Angeles, CA

Hand Inc

Los Angeles, CA

Data Operations Delivery Manager

Provide advice and manage all project related data request
Define and operate process performance and workload measurement metrics
Attract, develop and retain staff to ensure a consistently high level of professionalism, technical expertise and service delivery
Oversee IST Data Management activities
Simplify data maintenance processes
Responsible for managing all reference data update requests in a wide variety of IST systems and managing the bank account/ payment approval controls
Lead a team of Data analysts, ensuring the timely and accurate completion of all requests within defined SLA

present

New York, NY

Confirms Operations Delivery Manager

New York, NY

Corwin, Hudson and Conn

present

New York, NY

Confirms Operations Delivery Manager

present

Collaborate with peers across other IST Teams in defining and implementing globally standardized processes, where possible
Ensure the review and matching of incoming confirms timely response or escalation of issues or concerns related to compliance, commercial or credit exposure
Supervise and monitor controls related to creation of confirmations for IG transactions or management of electronic confirmation matching processes and systems
Lead a team of Confirmation analysts, ensuring the timely and accurate completion of all Contracts and Confirmation activities
Actively manage change activities to ensure successful implementation in area of responsibility
Pro-actively seek opportunities to standardize, simplify and automate processes to improve performance and efficiency
Own the integration of new business activity into area of responsibility, ensuring people and processes are aligned and activity is embedded in a controlled and efficient manner

Education Education

Bachelor’s Degree in Finance

Northeastern University

Bachelor’s Degree in Finance

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Cerner Operations Delivery Manager Resume Examples & Samples

Direct involvement with customer’s executives regarding overall Cerner ops delivery
Primary customer point of contact during unplanned high severity impacts
Continuous improvement to response/SWAT team processes
Vendor and escalation management as it related to high severity incidents
Translating application and infrastructure impacts to business impact for senior executive levels
Facilitate post-mortem assessments of high severity incidents
Root Case and final PMR reviewer/approver
Cerner CAB review/approver
Application stability/availability/performance KPI manager and oversee the practices that influence the KPIs
Organize and advise leveraged teams, managers, leaders and executives in decision making
Publish weekly customer newsletters on operations, performance, stability and changes
Conduct bi-weekly operations review meetings with executive customers

Cross Tower IT Operations Delivery Manager Resume Examples & Samples

Cross Tower Operations Delivery – ability to understand and coordinate client delivery
Proven track record building client relationships
Experience managing onshore /offshore teams
Strategic Thinker
Understanding of cloud and cloud technology
Understanding of infrastructure and infrastructure as a service
Proven track record delivering to SLA’s
Bachelor degree desired
Good understanding of ITIL, ITIL certification a plus
Strong MS office skills

Service Operations Delivery Manager Resume Examples & Samples

Demonstrate a high level of judgment around, operational issues and customer relations
Management of issues that require escalation to Manager Service Desk Operations
Work in high level and complex negotiations and service improvement initiatives with customers
Possess a high level of presentation, communication and negotiation skills
Develop high level and productive working relationships with internal and external stakeholders and other Optus business units
Indirectly lead a group of Service Desk teams with primary responsibility for managing, fulfilling service requests and resolving incidents
Hold an excellent knowledge of Service Management & ITIL practices and processes

Operations Delivery Manager Resume Examples & Samples

You should have run 24/7 support teams working in rotational shifts supporting revenue impacting applications
You need to understand Service Management with more customer focus
You know how to motivate and inspire your teams to be as effective as possible
You can spot and attract amazing talent
You have a passion for DevOps, continuous integration and continuous delivery
You clearly understand the technology and not just people management
You have been a technical lead in your past experiences where you have lead any application development or support team
You know how to execute and have demonstrated the ability to incrementally delivery on your team’s vision
Manage multiple technical operations teams who are responsible to support production and pre-production environments
Should manage technical areas like ERP, CRM, Middleware, SaaS implementations, Cloud hosted applications
Provide escalated support for problems and issues. Communicate status of problems and solutions to senior stakeholders
Work with primary stakeholders to determine business needs and service levels, and to define system requirements as applicable
Provide regular updates to business stakeholders on status of systems, problems and issues, maintenance schedules, updates and upgrades
Select, develop and build local teams by recruiting resources, defining staff development areas and programs and providing ongoing feedback, training and development. Translate high level organizational goals to staff work goals. Evaluate personnel on an ongoing basis and as
Manage delivery of customer service to internal and limited external customers using company information systems. Keep current systems and processes running and develop future processes
Influence and/or create strategy by proposing appropriate changes to operational processes. Evaluate and recommend new tools and technologies to enhance end user productivity and effectiveness, as well as to improve the capabilities and usability of existing systems
Negotiate pricing, contracts and service level agreements with outside vendors
Track and analyze operational metrics such as systems effectiveness, month over month team and business process optimizations etc
Implement and follow standards and policies as defined by corporate and division senior management; escalate exceptions to direct manager or senior management staff
Build and foster a high performance culture, mentor team members and provide your team with the tools and motivation to make things happen

Pensions Operations Delivery Manager Resume Examples & Samples

Strong leadership skills & management experience
3rd party pensions administration experience OR a robust understanding of how 3rd party pensions administration works
Direct Client Relationship building experience
Experience of working with accuracy - demonstrating attention to detail and quality management
Delivery Management experience - able to manage resources, taking care not to waste expertise or over engineer solutions, able to set goals and define roles for activities and able to develop service delivery plans and monitor activities to achieve objectives
*Knowledge of DB and/or DC pension schemes and/or PMI qualifications would be particularly advantageous***

Senior IT Operations Delivery Manager Resume Examples & Samples

Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget
Execute the implementation of standards to clients environments
Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management
Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions
Pro-actively manages the day-to-day delivery relationship with the clients tactical/strategic representatives
Is accountable for Transition to RUN sign off
Is accountable for 3rd party management on the SLA
Responsible for identification of operational cost and efficiency savings
Supports SDM in promoting new service propositions to improve or extend the services to client
Possesses a thorough understanding of the delivery strategy of Capgemini as well as the client business processes
Ensures that all teams providing services in scope of the area managed by the ODM are given achievable targets for the delivery of their service and in conjunction with their line managers monitor their performance against those targets
10 to 12 years of outsourcing experience, bachelor’s degree
Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided
Experience in a service line operational role providing infrastructure services
Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients
Detailed understanding of work units, and how they built up to the service level agreement
Excellent presentation and customer relations skills to understand client concerns and

Operations Delivery Manager Resume Examples & Samples

P&L responsibility (overall control of invoicing, planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit)
The role requires an insatiable desire to drive service improvements for our client and to ensure the highest standards of service management are upheld across service
Accountable for timely service renewals including proactively tracking SOW expirations
Monitor and review Service performance, reporting back to key stakeholders internal
Manages customer changes requests and other new requirements. Participate in RFP’s and create SOW’s for prospects and assigned clients, coordinating any backend resources as necessary

Operations Delivery Manager Resume Examples & Samples

The ODM acts as the focal point within the GBS for a single Business area. They will be the single key contact to that Business and provide coordination across all the GBS Finance teams supporting that Business
The ODM will have a strong technical knowledge and use this to provide guidance across the teams supported and assist in the resolution of cross process issues
The ODM will be the key focal point for project initiatives impacting the Business area supported providing contact between the Business teams and the GBS and working with the other team leaders and Process Leads to agree on and deliver appropriate resourcing and supported for projects
The ODM will be responsible for maintaining relationships associated with the Business - providing primary overall contact back to the Business and being the focal point for relationships with the OSP associated with the Business supported
The ODM will be required to use the relationships with the Business in order to understand projects and issues as they relate to the GBS and communicate these effectively within the GBS and also to manage the GBS requirements with the Business to ensure smooth operations
The ODM will work with the other team leaders and Process Leads to look for and implement improvements in process, practice and organisation structure for the teams supporting the Business
The ODM will work with the Process Leads and other team leaders to assist in building the annual budgets for the teams supporting the Business
The ODM will understand the policies and procedures relating to the Business and support all teams covered in delivering within these
In conjunction with the Process Leads the ODM may review and implement changes to the processes across the teams if these improve control, efficiency or service
To comply with any other business / SPU / Country specific requirements, which may be defined by an attached task list or defined by Process Lead or GBSE Leadership Team or by Key Business Partners
Relevant Finance Degree
Team Lead Experience 3 - 5 years
Financial accounting experience or experience in various finance processes
Relevant BP business experience and knowledge
Able to manage multiple / conflicting priorities with a strong track record of delivery against tight deadlines
Language and interpersonal skills with particular focus on client responsiveness
Good level of analytical skills, numeracy and financial awareness
Customer- and service-oriented thinking
Readiness for action and ability to work under pressure,
Self confident appearance in relations to the internal and outside world
Strong communication and cooperation skills
Assertiveness

Senior Operations Delivery Manager Resume Examples & Samples

Assists in project initiation, project scope, project planning, project budgeting, project control, project quality control of projects of low to medium level of complexity and risk
Ensure regular client connects and address client concerns on time and upto client satisfaction.Attend project meetings and assist with determination of Information Technologies (IT) project requirements for compute/storage/networking/security, etc…)
Assist in identifying IT tasks, resources and aligning dates with those resources
Clearly defines and communicates responsibilities and effort of business and IS project resources to these resources and their management
Ensure all relevant IT areas are represented at the project meetings
Track the IT progress of projects and data entry into tracking tool
Track IT budgets and expenditures
Effectively and accurately communicate relevant project information to the client and project team
Ensure clients’ needs are met in a timely and cost effective manner
Ensure all required project close out documents are obtained
Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
Keep the Project Manager (PM) and others informed about project status and issues
Manages project activities in adherence to the standards at all Zebra sites
Identify business opportunities in ongoing enagement

Settlements Operations Delivery Manager Resume Examples & Samples

Provide leadership and guidance to a team(s) of analysts and specialists, managing priorities and resource requirements
Attract, develop and retain staff to ensure a consistently high level of professionalism, technical expertise and service delivery
Provide oversight of the 3rd party Settlements activities within the area of responsibility, ensuring accurate and timely completion of all activities
Provide support ensure that all 3rd party Settlements activity across the Region complies with the control framework
Understand the business performance expectations of the team and accountable for the measurements and reporting of KPIs for area of responsibility. Provide commentary and actions as appropriate. Address root cause of issues
Relevant degree in Finance/Accounting or similar
6+ years of experience in finance or accounting

Operations Delivery Manager Resume Examples & Samples

Relevant Bachelor or Master Degree
Relevant HR or HR Services experience. Able to demonstrate awareness of business needs; ability to provide quality customer service; ability to problem solve customer issues
Proven experience in coaching and leading a team with scale and complexity
Proven Experience in service orientated environments
Strong and proven relationship management skills, and decision making skills
Experience in a global multi-national environment desirable
Fluent English knowledge
Incumbent must have the following (minimum) abilities

Operations Delivery Manager Resume Examples & Samples

The initial focus for the post holder will be to support the Process Lead with developing and embedding the team in an evolving and dynamic environment
The Ops Manager will also be responsible for identifying process inefficiencies and proposing solutions and for developing talent within the team
The post holder will lead HR Services teams who support inbound and outbound customer contacts and queries relating to BP’s employees. Customer contacts will vary from phone, email, written requests and communications

Operations Delivery Manager Resume Examples & Samples

Provide guidance, support, training and mentoring for operations teams
Support Optimisation efforts across the centre
Supporting operations with accountability for managing and monitoring all Finance processes in the respective process and providing accurate and timely management information and reconciliations as required
Manage relationships with: - service providers where processes are outsourced ensuring the relevant outputs are in line with requirements - the CFO organisation that the related issues are dealt with in a timely and effective manner
Support ensuring that controls are in place and working effectively across all processes and systems
Support Delivery in line with finance service centre strategy to meet agreed Service Level Agreements, Key Performance Indicators, targets and budgets
Align and manage the development and implementation of the R&C Teams plan with the BSC’s business plan, in order to optimise the achievements of process standardisation & simplification and quality service in line with Finance Global standards and policies
Support the development of the BSC culture necessary in the R&C team to achieve the continuous development of a customer orientated & compliant finance operation, ensuring the effective implementation and exploitation of change
Provide technical analysis and feedback regarding impact of projects, upgrades and modification. As well as provide feedback and updates back to the team
Process improvement identification, solution development & implementations. Develop short term workaround solutions where appropriate. These gaps or issues may require in-depth analysis and working with other parties closely to resolve. Provide recommendations for permanent solutions when needed
Provide training, training materials, troubleshooting documentation and continual on the job training for Tier 2 specialists as well as assist Tier 1 Team Lead or SME, PMs and others
Support the Team Leads on identifying technical training opportunities to build knowledge and capability across the department
Drive best practice globally by working effectively with other Regional BSC SMEs and Process Leads as well as the OSP Process leads and SMEs
Relevant post qualification experience to deliver accountabilities of role
Experience in leading and managing cross functional teams, preferably in a shared services or OSP operation, althought not essential using best practice techniques including work efficiency management
Demonstrated process expertise in a given process tower such as P2P, OTC, R2R , Customer Services or Supply Chain Management Relevant operational and/or design solution experience gained in a business, OSP or similar environment

Operations Delivery Manager Resume Examples & Samples

Responsible for delivering run services according to SLA, achievement cost & efficiency savings
Has a thorough understanding of all Run contractual and SLA obligations
Responsible for delivery to the SLA obligations
Accountable for the day to day delivery activities, irrespective of run resource location; including third party management
Manage Major Incidents / client alerts
Manage client disputes on service quality
Develop and maintain SIP/SQP
Responsible for ensuring that the most appropriate operational controls are in place for services that are delivered to the client (reduce risk/MI)
Provides monthly updates (SLR/R&I log/etc.)
Drives the identification and achievement of cost & efficiency savings
Optimize deployed client technical architecture
Ensure correct & appropriate forecasting and charging of the services (work units) to the account
Identify SLA opportunities
Sign off the transition-to-run
25%
50 %
7+ years infrastructure Operations Delivery

Nigeria Operations Delivery Manager, SS&D Resume Examples & Samples

Integrate with the customer and GE's matrix organization (product lines, functions, regions, commercial) in order to successfully execute customer commitments on time and within budget. Build strong long-term relationships with customers in Nigeria Lead the project teams to effectively execute through the use of project routines including integrated planning. Single point of ownership for GE and customer for wing-to-wing execution. This includes ensuring all teams understand contractual commitments prior to start of execution and through project reviews & audits manage cost, delivery and quality control through execution. Create and resource delivery teams effectively to ensure the appropriate team is focused on customer portfolio execution through the order life cycle
Owner of monthly, quarterly and annual financial targets including Revenue, Contribution Margin (CM), Cash, Past Dues and Op Margin (OM) while supporting Sales for customers in Nigeria. Responsible for managing the operating rhythms (e.g. Project Margin Reviews (PMRs)) in order to review the financial performance of the contract(s) including cost review, invoicing, cash collection, claims, contract changes, and margin enhancement with matrix execution teams. Identify new revenue streams in contract while extending contract profitability, driving variation capture and articulating schedule & cost impacts to customer
Single point of ownership for customer technical, financial, quality and execution requirements. Develop execution plans along with Commercial, Engineering, Quality, Sourcing and Supply Chain functions to ensure equipment and services scopes of work delivery to the customer on-time and with superior customer experience. Lead project risk management in the identification and mitigation of commercial, technical, and execution risk
Partner with the customer, sales/commercial and region in order to help develop and execute strategies for growing the Services & Offshore offerings, sales, and profitability. Interface regularly with the Product Line leaders to review progress of customer growth initiatives and participate in the development of new product & service offerings. Partner with the Regional Leader and the matrix organization to drive operational excellence with processes and tools with a focus on continuous improvement
Provide coaching, encouragement, motivation and development to project team to ensure development of strong talent pool and robust succession planning for customers in Nigeria. Responsible for training and education of all Project Managers in the principles of project management
Promote and own a working environment to achieve excellence in EHS, Compliance, Quality, Customer Service & Productivity
EHS
Non-productive time
On-time delivery
Revenue and as-sold CM
Net promoter score
Orders including change orders and extra work
A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
Must have valid authorization to work full-time without any restriction in Nigeria
Bachelors degree from an accredited university or college (preference of Engineering or other technical degree) or equivalent experience
10+ years of Oil & Gas or relevant industry experience is preferred
5+ years of experience in project/contract management or operations role with 3+ years in a management role
Knowledge of Project Management techniques (PMP certification preferred) as applicable to equipment manufacture, field services and service equipment (e.g. tools) management
Strong technical knowledge of Sub sea production equipment and services
Ability to manage & lead effectively in a dynamic, matrix and fast paced environment
Ability to develop, layout, and execute on detailed project execution plans and programs
Ability to problem solve while staying objective and analytical
Ability to travel within region as determined by customer and regional needs
Proven performance track record
Proficiency and ability to work with IT systems including but not limited to Oracle, Primavera, AS400, SAP, and Microsoft Office suite
Business acumen and commercial savvy including strong knowledge of contractual terms and conditions to facilitate potential negotiations with customers
Oral and written communication skills
Strong interpersonal and leadership skills with the ability to influence in a cross-functional, global and matrix environment
Strong sense of urgency in dealing with issues, tasks and driving them to closure
Strong focus on customer service and relationship building including experience handling customer issues/escalations
Understanding of Nigeria regional characteristic
Demonstrated ability to manage multiple projects simultaneously
Demonstrated ability to get deep into operations and demonstrating accountability to resolve issues through a positive and team oriented environment

Confirms Operations Delivery Manager Resume Examples & Samples

Responsible for controlling all relevant paperwork relating to IST trades for International Gas (IG), Metals and CSO contracts. This includes issuing outward and reviewing inward confirmations, ensuring compliance by traders with all control requirements and IST’s strict regulatory requirements
Lead a team of Confirmation analysts, ensuring the timely and accurate completion of all Contracts and Confirmation activities
Serve as a key contact for the commercial teams and play an integral role in the development of capability and delivery of business strategy for the team
Supervise and monitor controls related to creation of confirmations for IG transactions or management of electronic confirmation matching processes and systems
Ensure the review and matching of incoming confirms timely response or escalation of issues or concerns related to compliance, commercial or credit exposure
Prompt resolution of any deal entry discrepancies with escalation to the relevant IST RBL and CFO as appropriate
Pro-actively seek opportunities to standardize, simplify and automate processes to improve performance and efficiency
Accountable for identifying key stakeholders, building and managing the relationships and customer focus
Ensure all processes are clearly documented and maintained. Ensure team members fully understand and follow documented processes
Actively participate in and support projects as appropriate
6+ years of experience in contract management
Ability to coach, challenge and build high performing teams,
Ability to articulate the vision of IST Finance & Risk and the Regional Business Strategy and mobilize the team to deliver the vision, ability to foster effective teamwork and collaboration
Ability to see the bigger picture beyond immediate area of responsibility, the broader team and Region
Control and compliance focused mindset to ensure regulatory, commercial and legal risks are understood and managed
Proven experience in identifying continuous improvement opportunities
Understanding of business drivers and how Contracts and Confirmation supports delivery of the business strategy
Strong stakeholder management/customer service capabilities
Experience in handling complex contracts or other documentation
Legal or Paralegal expertise/qualifications
An understanding of oil or gas physical lifecycle

Operations Delivery Manager Resume Examples & Samples

End user operating systems
Image management / patching
Application packaging
Service desk services
Network management
Active directory
Cybersecurity / PC virus protection
End user device procure to disposal processes
Onboarding/offboarding processes (commission/decommission)
Depot/inventory management
Refresh
Audio visual support
Video conferencing support
Depot support
Break/fix
IMAC processes
Shift left
LI-CV1

Data Operations Delivery Manager Resume Examples & Samples

Responsible for managing all reference data update requests in a wide variety of IST systems and managing the bank account/ payment approval controls
Provide advice and manage all project related data request
Define and operate process performance and workload measurement metrics
Simplify data maintenance processes
Lead a team of Data analysts, ensuring the timely and accurate completion of all requests within defined SLA
Oversee IST Data Management activities
Provide leadership and guidance to a team(s) of Analysts, managing priorities and resource requirements
Own the integration of new business activity into area of responsibility, ensuring people and processes are aligned and activity is embedded in a controlled and efficient manner
Supporting IST Audit and data retention requirements
Collaborate with peers across other IST Teams in defining and implementing globally standardized processes, where possible
University/college degree in Business Administration or other relevant field
6+ years experience is master data management or similar business area
2+ years experience in managing teams
Strong people and stakeholder management skills

Operations Delivery Manager Resume Examples & Samples

Ensure adherence and compliance with the Code of Conduct, BP Policies and ISO standards across the organisation
Lead and review operational performance for the team regularly against the defined objectives and plan corrective actions
Lead and review operations to ensure the team’s accurate and timely delivery of Order to Cash services in accordance with service level agreements and relevant processes and policies including (where applicable)
Lead and/or support external/internal audits, identify and control risk and drive incident investigations
Run and analyse relevant reports, review the operational performance of the team on a regular basis to ensure performance as per agreed service levels, key management metrics and goals and plan corrective action accordingly
Proactively identify areas of process and quality improvement, develop plans and implement initiatives. Track progress and report as required. Support team in communicating changes to relevant stakeholders
Set goals and clarify expectations, provide regular feedback and conduct appraisals
Coach Team Leaders to address process gaps, identify inefficiencies and help to embed a continuous improvement culture in the organisation
Identify training opportunities focused on building long term capability in the teams
Validate FTE sizing, plan and assign work to team leaders. Monitor team performance, highlight and respond to specific gaps by allocating resources appropriately
Educated to Degree standard or equivalent experience
5+ years post degree experience with minimum 3 years experience in an Order to Cash environment in a leadership role, GBS/BSC experience is an advantage
Previous experience with the Lubricants SPU and relevant process understanding is an advantage
Strong written/oral communication skills and ability to build effective working relationships across a matrix organisation
Strong people management skills that facilitate others to play to their strengths
Strong performance management skills with experience of managing both quantitative and qualitative targets and a track record of achieving goals
Good time management and organisational skills, able to prioritise and handle urgent issues and escalations

Cash Operations Delivery Manager Resume Examples & Samples

Lead a team(s) of Cash accountants and lead accountants, ensuring the timely and accurate completion of all Cash activities. Serve as a key contact for the commercial teams and play an integral role in the development of capability and delivery of business strategy for the team
Provide leadership and guidance to a team(s) of accountants, managing priorities and resource requirements
Provide oversight of the Cash activities within the area of responsibility, ensuring accurate and timely completion of all activities
Accountable for ensuring that the operational activity within the area of responsibility is conducted within a strong control framework, highlighting any gaps or issues and develop, document and implement mitigations as appropriate
Provide support ensure that all Cash activity across the Region complies with the control framework
Actively manage change activities to ensure successful implementation in area of responsibility
Collaborate with peers across the Global IST Settlements organization in defining and implementing globally standardized processes, where possible
Support Group cash and working capital management objectives
College/university degree in Finance/Accounting
6+ years of experience in finance/accounting, preferably in treasury/cash management
2+ years of experience in managing teams
Able to implement change, knowledge of change models and what is required for change to be successful
Understanding of business drivers and how Cash supports delivery of the business strategy
Proven ability to communicate and influence across all levels in the organization