IT Delivery Manager Resume Samples

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P Kshlerin

Paula

Kshlerin

772 Dell Mill

New York

+1 (555) 592 1982

772 Dell Mill

New York

Phone

p +1 (555) 592 1982

Experience Experience

San Francisco, CA

IT Delivery Manager

San Francisco, CA

Kuhlman-Kautzer

San Francisco, CA

IT Delivery Manager

Providing strategic business intelligence and operational reporting solutions
Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus
Overseeing delivery teams based in Krakow
Very good written and spoken English
A proven track record of delivering software projects to demanding product owners (ideally gained in an agile environment)
Lake Application Support and Production Transition Oversight
Conduct Monthly Operational Excellence Review with key Stakeholders (Production Services, TRaC, Audit, Risk and others as necessary)

Philadelphia, PA

MDM IT Delivery Manager

Philadelphia, PA

Schroeder Inc

Philadelphia, PA

MDM IT Delivery Manager

Deliver effective, agile data designs
Develop, maintain and refine data standards for WMTS
Determine non-functional characteristics of data: timeliness, access-to data/batch/online/existing service
Define data quality standards
Obtain buy-in and adoption, through socializing key concepts, objectives, benefits and plans of the program
Liaise with other areas of the enterprise to identify possible areas of synergy and leverage to accelerate the development of WMTS’s data architecture and facilitate stronger integration with other parts of the bank
Research and innovate: continually recommend improvements to development techniques and approaches, data-related technologies and standards and governance resources and processes

present

Boston, MA

Senior IT Delivery Manager

Boston, MA

Wilderman, Schowalter and Lindgren

present

Boston, MA

Senior IT Delivery Manager

present

Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
Drive the creation of application and technical design documents which leverage Salesforce.com best practices
Contributes to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education
Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains
Lead, advise, and mentor diverse teams in technical and functional delivery aspects at the enterprise and Wholesale Bank segment, using influence and adaptive communication strategies
Partners with Force.com Production Services to ensure successful resolution of production issues

Education Education

Bachelor’s Degree in Computer Science

Harvard University

Bachelor’s Degree in Computer Science

Skills Skills

Being accountable for service reporting to Business Partners and IT engagement manager, based on KPIs defined in the SLA (service level agreements), managing accordingly support teams and vendors
Administering change control procedure and processes. This includes the management of the change control board and oversight of the approved change requests Delivering overall roll-out schedule of new services (release management)
Strong interpersonal communication and relational skills, ability to interact effectively at executive level
Implementing appropriate framework and processes (e.g. ITSM, , IPMPF, or another professional framework), using tools and follows Standard Operating Procedures (SOPs) end-to-end
Ability to set and reset priorities based on knowledge of business partners technology roadmaps and key strategies
Demonstrated ability to quickly learn and understand business processes
Experience in the capacity of Project Manageror or Delivery Manager 5+ years with proven track of successful accomplishments of project assignements in quality-led and inventional environments (Experience with SCRUM or different agile development methodology is strong advantage)
Strong and proven ability to manage and deal with different cultures and nationalities
Demonstrated ability to manage large scale process change efforts
10 years of experience in financial services domain with Capital and Derivative market knowledge

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IT Delivery Manager Resume Examples & Samples

Providing strategic business intelligence and operational reporting solutions
Working closely with colleagues from London and other UBS locations, as well as business stakeholders to understand business requirements and overall programme context to ensure that deliveries align to programme objectives and timescales
Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus
Overseeing delivery teams based in Krakow

FID IT Delivery Manager Resume Examples & Samples

Loans Infrastructure Build-out
Structured Credit Growth
Local Markets & FX Product Diversification
FID Front To Back Remediation
Supporting/ leading project management of strategic initiatives as necessary
Performing financial analysis to assist in decision making at the senior management level
Analysing competing solutions and making decisions on way forward where necessary
Liaising with other parts of Fixed Income as well as Investment Bank on strategic initiatives
Effectively presenting information needed to facilitate decision making
Working with technical teams, business users and support teams to determine technical solutions
Other duties and responsibilities, as assigned

IT Delivery Manager Resume Examples & Samples

Lake Application Support and Production Transition Oversight
As a part of initial Lake Operations assessment, determine target SLAs for critical operational processes and assess ability to meet target SLAs given current end-to-end vendor support model in place across all third parties (BIAS, Infy, IBM, Oracle, Cloudera, etc). Resolve end-to-end vendor support model and contract issues as appropriate
Conduct Monthly Operational Excellence Review with key Stakeholders (Production Services, TRaC, Audit, Risk and others as necessary)
Serves in an internal Lake quality and release oversight role ensuring various quality controls and data governance controls have been achieved prior to transition of code and other configuration items into production. Monitor the nonfunctional and functional requirements to ensure acceptance by internal business partners and support
Accountable to EDO management and EDO business partners to monitor and report on Lake SLAs
Partner with PSO and other stakeholders to understand technical and business impacts at risk through any SLA issue
Advocate for the internal business partners to ensure that resolution of production issues are achieved and root cause is understood and applied to the environments to meet the business needs
Accountable to manage incident impact communications with impacted stakeholders and oversight of issues through to resolution to meet the business requirements
Lake Infrastructure Build
Accountable to define requirements for Lake infrastructure, supporting design activities executed by Production Services
Accountable for planning and managing the infrastructure build and transition to Production Support
Accountable for capacity planning requirements for the Data Lake that would be provided to stakeholders and executed by Production Services
Lake Lower Environment Management
Accountable to coordinate the management of lower environments between the release and production support teams tasks as needed to meet development and testing needs. Coordination work would include

MDM IT Delivery Manager Resume Examples & Samples

Deliver effective, agile data designs
Develop, maintain and refine data standards for WMTS
Determine business requirements and based on those requirements define what data is required for projects
Determine non-functional characteristics of data: timeliness, access-to data/batch/online/existing service
Define data quality standards
Obtain buy-in and adoption, through socializing key concepts, objectives, benefits and plans of the program
Liaise with other areas of the enterprise to identify possible areas of synergy and leverage to accelerate the development of WMTS’s data architecture and facilitate stronger integration with other parts of the bank
Further advance the TD Enterprise Data Model (EDM) for any new data that is required
Research and innovate: continually recommend improvements to development techniques and approaches, data-related technologies and standards and governance resources and processes
Ensure a good relationship is maintained with stakeholders, to keep them informed of business needs and current direction
Work effectively as a team, supporting other members of the team in achieving business objectives
Ensure that the Developers and DBAs responsible for developing the solutions thoroughly understand the requirements and designs
Review the data deliverables to ensure quality and traceability to requirements and adherence to all quality management plans and standards
Provide guidance on database analysis, design, and build effort
Ensure that the database designs fulfill the requirements, including data volume, frequency needs, and long-term data growth
Influences product direction and integrates technology from an architectural perspective within the business environment’; fulfills an IT governance role

IT Delivery Manager Resume Examples & Samples

Plan, manage and deliver on the IM work streams / projects, through all PDLC phases
Establish and track project dependencies that are in the global project plan and aligned with related owned by the TS PM
Ensure that IM standards and best practices are included in the plan and in the execution of the IM project
Provide leadership, direction and coaching to the IM team while partnering with the TS PMs
Provide IM management and the TS PM with regular status, risks, etc. against the IM project plan
Responsible for IM financial alignment and tracking of actuals to estimate
Responds to inquiries and escalates concerns to IM management and TS PM
Applies Organizational Change Management principles and practices in order to effectively manage project scope
Collaborates with the appropriate IM Resource Manager to ensure required resources are assigned to the project for successful delivery, including continuity of resources or resource transition plan when needed
Have direct relationships required for IM delivery success. This includes the DAI (Data Analytics and Insights) team and other corporate groups affected by the IM area (corp finance, actuaries, underwriting, as well as other non-TDI partners)
Responsible for transition to operational support and project close-out
Microsoft data integration technologies (SSIS, SSRS)
SQL, SQL Server
Oracle data integration technologies (Oracle Designer, OWB, ODI)
DB2, MQ, Unix , SAS
SAS technologies
Cognos platform
Data modelling tools (Sybase Power Designer, IBM Rational suite)
Hadoop (preferably Cloudera) and related technologies (Sqoop, Flume, etc)
NoSQL database technologies (Apache Hbase, Apache Hive)
IBM InfoSphere suite and metadata repository

Senior IT Delivery Manager Resume Examples & Samples

Provide leadership through subordinate work stream teammates in the planning and execution of multiple complex business solutions on the Force.com Platform across SunTrust Wholesale Bank
Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
Lead, advise, and mentor diverse teams in technical and functional delivery aspects at the enterprise and Wholesale Bank segment, using influence and adaptive communication strategies
Execute Enterprise vision through delivery of business segment strategies enabled by business solutions on the Force.com Platform
Contributes to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education
Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains
Drive the creation of application and technical design documents which leverage Salesforce.com best practices
Partners with Force.com Production Services to ensure successful resolution of production issues
Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward
Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
Manage business and technology partner(s) expectations
Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the Force.com team at SunTrust
Execute System Integration partner strategy for Force.com Platform projects and programs

Enterprise IT Delivery Manager Salesforce Resume Examples & Samples

Manage SunTrust resources, contractors and vendors. Expectations are that the candidate will have had successful experience managing people, developing talent, growing leaders and building high performing teams. Expectations are that the candidate will have had experience using a global delivery model
Have financial accountability of to 5-8 MM in both expense and capital dollars. Expectations are the the candidate will have had experience successfully managing a cost center
Manage demand ingestion of work. Expectations are that the candidate will work with other work stream managers (WSMs) in both planning & execution of multiple simultaneous efforts
Assist in Development of an Enterprise Governance model. The candidate will assist in creating an enterprise delivery governance model to be used by organizations across the bank in planning, executing and supporting various capabilities of the Salesforce platform. Key areas of concentration are demand planning, deaccessioning of work responsibilities, and delivery standards
Strong experience delivering enterprise technology in a comparable field, preferably in a financial services organization
Strong communication ability with the right attitude and commitment
Demonstrated ability building & managing high-performing teams
A strong technology (development or architecture) background
Experience with delivering business solutions with the Salesforce.com platform
Experience using Primavera and/or Ecosys

Senior IT Delivery Manager Application Development Resume Examples & Samples

Work closely with their Director to ensure that they clearly understand the business priorities and are working on the right projects/releases
Deliver the necessary forecast for the resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio
Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all Releases within the domain
Ensure alignment with the company’s standards and procedures for project management, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc.)
Help support and establish operational metrics to measure, monitor and improve release delivery and performance
Work closely with director and business partners to establish regular releases within a given planning year and provide input to a 3 to 5 year roadmap for the Pharmacy area
Bachelor's degree in Computer Science or equivalent
Experience within the Pharmacy domain strongly desired
7-10 years of experience leading effective development teams that are both technical and functional
Proven ability to deliver against project schedules and timelines with quality
Strong understanding of the Pharmacy releases and subsequent Pharmacy systems desired
Understanding of infrastructure and equipment in the Pharmacy domain desired
Comfortable at communicating at both a technical and executive level
Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency
Ability to work on multiple initiatives and projects simultaneously
Travel 10%

IT Delivery Manager Resume Examples & Samples

Ensure customer demands align with IT strategy and IT guiding principles
Ensure solutions aligned with and supports architecture standards. Partner with architecture team if no standard exists
Lead business analysis and define requirements for the implementation of new solutions
Lead the stewardship of existing solutions to ensure they deliver continual value
Ensure appropriate customer communication & IT response during significant incidents
Communicate customer issues/needs within IT
Engage on projects as a process/business subject matter expert where needed
Assist in training or rollout of standard solutions already in production
Measure post-project benefits realization
Lead discussions to gather requirements for business product/system enhancements. In addition, the position will use in depth knowledge to perform root cause and trend analysis of key metrics to support various projects
Ensure that business requirements relating to technology are defined and addressed within the documented system requirements
Identify and evaluate relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements assuring the realization of business benefits
Ability to lead cross-functional project teams on large technology efforts
Demonstrated ability to quickly learn and understand business processes
Demonstrated ability to manage large scale process change efforts
Ability to set and reset priorities based on knowledge of business partners technology roadmaps and key strategies
Advanced communication, presentation and meeting facilitation skills
Requirements gathering skills
Understands integration and interdependencies between projects
Bachelor’s degree in Information Technology, Business Administration or related field or relevant experience
5-8 years of relevant experience
Experience with MS Office suite, in particular EXCEL, VISIO and WORD
Experience in Process Modeling, documenting workflow using standard Business Process Management Notation
Direct experience with facilities management software, Archibus, Tririga or other similar package a MUST
Direct experience with physical security systems a plus, CCURE a PLUS
Experience integrating with Active Directory, HR Systems
Experience working in a formal environment following SDLC
Experience working on agile projects preferred
Experience working in a regulated environment preferred

IT Delivery Manager Resume Examples & Samples

Delivery Manager is responsible for reliable delivery of projects and services in the assigned area (SalesForce.com and Anaplan systems), including coordination of stakeholeds and management of the resouces necessary to achieve it
Bachelor's degree, in Sciences or Business. Degree concentration in a business or management subject area is not required but may provide practical guidance for future work
Experience in the capacity of Project Manageror or Delivery Manager 5+ years with proven track of successful accomplishments of project assignements in quality-led and inventional environments (Experience with SCRUM or different agile development methodology is strong advantage)
Experience with SalesForce.com or Anaplan is strong advantage
Superb organizational skills and keen attention to detail
High proficiency in English is an absolute requirement. Working experience in the Commonwealth or the US would be a plus
Ability to work independently in global organization, where teams are virtual and in different time zones
Strong and proven ability to manage and deal with different cultures and nationalities
Strong interpersonal communication and relational skills, ability to interact effectively at executive level
Strong sense of ownership and self-motivation
Proactive approach and follow-up on resolution and customer satisfaction
Cooperative team-player
Experience within medical device or pharma industriy is a plus

IT Delivery Manager Application Development Resume Examples & Samples

Deliver the necessary forecast for the technical resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio
Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all technical solutions and Releases within the domain
Provide technical leadership and direction to design, build and configure system solutions for a release that align to the functional and non-functional system requirements
Ensure alignment with the company’s standards and procedures for technical design, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc.)
Foster a strong vendor partnership that encourages collaboration and offers improvement opportunities
Provide team members with an environment of coaching, mentoring, feedback and staff development
Work across the IT organization to build strong relationships that foster a team spirit
Demonstrated ability to proactively manage to key objectives
Strong understanding of the Pharmacy releases and subsequent Pharmacy and Health & Wellness systems
Understanding of infrastructure and equipment in the Pharmacy domain
Ability to build team and maintain positive working relationships of the team across the company
Results oriented, willing to take responsibility and accept accountability for action
Strong communication and leadership skills with the demonstrated ability to lead and influence IT professionals across the enterprise
Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are all essential in this role
Demonstrated ability to effectively delivery information at the C-suite/VP level

Senior IT Delivery Manager Resume Examples & Samples

Extensive experience in an IT environment in a Product or Services company or internal IT function
5+ years in IT Delivery Manager role with demonstrable success of delivering in a global environment with large teams (50+ staff) or similar
Experience managing teams covering the entire SDLC: requirements gathering and formalization, design, development, quality assurance, deployment, production support
Experience managing teams across multiple geographies; strong and proven experience managing India-based teams
Experience with matrix management
Experience in managing the delivery of client-facing applications is a plus
Experience managing the development of custom applications, ideally based on .NET framework
Financial & budget cost management
Experience presenting to senior management
Strong project/program management skills
Ability to travel within the US & internationally up to 50%

IT Delivery Manager IAM Delivery Resume Examples & Samples

Manage the definition, design, development, implementation, and life cycle of high quality Identity and Access management (IAM) solutions and system enhancements
Create and maintain the IAM project portfolio
Manage the ongoing support and maintenance of IAM solutions
Negotiate and manage vendor relationships
Participate in Chief Information Officer (CIO)-level reviews to communicate the current status of project timelines, budgets and scope changes
Ensure that solutions comply with security and compliance requirements such as Sarbanes-Oxley (SOX), Payment Card Industry (PCI), and Health Insurance Portability and Accountability Act (HIPAA)
Work with internal and external auditors in support of their activities, then define and execute deficiency remediation plans, as needed
Foster and maintain working relationships with customers to ensure processes are optimized to support expected customer service levels, and
Manage assigned I/S associates
Bachelor’s Degree in Computer Science, Business, or other analytical disciplines or equivalent experience
At least 7 years of IT related experience
At least 3 years of IT team leadership experience
At least 5 years of hands-on IAM experience with one or more of following products
10 years of IT related experience
Experience in negotiating and managing vendor relationships
Additional analytical or business degrees
Continued education in various technical disciplines
Provisioning and access governance experience with and understanding of security on systems such as AD, RACF, Unix, SAP, Oracle, SQL Server, DB2
Experience with cloud platforms (e.g., Amazon Web Services, Microsoft Azure) or solutions (e.g., Duo, Okta)
Successful completion of one or more of the following certifications: Certified Information Systems Auditor (CISA), Certified Information Systems Manager (CISM), and/or Certified Information Systems Security Professional (CISSP)
Working knowledge of IT Auditing concepts, and
Good understanding of the ITIL and MOF frameworks along with the incident, problem and change management processes

IT Delivery Manager Resume Examples & Samples

Bachelors Degree or equivalent experience; between 5-7 years of banking experience, 3-5 of Risk Management, 2-3 years of Project Management a plus
Understands Line of Business and partners within division to develop tech solutions for new business needs as well as manage current systems
Creates reporting and deliver updates regarding Division system performance
Reviews project documentation as required

IT Delivery Manager Resume Examples & Samples

Bachelor’s degree in Computer Science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
Minimum of eight years of IT experience, including development, implementation, and maintenance of large-scale integrated solutions
Minimum of five years direct line of business experience developing and/or supporting mission-critical systems in a large, multi-location retail operation
Minimum of five years leadership experience in which one or more of the following occurred
Demonstrated leadership in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives
Successfully developed and implemented or supported applications in new computing architecture environments, using new and emerging technologies
Demonstrated ability to manage multidiscipline, high performance work teams
Developed efficient and effective solutions to diverse and complex business problems
Strong analytical, problem-solving, and conceptual skills
Ability to make sound decisions and solve complex business and technical issues
Strong teamwork and interpersonal skills (the ability to work well with others and be a team member)
Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment
Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
Basic knowledge of financial management and budgeting
High degree of confidentiality, maturity, self-motivation, commitment, and integrity
Demonstrated enthusiasm, initiative, and pride in work and commitment to Publix and our Mission
Ten years of IT experience, including development, maintenance, or support of large-scale integrated solutions
Experience with Point of Sale systems and business processes
Experience supporting mission-critical applications within a 24/7 environment
Experience using Service Manager and system diagnostic tools
Experience with developing and supporting high volume, mission-critical applications with Java, .Net(VB/C#), and SQL running on Microsoft SQL Server databases in Windows environments
Good understanding of ITIL best practices associated with incident, problem, and change management processes
Knowledge of Publix’s corporate and retail systems architecture, infrastructure, and applications
Strong negotiation skills and the ability to effectively resolve conflicting priorities from multiple customers
Knowledge of the company’s business practices and direction, as well as familiarity with the company’s products and resources

IT Delivery Manager Resume Examples & Samples

Minimum of eight years of IT experience, including software development, and maintenance of large-scale internet facing solutions
Strong teamwork and interpersonal skills
Minimum of five years leadership experience in which one or more of the following

IT Delivery Manager Resume Examples & Samples

Must have Bachelor’s degree in Business Administration, MIS, Engineering, IT or related field. Employer will accept single degree or any combination of degrees, diplomas or professional credentials determined to be a bachelor’s equivalent by a qualified evaluation service
Must have 2 years of experience in project management/delivery positions performing the following
Managing complex IT projects; Integrating internal and external challenges and implementing best practices to improve products, processes, or services
Applying knowledge of technology structures that incorporate variable staffing evolving platforms, cost and value arbitrage value propositions
Business process reengineering
Implementing industry and technology changes that impact technology and client experience through digital channels
Negotiating agreements on scope, cost, and schedules
Managing project teams, including identifying and recruiting talent, managing performance, and resource allocation decision-making
Partnering with top executives in the financial services industry and presenting and persuasively communicating new technology strategies to senior level professionals
Defining highly complex technology planning strategies for all domain objectives, architectural principles, goals and standards across the business
Defining right solution, and ascertaining the best technology stack
Software evaluation
Utilizing experience with: Big Data technology (Cloudera distribution stack); Data Warehouse and ETL concepts; global delivery model and working with teams across the globe; complex program management; and data management, data governance and Metadata management including lineage
Providing functional and subject matter expertise in AnitMoney Laundering, Know Your customer, Customer 360, Predictive Analytics, Consumer marketing/Next best offer, Master Data management, CCAR, Regulatory and Compliance in Financial spaces