Solutions Delivery Manager Resume Samples

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DB
D Borer
Darrin
Borer
15492 Nestor Mountain
Houston
TX
+1 (555) 767 1156
15492 Nestor Mountain
Houston
TX
Phone
p +1 (555) 767 1156
Experience Experience
Detroit, MI
Solutions Delivery Manager
Detroit, MI
Gerhold, Leffler and Mraz
Detroit, MI
Solutions Delivery Manager
  • Held various Developer positions (Developer I, II, III, IV, V) or Project Manager or Solutions Delivery Manager
  • Manage, develop and inspire a group of individual contributors (C&B Experts and Separations Analyst)
  • Create a development plans to mentor and grow direct reports – foster an environment where people are challenged to step up and become leaders
  • Collaborate with IT peers to resolve resource issues and communication to Sr. Management and business
  • Provide broad C&B knowledge and expertise on multiple countries and broad range of end-to-end HR C&B services to key stakeholders
  • Act as a visionary and technology strategist for the indoor solution area, establish governing principles for architectures, solutions and designs
  • Resource management
Chicago, IL
IT Solutions Delivery Manager
Chicago, IL
Langworth and Sons
Chicago, IL
IT Solutions Delivery Manager
  • Adopts and executes standards as established through business and enterprise architecture
  • Setting up a long-term support model for the Enterprise and the Business Units, including the on-going change management
  • Executing the Data Migration Strategy and providing Regulatory / Audit related reporting solutions
  • Partners with the enterprise program office to contribute best practices and transform the organizations software development capabilities
  • Drives delivery of new technology initiatives through combination of outsourced software implementation and internal services integration and/or development
  • Anticipates and collaborates in proposing technology capabilities in support of business strategic roadmaps. Creates supporting technology strategy
  • Partner with the enterprise program office to contribute best practices and transform the organizations software development capabilities
present
Chicago, IL
Payment Solutions Delivery Manager
Chicago, IL
Sporer, Hodkiewicz and Kiehn
present
Chicago, IL
Payment Solutions Delivery Manager
present
  • Efficiency in Project and Resource management
  • Deliver the most recognized payment methods in each market & innovative payment methods working closely with technology providers
  • Use continuous improvement methodologies to grow revenue, reduce costs and mitigate risk
  • Assure payment acceptance rates and work to improve transparency and reduce declines
  • Work in reconciliation processes to streamline operations
  • Gather, propose and implement ideas for optimization plans, base on internal and external feedback. Provide cutting edge solutions to Nestle brands, related to eCommerce, Mobile, Retail, Payments, Fraud, Big Data and others
  • Work to assure Online and Offline (Retail) International Payment Acceptance for all brands and markets
Education Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Seton Hall University
Bachelor’s Degree in Related Field
Skills Skills
  • Perform and execute principle responsibilities
  • Process information / merchandise through system and POS Register system
  • Communicate effectively with team members and customers
  • Read, write, and count to accurately complete all documentation
  • Freely access all areas of the store including selling floor, side lot, stock area and register area
  • Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer and cash register
  • Squat, bend, stoop and climb ladders
  • Move and transfer merchandise generally weighing 0 -- 50 pounds throughout the store
  • Work varied hours, days, night and weekends as business dictates, plus six days a week during peak seasons in the spring and fall
  • Stand and walk for long periods of time often up to four hours straight without a break
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15 Solutions Delivery Manager resume templates

1

Svp-eap Solutions Delivery Manager Resume Examples & Samples

  • Data acquisition strategy and planning, including assisting in data discovery and initial feed construction including direct management of the extraction of data from source systems and marshalling that into the EAP L1
  • Ownership of building out the standardized L2 structures in the EAP working closely with the CDO organization. Managing data model extensions, value code standards, adherence to CDMP and ensuring full cataloging of the data in the EAP
  • When required by customers, full execution of EAP projects from Data Sourcing to delivery of outcomes including vertical application development and deployment
  • Management and allocation of project managers, where required, to track risks, issues and ensure on-time delivery
  • Interaction with support organizations, including CATE CitiData, Global Functions Data Services and Global Production Assurance as well as ELT and Analytics COEs to mitigate technical delivery risks and issues in a timely manner
  • Management reporting of the development portfolio, which includes providing status reporting and metrics, risk and issue log tracking and resource tracking and requirements
  • Interaction with Production Change & Control Management organization to support client efforts and project plans to promote sandbox analytics to production
  • Ongoing business process design improvements to streamline overall end-to-end fulfillment, along with feeding of requirements to the EAP Product Development organization where introduction of new tools / features can improve service delivery
  • Experience managing data intensive, multi organizational projects
  • Experience managing and overseeing global Centers of Excellence or other shared delivery organizations
  • Familiarity with Big Data technologies and new analytic tools and techniques, such as data ingestion through Sqoop, Flume or Pig and execution of analytics through HIVE, R programming language or other machine learning techniques
  • Personnel management skills and experience (managing/directing employee workflow, evaluating/assessing performance, etc.)
  • Program and project management experience
  • Experience executing or managing data operations
  • Ability to manage large scale, long-term projects and work effectively leading cross-functional teams
2

IT Solutions Delivery Manager Resume Examples & Samples

  • Anticipates and collaborates in proposing technology capabilities in support of business strategic roadmaps. Creates supporting technology strategy
  • Be the go-to IT Delivery Lead for the supported business unit for all IT software projects
  • Directs the execution of technology solutions that deliver client value and lasting business impact, including delivering the benefits outlined in the business case
  • Provides hands-on development of integrations or processes where it might be required
  • Counsels on design and architecture, internal development or outsourcing, project management and overall life cycle and implementation activities for a wide range of applications and services for lines of business or cross business use
  • Adopts and executes standards as established through business and enterprise architecture
  • Drives delivery of new technology initiatives through combination of outsourced software implementation and internal services integration and/or development
  • Directs and coordinates the delivery of multiple projects from idea to implementation
  • Proactively leads the team of engineers and vendors to deliver high quality products with minimal defects
  • Partner with our business units, understand the strategy and driver for our products and make sure that our solutions meet the requirements
  • Certification such as PMP or Banking related certification(s) - Professional
  • Minimum of 7-10 years of proven IT leadership and software delivery experience in the financial services industry
  • Domain knowledge in the Retail Banking area
  • Extensive software integration experience of both internal and vendor products using up-to-date technologies like Web Services and Enterprise Service Bus
  • Ability to engage and articulates across all levels of the Bank, including business goals and connecting them to technology capabilities to be delivered
  • Ability to lead / manage the delivery of a project portfolio supporting business goals and strategy
  • Extensive experience with formal SDLC methodologies such as RUP, Agile
  • Ability to think on your feet, present multiple solution options, and drive reliable technical solutions
3

Solutions Delivery Manager Resume Examples & Samples

  • Create high-level comprehensive customer-centric innovative solution designs that address the technical, commercial and business needs of Ericsson’s customers
  • Establish technical requirements baseline, specify solution architecture and decide on migration strategy and network evolution. Recognize, challenge and resolve unrealistic requirements (e.g. common-case versus worst-case scenario)
  • Anticipate, identify, analyze, prioritize and control the risks involved in a solution from design to delivery in conjunction with appropriate teams
  • Expert user and promoter of Ericsson and 3PP advanced indoor design tools and continuously work to innovate and improve process, methods and tools to secure reduced lead times and increased competitiveness
  • Seamlessly work with and fully leveraging the global indoor design and solution expertise available in our global competence domains and global delivery centers and act as a front line orchestrator and facilitator between the global community and the local teams
  • Maximize re-use of global assets such as reference and project solutions tailoring them to the specific customer environment, maturity and context
  • Act as a visionary and technology strategist for the indoor solution area, establish governing principles for architectures, solutions and designs
  • Liaise with Business Unit Product Management teams across business lines and product areas and the wider Ericsson indoor support community (GCD RAN, GSC’s etc) to explain the regional market trends and entice development of a product response and TSS support to these market trends and customer needs
  • Continuously survey market landscape for solution insights, direction, methods and competitive information in order to provide the best solutions to Ericsson’s customers and keep own knowledge, skills and competence up-to-date
  • Secure the implementation of the functionality of the total solution by securing handover of architecture and high level design to the project team and staying accountable for the end-to-end solution during the lifecycle of the solution
  • Establish and maintain relationships with Customer units, RNAM In-building engagement practice, operations, customers, vendors, partners and business owner organizations to secure / win opportunities and successfully deploy In-building solutions, allowing customers to obtain a competitive advantage through use of Ericsson as main contractor and IBS partner
  • Ensures that indoor design tools, methods and process updates are applied and made available, highlighting differentiators, drive for innovation and automation
  • Distinguish and establish business best practices for the related services portfolios within the IBS domain that can be reused and tailored to meet specific customer or market needs
  • MSc or BSc degree or equivalent industry expertise acquired from working experience
  • 10+ years technical industry experience from RAN In-building solutions
  • International working experience at regional level or in a multi-country environment is highly desirable
  • The preferred candidate has experience from working within both vendor, network operator/owner and IBS services organizations
  • Must have good knowledge in Ericsson and 3PP radio product portfolio including outdoor RAN, indoor DAS and small cells
  • Needs to be a team player with the ability to effectively work in cross-functional teams with multiple stakeholders
  • While the role is focused at supporting the North American market, it is also part of a global wider team and you’re expected to actively participate and contribute to the global in-building community and business owners knowledge harvesting. Being in the front line it is vital to systematically provide Customer centric feedback to the portfolio management teams on how to improve offerings, process, and methods and tools to support increased competitiveness
  • LI-SP1
4

Cib-product Solutions Delivery Manager Associate Resume Examples & Samples

  • Define / Manage the Global Client Access solutions product strategy and roadmap with an emphasis on Emerging Markets
  • Product planning and execution throughout the product lifecycle
  • Identify and implement opportunities that support the Global Client Access vision, through value creation for the customers
  • Define the product vision and execute program/initiatives to deliver on this vision
  • Be an expert on the needs of our customers and the competition, including the ability to identify threats and opportunities
  • Identify and deliver product enhancements that meet customer needs/offers competitive advantage
  • Identify, engage and work with external third parties where necessary
  • Increase product penetration, retention and usage
  • Track product performance and identify challenges/opportunities to increase the effectiveness of the product set in meeting internal stakeholders/customer needs
  • Manage all product related activities and work closely with internal stakeholders - sales, marketing, legal, compliance, technology, operations, training, project office and customer service
  • Provide leadership for the channel product sets
  • Over 5 years working experience in wholesale financial services
  • Proven track record in bringing product depth and performance to best-in-class
  • A working level knowledge of regulatory requirements on eBanking
  • Strong ability to influence cross-functional areas without formal authority
  • Technical background on systems and application development will be an advantage
  • Exceptional written, presentation and oral communication skills
  • BA/BS in Management, Marketing, Economics or a related discipline. Masters is a plus
  • Financial services exposure through work experience
  • Knowledge of Treasury Services products and clients
  • Superior analytical and research skills, with the ability to synthesize and interpret data
  • Experience in organizing and conducting client and market research
  • Enthusiasm & Influence - ability to drive and influence change within a product and technology environment and the ability to influence and manage senior stakeholders
  • Communication Skills - ability to adapt communication style according to audience and occasion
5

Solutions Delivery Manager Resume Examples & Samples

  • 8+ yrs IT project delivery experience, with experience involving managing large scale business IT projects (or programs) end-to-end (initiation through business implementation) using industry standard project/program management methodologies�
  • Demonstrated experience with designing, planning and delivering business IT solutions that enable business change/transformation�
  • Highly competent in project risk and issues identification, mitigation (risks only) and management; and reliable status reporting�
  • Demonstrated experience with complex, senior level stakeholder management and management/leadership of large teams
  • Extensive knowledge of project and program management practices, usually holding a project management certification from a recognized professional body (such as Project Management Institute)
  • Project/program management, methods & tools; relationship management; management of large teams; software development; vendor management; business change management and process improvement.�
  • Excellent business English communication skills, verbal and written
6

Solutions Delivery Manager Resume Examples & Samples

  • Ability to consistently exceed customer expectations and show commitment to Cabela's Core Values
  • Responsible for internal controls and financial reporting for the respective area, as applicable
  • The SDM of the Shared Applications team will be responsible for all operations and development in the Shared Applications business units at Cabela’s. Business units include Marketing, Finance, HR, Payroll, Accounting, etc
  • The SDM of the EDW team will be responsible for all operations and development in the EDW and BI realm at Cabela’s
  • Project accountability – delivery of projects on-time, on-budget with quality based on most current project baseline
  • Partner with Project Managers to provide direction as of what Plan-Build-Run steps will be required to ensure high quality of deliverables and ensure the appropriate variances are created
  • Facilitate discussion and documentation with the appropriate managers in regards to the delivery of business capabilities
  • Set clear expectations, hold people accountable, keep team motivated and challenged, provide appropriate recognition and feedback
  • Identify gaps and areas of opportunity – eliminate single point of failure on critical systems and identify training needs
  • Create a development plans to mentor and grow direct reports – foster an environment where people are challenged to step up and become leaders
  • Resource allocation in our Project Management Tool – resource commitments, respond to resource requests on a timely manner, review and approve time on a timely basis to ensure our allocation goals (for strategic and small projects) are on track, perform appropriate corrective actions (performance, schedule) to avoid over allocation
  • Partner with the business to enable the business to meet the goals of the business
  • Collaborate with IT peers to resolve resource issues and communication to Sr. Management and business
  • Conduct bi-weekly (monthly minimum) project execution meetings to provide Sr. Management with project updates of the entire line of business portfolio
  • Ensure the appropriate Production Install Requests (PIR’s) are complete and have the required quality to implement new projects into production
  • 6 to 8+ years experience
  • Held various Developer positions (Developer I, II, III, IV, V) or Project Manager or Solutions Delivery Manager
7

Senior Solutions Delivery Manager Resume Examples & Samples

  • Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)
  • Minimum of 5 years of technical experience along with established SW Engineering Leadership / Management leadership credentials across disciplines and functions within a product
  • Minimum of 3 years working with Geographically-distributed engineering teams
  • Strong interpersonal and leadership skills,
  • Strong Business Leader with ability to establish
  • Experience with requirement management tools like
  • Working knowledge of New Product Introduction
  • Proven ability to attract, retain & develop
8

Solutions Delivery Manager Resume Examples & Samples

  • A diverse team-environment amongst highly skilled professionals
  • A truly international work environment with daily interaction with individuals from different countries, functions and cultures
  • Challenges and responsibilities in a diverse portfolio of tasks from consultancy to reporting
  • Opportunity to develop and build expertise in a large variety of countries within the EMEA region
  • Lead and coach talented C&B professionals
  • Possibility to enhance your career in a fast-paced, industry leading company
  • Attractive compensation and benefits package
  • An ice-cold Coke whenever you crave for it :)
  • Manage, develop and inspire a group of individual contributors (C&B Experts and Separations Analyst)
  • Provide broad C&B knowledge and expertise on multiple countries and broad range of end-to-end HR C&B services to key stakeholders
  • Ensure successful solutions delivery, deployment and implementation of C&B Solutions designed by CoE. Understand business needs and C&B Strategy and on that basis:Partner with SBP´s and CoE´s as per GBS Services Model and manage the relationships with all key stakeholders in EMEA, functioning as first level of escalation for all key stakeholders
9

Clinical Solutions Delivery Manager Resume Examples & Samples

  • Work with at risk and Key customers to address concerns and improve Monaco usage
  • Work with and build key clinical partners (providing advanced training and assistance with studies and research) with a view to increasing representation at national and international conferences and within science publications
  • Assist and promote engagement in Plan Comparison studies
  • Attend and participate in the organization of regional workshops in conjunction with customers
  • Provide sales demos and support with key major potential customer sites
  • Responsible for mentoring new Monaco Support staff and providing advanced training to increase knowledge
  • Maintains up to date product knowledge and current clinical trends
  • Develop techniques to improve and streamline clinical workflows
  • Market intelligence and feedback to Product Management
  • RT (T) certification or Bachelor’s degree in Therapeutic Radiography or similar fields is required
  • Monaco support and training experience is required
  • Ability to produce high quality plans as required
  • Treatment Planning/Dosimetry (i.e CMD) certification or equivalent is preferred
  • Minimum of 5 years clinical experience
  • Excellent verbal and written communication skills for product demonstration, customer training and support
  • Must be able to ravel 50% of the tiboth domestically and internationally is required
10

Services & Solutions Delivery Manager Resume Examples & Samples

  • Oversees globally the processes and performance of the market introduction and delivery of Services Offerings and Solution Offerings for PCMS in the markets
  • Contribute to facilitate key aspects for PCMS in the Services Offerings and Solution Offerings - to build new service delivery capabilities (skill sets/ process/tool)
  • Support the Markets and Businesses in the launch of new Services & Solutions
  • Operationalize newly developed methodologies, processes and tooling to support new Services and Solution Offerings
  • Extensively engage stakeholders in PCMS Services, Markets and Businesses to support change/transition management for Services and Solution Offerings
  • Support PCMS Services Transformation Program for shaping new & existing process/tooling capabilities
  • Team up and align with other BG (Business Groups) and SVAL (Single Value Added Layer/Corporate) to look for synergies and leverage from existing process, tools, methodology and skills
  • Technical or Clinical experience/education in Computer Science disciplines or Information Technologies is preferred (Bachelor or equivalent)
  • ITIL Foundation Certification Must or IT Expert Advantage
  • Certification in Project Management preferred (CAPM, PMP, UKI only Prince2 Foundation/Practitioner)
  • At least 5 years demonstrated Service Management / Project Management experience in a comparable environment
  • International experience, evidence of successful teamwork with customers & key stakeholder around the globe (f2f, remote)
  • Knowledge and experience around Solutions and IT Integration Business within a Healthcare Environment preferred (i.e. Healthcare IT, Patient Monitoring)
  • Broad understanding of multiple technology solution & services areas in Healthcare with specialized knowledge in Healthcare IT
  • Excellent English skills, German is an advantage
  • Convincing presentation skills
  • Entrepreneurial thinking/acting, result-oriented, able to work under pressure
  • Integral thinking, communicative, open minded
  • Profound technical knowledge, problem solving skills
  • Structured way of working
  • Able to identify problems; structuring and definition skills (“getting to the point”)
  • Holistic thinking (systematic thinking)
  • Realistic, “can-do” mentality
  • Open for new ideas and new options
  • Target-oriented and disciplined
  • Independently puts plans into practice
11

Finance & Controlling Solutions Delivery Manager Resume Examples & Samples

  • Delivery of IS/IT projects by managing the time, budgets, quality, scope and risks
  • Responsible of the collection of Business requirements, and their analysis to produce functional specifications, with or without the help of a dedicated Business Analyst
  • Ensure cross teams coordination, the Project Manager is the single point of contact concerning his projects. Provide regular feed-back on project (steering and operational committees)
  • Communicate with line managers for resources assigned to his projects
  • Follow the development with the Software Factory and external companies ensuring that the developments fit with the IT strategy
  • Ensure project deliverables and quality. Test and validate the proposed developments / improvements for the implementation
  • Provide appropriate documentation, training and coaching to the Business Project Managers and ensure the follow-up of the installation / deployment
  • Answer the various requests from users to provide support on incidents qualified as Level 3 (expert analysis/resolution required) during the aftercare of the projects. Ensure the handover to the IS support organization
  • Participate to the future IS tools evolution and deployment
12

Payment Solutions Delivery Manager Resume Examples & Samples

  • Assure each of the Nestle markets and countries provides the most recognized payment methods
  • Find innovative payment methods and methodologies, to provide cutting edge experiences to customers
  • Assure payment acceptance rates and work to improve transparency and reduce declines
  • Work in reconciliation processes to streamline operations
  • Work closely with end users and technology providers to develop logical and innovative solution designs to address requirements captured
  • Gather, propose and implement ideas for optimization plans, base on internal and external feedback. Provide cutting edge solutions to Nestle brands, related to eCommerce, Mobile, Retail, Payments, Fraud, Big Data and others
  • Work to assure Online and Offline (Retail) International Payment Acceptance for all brands and markets
  • Use continuous improvement methodologies to grow revenue, reduce costs and mitigate risk
  • Advocate the adoption of “best practices” to ensure standardization across the organization in processes and solutions and collaborate with cross functional business units and other GLOBE functional teams to drive end-to-end process consistency, maturity & effectiveness
  • Plan and execute end to end projects
  • Follow the development with the development teams and external companies to answer functional questions and review functional impacts of technical decisions
  • Identify risks and issues
13

Solutions Delivery Manager, East Resume Examples & Samples

  • Monitor client satisfaction across all clients in implementation projects as well as in production support
  • Track and manage revenue and profitability against plan on client implementation projects
  • Build long-term, strategic relationships with our largest and strategic clients. Maintain a strong understanding of client business requirements and strategy. Act as a trusted advisor
  • 5+ years experience in managing and/or overseeing software product implementations, preferably within a software vendor or professional services organization
  • 5 - 10 years of management/leadership experience
  • Solid working knowledge of business operations, product development, sales and implementation processes
14

IT Solutions Delivery Manager Resume Examples & Samples

  • At least two years' hard lines retail management experience that includes P&L, staff supervision, shrink control and payroll
  • Minimum of a high school diploma/GED ( a bachelor's degree in a business, agriculture or related field is desirable)
  • Ability to relocate within your district if necessary
  • Perform and execute principle responsibilities
  • Communicate effectively with team members and customers
  • Freely access all areas of the store including selling floor, side lot, stock area and register area
  • Move and transfer merchandise generally weighing 0 -- 50 pounds throughout the store
  • Stand and walk for long periods of time often up to four hours straight without a break
15

Solutions Delivery Manager, West Resume Examples & Samples

  • 7+ years of high growth software product and services business experience
  • Degree from an internationally recognized university or equivalent work experience
  • Financial services experience strongly preferred
  • Track record in leading and supporting sales opportunities
  • Continuous process improvement experience and orientation
  • Consulting experience is beneficial, but not required
16

IT Solutions Delivery Manager Resume Examples & Samples

  • Technical resource planning for the design, build, deployment and long-term support phases
  • Recruiting the right team for the technical analysis and the development work of the workflows, screens and system integrations through a mix of external hiring, vendor professional services and consultants
  • Leading the technical design, build and delivery phases of the project
  • Setting up a long-term support model for the Enterprise and the Business Units, including the on-going change management
  • Directing the execution of the technology solutions that delivers the client value set out in the iClose Business Case and delivers a lasting business impact
  • Executing the Data Migration Strategy and providing Regulatory / Audit related reporting solutions
  • Decommissioning of the legacy platform and migrating business users onto the new platform
  • Anticipates and collaborates in proposing technology capabilities in support of business strategy and the creation of supporting technology strategy
  • Counsels on design and architecture, development, project management and overall life cycle and implementation activities of applications and services for lines of business or cross business use
  • Drives delivery of technology initiatives through combination of the implementation of external software products and internal services integration and/or development
  • Directs and coordinates the delivery of projects from idea to implementation
  • Partners with the enterprise program office to contribute best practices and transform the organizations software development capabilities
  • Partners with our business units, understand the strategy and driver for our products and make sure that our solutions meet the requirements
  • Ensures projects are realistic, interesting, and fun for everyone involved
  • Minimum of 10 years of proven IT leadership and business experience in the financial services industry
  • Technology delivery expertise in the Banking / Financial industry is required, experience with delivering Loan Origination platforms is ideal
17

Solutions Delivery Manager Resume Examples & Samples

  • General management experience, with a solutions and/or market development focus , extensive solutions /business development/management experience, In-depth understanding of the Thomson Reuters business
  • Experience in business and quantitative analysis, and project management
  • Being proactive and extremely execution focused
  • Has experience in promoting and positioning solutions appropriate for enterprise-wide or global implementation
  • Relationship focused – ability to forge excellent relationships with TR and our clients
  • Strong written and reporting communications skills
18

Solutions Delivery Manager Resume Examples & Samples

  • Oversee multiple project plans, schedules, and budgets
  • Identify project resources, assure resource allocation, and monitor multiple project performance
  • Provide and communicate solution status reports as required
  • Evaluate risk assessment, mitigation, and monitoring of multiple projects
  • Interface with other departments and organizations to prepare new project proposals
  • Serve as liaison between product marketing, R&D, and manufacturing in the project environment
  • Evaluate methods and processes for improvement
  • Provide daily communication to utility to correct data errors, identify hard to access accounts and assist with the resolution of utility issues
  • Direct the technical installation staff; communicate the company's policies and needs to the installation service group
  • Work with sales representatives to ensure proposals include all necessary materials and labor. In addition, review each proposal for profitability and scheduling requirements
  • Communicate with the sales/marketing personnel and provide customer feedback for recommending changes and predicting performance to ensure product success and necessary improvements
  • Responsible for managing the sub-contractor relationship for the office territory
  • Supervisory duties of direct-reports such as; Performance Development Process, disciplinary actions including Performance Improvement Process, approve Paid Time Off, etc
  • Ensures that all projects are invoiced according to policies and immediately after completion of a project
  • Actively involved in the Sales Process, including negotiation of certain segments
  • Manage employees and subcontractors. Effectively mentor staff, including those in remote locations
19

CoB Program Operations Solutions Delivery Manager Resume Examples & Samples

  • Conduct qualitative risk based quality reviews on CoB plans & testing documentation focusing on assessing business recovery capability soundness (recovery times, functionality, impact assessment) and/or application recovery capabilities soundness (technology recovery times, database recovery points, application data storage capacity, application processing capacity, application functionality) in order to gauge recovery strategy viability
  • Conduct business and technology/supplier reviews as needed
  • Follow up key stakeholders (e.g., Business Unit Heads, CoB Sector/Regional Leads, key stakeholders) to ensure risks are appropriately mitigated and addressed
  • Perform routine updates on monthly operations reports, project plans, status and issues / risks
  • Assist in evolving the metrics to proactively gauge effectiveness of operational resilience and readiness
  • Support the establishment / improvement of operational processes (process improvement / redesign)
  • Leverage existing reporting to identify emerging risk scenarios (e.g. data analytics)
  • Participate on special projects as assigned
  • Bachelor’s Degree required or equivalent work experience
  • Minimum 5 years’ experience in Business Recovery or IT Risk Management in global financial services industry. Technology Disaster Recovery, Service Level Availability Management and Vendor Management is a plus
  • Confirmation of business recovery capabilities (recovery strategies, testing, end user computing, etc.) and application recovery capabilities (technology recovery times, database recovery points, application data storage capacity, application processing capacity, application functionality
  • Knowledge of standard Risk Management/Control frameworks
  • Experience in supporting global or cross-business projects in a matrix organizational structure
  • Demonstrated adaptability when facing unique challenges of a dynamic organization
  • Able to take ideas from concept to execution and work within tight timeframes
  • Strong analytical and problem solving skills with excellent follow-up and strong attention to detail
  • Excellent written and verbal communication, organization and facilitation skills
  • Team player with strong analytical, conflict resolution and influencing skills
  • Ability to use tools to parse, merge, analyze, and present metrics and trends
  • Demonstrated ability to operate independently, set own priorities, and manage multiple concurrent work streams
20

Solutions Delivery Manager Resume Examples & Samples

  • Diploma, degree, and project management qualifications preferred
  • Experience in project management required; financial services experience preferred
  • Strong understanding of business drivers
  • Team player with experience working with cross-functional stakeholders
  • Organised with exceptional attention to detail
  • Strong initiative and drive; an entrepreneurial spirit and results-oriented
  • Excellent interpersonal, communication, & presentation skills
  • Strong proficiency in English and local language required
  • Proficiency in MS Office, especially Project and Excel