Solutions Delivery Resume Samples

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C O'Conner

Cordia

O'Conner

324 Sonia Valleys

San Francisco

+1 (555) 520 0161

324 Sonia Valleys

San Francisco

Phone

p +1 (555) 520 0161

Experience Experience

Phoenix, AZ

Manager of Solutions Delivery Team

Phoenix, AZ

Davis-Braun

Phoenix, AZ

Manager of Solutions Delivery Team

Manage performance through setting objectives, providing performance feedback/coaching feedback and evaluation
Working Knowledge of
Review staffing levels
Works with technical resources to architect secure, resilient and redundant solutions
Communicate corporate direction and objectives to staff
Selects, develops, and evaluates personnel to ensure the efficient delivery of solutions
Reviews and approves project related Change Control for presentation at the Change Advisory Board

San Francisco, CA

Global Solutions Delivery & Integration Leader

San Francisco, CA

Adams Group

San Francisco, CA

Global Solutions Delivery & Integration Leader

Conduct Lessons learned reviews of deployments and issues as they arise and oversee root cause analysis to prevent future issues and mistake proof our processes
Work with other ACS Centers of Excellence to develop standards for project/program management in the web/portal space as it relates to ACS connected products and support
Create a high performing group of direct reports and provide ongoing mentoring
Extensive supplier management for portals, subscriptions and API management platforms
Work with Marketing and other teams on API delivery processes and standards
Work with security group to ensure API and web platforms are secure
Architectural consulting to support the development of portals and other web platforms in the connected space for ACS business’

present

Boston, MA

IT Senior Director of Business Solutions Delivery

Boston, MA

Hudson LLC

present

Boston, MA

IT Senior Director of Business Solutions Delivery

present

Partner with business leaders and IT leadership to develop and maintain a forward-looking applications portfolio to help drive company value
Deep knowledge of enterprise integration including EDI and EAI
Demonstrated track record of leading change, operational excellence
Analyze and communicate benefits and risks associated with IT investments, as well as effectively articulating corporate IT plans, policies and standards for acquiring, implementing and operating IT systems
Lead discussions on governance to insure that company resources are optimized and that the business’ strategic and operating plans are supported
Leading a complex applications portfolio bringing a business perspective to the organization, communicating with and counseling members of the senior management team
Have a depth of knowledge in translating emerging technologies into applications that will solve real business issues and drive growth

Education Education

Bachelor’s Degree in Computer Science

Boston University

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical and technical skills
Ability to identify and develop top Talent
Ability to interact with senior leaders both internally and externally
Excellent critical thought processor and decision maker
Quality Management System discipline
Ability to lead and develop others and work well with strong personalities
Support Line Operations to achieve financial, operational, and strategic business objectives (ex. Customer Experience and Insights) by managing current business processes, and the development of new business processes, for new customers, products, or channels
Excellent verbal and written communication skills
Develop and execute a Quality and Compliance program to efficiently improve the line Operations organizations and effectively deliver a premier customer experience
Provide Operational Insights to key stakeholders (internal and external to Equifax) including managing the reporting and metrics functions for Global Solutions Delivery

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Solutions Delivery Analytics Analyst Resume Examples & Samples

At least 2-3 years post-college experience
Self-starter with exceptional project management skills
Strong business judgment and strong problem solving skills
Knowledge of Wealth Management product platform
Ability to work well with employees across a diverse range of functional groups in a fast-paced environment
Advanced Excel and PowerPoint skills

Global Head of COB Oversight & Solutions Delivery Resume Examples & Samples

Responsible for defining, maintaining and enforcing process standards while providing a structured governance framework to establish performance measures for the delivery of critical COB objectives
Partner and collaborate directly with Program Directors/Leads to ensure appropriate governance is effectively and efficiently being applied in delivery of key initiatives
Management of tool support functions inclusive of user interface and dissemination of requirements. Must be able to work and communicate cross sector and globally with all levels of management
Management of local and remote staff functions - provide key interface with global team - interact with all members of COB Leadership team
Bachelors degree required
10 to 15 years of required experience required
The candidate must possess Excellent communication and presentation skills with demonstrated experience in

Solutions Delivery & Asset Management Risk Analyst Resume Examples & Samples

Scheduling risk meetings and documenting meeting minutes
Preparing agendas and documenting risks and issues to review with application senior leaders
Documenting risk follow-ups and risk response plans and monitor progress on action plans
Obtaining, reviewing and ensuring completeness of risk closure documents
Assisting with follow-up on decisions, including final decision template documentation and residual risk follow-up
Reviewing risks and issues from all projects reported by the PMO , TRM and Asset Management programs and ensuring documentation is current and complete
Attending status meetings for Blue work streams to obtain new risk and issues updates
Reviewing risks and issues from the Blue RAID log
Coordinating with Supplier Risk, Internal Audit and Compliance TRM teams to understand latest status on risks and issues related to Solutions Delivery and Asset Management
Assistance with documentation of risk follow-up, including scheduling meetings, documenting risk response plans, obtaining and reviewing risk closure documentation
Attending status meetings for Blue work streams to obtain risk and issue updates
Review of Risks and Issues from Blue RAID log
Review of risks and issues from all projects reported by the PMO to TRM
Assistance with follow-up on decisions, including final decision template documentation and residual risk follow-up
Coordination with supplier risk, internal audit and compliance TRM teams to understand latest status on risks and issues related to Solutions Delivery Qualifications/Requirements
Strong project management skills, including use of project management tools, such as MS Project
Ability to manage multiple tasks concurrently with high degree of accuracy and timeliness
Minimum 18 months of experience in GE and at least 12 months in current role
Should not be on active corrective or Performance Improvement Plan (PIP) Additional Eligibility Qualifications: Desired Characteristics

IT Solutions Delivery Mgr Resume Examples & Samples

Directs the preparation and installation of data processing procedures and systems, including design of source documents, technical direction of data processing operations and assistance in the formatting of management reports
Develops and prepares budgets, project plans including scheduling, costs, resources, and other operational concerns
Analyzes business systems specifications. Defines and documents product requirements, project deliverables, and product acceptance criteria. Interfaces with clients in identifying needs
Develops feasibility studies and business proposals for hardware/software solutions
Plans business and related technical training for new technologies and processeses
Advises and directs staff on resolving production and testing problems. Manages and administers projects and service requests. Advises management on these matters
Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards
Supervises installation of vendor solutions and maintenance
Bachelor's degree in information systems or related field required
Five to six years directly related experience
Strong working level system knowledge
Technical skills in systems management, technologies, integration of distributed systems for centralized control and optimization
Knowledge of open systems and micro-technology applications
Project management, financial analysis, and development life cycle skills
Experience in managing work queues and scheduling resources
Knowledge of ACD and V systems

IT Solutions Delivery Internship Resume Examples & Samples

Java web development
Web service development
Migration of existing assets and code base into the Adobe AEM platform

IT Solutions Delivery Internship Resume Examples & Samples

RPG development
Ticket classification and resolution
Merchandising and DC support

Technical Specialist, Solutions Delivery Resume Examples & Samples

Liaise with other technical staff to lend expertise toward driving solutions
Lead the development and execution of testing to ensure the solution is capable of meeting the business needs and will be able to handle the Production Load
Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Lead or write, translate, and code software programs and applications according to specifications
Collaborate with business analysts, programmer analysts and architects in conceptualizing and development of new software programs and applications
Mentor and transition solutions to Park Technology Team
Understand and actively participate in Environmental, Health & Safety responsibilities by following established company policy, procedures, training and team member involvement activities
Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, or software engineering, and/or 8-15 years equivalent work experience
5-10 years’ experience with two or more Back of House Systems (including solutions such as Payment Processing, Point of Sale Systems, Data Warehousing, Business Intelligence, Reporting, Facilities Maintenance, Payroll, Scheduling, HR Records, Systems Integration, Enterprise Content Management)
Experience supporting a large Point of Sale application, including but not limited to Galaxy POS and Freedom POS Food/Retail System
Experience with relational database and operating systems experience with Microsoft SQL Server
Strong SQL skills (querying, administration, reporting, development) experience required
Familiarity with network concepts and architectural design
Knowledge of Windows 7 Desktop administration and configuration a plus
Knowledge of Windows Server 2008+ administration and configuration a plus
Experience with Kronos, Maximo EAM, and/or WebMethods integration administration / development a plus
Experience with integrating multiple Back of House systems with external payment processors a plus
Familiarity with HIPPA, PCI, Sarbanes-Oxley, or EMV a plus
Ability to conduct research into software-related issues and products
Demonstrates detailed technical knowledge in web applications
Hands-on experience developing unit test cases and plans
On-call availability on an occasional basis. (M-F core role)
Overtime hours may be required to meet project deadlines
Excellent understanding of coding methods and best practices
Excellent understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSRS
Ability to communicate to all levels of the organization
Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner
Ability to manage a high volume of details with excellent accuracy
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong track record meeting targets and objectives
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
Flexible and adaptable in regards to learning and understanding new technologies
Ability to work collaboratively with cross-function peers
Able to work both independently and in a team-oriented, collaborative environment
Results oriented with a history of problem resolution and prevention
Knowledge of applicable data privacy practices and laws preferred

FSO Advisory Manager Technology Solutions Delivery Resume Examples & Samples

Application Implementation, SDLC: PMO, and project management; system selection; business, functional, and technical requirements; UML/use case development; solution architecture; and, system configuration/vendor implementation/build/boding
Risk Transformation: Current state, future state assessments; business and functional architecture blueprint; application rationalization and target architecture; and, business case and roadmap development; OR,
Controls Framework: End-to-end testing of business processes, technology, and data infrastructures; reconciliation & operational controls assessment and design; risk data quality / governance; and, attestation framework design and implementation

Technology Solutions Delivery Risk Manager Resume Examples & Samples

Effectively manage and motivate client engagement teams with diverse skills and backgrounds. Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization
Cultivate and manage business development opportunities. Understand Ernst & Young and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all Ernst & Young practices to serve client needs
The successful candidate should possess strong knowledge of and experience in executing all phases of the technology life cycle, based on proven project management and testing methodologies. It is essential at to possess a good knowledge of risk systems architecture and an understanding of technology tools to reasonably discuss key components (middleware, database, reporting tools, etc.)
A bachelor's degree and a minimum of 5 years of related work experience; or a graduate degree and approximately 4 years of related work experience; a minimum of 3 years of relevant experience at a financial services company or comparable experience working as an advisor to a financial services company
A bachelors degree in computer science, engineering, accounting, finance or a related field; MBA or MS degree preferred
Deep knowledge of financial products for banking and trading books; understanding of typical capital markets and other banking instruments, their characterisitics and uses in the capital markets
Technology experience across the systems development lifecycle supporting one or more of the risk management domains described above (Credit, Market, Liquidity, Enterprise Risk). Experience with leading packages used in risk management would be advantageous. Packages/vendors would include but not limited to Wolters Kluwer, Oracle, Axiom, SAS, IBM/Algorithmics, Sungard, ION, Moody’s, QRM, MarkIt, Bloomberg
Demonstrated technology competencies in one or more of following areas

Technology Solutions Delivery Risk Senior Manager Resume Examples & Samples

A bachelor's degree and a minimum of 8 years of related work experience; or a graduate degree and approximately 7 years of related work experience; a minimum of 6 years of relevant experience at a financial services company or comparable experience working as an advisor to a financial services company
Demonstrated ability to manage, supervise and build an effective team of technology advisors through all phases of risk technology life cycle, including requirements definition, architecture design, configuration/implementation, conversion and testing; experience of running large transformational projects or programs
Deep understanding of typical capital markets and other banking instruments, their characterisitics and uses in the capital markets
Technology experience across the systems development lifecycle supporting one or more of the risk management domains described above (Credit, Market, Liquidity, Enterprise Risk)

Technical Lead-rbg Solutions Delivery Resume Examples & Samples

Be passionate about delivery and possess the ability to scale applications
Partner with product owners, project managers, architects, and other groups to understand the scope of work, priorities & to identify technical and functional needs of applications
Be technical subject matter expert and to elicit, analyze, validate, specify and manage integration and will lead the development decisions, implementation and modification of integration solutions that best meet user needs and comply with organization standards
Provide technical expertise and drive the implementation of solutions and integration
Perform continuous research and identify areas of opportunity for improvement and automation within the application processes
Conduct incident resolution & triage of applications supported
Ensure adherence to defined company policies in areas of development methodology, architecture, security, change and configuration management
Drive the technical design and reviews of cross-functional, multi-platform application systems
Analyze, define and document requirements for data, workflow, logical processes, hardware and software requirements
Coordinate coding, testing, implementation and documentation of solutions
Evaluates technologies and business strategy to develop IT applications strategic direction
Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system
Be a good team player and also have the ability to provide guidance to junior team member
Degree in Computer Science or Engineering
10+ Years’ experience in Application development
8+ Years’ experience in Java, Unix, Oracle and SQL
6+ Years’ experience as a Technical Lead
Comprehensive knowledge of web development - backend and UI frameworks
Strong understanding of SOA and MVC concepts
Experience in data architecture, SQL and ORM frameworks
Strong understanding of testing and quality

Program Manager, Loyalty Solutions Delivery Resume Examples & Samples

Help identify and deliver against the loyalty solution needs of issuers and merchants in key markets in the CEMEA region
Understand the loyalty landscape in the region and help drive robust loyalty solutions for clients
5-7 years of experience spanning the areas of Product Management, Portfolio Management, Loyalty/Rewards, Analytics
Bachelor’s degree in Business or equivalent
Demonstrable experience in developing, launching and/or managing loyalty/reward propositions and programs
Strong PowerPoint knowledge, presentation and communication skills
Knowledge of Visa's system process is a plus
International business experience is a plus

VP IPT Head of Business Solutions & Delivery Resume Examples & Samples

Ability to liaise with clients to manage their requirements (I.e., understand and contribute recommendations for change in requirements to ensure projects align with budget and success criteria)
Good analytical skills and the ability to develop effective solutions to support new business initiatives, market and regulatory changes
Display strong leadership skills, with a proven track record of leading projects at times of change
Ability to bridge teams together towards a common goal and who are not directly reporting to them
Strong problem solving and negotiation skills and ability to work in a high pressured environment while juggling multiple tasks, where confidentiality is a key priority
Demonstrate good time management, ability to prioritize tasks and to meet deadlines
A confident and strong leader and team player with a high level of commitment, motivation, enthusiasm and interpersonal skills with an ability to communicate at all levels within the organization
Strong leadership skills and team development and management experience of a global team
A strong understanding of the control environment and the associated risks
Ability to manage time and priorities individually, without supervision
Ability to work in a high pressured environment while juggling multiple tasks, where confidentiality is a key priority
Excellent understanding and hands on experience of the full SDLC lifecycle including both Waterfall and Agile methodologies
Reference data experience: Deep Reference data domain business analysis and / or technical knowledge
Strong understanding of the general finance markets and environment
Ability to bridge teams together towards a common goal and who are not within direct management reporting line
Excellent verbal and written communication skills in English in both formal and informal settings

FSO Advisory Manager Technology Solutions Delivery Resume Examples & Samples

System selection and implementation support, and systems development lifecycle (SDLC)
Quality assurance and testing (QA); and,
Program/Project management and implementation planning (PMO)
Anti-Money Laundering (AML), know-your-customer (KYC), customer due diligence (CDD), sanctions and payment screening, trading compliance within Brokerage/Banking/Asset Management, asset management compliance, and surveillance and forensics
Fraud in terms of employee/card/deposit/payment/mobile, and enterprise governance, risk and compliance (GRC); and,
Compliance analytics, metrics, dashboards and reporting (Data analytics)
Transaction Monitoring Vendor Solutions: Oracle Mantas, Nice Actimize, Detica (Norkom), SAS, or Smarts
KYC and On-Boarding Vendor Solutions: GoldTier, Pega, Experian, or Custom Developed
Sanctions screening solutions: Fircosoft, Safe Banking Systems, or LexisNexis Bridger
Trade and Regulatory Reporting Vendor Solutions: Axiom, Sungard, or Fidessa; and,
Data and Compliance Analytics Tools – SQL, Spotfire, Tableau, Qlikview, Cognis, or SAS

Cib-trade Solutions Delivery Resume Examples & Samples

Manage the client on-boarding and implementation process for Trade Finance clients, including product documentation, deployment of client-facing systems & technology
Determine customer requirements and establish correct process flows
Support client-facing technology demonstrations, presentations, training, and setup
5+ years of experience in handling the middle or back office functions in Trade Finance
Strong desire to learn all aspects of traditional trade and supply chain finance products
Proficiency with Microsoft Office applications (PowerPoint, Project, Word, Excel, Access)
Experience in handling projects and preparation of management reports will be added advantage

IT Solutions Delivery Intern Resume Examples & Samples

Modify existing code, create new programs from already created design documents, create test cases, unit test programs, create process flow documents
Enhance monitoring or reporting to support our systems and interfaces
The intern will also be assigned junior level tasks and will be provided a mentor to work with
High end developer level machine loaded with the correct software
Pursuing a Bachelor's Degree is required

IT Solutions Delivery Mgr Resume Examples & Samples

Minimum of 10 years of proven IT leadership and software delivery and business experience in the financial services industry
Domain knowledge in web technology and financial services
Ability to engage and articulate across all levels of the Bank
Ability to understand business goals and connect them with technology capabilities and solutions
Demonstrated ability to engage with 3rd party vendors and select and integrate major vendor software
Experience with adopting and executing technical standards, process and governance across a broad project portfolio
Proven track record of managing large enterprise software development / deployment projects
Technology delivery expertise in the Financial services industry is required
Ability to engage and articulate across all levels of the Bank, including business goals and connecting them to technology capabilities to be delivered
Ability to lead / manage the delivery of a projects supporting business goals and strategy
Adopts and executes technical standards, process and governance across a broad project portfolio

Delivery Engagement Manager for the Cognitive Solutions Delivery Resume Examples & Samples

Focal point and person accountable for all activities on the delivery engagement
Partner with the client to make sure the project is delivered according to the SOW signed and brining the business value expected
At least 5 years experience in Business analyst
At least 3 years experience in Client interaction
At least 3 years experience in Cost benefit/analysis, business case development
At least 3 years in Technical leadership and / or Solution architect
At least 3 years working in a Services organization
Basic knowledge in Computer/System engineering concepts
Skills in another European language
At least 5 years experience in Client interaction
At least 5 years experience in Cost benefit/analysis, business case development
At least 2 years experience in one of relevant domains such as healthcare, financial services, call centers or government programs

Global Solutions Delivery & Integration Leader Resume Examples & Samples

Work with Marketing and other teams on API delivery processes and standards
Create a high performing group of direct reports and provide ongoing mentoring
Lead implementation of automated monitoring and alerting of API gateway, origin services, and portal
Develop process for associated businesses to integrate their API into the process (support, monitoring, etc)
Maintain relationship with 3rd party API Gateway Vendor. Stay up to date on product releases and support processes
Manage support tickets with 3rd party API Gateway Vendor
Provide L2 support for API users, escalate to L3 origin service teams as needed
Maintain standards over multiple business units and teams
Work with other ACS Centers of Excellence to develop standards for project/program management in the web/portal space as it relates to ACS connected products and support
Work closely with the CT PMO group and the ACS business’ and other key stake holders on delivering API and web related projects on time and under budget
Extensive supplier management for portals, subscriptions and API management platforms
Own API version controls and deployments to our customers
Manage API library solution for consumer and supplier based APIs
Ongoing API documentation including how to’s, tutorials and reference documentation
Architectural consulting to support the development of portals and other web platforms in the connected space for ACS business&#8217
Periodic auditing of API usage and accounts
Work with security group to ensure API and web platforms are secure
Conduct Lessons learned reviews of deployments and issues as they arise and oversee root cause analysis to prevent future issues and mistake proof our processes

Manager Solutions Delivery Resume Examples & Samples

5+ years of relevant ecommerce operations experience, preferably within a multi-channel retail environment
Deep experience working with an e-commerce business application (any relevant platform including ATG, IBM Sterling OMS, Manhattan)
Experience with Omniture or other web analytics tools
Experience with Endecca a plus
Excellent organization skills and detail-oriented with the ability to multi-task, prioritize and manage time
Ability to manage through conflict and problem resolution in a fast paced culture
Experience with customer facing enterprise level mobile web or application development
Experience with Responsive and/or Adaptive mobile web technologies
Experience with Akamai a plus
Experience with mobile
Experience of managing large technical teams in a dynamic environment with a preference for eCommerce/OMS or network environment
Knowledge of ITIL framework would be a distinct advantage. Experience of Operational Service improvement and Infrastructure Monitoring tools and Automation

VP Global Solutions Delivery Resume Examples & Samples

Developing strategic roadmaps for Global Solutions delivery platforms and tools, aligned with IT roadmaps and business objectives, and utilizing the latest technology (e.g. digital, social, mobile)
Championing and leading platform migrations (e.g. Fusion, Talon, Theseus) (Innovation in the Operating Model)
Delivering on KPIs for quality, time service and customer satisfaction and workforce productivity (Scale for Revenue Growth)
Supporting a culture of innovation, operational excellence, customer centricity and recognition through empowering employees, fostering development and recognizing/rewarding excellence (Talent)
Planning, developing and implementing strategies to meet performance/business plans
Delivering on an operating budget of XXXX (Scale for Profitable Growth)
Executing on LEAN/cost savings initiatives to drive savings (Scale for Profitable Growth)
Delivering on Expense to Review ratio (Scale for Profitable Growth)
7-10 years of experience with operations management or IT
Strong technical skills in PERL, JCL, SAS, SQL, and working knowledge of Hadoop and Greenplum
Strong analytical and technical skills
Strategic thinker
Passionate motivator to accomplish and exceed business goals and objectives
Excellent critical thought processor and decision maker
Visionary who can embrace technology and creative processes for operation efficiencies
Ability to lead and develop others and work well with strong personalities
Translate department vision into team action
Customer/client focused
Use of customer insights for enhancements
Ability to work under pressure and interact with senior leaders

VP Global Solutions Delivery Resume Examples & Samples

Represent Global Solutions Delivery to key stakeholders to develop, enable, and execute operational business strategies
Enable unified solutions delivery, operational execution and quality adherence by coordinating activities across operational groups and IT
Provide Operational Insights to key stakeholders (internal and external to Equifax) including managing the reporting and metrics functions for Global Solutions Delivery
Develop and execute a Quality and Compliance program to efficiently improve the line Operations organizations and effectively deliver a premier customer experience
Support Line Operations to achieve financial, operational, and strategic business objectives (ex. Customer Experience and Insights) by managing current business processes, and the development of new business processes, for new customers, products, or channels
Support M&A due diligence, and integration efforts, as needed
7-10 years of experience with operations management and/or B2B customer support
Strong process management skills
Leading teams of customer-facing professionals
Accomplish objectives working through others and leveraging influence
Quality Management System discipline
Continuous process improvement, using customer insights and leveraging Lean methodologies
Ability to interact with senior leaders both internally and externally
Ability to identify and develop top Talent

Fso Technology Solutions Delivery Resume Examples & Samples

Business, IT and/or Risk Transformation
Business/IT Strategy Development
System/Current State Assessments
Business, Functional and Technical Requirements Definition and Design
Large Scale, Complex Project and Program Management
People & Organizational Change Management
Business/IT Process Re-engineering
Opportunity and Business Case Definition
Business/Technical Architecture Design
Data Architecture, Data Mapping and Conversion
System Selection and Implementation Support
Proof of Concept and Pilot Development; and
Quality Assurance and Testing

IT Manager Solutions Delivery Resume Examples & Samples

3+ years leading a function responsible for developing, delivering, and/or supporting data, analytics, or business intelligence solutions
Demonstrated ability to lead cross-functional groups, with diverse interests and requirements, to a common objective
Ability to independently prioritize work from multiple sources, including quick tasks and large scale project work

Manager Infrastructure Business Solutions Delivery Resume Examples & Samples

Provide responsible, timely, detailed status of assigned projects
Define/adhere to IT standards, policies & procedures where applicable
Ability to interact with all level of company personnel
Effectively communicate with a broad spectrum of individuals
7+ years in Enterprise IT Infrastructure with a demonstrated ability to lead in the role and successfully manage and complete complex projects
BS Degree or equivalent experience in a technology related field or related work experience
Ability to successfully ensure the accurate and timely preparation, processing, distribution and retention of all necessary reports, records and documentation associated with the role or group
An effective team member and team player whom can either lead, drive or participate in highly technical projects
Travel as directed for support, equipment moves, and installation of new equipment/solutions as needed
Ability to interface effectively and decisively with all levels of management, departments and outside vendors

Director of IT Workplace Solutions Delivery Resume Examples & Samples

Visioning and building a high functioning team to deliver Workplace Solution initiatives with excellence (Global PC Refresh, Mobile Device refresh and Collaboration projects such as Skype for Business)
Partnering with the business to ensure the IT Strategy supports the achievement of the business strategy
Defining, communicating and providing objectives, scope and organizational change management to the team
Delivering solutions consistent with existing architecture
Maintaining and controlling project budgets, schedules and resources
Forecasting and managing technology costs by providing input into annual budget planning and providing for consolidation
Managing budgets and taking appropriate steps to stay within budget while providing high quality services at optimal costs
Building a bench of future leaders
Establishing measurable individual and team objectives that are aligned with business and organizational goals
Bachelor’s degree in Computer Science, Business or equivalent experience
Extensive experience leading an IT team to deliver several projects ensuring excellence results on time, on budget
Self-driven experience in developing high performance teams and results oriented with a positive outlook and a clear focus on high quality and organizational advancement
Advanced ability to analyze complex data, derive and present key insights and potential actions
Advanced ability to develop and deliver executive level presentations on: long-term strategy; business cases; and operating reviews
A history of innovation, being a self-starter and creating success in autonomous situation
Exceptional communication skills, proficiency in leading meetings and delivering effective presentations
Experience managing large teams and working in matrixed environment and delivering successful results through influence

Director Solutions Delivery Resume Examples & Samples

Oversees the delivery of multiple large, technically complex programs in Water, Gas, Electric Markets
Provides daily leadership, support and mentoring for Program Managers
Accountable to staff multiple projects to meet contractual obligations while delivering to revenue and margin targets
Accountable for own P&L. Interfaces with Finance and the Business to forecast revenue and cost
Develops and delivers innovative regional strategies targeting increased revenue and margin growth
Supports negotiations of large, complex contracts and change orders while working across the organization to assess risk and develop mitigation plans to ensure contractual deliverables are met
Holds the organization, partners and the customer accountable to deliver against contractual deliverables, which includes aligning contract deliverables and product roadmap
Oversees regional risk management plan
Understands and has the experience to negotiate and deliver complex solutions
Gains knowledge, pursues answers and challenges the organization to resolve technical issues

FSO Advisory Manager Technology Solutions Delivery Resume Examples & Samples

Anti-Money Laundering (AML), know-your-customer (KYC), customer due diligence (CDD), sanctions and payment screening within Banking/Capital Markets
Consumer financial protection, unfair deceptive and abusive practices act (UDAAP), fair lending, home mortgage disclosure act; and,
Brokerage compliance, trade and electronic communication surveillance
KYC and On-Boarding Technology Solutions: Pega, Actimize or Custom Developed
Data and Compliance Analytics Tools – SQL, Spotfire, Tableau, Qlikview, or SAS

Senior Manager, ATG Solutions Delivery Resume Examples & Samples

Lead team in implementation and administration of ecommerce application. Direct and prioritize work of ATG Leads and Vendors. Analyze and report on performance of team and managements systems
Plan and manage scope to ensure commitments are achieved within agreed upon time, cost and quality. Validate financial forecasts and provide ongoing reconciliation of resources and project costs
Ensure proper Technical designs are created and teams are providing Testing support and adhering to published release calendars
Participate in Production support activities and ensure root cause analysis is completed
Ensure team follows established guidelines for problem resolution and deployment playbooks
Identifying and prioritizing opportunities for IT to achieve the strategic goals of the enterprise
Establish and maintain partnerships with peer IT management and business stakeholders. Develop and maintain partnerships with vendors and third party support partners. Analyze and report on performance of vendors and partners

Cib-trade Solutions Delivery Resume Examples & Samples

Checking if SCF agreements are properly completed and signed by customers
Participate on periodic pipeline reviews with GCB Bankers and Trade Advisors
Follow up with customers in gathering documents for KYC onboarding
Request registration of customers in the internal systems for factoring programs
Supplier Onboarding Follow up with suppliers on documentation and information gathering for onboarding
Collect and capture information in local JPM AML systems and generation of physical file for local KYC
Request to register suppliers in the internal systems for factoring programs
Audit confirmations
KYC customer renewals
Customer Service and follow up of requests received from buyers and suppliers; such as system-user changes, contingency discounts, reconciliation of invoice info. etc
Cursando actualmente carrera en: Economics, Business and Finance
Cursando actualmente semestre: 6 semestre
Idiomas: Spanish and English
Cursos y certificaciones: Administration and Finance courses in the career
Software: Knowledge of Microsoft Office
Horario (hasta 30H/semana): Morning: 9:00 am - 2:00 pm El horario puede ajustarse a su horario de clases, sin exceder 30 hrs x semana
Teamwork and sense of ownership
Excellent communication skills to talk to customers
Ability to meet target dates
Multitask

Manager Solutions Delivery Resume Examples & Samples

Directs development and quality teams in the areas of scheduling, technical direction, future planning and standard development practices
Manages one or more cross-functional projects of small to medium complexity. Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and application development projects and programs
Responsible to assessing delivery performance against common quality assurance KPIs
Participates in software and services vendor management

IT Senior Director of Business Solutions Delivery Resume Examples & Samples

Manage all enterprise-wide applications that support the businesses and core functions. This includes packaged software, customized software, internet applications, etc. This role will include development, support, and maintenance of such applications to meet the business needs of the enterprise
Partner with business leaders and IT leadership to develop and maintain a forward-looking applications portfolio to help drive company value
Identify best practices throughout the organization and business units and communicate/implement these practices on an enterprise level
Drive the development of enterprise technology standards to ensure compatibility and integration (e.g., multivendor platforms) throughout the company
Analyze and communicate benefits and risks associated with IT investments, as well as effectively articulating corporate IT plans, policies and standards for acquiring, implementing and operating IT systems
Lead discussions on governance to insure that company resources are optimized and that the business’ strategic and operating plans are supported
Establish and build successful relationships with key clients and partners across all locations
Advise, counsel and educate executives on the potential competitive or financial impact of change as it relates to the applications portfolio
Mentor and develop the team for training, growth, and efficiency for successful deliveries
Develop a deep understanding of APG’s products, divisions, market focus, competitive edge, and global presence
Be a thought leader in the ongoing improvement of delivery strategies
Stay abreast of innovative trends and technologies in the market to recognize and articulate potential value to the company
Working closely with the CIO, be the liaison across the business to understand the common business issues and earn a reputation as a valued internal partner and consultant across the business
Have a depth of knowledge in translating emerging technologies into applications that will solve real business issues and drive growth
Minimum 10 years of senior applications development and delivery leadership experience in a high volume, complex environment
Minimum five years managing multiple vendors in an outsourced environment
Experience assessing an organization’s capabilities and needs – leading an organization transformation to ensure they have the right people, skills and approach to meet future IT/business needs
Leading a complex applications portfolio bringing a business perspective to the organization, communicating with and counseling members of the senior management team
Extensive experience setting up, deploying, and managing SDLC. Exposure to ITIL/ITSM, certifications in ITIL, CMMI, COBiT, etc. a plus
Technical experience in high availability AS/400, Mainframe, Open Systems, On-Line Systems, multi-datacenter, MPLS, and virtualized environments
Demonstrated track record of leading change, operational excellence
Excellent leadership, change management, communication, strategic, interpersonal skills
Presentation skills with the ability to prepare and deliver clear and concise presentations to all levels of the organization, partners, and/or clients
Leadership experience in high availability POS, e-commerce, distribution, wholesale, retail environments
Ability to successfully lead an in/outsourced virtual team
Degree in Computer Science, Business or equivalent experience
Masters in Computer Science or MBA Preferred or equivalent experience
Demonstrated industry thought leadership is a plus
Ability to relate technical architectures to application/information systems architectures, security architecture, and IT governance architectures
Ability to handle complexity and ambiguity, and provide structure to complex problems
Strong ability to advise, coach and teach with respect to leading practices and improvements initiatives
Depth of experience in ERP (PeopleSoft, JDE), Distribution, WMS, supply chain management and planning software (Manhattan)
Deep knowledge of enterprise integration including EDI and EAI
Proficiency working with eCommerce, web and mobile based systems
Experience developing and managing custom built .NET and Java based applications

Senior Analyst, IT Solutions Delivery Resume Examples & Samples

Work closely with the APAC end-users to elicit and understand their requirements and translate those requirements to the Global IT team
Facilitate the negotiation of requirements amongst multiple APAC stakeholders (Analytical, Analytical Support, Business Management, Compliance) and global IT Project Delivery teams
Perform impact analysis of enhancement requests and proposed solutions; assess and communicate the trade-offs between business needs, technology requirements and risk
Work closely with the APAC end-users and Business Management team in IT problem solving; to identify root causes and collaborate with the global IT team to reach a resolution
Prepare APAC users for change, manage and reinforce changes, with a focus on ‘people’ aspect, This include managing communication of changes to APAC stakeholders and end-users, providing support in training delivery and review of training materials for rollout of major global projects
Bachelor’s degree in business, finance or technology discipline
Possess a solid knowledge of financial services industry, with a particular focus on services specific to the Asia Pacific regions
At least 5 years of relevant industry and project life-cycle experience in a business analysis role
Strong stakeholder relationship management and negotiation skills a prerequisite
Strong business and customer orientation, comfortable liaising with internal stakeholders and external vendors
Familiar with the foundation of Business Change Management and Agile methodology
Strong communication (written, verbal, presentational) skills
Ability to work independently, while being an excellent team player
Comfortable to take night calls with NY stakeholders when required
S&P Ratings - Provides credit ratings, research and insights essential to driving growth and transparency
Market Intelligence - Provides insights into companies, markets and data so that business and financial decisions can be made with conviction
S&P Dow Jones Indices - The world’s largest resource for iconic and innovative indices, which helps investors pinpoint global opportunities
S&P Global Platts - Equips customers to identify and seize opportunities in energy and commodities, stimulating business growth and market transparency

Europe IT Solutions Delivery Business Leader Resume Examples & Samples

Minimum of 10 years of experience in technology management, delivery and related competencies in the insurance environment
Proven ability to work effectively within a highly matrixed, global environment
Influencer
Substantial experience integrating technical business solutions
Proven ability to communicate, work with business leaders and develop strong credibility
Demonstrated financial acumen and commercial mindset
Experience managing IT solution delivery and complex technology initiatives
Strong planning, project management and organizational skill
Fluent French/English

Manager of Solutions Delivery Team Resume Examples & Samples

Ensures project Statement of Work, functional and non-functional requirements are fully documented and signed off by all stakeholders for all new initiatives
Works with technical resources to architect secure, resilient and redundant solutions
Directs Project Management in the development and maintenance of all project related tools and artifacts such as Project Plans, RACI Charts, Progress Matrices, Risk and Issue Registers, etc
Monitors and maintains the performance of assigned projects and programs
Reviews and approves all project stage gate artifacts to ensure solution documentation quality
Reviews and approves project related Change Control for presentation at the Change Advisory Board
Selects, develops, and evaluates personnel to ensure the efficient delivery of solutions
Communicates effectively with Senior Stakeholders
Communicate corporate direction and objectives to staff
Review staffing levels
Manage performance through setting objectives, providing performance feedback/coaching feedback and evaluation
Motivate employees to over-achieve and correct performance problems
Develop staff skills and abilities to meet business needs
Actively support company programs and ensure adherence to company rules and procedures
Administer compensation actions within company guidelines
Monitor assigned budget and meet financial goals
Minimum ITIL V3 Foundation certification
Experience implementing Enterprise Applications in a Private and Hybrid Cloud environment
Very good communication skills / interaction skills with stakeholder community
Ability to lead and manage projects
8 to 10 years of IT Delivery experience, with three or more years of managerial experience
Knowledge of IT Application Performance and Solution Optimization
Sound knowledge in configuration design / controls / PCI compliance
Bachelor’s degree in business or computer science
Good and clear spoken and written language and documentation skills
Ability to work under high pressure and flexibility to meet business demands as they arise
Working Knowledge of

Project Manager Global Solutions Delivery Center of Excellence Resume Examples & Samples

Manage and monitor enterprise systems and process improvement projects. Prepare internal management reports recapping status/risks/issues, prepare project plans and review performance against committed schedules and budgets
Interface with application development, internal stakeholders, and external vendors to prepare project requirements, planning and execution activities, implementation, and closure of project initiatives
Ensure the system development activities are consistent with established standards, follow departmental development processes and meet user and business objectives
Define and refine departmental standards, methodologies, and processes to ensure the efficient delivery of quality systems
Evaluate current delivery practices, looking for ways to improve productivity, reduce costs, and make the best use of the delivery resources
6-8 years progressive work related experience with demonstrated proficiency in multiple disciplines/processes related to the position including 2+ years coordinating and managing IT projects and/or team lead experience w/ a technical staff
Demonstrated project management experience in organizing, planning and executing small to mid-scale projects through the project life cycle
Demonstrated effective verbal and written communication skills for the purpose of providing and explaining project information and status to clients, vendors, management and staff
Experience should include as many of the following areas as possible: Mainframe hardware / software, Client server hardware / software, Hardware / Software deployment, Application Development, Change Management, Process Improvement
Demonstrated knowledge of life cycle management, process creation and implementation, and quality management
Responsible for managing and coordinating assigned projects to successful completion including adhering to project deliverables, managing project scope changes, project budget and time or resource constraints

Head of Packaged Solutions Delivery, T&L IT Resume Examples & Samples

Manage a cross functional team of software engineering experts to Integrate, assure and accept delivery of a diverse estate of packaged solutions in support of Maersk T&L business applications
Build a repeatable framework to enable cost effective, high quality, timely delivery of packaged solutions
Build knowledge of industry relevant packaged solutions (roadmapping) to meet business requirements (e.g. SAP, Salesforce)
Look for opportunities to consolidate and migrate where appropriate to reduce TCO
Prior experience of integration, assurance and acceptance of packaged solutions from 3rd party suppliers (e.g. SAP, Salesforce etc)
Potential background of working with systems Integrator
Experience of software engineering, and/or large scale IT delivery within a globally dispersed, diverse organisation
Experience of working with industry relevant packaged solution

Senior Manager Solutions Delivery Resume Examples & Samples

Promotes and drives the team, constantly aiming to adhere to VML delivery and execution principles
Works with the Solutions Delivery director, client engagement, UX and creative, and technology group to ensure the team construct is as desired
Participates in midyear and annual review process by preparing and discussing team member appraisals as relevant with the Solutions Delivery director
Manages sprint planning, sprint reviews and sprint retrospectives for one or more teams
Leads teams through creative and development sprints
Deflects team distractions and removes impediments
Works with clients to define KPIs and meaningful metrics to report project health (e.g., burn down, velocity, broken build and quality index)
Holds retrospectives, compiles and communicates key milestones, and processes “lessons learned”
Provides status communications to program and business teams; provides release reports
Creates, maintains and conducts training/coaching as required (particularly for new employees)
Ensures discipline leads are engaged on projects and they are supported to act in leadership and Solutions Delivery roles on engagements ensuring best practices and procedures are followed
Schedules and runs meetings with internal and external constituents; hosts project training as needed for onboarding or client needs
Manages team relationship in coordination with client engagement lead
Maintains project momentum and keeps the project and team on track
Facilitates project team communications and workflows
Partners with the team to deliver amazing work during the engagement while balancing overall project health
Manages team relationship
Accountable for quality execution of consulting analyst and manager team member tasks
Supports VML new business development efforts as needed
Writes, reviews and approves statements of work (within standard approval guidelines)
Bachelor’s degree with five to seven years’ agency and/or client-side experience in managing large-scale marketing projects or consulting services; graduate degree is a plus
Experience with digital marketing and/or managing the design and development of websites; traditional marketing experience is a plus
Proven experience leading software development and delivering new product to market
Ability to craft clear, persuasive briefings to cross-disciplinary teams and remain an active contributor through all phases of the service delivery life cycle
Demonstrated analytical techniques and ability to make recommendations to technical and program leadership to improve the product, process or technology
Demonstrated ability to present ideas clearly and concisely; ability to prepare presentations for senior-level client stakeholders
Experience leading in an agile environment required
Excellent analytical and communication skills with the ability to communicate complex issues in an easy-to-understand manner; creates clarity where there is ambiguity/confusion
Creative problem-solver when presented with conflicting requirements, business demands and technical risks/issues
Exhibits strong organization skills, capacity to embraces change, passion for learning, and ability to take and implement direction from consulting director
Attention to detail, willingness to ask questions and ability to follow up

Solutions Delivery Resume Examples & Samples

Lead the delivery of implementation services for assigned clients
Develop implementation scoping and estimating for new service work
Build strong client relationships by establishing yourself as a trusted advisor
Manage project issues/risks and client expectations and escalate as needed
Assist in pre-sales activities for implementation services
Understanding of client business processes and SAP system architecture
Manage multiple projects and clients at any given time
7+ years of SAP project management experience
Experience in multiple SAP full lifecycle software implementations
Ability to adapt to changing schedules and multiple work plans
Excellent verbal, written and interpersonal skills
Experience working with Big 4 or other large consulting firms a plus
Experience in Life Sciences and/or Food Service industry a big plus
Willingness to travel up to 100%

Director, IT Solutions Delivery Resume Examples & Samples

Evaluate, assess, plan, and implement, in partnership with business partner teams, projects approved through the IT governance process
Seek opportunities for business process improvement through the introduction of new technology solutions that will enable streamlined operations
Define roadmap for enterprise technology implementation, estimate and manage enterprise IT budget, and drive IT planning and governance processes accordingly
Working with independence, oversee a wide variety of projects and activities of varying size and scope
Provide full range of end-to-end project management & delivery services such as: define project scope and objectives, maintain project schedules and communicate regarding project status to stakeholders
Work with solution architecture to ensure solution recommendations meet business needs and objectives. Ensure business requirements are effectively surfaced and captured
Estimate time requirements, establish deadlines and monitor milestone completion
Meet with appropriate personnel for periodic reviews of prototypes and final products
Facilitate issue resolution in a timely fashion, removing roadblocks for project team to meet project objectives
Elicit detailed solution requirements using interviews, document analysis, surveys, site visits, business process analysis and use cases; prepare requirements documents, ensuring traceability, and shepherd requirements through the design and implementation processes
Identify vendors, coordinate demos and guide decision-making process with business partner organizations
Collaborate with internal and external technical resources, as well as subject matter experts, to establish the comprehensive technical vision for a solution
Coordinate the creation of end user and support staff training materials
Ensure the successful completion of security and system testing prior to go-live, communicating any discovered risks in a timely manner
Ensure timely, smooth, and successful handoff of new project builds to operational resources upon project completion
BA or BS degree in Information Technology required
PMP or other professional certification valuable but not required
Minimum 10 years direct IT experience in roles of increasing responsibility in project/program management, systems analysis, business analysis, or other delivery leadership roles within a life sciences IT organization
Familiarity with CMS (Center for Medicare & Medicaid Services) reporting requirements a plus
Experience implementing solutions in Public Cloud platforms supporting big data initiatives while ensuring HIPAA compliance. AWS experience preferred. Azure or Google Cloud a plus
Significant experience implementing SaaS packages and other software solutions to support regulated business processes
Effective at working autonomously and delivering through a diverse network of vendors and delivery partners
Significant experience managing small to midsize IT consulting vendors and contract delivery resources for technology initiatives
Solid project delivery achievements; demonstrated ability to manage issues and risks collaboratively and respectfully
Ability to communicate complex technology concepts to executive management and the user community in a way that is connected to business objectives
Excellent influence skills and ability to collaborate with senior executives as well as more junior team members
Strong customer orientation; highly collaborative; positive and energetic; detail oriented; skilled at managing multiple initiatives and priorities successfully

VP-operations Global Solutions Delivery Resume Examples & Samples

Customer Value Creation – Establishes and maintains communications with critical customers in order to understand their needs and receive their feedback; Anticipates the future needs of customers, disseminates that information within own function and implements programs designed to create customer value
Talent Development – Sets clear expectations for effective talent management and holds subordinate managers accountable for goal-setting, honest employee evaluations, and the incorporation of actionable development plans
Lead operations team(s) by designing and recommending integrated solutions to solve customer business problems
Develop strategies to meet growth initiatives and business objectives
Collaborate with sales and product marketing teams to drive revenue opportunities
Engage directly with customer during discovery sessions, account reviews, sales meetings or other opportunities to assist with solution optimization and strategy setting
Identify, recruit, develop and retain a high-performance team of professionals
Optimize performance reporting while managing relationships with other areas of the business

Associate Director, Solutions Delivery Resume Examples & Samples

Define project KPI's to track business value commitments defined during project initiation
Provide direction and guidance on reports and analyses and ensure recommendations are aligned with customer needs and capabilities
Lead staff through the definition of IT solution that meets project targets measured by KPI's
Review and analyse complex, integrated project data and information to provide status updates, insights, conclusions and actionable recommendations
Sign off on IT solutions to business problems. Including non-functional requirements
Act as the conduit and escalation between App Engineering and Business Stakeholders
Present documentation to process, controls and ratings governance committees
Operate as the conduit between business stakeholders and the various IT groups (App Dev, QA, Architecture)
Think of the problem we are trying to solve, come up with a solution and identify the implementation timelines
Partner with key stakeholders to provide transparency into the project
Own the business process and ensure enhancements, incidents are managed in a proactive and timeline manner
Experience with CRA3, Dodd Frank regulations and working with regulatory bodies like ESMA, SEC is preferred
8+ years of related experience, including some managerial experience
Experience with CRA3 regulations and working with regulatory bodies like ESMA, SEC preferred
Experience with Agile delivery is also preferred

Mgr, Solutions Delivery Resume Examples & Samples

Assists with assembling project plans, directing work efforts, identifying and communicating resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriately
Ensures project documents are complete, current, and appropriately maintained
Ensures communication with all stakeholders in the delivery of the work effort being managed
Proactively meets with the internal customers, including Sales, Marketing, Operations, Research, etc., to provide project status updates and to gather project-related feedback
Works with Marketing to build marketing materials, develop announcements, design user guides, and review training documentation
Ensures timeliness and quality of third party vendor and internal project deliverables
Responsible for quality assurance and accessibility review of all sales planning and reporting tools
Conducts and appraises user acceptance test results before the deploy of new solutions and functionality
Provides ongoing education of developers and designers on QA best practices
Actively and consistently supports all efforts to maintain high quality features and standards
Ensures alignment between the business operational strategies and required quality solutions
Experience in managing projects utilizing emerging technologies
Strong prioritization and organization skills
Experience in the definition and utilization of key performance indicators/metrics
Experience in documenting, preparing, and delivering data-driven presentations to all levels of the organization
Understanding of multiple project management disciplines
Understanding of the business and technical product roadmap
Understanding of how front-end development impacts accessibility requirements
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to work with large, cross-functional teams in order to achieve business goals and results
Ability to plan, prioritize and organize effectively and independently

Bus Solutions Delivery Mgr Resume Examples & Samples

Drives planning efforts of prioritizing key business initiatives aligning to strategy and roadmaps and progressive elaboration of programs and projects from inception to successful implementation including business case development, financial, resource, scope, quality, risk and change management
Responsible for identifying solutions to solve critical business problems leveraging in house technology and or vendor products. Leads buy vs build assessments and solution decisions. Drives end to end solution delivery execution and successful implementations while partnering with various teams and external vendors
Manages and performs complex analysis of business functions and processes, collaborates and elicits business requirements from various functional groups and technology partners documenting the as-is state, opportunities and the to-be state while understanding the data, business logic and customer impacts to carry them forward for system solution delivery implementations. Coordinates business user acceptance testing for technology solution implementation validations and approval
Manages team workload and balances it business demand including performance management, career development, mentoring, coaching and guiding them thru frequent performance reviews, while identifying their strengths, opportunities, training and development plans. Responsible for hiring new talent, ensures new hire productivity and talent retention
Responsible for annual financial planning and budgeting of various business initiatives and their ongoing financial / spend monitoring to ensure all projects are delivered within budget and headcount. Drives demand vs capacity planning and transparent reporting to ensure effective utilization of capacity for right priorities
Responsible for establishing and executing strong Governance, control and monitoring of technology solution delivery programs health thru various status reports including steering committee updates, executive/senior management updates and weekly stakeholders status reviews etc. Ensures compliance with project delivery framework and deliverable requirements
Manages the mentoring of newer staff members and providing expertise to other Project Management staff members to ensure efficient and effective departmental efforts
Focuses on contiouns improvement of Project / Deivery management and requirements gathering best practices, adoption and implementation
Bachleors degree required
Master’s/Advanced Degree
Over ten years’ experience managing broad scope projects in a banking environment
7 to 10 years supervisory or managerial experience
Extensive knowledge of banking products and services
Strong project management skills with experience in broad based scope
Strong interpersonal skills in managing teams at various levels of management
Good understanding of systems applications within the banking industry
Good knowledge of accounting, budgeting, forecasting and reporting

Director Solutions Delivery Resume Examples & Samples

Lead multiple projects under one or more clients
Support/provide strategic direction related to processes and resolution paths
Understand the requirements of the organization to create efficient solutions within the projects engaged
Provide well researched POV documents on a variety of solutions related to project work
Maintain direct client relationships with client project owners and client management leadership
Responsible for interviewing and making recommendations to hire analysts at the Supervisor and Senior Manager levels
Coach, mentor and manage a solutions delivery team in the creation of business analysis tools/techniques and business requirements (i.e. user story mapping, process maps, rules matrices, mockups, textual requirements, user stories etc.)
Serve as a key point of contact and liaison for cross-divisional teams, agency peers and management
Support scoping and estimation exercises with Client Engagement teams
Support new business opportunities for engaged Clients
Identify opportunities to engage other VML delivery teams to continuously provide value to Clients
Support organizational resourcing based on Client needs (communicating, managing, executing)
Manages projects against variances in profitability, burn and efficiency
Education/Experience
A proven track record of driving web development projects
PMP or Six Sigma-type certification preferred
Consulting or product management experience is a plus
Self-motivated, goal-oriented nature
Ability to excel in a rapid development environment
Ability to travel from time to time
Bachelor’s degree or equivalent in a related field
Seven-plus years of project management experience
Interactive agency experience preferred

Solutions Delivery Organization Manager Resume Examples & Samples

Manage internal and external commitments of Solutions Delivery Organization
Work with the Managing Director of SDO and other ITS and stakeholder leadership teams to ensure effective SDO participation on projects and other key initiatives
Manage the flow of information and communication to/from the SDO leadership team
Lead the coordination of presentation materials for upcoming events for Managing Director of SDO
Manage SDO leadership meetings and other meetings on behalf of the Managing Director of SDO. Represent the Managing Director of SDO in relevant meetings, discussions, and conference calls
Directly define, organize and execute projects on behalf of the Managing Director of SDO
Work directly with senior IT leaders to drive successful completion of enterprise efforts
Assist the Managing Director of SDO in issue/question/escalation follow up, delegation and closure as requested
Independently analyze and craft execution plans to delegated problems, issues and escalations
5+ years of relevant experience required; strong Business Analysis or Project Management experience preferred
Bachelor's Degree in Business, Finance, or related field, MBA preferred (MBA may be substituted with significant experience)
Excellent written and verbal communications skills required. Must be able to easily grasp and communicate complex ideas
Superior time management/organizational skills including appropriate sense of urgency and proactive approach
Outstanding analytical and quantitative skills
Ability to think globally, strategically and creatively
Proven ability to take a project from inception (idea stage), and organize a plan to deliver the final working solution. Leads and manages all aspects of the project
Acute sense of professional judgment including appropriate risk taking and political savvy
Expert problem solver. Leverages knowledge gained through prior experience, education, training to resolve issues and remove project barriers
Extensive experience advising and coaching top executives on strategic, organizational, and communications matters
Excellent PowerPoint skills and ability to creatively develop tell a story through slides
Fosters a climate conducive to establishing positive working relationships with clients (internal and external)

Director, Solutions Delivery Resume Examples & Samples

10 + years of technical management experience in a complex, distributed, highly available global environment
8 years of end user services / operations experience
Prior desktop platform refresh / roll-out experience in a larger, global company required
Experience with Windows 10 and Office 365 deployments is desired
Experience with a global virtual desktop environment (Citrix / XenApp / XenDesktop)
Experience with Microsoft SCCM required
Familiarity with Collaboration tool deployments such as Skype, OneDrive, Yammer
Experience driving teams to work in a global manner while driving regional requirements
Understanding of Microsoft Active Directory
Experience Architecting, authoring and managing Group Policies
Experience with multiple stakeholder management
Bachelor’s degree in Computer Science, Information Systems, or a related field

Manager, PMO & Solutions Delivery Resume Examples & Samples

Own the Business and IT project portfolio and solution management as well as the publishing of activities and priorities, partnering closely with the VP of IT and business leadership teams
Ensure timely and accurate updates are being made to reflect overall accomplishments, status updates on in-process initiatives, tracking of overall return / spending, and resource management
Contribute to the growing digital strategy developing key components that will drive business growth and the expansion of shareholder value allowing for the seamless integration into and evolution of the current core business while expanding lines of business to capture a larger base of consumers transacting with MarineMax both digitally and through traditional channels
Ensure delivery of Projects and Enhancements within committed time frames and expenditures ("On Time, On Budget") while insuring quality standards are met
Oversee the adherence of PMO policies as it relates to the use of requests, requirements, communication, time tracking, sprint management, quality and assurance and reporting
Lead the preparation of portfolio reviews and presentations in partnership with the IT leadership team/ business teams
Oversee the key activities and milestones needed to create the future year financial value and expenditures tied to the IT/business roadmap
Work closely with MarineMax Marketing rolling out solutions in a manner that promotes adoption and growth driving pre-defined financial KPI's
Work with MarineMax Marketing to develop strategies that will grow the number of consumers using and transacting in MarineMax digital properties and channels. Insure that digital strategies are line with demographic/persona use cases, leading adoption drivers, and user interaction preferences
Build and manage strategy to grow adoption and understanding by MarineMax leadership, managers, and team members of the importance and impact digital strategies will have on the transformation and success of MarineMax
Provide support to the appropriate IT management team member(s), including oversight of agendas (both regarding meetings and prioritization of overall activities.)
Act as a conduit to/from the PMO team to provide input to/support on all technology driven programs or initiatives that cut across multiple teams within Business and IT
Partner with the appropriate IT management team member(s) to ensure the respective teams are updated on relevant cascade of information as needed. (Regularly scheduled "Stand Ups")
Participate in the IT leadership team, providing inputs for the monthly report and other communications as requested (leadership meetings, IDR's, etc.)
Manage or oversee tracking of any KPI's that are unique to the teams; as needed/requested, provide inputs on area-specific metrics for benchmarking or reporting
Maintain Technology Team budget, tracking and reporting
Align and oversee department processes to ensure efficiency and effectiveness; create and manage a toolkit for use within the respective leadership team, including SharePoint collaboration, presentation templates, etc
Other projects/duties to be assigned as needed/appropriate. Examples MAY include process creation/enhancement, cross-functional team participation, M&A support, etc
Responsible for achieving a defined set of corporate and procurement objectives -- most notably for ROI delivery, supplier risk and process improvement
Is influential and develops MarineMax's culture for the advancement of the IT function -- innovates and inspires others to joint MarineMax Technology Team and support strategic initiatives
5+ years' experience in Project Management Consulting preferred. Experience working in a global environment, leading cross-functional teams, managing multiple simultaneous projects required
Proven leadership capabilities and strategic thinking, strong interpersonal skills including cross- functional teamwork, effective written and oral communication skills, advanced project management skills, strong multi-cultural skills, high energy levels, and a bias towards action
Ability to craft and deliver communication, influence audiences, and lead change management both internally and externally
Experience with online, mobile and other digital channels and tools exhibiting an understanding of client preferences, marketing, adoption strategies, and sales functions
Strong analytical and reporting skills. Managing data and information to report KPI's and update progress against program objectives
Superior financial modeling and problem solving skills. Financial acumen; strong understanding of cost structure and financial return drivers
Able to translate strategic vision into tactical plans and manage the change required to execute
Ability to lead and influence without authority
Strong in time management and organization but with an ability to be versatile and work through ambiguity
Motivation for professional development and willingness to coach, mentor and train others
Ability to work independently, with limited supervision
MS office skills (e.g., Excel and PowerPoint) required

Solutions Delivery Expert Resume Examples & Samples

Act as the central point of contact for all the Area and Country Leads in AMEA and help them coordinating with various global teams for technology standards and deployments - 20%
Lead the Solutions delivery/deployment for AMEA OSS function to drive all the global projects and ensure the solutions land well with utmost user experience in AMEA region - 25%
Provide regular updates as required to ITS leadership team and accurate timely report to other global stake holders. Help in staging decision alignments - 15%
Budgeting and business cases . Maintain financials and forecasts . - 15%
Vendor/Contractor management and relationship management with other functions - 10%
Get involved in BAU issues which are of larger impact to more than one AREA in the region - 15%
General Work Experience 7-15 yrs
Functional Work Experience 5-15 yrs
Extensive experience with and knowledge of various infrastructure technologies such as network, telephony, print, scan and the like 4-15 yrs
Experience in managing commercials , business cases and budgeting 2-15 yrs
Has worked in a regional cross geographical environment
Able to manage large tasks and also the people ,processes and outcome related to it
Knows when/how to escalate an issue and how to engage SMEs to address issues
Able to clearly articulate issues, next steps, and solutions with both internal customers and 3rd party vendors
Able to work effectively in a collaborative environment with both on/off site resources and internal/external resources
Able to work in a dynamic, time-sensitive environment

MD, Solutions Delivery Resume Examples & Samples

Drive the development of, implementation of, and adherence to strategic initiatives within the specific IT discipline for the company. Involve senior executives in the development and understanding of the plans and initiatives and help manage the IT team in the execution of the plan
Promote an organization that is user focused and renders outstanding customer service, high performance, teamwork, and accountability. Ensure that roles and responsibilities are clear for all team members and establish goals, objectives, and operating procedures
Drive the identification and delivery of the various tactical initiatives and tasks that support the execution of the approved strategies for S&P
Provide effective leadership and exercise day-to-day management of assigned staff. Set priorities among competing goals and objectives and coordinates simultaneous workflows to ensure efficient contribution to S&P objectives
Develop, implement and maintain policies in conjunction with S&P stakeholders to ensure the effective and efficient identification, acquisition and management of technologies
Define and execute an information management strategy to advance the vision and mission of S&P
Develop and manage IT related project plans, budgets and performance targets, including the management of the related employee and contractor workforce
Contribute to and support S&P enterprise architecture, information security and IT strategic plans, including documentation of the current state and future state, and establishment and management of migration plan to achieve future improvements in efficiency and effectiveness
Approve multi-year and long range work plans and assist in the management of the overall IT portfolio
Must possess a Bachelor’s degree, Master’s Degree preferred
15+ years of experience with a minimum of 10 years of technical leadership and at least 5 years of business development experience
Demonstrated experience in a strategic, leadership role in at least one of the following areas: client relations, communications, information technology, and/or operations
Very strong relationship-building, exceptional analytical, interpersonal and communications skills; as well as the ability to influence decision-makers and stakeholders
Significant understanding of workflow processes with the ability to identify weaknesses and implement process improvements
Outstanding program and project management skills, organizational skills, execution planning and control competency
Proven ability to motivate and develop staff and build high-performing teams
Proven ability in providing excellent customer service while recognizing the challenges of driving and embedding change in a rapidly moving environment
Proven ability to work to defined deadlines and prioritize workload
Proven ability to develop positive working relationships, both internal and external, and to be seen as a highly credible representative of the business

AVP, Customer Solutions Delivery Office Resume Examples & Samples

Provides leadership and advises senior leaders on project management strategies and risks and optimal project solutions to deliver desired business results
Directs for his/her area(s) the coordination and management of resources and resource allocations for multiple ongoing complex projects, including: project planning, reporting, and monitoring the projects for resource contention and cost
Establishes and maintains strong relationships with others across the company including business sponsors, technology partners and enterprise teams including product, finance, audit and legal
Provides strategic leadership and direction to continually improve the capability and results for his/her assigned area(s) of responsibility
Directs/executes approved strategy decisions and contributes to strategy creation for assigned area(s) of responsibility
Develops and communicates reporting metrics and project/program dashboards that provide senior management and key business stakeholders with quantifiable gauges of the delivery of business results
Develops and administers the departmental budget for his/her area(s); manages these budgets within expense goals
Attracts and retains top talent for his/her assigned area(s) of responsibility with a focus on collaboration, bias for action, intellectual curiosity and leading with a customer mindset
Identifies and directs strategic process improvements that significantly reduce workloads or improve quality across the team, department and/or business unit for assigned area(s) of responsibility
Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects for his/her assigned area(s) of responsibility
Works closely with project portfolio planning process to ensure proper linkage and coordination. Provides direction and ensures project portfolio aligns and supports the operational plans for his/her assigned area(s) and are aligned with LFG's overall business plans and specific strategic and tactical initiatives
May collaborate with senior and/or key business stakeholders on the prioritization of active and pending projects for his/her area(s)
Identifies opportunities to proactively mentor key business or project stakeholders of his/her assigned area(s) in completing complex business case and cost benefit analysis for key projects
10+ Years of experience that directly aligns with the specific responsibilities for this position, including Agile experience and experience in Waterfall project/program/portfolio resource planning, reporting, and prioritization
3+ years of managerial, supervisory, &/or demonstrated leadership experience including influencing senior management/critical stakeholders
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion

Cib-trade Solutions Delivery Resume Examples & Samples

Handle general Know Your Customer (KYC) related queries received from Trade Sales, Operations and static data maintenance group. Liaison with the Wholesale Client On-boarding team for resolution of such queries
Be the contact person for KYC related matters for GT&LP clients, manage the escalation process and coordinate resolution with relevant Business and Compliance groups
Handle off-boarding of GT&LP clients in coordination with relevant CIB and GT&LP functional groups; and coordinate static data update in Trade processing systems for such clients
Provide back-up support for client on-boarding and implementation process for GT&LP clients, including product documentation, deployment of client-facing systems & technology
Prepare Trade loan contracts and offer letters for Financial Institution (FI) clients
Prepare periodic transaction flow reports for FI clients to be shared with Trade Sales and for presentation to relevant control forums
Prepare monthly deal implementation status reports and other management presentations for Asia TSD
Support process enhancement and change management projects for Asia TSD
University degree and experience in project and change management or in the middle or back office functions. Experience in Trade Finance products will be added advantage
Strong desire to learn all aspects of traditional trade and supply chain products
Able to communicate and interact effectively with people at all levels
Self-directed, highly motivated, and able to work independently to deliver in a timely and accurate manner; strong attention to detail

VP Solutions Delivery Resume Examples & Samples

Project/Program Management methods and tools
Large scale people management
Coaching and training
PMP Certification or other Project or Program Management qualification IT experience of which the majority should be in a senior project or program management role
Role holder will have managed large scale projects and programs, or a large delivery function with large scale people management and leadership experience
Experience as a strong stakeholder manager, coach/trainer, and a results oriented manager

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